The Blue Space

I would like to thank both Brittany and Mili for their outstanding customer service. I am currently renovating my bathroom, so delivery timing is very important because my renovation team is waiting for several items before they can continue with the wall installation work. Brittany was incredibly helpful when I contacted The Blue Space… Read more ·  1

regarding order BS172667. She checked directly with the supplier, confirmed which items had already left Phoenix, explained the expected arrival time to the warehouse, and provided realistic delivery expectations. She also kindly added a note to have the order dispatched as soon as all items arrived. Throughout the conversation she was friendly, patient, and professional.

Mili was equally wonderful when assisting me with another order. She went above and beyond by contacting Phoenix and following up with the warehouse to obtain additional information for me. She kept me informed throughout the process and was incredibly warm, reassuring, and proactive.

Both Brittany and Mili made what could have been a stressful renovation experience much easier. Their communication was excellent, they genuinely cared about helping, and they provided a level of customer service that is becoming increasingly rare these days.

Thank you, Brittany and Mili, for your kindness, professionalism, and dedication. It has been an absolute pleasure dealing with both of you, and you are a credit to The Blue Space team.

Warm regards,

Sid :)

I bought 3 new toilets through The Blue Space. The prices were good, they had a tracking system on the day of the delivery as well as text messages with a window of delivery so I could plan my day around it which was great. Unfortunately the toilets I ordered were the wrong ones. Before confirming my purchase I sent a link to the toilets I was… Read more ·  1

going to buy to my plumber to make sure they were the right ones. He looked at the picture with the link but didn’t read the proper details ( the link was for a p trap toilet which was explicit in the link but the picture showed an s trap toilet). So upon opening the first box we had discovered the error.

I followed the the refund/ returns instructions on The Blue Space website and explained the situation. Ellie responded to let me know what to do and within a week they had returned to pick up the toilets and provide a refund even though they do nothing wrong.

It didn’t cost me anything to return the toilets so you can rest assured, if you patronize The Blue Space they can be trusted to do the right thing if you have a legitimate issue, which is great when ordering online with a company for the first time.

I will definitely use them again and thanks to Ellie for her help in organizing the return and refund

Pros- Broad product range, reasonable prices, excellent customer service Cons- be careful with the website - double check everything as there can be errors, and follow up to make sure delivery is on track. I had a bit of a troublesome order with a custom vanity, but Brittany in customer support single handedly got it all back on track I ordered… Read more ·  1

a custom vanity with a 4-week lead time. Fair enough, it takes time to make things custom. I didn't receive any updates, but when i checked their delivery tracker, it said my order was on track. After 5 weeks I followed up via email to see what was going on- my order hadn't been started because the manufacturer didn't know which size drawer handle I wanted and forgot to ask me. Brittany was able to put a rush on the order and had it ready and delivered in around 2 weeks, and then, when the manufacturer forgot to pack the above-counter-basin she arranged for it to be shipped.

There were a few errors on the website which caused further complications. I discovered that the spec sheet (with product dimensions) was linked to a different product by the same manufacturer, which meant the product was smaller than I expected, and the colour of the benchtop didn't quite match the swatch on the website. Again Brittany was able to organise a replacement benchtop to resolve the issue.

In summary, be careful on the website- make sure to double check, or follow up to confirm everything with the excellent customer support staff.

Melissa was very helpful from day 1 of contacting the team for help with samples and making decisions. Melissa was very knowledgeable and thorough in answering all of my many questions. There was support all the way through to checkout and post-purchase support, which included help from Ellie. I felt well looked after and confident with my purchase. Show reply

Have had awesome experiences with The Blue Space. Special thank you to Ellie from their support team for swiftly making changes to my order and Syl for their fantastic communication. Show reply

I needed 2 x 250 mm square tiles to carry out repairs to guest toilet, following a significant leak. Local tile dealers not interested in helping given small quantity needed. Luckily for me, found that Ellie at Blue Space recognised what what I needed and she went “ above and beyond” to help. I know where to turn next time. Thanks Ellie.  Show reply

Ordered vanities and Caroma fixtures end of February. Original delivery was meant to be around 10 April, and then I factored in a bit of for delay, then it was pushed to end of April/beg May when I followed up. Delays continued which then caused delays with my bathroom renovation and held up other Caroma items. Online team were polite, but the… Read more

delays and lack of reliable timeframes were frustrating. My local Tradelink matched the price and delivered far more efficiently.

I personally will not be ordering from Blue Space again.

Items orders 3rd March. This company could not tell me the depot my items were being stored after a failed delivery after they had said the courier could leave the items in a safe location as they had done previously. I have wasted days chasing this up and are at the mercy of a courier company to contact me to advise the location for pick up which… Read more

will take up to 24 hours and do not have any faith in. In the mean time I had to call the trades again to delay their start. I am sick of the well practiced I’m sorry when I call for an update from The Blue Space which leads into I wish I could help further but I cannot provide you with an answer. Never a suggestion to escalate. This is not good enough blue space.

