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MBCM Strata Specialists

MBCM Strata Specialists

2.2 from 35 reviews · View Statistics

Reviews

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Jack C

Jack CGreater Melbourne (Outer), VIC

Great service from the Sunbury team

published

Transferred to these guys from another strata company and very happy with service and explaining How things work. Great communication and efficient at replying to emails. So good to see our property getting repairs fixed and budgeted for!

Incentivised ReviewNo
1 comment
MBCM Strata Specialists
Stephen D.MBCM Strata Specialists

Hi Jack,
Thank you for your feedback! We're so happy to hear its been a great transition for you.
- MBCM

Kate Y.

Kate Y.Greater Melbourne (Metropolitan), VIC

Not a good service

published

Same happens here. Never know where the money goes! Since the body corporate fee has increased 20% within two years time but didn't see any detailed list for the reason of fees increasing. Required at last years meeting for change the gardener who was not doing a good job and required to change the light on the pathway as its never turned off. Seems it's not urgent matter to them.

Incentivised ReviewNo
1 comment
MBCM Strata Specialists
Stephen D.MBCM Strata Specialists

Hi Kate, we'd like to discuss this matter directly. Please contact our head office on 9560 0770 so we can obtain further details.

Roman Kaminski

Roman KaminskiNortheast, VIC

MBCM BILLING CODE FOR THEM ONLY!

published

MBCM's Strata Management Billing notices to Unit owners, as a owner I have no idea to where our payments are going towards or want for. I have asked MBCM for a more understanding billing notices, and not a coded billing notice that only MBCM can understand. As one may have some billing questions at MBCM, to were and what Unit owners money is going towards. Especial when something(s) were not on records from AGM. Attachment images are Lots 4 and 6, only arrears are clearly stated !

P.S. MBCM's Richard Reid said he is going to sue me because of my first posting against MBCM not being favorable in their representation for Unit owner, that was nearly about 8 months ago now.

Incentivised ReviewNo
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shredder2

shredder2Greater Melbourne (Inner), VIC

  • 17 reviews
  • 6 likes

Poor.

published
Incentivised ReviewNo
1 comment
MBCM Strata Specialists
Stephen D.MBCM Strata Specialists

Thank you for the feedback, we would like to discuss this further with you as we take all reviews seriously. Please contact our office on 9560 0770. And, just to clarify, our franchisee fee is not as high as you've indicated in your post.

JED

JEDGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

No value in service or reliability

published
Incentivised ReviewNo
5 comments
MBCM Strata Specialists
Stephen D.MBCM Strata Specialists

Hi Jed, we take these reviews extremely seriously. Can you please contact our head office on 9560 0770 so we can discuss this further with you.

JED
JED

I've already invested much of my time discussing these issues with your GM. I say bring on the AGM next week.

MBCM Strata Specialists
Stephen D.MBCM Strata Specialists

We completely understand, however we would like the opportunity to investigate this further. We would appreciate you contacting our head office so we can get further information that will allow us to do this.

Bren

BrenGreater Melbourne (Outer), VIC

  • 3 reviews
  • 3 likes

Don’t use these guys!!

published

Terrible. Company only seemed to listen to and act for one of the tenants. Holly seemed scared to upset her and would never act on any complaints unless this lady made them. Holly also issued notices that I had dirty gutters (photos showed they were clean) and issued a notice to fix a window border (6 weeks after I fixed it!!). Just after your money and don’t care about representing all tenants equally.

Incentivised ReviewNo
1 comment
MBCM Strata Specialists
Stephen D.MBCM Strata Specialists

Hi Bren, We take all reviews seriously and would like to find out more about your mentioned complaints. Please contact our office on 03 9560 0770 so we can investigate on your behalf.

Alasdair36

Alasdair36South West, WA

  • 9 reviews
  • 6 likes

Incompetent and do not follow up issues

published

I am trying to sort out a building insurance issue, which involves MBCM. They do not return phonecalls, they do not read emails and they don't seem to understand what is required of them. They do not seem to have the professional skills required to manage a small business. The franchaise system seems to have fundamental weaknesses.

