MBCM Strata Specialists

Terrible experience. My parents received a cease and desist letter from the owner's corporation alleging that they are using their property for unauthorised short-stay accommodation. This claim is false and completely unsubstantiated, as the letter failed to provide a basis for how they formed this belief. We also note several inaccuracies in the letter, including the misspelling of my parents' surname.

I'm an owner. In the last 16 months I have had the unfortunate experience of dealing with a body corporate manager named [Name Removed] from MBCM. During this time I have been discriminated against because of my disabilities. The first time this happened was when I lost a huge portion of mobility and requested a way to safely enter and exit my… Read more

home (I'm a full time wheelchair user). My need for this was dismissed and I was told that I could use one of the driveways that most of the residents choose to speed dangerously up and down. After I pointed this out, I was told that I would have to wait for the next committee meeting, which was more than a month away. This meant that I couldn't leave my home nor could I escape if there was fire during that time. At one point I offered up a couple of different entry options, but was told that it would be too expensive to either complete the repairs required or install a safe option. At one point she suggested that installing random mirrors would surfice. I was forced to wait another month until I was finally offered a way out of the building, but not a way in. A week later I recieved the details required to use my only exit. It has been almost 8 months. I still can't independently enter my home, nor can I take my assistance dog for a daily walk; as a direct result I have noticed that my mental health has declined. This is further compounded by the elevators often not being in working order, especially if it's windy outside. The one I have to use has such serious problems that it was literally causing my floor and that of the other residents to literally shake, and often fails to even work. When I brought this up with [Name Removed], I was told that they were still obtaining quotes for repairs and that the company they were dealing with had refused to provide one. Strangely it had been a long time since they had requested it, which begs to question if there ever really was company to begin with. 16 months later, the extremely unreliable elevators have still not been repaired due to it being "too expenstive", and myself and numerous other residents with mobility differences still haven't been provided with a safe way to enter or exit our homes. This is despite the fact that there was a surplus of "$50,000" in the mantaince fund that is now being spent on "legal fees". It seems, legal fees are more important and valuable than the people who live here. [Name Removed] and the committee members continue to be dishonest, and have failed to inform all existing owners of the water ingress issues that have been known for 10+ years until very recently. They also continue to fail to address serious OH&S hazards when identified. More recently, after I had used the notice boards appropriately I was discriminated against because I refused to provide gory details of a burglary that had gone wrong, largely because of mistaken identity, at my previous address. Alarmingly, [Name Removed] felt it was appropriate to ask for the details of what happened during that burglary despite the fact I had made her aware of a S.A occuring during the incident. She also seemed to think that she was entitled to know those details and she repeatedly told me that she intended to share it with the committee. I was also made to feel like it was my fault that the three burglars are subject to IVO's and continue to stalk me. Due to the above issues, I have formed the opinion that either [Name Removed] has never been to the building or she really couldn't care less and is more preoccupied with lining her pockets with money, than actually doing her job. It is outrageous that she continues to willfully discrimiate against people with disabilities, and seems to lack insight into her own behaviour. Rather than address her behaviour through professional development courses, she prefers to refer to me as junkie, despite there being absolutely zero evidence to substantiate her immature and pathetic attempts at smearing my reputation and good name. We live in the year 2025, not 1950, it is not acceptable nor legal to discriminate against people with disabilities.

Honest and Professional – We have found MBCM of Black Rock to be most helpful, professional and thorough in every respect! Many times they go above and beyond to achieve those goals in co-operation with the Owners they represent! We would offer our highest recomendation based on a long business association with them! Thank you.

Honest and Committed – I would like to recognise the commitment of MBCM Black Rock in the management of the body corporate that we have just left. They were generous with their time and advice and I would recommend them.

