Claim is being two months and not paid
I am member and its been two months since the surgery .Medibank hasn't released funds to me .they wanted to check whether it was pre existing and didn't pay the hospital so I had to find funds and pay for the hospital until they investigate . They approved it ij 15 days and it has been nearly two months and they are not releasing funds to me. Customer service is horrible .no one is responding to my emails or fb messages in regard to holding funds .
Very disappointed - reject my emergency hospital admission
I had a silver plus insurance (highest premium in the market) and still I trusted Medibank to support me and my family during a disaster situation in my life. But when I had a critical situation and had to be admitted, they rejected the admission and said I have a waiting period of 12 months (Mine was a non existing condition). Why then do we take insurance? They all are looting our money and trust..
I dodged a bullet
I’m not a member, I was interested in becoming a member, but I’m glad I didn’t! I requested a callback a week ago, because I am interested in changing providers (changing to Medibank). I was interested in their Growing Family policy. It got to Thursday (yesterday) and I contacted them to request once again. No surprise, no callback once again.
I had my mind made up, they wouldn’t have even had to sell it to me, yet they lost me as a customer because they couldn’t call me back after I left my details.
That’s honestly the poorest customer service I’ve ever seen. I come here to make a review, and it seems like I’ve dodged a bullet!
Horrendous service, misleading information provided and potentially a scam
I took an overseas visitor cover of 2 months, but I was forced to extend the cover manually (via phone) for a couple of months due to the pandemic as I got stuck in Australia. Medibank activated the direct debit without notifying me and continued to take payments even after I returned to my home country! I found out a few days ago that Medibank took 4 months worth of payments from my bank account. Even after I contacted customer service and asked to terminate the policy, debit attempts are still being made today. Unbelievable! The entire process lacked transparency and communication.
I strongly recommend against using this provider.
Most unhelpful customer support
I am regretting getting overseas medical insurance from them for my mother. Customer support is the worst I have ever seen in Australia. Absolutely terrible. The hasstle a person has to go through for a refund!
Scammy $50 Cancellation fee and bad customer service
I cancelled the policy for my parents as they were due to fly back home. The policy was due to end on a Sunday. Called Medibank on the Friday before and was told (by the rather rude and uninformed) rep that the direct debit request was already placed on Thursday as Friday was a public holiday in Victoria and a cancellation of the policy once the request was sent would cost a $50 "administration fee". Moreover she lied saying that this was written in the welcome email which was untrue (I checked). Luckily I called a few more times and spoke to a...great rep who understood and helped me with my problem. Come on Medibank! Be reasonable with your charges especially after we have given you business and don't charge us 3 days before the due date and pin the cost of refund on us!
Claim not processed in 1 year!
In August last year (2019), my 4yo daughter had a surgical procedure done for which the hospital directly sent the claims with relevant paper works to medibank. We just got a call from the hospital last week to our utmost surprise that they never heard back from medibank and all the expenses are still due. Its been 14 months!!!!!
After knowing this, i sent them email, still waiting for reply! Called them, they said they will look into this matter. Still waiting.
That is such a worst service ever, I would never recommend this to anyone.
Absolutely horrible experience.
We joined Medibank (corporate) on Monday. We were moving over from HIF and had the same level of hospital cover (gold) for the last 3 years....
My wife was admitted by her doctor to hospital on late Friday afternoon the same week.
I called Medibank (corporate) at 5.20pm on Friday afternoon to make sure everything was ok... at which point we were informed that the clearance certificate had not be received yet and if we went to hospital it would show up as not serving the waiting period. The Medibank consultant said "the department that handle...
Great Customer Service
A guy buy the name of Eric called me as was requested he was brilliant he answered every question tat needed answered the policy he arranged suited me perfectly. if shopping around for a policy ask for Eric perfect solution.
Poor customer service
I have been with medibank for a few years and never have a great experience with their customer service, but their offer of cover seems to suits me so I accept that anyways. Until today after contacting them to review my cover, their response makes me feel I am the one who needed them and they did not bother to be friendly at least, at the end they suggest me just to move to other provider, not even sorry. I am aware I have the right to question, comparing and reviewing my cover, but did not expect to be treated so invaluable. Maybe pandemic with people work from home affect their customer service quality, I don't know. Just thought I have to share this for the sake of customer rights.
