Mercedes-Benz Dealers

Alexander from the Vic Park showroom was the most helpful person I have ever dealt with. His product knowledge is A1 and he explains things so people can understand what he is saying Show details

I had an excellent experience purchasing my Mercedes EQE from Mercedes-Benz Chatswood. Harvey was professional, knowledgeable, and patient throughout the entire process. He took the time to answer all my questions, explained everything clearly, and made the purchase smooth and stress-free. I never felt pressured, and his friendly approach made the… Read more

experience enjoyable. Thank you, Harvey, for your outstanding customer service. I highly recommend Harvey to anyone looking to purchase a Mercedes!

Defects in the vehicle from day 1. Multiple defects some were in the sensors, electronics, the autonomous emergency front brake. Dealer and head office refused to fix any defects. They ignored me, stopped me from raising those defects. The vehicle was brand new. Would not purchase from Mercedes-Benz.

I had to replace my windshield in my AMG 2016 C43. It was under insurance via YOUI. The issue was that youi wanted O'Brien's glass to do the job, but the y won't use original parts, so I insisted that Mercedes do the job using an original screen. I… Read more

decided to pay myself then ask YOUI for a payment, which they did, but dealing with Mercedes Benz at Alexandria was a joy, especially dealing with Perry from the service team.

If I only knew!!! Mercedes-Benz Australia/Pacific has got customer help center in Philippines !!! and if you have any problem there is NO WAY to talk to their Melbourne head office. Shockingly bad for the brand. I regret buying MB. Also, it is a… Read more

myth that heir "CERTIFY" cars are check according to 100 point check list. Be careful when you buy certify vehicle-request a copy of the 100 point check list. I was not aware of it and get into all sort of trouble. Now waiting for Fair Trading to help

Thank you for allowing me to say how well I was treated by the Parramatta Mercedes Staff. From James Hwang the salesman to Angel Boustani the Delivery Co-ordinator and Eileen Tran the Pre Delivery co ordinator who was great in organising what was needed and required for my new 2025 amg GLE 63s suv. This is a fantastic vehicle and their help and… Read more

expertise, professionalism made my going from a GLC to the mighty GLE something to remember. I will say their names again as everyone should seek their help. James Hwang great salesman. Angel Boustani. great Delivery co-ordinator. I told her angel by name and angel by nature. Eileen Tran great pre delivery Co-ordinator. will give you the very best advice and help for you new vehicle.

Rukie Wickramasinghe at Mercedes Benz Waverley was very helpful and pleasant. He was great to deal with. He helped us find a second hand C200. Although it hadn't been detailed when we first saw it, it looked fabulous when we picked it up. We are very happy with the car. Show details

I recently purchased a vehicle from Mercedes-Benz Mulgrave, and I couldn't be more impressed with the entire experience. From start to finish, the service was exceptional. A special thank you to Josh, the salesperson who assisted me. He was incredibly helpful, professional, and genuine—making the whole process smooth and stress-free. Despite… Read more

purchasing one of the more affordable models in the range, I was treated with the same care and respect as any other customer. There was absolutely no pressure, just honest advice and top-tier customer service. The entire team went above and beyond, and their attention to detail and commitment to delivering a premium experience truly stood out. I highly recommend Mercedes-Benz Mulgrave to anyone considering a new vehicle. They’ve earned a customer for life!

Misleading, unprofessional, and completely unworthy of the trust customers place in the Mercedes-Benz brand. I purchased a vehicle from the pre-owned department at Mercedes-Benz Ringwood ( Victoria )and quickly discovered that key features used to promote the vehicle during the sales process were not actually fitted to the car. The sales staff… Read more

were happy to verbally highlight these premium features when selling the vehicle, but none of these representations were documented, making them easy to deny once the sale was complete.

What is particularly concerning is that customers should not need specialist knowledge or independent inspections to verify whether features discussed by a Mercedes-Benz salesperson are genuinely present on the vehicle. When purchasing from an authorised dealership, there should be an expectation that information provided by staff is accurate and reliable.

Once the contract was signed and the vehicle delivered, communication became extremely difficult. Calls, emails, and messages were largely ignored, leaving me with little option but to repeatedly chase responses. When I eventually escalated the matter, management failed to demonstrate any meaningful accountability and appeared more interested in defending staff than addressing legitimate concerns or providing a fair resolution.

The dealership's handling of the issue has ultimately forced me to escalate my complaint to Consumer Affairs Victoria. What should have been a straightforward discussion and resolution has instead become a lengthy, stressful, and frustrating process requiring significant time and effort simply to have my concerns properly considered.

My advice to prospective buyers is simple: independently verify every feature that is important to your purchasing decision and obtain written confirmation wherever possible. Based on my experience, I would strongly recommend exercising extreme caution before purchasing from this dealership.

