Menulog

Ordered food from menulog. I noticed on the map that they were going to the wrong address, so I text the driver to let him know. The driver didn't check the text until after he left the address. I went to the address and spoke to the resident, who informed me that he told the driver it was the incorrect address. So the driver ended up with the… Read more

food, because I contacted the shop it was purchased from and they didn't receive the food back. So my family ended up with no food and 87 dollars out of pocket.

Irresponsible No delivery food service – No star, No food delivered, No customer service, No responsibility taken by Menulog for food not deliverd to cusomer. Show details

they happy to deliver cold food – I ordered from Guzman & gomez's, they usually prepare the order in 10 minutes. the time between I put the order and it had been picked up is 40 minutes. so it waited there "ready" almost half an hour. I specifically wrote that if its gonna delivered cold, cancel the order. but they didnt. they delivered the cold items, I throw the main dishes and… Read more

chips in to garbage chute. I took a video and photo. sent to menulog, they gave $30 menulog credit for $76 I paid. u cant even chat or call. only emails. what a poor customer service and horrible experince!

Absolutely Discussed – My food was left out on the footpath even though I left instructions to ring when my paid order has arrived and the state of my order was discussing

Menulog is like a SHART even WITH evidence, they’ll just STEAL YOUR MONEY… BE BETTER INSTEAD OF GOING AGAINST THE AUSTRALIAN CONSUMER LAWS… Because a fault by the driver or the restaurant, EVEN WITH EVIDENCE, means the consumer should lose their MEAL & MONEY! At least SOME of the restaurants (Noodlebox) still CARE ABOUT THE CUSTOMERS/CONSUMERS! Show details

If I could leave a zero I would. My food arrived almost an hour late, smelling like cigarettes with a half spilt drink and I was promised a credit AFTER I closed my account. The credit was never applied and I never received the refund. Dealing with their incompetent and deceitful staff is more stress than I will ever put myself through in the future. Please do yourself a favor and use DoorDash. Show details

Subject: Unacceptable Delay and Lack of Communication – Order Cancellation Without Notice Dear Menulog, I’m writing to express my disappointment regarding a recent order that was left unresolved for nearly two hours — with no email, no update, and no proactive cancellation notice. After waiting unnecessarily, I had to initiate contact myself,… Read more

only to be told by Parakala.V that the order was cancelled due to a system failure. no explanation, and no effort to assist — just a casual dismissal as if a two-hour delay is acceptable.

This is not the level of service I expect. If your system fails, your team should notify customers immediately and offer alternatives — not leave them in the dark until they chase you down.

Please review this incident and advise how you intend to prevent similar failures in the future. I’d appreciate a formal response and acknowledgement of the inconvenience caused.

Sincerely, Fernando

Because one restaurant (the only one) in my town has consistently gotten my order wrong, menulog now refuse to refund me for anything. Tonight the courier ADMITTED to going to the WRONG address and Menulog STILL WOULD NOT REFUND MY ORDER. They do nothing but copy and paste their ‘customer service’ answers! So not only have I lost money (i’m considering it STOLEN!) but also orders! Show details

If zero stars was an option. I would rate menu log 0. I ordered food 1.5 hours ago. It was meant to arrive in 23 mins. The driver picked the pizza up from the restaurant (just up the road) and it still has not arrived. Menu log have been unhelpful and not offered any reimbursement. Courier has not answered messages and if the food arrives it… Read more

will be cold and not worth the $50 we paid as well as now what was supposed to be a night off .. just stress and disappointment.

