Great customer service
Great customer service from Methven when our Satinjet showerhead which is probably ten years old and a great showerhead stopped working efficiently. I emailed them a description and a photo of the problem and in less than a week they sent a replacement free of charge. My shower is back to normal - brilliant. Thank you, Methven.
Choose another brand
I purchased three fittings to be installed in the bathroom wall, two of the brass sections of the fittings split once the water was turned on, fortunately the plumber checked it before the wall was rendered. Under the warranty I was obliged to accept replacement ones however I would have preferred to buy a different brand. The rep blamed my plumber for using too much tape and spanner pressure however my plumber has been doing this for 20 years and the excuse given has no merit in my opinion, just an excuse. Under consumer laws I believe I was entitled to a refund, I should have pursued it but I will not buy any Methven again, nor will my plumber.
Methven customer service are awesome!
I will only give a review because I either got great service or terrible service, Methev gave us great service. We used Methven Satinjet shower sets in our renovation a few years ago as they were recommended by our plumber. We were going to go with cheaper products but he explained there is a big difference in quality and Methven have a lifetime warranty. We have had 5 years of daily use without any problem. Recently we did have a problem with a leak around the base of one of the showerheads. I contacted their Customer Service team and explaine...d the problem, they were really helpful and sent me an email with the details of a warranty claim. I filled it in, sent some pictures of the leak and literally two days later I have received a replacement part. Fantastic hassle free service, I can genuinely recommend Methven products.
Service wasn't helpful
I bought a Methven future shower rail/head, 5 years ago, it started leaking from the head after turning shower off, no it' not the washers in the taps. I contacted Methven with all the details, they told me to turn the head pointing to the ground then put a face washer over it. Great help guys, thanks for nothing!!
Methven Kiri Satinjet 5L ultra low flow version
Got one as part of a free bundle (normal price $135) with a Sanden hot water heat pump. Absolutely fantastic that it can save so much water while still giving a really enjoyable pleasurable shower. Highly recommend. Had to buy my own Flexispray dual pivot arm to go with it as the existing one was a cheaper all-in-one press fit one.
Methven Kiri Satinjet Ultra Low Flow showerhead
I bought 2x Methven Kiri Satinjet Ultra Low flow showerheads. 1x Rose on modern arm and 1x Handheld. Excellent performance, I can't imagine a shower being this good using any less water. 5 Litres per minute is really impressive. Suprised how difficult they are to find. It's either UK import on Amazon (risky warranty) or buy from the Pure Electric online store I did the latter for peace of mind. Please be aware this is the 9 hole 5L version whereas the Bunnings 21 hole version is a gusher by comparison. This also has a way better pelting feeling than any other low flow showerhead I've tried.
No serviceable parts
One star to get your attention so you can decide. My expensive shower head and rail lasted 4 years, shorter than ones that have cost me a quarter the price. The unit itself is very good with only one flaw which is a critical one in my view, the large o-ring seal around the head jet cap perished due to it being cheap run of the mill black rubber. For the price I would have expected a silicone seal that would have lasted for decades.
I kept my receipt which states I have a life time warranty so as long as the company exists I will be getting free...
Methven Ovalis Kitchen Mixer replacement
Emailed Methven re a fault in our 5 year old kitchen tap. Our tap model has been discontinued so we were advised to choose another mixer from their website. It arrived within a few days free of charge, then was fitted, free of charge, by their nominated plumber! Excellent, friendly service. Could not have been happier. Thank you
Great customer service
I recently renovated my bathroom and decided to go with Methven tap ware throughout, based on Methven shower heads I had used in some of the hotels I regularly stay in. I purchased a Kiri Hi Rise and a Krome rail shower.
While I loved the Krome, I was disappointed with the Kiri Hi Rise. After persevering for some months, I contacted Methven to let them know I felt the shower rose didn’t have the coverage I expected. After a bit of back and forth, they offered to send a replacement rose (Kiri Mk II) at no charge.
Fabulous customer service, on par with brands such as Apple and Dyson.
Outstanding Customer Service
The customer service from Methven has been second to none. From the minute I contacted them they organised part and service, kept me informed along the way then followed up to ensure I was satisfied with the outcome.
An absolute pleasure to deal with. Will definitely look for their taps on my next purchase. They stand by their products. I wish more companies were like them.
Great warranty experience
I contacted their office to inquire about purchasing a replacement wand for a kitchen mixer as we damaged it. They offer a replacement under warranty as the item was purchased just under 5 years. Had to provide a couple of photos and proof of purchase.
Received it less than a week after the initial inquiry.
Great service Mertven!
I bought a metven kitchen mixer with flexible spray,after 5 years it had a leak still had receipt contacted supplier who contacted metven who organised a plumber to inspect,then replaced cartridge.Prety good service but took a bit of time to fix.
A terrible product. Buyer beware!
