Third Time Installation
Hello Everyone. This is the third time we have used Metro Solar to instal solar on our houses and again; a great professional team.
We found from the initial quote, Jeremy knew his "solar", offered great options and was very patient as we worked through the various solar solutions until we settle what is now, the best solar design for our property.
Then came Zac and his installers arrived to fit the panels on the roof, ensuring they were positioned so as they could not be seen from the front of the property. The installation was seamless an...d team members answered any technical questions. Then finally Anthony follow up with a "Solar completion" email notifying our retailer, "job completed". What impressed me with Metro Solar is that they have in place a very good "end-to-end" process that works. Thank you again Metro Solar and already we have people in our area wanting to use Metro Solar to install their PV systems.
We recently moved house and shortly after received what appeared a very good offer from Metro Solar for past customers. When I called I was very quickly transferred to the Sales Manager. He sent me a quote very quickly which stated numerous discounts and the amount I was to pay. There seemed a rush to get the paperwork done and I was told "we should be able to install for you before Christmas". When I was completing the details to go ahead I realised I was applying for a government loan and the amount was in addition to the amount I had been qu...oted. At no point had I been told there was a loan involved or advised of any details of it and the amount of the loan was in addition to what I had been quoted. When a quote says total $2999 I expect that's what I will be paying not another $1400 on top. When I questioned this I was told "all quotes by everyone are done like this". At that point I still decided to go ahead and paid my deposit by credit card over the phone. The deposit was supposed to be 10% as stated. An additional $200 was charged to my card. When I questioned why they had taken in excess of the 10% ($299.90) I was told "we always take a $500 deposit. Metro Solar are an approved Clean Energy Council approved solar retailer. The Clean Energy council states an approved retailer will ensure the sales representative will act ethically at all times and not engage in any dishonest or misleading advertising. Upon questioning why my credit card has been debited for more than the 10% deposit I was spoken to like an idiot and told "we discussed it" At no point was it discussed or did I give authority for more than the required deposit to be taken from my account. It's now almost a month since I advised I want to cancel the installation and have my deposit refunded. I was advised the accounts department probably won't refund the deposit but I haven't received anything in writing to advise of this. I have followed up three times with the Sales Manager and was supposed to get an answer 3 days ago. I don't trust what they would be installing on the roof. I will be taking it further as this is not how an ethical company does business.
excellent service W.T
All contact with Metro Solar was professional. The installation and follow up conversations were excellent a great job all around. Everything was left neat and tidy. A pleasurable experience Thanks to the team I dealt Jordan 0477332377 extremely competent
Fantastic Service & Awesome System
Big shout out to the sales manager Jordan Loone at Metro Solar! He was absolutely tremendous with his knowledge and outstanding work ethic to ensure everything went as smoothly as possible from initial sign up to installation. He went through every step with me and helped me understand the different products available to me to make the best choice.
The installers were very efficient and helpful on the installation day, all paperwork was submitted in a timely fashion to my power company so another big tick to the support team.
The SolarEdge Optimizer system with Hyundai solar panels is definitely the system to get!
Would 100% recommend Metro Solar and Jordan to anyone looking at going solar.
Great system and service.
Great customer service from start to finish, thanks to Chun for quoting me a system to suit my needs and to Jordan, Belinda for keeping me updated right throught the installation, would definitely recommend Metro Solar thanks again guys.
Easy to negotiate a deal with Chun.
Installation would have been OK, but trying to de-bug a dodgy inverter kept the installers there 'till dark.
Eventually resolved after a 2 weeks of bad weather , but good honest communication throughout.
System works well and reliably, and the app is great for seeing what's really happening up on your roof.
(although it's been extremely dull "solar weather" in Melbourne for the last 6 months!)
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Above and beyond
Jordan from metro solar was outstanding considering lockdown situations , always available to answer any questions I had with the product made everything run smoothly can’t thank him enough , install was easy process on time and very good to deal with also
Thoroughly professional and Helpful
Even though my installation wasn't done by Metro, they went out of their way to assist after a bad experience with a previous Enphase replacement was left unfinished. Anthony deserves 10 stars for customer service
I am very happy with the Enphase Solar system that we had installed this year.
