How refreshing when you state that you will contact me in 10 days and you actually do and with my claim processed.
I claimed on medical expenses which occured whilst I was overseas.
In the past I had to battle for 6 months with another travel insurance company and that included me having to constantly call and email them. I will be sticking with Medibank travel insurance from now on.
A positive experience for loss of personal effect.
Recewntly traveling to Phukett I had lost 2 sets of glasses. Retracing my steps & not being able to locate I had no choice but to make a claim once I returned home. On supplying all the factual information that included local police & hotel report, reciepts of my purchases & a time line of what had happened, I recieved a fast response saying it would be 10 days till the claim was processed. True to this fact I recieved a letter of approval within that period. The process was fast & easy. I have been using Medibank travel insurance for 10 ye...ars when travelling overseas & have not had to make any claims , but when it was needed , it was worth the investment for peace of mind. Highly competative in price. In my experince, I highly recommend this service.
Skiing accident with delayed charges
I've been on the annual policy with snow cover for few years now, as I found the cover is comprehensive for my peace of mind. Glad I did, someone in the family unfortunately had an accident skiing during our latest holiday to Canada. One of the service providers is unbelievably very slow in issuing invoice whilst the 60 days period to lodge a claim after the incident was only few days away. I called in a couple of times to make sure that Medibank Claims team knows our situation, I was impressed with both staff that I spoke to - knowledgeable, u...nderstanding and reassuring. I've just received the news that my claim has been successfully processed, and fingers crossed, the same with the charge that is yet to arrive in the future. Thank you, Medibank!
Excellent attention to our claim
The quality of attention given to our claim was excellent and was courteously managed. My husband contracted a near fatal infection whilst overseas, which has left him seriously disabled. The result of our claim will assist with recovery and mobility needs.
Avoid Medibank - Cancellation Costs
I purchased a Annual Multi-trip overseas travel insurance with Medibank. My domestic flights in overseas destination were cancelled by the airlines for no fault of mine and I was stranded. I had to buy much expensive tickets at short notice to continue with the journey. I thought i had cover with medibank travel insurance for cancellation costs. After I made the claim i was advised by Medibank that they do not pay for cancellation by transport service provider unless its due to a strike/industrial action. When I bought this travel insurance, th...e sales guy said we pay more claims than anyone else as they are part of Zurich Insurance. That was crap, I realize now that was sales talk, when it comes to being fair & reasonable - Medibank you need to learn a lot from other insurers - who pay for cancellation costs even if caused by Airlines for no fault off the traveler. I was not at fault and I had a significant out of pocket for cancellation costs which you expect any reasonable & fair insurer would pay as it was not due to my fault. But not medibank. If you are looking for travel Insurance (Domestic & Overseas), my advice is Stay away from Medibank (Zurich). First time and last time I bought travel cover with medibank / Zurich Insurance. I now realise why ratings for Medibank travel insurance is 2.8. I will give them minus 10 if I can. Medibank/Zurich Stop Selling travel insurance and exclude Cancellation costs completely - that will be fair & reasonable as it will not lead people to believe that they are covered and find that when you make a claim, the most basic risk of cancellation costs due to airlines changing their mind is not covered. It is abhorrent and untrust worthy. Will any one rely on the Brand "MEDIBANK/ZURICH" any more.
No response to claim query
I emailed 'firstname.lastname@example.org' on 17/11/2019 to ask if I was covered for losses associated with cancellation of outbound flights from my home town on two consecutive days. I got a reply saying "We will endeavour to respond to you within 24 hours." I had no response by 2/1/2020 so sent it again and got the same response. At 12/1/2020 I have still had no response. Doesn't give me much confidence. Might try ringing, I had a good response from them when we queried what to do in the event we could not get to our Sydney Perth flight because of the NSW bush fires..
I arranged my policy over the phone when I booked my holiday at the beginning of the year. This is the first time I have ever had to make a claim and I am thoroughly happy with the way that I have been treated by the company. They always responded within or before 10 working days to each of my emails and always remembered to ask for identification to keep my case secure.
The staff were all friendly and helpful and all seemed keen to get my case resolved quickly which they did. I can thoroughly recommend them based on my experience.
I found Medibank Travel Insurance to be very helpful, sensible and prompt in processing my claim. The claims staff gave good practical telephone advice. I will definitely use them again.
A professional organisation.
I have used your travel insurance twice within Australia. I would certainly recommend your service. I suddenly needed to cancel my trip planned for September 2019 and was not within the cancellation period.Claimed on the off chance of being successful.Correspondence was always respectful and informative ....I am very elderly. Have travelled extensively for 60 years. Never claimed before. Congratulations on handling my claim so professionally.
Will use Medibank travel insurance again
We have traveled overseas many times and have never had to make a claim until recently when my wife fell ill. Very glad we switched to Medibank insurance. Made claim when we got home, wrote explanatory notes, set out clearly what we were claiming, got documents from our travel agent and had our GP do his bit. Sent the lot off and were quickly advised that our claim was being assessed and within days notified of its acceptance and then received the refund in 3 days. Very impressed.
Great peace of mind and claim turnaround
Easy to set up. Claimed for being sick on our holiday - submitted online. Procedure was lengthy which I understand they have to verify your receipts/invoices with your story. Received a confirmation email that the claim was submitted successfully and that they would get back to me within 10 business days.
Got back to me within 10 days and my claim was accepted.
