Expensive & time wasting
Guys were to arrive in between 7am and 8am, first guy arrived at 8am, had a look at items to be transported ( 2bedroom apartment ) told me 4 hours maximum . The truck and second guy arrived at 8.30am ….. I found between the two guys one was slower than the other , wasting time by taking single items to the truck . I received a phone call from office asking how my move was going , I told the person it was to slow and I had another truck arriving the same day and didn’t want these trucks at the property at the same time . Guy said he would speak ...with removelists.. ( don’t think this happened ) 6 hours later and a total of $1100 ….. I was not happy . I have moved in the past and never cost me this much money and time and I’ve had more items in the past . ( no washing machine or dryer or bed frames this time around ) I will never recommend this company , my communication with the office was very poor too. Word of mouth is everything .
I had the absolute worst experience with that company in Jun 2020
We were moving from different Sydney suburbs: North Ryde to CBD. It was aone bedroom apartment, so you'd hope things will go smoothly. But the very first thing - movers arrived 2 hours earlier and none of our lift bookings were available, so we had to scramble to sort it out asap. Then it got worse.
1. the movers broke our washing machine and attempted (successfully) to hide it by plugging it in, so that we don’t have to touch it and won’t discover it is broken. I was surprised they plugged it in for free… until I found out that if I actually...touch it, the front panel falls down… 2. (this is super minor, but) After the move was done the movers spent 30 minutes just drinking water that we offered and using our toilet. Which is fine. But they charged us for another hour because of that. If we weren’t kind and kicked them out instead of offering water and facilities - we would have saved ourselves over 100$. 3. (the worst part) we took the insurance for the move, so obviously we called them as soon as we found out the washing machine was broken. Not only the insurance was completely useless - they calculated how much they owe us based on the price of buying the exact same model of the exact same year of making (which was not even available). The price they came up with was below the excess. But also their customer service has hinted several times VERY TRANSPARENTLY that they often have to deal with customers that initially try to claim something is broken during the move, only to pull out after they are told the claim will be investigated. And that in their opinion is because things were broken long before the move and the people sought to profit from blaming the company. I was outraged by their attitude more than anything. Needless to say they did not apologise even once. They are not a cheap company, but we though that by picking a higher price range and taking their insurance we are buying peace of mind. As if!
Best Removalists in town!!
Finding Men That Move was the best discovery we’ve had in the moving process. We’ve used this company 4 or 5 times now as they are professional, efficient, timely and caring which is so helpful during the stressful time of moving. They offer a great range of services and boxes with your move. We will definitely be using Men That Move for future relocations. Thanks guys!
This is the sixth move with MenthatMove by our family members, including the recent one (on 5 July, 2021) which is the first for my wife and I. From the ease of receiving a quote; responsiveness to our follow-up enquiries; confirmation of arrangements; and the results on the day, they offered exceptional service.
The move from our apartment in a regional city with items delivered to two destinations, in Sydney and and country NSW, went smoothly and to time. The staff arrived punctually, were courteous, polite, obliging, efficient, profession...
Wouldn't use again
Very slow in loading truck, I've moved a lot and used different movers and these guys too a long time.
Scratched and dented walls, at my new place. Main guy came back to plaster and was supposed to come back to paint but never did.
Damaged an antique sideboard (assume sideboard went into the wall - this came from a deceased grandparent so very upset to see it handled without care).
Moving again and will not be using them because of our last experience.
The best removalist in Sydney
It's my second time to use their service. They were very efficient. They came on time. Very effectively moved my 4 bedrooms house. They loved their jobs. You can tell they were enjoying their work. That's fantastic. Even though they had to walk up and down a steep driveway, they didn't make any noise but showed smile on their face.
They provided plastic boxes. That's another reason we picked them. It helped a lot in packing and unpacking.
I strongly recommend Men That Move.
Really good job
This is the second time I've used Men That Move and I was as pleased this time as the previous time. Communication with their office was quick, efficient and hassle free. Everything is made simple. No lengthy quote process, no hidden costs, the overall cost was WAY more reasonable than other companies. Bogdan and Sean did the move for me and were great - arrived on time, communicated their ETA, were very friendly and polite and careful with everything. Not a single broken or damaged item. I would 100% recommend this company and will be using them myself again next time.
Best removalist in Sydney!
We moved from a 4 bedroom semi to a 2 bedroom apartment ! The boys were extremely helpful and Even stored all our stuff neatly! Was a 6 hour move and they did it with a breeze!
Such incredible service
3rd time using Men that move & always been a great service. Our latest move was 5bed house within the same suburb. The team were very organised, efficient & ran on time.
