Will use Medibank travel insurance again
We have traveled overseas many times and have never had to make a claim until recently when my wife fell ill. Very glad we switched to Medibank insurance. Made claim when we got home, wrote explanatory notes, set out clearly what we were claiming, got documents from our travel agent and had our GP do his bit. Sent the lot off and were quickly advised that our claim was being assessed and within days notified of its acceptance and then received the refund in 3 days. Very impressed.
Great peace of mind and claim turnaround
Easy to set up. Claimed for being sick on our holiday - submitted online. Procedure was lengthy which I understand they have to verify your receipts/invoices with your story. Received a confirmation email that the claim was submitted successfully and that they would get back to me within 10 business days.
Got back to me within 10 days and my claim was accepted.
Easy, no hassle. Will be using this travel insurance for future trips.
This is perfect experience
I felt the policy is good value and easy to set up.
It takes me 4 workings days to resolve my claim.
This is my first time to use this insurance company.
The reviewer stated that an incentive was offered for this review
Terrible prolonged claim
My flight home from Thailand was cancelled and I had to purchase additional flights as I am a Midwife and had to be in the country for a birth. Two months later still waiting for my claim. I am a gold
level Medibank health insurance customer but apparently the loyalty doesnt cross over to travel insurance. Really disappointed. Have sent follow emails going on two weeks now and havent heard anything.
Great Travel Insurance
My claim came about as my wife passed away prior to the planned cruise. The cruise line would only refund less than half of the total cost. I contacted Medibank Travel Insurance and found them very helpful by sending me the claim forms. I was able to complete the claim forms and provide the required documents. The claim was accepted and I was very happy with receiving the full amount of the claim less the $250 excess. I would have no hesitation in recommending Medibank Travel Insurance to friends etc. As I plan taking a holiday to Thailand, be assured I will be taking out your Travel Insurance.
Easy to claim, need lots of Evidence
Was easy to make a claim, asked for lots of supporting docs so make sure to read terms & conditions. The claim was resolved in a timely manner. Customer service could be better. However everything else was good.
Claim for domestic travel
We fully paid for a holiday beforehand but before we left i had an accident and seriously injured myself so was unable to go. My wife summited a claim for the total amount for the two of us because there there were no refunds applicable from the travel company. My injury was suffered just before we were due to leave. After receiving our claim Medibank asked us for some more detail and the person who contacted us from Medibank was friendly and helpful when we asked him some questions relating to the Medibank request for further information. The claim was handled promptly and we were delighted when advised that our claim was successful.
You have to have a go (at a leg break) to get a go (at insurance claims).
We have been a customer of this product every year for 4 years. We have had 2 claims; one for missed flights and one for a medical emergency. Both times we were refunded for our out of pocket expenses, methodically and systematically. It is a good value product for global travellers and Medibank
Our last claim was for my breaking a leg in Iceland. Just bad luck . A small slide down a glacial rubble embankment and 1 leg hit a rock and twisted it to a funny angle I've not seen before. . A quick drive (2 hours) down the road to a local village ...and the doctor splinted it and supplied arm crutches ($$$). A very swollen broken ankle needing surgery. I sat in the back of our 4WD for the next 4 days taking pain killers while the swelling went down and we completed the drive arround Iceland. Glorius , mystical country! How do we resolve this? Never had a break before and needed my travelling partners every assistance. The moment things come undone like this, start your own archive of doctors reports/ receipts/ names and locations. (Get emailed copies sent to you.) Keep track of your hotel cancellations or date changes. Most importantly, make contact with the claims deprtment of tyhe Travel Insurer. Give them your comms details that you may be using in your host country. Iceland is expensive for everything incluing phone and data.. So, After we got th the Reykjavik Main A&E hospital for assessment we were advised to get home asap otherwise an operation would result in me suffering post operative DVT problems with air travell. Reports were written by doctors and emailed to the insurers medical team. In 2 days we flew out of Rejkyavik howeward bound to OZ. The moment I landed I presented at A&E in Mater Hospital Brisbane. 2 days later I had surgery with more pins than a tailor could use. Medical/ Hospital expenses in OZ are not covered.. Thank you Medibank Travel Insurance for your care and cover.
Shocking experience. Pregnancy complications forced a cancellation however a letter provided by OB was not sufficient. They wanted a GP letter instead. Due to moving cities we didnt have a GP for longer than the required 12 months as they needed to verify this was not an ongoing medical issue. Sorry, what? A specialists letter isnt good enough? Joke. The entire cover is less than impressive and the experience with the claims team terrible.
Pre Existing Conditions
We have been loyal members for over 40 years and have just been refused insurance because back in 2007 my husband had open heart surgery. My question is, how long is a patient punished for an illness that happened nearly 13 years ago. We have been all over Europe, Asia & the Pacific with no problems at all and always had insurance which covered the heart. We have applied and has been declined for a cruise around Argentina. WHY?????????????
