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Methven

Methven

3.6 from 50 reviews

See the Best Bathroom Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
28
4 star
5
3 star
1
2 star
1
1 star
15

judb

judbSouth-Eastern Region, NSW

  • 5 reviews
  • 1 like

Great customer service

published

Great customer service from Methven when our Satinjet showerhead which is probably ten years old and a great showerhead stopped working efficiently. I emailed them a description and a photo of the problem and in less than a week they sent a replacement free of charge. My shower is back to normal - brilliant. Thank you, Methven.

Product Quality

Greg

GregSydney, NSW

Choose another brand

published

I purchased three fittings to be installed in the bathroom wall, two of the brass sections of the fittings split once the water was turned on, fortunately the plumber checked it before the wall was rendered. Under the warranty I was obliged to accept replacement ones however I would have preferred to buy a different brand. The rep blamed my plumber for using too much tape and spanner pressure however my plumber has been doing this for 20 years and the excuse given has no merit in my opinion, just an excuse. Under consumer laws I believe I was entitled to a refund, I should have pursued it but I will not buy any Methven again, nor will my plumber.

Product Quality
Return Claim MadeYes
John Costello

John CostelloGreater Melbourne (Metropolitan), VIC

Methven customer service are awesome!

published
Product Quality
Return Claim MadeNo
Gail w

Gail wSydney, NSW

  • 2 reviews
  • 1 like

Service wasn't helpful

published

I bought a Methven future shower rail/head, 5 years ago, it started leaking from the head after turning shower off, no it' not the washers in the taps. I contacted Methven with all the details, they told me to turn the head pointing to the ground then put a face washer over it. Great help guys, thanks for nothing!!

1 comment
Methven
Simone P.Methven

IrishPat

IrishPatCanberra 2600, ACT

  • 7 reviews
  • 1 like

Methven Kiri Satinjet 5L ultra low flow version

published

Got one as part of a free bundle (normal price $135) with a Sanden hot water heat pump. Absolutely fantastic that it can save so much water while still giving a really enjoyable pleasurable shower. Highly recommend. Had to buy my own Flexispray dual pivot arm to go with it as the existing one was a cheaper all-in-one press fit one.
https://youtu.be/m54EnLqzXO0

Product Quality
Return Claim MadeNo

Fatima N

Fatima NMetropolitan Adelaide, SA

Methven Kiri Satinjet Ultra Low Flow showerhead

published

I bought 2x Methven Kiri Satinjet Ultra Low flow showerheads. 1x Rose on modern arm and 1x Handheld. Excellent performance, I can't imagine a shower being this good using any less water. 5 Litres per minute is really impressive. Suprised how difficult they are to find. It's either UK import on Amazon (risky warranty) or buy from the Pure Electric online store I did the latter for peace of mind. Please be aware this is the 9 hole 5L version whereas the Bunnings 21 hole version is a gusher by comparison. This also has a way better pelting feeling than any other low flow showerhead I've tried.

Return Claim MadeNo

Extra_G

Extra_GPerth

  • 15 reviews
  • 18 likes

No serviceable parts

published
Product Quality
2 comments
Methven
Simone P.Methven
Extra_G
Extra_G

Methven Ovalis Kitchen Mixer replacement

published

Emailed Methven re a fault in our 5 year old kitchen tap. Our tap model has been discontinued so we were advised to choose another mixer from their website. It arrived within a few days free of charge, then was fitted, free of charge, by their nominated plumber! Excellent, friendly service. Could not have been happier. Thank you

Slowriser

SlowriserThe Mallee, VIC

  • 3 reviews
  • 1 like

Great customer service

published

I recently renovated my bathroom and decided to go with Methven tap ware throughout, based on Methven shower heads I had used in some of the hotels I regularly stay in. I purchased a Kiri Hi Rise and a Krome rail shower.

While I loved the Krome, I was disappointed with the Kiri Hi Rise. After persevering for some months, I contacted Methven to let them know I felt the shower rose didn’t have the coverage I expected. After a bit of back and forth, they offered to send a replacement rose (Kiri Mk II) at no charge.

Fabulous customer service, on par with brands such as Apple and Dyson.
Highly recommend!

Product Quality
Return Claim MadeYes
Meg D

Meg DSydney

  • 2 reviews

Outstanding Customer Service

published

The customer service from Methven has been second to none. From the minute I contacted them they organised part and service, kept me informed along the way then followed up to ensure I was satisfied with the outcome.

An absolute pleasure to deal with. Will definitely look for their taps on my next purchase. They stand by their products. I wish more companies were like them.

Return Claim MadeNo

Herb M

Herb MAU

  • 8 reviews

Great warranty experience

published

I contacted their office to inquire about purchasing a replacement wand for a kitchen mixer as we damaged it. They offer a replacement under warranty as the item was purchased just under 5 years. Had to provide a couple of photos and proof of purchase.
Received it less than a week after the initial inquiry.
Great service Mertven!

