Menulog

Terrible service and Inaccurate App – Ordered a meal. Delivery estimate was 30". Checked app at 45" mark and it indicated that courier was waiting. Rang restaurant and was told that no courier was assigned. Contacted Menulog who stated that courier would be assigned and that it would be 90". I asked about the App message - no response.This was not in peak time. Two hours later the restaurant delivered the meal because no courier was assigned. Meal was cold. Menulog were hopeless Show details

DO NOT TRUST THEM IN ADELAIDE – IF YOU WANT YOUR ORDER TO ARRIVE 1 HOUR LATE Any restaurant looking to partner with them in SA please re think, they have no drivers available. They will screw your restaurants reputation and honestly they do not care DO NOT LET THEM SCREW UP YOUR BUSINESS IMAGE!!!! Show details

Disgraceful - Ferntree Gully VIC – Ordered dinner at 5.20 for delivery at 6.10 from a local Red Rooster (Ferntree Gully Vic) via Menulog. BIG mistake. Food arrived at 6.55, stone cold, in a "Jim's cleaning service" car (grey Volvo) No apology, just shoved the food in my hands and walked off. Not using Menulog again, my mistake for using their app instead of going direct from store. Show details

I placed an order at 11.46 am today, it's now 2.32 pm and I still haven't received my food. I rang the restaurant at 12.20 pm and they advised the… Read more

order had been sitting ready for pick up for at least 20 minutes. I then decided to place an order for pick up directly with the restaurant and when it my husband picked it up at 1.00 pm, our Menulog order was still sitting there waiting for collection. I tried to cancel the order on Menulog and was unable to do so. None of the instructions on how to cancel the order or contact Menulog work. I hope I'll be able to get my refund through PayPal.

WHAT A TERRIBLE COMPANY.

It’s great as long as you want to wait two hours for food that doesn’t arrive, and receive no refund. Show details

2 pizzas ordered, but never arrived - ... but Menulog made good on it – I've had good experiences and food with Menulog - until this evening. The 2x pizzas never arrived. The driver tried to call me but didn't call long enough to answer. No message was left. I tried 3 x to call him (or her) back but there was no ability to leave a message. Nor via Menulog's site, or to contact Menulog. The result is that $50 worth of… Read more

pizzas never arrived.

UPDATE: Next morning, Menulog responded, apologised and provided me with a full credit. They still need to give the driver the boot, but I have modified my star rating from 2 to 4 in recognition of their quick, courteous and massively quick response.

This is how you treat loyal customers? – NOTE: Original review has been modified after a fantastic response from the team at Menulog. Please read below and realise that they do listen, and service is very important to them. Original: Ordered a delivery and they delivered and charged me for an address that's 1500 Kilometers from my home address. This is after using the service for 5… Read more

years at he same address.

This isn't necessarily a problem on its own, yet I raised this through their customer complaints department and was told it was my problem and no refund/credit/(or apology) would be forthcoming.

Poor tech, poor service, and poor recognition of years of honest use.

Fantastic customer service – On Tuesday 31st October 2023 I ordered a large Aussie Pizza and lemon pancakes from Sofia Restaurant Camberwell. I shared the Pizza with Denise, which was very nice also the lemon pancakes were cooked to perfection so I would highly recommend using them in the future since their ordering system is very easy to use. Show details

Do not order from Menulog I order a meal worth $67 dollars the delivered never delivered it and I got no refund I called Menulog and they didn’t do anything about it they hopeless I hope he gets fired the Menulog team are useless if I was a boss I would sack all of them Show details

[Content Removed] rip off. Thieving delivery drivers in Albert Park. Ripped off $100 2 days before they close down. Food never showed up. I want to join the class action. Show details

Zero stars. I can see why they are closing down in AU. Absolutely deplorable. Their sole business is delivery but they are unreliable for this. placed a dinner order and were quoted a delivery time and that time of 17mins. That time period was increased several times until an entire hour had passed. We watched the driver collect our food but… Read more

