Rude customer service
Recently asking them about covic19 support, firstly cs doesn’t have patient talking to you just want me email their department to suspend my account which means im not able to claim anything, when I asking them how about other companies doing offer their member free cover for 6weeks they simply said no idea to me. When I start questioning they don’t even want to discuss with me further.... speechless such a bad cs team and I was members with them since years can’t believe how they they talk to me like that.
Rude Customer Service
Went into Medibank private at warringah mall to make a claim and the customer service rep could not have been more rude. Continued to berate me for not going to Medicare to claim first and just continued being aggressive. Soooo rude!
- Verified customer
Recently cancelled the overseas visitor insurance with medibank. The call centre person told me that there will be a fee of $50 for refunding the balance amount, from a monthly premium medibank has taken it from the account as direct debit. The time when we signed up to medibank no body from medibank told us there will be a fees of refunding any balance amount. The call centre person also suggested, in the future dont go with direct debit with medibank just go for a month to month payments.
Last week when enquiring about getting extras they found out that we had been paying extra money for 3 years on our health insurance. Normally anyone over 31years pays who hasn’t had insurance before this age will pay approximately 13% premium for not being in a health fund. Then every year after that you will pay an extra approx 2% per year for not paying until you get one. So I started paying for a health fund about 5 years ago and I am 40 so instead of having a premium of 21% roughly it was 70%. Well that was the first Glitch. Then yesterday...$1700 was deducted out of my account. I am trying to get my money back because I have a mortgage and again It seems to be a Glitch. Well I am going to Get our if this Glitch And find a better health fund. Just ridiculous.
Beware of this Company at all costs!
I was sold by false representation a policy that was only good to claim the tax rebate. I only discovered this when I was virtually on an operating table about to have a procedure. I know it was my responsibility to read the policy but I was vulnerable at the time and was taken advantage of by a Medicare employee no doubt trying to meet sales targets. When you correspond with them you get a pro forma letter with the appropriate bits changed.to your name. DO NOT EVER INSURE WITH THIS COMPANY !
Expensive, bad service, bad advice, dishonest.
I tried to claim for pharmacy. The online system has major faults. I got the wrong and bad advice over the phone 5 times in a row and got told crap. I then when into a store 3 times. The manager was rude and not
help full. They try to not tell you what is going on and hide the facts. They were aware of a problem but there attitude was "what can I do whats done is done". Medibank dont care about there members they just want to take your money and give nothing back. They make it up as it goes and tell you crap just so they dont have do deal w...
Failed all round
Failed to transfer insurance from previous fund. No one answering their phones for over 30 mins. Chat function staffed by monkeys. I can't imagine how much more incompetent they will be when I have to make a claim.
Dishonest and untrustworthy
I had a policy of 'Hospital Essentials' which covered what I needed the most. I went to the doctor yesterday and was advised I needed some hospital treatment. I asked to go private as I knew my policy (or so I thought) covered me.
Fast forward.. I check my policy and it turns out it has changed, the service I need has been removed and my policy essentially is useless. I call up Medibank and explain what happened. They advised me they had contacted me to tell me of this change. Yet the last email I received (Feb 2020) still stated my policy wa...s 'Hospital Essentials'. No copy of the new policy was given to me, and only a vaguely worded email from 6 months ago saying Medibank is making small changes to their policies. Something I ignored because I thought as soon as they make a change I will be notified. Anyway in short. I was told I can upgrade my policy but I will have to serve the waiting period again, and to rub salt in the wound now my condition is pre-existing and instead of 2 months waiting it'll be 12. Very upsetting and disappointing. I will be cancelling my policy asap.
Medibank Subscription & Claim
I hope you are all well and safe!
I am sure that I am at fault somewhere along the process but, nevertheless, I am now having a hard time justifying my subscription Medibank. I am out of pocket approx. $4,800 (MediBank contributed $285) and this is our version of events:
Note: Please forgive me if I am not using the correct medical terms or referencing the exact naming conventions for forms etc
My wife had an accident late last year resulting in extensive trauma to her elbow. According to the surgeon, one of the worst cases he ever seen but ...he was up for the challenge First Contact with MediBank - I called Medibank in the days preceding the accident as we had received an estimated statement of cost in relation to the surgery (Approx. $13,000). I specifically wanted to know how much we would be out of pocket. The operator and I went through the costs, line item by line, referencing every code, and confirmed what was covered. The operator concluded that the cost not covered was an Admin Fee and the anaesthetist which totalled approx. $2,000. I was asked to contact the surgeon to re-confirm codes for the Admin Fee and Anaesthetist (no codes were provided) and then call back to update MediBank.
