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Reviews

Review distribution

5 star
49
4 star
8
3 star
1
2 star
4
1 star
68

Brian

BrianSouth East Queensland, QLD

Will use Medibank travel insurance again

published

We have traveled overseas many times and have never had to make a claim until recently when my wife fell ill. Very glad we switched to Medibank insurance. Made claim when we got home, wrote explanatory notes, set out clearly what we were claiming, got documents from our travel agent and had our GP do his bit. Sent the lot off and were quickly advised that our claim was being assessed and within days notified of its acceptance and then received the refund in 3 days. Very impressed.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationNew Zealand and Pacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim ApprovedYes
See all answers
1 comment
Medibank
Medibank P.Medibank

Emily

EmilyGreater Melbourne (Outer), VIC

  • 2 reviews

Great peace of mind and claim turnaround

published

Easy to set up. Claimed for being sick on our holiday - submitted online. Procedure was lengthy which I understand they have to verify your receipts/invoices with your story. Received a confirmation email that the claim was submitted successfully and that they would get back to me within 10 business days.
Got back to me within 10 days and my claim was accepted.
Easy, no hassle. Will be using this travel insurance for future trips.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope and South-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 weeks
Claim DateNovember 2019
Claim ApprovedYes
See all answers
1 comment
Medibank
Medibank P.Medibank
Tracy

TracyGreater Melbourne (Inner), VIC

This is perfect experience

published

I felt the policy is good value and easy to set up.
It takes me 4 workings days to resolve my claim.
This is my first time to use this insurance company.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Child
DestinationEast Asia (e.g. China, Japan, South Korea)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time<1 week
Claim DateNovember 2019
Claim ApprovedYes
See all answers
1 comment
Medibank
Medibank P.Medibank

The reviewer stated that an incentive was offered for this review

Terrible prolonged claim

published

My flight home from Thailand was cancelled and I had to purchase additional flights as I am a Midwife and had to be in the country for a birth. Two months later still waiting for my claim. I am a gold
level Medibank health insurance customer but apparently the loyalty doesnt cross over to travel insurance. Really disappointed. Have sent follow emails going on two weeks now and havent heard anything.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEast Asia (e.g. China, Japan, South Korea) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim DateOctober 2019
Claim ApprovedNo
See all answers
1 comment
Medibank
Medibank P.Medibank

Hi Judith,
I am sorry to hear about your experience with submitting your Travel insurance claim. I just sent you a private message asking for a few more details. We would love to get this resolved as soon as possible.
Thanks,
Anna


Alan Hogarth

Alan HogarthPerth, WA

Great Travel Insurance

published

My claim came about as my wife passed away prior to the planned cruise. The cruise line would only refund less than half of the total cost. I contacted Medibank Travel Insurance and found them very helpful by sending me the claim forms. I was able to complete the claim forms and provide the required documents. The claim was accepted and I was very happy with receiving the full amount of the claim less the $250 excess. I would have no hesitation in recommending Medibank Travel Insurance to friends etc. As I plan taking a holiday to Thailand, be assured I will be taking out your Travel Insurance.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEast Asia (e.g. China, Japan, South Korea)
Insurance TypeSingle Trip
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateOctober 2019
Claim ApprovedYes
See all answers
1 comment
Medibank
Medibank P.Medibank

Sherry A.

Sherry A.Greater Melbourne (Metropolitan), VIC

Easy to claim, need lots of Evidence

published

Was easy to make a claim, asked for lots of supporting docs so make sure to read terms & conditions. The claim was resolved in a timely manner. Customer service could be better. However everything else was good.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeMulti-Trip
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time1-2 weeks
Claim DateOctober 2019
Claim ApprovedYes
See all answers
1 comment
Medibank
Medibank P.Medibank

Hi Sherry,
Thanks for submitting your review. If there is anything we can do to help, please don't hesitate to get in touch. Thanks, Anna


John Pesch

John PeschSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Claim for domestic travel

published

We fully paid for a holiday beforehand but before we left i had an accident and seriously injured myself so was unable to go. My wife summited a claim for the total amount for the two of us because there there were no refunds applicable from the travel company. My injury was suffered just before we were due to leave. After receiving our claim Medibank asked us for some more detail and the person who contacted us from Medibank was friendly and helpful when we asked him some questions relating to the Medibank request for further information. The claim was handled promptly and we were delighted when advised that our claim was successful.