I am utterly disgusted with the response from Menulog when it comes to customer service there is NONE the drivers are a bunch of incompetent IDIOTS when they don't deliver to the correct address, it's not the first time in 5yrs that an order has not been delivered, No phone number anywhere on the app or website to call them direct Instead… Read more

customers get screwed around because NO ONE is available. INSTRUCTIONS LEFT IN NOTES IN ORDER IGNORED NO CONTACT FROM THE DRIVER & NO RESPONSE WHEN I SENT A MESSAGE STATING IT WAS NOT DELIVERED TO MY ADDRESS. completely fed up & changing app, I recommend every other customer do the same & DELETE your account. Help SEND A MESSAGE to Menulog

I only ordered tonight because the time it will take to resolve the issue is longer than I am prepared to wait & AGAIN THE DRIVER DELIVERED TO ANOTHER ADDRESS.

HELL WILL FREEZE BEFORE I ORDER THROUGH MENULOG AGAIN.

I've been a loyal customer of menulog for many many years and have had way too many problems. I think I'm finally done. two restaurants tonight, one online and open when I ordered my meal, and the other not even stating any hours, both cancelled my orders tonight yet the money was deducted from my account of course. when I approached Menulog staff… Read more

to help me with this because I had no more money to order food and was starving hungry, I was told I'd have to wait a number of days to get my refund. I asked if they could help me with something else since it was not my fault but in fact there apps fault in conjunction with the restaurants, however they basically told me to go jump. here is screenshots of the poor customer service they provided. stay away at all costs!!

I have ordered many times from Menulog - on the occasion the order can take over 2 hours and support refuses to help. Today was one such instance, with support refusing to do anything about it. I've had enough and want to write about my experience. I cannot contact support in my app as the previous chat was closed and it won't let me create a new… Read more

one. So I got onto the web chat. So the app is FAULTY.

I placed the order at 6:40pm (I have the order email as evidence). The order was ready by 7.40 - I called up the restaurant to confirm. The support person contined to lie to me, telling me a driver had been assigned. None was assigned, this is an intentional deflection tactic. The app showed me that no one had assigned and kept delaying the time. The restaurant too mentioned that they were told a driver had been assigned but one wasn't.

The support person kept lying to me, telling me that a driver had been assigned, when there wasn't, though this was already ONE HOUR placed after the order.

They have continued to send pre-canned messages over and over without any resolution. I asked it to be escalated to the team leader who appeared to have taken over the chat and ended it prematurely - evidence in the screenshot below. They should have cancelled it and provided a refund - however Menulog's OWN system INTENTIONALLY does not allow the customer staff to do so.

If they cannot deliver within a reasonable time, they should cancel it. If there aren't enough drivers, don't accept the order. It is really that simple.

This is a deliberate attempt to take money from consumers, when drivers are unavailable and avoid any responsibility whatsoever and making sure the support staff can not provide the necessary support.

I spoke to the delivery driver when he eventually arrived, around 8:30PM, almost TWO HOURS after I placed the order. He only got the notification to pick up an order about 10min before. He told me that this is common and Menulog often lies to customers.

Delivery arrived 1 &1/2 hours late, the food was cold, as if it had not been cooked. No way to track driver we assumed they delivered elsewhere. Menulog provided a 50% refund as "this is the maximum allowance for refunds as outlined in the policy". Abhorrent. Please, reconsider any and all options you have before using this company. Show details

Either criminal, incompetent or both. I order Pizza Hut from Baulkham Hills. These are the facts. The food was not delivered. The money remains with MenuLog. Courier calls and says store is closed but he can’t reach MenuLog. I’ll have to do it. So I submit refund request. Declined. No reason. I check, sure enough the order is recorded as… Read more

delivered. I respond. Refund declined - reason, history of claims. I check, I’ve used MenuLig twice (photo attached), one a 5 star review, and this time. I check Google, Pizza Hut Baulkham Hills showing open. I go to the store, it’s closed, repossessed by landlord (photo attached). The irony of MenuLog branded CLOSED signs is not lost on me. I go back to the email decline. Unable to further review. So they aren’t saying they delivered the food. They can’t provide a receipt from Pizza Hut because the store is actually closed. They decline refund stating claims on my account which cannot be substantiated. Food not delivered, money kept, zero meaningful engagement. As they say - these are the facts - and they are undisputed.