Would not let me cancel the policy on behalf of my mother
So my mom doesn't speak English. I rang them to buy her an oversea health insurance when she was visiting me. All was fine and dandy when I paid for it. Now as the coverage period had expired for a while, I wanted to cancel the policy for her (ironically, in order to purchase another one). They would not let me do that, insisting to talk to my mom, not allowing me to translate for her, and they don't even have their own damn translator. Where are all the language hurdles, why don't you want to talk to my mom, when you grab the money?? What kind of doing business is that??
Joined today and alredy disappointed
I joined today - from another provider, my details weren't complete and an important information was emailed to me instead of a phone call. Who has time to watch their emails all day when they have kids and work commitments. Medibank was very quick to call me for my credit card details - no wonder why it's got a bad rating. I am moving as soon as i can.
Happy with them and will re-consider
I've recently change my private insurance to another one due to my employer subsidise the other funds (and a higher level of cover).
During the time with medibank, claiming is easy (I claim my max. for dental/optical). It does takes longer than expect for them to close my account and provide the certificate, but the refund of premium is quick.
It has been worth it! 2 years so far - TOP HOSPITAL TOP EXTRAS
My partner has undergone surgery, no complications. Just had to pay for the Excess which is to be expected. We have claimed online via & via hi-caps terminal the app for our massage, physiotherapy, dental, orthodontics and podiatry with no problems. Always receive the reimbursement within two weeks of submission. The only thing I have to claim manually was our bill for the exercise physiologist. The only thing I do not like about the extras cover for Pharmacy -Can not claim anything that is under $50.00 - I found the pharmacy part in your extras and a waste and not useful. Even if you have a product you purchased for $60.00 the reimbursement is under $10.00 not much at all. Other then that Medibank has been good.
Poor service when it mattered
Been with Medibank for over 20 years. A consultant recommended we switch our policy to ensure a better return based on changed circumstances. They didn’t listen and cost us thousands.
Lost an eye 7 years ago, Medibank pass the bill onto Medicare they paid my bills Medibonk took my money they are SNAKES
Lost left eye 16/6/2013 went to Lions Eye who saved me Medibank took Medicare paid over 100 visits to Lions and my private health cover paid
NOTHING they are nothing but thiefs!!!
Very bad service
Lodging claims are not easy, some claims you have to print a form and post it- there is no online option. Customer service staff have poor product knowledge to give any advice.
Dysfunctional to the core
Good luck to anyone who wants to call in and figure out whether a particular procedure is covered by their health plan before they actually have it done. Medibank refuses to provide any information on coverage unless you, the consumer, furnish a Medicare item number whilst doctors, quite rightly, refuse to provide you with one until they've been able to assess what you actually need. Totally useless customer service experience, and total crapshoot what you're actually going to be able to claim back
Very poor humanity and compassion
A one star for being disgusting humans and increasing the premium at the time when people are losing their jobs homes and lives! But there's not much anyone can do about it definitely not the regulators! Thank you for adding to the suffering. This is a very objective point of view.
Why have I just received a statement with the price increase on our policy when Medibank said they were freezing it. Not happy at all ,we have been with Medibank for over 20 years but feel like moving to another insurance company that offers a Better deal
Questions & Answers
My husband has throat cancer. We can have the operation immediately if we pay the specialist $5000. Could we get any kind of medicare rebate on the amount as we are both elderly but in otherwise good health. My husband is in pain and the waiting list has lengthened due to the corona virus.
Well I take it you don’t have private health cover, I did and was basically forced into public If your catagory1 like me they said we must do within 30 days perhaps sera a more sympathetic doctor and beg him to get to catorgy 1 they cannot watch him die
Thanks for getting in touch. I just sent you a private message to see if there is anything we can do to help.
Please note, if your question was intended for Medicare please get in touch with Medicare at https://www.servicesaustralia.gov.au/individuals/contact-us.
Why do medibank doesn't have claims via email? It is always not possible for us to go to stores or post at this stage and submit our claims. It would help customers if you have some generic email to submit claims which other insurance companies offer like BUPA?
Thanks for your question. Most claims can be submitted via the My Medibank app.
If you need help accessing your online account, please don’t hesitate to send us a private message or contact our Contact Centre on 132 331 from 8 am to 8 pm Monday to Friday & Saturdays 9 am to 4 pm (AEST) for assistance. Thanks,
Do medibank pay 100% pathology expenses
I just sent you a private message so that we can look into that for you.
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