DestinationAustralia
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time2-4 weeks
Claim DateSeptember 2019
Claim ApprovedYes
1 comment
Medibank
Medibank P.Medibank

Break a leg in Iceland

Break a leg in IcelandSouth East Queensland, QLD

You have to have a go (at a leg break) to get a go (at insurance claims).

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEurope
Insurance TypeMulti-Trip
Claim MadeYes
Type of ClaimMedical and Travel Delays/Cancellations
Claim Resolution Time2-4 weeks
Claim ApprovedYes
See all answers
1 comment
Medibank
Medibank P.Medibank

Shocking Experience

published

Shocking experience. Pregnancy complications forced a cancellation however a letter provided by OB was not sufficient. They wanted a GP letter instead. Due to moving cities we didnt have a GP for longer than the required 12 months as they needed to verify this was not an ongoing medical issue. Sorry, what? A specialists letter isnt good enough? Joke. The entire cover is less than impressive and the experience with the claims team terrible.

Value for Money
Transparency
Customer Service
DestinationEurope
Claim MadeYes
Claim Resolution Time3+ months
See all answers
1 comment
Medibank
Medibank P.Medibank

Hi there,
I am really sorry to read of your experience with submitting your travel insurance claim. We'd love to look into that for you. I just sent you a private message asking for a few more details.
Thanks,
Anna

I do not believe it.

I do not believe it.

  • 3 reviews
  • 6 likes

Pre Existing Conditions

published

We have been loyal members for over 40 years and have just been refused insurance because back in 2007 my husband had open heart surgery. My question is, how long is a patient punished for an illness that happened nearly 13 years ago. We have been all over Europe, Asia & the Pacific with no problems at all and always had insurance which covered the heart. We have applied and has been declined for a cruise around Argentina. WHY?????????????

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationSouth America
Insurance TypeSingle Trip
Claim MadeNo
See all answers
3 comments
Medibank
Medibank P.Medibank

Hi there,
I am sorry to read that you have just been refused insurance. I just sent you a private message asking for a few more details. Thanks, Anna

I wrote the above message a week ago and Medibank informed me that travel department will get in contact with us. Still waiting for a phone call

Medibank
Medibank P.Medibank

SJ

SJ

  • 2 reviews
  • 1 like

Dont bother cause they wont pay you a cent

published

I have been fighting with these crooks for almost a year now . I had over $2000 in cancellation fees due to my mother having a stroke . They refuse to pay . Do not use them they are over priced and useless

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Claim DateNovember 2018
Claim ApprovedNo
See all answers
1 comment
Medibank
Medibank P.Medibank

Excellent service

published

I felt the policy was excellent value as it turned out.
I lodged a claim and it was covered within 2 months.
Covermore who were the underwriters for you were excellent and the nurses for Medibank were ringing me every day.
Excellent service would definitely recommend and use you again.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 months
Claim DateJuly 2019
Claim ApprovedYes
See all answers
1 comment
Medibank
Medibank P.Medibank

Barb W

Barb WGreater Melbourne (Metropolitan), VIC

Well worth taking out for Domestic travel

published

My Husband had a nasty accident one week before we were due to travel.
Luckily we had taken out Travel Insurance even though we were only going
to Queensland. So glad!

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeYes
Claim Resolution Time1-2 months
Claim ApprovedYes
See all answers
1 comment
Medibank
Medibank P.Medibank

Tegan

TeganSydney, NSW

Issue still not resolved

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEast Asia (e.g. China, Japan, South Korea)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time2-4 weeks
Claim DateSeptember 2019
Claim ApprovedYes
See all answers
1 comment
Medibank
Medibank P.Medibank
Jacobite

JacobiteSydney

  • 2 reviews

Medibank Travel insurance does what it should - you can rely on it

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationAustralia and South-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time2-4 weeks
Claim DateSeptember 2019
Claim ApprovedYes
See all answers
1 comment
Medibank
Medibank P.Medibank
Barry