Not worth the premium paid...
Don't be fooled by what money you are entitled to claim on the app, said there was $650 available for dental work to find out that you only get to use a percentage of what's available.... For a $480 trip to the dentist they would only cover just over a $100??? What do you even pay for with these clowns ??? Save your money and time people LOOK ELSEWHERE !!
Better check on your payments each month if you have direct debit with Medibank. Just found out that Medibank took 3 months worth of payments from my bank account. Lucky I checked. Had to change my direct debit to manual payment. Sorry Medibank. The trust has gone.
No support for members who have literally been with them their whole life.
Unable to provide a good service for people that have been with the company for many years. Their websites don’t work properly and they didn’t give me what I actually needed and I didn’t realise as I assumed they had listened to me. Don’t assume anything. Don’t assume you will be supported. Whilst I don’t agree that 1.5 stars out of 5 is correct, they don’t deserve 5 stars.
- Verified customer
Premium keeps increasing - not impressed
I joined Medibank in September 2018 with couple insurance, AUD 302.4 monthly. In April 2019, price goes up to AUD 315.85 and now they sent me notification of price up to AUD 331.35 from 1 October, so effectively in 2 years its AUD 28.95 increase which means 9.6% increase in two years. I am not impressed at all and considering alternatives.
Gone when you need them most
Been with Medibank for 10 years. Just been diagnosed with bladder cancer at 34. Didn’t have this in my premium. Found out not even my hospital fees will be covered I feel worthless and demoralised.
Price increase and how they deal with Pandemic
This company is only good at premium increased, when ask for assistance during pandemic they offer to freeze account for 3 months, then there is a letter notification of premiumincreased!
Medibank really!? You are increasing your premium as of 1st of October??? People are still jobless, on reduced pay etc and you are looking at making more money! Typical...greedy and only worried about profits
Terrible Cover and Overcharged Premiums.
Overcharged my premiums for nearly two years and then refused to assist with any refund. Advised they never received correct paperwork even though it was provided. This was later acknowledged by them but they said they couldn't read it . Guess they still got my bank details correct though..
I have a bronze membership - with dental cover .
I had called up Medibank before my emergency visit to the dentist . They didn’t advise me on the caveats (i.e. in network dentist ) and I had to pay 500 dollars out of pocket for visiting a dentist near me . Medibank didn’t cover me, offer correct guidance or follow up. I am going to change my insurance cover ASAP .
Online Apologies do not make up for the loss and damage to a customer.
Had to spend hours while calling customer service and waiting for someone to respond
Not worth the price and overall poor company service
Poor customer support and more expensive than other health funds. I had a surgery booked and served my waiting period as I had been with Medibank for almost 4 years prior. I had to cancel my surgery and have to serve another 12-month waiting period because i upgraded my hospital coverage. Definitely would not recommend.
Questions & Answers
My husband has throat cancer. We can have the operation immediately if we pay the specialist $5000. Could we get any kind of medicare rebate on the amount as we are both elderly but in otherwise good health. My husband is in pain and the waiting list has lengthened due to the corona virus.
Well I take it you don’t have private health cover, I did and was basically forced into public If your catagory1 like me they said we must do within 30 days perhaps sera a more sympathetic doctor and beg him to get to catorgy 1 they cannot watch him die
Thanks for getting in touch. I just sent you a private message to see if there is anything we can do to help.
Please note, if your question was intended for Medicare please get in touch with Medicare at https://www.servicesaustralia.gov.au/individuals/contact-us.
Why do medibank doesn't have claims via email? It is always not possible for us to go to stores or post at this stage and submit our claims. It would help customers if you have some generic email to submit claims which other insurance companies offer like BUPA?
Thanks for your question. Most claims can be submitted via the My Medibank app.
If you need help accessing your online account, please don’t hesitate to send us a private message or contact our Contact Centre on 132 331 from 8 am to 8 pm Monday to Friday & Saturdays 9 am to 4 pm (AEST) for assistance. Thanks,
Do medibank pay 100% pathology expenses
I just sent you a private message so that we can look into that for you.
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