Medibank Health Insurance

I am highly alerting for overseas students not to buy any type of health covers from medibank. They will change their policies after few weeks of purchasing. Also really disgusting customer service where even they don't have proper internal communication between them. Lost more than 1k because of the misleading information provided by their staff. After complaining they refer the case to a case manager who seems to be having worst attitudes plus bad ironical behavior.

I have been a Medibank private top cover member for last 20 years+, currently paying $6000+ per year for hospital and extra insurance.
Just found out they don't fully cover CT scan charges, I have to pay the bill for expensive gap.
The main thing is most of the other health insurance companies are fully covered but Medibank don't!!
They didn't sign the 'no-gap' agreement with hospitals of CT scan charges which is 30 health funds signed only few not. One is Medibank private !!

I have been with Medibank for 6 years. Recently has done major dental. $750 bill with $512.90. I pay $1700 a year for what? The information of what they cover is confusing and misleading. No rewards for being a long term customer. It is my goal this weeks to transfer funds.

Dear Medibank,

Thank you for assisting me with medical care. As you can imagine, this process is very emotionally draining on the situation. However, the cooperation of the fine staff at Medibank makes it a little easier.

At this time, I would like to request that Medibank review the category that Dr. Helmy's services have been placed into. It appears that I am being charged a copay for GP consultation and treatment as a health service when in reality he provides me with a blood test and ECG. Please review this issue and kindly pay consultations fees.

Thank you in advance for your cooperation and assistance.

I didn't end up getting a policy with Medibank because HCF ended up giving me a better quote, but massive props to the guy on the phone - Stephen (Steve?) Foden - who gave me all of the required info, genuinely took the time to understand my situation, and was perfectly polite and continued being friendly even when I informed him that I was going with HCF.

If anyone from Medibank is reading this, please pass on my thanks again to Steve! If it hadn't been for HCF's lower quote I would've gone with Medibank, and I'll have Medibank at the top of my list for switching if HCF doesn't deliver.

Been a member since 2011, changed level in 2016. Ive spent over $38,000 to just be told my husband cant get his hip Replaced!!

What a joke, for an extra $7 a week he would be covered! Where is the customer service to your loyal customers, you give new members no waiting periods, free gifts etc!!

Start looking after your customers, Im done with medibank!!

Been with Medibank over 7 years, and so far our experiences have been pleasant. However, premiums keep on increasing tempting us to use the insurance more just to justify our payments.

Been a member for 30 years. When I tried to contact medibank via phone it took hours to get through. When I tried the number for wanting to join my call was answered straight away. Then when I told them I was an existing member the line was disconnected. Unacceptable service. Take your money for years then when you need your private health care they are uncontactable!!! Disgraceful.

Left on phone for hours, never called back BUT miss a payment on they call you. I liked that, it gave me the chance to cancell the policy. Bad business

Don't know why I stay with them .The fees keep going up with nothing extra added . Can't even have a massage covered.Nib is no different . got a quote ,it was about the same.

Bought travel health insurance for my mum twice in the past, every single time after she left Australia, Medibank will just continue deducting money from my account monthly although I had informed of the cancellation after three months. Signing up process is easy but the cancellation takes time and has to fill in the form!! I won't deal with Medibank for the rest of life and will tell everyone not to use Medibank!

As a very longstanding customer with this so-called company, i have been treated with outright contempt by one particular staff member at my local Medibank office, defaming, slandering, ridiculing me in front of other customers even laughing at me. As for the Medibank policies, they are ambiguous and totally misleading. Appalling lack of loyalty to long-standing customers. I am now looking for an alternate insurer or even risking having no health insurance. A Royal Commission should be held into these companies whose methods are tantamount to fraud.

My corporate basic plus plan states that I am covered for Hernia repair, but when I wanted to claim they advised me the procedure code wich on the MBS website is for hernia repair comes up as digestive system by them and I am not covered although my plan states otherwise. They adviced me that there was changes in government system and that is the reason for my procedure code now falling under digestive and not hernia although my procedure clearly states OPEN HERNIA REPAIR. DISAPOINTED!!!!!

Do not buy insurance from this company. My family changed insurance company from Bupa to Medibank this April. Before signing the contract, my husband and I asked the agent numerous time about the covering of pregnancy and fees of delivering in hospitals. They made sure that everything will be covered without waiting time. That was why I left Bupa, I am 20 weeks pregnant now and they Medibank just informed the hospital that they will not cover for the pregnancy expenses which will be 16k AUD today because there were 5 days in between the contracts of Bupa and Medibank (even though they promised in April we will be covered). I am so angry and frustrated. NEVER NEVER use Medibank. FRAUD!!!!!!