BarryGreater Melbourne (Metropolitan), VIC

Simple claim but fully satisfied with process and result this time.

published

Have travelled three times to USA, Europe and UK and made two claims. First claim 3 years ago was problematic, but eventually resolved in my favour. This small recent claim was handled without fuss. I would use Medibank again.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateJuly 2019
Claim ApprovedYes
See all answers
1 comment
Medibank
Medibank P.Medibank

Hi Barry,
We are glad to read of your positive experience with submitting your Travel Insurance claims. Thanks for taking the time to submit your lovely review. - Anna


Trudi

TrudiSouth East Queensland, QLD

Travel Insurance claim was Prompt and helpfully handled.

published

Got Medibank Travel Insurance for one of my trips, had to make a claim this time. Was so easy, staff very helpful and accurate in time frame of assessment. Very happy and will use again.

DestinationAustralia
Claim MadeYes
Claim Resolution Time<1 week
Claim DateSeptember 2019
Claim ApprovedYes
1 comment
Medibank
Medibank P.Medibank

Greg

GregSydney, NSW

Travel insurance is NOT travel insurance

published

We travelled overseas and where supposed to have Back-To-Back cruises on the same ship. Half way through the first cruise the sip broke down and as a result the cruise ship required dry-dock and the rest of the fist trip and the second trip were cancelled necessitation we return home. A claim was submitted and declined upon our return.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateJuly 2019
Claim ApprovedNo
See all answers
1 comment
Medibank
Medibank P.Medibank

Nonajane

NonajanePerth

  • 3 reviews

Excellent

published

My sister and I had planned a cruise, 2 months prior to departure, she suffered an injury. My only issue with the process being the absence of the release documents for the travel agent and GP, it would have been far quicker if all the required documents were provided at the outset, rather than wait for them to be requested. I would, however recommend this company.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEast Asia (e.g. China, Japan, South Korea), Europe and North America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 months
Claim DateJune 2019
Claim ApprovedYes
See all answers
1 comment
Medibank
Medibank P.Medibank

Joeblow

JoeblowGreater Melbourne (Outer), VIC

  • 3 reviews
  • 2 likes

Excellent Experience. Simple and Responsive

published

This was the first time I have used the Medibank Travel Insurance.
I had a hire car issue overseas and needed to make a claim.
Very impressed by the simplicity of the Online Claim Portal. Equally impressed by the very prompt and positive response in settlement of the claim

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimCar/Rental Hire Excess
Claim Resolution Time<1 week
Claim ApprovedYes
See all answers
1 comment
Medibank
Medibank P.Medibank

Page 1 of 7

Questions & Answers

Polly

Pollyasked

I am considering changing to Medibank travel insurance and have a couple of existing medical issues. I have gone through the application process and have answered honestly and am happy with the addition cost. I have looked at some of the comments and wondered if there are issues when say being hospitalized overseas if you have declared pre existing condition's.

3 answers
Alan Hogarth
Alan Hogarth

Polly,
I have not been hospitalised overseas however I would expect Medibank travel insurance will cover your pre existing conditions. May I suggest you call Mredibank travel insurance and ask them the question, as they are most helpful, and can give you a positive answer.
Cheers Alan

Polly
Polly

Thank you

Medibank
Medibank P.Medibank

Hi Polly,
Thanks for getting in touch. We'd love arrange for someone to look into this for you. I just sent you a private message.
Thanks,
Anna


John G

John Gasked

Quote please?

1 answer
Medibank
Medibank P.Medibank

Hi John,

Thanks for getting in touch with us today.

To get a quote on Travel Insurance, please follow the link here: https://travel.medibank.com.au/ .

If you have any further questions or enqiuries please don't hesitate to let us know.

Kindly,
Keara


Martin T

Martin Tasked

I have a quote already. How to proceed it?

1 answer
Medibank
Medibank P.Medibank

Hi Martin,
Thanks for getting in touch, please send us a private message with your quote details and we will help you with that. Alternatively, please don’t hesitate to contact our Travel Insurance team on 134 190 from 8 am to 8 pm Monday to Friday & Saturdays 9 am to 4 pm (AEDT) for assistance.
Thanks,
Anna


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