We had this company recommended to us but regardless we got 3 quotes. Chun from Metro Solar was outstanding in explaining how solar panels functioned and how the solar installation worked. He was extremely patient and informative with my many questions during many phone calls and provided us written information to ponder over. So it was obvious to us to go with Metro Solar. Chun lived up to his promise that there would be no unexpected charges on installation. The installation was professionally done. We were also impressed with the after-service Enphase zoom session. Thank you for the great service.
The Right Choice
Great customer service from the word go highly recommend Metro Solar we went with an Enphase system and extremely happy. Thanks for Quality service Metro Solar and making the process so very simple.
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Got our solar battery installed about ten days ago. Not only was it professionally installed, but Jordan was very supportive right from the beginning and guided us through the steps we needed to take, including how to apply for the government rebate. I would definitely recommend this company.
Metro Solar great job
Thank you Metro for doing a really great job. 2 standouts for me:
- Jordan the sales guy genuinely listened to me and worked out a plan for my slightly challenging requirements. A lot of other places just seemed to want to "off the shelf" everything and didn't care. Jordan was very different all the way through until I was 100% happy with end result.
- Belinda & support team. Being patient with my newbie questions and getting me up and running
Great job all!
For technical details:
* 21.83kW system with 59 LONGi panels & Enphase microinverters
Great advice and problem solving!
Really happy with the sales, installation, service and the system. Other quoted a dud system that would not have been effective in my situation, metros solution is great! My install was not straightforward, but the team problem solved to find alternatives which was a great outcome!
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Great Customer Service
I am really happy with my solar panels. Chun Lee from sales was fabulous, friendly, and very informative. Belinda from the installation team was fantastic in organising the installation. Thank you Metro Solar team.
Great to be on solar system
On the whole very happy with Metro Solar from sales through to installation but at times could have been kept better informed of installation process.
Then installation crew were very clean and efficient.
Questions & Answers
Our solar power has been installed by Metro Solar in June 2017, we spend $5000 to installed 4.29KW Optimizers system, but at 12th February 2018 stop working till now, during this one month time, we made many calls to Metro Solar, and they send people twice to tried check the system, but could not find problems, is anyone have similar problems and any solutions please give some opinion?
Apologies for responding here but i thought i would answer your question. ...Firstly please check your system as it is working correctly. The issue was a faulty manufactured plug on the optimiser which is extremely not common and have never seen this before. Under instruction form Solaredge we checked the isolator and cabling and gave all the data back to SolarEdge Engineers, this proved to still be inconclusive. So Solaredge shipped a brand new inverter just incase it was the inverter. On the final site visit, we waited for a new inverter to be shipped from the manufacture just in case it was the inverter, the team removed all panels and found that one of the optimiser has a pin in the plug of the optorisier was short in the pre manufactured plugged. This was extremely challenging fault to find, and considering the team complete uninstall all panels and re installed and spent a total of 12 hours between our site visits. Metro Solar and SolarEdge are extremely proud of the boys to find such a difficult fault. Sorry if you were at all inconvenience for the two week process. Regards Meto Solar
Yes I too have had metro solar install a 4.9 system lucky if it generates 14 kwh/ day have had many phone calls to them but still no fix.
Sorry for the late reply, unfortunately, we did not see your question as it has been added in with some else question....Please reach out to us we would love to make sure your system is working 100%, we do have performance guarantees in place with some customers. Again, please contact email@example.com as I can not find a Justin with a 4.9kW system in our database. Regards, Metro Solar
Get an answer from our members and Metro Solar representatives
|Category||Online Shops, Solar Panel Installers and Solar Retailers|
|After Sales Service||No|
|Services Provided||Installer and Solar Product Retailer|
|Clean Energy Council Member||No|
|Clean Energy Council Recognition||Approved Retailer|
|Solar Connection Type||Grid-Connected and Hybrid|
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