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Metro Solar
NickGreater Melbourne (Inner), VIC
Great system, all works beautifully. I can sit and look at all the solar stats on my phone app from anywhere.
Really happy with the installation, the team did an excellent job on a difficult second story roof. They turned up when they said they would and were very careful not to damage anything during the installation. Since we switched it on, it just works and the Enphase app makes it very easy to see exactly what the generation and consumption numbers are.
If you are getting solar, it's worth getting it done properly by these Metro.
1 comment
Pheak Greater Melbourne (Outer), VIC
Best product for shaded roof
Company was easy to deal with.
Jordan did his best at all times
Swift and accurate.
Slowed down the process due to covid19 but couldn’t blame this good group.
Getting roughly 25% of capacity of heavy cloudy days
Which is right.
On a good day I’m getting very high production even with tall trees new by.
Enphase/micro inverters is the way to go.
Monitor your solar production is easy with an app.
5 star from me.
1 comment
Metro SolarMetro Solar
Thank you for your review and we are glad you are enjoying your new system.
Yes, we agree the enphase monitoring system is definitely easy to use and by far the best on the market.
Regards Metro Solar
Brendan CraneyGreater Melbourne (Outer), VIC
- 2 reviews
Happy Customer
Have just had an Enphase solar system installed by Metro. Cannot praise them enough, very happy with the service and installation. A special shout out to Jordan in Sales and Zac and team who carried out the installation.
1 comment
Metro SolarMetro Solar
Hi Brendan,
Thank you for the review and I know both Zac (the installation team) and Jordan will be pleased with the personal shout-out.
Thanks for your business and patience through Covid shutdowns. Metro Solar
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Jordan was fabulous!
Jordan explained the whole process that was very understanding. His panel design and troubleshooting (regarding shaded areas) was on point. I could not recommend him highly enough for anyone who's curious about solar and just need it explained in layman terms.
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Leon MGreater Melbourne (Metropolitan), VIC
- 2 reviews
do not use this company
I strongly suggest you do not use this company. Initially the salespeople were very responsive and helpful and gave no indication of any problems. That was back in October. afterwards I would need to regularly chase them for an update on progress. It took them a month to submit the application (which was approved very quickly). Then more chasing by myself to only be told in December they were out of stock. more chasing through Jan to finally get an install date confirmed for mid Feb. The installers turn up and then tell me the roof was too high...
Read more a pitch (something that could have easily been checked over the last 4 months) and they would have to reschedule but would not be a problem. I then wait several days to then have to chase yet again for an update to be told they can't do the install. 130 day! Worst customer experience I have had in a very long time.1 comment
Metro SolarMetro Solar
Hi Leon,
We understand you are frustrated that your installation could not go ahead. This is something we never want to happen to any of our customers. Unfortunately when our installers raise a safet...
ShaneGreater Melbourne (Inner), VIC
- 2 reviews
Best company I have used
All I can say is this is the best company i have used..
Professional from start to finish..
Well done metro I will recommend you to all my friends..
Thanks for the great work...
Great service and product
Chun from Metro Solar was very helpful and answered all our queries. We are very pleased with the solution he designed for our home. The installation team was also friendly and efficient. We would highly recommend Metro Solar
Gary H.Greater Melbourne (Outer), VIC
Feedback
Happy with this product, highly recommend Metro Solar. Great friendly customer service. On time installation. Very professional
Thanks Jeremy Furness
Rach ZGreater Melbourne (Metropolitan), VIC
Fantastic service and product
Whole process was easy and Jordan was fantastic to deal with! Saw the benefits of the system immediately. Would recommend Metro Solar to anyone.
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Martha K.Greater Melbourne (Inner), VIC
- 2 reviews
Great assistance
Chun, from Metro Solar, was informative and knowledgeable of his solar products. He assisted us with all our queries. Thanks.
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joelGreater Melbourne (Outer), VIC
Easy install, Great service, Competitive and informative
I had contacted over 10 different retailers to price check and also research over a month. I also had actually compared side by side with EACH retailer i contacted and asked them their thoughts. After doing much research and comparison, it was down to 3 retailers but Chun who was the representative who helped me. Actually came through with price matches and outdone the service by being with me every part of the way. Not only giving me advice on each competitors products(which i went to research on as well) comparing to what he had to offer. Also adviced me on what to look out for even when still shopping around. Great service by Chun, and 100% recommend. Guys who came to install were also friendly and quick.
Excellent Service and a Fantastic Product
Metro Solar recently installed a Redback Technologies 11.9 battery system at our property and we could not be happier with the outcome. Thoroughly professional with an exceptional level of technical skill in ensuring the system meshed seamlessly with our existing infrastructure. I would recommend this company to anyone looking to install solar or batteries.
- Verified customer
Exceeded my expectations
I decided to replace my 15 year old solar panel system (1.65 Kw) with a larger PV array (6.6 Kw) and a 10 Kwh battery. The aim was to eliminate my power bill and provide power when the grid goes off the air, which happens regularly in my area.
Because of the many horror stories regarding solar companies I was apprehensive about who to select to provide and install the system for me. I wanted a company that understood where the technology was at and could guide me through what was appropriate for my purpose. I also wanted a company that did ...
Tony ChewCentral Highlands and Goldfields, VIC
Great Advice and Hassle-free Installation
Metro Solar installed my original system in 2013 and we were very happy then with the company's professional approach and competitive pricing. We had been supplied with quotes from 2 other companies. Since 2013, the feed in tariff had diminished, so I was looking at installing a battery to store any excess power generated. I didn't bother looking for other quotes because of my previous experience with Metro Solar. In my initial discussions with Jordan Loone at Metro, I was confident I had made the right choice. Jordan evaluated our usage patter...