Never again will I use The Blue Space. False advertising, fake delivery dates and incorrect items received was my experience. From the very beginning they were promising first order discounts and promotional bonus items that never eventuated. Delivery was advertised as 3-10 days and it took 4 weeks for the items to arrive only to be missing items… Read more

and containing items I never ordered. The tracking noted my order was not even received by the courier company until 11 days post my order. All up it took 5 weeks for my order of numerous small items to be completed which delayed trades I had lined up. When I tried to follow up my order after a couple of weeks, I was promised a quick response but heard nothing back until I contacted again. I would not use this middle man company even if the products were free.

I unfortunately received my sink with the drain board on the wrong side. Ellie in your office has been brilliant helping me out ordering the replacement and coordinating the return of the wrong sink, her customer support and delivering on her word are standout. Thanks for assisting and helping me out. Regards, Ian Show reply

I highly recommend The Blue Space. I had a recent order, in which one of the boxes failed to be delivered. Ellie from the support team was outstanding. She kept in touch with me regularly, and resolved the issue with a kind and courteous manner. Thanks Ellie, Allita and The Blue Space team. Show reply

No delivery to our regional town or regional city!! However Ellie went above and beyond to enable us to organise delivery from another source She is a true customer service professional Show reply

Been dealing with these guys, notably Aliti and Ellie via live chat, both were excellent but particularly Elloe who was very helpful over a much longer time frame, couldn’t fault her enthusiasm and engagement with our bathroom renovation project Show 3 replies

Brittany was responsive, pro active in trying to find alternative solutions, and was thinking the problem through (re whether Caroma Electronic Bidet seat would fit the Caroma Contura Wall Hung) - she didn’t shy away from putting in the extra effort - and she laughed at my lame jokes! Show reply

I’ve been very impressed with the service from The Blue Space. Our bathroom items arrived slightly earlier than expected, all in good condition. We did have an issue but Alice and Ellie sorted it out quickly and efficiently. I would highly recommend them. Show reply

24 May 2026 ... Large order very easy to place & at great EOFY prices! Website set up perfectly to locate & clearly identify desired items with photos, descriptions and brand-specific codes - even prompting for adjacent items possibly needed. eg. Would you like a brand&model-specific, brushed brass button, with your toilet? Very large range. … Read more ·  2

They had everything we needed. Automatic offer of discount on first order plus a range of useful items free, upon spending set amounts. Confirmation email automatically prompted we check on toilet inlet choice. Smart! 60 day return policy very helpful. Brittany (Support Team) was very prompt, professional and helpful - even putting a hold on the order for a few hours while we clarified a couple of issues. Thank you Blue Space! 5 June 2026 ... Large order arrived within days of placement! Only one item amiss. Blue Space very contactable. Brittany & Ellie have kindly & promptly resolved. Thank you again Blue Space!

Highly recommend The Blue Space for their prices and service. I ordered a number of things including a vanity. I forgot to order a plug and space and called their customer service line (which is open until midnight!) because I wasn't sure which size to order. The lady was super helpful, asked me what finish I was after and said not to worry they… Read more ·  1

could add it to the order so everything came at once. She sent a referral to an expert to make sure it was the right size. Brittany emailed me first thing the following morning saying she had updated the order with the recommended plug and waste and sent a link to pay. The whole team couldn't be more lovely and the service was flawless.

As a first time customer I must say I am very impressed with the support team, especially Brittany. Within minutes of placing my order I was recognised as a new customer and was emailed to check I had ordered the correct orientation of my purchase complete with diagrams and a short video. I had ordered the wrong one however this was recified… Read more ·  1

swiftly and an email sent with details of the new order. Well done and I will be spreading the word as this level of service is very rare today.

Great company, very responsive to order queries. Have used these guys for a few items, they are very competitively priced and good delivery timeframe. For one of my last orders, call out to Ellie who was super helpful with a request around a split delivery. Highly recommend. Show reply

Ellie was fantastic. We had a small glitch with delivery (which happens from time to time) and Ellie got involved and moved heaven and earth to get it back on track. Thank you Ellie. You were fantastic. Show reply

Outstanding customer service! Really appreciate the responsiveness of the team. Thanks Melissa, Delai and Ellie! You guys are the best. Show reply

My second time dealing with The Blue space and I have to say they are exceptional. Not only are the products high quality and price matched the customer service is the best ive experienced. Ellie, a customer service specialist has been amazing helping me stick to my budget. They ship quickly and always respond promptly even after hours and will go above and beyond to resolve any issues. Very happy to continue dealing with this company. Show reply

Ellie was fantastic in assisting with our order, preferred payment methods and any other questions I had. She was friendly, quick and knowledgeable. It was a pleasure to be assisted by her. Show reply