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Medibank Travel Insurance

Medibank Travel Insurance

2.6 from 93 reviews

Never again

Straightforward visit to Dr in USA for antibiotics and steroids following a bad cold - making us jump through hoops and trying to find any way to avoid reimbursing. Never again.

Value for Money
Customer Service
Insurance Cover For:Adult, Child and Teenager
DestinationNorth America
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 months
Claim DateJanuary 2019
Claim ApprovedNo
1 comment
Hi There, We are terribly sorry to read that you were unwell while you were away. We are also very sorry to read about your poor experience when trying to claim these services. Please know we never want our members to feel this way. We would really like to follow this up for you to ensure everything has been processed correctly. To do this we have sent you a private message to request further information, please reply there so we can further assist. We look forward to your reply. Kindly, Keara

Excellent Product

Submitted my claims form & supporting documents for a lost mobile phone. Medibank Travel Claims Department responded with a notification of approval & payment transferred to my account all within 10 business days. Fantastic customer service. Will use them again in future.

Insurance Cover For:Adult and Teenager
DestinationAsia
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time1-2 weeks
Claim DateFebruary 2019
Claim ApprovedYes
1 comment
Hi J Ong, Thanks for taking your time to share your review. We’re glad to read you have been happy with the claiming process and with our customer service. If there is anything we can do to help, please don’t hesitate to let us know. I hope you have a lovely day! – Anna

The best travel insurance company in the country!!

Our travel plans were interrupted due to an unforeseen accident in the family. The claim process was flawless, interaction with the agents was easy and it left me with the best experience dealing with an insurance company. I am always going to use them in future regardless of price difference with other travel insurance companies.
Kudos to Medibank!!

Insurance claim madeYes
1 comment
Hi Mehmet, Thank you for your lovely review and for giving us 5 stars. We’re sorry your travel plans got interrupted due to an unforeseen accident in the family, we hope they are doing well, however, we are happy to hear that the claiming experience was so positive. If there is anything we can do to help, please don't hesitate to let us know. Thanks, Anna

The worst experience ever. DO NOT USE THEM

Visited country of birth 1st time in 35yrars, took out insurance with them since a Medibank private insurance member, worst decision ever. Had nasty accident there 2 days before leaving the country ended up spending a week in hospital over there. Communication was all good whilst o/seas until last day when we had settle hospital bill the person my wife spoke to gave her a hard time and almost ended up missing our flight back due to refusal to pay for ambulance transport to hospital as per aviation doctors recommendation. Return tickets purchased by us as per medibank request. Came back to Australia, the worst experience ever having to deal with them a straight forward claim that should have been paid out in 2 weeks was dragged out to 70 to 80 days. If don’t want any hassles and don’t want to be treated like dirt please do not use them. Trust me.

Insurance claim madeYes
1 comment
Hi Vince, Thanks for taking the time to send this feedback through to us. We are terribly sorry to read that you had an accident while you were overseas, we are also very sorry to read that you did not receive the customer service you deserve. We have just sent you a private message to get some further information, please reply there so we can further assist. Kindly, Keara

Better off without MBP

I purchased a multi trip travel insurance policy from MBP. I had my first trip 35 day SE gone without any incident. I booked my second trip to the USA for August 2018. Due to a medical condition, I had to cancel my trip. However, MBP refused to pay my expenses saying that I had a pre existing condition. The branch I went to buy my insurance (Carindale) did not ask me for my medical conditions. However, there claims department dispute this argument. There are much better travel insurance companies available. Avoid MBP at all costs.

Insurance claim madeYes
1 comment
Hi David, I am sorry to hear about your experience with Medibank Travel Insurance. I just replied to your private message. Thanks, Anna

Go elsewhere, ANYWHERE

Used this travel insurance company for the first time thinking they were part of Medibank Private, as I've had Medibank Private Health Insurance for thirty years, so they enticed me with banner advertising and customer ? discount. Paid for fully comprehensive insurance with advertised maximum cancellation cover and an advertised money back guarantee. Except, when you put in a claim they don't want to know you. They put me through the hoops of getting all the paperwork, then wouldn't pay me one cent, while other insurance companies will. You better read their 70 pages of fine print. Can't actually speak to a real person.