Product Quality
Return Claim MadeYes

Jimb

JimbGreater Melbourne (Outer), VIC

  • 22 reviews
  • 10 likes

Metven Flexyspray

published

I bought a metven kitchen mixer with flexible spray,after 5 years it had a leak still had receipt contacted supplier who contacted metven who organised a plumber to inspect,then replaced cartridge.Prety good service but took a bit of time to fix.

Product Quality
Return Claim MadeYes

Elaine

ElainePerth, WA

  • 4 reviews
  • 7 likes

A terrible product. Buyer beware!

published
Product Quality
Return Claim MadeNo

Why such a bad quality at such a big price?

published

They certainly look very professional on the shelf.

I bought a Methven WELS 3 Star 7.5L/min Trigger Spray Kit Including Bracket And Hose from Bunnings for $99. It did not impress me while installing. The hose is too stiff for it’s use and so is the trigger. It is broken within 8 months after installation. Extremely frustrating to see the money flushed away like this. Would not recommend to buy this product to anyone.

Product Quality
Return Claim MadeNo
Rokko

RokkoSydney, NSW

  • 13 reviews
  • 16 likes
  • Verified customer

Methven Shower Comparison: AuraJet Rua & SatinJet Waipori hand showers

published
Radiochick74

Radiochick74Greater Melbourne (Metropolitan), VIC

  • 7 reviews
  • 7 likes

Replacement parts sent promptly

published

I purchased a Methven Kiri rail shower 5 or 6 years ago before a bathroom reno. After the shower leaking between the shower head and hose for a while, it got really bad on Tuesday last week. Water was spraying everywhere. Then on Wednesday the whole shower head came shooting off leaving part of it still in the hose connection. I rang Methven during the day and they suggested I send an email with my details, an explanation of the issue and photos of the problem - which I did.

On Thursday I received a reply email saying my lifetime warranty claim was being honoured and the parts were in the mail. On Friday the parts arrived! Great work Methven - standing behind their lifetime warranty.


Tired and Emotional

Tired and EmotionalSydney, NSW

  • 9 reviews
  • 3 likes

Great customer service

published

I bought a satinjet shower about 5 years ago. It had a lifetime warranty. Recently it began to leak and open apart when the water came on. I rang the co. and explained the problem. I sent them photos and proof of purchase. 3 days later I got a new shower head by courier. What great service. Couldn’t be happier!


WOODY

WOODYPerth, WA

  • 6 reviews
  • 3 likes

Brilliant Customer Service/ Brilliant Warranty Service.

published

Had a couple of shower heads that leaked.Took a photo of the products as requested. Within days I received to new ones by express post.Had a kaha wall unit cold tap leaking. Received a brand new set and replaced by their Plumber.What more can I say. Fantastic warranty and service. Will now only buy Methven products as they stand by their life time warranty 100%. Congratulations to Methven.


MYcity-Brisbane

MYcity-BrisbaneAU

  • 13 reviews
  • 20 likes

Methven satinjet, customer Service is as smooth as the shower

published

My showerhead was several years old and the button that changes the shower setting stopped working. I called Methven to ask if they sell the small part inside so I could fix this myself. They were so nice, I was so schocked. They told me there’s a lifetime warranty, I sent the details of what I had ( and no of course I don’t have a receipt who keeps that for a shower) and one week later I have a brand new showerhead that they couriered out to me. Next shower, tap or anything bathroom guess what I am buying? They well and truely won me over with their no fuss polite and generous customer service.


Loz

LozMetropolitan Adelaide, SA

  • 4 reviews
  • 1 like

Warning do not buy a methven product

published

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Questions & Answers

Barry Quayle

Barry Quayleasked

The satinjet shower head is leaking on the bottom of the head - The black seal inside the satin jet shower head appears very worn and thin compared to an identical same age head that is less used in another bathroom
Is this under warranty or if not where can I get the seal replaced - I live in Coffs Harbour NSW

2 answers
judb
judb

Look up methven's website and find the contact. I emailed them, included a couple of pics and had a response within a couple of days. They sent a replacement within a week or so. It was simple to replace it. Absolutely one of the best pieces of customer service I've ever come across.

Barry Quayle
Barry Quayle

Will take your advice - thanks for replying


anonymous

anonymousasked

Hi....I have very low water pressure in my shower and currently have a WEL 3 showerhead. I have bought a Methven Satinjet Maku hand shower. Will the pressure be worse and should I swap it for a WEL 2. I'm all about saving water but don't want to stand in a shower with now pressure. Thanks Mere

No answers

steve f

steve fasked

have new wall shower wels3star 9l/min 15-3817.
can I have it using less water

No answers

Get an answer from our members and Methven representatives

Details

CategoryBathroom Shops

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