continue remain static in the area for a large period of time which indicated they were collecting other orders from other establishments. Then we watched them drive and make several stops to deliver other orders. Our order was marked as UP NEXT for delivery however we watched the driver drive farther away and make other stops at areas with shops/food stores. Then we watch the driver continue to drive farther away (all the time the our delivery time estimate was being increased again!) and make 2 more delivery stops to drop off other orders. We made contact with the driver at that point and asked if we were getting our food delivered (an hour had now passed) he replied yes, then he sent a message I have 3 more to deliver and then yours!! Then he continued to deliver orders and made way toward us however he didn’t come to our delivery address he parked at nearby shops (more food establishments he was collecting orders from) and messaged us telling us to meet him over the road for our food. My partner replied no and we continue yes to wait until he walked our food to our home address. The food was stone cold and had been packed by the food operator with the cold drinks so when I say it was cold it was actually freezing cold as our food had been sitting for over an hour up against items from the fridge. Food order cost $55 for only 2 meals, both meals cold, soggy and inedible (food safety failure) and took over an hour to deliver when we were quoted 17mins. That’s disgraceful. Attempt to contact Menulog ‘live chat’ to have support address the issue and the order refunded but the ’live chat’ messages went unanswered completely. Tomorrow we are seeking a card reversal from the bank. Your drivers incredibly poor services and attitude I believe are the testament to why Menulog has not been successful in AU, your drivers are a dodgy scam. You can’t charge customers for a service you don’t provide. Uber eats is occasionally pretty bad dependant on driver but Uber eats glows in comparison to this mob.

really disappointed with my recent order. I scheduled it for 4:30pm so I could eat before an appointment, but it didn’t arrive until 6pm which meant I had to not only wait for the food to arrive and be late to my appointment but couldn't even eat before my appointment. I contacted support but never got a clear reason for the delay and I was told… Read more

it’d be escalated to a supervisor yet no one’s followed up even after a week. Appalling customer service from menulog.

Ordered from Hungry Jacks didn’t know they use 3rd party drivers just thought I’d give them a go from my usual McDonald’s home delivery, Ordered at 8.03 and came at 9.30 around 9.00 pm called the store on Herries st asking where my order was and was told they had no control over home deliveries but I ordered on the Hungry Jacks website? And… Read more

Menulog was the delivery of choice but was told there were other companies as well you couldn’t make this stuff up. Will be going back to the Golden Arches in future as they are a joke hour and a half for delivery your kidding remember people ALL HOME DELIVERIES FROM THIS LOT IS THIRD PARTY AND THEY WASH THEIR HANDS OF ALL RESPONSIBILITY I WAS TOLD NOTHING WE CAN DO what kind of business model is that would give them minus reviews if I could how happy would Snoop Dogg be if he had to wait all that time for his order?

Order never arrived...Requested pick up for thai food for 530pm ...Got a message at 6pm saying driver was on his way...Got another message at 630 saying the order was delivered, worse customer service ever too, person I spoke to straight away said they could not give refund and was very unhelpful, spoilt my birthday! I just heard on radio menulog has been shut-down.. good riddance! Show details

If I could give a zero I would. I ordered delivery at 4.45, delivery estimate time is 7.10. I contacted menulog to cancel or to at least insist that if it EVER gets delivered it needs to be revoked. Gadige is the customer service officer who refused to put me onto a supervisor. I have had zero help. I will never use this delivery service again - I’ve been a loyal customer for years Show details

I ordered some food. It took well over an hour to arrive, in which it was stone cold. I immediately contacted menulog asking for a refund because the food had to be thrown away (it wasn't something that could be heated up well). I then had to go and purchase another meal. Menulog have denied a refund and have not been helpful at all. They offered… Read more

a small credit, no where near the original purchase price. After asking for the difference in refund, this was again denied.

Absolutely disgusted in this service.

I ordered a pizza delivery at 1803h. I asked for a delivery time of 1910h. At approximately 1905h the app on my phone showed a delivery time of 2040h. I am not sure why there was a change in time. I rang the restaurant to inquire and was told the delay was caused by the Menulog drivers and how busy they were. The shop was not allowed to cook the… Read more

pizzas until the drivers were close. I was also told, in future, to ring the shop directly as they would be able to get the food to us in the times asked rather than depend on Menulog drivers. I tried to ring Menulog Complaints as per their web site and it goes to a a recorded message telling me to go to the app. The app does not allow you to talk to someone. I learnt my lesson tonight and will not use Menulog again.

I only clicked one star as I had to. I wanted to provide no stars. Food not delivered, Menulog told me I would receive a refund, no refund given. Contacted Customer Service again, connected with Kaya who did not resolve the issue, stated she would speak to her Team Manager and asked me to provide positive feedback. She then just stopped replying on the chat. Terrible Customer Service, and I’m out of pocket.

The issue was placed an order at 5:38pm order was estimated to be 46 mins total, yet it gets down to 6 mins then goes back up to 46.mins est 7pm not good enough, I was told the order couldn't be cancelled as it was being prepared. Asked for a refund on the delivery fee no was the answer on that. So good bye Menulog just another company like Door Dash to avoid Show details