Insurance claim madeYes
2 comments
Hi There, We are terribly sorry to read that you have not received the customer service you deserve when following up your Travel Insurance claim. Please know we do not want any of our members to feel this way and we would definitely like to follow this up for you. We have just sent you a private message to request some further details, please reply there so we can further assist you. Kindly, KearaWhen I was contacted by Medibank Travel via Product Review I thought they wanted to reconsider their decision. In fact, I believe based on their discussion with me, that its only to make the Product Review readers think they are proactive. They are a total SHAM. Avoid at all cost.

Great if you don't have to make a claim!

First time and had to make a claim. Very poor customer service, was given conflicting advice, not able to speak with person handling my claim, made 5 calls without any luck. Long wait on hold (up to 25 mins!). Finally received my money after much angst. Never use again!

Insurance claim madeYes
1 comment
Hi Ann, I am sorry to read of the trouble you have had with submitting a claim. I just sent you a private message asking for a few more details so that we can investigate the matter further for you. Thanks, Anna

Would not use them again

I have used Medibank Travel before but had not had a claim until now. I have just waited 5 months to have our money refunded after being sent I don't know how many times to the review board. I had rung Medibank Travel and then the partner Cover More and each blamed the other for not getting the correct information to each other. In the end I had to send an email off to them to let them know that the time we had waited was unacceptable but still had to wait 2 weeks to get the response they were going to pay out. Most unprofessional and would not use them again.
I use Medibank Private but I bet they would be after their money quicker than I had to wait.

Insurance claim madeYes
1 comment
Hi Julie, I am really sorry to read of your recent experience with Medibank travel insurance and my apologies for how long it took to finalise your claim. We have just sent you a private message asking for some more details so we can have our travel insurance team investigate the matter further for you. Kind Regards, Dave

Perfect cover for travel. We never leave Australia without it.

Six times previously for any travel outside of Australia. it has always been easy to obtain and until the last trip we have never had a claim.
the claim process was easy and quick. (submitted online) and I found that they made sure we got what we were entitled to and did not lose out at all on our claim.

Insurance claim madeYes
1 comment
Hi Ian, Thank you for giving us 5 stars. We are really happy to read about your experience with our Travel Insurance. Thanks so much for taking the time to pass on your feedback. Thanks, Anna

May as well have no travel insurance !!!

Avoid at all cost! Their policy is worthless and customer service appalling. Extreme weather conditions caused my flight to be delayed resulting in missing a connecting flight, both business class. Additional expenses incurred for alternative flight, travel, accommodation, meals… Submitted my claim with all relevant documentation, waited, request came for more information which was provided, waited…. to get notified that my claim was rejected due to it falling under ‘Additional expenses - other circumstances’ whereby reasonable additional expenses are paid only if ‘your scheduled transport was delayed for at least 12 hours due to severe weather conditions.’ Be warned!!! Complimentary credit card travel insurance proved to be exceptional! Hope Medibank is better with health insurance?

Insurance claim madeYes
2 comments
Hi Leo, We are really sorry to read about your recent experience with Medibank travel insurance. We have just sent you a private message asking for some more details so we can investigate the matter further for you. Kind Regards, DaveI got in touch and requested a refund of payment for the policy as it was worthless only to be informed that I couldn’t receive the refund due to the fact that I had made a claim!!! Legitimate straightforward claim that was rejected outright due to the weather event that caused the delay was less than 12 hours!!! A claim subsequently approved and paid in full by a complimentary credit card travel insurance! Shame on you Medibank for selling this worthless policy.

Fast claim service

We used Medibank Travel Insurance for our recent trip to Europe. Visited several countries and did a river cruise. I got sick towards the end of the month long trip and had to visit both a hospital and then GP and get medication. Once back in Aus I sent off the relevant paperwork and was surprised how quickly I received notification of approval of payment. Well done.

