Great Relief in Time of Need
Our policy was easy to set up via phone in 2019. After using Medibank travel cover twice before, made our first claim ever in 2020. Staff were very helpful each step of the way and within a few weeks, we had a positive outcome. Thank you for acting on our behalf.
Medibank Travel Insurance Policy purchase in 2019
Easy to purchase our Multi-trip Travel Insurance Policy in 2019 never thinking in 2020 because of COVID-19 we would need to make a claim. Our first claim ever - the staff were professional, kept us informed along the way and refund was received within a short time of making our claim. We have used Medibank Travel Insurance in the past and intend to do the same in the future once we can travel again safely.
Very happy with the result of my claim
I am a long time member of Medibank Private Health, but this was the first time I had ever used their Travel Insurance. The policy was extremely good value I thought and as it turned out it was a very good investment as sadly I needed to make a major claim. I am very happy with the outcome. When we are allowed to travel again, I would definately use this insurance company again. Sending a 'virtual hug' to consultant Raj S. Thankyou.
A good outcome
Although I have been a member of MP for a long time this was the first time I purchased their international multi trip travel policy in early February. The service, the features, benefits and savings were excellent at the time.
Unfortunately all our plans were cancelled due to covid-19. I recently contacted MP to cancel my unused policy and ask for a refund when it became obvious that we would not be travelling internationally for some time.
I was delighted to receive a full refund from MB for the total amount paid for this policy. I am looking forward to taking out a new policy with MB when we can travel internationally again.
Paid our claim quickly staff were very helpful. Our travel agent delayed our claim by not providing the correct documents. But when lodged payment was made in 5 working days
A great experience
This was the first time we have used Medibank Travel Insurance and the first time we have ever had to make a claim. We were surprised and pleased with the ease and result of our claim. Thank you.
Excellent customer service
Comprehensive and appeared good value when purchased. From initial phone contact to enquire about a claim it was 10 days and the refund was in the bank account. Initial phone call was a pleasant experience. Speed of resolution within informed timeline. This is the second time we have used this travel insurance company.
Medibank Travel provided cover for our October 2020 Travelmarvel Budapest to Amsterdam river cruise when we booked it in November 2019. Travel marvel cancelled the cruise due to the COVID-19 pandemic and deducted a cancellation fee of $3,165 from our refund. I lodged a claim with Medibank Travel for the cancellation fee and 7 business days later Medibank responded confirming it would cover our loss and the following day the funds were in my bank account. Thankyou Medibank - Wonderful service and you will certainly have our business next time we require travel insurance.
Took long but it’s Covid time
Took an absolute months and months and multiple emails and communications back and forth but we got there and let’s say I recover about 75% of the costs incurred from not being able to travel due to Covid. In one claim they dare to ask me to request a letter from the airline on the reasons why the flight was cancelled? Hello! Covid! No one can leave Australia the borders are closed and the airlines are not flying.
Have always used Medibank Travel Insurance within Australia and overseas. Fortunately, never had to claim.
Due to a botched hip replacement I was not able to travel to a remote area in Australia, so claimed the deposit paid. Took a while, but the claim was met. Most grateful and the physio treatment is helping.
Always our preferred insurer for overseas travel
Our claim for cancellation refunds for accommodation and airfare, was electronically acknowledged immediately on receipt of our claim. We were advised it would take up to 10 working days, and true to form, we received our full refund on the 10th day. Always our preferred insurer, handled professionally.
- Travel Insurance - International Comprehensive Plan (Single Trip)
- Verified customer
We first lodged our travel claim in April 2020 and only received our payment late August. The process was long and drawn out. I was asked a number of times for the same paperwork which I had already supplied (one request was repeated 4 times) or a snap shot of the provider's website to advise why we couldn't supply some information eg. tax invoices. I was promised a return phone call which didn't happen. The call centre staff were lovely, and could understand my frustration, but their hands were tied as to an outcome. It wasn't until the final ...phone call from another claims officer that my claim was dealt with and he seemed to have it sorted before he even phoned me to advise of the outcome and he had only looked at my claim that day. Why did it take so long to arrange payment? So all in all, a very tedious process.
Travel during these difficult times is almost Impossible however Medibank has Provided valuable support
Our tour company cancelled our trip and finally offered a partial refund.
We lodged a claim for the shortfall and received payment in a matter of days.