Incentivised ReviewNo
2 comments
MBCM Strata Specialists
Stephen D.MBCM Strata Specialists

Hi Alasdair, we take all complaints seriously so could you please contact our office to discuss this matter in further detail? Our contact number is 03 9560 0770.

Alasdair36
Alasdair36
Workinmumma

WorkinmummaGreater Melbourne (Inner), VIC

  • 3 reviews
  • 5 likes

Made our lives so much easier

published

I can't thank the team at MBCM enough. The old management company ran our units into the ground, but they have really turned it around and have been able to make the meetings run smoothly and accounts start making sense again. Thank you team!

Incentivised ReviewNo
1 comment
MBCM Strata Specialists
Stephen D.MBCM Strata Specialists

Thank you for taking the time to come and let us know - we're so glad to hear our Franchisees are doing such a great job!

Sick of ringing to compl

Sick of ringing to complGreater Melbourne (Metropolitan), VIC

  • 6 reviews
  • 4 likes

Wish I had read these reviews before we hired them

published

I wish I had read all the reviews before hiring them, as I can see that there is many issues. I am sure there is much better body corps out there.

Incentivised ReviewNo
1 comment
MBCM Strata Specialists
Stephen D.MBCM Strata Specialists

We take all reviews seriously, and would like to discuss your experience. Please contact our office so we can discuss this further on (03) 9560 0770.

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Steve

SteveGreater Melbourne (Outer), VIC

Excellent Body Corporate Management

published

We found MBCM management services to be professional, competent and reliable and have no hesitation in recommending them to everyone in need of a good Body Corporate Manager at a very fair price.

Incentivised ReviewNo
1 comment
MBCM Strata Specialists
Stephen D.MBCM Strata Specialists

Hi Steve - thanks for the feedback- we're glad you've had a such a positive experience!

Zynal K.

Zynal K.Greater Melbourne (Metropolitan), VIC

Regarding MBCM Essendon

published

I'm a tenant in a building they manage. Their staff lacks the skills required to carry out the most basic of tasks competently. After posting a negative review on google, one of their staff contacted me on linkedin to try and take it down. They then tried to get my personal details from my landlord, who refused.

Incentivised ReviewNo
1 comment
MBCM Strata Specialists
Stephen D.MBCM Strata Specialists

Hi Zynal, we take all complaints extremely seriously, so please contact Head Office to discuss further on 03 9560 0770.

Jag

JagGreater Melbourne (Outer), VIC

  • 3 reviews

Mbcm ringwood, rude, incompetent staff

published

Used to be okay until about 2018, now they seem unable to even organise a simple maintenance job, took 6 months with very poor excuses for doing nothing, seems we are paying for incompetence plus rudeness!! Each year the fees continue to rise with the service getting worse.

Incentivised ReviewNo
1 comment
MBCM Strata Specialists
Stephen D.MBCM Strata Specialists

Hi Jag, we take all complaints extremely seriously, so please contact Head Office to discuss further on 03 9560 0770.

Linda

LindaGreater Melbourne (Metropolitan), VIC

MBCM malvern

published

I am an interested propety buyer with this company looking after the appartment block. I have rung several times and I dont get a friendly vibe. She says she is happy to answer my questions but then i get a touch of attitude in the answers and also gives be barriers instead of answers. I am new into the market and I find this company a bit secretive and dont want to devulge any information. So my feeling is UNSURE

Incentivised ReviewNo
2 comments
MBCM Strata Specialists
Stephen D.MBCM Strata Specialists
Linda
Linda

That's what I thought. However she didn't say that at the time, she kept blocking my questions. If she can't legally tell me, then she should communicate that!!!

Rich R

Rich RGreater Melbourne (Inner), VIC

  • 3 reviews
  • 6 likes

Consistently good

published

I deal with three of their offices - Essendon, Box Hill and Hawthorn. They are responsive and efficient. Pricing is also very good. We were with a slightly cheaper company in one property but their service was poor so we changed it to MBCM based on our experience with them.

Incentivised ReviewNo
1 comment
MBCM Strata Specialists
Stephen D.MBCM Strata Specialists

Hi Rich R, glad to hear you've been experiencing great service with many of our offices! Thank you for taking the time to leave the positive review.