Trash cars, overpriced garbage. I have had continuous issues with my $170k GLE 400D in warranty, now 6 weeks out of warranty I have had to replace the an engine mount that collapsed, and now steering module is faulty and needs to be replaced as the wipers continue to come on when not raining. It’s only done 65,000 kms. Mercedes charge $330 to… Read more

diagnose the problem then to replace the Module they want another $2800, they will not cover under good will. Once your warranty is up they treat you like a cash cow. Man my Toyota and Hyundai are better than this for a quarter and a third of the price. I will never, ever by Mercedes again

Service Advisor Jenny Astorino at Mercedes Benz Mornington is without a doubt the rudest, most condescending and unprofessional service person I have ever dealt with in the automotive industry. I have been a client here for over 20 years and have bought five brand new Mercedes cars and never before have I encountered such discourteous treatment.… Read more

Even worse is a dealership that does not care how their staff behave towards clients and a dismissive head office that does not want to entertain any complaints about their staff. Is is any wonder we are now buying BMW cars. Do better. You lost a client.

[Name Removed] Mercedes Benz Maroochydore The matter of simply a key and the TREATMENT with the points as raised. • The key work was fine but not consistent. • Their technician got it working and mentioned there was a response by a red light. • It was suggested that prior to ordering a new key to wait and check it at the time of a service due. •… Read more

At the time of booking a service I was told (there was no point in checking). • I ordered a new key and it was mentioned that (preferably they would like payment in advance). • I was only told that the key would come (pre-cut and ready to go and nothing else). • I thought with the cost of $1071 involved further attempt to get the key working would be worth trying and after numerous tests it seems to be operative and reliable. • I therefore advised [Name Removed] but told the order was not refundable. • This I was not advised at the time of placing the order and the fact that we were still at my request of several times asking for them to check my key at the time of the service booked. • The replacement key had not yet been delivered. • I was prepared to pay $500 to resolve this unnecessary issue. • In the absence of any speedy and amicable solution I was advised by the office of Fair Trading and my bank on the course of action.

I mention simply the willingness to check the spare key as in fact suggested by their staff would have been the proper and professional way rather than barring and TELLING A CUSTOMER TO TAKE HIS CAR ELSWHERE FOR A SERVICE by [Name Removed] their parts manager as unnecessary, egoistic, unfair, unreasonable and with the monopoly of the only Mercedes Benz dealership on the Sunshine Coast.

The spare key has in fact been working and efficiently during this time for now a couple of years. I tried to explain to [Name Removed] the Service Manager normally very approachable and [Name Removed] but no reply or response which seems to be the policy. I make this belated point as I keep on hearing so many stories of this monopoly covering customer care and relations, servicing even staff.

I’m sharing my experience for transparency. My vehicle was confirmed as undriveable due to a hardware issue and remained off the road for a total of 114 days (from 17 November 2025 to 11 March 2026) while waiting for parts and repairs. During this period, I continued to incur ongoing ownership costs, including finance, registration and… Read more

insurance, despite being unable to use the vehicle. While the dealership was supportive and ultimately completed the repair, the overall time taken to resolve the issue was significant.

What was most disappointing was the response from Mercedes-Benz Australia/Pacific. Despite the extended downtime and the clear impact, my requests for any form of goodwill assistance or compensation were declined, and I was advised their position would not change.

I understand that delays can occur, however a loss of use of this length had a material impact. In my view, the outcome did not appropriately reflect the level of inconvenience experienced, particularly for a premium brand.

Overall, while the repair was eventually completed by the dealership under warranty, the end-to-end experience fell short in terms of timeliness, accountability and customer support.

Can't negotiate price so buying a BMW. This is not so much the dealers as Mercedes per se. Even demonstrators you can't work on the price much. Mercedes have lost me to BMW, my last two vehicle were Mercedes. This is entirely due to their 'agency model' which is another way of saying no negotiations.

DO NOT trust Mercedes Benz service at Sandersons Mercedes Benz Rushcutters Bay, Sydney. In my case, my ML63 is always returned with something else broken that was definitely not broken when dropping the car off, and greasy finger and hand marks everywhere, always. I am outraged that I have to pay for a warranty job that their incompetent… Read more

mechanics broke the first time. I no longer trust them with my benz. It will not be going back to Sandersons Mercedes Benz for any type of service under any circumstances. Shame on you all.

Lack of Trust and Communication I trusted Mercedes-Benz Adelaide with my car after it stopped starting. I was told it needed a fuel pump, and because the cost was significant, I asked whether this was the only issue. I was assured — and have this in writing — that the fuel pump was the only problem, and that if anything else came up, they would… Read more

look after it. I approved the repair based on that assurance.

Over a month later, I was informed that the car was ready. However, when I arrived to collect it, the engine was shaking noticeably at idle — something that was not mentioned in the email advising me to pick up the car. I only discovered the issue in person, so I refused to take delivery. After that, I was told the injectors also needed work at an additional cost, despite earlier reassurance that the fuel pump was the only issue.

I raised this with Mercedes-Benz Adelaide and referred to the written communication I had received, but the situation did not improve. I then contacted the Mercedes-Benz Australia Escalation Team, hoping for support and a fair resolution. After nearly two weeks of following up and speaking to them many times, I was told they could not assist and that I needed to deal with the dealership directly. I was surprised, as I expected the escalation or complaints team to help resolve issues between customers and the dealership.

