Metro Baby

Do not purchase from this company. It took me 22 phone calls and 2 months to get them to ship the bassinet that I paid $400 on. Terrible customer service and service in general.

Avoid this company – I ordered a Cybex e-Priam from Metro Baby during the Black Friday sale in November. It was supposed to be dispatched in December, but the delays were endless. By January 6th — my due date — I was informed that the stock wouldn’t arrive until March. This was obviously unacceptable, and I requested a refund. What followed was a complete nightmare.… Read more

Despite following up almost every other day for more than two weeks, there was zero progress. The company kept making excuses, blaming managers and the finance team for the delay, but they refused to provide any contact details for someone responsible. It became clear that they had no intention of returning my money.

Eventually, I had to raise a case through PayPal to recover my refund. Thankfully, PayPal resolved the issue in my favor, but it should never have come to this.

Avoid this company at all costs. They sell products they don’t have in stock, make you wait endlessly, and then make it nearly impossible to get your money back. Save yourself the stress, frustration, and wasted time — shop elsewhere.

AVOID AT ALL COST! – This has to be one of the WORST company’s I have ever dealt with!! I had an issue with my order and the customer service I received was absolutely appalling to the point where the way started totally ghosting/ignoring my emails completely! I have made an official complaint to Consumer Affairs VIC they were that bad. Don’t waste your time or money… Read more

on this company, plenty more honest and reliable online stores out there.

SHAME ON YOU METROBABY YOU SHOULD BE DISGUSTED WITH YOURSELVES!!!

Excellent customer service, great shopping experience! – Bought a few things from the website, has no disappointment so far. The staff is very delighted to sort things within hours after call, definitely recommend this shop

Great store and supper helpful – Metro Baby always has what I need. I love the click and collect option from their website as well. Staff is always nice and very helpful. Highly recommend.

Lovely store – Always enjoy browsing Metro Baby. It's a lovely store with beautiful products and staff have always been incredibly helpful with answering our questions and doing demonstrations of items (e.g., prams). Have had good experiences both purchasing in store, and online for click and collect.

Very Disappointing First Experience with Metro Baby – I am extremely disappointed with the experience I have had with Metro Baby, especially their customer service representative, Jess. I received a damaged cot, cracks through the middle of the panels, which I paid just under $1,000 for and they refuse to take it back and give me a refund; according to them, my only option is to get a replacement.… Read more

After seeing the damages, I no longer feel it is safe or of good quality to use for my newborn and do not want a replacement. I simply want to return the damaged product I received, which I am entitled to.

I have gone back and forth for the past 5 days, via email, trying to return this product and there is absolutely no understanding from Metro Baby staff whatsoever.

I have contacted Consumer Affairs Victoria regarding this matter, and they have advised that I go straight to VCAT to resolve this matter as what Metro Baby is doing is unlawful under Australian Consumer Law, as the purchaser, should have the choice to either reject/refund or get a replacement, if the product supplied was not of acceptable quality. I have not done this yet as I do not want to take it that far, but seriously considering it.

This is so upsetting, as I would have simply purchased a different cot and the rest of the things I needed directly from Metro Baby, but after my experience I would never purchase anything from here again and would not recommend it to any family or friends.

I hope this can be resolved sooner rather than later.

Terrible customer service – I ordered an expensive change table in May and its now December. I still haven't received my order. There was no follow up from Metro Baby to advise me on the delayed order. I have had to follow up multiple times to find out what was going on and still no ETA. They were selling this table online as in stock, even though they didnt have any… Read more

product to sell. Very disappointing, especially when I spent a few hundred dollars on the item and then had to purchase an alternative option elsewhere to make do.

Clearly not established as a company – I really wish this wasn’t true as they “stock” all amazing brands, however on 2 occasions I have made purchases from this store and both times needed to obtain a refund as either stock wasn’t in and was advised it wouldn’t be in for months or on another time I made a order waited 15 days still had not received anything, contacted store only to be… Read more

advised my order was stolen on their end and also because I placed the order before Christmas it was a busy time. Let’s just be clear I made order 10 days before Xmas,but it was never sent, the lady then promised me she has the stock and will personally go to Australia post tomorrow and send it- I then get phone call following day informing me she did not have stock. Save yourself the hassle and buy from baby bunting.

Best Variety of Items – I was initially drawn to the cute items when purchasing a gift but now as an expecting mum, I am even more impressed by the large range of items. I also love that they have a registry option. By far one of the best baby stores that I have come across! I will be sure to be purchasing many items for the little one in the next coming weeks / months.

Great store and online store! – Purchased a baby shower gift from here and the process was seamless. Customer service was great and online store was easy to navigate. Will definitely keep coming back for more products.

My local baby store – Metro Baby are the perfect shop for gifts and everything you could need setting up your nursery or preparing to have a baby. Their staff are always lovely and helpful. I highly recommend checking out their store for all your baby needs!

Lollipop Sprout Cot – Very pleased with Metro Baby when we ordered out Lollipop Sprout Cot, the staff offered great service and had the product shipped off promptly. We love the cot and will continue to shop at Metro Baby for more of our babies needs, a big thanks to the team at Metro Baby!

Great store, everything you need – Beautiful store with everything you could need. Not too many baby stores in Richmond area so this is a perfect one stop shop!

Pram help in store – We had a great experience in store with help deciding on a pram. The sales consultant was so patient, helpful and full of knowledge - it really made the whole experience less overwhelming for us! Thanks!

Love METRO Baby! – A company that sells a variety of high quality products online for babies/children! They stock the brands that I love ... especially Haakaa! Also, customer service was very helpful when I has questions in regards to bottle and steriliser compatibility!

Fantastic customer service, high-quality product! – I've ordered from Metro Baby a couple times now, and the service and products are always at the highest standard.

Premium curated baby products – One stop shop for the best baby and children’s products. I feel confident that the selection on site includes quality pieces to help families on their parenthood journey.

Great place for all baby needs – Organised perfectly with good customer service! Have a great range of products that most stores do not have and love the whole range!

One Stop Baby Shop! – Metro Baby has become our go-to shopping destination when we need any baby/toddler items as they have such an extensive range and include a lot only natural, non-toxic, timber products. The staff have always been friendly and helpful and it has been easy shopping with a wriggly toddler in-toe!

Best baby store – Metro Baby has the best brands for all things baby! I used Metro Baby for my baby shower registry and can’t fault it. Super fast shipping on orders too. Definitely recommend.

Metro baby – I absolutely love everything I have bought off this website. All the products have been incredible and I’ve used every single one. They are so efficient with delivery I never have to wait more than two days for an order!

Friendly and super knowledgeable – The team at metro baby are super knowledgeable about all pregnancy and postpartum. Their range in store is also super well stocked!

Personal and friendly service / great products – I've purchased several items from Metro Baby over the last few months. Each time I've been after something specific (as I get to know what Bub actually needs!) and the staff at Metro Baby have been super helpful and taken the time to talk me through options and instructions with each item I've bought. Beautiful selection of items too.