??!

Reviews

Review distribution

5 star
42
4 star
6
3 star
1
2 star
3
1 star
65

Tegan

TeganSydney, NSW

Issue still not resolved

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEast Asia (e.g. China, Japan, South Korea)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time2-4 weeks
Claim DateSeptember 2019
Claim ApprovedYes
See all answers

Jacobite

JacobiteSydney

  • 2 reviews

Medibank Travel insurance does what it should - you can rely on it

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationAustralia and South-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time2-4 weeks
Claim DateSeptember 2019
Claim ApprovedYes
See all answers
1 comment
Medibank
Medibank P.Medibank
Barry

BarryGreater Melbourne (Metropolitan), VIC

Simple claim but fully satisfied with process and result this time.

published

Have travelled three times to USA, Europe and UK and made two claims. First claim 3 years ago was problematic, but eventually resolved in my favour. This small recent claim was handled without fuss. I would use Medibank again.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateJuly 2019
Claim ApprovedYes
See all answers
1 comment
Medibank
Medibank P.Medibank

Hi Barry,
We are glad to read of your positive experience with submitting your Travel Insurance claims. Thanks for taking the time to submit your lovely review. - Anna

Trudi

TrudiSouth East Queensland, QLD

Travel Insurance claim was Prompt and helpfully handled.

published

Got Medibank Travel Insurance for one of my trips, had to make a claim this time. Was so easy, staff very helpful and accurate in time frame of assessment. Very happy and will use again.

DestinationAustralia
Claim MadeYes
Claim Resolution Time<1 week
Claim DateSeptember 2019
Claim ApprovedYes
1 comment
Medibank
Medibank P.Medibank

Greg

GregSydney, NSW

Travel insurance is NOT travel insurance

published

We travelled overseas and where supposed to have Back-To-Back cruises on the same ship. Half way through the first cruise the sip broke down and as a result the cruise ship required dry-dock and the rest of the fist trip and the second trip were cancelled necessitation we return home. A claim was submitted and declined upon our return.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateJuly 2019
Claim ApprovedNo
See all answers
1 comment
Medibank
Medibank P.Medibank

Nonajane

NonajanePerth

  • 3 reviews
  • 1 like

Excellent

published

My sister and I had planned a cruise, 2 months prior to departure, she suffered an injury. My only issue with the process being the absence of the release documents for the travel agent and GP, it would have been far quicker if all the required documents were provided at the outset, rather than wait for them to be requested. I would, however recommend this company.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEast Asia (e.g. China, Japan, South Korea), Europe and North America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 months
Claim DateJune 2019
Claim ApprovedYes
See all answers
1 comment
Medibank
Medibank P.Medibank

Joeblow

JoeblowGreater Melbourne (Outer), VIC

  • 3 reviews
  • 2 likes

Excellent Experience. Simple and Responsive

published

This was the first time I have used the Medibank Travel Insurance.
I had a hire car issue overseas and needed to make a claim.
Very impressed by the simplicity of the Online Claim Portal. Equally impressed by the very prompt and positive response in settlement of the claim

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimCar/Rental Hire Excess
Claim Resolution Time<1 week
Claim ApprovedYes
See all answers
1 comment
Medibank
Medibank P.Medibank

Margie C

Margie CSouth East Queensland, QLD

  • 2 reviews

So much for brand loyalty

published

We agree with Stephen's comments published last year.
We have been with Medibank Private for 39 years. We used Medibank Travel Insurance out of loyalty on a number of occasions. The true value of a company is only realised when you need to make a claim. What a wake up!
Took 12 weeks to finalise a straightforward claim. Communication is poor and the constant-will get back to you in 10 days- only adds to the processing time at each step of the claims process. Very Disappointing.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time3+ months
Claim DateMay 2019
Claim ApprovedYes
See all answers
1 comment
Medibank
Medibank P.Medibank

Hi Margie,
I am so sorry to hear about the difficulties you’ve experienced with submitting your travel claim. I just sent you a private message asking for a few more details.
Thanks, Anna

Cheryl

CherylPeel, WA

Beware. Do not recommend. Poorly trained staff and cannot count on being covered when needed.

published

I thought it was good value at the time however if a company doesn’t deliver then it isn’t It has not been resolved. We have used Medibank once prior for a yearly coverage and our current policy is for a year as well. I don’t feel at all confident in this policy now after our current claim

Claim MadeYes
Claim Resolution Time3+ months
Claim ApprovedNo
1 comment
Medibank
Medibank P.Medibank