Proactive, Professional and Courteous – We engaged Jenny at MBCM Camberwell to manage our "tired" block of six villa units in Balwyn North about a year and a half ago. In that time we have engaged new gardeners, addressed major issues with cracked drives, blocked storm water pipes, carried out major roof repairs and replaced gutters and down pipes. Jenny and her team return calls and… Read more

emails promptly, acting on issues very quickly ie inspections and quotes by trades people. I would not hesitate to recommend MBCM Camberwell to manage the owners corporation of your strata property in Balwyn, Balwyn North, Camberwell, Canterbury, Glen Iris, Ashwood, Deepdene, Stradbroke Park, Greythorn, Hartwell, Bennetswood, Tooronga and Ashburton.

I have had continuous complaints about this OC. Just recently I wished for an issue to be dealt with and it took a week to reply to me and the issue is not resolved after a month. They give a lack lustre response and you feel as if you are not taken seriously. I feel so let down by this owners corporation.

MBCM Brighton. Seriously poor service. Did the absolute minimum management possible. Arrogant, lazy, condescending, defensive. [Name Removed] and [Name Removed] would tag team the bad service.

We deal with the Healesville office and they are incompetent if not negligent. 2 years ago, we requested permission from [Name Removed] the manager (Franchisee) to plant trees on what would be our nature strip. We heard nothing for 2 months and finally received a directive that nature strips on the common ground are to be maintained by the… Read more

property they front. We saved up and put our trees in to be told that we cannot plant them because we do not have permission. [Name Removed] Of MBCM Healesville never bothered to respond to our request for permission, and his directive that we maintain the nature strip was not considered permission. We have now been ordered by [Name Removed] to remove the trees. We are considering suing [Name Removed], MBCM Healesville and the MBCM group for negligence. We will be working to convince our Association to Dump [Name Removed] and find someone who is competent.

They get one star as it is the lowest score.

Worst than Select so that’s saying something. Passive aggressive responses joined with an OC committee omg that we’re paying still for legal fees 10 years ago. Not in the AGM minutes or section 32. I felt then like I feel now! Duped! ! Nightmare and with little result on water ingress claim. Flooding thru balcony sliding doors daily in winter,… Read more

ruined my new flooring. Just terrible. No recourse no assistance no support until I got in contact with the BC insurance company. They came and saw what was happening. I had email trail for 2 years, pics of damages, videos of flooding wayer. Nelson Alexander Real Eatate don’t ever trust them, they knew all the defects.

That on top of dodgy building, slow malfunctioning lifts, OC who put security cctv fake cameras up lol a joke. Old grumpy men on OC don’t want to spend the money. We pay a maintenance fee in advance for the next 15 year plan while the place runs down. Security cctv in the bin locker lol! It’s true.

Do not buy into a shonky building complex your life and mental health will be ruined.

If I could rate 0 I would. If this company especially MBCM Dandenong is considered for your strata, all I can say is RUN. I’m still waiting for concerns to be addressed from months ago. They don’t bother to follow up, listen or reply. They take our moneys without an issue yet they expect the most ridiculous expectations of us. They have appointed… Read more

in our block one of the most controlling people who don’t care about the other residents and instead we are left to feel controlled, monitored, taken advantage of, ignored and threatened. They should be rightfully ashamed of themselves and the way they conduct themself. They should be ashamed at the way they manage their company and some residents are in talks to replace them as a strata company. (For anyone reading this you have every right to change companies if you find enough in favour)!

Negligent BC Manager – Appalling property management company. I have complained to their Niddrie Branch several times over two incidences about hard rubbish dumped on a property they manage which encroaches on to public roads / lanes. No response and no action from them and they tried to pass it off to council to resolve. I have elevated via other channels now. Their… Read more

lack of action could result in liabilities and damages to owners and or residents. Don’t not use this manager. I have experienced many bc managers as a landlord and they are the worst I have seen.

Blatantly greedy manager – Manager simply cannot do what he says he will do from not providing multiple quotes to not sending documentation on insurance policies. I believe it is a conflict of interest for the manager to force our complex to change insurers to one that pays him commission and he only provides quote for companies he works with, dispite claiming he will… Read more

prvide us woth multiple quotes. Lack of transparency, looking to opt out with other owners in the next metting.

