Recently asking them about covic19 support, firstly cs doesn’t have patient talking to you just want me email their department to suspend my account which means im not able to claim anything, when I asking them how about other companies doing offer their member free cover for 6weeks they simply said no idea to me. When I start questioning they don’t even want to discuss with me further.... speechless such a bad cs team and I was members with them since years can’t believe how they they talk to me like that.

Went into Medibank private at warringah mall to make a claim and the customer service rep could not have been more rude. Continued to berate me for not going to Medicare to claim first and just continued being aggressive. Soooo rude!

Recently cancelled the overseas visitor insurance with medibank. The call centre person told me that there will be a fee of $50 for refunding the balance amount, from a monthly premium medibank has taken it from the account as direct debit. The time when we signed up to medibank no body from medibank told us there will be a fees of refunding any balance amount. The call centre person also suggested, in the future dont go with direct debit with medibank just go for a month to month payments.

I was sold by false representation a policy that was only good to claim the tax rebate. I only discovered this when I was virtually on an operating table about to have a procedure. I know it was my responsibility to read the policy but I was vulnerable at the time and was taken advantage of by a Medicare employee no doubt trying to meet sales targets. When you correspond with them you get a pro forma letter with the appropriate bits changed.to your name. DO NOT EVER INSURE WITH THIS COMPANY !

Failed to transfer insurance from previous fund. No one answering their phones for over 30 mins. Chat function staffed by monkeys. I can't imagine how much more incompetent they will be when I have to make a claim.

So my mom doesn't speak English. I rang them to buy her an oversea health insurance when she was visiting me. All was fine and dandy when I paid for it. Now as the coverage period had expired for a while, I wanted to cancel the policy for her (ironically, in order to purchase another one). They would not let me do that, insisting to talk to my mom, not allowing me to translate for her, and they don't even have their own damn translator. Where are all the language hurdles, why don't you want to talk to my mom, when you grab the money?? What kind of doing business is that??

I joined today - from another provider, my details weren't complete and an important information was emailed to me instead of a phone call. Who has time to watch their emails all day when they have kids and work commitments. Medibank was very quick to call me for my credit card details - no wonder why it's got a bad rating. I am moving as soon as i can.

I've recently change my private insurance to another one due to my employer subsidise the other funds (and a higher level of cover).
During the time with medibank, claiming is easy (I claim my max. for dental/optical). It does takes longer than expect for them to close my account and provide the certificate, but the refund of premium is quick.

My partner has undergone surgery, no complications. Just had to pay for the Excess which is to be expected. We have claimed online via & via hi-caps terminal the app for our massage, physiotherapy, dental, orthodontics and podiatry with no problems. Always receive the reimbursement within two weeks of submission. The only thing I have to claim manually was our bill for the exercise physiologist. The only thing I do not like about the extras cover for Pharmacy -Can not claim anything that is under $50.00 - I found the pharmacy part in your extras and a waste and not useful. Even if you have a product you purchased for $60.00 the reimbursement is under $10.00 not much at all. Other then that Medibank has been good.

Been with Medibank for over 20 years. A consultant recommended we switch our policy to ensure a better return based on changed circumstances. They didn’t listen and cost us thousands.

Lost left eye 16/6/2013 went to Lions Eye who saved me Medibank took Medicare paid over 100 visits to Lions and my private health cover paid
NOTHING they are nothing but thiefs!!!

Lodging claims are not easy, some claims you have to print a form and post it- there is no online option. Customer service staff have poor product knowledge to give any advice.

Good luck to anyone who wants to call in and figure out whether a particular procedure is covered by their health plan before they actually have it done. Medibank refuses to provide any information on coverage unless you, the consumer, furnish a Medicare item number whilst doctors, quite rightly, refuse to provide you with one until they've been able to assess what you actually need. Totally useless customer service experience, and total crapshoot what you're actually going to be able to claim back

A one star for being disgusting humans and increasing the premium at the time when people are losing their jobs homes and lives! But there's not much anyone can do about it definitely not the regulators! Thank you for adding to the suffering. This is a very objective point of view.

Why have I just received a statement with the price increase on our policy when Medibank said they were freezing it. Not happy at all ,we have been with Medibank for over 20 years but feel like moving to another insurance company that offers a Better deal

I received a text message to say that my premium increase was being suspended for 6 months. On 1 April my premium went up from $ 152 to $ 163. Why?? I will be changing funds.