Bad Customer Service/Lack of Knowledge

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time1-2 weeks
Claim ApprovedYes
See all answers
1 comment
Medibank
Medibank P.Medibank

One year later

published

I took out insurance for a holiday and before we left my daughter found out she has leukaemia and needed chemo and radiation, and a transplant urgently, I put in a claim for airfares and after one year I have been paid out. Even though it took a year I was very happy with updates.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time3+ months
Claim DateJuly 2018
Claim ApprovedYes
See all answers
1 comment
Medibank
Medibank P.Medibank

S A Morgan

S A MorganGreater Melbourne (Metropolitan), VIC

Ridiculous pricing - bad customer service

published

I tried to buy an additional policy for my children. Asked five times to speak to the supervisor. On hold for 10 minutes. Double for our son than our daughter!

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
Claim MadeNo
See all answers
1 comment
Medibank
Medibank P.Medibank

Hi there,
I am sorry to hear about your experience. We’d like to help you with this as soon as possible. I just sent you a private message asking for a few more details.
Thanks, Anna


Jillian

JillianSouth-Eastern Region, NSW

  • 2 reviews

greatservice

published

The form filling was initially daunting as i am not very computer literate, so I sent all the paper work via registered mail. But I got prompt email response to let me know the documentation had arrived. And when further clarification was wanted I contacted the help desk via phone and the chap on the other end of the line was most helpful. I followed his advice and the whole matter was completed within the week.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAustralia
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 weeks
Claim DateJune 2019
Claim ApprovedYes
See all answers
1 comment
Medibank
Medibank P.Medibank

sylvia granturco

sylvia granturcoSydney, NSW

Thank you

published

I would like to thank Medibank Travel Insurance for their prompt attention to my claim I am 82 years old and had a very bad fall in China, I required stitches and broke my glasses, very traumatic for me. I called from overseas and Matthew was very helpful and asked if I required any further assistance. On return and completing my form, my claim was approved and within 3 days I received my money. Thank you Rosaria!!!!!

Claim MadeYes
Type of ClaimMedical
Claim Resolution Time<1 week
Claim DateJune 2019
Claim ApprovedYes
1 comment
Medibank
Medibank P.Medibank
sam

sam

  • 2 reviews
  • 4 likes

bad service after basic claim - not recommended

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time2-4 weeks
Claim DateJune 2019
Claim ApprovedYes
See all answers
1 comment
Medibank
Medibank P.Medibank
Sands

SandsSydney, NSW

Awesome

published

I found the overall experience to be pleasant. Reasonable and prompt response. Claim process is straight forward and works. I would highly recommend this product. Keep up the good work!

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Child
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateMay 2019
See all answers
1 comment
Medibank
Medibank P.Medibank

Missed Flight - 1st Claimed denied but 2nd approved

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time2-4 weeks
Claim DateMay 2019
Claim ApprovedYes
See all answers
1 comment
Medibank
Medibank P.Medibank

Chris

ChrisGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Absolute joke - should have saved my money

published

Missed connecting international flight due to fog. Spoke with 2 x consultants at the time to find out what I was covered. One advised that I would only be covered an amount of $250 which was the same as my excess, essentially meaning I wasn't covered at all. This did not make any sense to me and I requested to speak to a 2nd consultant who stated that I would be covered as the flight being cancelled was out of my control. Based on that information, I organised for an alternate flight.
Received letter stating that flight was only covered for a certain amount ($250). I am now over $2000 out of pocket due to this misinformation.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationNorth America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 weeks
Claim DateApril 2019
Claim ApprovedNo
See all answers
1 comment
Medibank
Medibank P.Medibank

Rocko Wallaby

Rocko WallabyGold Coast

  • 12 reviews
  • 41 likes

As a Health Professional I would NOT recommend this product!

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimOther
Claim Resolution Time3+ months
Claim DateOctober 2018
Claim ApprovedNo
See all answers
2 comments
Medibank
Medibank P.Medibank
Rocko Wallaby
Rocko Wallaby

Jared

JaredSouth East Queensland, QLD

Delaying payment technique

published
Insurance Cover For:Adult
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time3+ months
Claim DateNovember 2018
See all answers
1 comment
Medibank
Medibank P.Medibank

Page 1 of 6

Questions & Answers

John G

John Gasked

Quote please?

1 answer
Medibank
Medibank P.Medibank

Hi John,

Thanks for getting in touch with us today.

To get a quote on Travel Insurance, please follow the link here: https://travel.medibank.com.au/ .

If you have any further questions or enqiuries please don't hesitate to let us know.

