- Sign in
- Write a review
MetroMovers
Reviewer Photos & Videos
- 5 reviews
- 9 likes
- Verified
Excellent service
Really pleased with the move. We moved a selection of heavy and bulky items from 4 BED house to our new address, Rafael, Max and Jouan? Were on time, polite, helpful and really took care without furniture. No damage at all and a great team. Recommended. They will be 1st on our list for our next move
- Verified
I almost consider the experience a scam
Misleading on pricing of their cardboard boxes. I was told "an extra $25 for the boxes, take as many as you need". I was charged an extra $100 for using four of their plain, cardboard boxes. This is on top of $840 for moving from a small one bedroom apartment, three blocks down the street. Reaaaally took their time. Look elsewhere.
- 2 reviews
- 1 like
- Verified
The worst move I've ever had - scratched furniture and poor customer service
This was the worst move I've ever had - furniture was scratched through carelessness by the movers, with no response to written complaints about it. Further to this, one of the crews finished up early when there was work still to be done, requiring me to pay a second crew to do it. I was told this would be followed up but a response was never provided despite my follow ups (they had my money and that was that).
I won't be using this place again and actively caution my friends who are moving about them - I've moved plenty of times and never had these basic issues.
- 2 reviews
- 1 like
- Verified
Terrible, stressful and the worst customer service experience- a disgrace
Do not use them, rude and aggressive customer service from [Name Removed]- the manager of the business and the worst customer experience I have ever known when trying to resolve issues directly with a business.
Metromovers do not honour their brand values - Operations Manager [Name Removed] says “we strive to do everything we can to make our customer's life easier when it comes to relocating. Our aim is for the process to be as smooth, stress‐free and efficient as possible.
I used metromovers previously and was happy, now I have had the opp...
Read moreosite experience. The truck turned up at the correct time with only one mover, I had to wait two hours for the other guy to turn up. The truck was an Avis truck and it felt like a couple of mates turning up to help with a rented truck rather than a professional moving conpany. The move took longer than expected. Several key large items such as artwork and outdoor plants were left behind at the property. The guys said that I could move them myself to save time. I can’t move large artworks and heavy plants myself in a hatch back. There was a rush at the end of the day and due to 2 hour delay I had to drive in peak hour to second drop off. When I called to explain my frustration to head office, the manager of the business told me that being late is ‘normal’ even though I had booked a 7.30am move and said that I should be more understanding. I was also told that in order to complete the move with the bigger items left behind I would need to pay again to complete the move. When I said that this was unreasonable she accused me of trying to get people to work for free and that if I didn’t pay my account in full the team would not make the second drop. Never once did I say that I wouldn’t pay my account, [Name Removed] also accused me of trying to get ‘something for free’. She continued to speak over me and shut me down without empathy, respect or understanding of the situation and tried to bully me into accepting a substandard service. Aside from the kind and empathetic removalists, the whole experience was a disgrace.Find out how MetroMovers compares to other Furniture Removalists
Know better, choose better.
- 3 reviews
- 2 likes
- Verified
Inconsistent. Time Wasting. Something goes wrong you're on your own
Great the first time in July 2020 for a move from Croydon to Patterson Lakes. Awful second experience from Patterson Lakes to Carrum.
First time was a longer distance move. Second time was 5 minutes down the road - but the bill was double that of last time and I had even less stuff. These people were constantly on the phone, dithering around in the truck to draw out the time. His assistant seemed frustrated with his behaviour but powerless to do anything about it.
Broke a piece of my fridge after they refused to listen to me stating it was the ...
- 4 reviews
- 4 likes
- Verified
Terrible customer service, management worse!
Customer service is not their strong point that’s for sure!!! Really don’t care about the person, they just care about the money. Once something goes wrong. They are not interested in you.
After booking the move on Tuesday for a Friday, I got a call the next day saying that they could no longer do the move on a Friday morning and need to do the move in the afternoon. They apparently could not find a truck for the morning even though they took my deposit and confirmed the previous day. The operations manager called me and couldn’t care less that...
- 4 reviews
- 6 likes
- Verified
Highly recommended
Great job. Turned up on time and with short notice. Very professional. Took care with all items. Would recommend Metro Movers to family and friends and would use again. Thanks
- Verified
Very slow and damage to my stuff
I would not recommend this business. I moved from a 3 bedroom unit (with a lift) to another 3 bedroom unit (with lift) to the neighbouring suburb. Started at 11:15 am and finished 13 hours later. I booked three movers and I also had to assist. It was exhausting - I did 30,000 that day. There was damage to my stuff as well. Requests via telephone, online application and email to claim on their efficiency guarantee and no damage have remained unanswered.
- Verified
Disappointing to say the least.
We had a large house so requested a large truck, the phone staff was friendly. The two movers that came moved incredibly slowly, were rude and would stand in the truck for 15 minutes before moving the next piece of furniture.
We called their head office and talked to a guy named [name removed] who made them speed up. We ended up only packing half the things we wanted to and were forced to do it ourselves later.
We followed their truck as we lost confidence in them and found that they went to a completely different Sydney suburb! They then ar...
Read moregued with me that it was correct so I asked to pass their order form. The moment I said that they immediately conceded and drove to our actual address... After telling [name removed] all of this he gave us a small discount of 1 hr off the bill and were told they were new staff. This was an incredibly stressful experience and I will never use this company ever again. We chose this company because they had stellar reviews online but their service didn't reflect that.Find out how MetroMovers compares to other Furniture Removalists
Know better, choose better.
- Verified
Horrendous and boarding on criminal
Do not use them - they are bullies and thugs - they threatened to hold all our items hostage simply because I questioned why the driver disappeared for 50 minutes - very slow.
- Verified
They got straight on with the job
Moved with metro movers on the 17th Jan and then had our stuff held at their depot whilst we painted the house. The team were very polite, efficient. They got straight on with the job. Thanks
- 2 reviews
- Verified
Great experience
The ream were very professional and extremely pleasant + polite workers. They were very helpful. We would highly recommend Metro Movers to our friends and family, which we have already done so.
Find out how MetroMovers compares to other Furniture Removalists
Know better, choose better.
- Verified
Great Care Taken
"Excellent service. Great care taken. Very pleasant movers. Would recommend MetroMovers to other people moving home. It was a big, heavy load we had moved from Ormond to Seaford in Victoria."
- Verified
Wonderful! Thank you!
Wonderful! Thank you! It was a big move and the guys were friendly and very hard working. Loved the professional and positive attitude from the two removalists. Great job MetroMovers.
Thank you M - such a pleasure to read such a glowing review. Thank you for taking the time to share your positive experience here. We really appreciate it.
Best regards,
MetroMovers Management
- Verified
Awesome!
Awesome! The team were so very careful and helpful. MetroMovers moved us out of our offices in Prahran, and now they've moved us back in! The team did a great job both times.
Thank you LWreth - your feedback is greatly appreciated. We look forward to moving you again in the future!
Best regards,
MetroMovers Management
Questions & Answers
Sorry, there are no questions yet.
Get an answer from our members and Metro Movers representatives
Details
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Thank you Pdp - Thank you for taking the time to leave us such a glowing review. We gave it our best and appreciate you sharing it.
Best regards,
MetroMovers Management