Insurance claim madeYes
1 comment
Hi Maxine, Thank you for your lovely review. We’re sorry you got sick but we’re glad to read of your positive experience with submitting your Travel Insurance claims. If there is anything we can do to help, please don’t hesitate to let us know. Thanks, Anna

Excellent

I have used Medibank Travel Insurance numerous times along with other insurers over many years. This is the first travel claim I have ever made. The claim related to a damaged windscreen on a hire car caused by a stone from a passing truck. The cost of repairs was a little over AUD$1,000.00. Submitting my claim on line was simple. It was easy to submit supporting documentation. Having all the correct supporting information ensured that the claim went well the first time which it did. My claim was assessed and processed within 48 hours and paid in full within 4 days of submission without question of any kind even though they stated that it could take up to 10 days. I will use Medibank Travel Insurance on all future travel.

Insurance claim madeYes
1 comment
Hi there, I am glad to hear that you found it easy to submit your Travel Insurance claims and that you received your benefit so quickly. If there is anything else we can do to help, please don’t hesitate to let us know. Thanks, Anna

Ask what is not cover when airline schedules are changed

A recent domestic travel insurance was taken with a travel firm. Private arrangements where made for air travel back to our home town after the holiday {made well in advance and covered in the insured time} allowing us to arrive home on a set date with connecting flights. On two separate occasions due to flight rescheduling we had to pay for a extra nights accommodation to connect returning flights home and also our holiday was reduce by one day.
Our claim for a night's accommodation and days loss of the holiday was rejected as its is an airline's responsibility and flights rescheduling are only cover under certain conditions Ask the airlines and see what they say??

Insurance claim madeYes
2 comments
Hi there, I am really sorry your flight got rescheduled and that you had to pay extra to sort out accommodation. I just sent you a private message asking for a few more details. Thanks, AnnaHi Anna where did you send the message and your relation to the site

So glad I bought Medibank travel insurance!

First time I’ve bought travel insurance with Medibank. Must say I’m a very happy customer. Due to an injury sustained at F45 (CrossFit), I had to cancel my entire trip to Africa 3 weeks before departure. I submitted a claim online and got paid out in full (minus excess) within 5 working days. No questions asked. Was so grateful I didn’t have to stress about the money “lost” whilst on crutches and preparing for surgery. Thank you Medibank!!

Insurance claim madeYes
1 comment
Hi Kitty, Thank you for taking the time to write such a lovely review. I am sorry you had to cancel your trip, however I am very happy to read about your positive experience with our Travel Insurance. If there is anything else we can do to help, please don’t hesitate to send us a message. Thanks, Anna

Never going with Medibank Private Insurance again even though we have been with them for 40 years.

Have used them many times but this is our first claim and will never use them again. We booked our trip to Darwin on 20 November 2017 departing 14 July 2018. On 14 May I was diagnosed with Pancreatic Cancer so cancelled our trip on 18 May 2018. Our travel agent [name removed] from Mobile Travel Agent forwarded a supportive letter stating our situation. We also supplied necessary Medical certificates and other documentation well before cut off date. We have received all of the monies excluding $649.36 which after many phones calls to Medibank Private Insurance their excuse being it was for cancellation fee even though we were never charged a cancellation fee. Each time I have rung I am left waiting for a long time and could not speak with a claims officer. I now have to take this matter to the Insurance Ombudsmen to rectify. I have had a stressful time having pancreatic cancer and did not need this type of treatment, when it was our first claim and have been with Medibank Private for approximately 40 years. Shame on you.

Insurance claim madeYes
1 comment
Hi Graeme, I am sorry to read of your experience with our Travel Insurance during this difficult time. We would like to look into this for you as soon as possible. I just sent you a private message asking for a few more details. Thanks, Anna

Flight cancellation

We always have the Medibank comprehensive travel insurance every time we travel overseas.
We recently had to cancel our trip to Hawaii due to illness. Initially, did not know whether we can make the claim. Have submitted the claim online and subsequently talked to one of the claim officer who went through the process in details for us to get the claim. Good help.