Eventually, with no other option, I collected the car while it was still shaking. I want to highlight two concerns clearly:

1. The shaking issue was never communicated to me in the “ready for collection” email. I only became aware of it when I arrived at the dealership, which was unexpected and concerning.

2. I had a written assurance that if anything else came up while fixing the fuel pump, Mercedes-Benz Adelaide would look after it. When the new issue appeared, this assurance was not honoured, and I was asked to pay additional costs.

These two matters — lack of communication and not honouring a written assurance — were the most disappointing aspects of my experience.

While I appreciate the staff who spoke to me politely throughout the process, the overall experience did not reflect the level of transparency and follow-through I expected from a brand like Mercedes-Benz. Sharing my experience is simply my way of helping other customers understand what happened.

Bought a Mercedes EQA 250 from Mercedes Benz Toowong to replace a Tesla. The car is fine (apart from slow charging on public chargers), but was told by the dealer that our home Tesla charger would work with the Mercedes. It does not. (The plug fits, but the charger won't work with a Mercedes. It works with a Volvo so its possible. Just not with a… Read more

Mercedes.) The dealership want to charge me 2.5k for a new one, which will be at least 3k if you include installation.

Absolute crooks, and treat customers like they are stupid. Paid $700 for a diagnostic on wifes Mercedes and it was their mechanic that left a main electrical connector of the engine nit connected correctly. Result was car shutting down randomly.… Read more

They basically told my wife she is a liar, trucked the car to Brisbane, Macgregor Mercedes fixed the problem immediately and the diagnostic was not even $300. So don't trust these people with your expensive car, crooks.

Mercedes Benz Bunbury WA Samuel Fenn (Sales Executive) was excellent to deal with in my enquiries to buy a Mercedes car. He was knowledgeable, dealt quickly with all my questions, patient and polite. I had complete confidence in my dealings with him and recommend him to prospective car buyers. Show details

This is a comment on the importer, not the vehicles. I have wasted literally hours trying to get a simple answer, both from their useless bot 'chat' line and by telephone. I simply wanted to know if I could buy a Sprinted 4x4. I still don't know. They are a singularly arrogant and unhelpful organisation.

I had a fantastic experience at Mercedes-Benz Berwick thanks to Ben! From the moment I walked in, he was incredibly helpful, informative, and genuinely caring. He took the time to understand what I was looking for, answered all my questions with patience, and made the entire process smooth and stress-free. What really stood out was how personable… Read more

and friendly Ben was — it didn’t feel like I was just another sale. He truly went above and beyond to make sure I was comfortable and confident with my decision. If you're looking for top-tier service and someone who truly cares, I highly recommend seeing Ben. Thank you for such a great experience!

I purchased a Mercedes E300 from the Mercedes-Benz dealership in Toowong late last year. Some time after, I discovered an issue with the two rear rims. I wasn’t sure what caused it and was quite concerned. I reached out to the dealership, and Fred B., the Manager, responded quickly and professionally. Although the vehicle was outside of its… Read more

warranty period, Fred asked for some details and said he would discuss the issue with the Dealer Principal, Ben H.

To my surprise and appreciation, Ben H. personally called me, even though I’m based in Melbourne. He explained that while this wouldn't be covered under warranty, as a gesture of goodwill, they would take care of the issue. He even coordinated with a local Mercedes dealership in Melbourne to have everything sorted out seamlessly.

In a world where it's rare for businesses to truly show empathy and care, Fred and Ben went above and beyond. Their understanding, integrity, and customer-first approach were incredible. I can’t thank them enough. The team at Mercedes-Benz Toowong are truly amazing people.

Andrew P

Absolutely rubbish cars I bought a car from Mercedes Melbourne and have had nothing but problems the car has 6000ks on the clock and has been there for repairs 6 times now The latest fault a air bag warning light came on and Mercedes Melbourne advised it’s because of a factory fault when building the car “ the wiring was incorrectly routed… Read more

causing the get pinched “

Mercedes Melbournes fix cut the loom and join the wiring but he said it’s all good because they put heat shrink wrap what a joke the service manager also advised they do this to brand new cars with 0ks how’s that for quality

Dishonest and worst customer service experience received from Mercedes Benz Waverley centre. MB Waverley Centre sold us a AMG C43 2023 car with known faults caused a catastrophic failure on 20 Jan 2025, only after 2600 km driven nearly killing the RACV Technician and myself due to malfunctioned transmission control system. Mercedes Benz should… Read more

have recalled this model as over 9000 cars recalled in USA since 2023 due to similar faults. MB Waverley and MB Australia not taking the faults seriously.

The salesperson, cheated us by demonstrating boot kick open function during the inspection. I never managed to get it working and when requested to set it up GM MB Waverley told me it wasn't fitted to the car.

I requested a meeting withGM MB Waverley, the sales manager the sales person who sold the car but was refused by the GM stating a meeting not going to change anything

Very poor customer care and dishonest sales tactics used by the salesman seems to be the standard acceptable and encouraging by the management also.