Medibank Travel Insurance - Domestic Plan (Annual Multi Trip)

Domestic Plan - no coverage for Cruising – With domestic cruises in Australia on international cruise ships, ensure choosing a travel insurance policy that covers cruising, even if you are not leaving Australian territory. Domestic Plan (annual Multi Trip) may not suitable.

NO OUTCOME IN OVER 4 MONTHS – How hard is it. We had an organised trip booked plus an additional 7 days after it - 17 days total. After 7 days I developed a medical condition that necessitated medical evac on April 27. (5 ambulance trips, 2 Royal Flying Dr. flights and 2 hospital stays). Despite trying to organise everything from my hospital bed for my husband who has medical conditions - I was unable to speak to anyone at Medibank on the phone (even after waiting on hold for 2 hrs & 26 mins on one occasion) and just had to try to organise everything myself - he was offloaded from our organised trip and was not allowed to fly with me on Royal Flying Dr. This all happened in April. After my recovery - my claim was not lodged till 21/6. I still have not even received a call or any sort of reasonable response from Claims or Customer Service in over 4 months. Due to so much money being tied up in this claim we were not able to take advantage of any other holiday on our annual policy - which has now expired. Even though we had COVID cover - this claim was NOT COVID RELATED - although every excuse given was due to COVID claims - maybe I would have been better off claiming COVID. I had Health Insurance through Medibank for about 40 years - would not recommend their travel Insurance.

Great package and service – I will definitely purchase another annual domestic policy if I am doing more than one trip in a year - very good value. I had to make a claim due to a flight cancellation and Medibank insurance got back to me with an approval for extra expenses paid within 10 days.

No response to claim query – I emailed 'medibank-claims@travelinsurancepartners.com.au' on 17/11/2019 to ask if I was covered for losses associated with cancellation of outbound flights from my home town on two consecutive days. I got a reply saying "We will endeavour to respond to you within 24 hours." I had no response by 2/1/2020 so sent it again and got the same response. At 12/1/2020 I have still had no response. Doesn't give me much confidence. Might try ringing, I had a good response from them when we queried what to do in the event we could not get to our Sydney Perth flight because of the NSW bush fires..