Will be using Medibank travel for all services offered when next able to travel.
This is amazing.
I was grateful that Medibank Travel eventually can claim most of my cancellation cost of my holiday due to the spread of Coronvirus in Europe. It took approximately more than 2 months to claim because of my supplied of insufficient paperwork to Medibank Travel. The policy is easy to access and is worth that I paid a few hundred dollars of travel insurance and I had a minimal financial lost. I had been purchasing Medibank Travel Insurance couple times and this is the first time I need to claim from them. I can say is the trust and the passion I ...see from the team how they help me to negotiate with the companies. With many thankyou to the team and Chengrui Lee, the Claim Officer. I am sure I will continue to purchase Medibank Travel Insurance when I need to travel overseas and for holidays.
Excellent outcome in difficult times
Have used Medibank Travel Insurance in the past and they are generally competitive in price terms, although maybe not as much for older travellers. But used them most recently as travel included Iran and they were the most competitive of companies offering coverage for there. Initial travel insurance taken out in early 2019, and there were several changes to dates and cover required along the way. These were all handled courteously and professionally. And then came 2020 and travel bans. The process of claiming through Medibank Travel was ...well handled and help was always available and responses were timely. Travel, and insurance for same, will be very different when we emerge from this pandemic, but will certainly look at using Medibank in the future.
Claim process excellent
Lodged a claim as a result of the pandemic. Initially thought can't claim because of the pandemic but Medibank Travel Insurance call centre staff encouraged me to put one in. The claim was processed according to the timeline outlined to me. I have used Medibank Travel Insurance for at least 5 times over the last 8 years. Will use it again.
We feel that we have been treated fairly and we appreciate having dealt with this insurance.
We appreciate the Medibank Travel Insurance, and it was a good value and easy to set it up.
We have lodged a claim and it was solved longer, because of the pandemic situation.
We have used this insurance company twice.
GOOD RESULT, FINALLY
An accident in January meant a cancelled cruise in February.
There were delays in processing the claim due missing documentation, exacerbated by the pandemic situation.
Senior Claims Officer Isaac Downey got involved in July, and put in a lot of effort getting the required documentation to finalise the claim in August, 10 out of 10.
Good outcome, thanks.
COVID-19 PANDEMIC – Claim for Travel Cancellation
This was the first time I have used the Medibank Travel Insurance. My claim came about as the Australian government advised Australian not to travel abroad due to COVID-19 pandemic. I contacted Medibank Travel Insurance and found them easy to deal with and very helpful. They sent me instruction how to complete claim forms online. I provided all documents required to support my claim. Initially it was a bit of a problem but eventually resolved in my favour. I would use Medibank Travel Insurance again for my future travel insurance.
Do not use
4 previous travel policys and 1st time claim and it gets rejected.
Tour Company goes into liquidation partly due to Covid
We buy a policy months prior to any issue and get $0
Medibank Private Health Insurance 36 years of continuous health insurance with them goodbye MBP hello BUPA
Questions & Answers
Medibank Travel /Zurich rejects claim, Good to Go /AIG paid identical claim -covid 19 not regarded as a natural disaster
Three of us travelled together and had to return to Australia early after our tour was cancelled as borders were closing due to covid 19. This involved purchasing emergency return airfares. One of us was insured with GoodToGo / AIG travel insurance, the other two were insured with Medibank travel insurance/Zurich. Claims were made to both insurance companies. Both claims were initially rejected because covid 19 is not regarded by them as a natural disaster. Medibank will only recognise geological and meteorological natural disasters not biological ones. AIG subsequently paid the claim under cancellation expenses. Medibank/ Zurich did not pay the claim. They would not recognise the return fares as either necessitated by the covid 19 natural disaster or as a cancellation expense. They say it is an additional expense not covered by the policy even though getting home was a critical part of our trip expenses. I argued that covid 19 is “Natural” and a “Disaster”. The Supreme Court of Pennsylvania in the USA agrees. (Some good arguments in the court ruling if you are in a similar position.) l have made a complaint to the Australian Financial Complaints Authority. I have insured with Medibank travel insurance before. This was the first trip where we needed insurance. Big let down. Next time we will try AIG. My Medibank medical insurance will also be reviewed.
Hi Gary, I’m very sorry to read that your claim was rejected.
I have just sent you a private message to grab your details and escalate your complaint.