Read morens and advised that it would much better and more cost effective to replace the existing APS 5kw system with an Enphase 9.25kw system. Jordan's advice has been spot-on and since installation we have already seen the enhanced benefits of the new system. Jordan also guided me through the application process with Solar Victoria which made it very easy. He was always available to answer questions I had before and after installation. The installation team were efficient and courteous and we are now enjoying the benefits of the new system and can monitor its efficiency through the Envoy/Enphase/Enlighten app. I would have no hesitation in recommending Metro Solar.1 comment
Metro SolarMetro Solar
Thank you Tony for your kind words, and we are happy you were pleased with your install for the second time.
Enjoy your savings with your big premium Enphase Solar System.
Regards Metro Solar
Graeme LethborgGippsland, VIC
- 2 reviews
Great service
Great company we were looked after by Jordan loone and he was always professional and always ready to assist us in both a friendly and professional manner. Highly recommend this company
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VictoriaGreater Melbourne (Outer), VIC
Excellent service!
We had a great experience start to finish when having our solar installed. Jordan was a fantastic resource, very knowledgeable and informative and ensured that we were happy at each step. The entire process from initial conversations to Installation was simple and straightforward and the team at Metro Solar was always happy to answer any questions we had. Would definitely recommend.
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Kate0473Greater Melbourne (Outer), VIC
- 2 reviews
- 1 like
Great experience!
Researched Solar for sometime and investigated different systems and companies. A friend recommended metro solar to us so we called them and met with Jordan and were very impressed with his Knowledge & explanation along with the very fair pricing offered by him we decided to proceed with Metro.
We weren’t disappointed at all! The whole process from sales to install was handled extremely professionally and smoothly.
The team of Installers that came out were very neat and efficient from what we could tell. Inspector came out within few days to i...
DenisGreater Melbourne (Outer), VIC
Keep Up The Good Work
Courteous, Professional, Clean and Genuine. From my initial contact with Jeremy then Belinda, Michael and Dan I am very happy with your company. No Stress, Hassle Free and a pleasure to deal with all of you. Thank You.
Experienced roof water leak after solar panel install
Experienced water leak after solar panel installation.
Solar panel electrical condute blocking the drain water and leaking to floor
plumber was engaged to inspect and report
4 months waiting period for organising install
The reviewer stated that an incentive was offered for this review
JW17
- 2 reviews
- 2 likes
Absolutely awful - steer clear at all costs
I have no idea what the quality of the installation is - as they never installed. I paid the deposit 6 months ago, with the understanding that i may need to pay for a cherry picker given site access - which I did. They finally turned up after numerous calls and emails to tell me it was too hard and they didn't want to finish the job.
Not only has this cot me time - it has cost a lot of money. They had my deposit for 6 months and the rebates have fallen in the mean time.
Absolutely appalling service - great at taking your money, but don't expect them to actually follow through. Steer clear....
1 comment
Metro SolarMetro Solar
Hi,
We apologies that unfortunately your job could not go ahead and we had to provide a full refund.
The team here know that it is disappointing after going the application process and being approved for installation....
Questions & Answers
johnshenasked
Our solar power has been installed by Metro Solar in June 2017, we spend $5000 to installed 4.29KW Optimizers system, but at 12th February 2018 stop working till now, during this one month time, we made many calls to Metro Solar, and they send people twice to tried check the system, but could not find problems, is anyone have similar problems and any solutions please give some opinion?
3 answers
Metro SolarMetro Solar
Hi John,
Apologies for responding here but i thought i would answer your question.
Firstly please check your system as it is working correctly.
The issue was a faulty manufactured plug on the optimiser which is extremely not common and have never seen this before.
Under instruction form Solaredge we checked the isolator and cabling and gave all the data back to SolarEdge Engineers, this proved to still be inconclusive.
So Solaredge shipped a brand new inverter just incase it was the inverter.
On the final site visit, we waited for a new inverter to be shipped from the manufacture just in case it was the inverter, the team removed all panels and found that one of the optimiser has a pin in the plug of the optorisier was short in the pre manufactured plugged.
This was extremely challenging fault to find, and considering the team complete uninstall all panels and re installed and spent a total of 12 hours between our site visits.
Metro Solar and SolarEdge are extremely proud of the boys to find such a difficult fault.
Sorry if you were at all inconvenience for the two week process.
Regards Meto Solar
Yes I too have had metro solar install a 4.9 system lucky if it generates 14 kwh/ day have had many phone calls to them but still no fix.
Metro SolarMetro Solar
Hi Justin,
Sorry for the late reply, unfortunately, we did not see your question as it has been added in with some else question.
Please reach out to us we would love to make sure your system is working 100%, we do have performance guarantees in place with some customers.
Again, please contact support@metrosolar.com.au as I can not find a Justin with a 4.9kW system in our database.
Regards, Metro Solar
Details
Category | Solar Panel Installers and Solar Retailers |
---|---|
After Sales Service | No |
Solar Connection Type | Grid-Connected, Hybrid and Off-Grid |
Services Provided | Installer and Solar Product Retailer |
Clean Energy Council Recognition | Approved Retailer |
Solar Connection Type | Grid-Connected, Hybrid and Off-Grid |
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Metro SolarMetro Solar
Thank you Nick for your kind review.
Enjoy your awesome Enphase system and all the savings.
Regards Metro Solar.