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Inconsistent. Time Wasting. Something goes wrong you're on your own
Great the first time in July 2020 for a move from Croydon to Patterson Lakes. Awful second experience from Patterson Lakes to Carrum.
First time was a longer distance move. Second time was 5 minutes down the road - but the bill was double that of last time and I had even less stuff. These people were constantly on the phone, dithering around in the truck to draw out the time. His assistant seemed frustrated with his behaviour but powerless to do anything about it.
Broke a piece of my fridge after they refused to listen to me stating it was the ...
Terrible customer service, management worse!
Customer service is not their strong point that’s for sure!!! Really don’t care about the person, they just care about the money. Once something goes wrong. They are not interested in you.
After booking the move on Tuesday for a Friday, I got a call the next day saying that they could no longer do the move on a Friday morning and need to do the move in the afternoon. They apparently could not find a truck for the morning even though they took my deposit and confirmed the previous day. The operations manager called me and couldn’t care less that...
Great job. Turned up on time and with short notice. Very professional. Took care with all items. Would recommend Metro Movers to family and friends and would use again. Thanks
Very slow and damage to my stuff
I would not recommend this business. I moved from a 3 bedroom unit (with a lift) to another 3 bedroom unit (with lift) to the neighbouring suburb. Started at 11:15 am and finished 13 hours later. I booked three movers and I also had to assist. It was exhausting - I did 30,000 that day. There was damage to my stuff as well. Requests via telephone, online application and email to claim on their efficiency guarantee and no damage have remained unanswered.
Disappointing to say the least.
We had a large house so requested a large truck, the phone staff was friendly. The two movers that came moved incredibly slowly, were rude and would stand in the truck for 15 minutes before moving the next piece of furniture.
We called their head office and talked to a guy named [name removed] who made them speed up. We ended up only packing half the things we wanted to and were forced to do it ourselves later.
We followed their truck as we lost confidence in them and found that they went to a completely different Sydney suburb! They then ar...gued with me that it was correct so I asked to pass their order form. The moment I said that they immediately conceded and drove to our actual address... After telling [name removed] all of this he gave us a small discount of 1 hr off the bill and were told they were new staff. This was an incredibly stressful experience and I will never use this company ever again. We chose this company because they had stellar reviews online but their service didn't reflect that.
Horrendous and boarding on criminal
Do not use them - they are bullies and thugs - they threatened to hold all our items hostage simply because I questioned why the driver disappeared for 50 minutes - very slow.
They got straight on with the job
Moved with metro movers on the 17th Jan and then had our stuff held at their depot whilst we painted the house. The team were very polite, efficient. They got straight on with the job. Thanks
The ream were very professional and extremely pleasant + polite workers. They were very helpful. We would highly recommend Metro Movers to our friends and family, which we have already done so.
Great Care Taken
"Excellent service. Great care taken. Very pleasant movers. Would recommend MetroMovers to other people moving home. It was a big, heavy load we had moved from Ormond to Seaford in Victoria."
Wonderful! Thank you!
Wonderful! Thank you! It was a big move and the guys were friendly and very hard working. Loved the professional and positive attitude from the two removalists. Great job MetroMovers.
Awesome! The team were so very careful and helpful. MetroMovers moved us out of our offices in Prahran, and now they've moved us back in! The team did a great job both times.
Professional, careful & respectful
The Metromovers were professional, careful and respectful. They movers themselves were easy to talk to and helpful when they moved us from a ground level house in a double-story terrace in Sydney.
We are very happy with the outcome.
Just wanted to provide some feedback on your service from Saturday 19th October.
I highly recommend the MetroMovers service. The process from start to finish was easy and conducted professionally. Our moving team (Vinnie, Alex and Matt) were fantastic. They were punctual, friendly and, above all, took great care with our furniture and possessions. We are very happy with the outcome.
Fabulous guys who worked so hard all day. We moved from our farm in Balnarring all the way to Foster. It was a big move, but the guys arrived nice and early and just kept at it all day.
5 Star! Hard working and great to deal with. Was a quick move - 2 bedroom house just a few neighbourhoods over, but the boys were professional and courteous. Would definitely recommend them to anyone!
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