Disgraceful customer service on warranty
Opened a warranty claim in November for a tap replacement which was agreed and that's the last I heard. I have enquired 4 times as to what's happening and also have the place of purchase chasing them up too. Never get a response and it's totally unacceptable at this point.
Very poor service
Purchased a gooseneck kitchen tap in 2012 with a 15 year warranty, The housing containing the strainer components disintegrated and the strainer and washer pieces fell out. Sent Methven photos of the broken pieces and receipt on 3/1/20 and received a docket number. Waited 10 days and got no response so rang their 1300 number and after being on hold for over 15 minutes took the option for a call back. Still did not hear from Methven so rang again 4 days later and this time got through to one of their staff only to be told that they only handled ...Caroma warranty problems and that they would forward my docket number onto the Methven people to follow-up. Again 4 days later still no response. If the parts are no longer available or they are not going to accept the warranty claim it would be good to receive advice as having to wrap a chux cloth over the end to stop the water flow from splashing all over the sink and bench is not ideal. So if this is an indication of their warranty service there seems little point in buying their product based on 15 - 20 year warranties.
Methven going silent after warranty claim
Methven customer support and post sales support is atrocious! Simply ridiculous. I have been emailing them for the last two months about a warranty claim for a shower head and I have only had one response to an email asking me for details and proof and nothing since! Showerhead is under 3 years old and they supposedly have 25 years warranty!
Don't buy from them and dont buy thinking you are going to get peace of mind with their extended warranty. It's a load of crap.
Good solid well designed stainless steel tapware. But expensive, DOA , extremely faulty and bad customer service
Do not even try and make support tickets with this company. They don't respond to them. I had to call them each time.
I bought a VJET stainless steel shower, the parts are very solid and well made. But immediately after getting the plumber to install it. The headset clip was faulty and so the headset drops down facing the wall. Terrible shower and customer service experience.
The headset kept dropping, falling out and the sharp edges of the clip has damaged and scraped up the dodgy plastic coating on the hose. Immediately after installation...the hose is damaged and peeling off. They sell faulty products and sounds like there is many similar warranty problems and claims. Got a run around with support with them claiming I didn't buy the product, and having to jump through hoops to prove proof of purchase. I already registered the product this isn't on. They were refusing to help fix the faulty part even though I showed photos of it. It is still currently ongoing.
Customer service magic
Our satinjet showerheads are failing. I called them and described the fault. I don't have a receipt as they were supplied by the builder. They asked for my address and immediately posted out replacements.
They're wonderful shower heads - they really don't feel like they're using so little water. And the customer service was amazing.
Great customer service
Great customer service from Methven when our Satinjet showerhead which is probably ten years old and a great showerhead stopped working efficiently. I emailed them a description and a photo of the problem and in less than a week they sent a replacement free of charge. My shower is back to normal - brilliant. Thank you, Methven.
Choose another brand
I purchased three fittings to be installed in the bathroom wall, two of the brass sections of the fittings split once the water was turned on, fortunately the plumber checked it before the wall was rendered. Under the warranty I was obliged to accept replacement ones however I would have preferred to buy a different brand. The rep blamed my plumber for using too much tape and spanner pressure however my plumber has been doing this for 20 years and the excuse given has no merit in my opinion, just an excuse. Under consumer laws I believe I was entitled to a refund, I should have pursued it but I will not buy any Methven again, nor will my plumber.
Methven customer service are awesome!
I will only give a review because I either got great service or terrible service, Methev gave us great service. We used Methven Satinjet shower sets in our renovation a few years ago as they were recommended by our plumber. We were going to go with cheaper products but he explained there is a big difference in quality and Methven have a lifetime warranty. We have had 5 years of daily use without any problem. Recently we did have a problem with a leak around the base of one of the showerheads. I contacted their Customer Service team and explaine...d the problem, they were really helpful and sent me an email with the details of a warranty claim. I filled it in, sent some pictures of the leak and literally two days later I have received a replacement part. Fantastic hassle free service, I can genuinely recommend Methven products.
Service wasn't helpful
I bought a Methven future shower rail/head, 5 years ago, it started leaking from the head after turning shower off, no it' not the washers in the taps. I contacted Methven with all the details, they told me to turn the head pointing to the ground then put a face washer over it. Great help guys, thanks for nothing!!
Methven Kiri Satinjet 5L ultra low flow version
Got one as part of a free bundle (normal price $135) with a Sanden hot water heat pump. Absolutely fantastic that it can save so much water while still giving a really enjoyable pleasurable shower. Highly recommend. Had to buy my own Flexispray dual pivot arm to go with it as the existing one was a cheaper all-in-one press fit one.