Following a submission to the Australian Financial Complaints Authority (AFCA) which argued that covid 19 was a natural disaster, Medibank/ Zurich paid the claim for the emergency return airfare less the amount for the cancelled airfare which we hope to get refunded by Latam airlines. A fair outcome. The staff at medibank have always been easy to deal with. Interestingly our travelling companion made an addition claim on his AIG insurance which they paid out but took back the money they had initially paid for the return airfare by deducting it from his additional claim refund.
I purchased Medibank private Travel insurance in July 2019 for a trip to Hawaii planned in May 2020.
Due to COVID-19, our flights have been cancelled and am not able to negotiate ANY refund from the owners of our STAYZ booked accommodation.
I've only been given the $300 USD bond back from the $5500 AUD I originally paid. VERY disappointed with STAYZ cancellation policy. It's such a lot of money to lose :(
Can I claim on my Medibank Travel Insurance for this cancellation? I agree with some other reviewers that the COVID-19 notice on their website would indicate that a claim could be lodged and approved. Does anyone know? Thank you :)
Hi there, I have a comprehensive overseas travel policy. I was due to fly to the UK in early March but had to cancel due to illness. I have a doctor’s certificate to that effect. My problem is that I assume that I need to make sure that I do everything I can to mitigate the loss before I make a claim. I had a non refundable fare on Singapore airlines booked through Webjet. I understand that Singapore airlines will offer a flight credit to be used within 12 months of the date of the original booking which was May 2019. I also understand that this deadline may now have been extended - because this is all second hand information through Webjet and it’s very difficult to contact them by phone I haven’t been told this directly. Because of the Covid 19 situation it seems unlikely that overseas travel will be possible for the remainder of 2020 even if airlines survive, so I think I have lost my money practically speaking but I wanted to find out what your policy is in these circumstances. I have been on hold on your ‘contact’ line for 2 hours 15 minutes With no reply which is pretty shabby customer service. I would appreciate any help you can provide. Many thanks, Sue Carter
I am sorry you’ve been waiting long to speak to our Travel Insurance team. I just sent you a private message to see if there is anything we can do to help.
|Category||Travel Insurance||Travel Insurance||Travel Insurance||Travel Insurance|
|Other Insurance Types Offered||Health and Life||Health and Life||Health and Life||Health and Life|
|Maximum Age Covered||99 years old||99 years old||99 years old||99 years old|
|Overseas Emergency Assistance||Unlimited||Not Covered||Not Covered||Unlimited|
|Accidental Death||Not Included||$10,000||$10,000||$25,000|
|Emergency Dental||Not Included||Not Included||Not Included||Not Included|
|Pregnancy (max weeks)||Optional cover for 26 weeks||26 weeks||Optional cover for 26 weeks||Optional cover for 26 weeks|
|Resumption of Journey||Not Included||Not Included||Not Included||$3,000|
|Hospital Cash Allowance||Not Included||Not Included||Not Included||$5,000|
|Overseas Emergency Medical & Hospital Expenses||Unlimited||Not Covered||Not Covered||Not Included|
|Loss of Income||Not Included||$2,000||$2,000||$10,000|
|Permanent Disability||Not Included||$10,000||$10,000||$25,000|
|Luggage & Personal Effects|
|Theft of Cash||Not Included||Not Included||Not Included||$250|
|Delayed Luggage||Not Included||Not Included||Not Included||$750|
|Credit Card Fraud||Not Included||Not Included||Not Included||Not Included|
|Travel Documents / Passport||Not Included||Not Included||Not Included||Not Included|
|Maximum Single Item Limit||$300 (Any Items)||$300 (Any Items)||$3,500 (Cameras)|
|Luggage & Personal Effects||Not Included||$300||$300||$8,000|
|Rental Vehicle Excess||Not Included||Not Included||Not Included||$4,000 plus up to an additional $3,500 as optional extra|
|Motorbike / Moped Coverage||Not Included||Optional Cover 200cc & below||Optional Cover 200cc & below||Optional Cover 200cc & below|
|Domestic Pet Care||Not Included||Not Included||Not Included||Not Included|
|Special Activities Packages|
|Golf||Not Included||Not Included||Not Included||Not Included|
|Cruise||Not Included||Not Included||Not Included||Not Included|
|Adventure||Not Included||Not Included||Not Included||Not Included|
|Snow / Ski||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
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