Like the previous reviewer, I am extremely disappointed. The hose is stiff and the trigger impossible to press. I've previously had far cheaper versions of douche hoses from Bunnings which worked well but when I needed to purchase a douche hose for my new home was persuaded by a sales person to buy this product as I was told it was far superior and had a lifetime guarantee. It will be going straight back to Bunnings. At a cost of $99, I can't believe this terribly inferior product is still on the market. Surely the design requires modifica...tion. The hose should be far more flexible to allow proper use. And as for the trigger...it's downright impossible to use. I can't emphasise enough how disappointed I am with this vastly expensive product. If I could, I'd give it a zero.
Why such a bad quality at such a big price?
They certainly look very professional on the shelf.
I bought a Methven WELS 3 Star 7.5L/min Trigger Spray Kit Including Bracket And Hose from Bunnings for $99. It did not impress me while installing. The hose is too stiff for it’s use and so is the trigger. It is broken within 8 months after installation. Extremely frustrating to see the money flushed away like this. Would not recommend to buy this product to anyone.
- Verified customer
Methven Shower Comparison: AuraJet Rua & SatinJet Waipori hand showers
A typical handset shower will set you back anywhere from $10-$50, but Methven's range contains some intriguing designs around the $150-$250 mark, so many people may not even consider them. But thanks to Methven's 30-day trial (which you can access via their website) I tried out their AuraJet Rua and their SatinJet Waipori hand showers for just $1 each, which made the answer to the question "would I really ever spend $200 on a shower head?" much easier.
Firstly, a word or three about flow restrictors:
Both handsets come supplied with removable ...
Replacement parts sent promptly
I purchased a Methven Kiri rail shower 5 or 6 years ago before a bathroom reno. After the shower leaking between the shower head and hose for a while, it got really bad on Tuesday last week. Water was spraying everywhere. Then on Wednesday the whole shower head came shooting off leaving part of it still in the hose connection. I rang Methven during the day and they suggested I send an email with my details, an explanation of the issue and photos of the problem - which I did.
On Thursday I received a reply email saying my lifetime warranty claim was being honoured and the parts were in the mail. On Friday the parts arrived! Great work Methven - standing behind their lifetime warranty.
Great customer service
I bought a satinjet shower about 5 years ago. It had a lifetime warranty. Recently it began to leak and open apart when the water came on. I rang the co. and explained the problem. I sent them photos and proof of purchase. 3 days later I got a new shower head by courier. What great service. Couldn’t be happier!
Brilliant Customer Service/ Brilliant Warranty Service.
Had a couple of shower heads that leaked.Took a photo of the products as requested. Within days I received to new ones by express post.Had a kaha wall unit cold tap leaking. Received a brand new set and replaced by their Plumber.What more can I say. Fantastic warranty and service. Will now only buy Methven products as they stand by their life time warranty 100%. Congratulations to Methven.
Methven satinjet, customer Service is as smooth as the shower
My showerhead was several years old and the button that changes the shower setting stopped working. I called Methven to ask if they sell the small part inside so I could fix this myself. They were so nice, I was so schocked. They told me there’s a lifetime warranty, I sent the details of what I had ( and no of course I don’t have a receipt who keeps that for a shower) and one week later I have a brand new showerhead that they couriered out to me. Next shower, tap or anything bathroom guess what I am buying? They well and truely won me over with their no fuss polite and generous customer service.
Warning do not buy a methven product
I have had the most appalling experience with Methven. Not even 2 years ago I purchased a Methven shower head for $79 from Bunnings expecting a long life span and long warranty. I was never impressed with it to begin with, however I kept it. Not even 2 years later and the shower head started to crack and corrode. Water started spraying out from everywhere.. till the whole shower head and arm came off the wall completely. I went to Bunnings who told me it's not their problem and to ring Methven which I did. Methven took ages to send out a repla...cement I ended having to buy a cheap shower head for the time being. Finally it arrives... Oh but wait.. it's just the arm and not a new head. I can't use just an arm with no shower head ... so I rang back and was told that they won't send out a new head. The person on the phone tried to say it was my fault the shower head broke due to the way I use it.. umm pretty sure I've only ever used it shower under. So not happy. Will never ever ever ever buy anything Methven again. Shocked and appalled
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Questions & Answers
The satinjet shower head is leaking on the bottom of the head - The black seal inside the satin jet shower head appears very worn and thin compared to an identical same age head that is less used in another bathroom
Is this under warranty or if not where can I get the seal replaced - I live in Coffs Harbour NSW
Look up methven's website and find the contact. I emailed them, included a couple of pics and had a response within a couple of days. They sent a replacement within a week or so. It was simple to replace it. Absolutely one of the best pieces of customer service I've ever come across.
Hi....I have very low water pressure in my shower and currently have a WEL 3 showerhead. I have bought a Methven Satinjet Maku hand shower. Will the pressure be worse and should I swap it for a WEL 2. I'm all about saving water but don't want to stand in a shower with now pressure. Thanks Mere
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