Methven Kiri Satinjet Ultra Low Flow showerhead
I bought 2x Methven Kiri Satinjet Ultra Low flow showerheads. 1x Rose on modern arm and 1x Handheld. Excellent performance, I can't imagine a shower being this good using any less water. 5 Litres per minute is really impressive. Suprised how difficult they are to find. It's either UK import on Amazon (risky warranty) or buy from the Pure Electric online store I did the latter for peace of mind. Please be aware this is the 9 hole 5L version whereas the Bunnings 21 hole version is a gusher by comparison. This also has a way better pelting feeling than any other low flow showerhead I've tried.
No serviceable parts
One star to get your attention so you can decide. My expensive shower head and rail lasted 4 years, shorter than ones that have cost me a quarter the price. The unit itself is very good with only one flaw which is a critical one in my view, the large o-ring seal around the head jet cap perished due to it being cheap run of the mill black rubber. For the price I would have expected a silicone seal that would have lasted for decades.
I kept my receipt which states I have a life time warranty so as long as the company exists I will be getting free...
Methven Ovalis Kitchen Mixer replacement
Emailed Methven re a fault in our 5 year old kitchen tap. Our tap model has been discontinued so we were advised to choose another mixer from their website. It arrived within a few days free of charge, then was fitted, free of charge, by their nominated plumber! Excellent, friendly service. Could not have been happier. Thank you
Great customer service
I recently renovated my bathroom and decided to go with Methven tap ware throughout, based on Methven shower heads I had used in some of the hotels I regularly stay in. I purchased a Kiri Hi Rise and a Krome rail shower.
While I loved the Krome, I was disappointed with the Kiri Hi Rise. After persevering for some months, I contacted Methven to let them know I felt the shower rose didn’t have the coverage I expected. After a bit of back and forth, they offered to send a replacement rose (Kiri Mk II) at no charge.
Fabulous customer service, on par with brands such as Apple and Dyson.
Outstanding Customer Service
The customer service from Methven has been second to none. From the minute I contacted them they organised part and service, kept me informed along the way then followed up to ensure I was satisfied with the outcome.
An absolute pleasure to deal with. Will definitely look for their taps on my next purchase. They stand by their products. I wish more companies were like them.
Great warranty experience
I contacted their office to inquire about purchasing a replacement wand for a kitchen mixer as we damaged it. They offer a replacement under warranty as the item was purchased just under 5 years. Had to provide a couple of photos and proof of purchase.
Received it less than a week after the initial inquiry.
Great service Mertven!
I bought a metven kitchen mixer with flexible spray,after 5 years it had a leak still had receipt contacted supplier who contacted metven who organised a plumber to inspect,then replaced cartridge.Prety good service but took a bit of time to fix.
A terrible product. Buyer beware!
Like the previous reviewer, I am extremely disappointed. The hose is stiff and the trigger impossible to press. I've previously had far cheaper versions of douche hoses from Bunnings which worked well but when I needed to purchase a douche hose for my new home was persuaded by a sales person to buy this product as I was told it was far superior and had a lifetime guarantee. It will be going straight back to Bunnings. At a cost of $99, I can't believe this terribly inferior product is still on the market. Surely the design requires modifica...tion. The hose should be far more flexible to allow proper use. And as for the trigger...it's downright impossible to use. I can't emphasise enough how disappointed I am with this vastly expensive product. If I could, I'd give it a zero.
Why such a bad quality at such a big price?
They certainly look very professional on the shelf.
I bought a Methven WELS 3 Star 7.5L/min Trigger Spray Kit Including Bracket And Hose from Bunnings for $99. It did not impress me while installing. The hose is too stiff for it’s use and so is the trigger. It is broken within 8 months after installation. Extremely frustrating to see the money flushed away like this. Would not recommend to buy this product to anyone.
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Questions & Answers
Have a new Turoa Vjet. Slider bracket for shower head not tight enough to stop shower head falling. There is a grub screw inside the bracket but this will not tighten. Rob
I have a Satinjet hand shower. The holder on the rail is loose and the hand shower keeps on falling down to face the wall when we shower. Can we tighten this up so it does not fall down?
Hi Alan Can't help you with your problem but try contacting Methven direct. My problem was different from yours but I was very impressed with their customer service. https://www.methven.com/au/home or you can phone them I think. Judith
They sell faulty parts and know it. Avoid. See my review. I have to tell Bunnings.
You have to request for a new holder part. Mine was faulty from purchase and installation. My hose was damaged because of this and they sent the wrong hose, I have a stainless steel shower and was sent a chrome one. I responded with photos and its been two weeks since they responded. I now have to spend time chasing them up and micro managing mistakes which is tough right now.
The satinjet shower head is leaking on the bottom of the head - The black seal inside the satin jet shower head appears very worn and thin compared to an identical same age head that is less used in another bathroom
Is this under warranty or if not where can I get the seal replaced - I live in Coffs Harbour NSW
Look up methven's website and find the contact. I emailed them, included a couple of pics and had a response within a couple of days. They sent a replacement within a week or so. It was simple to replace it. Absolutely one of the best pieces of customer service I've ever come across.
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