Dont bother cause they wont pay you a cent
I have been fighting with these crooks for almost a year now . I had over $2000 in cancellation fees due to my mother having a stroke . They refuse to pay . Do not use them they are over priced and useless
I felt the policy was excellent value as it turned out.
I lodged a claim and it was covered within 2 months.
Covermore who were the underwriters for you were excellent and the nurses for Medibank were ringing me every day.
Excellent service would definitely recommend and use you again.
Well worth taking out for Domestic travel
My Husband had a nasty accident one week before we were due to travel.
Luckily we had taken out Travel Insurance even though we were only going
to Queensland. So glad!
Issue still not resolved
Claim took 11 days to assess and I was asked for additional information which was irrelevant to the claim. I called to ask why it was needed and they could not provide an explanation and the claims assessor was unavailable. I was promised a call back within 24 hours and heard nothing. I called myself and was told the assessor was not in but again they could not tell me why I needed to provide additional information but maybe I had provided too many documents or my insurance didn’t cover the days I was away- both of which were untrue. I requeste...d to have this escalated as it was completely unacceptable and the claim was partially paid within an hour. They refused to pay for a taxi I had to get to the airport in time for the replacement flight I had to book which cost $300 as they felt it happened after the claim. My flight was cancelled at 11am and I got a taxi at 4pm in the afternoon to make the replacement flight. The claim starts when the flight is cancelled at 11am. Also unsure as to who in their right mind would pay $300 for a taxi unless it was absolutely necessary. I called to discuss my concerns and i was told to send another email which would be assessed in 10 days. I asked for this to escalated and the reply was “I’m not sure where it could be escalated to.” I’m very unhappy with the customer service provided. I am considering taking this to AFCA.
Medibank Travel insurance does what it should - you can rely on it
My wife and I have just received the good news that our claim for the cost of a holiday to China cancelled for medical reasons had been paid in full by Medibank Travel Insurance. We had expected delays, red tape and a long list of questions, but there was none of that. The claim, for just under $3000, was paid without fuss and without red tape, in remarkably quick time. The insurance policy turned out to have been excellent value and well worth the money. I have only ever had one previous claim, more than 20 years ago for a theft from a hire ca...r, and that was refused. So my expectations this time were not high. Since that claim, with another company, we have only ever used Medibank Travel and we thoroughly recommend it. It takes the stress out of travel.
Simple claim but fully satisfied with process and result this time.
Have travelled three times to USA, Europe and UK and made two claims. First claim 3 years ago was problematic, but eventually resolved in my favour. This small recent claim was handled without fuss. I would use Medibank again.
Travel Insurance claim was Prompt and helpfully handled.
Got Medibank Travel Insurance for one of my trips, had to make a claim this time. Was so easy, staff very helpful and accurate in time frame of assessment. Very happy and will use again.
Travel insurance is NOT travel insurance
We travelled overseas and where supposed to have Back-To-Back cruises on the same ship. Half way through the first cruise the sip broke down and as a result the cruise ship required dry-dock and the rest of the fist trip and the second trip were cancelled necessitation we return home. A claim was submitted and declined upon our return.
My sister and I had planned a cruise, 2 months prior to departure, she suffered an injury. My only issue with the process being the absence of the release documents for the travel agent and GP, it would have been far quicker if all the required documents were provided at the outset, rather than wait for them to be requested. I would, however recommend this company.
Excellent Experience. Simple and Responsive
This was the first time I have used the Medibank Travel Insurance.
I had a hire car issue overseas and needed to make a claim.
Very impressed by the simplicity of the Online Claim Portal. Equally impressed by the very prompt and positive response in settlement of the claim
- ‹ Prev
- Next ›
Questions & Answers
I am considering changing to Medibank travel insurance and have a couple of existing medical issues. I have gone through the application process and have answered honestly and am happy with the addition cost. I have looked at some of the comments and wondered if there are issues when say being hospitalized overseas if you have declared pre existing condition's.
I have not been hospitalised overseas however I would expect Medibank travel insurance will cover your pre existing conditions. May I suggest you call Mredibank travel insurance and ask them the question, as they are most helpful, and can give you a positive answer.
Thanks for getting in touch. We'd love arrange for someone to look into this for you. I just sent you a private message.
Thanks for getting in touch with us today.
To get a quote on Travel Insurance, please follow the link here: https://travel.medibank.com.au/ .
If you have any further questions or enqiuries please don't hesitate to let us know.
I have a quote already. How to proceed it?
Thanks for getting in touch, please send us a private message with your quote details and we will help you with that. Alternatively, please don’t hesitate to contact our Travel Insurance team on 134 190 from 8 am to 8 pm Monday to Friday & Saturdays 9 am to 4 pm (AEDT) for assistance.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.