Insurance claim madeYes
1 comment
Hi Canh, Thanks for taking the time to write a review for us. :) We are terribly sorry to read you needed to cancel your trip, however, we are happy to see that you got the help you needed from our Travel Insurance team. If you need any further assistance, please don't hesitate to get in touch. All the best, Keara

Dont bother - shame on you Medibank

We missed a connecting flight in the US because we were held up in customs for 3.5 hours. There was absolutely nothing we could do about this. We caught the next flight out which was at 5.30am the next morning. Medibank Private "just don't cover this". Why would you bother with insurance if something that is no fault of your own is simply "not covered". Don't bother - wish I had read the reviews before purchasing.

Insurance claim madeYes
1 comment
Hi Melissa, We are terribly sorry to read about your experience while you were away. We have just sent you a private message so we can further investigate this for you, please reply there so we can help out. Kindly, Keara

Acceptabe

When I made my claim I was skeptical because I had seen so many negative reviews. However Medibank have paid my claim and that is all I asked. It took a month but I guess with all the claims being put forward that is acceptable. Yes I will insure with Medibank again. Now that I understand the claim process. Ron

Insurance claim madeYes
1 comment
Hi Ron, Thanks for taking the time to write a review. We are happy to read that you have had your claim paid. If there is anything we can assist you with in the future, please don't hesitate to get in touch. We are always more than happy to help. Kindly, Keara

Terrible

Can’t even get a quote as this does not accept Bali or Indonesia. So what country am I supposed to be visiting. As a member I’m pretty disappointed but their loss cause Woolworths travel insurance offered everything I required in Bali with a choice of $100 or $200 excess and choice of three levels of coverage.

Insurance claim madeNo
1 comment
Hi There, We are terribly sorry to read you have had trouble getting a quote for Bali or Indonesia. We have just sent you a private message, please reply there so we can further assist you. Kindly, Keara

A satisfied Customer, excellent Service

I recently travelled to Asia and had a medical episode. I immediately made contact with the medical assistance team back in Australia. They were very helpful and gave me the confidence that my wellbeing was paramount. Although at the time of writing I have received partial payment of my claim, I have no doubt that once I have provided the information on how much the airline is prepared to refund my ticket they will fully pay all my claims. The whole experience has exceeded my expectations and I will not hesitate to recommend Medibank Travel Insurance to anyone needing travel insurance. The process is seamless and professional .

Insurance claim madeYes
1 comment
Hi Johnson, Thank you so much for your lovely feedback. I am really happy to read about your experience with our Travel Insurance team. If there is anything else we can do to help, please get in touch. Thanks, Anna

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Questions & Answers

Quote please?
1 answer
Hi John, Thanks for getting in touch with us today. To get a quote on Travel Insurance, please follow the link here: https://travel.medibank.com.au/ . If you have any further questions or enqiuries please don't hesitate to let us know. Kindly, Keara

I have a quote already. How to proceed it?
1 answer
Hi Martin, Thanks for getting in touch, please send us a private message with your quote details and we will help you with that. Alternatively, please don’t hesitate to contact our Travel Insurance team on 134 190 from 8 am to 8 pm Monday to Friday & Saturdays 9 am to 4 pm (AEDT) for assistance. Thanks, Anna

Got a quote for travel insurance as my yearly paid insurance had expired. The quote had gone up about 15% from the previous year I queried what i thought had been an excessive increase Got no reply Emailed a second time asking for the information to be forwarded onto a supevisor Still no reply Been waiting a very long time Need to speak to or email someone that can actually do something Dissatisfied. Dave
1 answer
Hi Dave, We are terribly sorry to read that you have not received the customer service you deserve. Can you please send us a private message with your full name, date of birth, address and email address? This will allow us to further investigate this for you. We look forward to your reply. Kindly, Keara

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