Rude and incompetent in Rosebud

published

The staff are Rude and condescending. They illegally arranged work on my private property, (it was not common property) without obtaining quotes or my permission after an insurance claim was rejected. They claim it’s “best practice”. They chose a subpar insurance policy, and are to lazy to look into concerns regarding it, as I didn’t tell them what page I copied and pasted the text from.... it’s a 5 page document and we were talking about pipes, but they are not smart enough to look under the “pipe” section (it’s only 3 paragraphs long) and match the text. Use ANY other company if you can.

Incentivised ReviewNo
1 comment
MBCM Strata Specialists
Stephen D.MBCM Strata Specialists

Hi There, we take all complaints extremely seriously, so please contact Head Office to discuss further on 03 9560 0770.

Strata & Property Management Services

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Adam H.

Adam H.Greater Melbourne (Metropolitan), VIC

Preston Branch is rude, no idea about local laws

published

Extremely rude, and poor management of properties. Your residents are destroying Coburg by dumping rubbish that eventually ends up and down the street and putting wrong rubbish in their bins. Respect the community and educate your residents!!!

Incentivised ReviewNo
Maggie

MaggieMelbourne

  • 2 reviews

Shame on you MBCM!!

published
Incentivised ReviewNo
1 comment
MBCM Strata Specialists
Stephen D.MBCM Strata Specialists

Hi Maggie, we take all complaints extremely seriously, so please contact Head Office to discuss further on 03 9560 0770.

Mikey14

Mikey14Greater Melbourne (Inner), VIC

  • 4 reviews
  • 2 likes

MBCM Sth Yarra

published

We switched to them last year. I have found them to be very proficienct, responsive to any emails, and friendly. Very satisfied with the switch and would honestly recommend them to anyone.

Incentivised ReviewNo
1 comment
MBCM Strata Specialists
Stephen D.MBCM Strata Specialists

Hi Mikey, we're glad you're happy with Jason and MBCM South Yarra Team!

Rach

RachGreater Melbourne (Outer), VIC

Ignorance + inefficient MBCM RINGWOOD

published
Incentivised ReviewNo
Marg

MargGreater Melbourne (Outer), VIC

  • 2 reviews

Good managers

published

Whenever I raise a concern or ask a question, it is usually responded to promptly.
All staff are very friendly and helpful.
It must be a hard task to keep everyone happy.

Incentivised ReviewNo
1 comment
MBCM Strata Specialists
Stephen D.MBCM Strata Specialists

Hi Marg, we appreciate you taking the time to leave a review. Thank you!

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Questions & Answers

Kathy

Kathyasked

If there are three units on a lot. And a front fence is requested by a lot owner which could be deemed dangerous when exiting property and two lot owners vote in favour of it. Can the unit owner who voted against it, take MBCM to VCAT to have the decision overturned?

1 answer
MBCM Strata Specialists
Stephen D.MBCM Strata Specialists

Hi Kathy, thank you for the question. Its not as simple as yes or no, so please contact Head Office on 9560 0770 directly so we can discuss the situation with you.

mallymuff

mallymuffasked

Some reviewers don't mention the area they dealt with, this would be helpful.

1 answer
MBCM Strata Specialists
Stephen D.MBCM Strata Specialists

We agree! This would help us to be able to respond to the feedback quickly also.

Rach

Rachasked

Where can I make complaint about my owner corporate company? Can any legal institution or Government Department supervise MBCM?

5 answers
Mithra
Mithra

You should try VCAT
Victorian Civil and Administrative Tribunal

Rich R
Rich R

That’s a stupid question

MBCM Strata Specialists
Stephen D.MBCM Strata Specialists

Hi Rach, the first stage would be to try and speak to your Franchise. However if that fails, please contact MBCM Head Office on 9560 0770. We take complaints very seriously, and would hope to be able to assist you thoroughly. If not, the next stage would be to contact VCAT, but we would hope to assist to not get to that level.

Get an answer from our members and MBCM Strata Specialists representatives

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