Took the stress out of moving
Moved from 1 bedroom unit, to a house approx 15km away. I purchased their smallest (25m3) truck deal, as recommended by their website.
I did some research on removalist companies, and it boiled down to choosing one that was accredited by AFRA. I had one in mind, as I'd used them many years ago - but remember feeling soured when I realised the crew doing my move, were doubling up on jobs (it was in a big complex, and there were always people moving in our out, on any given day). Anyway it was long time ago, the move back then had no other is...sues, and maybe things had changed - and they were accredited. When I checked online reviews, it was a mixed bag: it was difficult to discern real reviews from fake; or if they were all real, then it felt like I was taking a gamble. Now, the big complex I was in had a social media group, I decided to search through the posts, and was surprised at the many complaints, even for removalists that were accredited. On the flip side, there was a number of call-outs for this company - it was the closest thing I had to a referral, as the group members were moderated for the complex. That's when I made the online booking, approx a week out from my planned date for moving out. Getting the complimentary green boxes, was a little bit confusing, as the online booking form only showed availability for delivery, AFTER my planned moving-out day. A quick call sorted it out (sounds like this issue happens a lot, they said in cases like mine they override the delivery date - so that I receive them earlier). Soon enough, I was given an updated delivery window in 2 days time, and we got courtesy call on the day, and received the boxes promptly, which gave us ~5days to pack. Come moving day - I received a call with a more specific ETA (than the 6? hour window they initially provide). They arrived promptly as per their ETA. The 2 guys that got designated our moving job, were polite and easy to talk with. They showed professionalism, when they told me they couldn't take X, Y, Z as they were not in secure packaging, and may get damaged during the move. (Note that the 20 green boxes wasn't enough in our case - I suppose it depends how much you put in them, we didn't fill any of them to the brim, as we didn't want to be dealing with too heavy boxes when unpacking). So we had about 5 large brown cardboard boxes we borrowed from family, for the bigger pans etc. and loaded in our own car. In the new house, they were quick to unload the green boxes, and obliged to move the big furniture where we wanted them. They finished the whole job in reasonable time.. just under 4.5hrs.. considering that it was a rainy day.
Can’t thank Men that Move enough for their outstanding service with our move. Bogdan and his team arrived on time,worked so fast,were so efficient and nothing was an issue.Highly recommend!
Second move with these guys!
One bed apartment, timing perfect , great company to deal with from start to finish, very professional and plenty of communication which is important when you’re stressing out ! Will use again in the future!
Excellent service once again, from a repeat customer
I used Men that Move for the second time for a local move, and have recommended them to friends who have used them, so was not surprised to have excellent service once again. At first with this move, I was a little concerned because they sent a subcontractor, Johnny, instead of one of their usual teams. However, they obviously select their subcontractors carefully as they met all the standards Men that Move come to represent - on time, hard working, careful, and efficient. In my case they had to move everything down three flights of stairs b...y hand and had no complaints - they just got on with it (and we had a lot of stuff). The truck was packed very carefully and nothing was damaged. They even had no issues taking a big flat screen TV and other fragile items. I will definitely use them again.
Fantastic in every respect
Best moving experience we’ve ever had. We moved from a heavily furnished three bedroom townhouse and the guys managed to get everything expertly into the truck when I thought there was no way it would all fit. We received a text message when they were 15mins away and the job took exactly 5 hours, which was the lower end of what we expected. The eco boxes provided for the move are a brilliant idea and meant so much less waste to dispose of when unpacking. Would 100% use this company next time we have to move.
Wouldn’t go anywhere else!
James and the guys who booked my movers where friendly, helpful and made sure to accomodate my requirements. The movers on both ends were awesome and took great care with our pieces and we’re not at all troubles to make sure I was happy with placements of all pieces, rearranging as I needed. I couldn’t be happier with the service, the price and the overall experience. Wouldn’t go anywhere else for my moving needs!
Questions & Answers
Looking for a reliable removalist in Perth WA with an XL truck. Any suggestions greatly appreciated
I need to move house on the weekend of the 29th February from Sydney to East Gosford. The destination address has limited access private steep driveway with low wires 3.6m. I have a small fleet of tip trucks and drivers. I was thinking we would need a large truck and a smaller pantech with a tailgate lifter for my 450kg safe as well as being able to run smaller loads up to the house from the larger truck. I could supplement the smaller pantech with my smaller tippers also to run loads up the driveway. I could also hire the smaller pantech if you guys dont have one. There is a large carpark next to playing fields just down the road we could use for the transition. Give me a call to discuss Regards, Jamie Ross 0421338148
Wanting a quote pls to move 4kms. Muscles & transport needed.
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