Kindly,
Keara


Martin T

Martin Tasked

I have a quote already. How to proceed it?

1 answer
Medibank
Medibank P.Medibank

Hi Martin,
Thanks for getting in touch, please send us a private message with your quote details and we will help you with that. Alternatively, please don’t hesitate to contact our Travel Insurance team on 134 190 from 8 am to 8 pm Monday to Friday & Saturdays 9 am to 4 pm (AEDT) for assistance.
Thanks,
Anna


Dave

Daveasked

Got a quote for travel insurance as my yearly paid insurance had expired.
The quote had gone up about 15% from the previous year I queried what i thought had been an excessive increase
Got no reply
Emailed a second time asking for the information to be forwarded onto a supevisor
Still no reply Been waiting a very long time
Need to speak to or email someone that can actually do something
Dissatisfied.
Dave

1 answer
Medibank
Medibank P.Medibank

Hi Dave,

We are terribly sorry to read that you have not received the customer service you deserve.

Can you please send us a private message with your full name, date of birth, address and email address?

This will allow us to further investigate this for you.

We look forward to your reply.

Kindly,
Keara


Get an answer from our members and Medibank representatives

Details

Medibank Travel Insurance - International Comprehensive Plan (Annual Multi Trip)

Medibank Travel Insurance - International Comprehensive Plan (Annual Multi Trip)

2 reviews
Medibank Travel Insurance - International Comprehensive Plan (Single Trip)

Medibank Travel Insurance - International Comprehensive Plan (Single Trip)

13 reviews
Medibank Travel Insurance - Domestic Plan (Annual Multi Trip)

Medibank Travel Insurance - Domestic Plan (Annual Multi Trip)

No reviews
Medibank Travel Insurance - Domestic Plan (Single Trip)

Medibank Travel Insurance - Domestic Plan (Single Trip)

No reviews
Medibank Travel Insurance - International Medical Only Plan

Medibank Travel Insurance - International Medical Only Plan

1 review
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
Contact Number 134 190134 190134 190134 190134 190
24-Hour Phone Contact YesYesYesYesYes
Other Insurance Types Offered Health and LifeHealth and LifeHealth and LifeHealth and LifeHealth and Life
UnderwriterZurichZurichZurichZurichZurich
Maximum Age Covered 99 years old99 years old99 years old99 years old99 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimitedNot CoveredNot CoveredUnlimited
Accidental Death$25,000$25,000$10,000$10,000Not Included
Emergency DentalNot IncludedNot IncludedNot IncludedNot IncludedNot Included
Pregnancy (max weeks) Optional cover for 26 weeksOptional cover for 26 weeksOptional cover for 26 weeks26 weeksOptional cover for 26 weeks
Resumption of Journey $3,000$3,000Not IncludedNot IncludedNot Included
Hospital Cash Allowance$5,000$5,000Not IncludedNot IncludedNot Included
Overseas Emergency Medical & Hospital ExpensesUnlimitedNot IncludedNot CoveredNot CoveredUnlimited
Loss of Income$10,000$10,000$2,000$2,000Not Included
Permanent Disability$25,000$25,000$10,000$10,000Not Included
Luggage & Personal Effects
Theft of Cash $250$250Not IncludedNot IncludedNot Included
Delayed Luggage $750$750Not IncludedNot IncludedNot Included
Credit Card FraudNot IncludedNot IncludedNot IncludedNot IncludedNot Included
Travel Documents / Passport Not IncludedNot IncludedNot IncludedNot IncludedNot Included
Maximum Single Item Limit $3,500 (Cameras)$3,500 (Cameras)$300 (Any Items)$300 (Any Items)
Luggage & Personal Effects $8,000$8,000$300$300Not Included
Ancillary
Personal Liability $5,000,000$5,000,000$5,000,000$5,000,000
Rental Vehicle Excess Not Included$4,000 plus up to an additional $3,500 as optional extraNot IncludedNot IncludedNot Included
Motorbike / Moped Coverage Optional Cover 200cc & belowOptional Cover 200cc & belowOptional Cover 200cc & belowOptional Cover 200cc & belowNot Included
Domestic Pet Care Not IncludedNot IncludedNot IncludedNot IncludedNot Included
Special Activities Packages
GolfNot IncludedNot IncludedNot IncludedNot IncludedNot Included
CruiseNot IncludedNot IncludedNot IncludedNot IncludedNot Included
Adventure Not IncludedNot IncludedNot IncludedNot IncludedNot Included
Snow / SkiOptional ExtraOptional ExtraOptional ExtraOptional ExtraOptional Extra

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.