MBCM Tullamarine are highly unprofessional – We have found MBCM Tullamarine to be highly unprofessional, inefficient and dismissive of life threatening safety issues we have raised with them. The issues have been brushed aside with no opportunity to discuss or reach an amicable solution. We are now pursuing legal action to find a resolution.

Unprofessional Organisation – Its a shame i can't give 0 star, because one feels quite generous considering the experiences we have had under MBCM STRATA Bayswater & Ringwood. Poorly organised, only communication is when there is yet another problem they havent managed. Has been a terrible experience for both Owner and Residents. If want to throw away money please go ahead and use them.

Cowboys! that don't have any Qualifications – Cowboys! that don't have any Qualifications. They want you to pay for no services provided. Go and earn a real job, in which you earn a dollar within an integrity manner and not ripping off honest tax payers.

Bully's, Unresponsive and incompetent - ST Kilda Office – We have been constantly bullied by these people and ignored. Our building has a little owners club that has lived there for 20 odd years and as new owners we are left out of all meetings and told the had "forgotten" our email. We have major repairs issues needed on our side of the roof and this also gets constantly ignored, saying they have no… Read more

money, but we were told by the agent that there is plenty in the till! Every time we reach out the email gets ignored or the subject is changed in the response. The whole property needs work especially in common and parking areas and old residents have taken it upon themselves to hoard rubbish in common areas, take up visitor parking as there own and started private veggie patches that are locked away with a key. All gets ignored. Absolutely appalling management, we are seeking a legal team and ombudsman to intervene. Stay away from them.

Absolute rip off merchants – Have recently moved into a new townhouse block that sadly has these thieves as the managers. My old townhouse fees were $903 per year, and we had lots of maintenance on our block. My fees with MBCM at my new townhouse are $2250 per year and we have ZERO MAINTENANCE being done as part of these costs! The admin feea are beyond a joke. Our block has put MBCM on notice and can not wait until our contract is up!

Ella was most helpful ! – Recently I tried to connect power at my investment property. The power company was demanding with unrealistic requests… but Ella on the other hand talked me through the procedure, shared advise from trades and followed up as promised. Thank you Ella from MBCM Ascot Vale for your professionalism and support. Suzie

Professional service – We have found Jackie and the team at MBCM Sunbury to be a professional, and friendly organisation. Delivering on commitments, easy to contact and reliable. Highly recommended body corporate managers

Knowlegeable and attentive management – The current manager Ella from MBCM for 181 Geelong Rd, Seddon has known the Owners Corp. Laws, acts well in her role and has kept track of her previous actions. It is a pleasure to interact with her.

The team that is on your side – We are a small apartment complex, we have found MBCM, and in particular Robyn and the team, to be extremely helpful and guiding, whilst we have been learning the skills required to live and manage apartment living, as all owners have come from private residential homes. They have access to extremely competent and helpful trades people and have a… Read more

competent after hours emergency team to back them with all decisions, this gives us peace of mind. They also have access to competent professional legal and engineering teams when required. I would have no hesitation in recommending MBCM and the entire team to anyone who is contemplating, building, owning or operating an apartment complex

Great Service – Hi everyone. This company is highly recommend by me for so many reasons. Great service. Couldn’t be happier. Customer care offered is above and beyond expectations. So happy to provide this recommendation.

Great Service – These guys strive always to do a great job. The Hawthorn office I highly recommend for any of your needs. They always go above and beyond to get the job done. ✅

Great Service and Professionalism – I have numerous investment properties and the ones that are managed by MBCM give me assurance to relax. Of course there are challenges in all asset management, the team at MBCM is always there to support and provide solutions.

Professional team – Great team with a strong customer focus. From experience always responsive and ready to listen. Happy to personally recommend their services to property owners and tenants alike. keep up the good work

Great service – Jodie and her team have managed our property for a few years now but recently we have had some major works to do and they have handled them so professionally, we couldn't be happier as a group.