Easy, no hassle. Will be using this travel insurance for future trips.
This is perfect experience
I felt the policy is good value and easy to set up.
It takes me 4 workings days to resolve my claim.
This is my first time to use this insurance company.
The reviewer stated that an incentive was offered for this review
Terrible prolonged claim
My flight home from Thailand was cancelled and I had to purchase additional flights as I am a Midwife and had to be in the country for a birth. Two months later still waiting for my claim. I am a gold
level Medibank health insurance customer but apparently the loyalty doesnt cross over to travel insurance. Really disappointed. Have sent follow emails going on two weeks now and havent heard anything.
Great Travel Insurance
My claim came about as my wife passed away prior to the planned cruise. The cruise line would only refund less than half of the total cost. I contacted Medibank Travel Insurance and found them very helpful by sending me the claim forms. I was able to complete the claim forms and provide the required documents. The claim was accepted and I was very happy with receiving the full amount of the claim less the $250 excess. I would have no hesitation in recommending Medibank Travel Insurance to friends etc. As I plan taking a holiday to Thailand, be assured I will be taking out your Travel Insurance.
Easy to claim, need lots of Evidence
Was easy to make a claim, asked for lots of supporting docs so make sure to read terms & conditions. The claim was resolved in a timely manner. Customer service could be better. However everything else was good.
Claim for domestic travel
We fully paid for a holiday beforehand but before we left i had an accident and seriously injured myself so was unable to go. My wife summited a claim for the total amount for the two of us because there there were no refunds applicable from the travel company. My injury was suffered just before we were due to leave. After receiving our claim Medibank asked us for some more detail and the person who contacted us from Medibank was friendly and helpful when we asked him some questions relating to the Medibank request for further information. The claim was handled promptly and we were delighted when advised that our claim was successful.
You have to have a go (at a leg break) to get a go (at insurance claims).
We have been a customer of this product every year for 4 years. We have had 2 claims; one for missed flights and one for a medical emergency. Both times we were refunded for our out of pocket expenses, methodically and systematically. It is a good value product for global travellers and Medibank
Our last claim was for my breaking a leg in Iceland. Just bad luck . A small slide down a glacial rubble embankment and 1 leg hit a rock and twisted it to a funny angle I've not seen before. . A quick drive (2 hours) down the road to a local village ...and the doctor splinted it and supplied arm crutches ($$$). A very swollen broken ankle needing surgery. I sat in the back of our 4WD for the next 4 days taking pain killers while the swelling went down and we completed the drive arround Iceland. Glorius , mystical country! How do we resolve this? Never had a break before and needed my travelling partners every assistance. The moment things come undone like this, start your own archive of doctors reports/ receipts/ names and locations. (Get emailed copies sent to you.) Keep track of your hotel cancellations or date changes. Most importantly, make contact with the claims deprtment of tyhe Travel Insurer. Give them your comms details that you may be using in your host country. Iceland is expensive for everything incluing phone and data.. So, After we got th the Reykjavik Main A&E hospital for assessment we were advised to get home asap otherwise an operation would result in me suffering post operative DVT problems with air travell. Reports were written by doctors and emailed to the insurers medical team. In 2 days we flew out of Rejkyavik howeward bound to OZ. The moment I landed I presented at A&E in Mater Hospital Brisbane. 2 days later I had surgery with more pins than a tailor could use. Medical/ Hospital expenses in OZ are not covered.. Thank you Medibank Travel Insurance for your care and cover.
Shocking experience. Pregnancy complications forced a cancellation however a letter provided by OB was not sufficient. They wanted a GP letter instead. Due to moving cities we didnt have a GP for longer than the required 12 months as they needed to verify this was not an ongoing medical issue. Sorry, what? A specialists letter isnt good enough? Joke. The entire cover is less than impressive and the experience with the claims team terrible.
Pre Existing Conditions
We have been loyal members for over 40 years and have just been refused insurance because back in 2007 my husband had open heart surgery. My question is, how long is a patient punished for an illness that happened nearly 13 years ago. We have been all over Europe, Asia & the Pacific with no problems at all and always had insurance which covered the heart. We have applied and has been declined for a cruise around Argentina. WHY?????????????
Dont bother cause they wont pay you a cent
I have been fighting with these crooks for almost a year now . I had over $2000 in cancellation fees due to my mother having a stroke . They refuse to pay . Do not use them they are over priced and useless
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Questions & Answers
I am considering changing to Medibank travel insurance and have a couple of existing medical issues. I have gone through the application process and have answered honestly and am happy with the addition cost. I have looked at some of the comments and wondered if there are issues when say being hospitalized overseas if you have declared pre existing condition's.
I have not been hospitalised overseas however I would expect Medibank travel insurance will cover your pre existing conditions. May I suggest you call Mredibank travel insurance and ask them the question, as they are most helpful, and can give you a positive answer.
Thanks for getting in touch. We'd love arrange for someone to look into this for you. I just sent you a private message.
Thanks for getting in touch with us today.
To get a quote on Travel Insurance, please follow the link here: https://travel.medibank.com.au/ .
If you have any further questions or enqiuries please don't hesitate to let us know.
I have a quote already. How to proceed it?
Thanks for getting in touch, please send us a private message with your quote details and we will help you with that. Alternatively, please don’t hesitate to contact our Travel Insurance team on 134 190 from 8 am to 8 pm Monday to Friday & Saturdays 9 am to 4 pm (AEDT) for assistance.
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