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MetroMovers
4.1 from 85 reviews · View Statistics
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Reviews

4.1
85 reviews
  • Rates and Fees
    2.3 (4)
  • Job Satisfaction
    2.5 (4)
  • Timeliness
    2.7 (3)
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Phil11
Phil11Victoria
  • 5 reviews
  • 9 likes
  • Verified

Excellent service

published

Really pleased with the move. We moved a selection of heavy and bulky items from 4 BED house to our new address, Rafael, Max and Jouan? Were on time, polite, helpful and really took care without furniture. No damage at all and a great team. Recommended. They will be 1st on our list for our next move

Rates and Fees
3/5
Job Satisfaction
5/5
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Jem
JemGreater Melbourne (Inner), VIC
  • Verified

I almost consider the experience a scam

published

Misleading on pricing of their cardboard boxes. I was told "an extra $25 for the boxes, take as many as you need". I was charged an extra $100 for using four of their plain, cardboard boxes. This is on top of $840 for moving from a small one bedroom apartment, three blocks down the street. Reaaaally took their time. Look elsewhere.

Rates and Fees
2/5
Job Satisfaction
3/5
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Tom
TomSydney, NSW
  • 2 reviews
  • 1 like
  • Verified

The worst move I've ever had - scratched furniture and poor customer service

published

This was the worst move I've ever had - furniture was scratched through carelessness by the movers, with no response to written complaints about it. Further to this, one of the crews finished up early when there was work still to be done, requiring me to pay a second crew to do it. I was told this would be followed up but a response was never provided despite my follow ups (they had my money and that was that).

I won't be using this place again and actively caution my friends who are moving about them - I've moved plenty of times and never had these basic issues.

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Rates and Fees
2/5
Job Satisfaction
1/5
Incentivised Review No
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Angela
Angela
  • 2 reviews
  • 1 like
  • Verified

Terrible, stressful and the worst customer service experience- a disgrace

published
Incentivised Review No
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Jac
Jac
  • 3 reviews
  • 2 likes
  • Verified

Inconsistent. Time Wasting. Something goes wrong you're on your own

published
Rates and Fees
2/5
Job Satisfaction
1/5
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Blanca
BlancaGreater Melbourne (Inner), VIC
  • 4 reviews
  • 4 likes
  • Verified

Terrible customer service, management worse!

published
Incentivised Review No
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Sharon
SharonGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 6 likes
  • Verified

Highly recommended

published

Great job. Turned up on time and with short notice. Very professional. Took care with all items. Would recommend Metro Movers to family and friends and would use again. Thanks

Incentivised Review No
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  • Verified

Very slow and damage to my stuff

published

I would not recommend this business. I moved from a 3 bedroom unit (with a lift) to another 3 bedroom unit (with lift) to the neighbouring suburb. Started at 11:15 am and finished 13 hours later. I booked three movers and I also had to assist. It was exhausting - I did 30,000 that day. There was damage to my stuff as well. Requests via telephone, online application and email to claim on their efficiency guarantee and no damage have remained unanswered.

Incentivised Review No
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  • Verified

Disappointing to say the least.

published
Incentivised Review No
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Mags
MagsSydney, NSW
  • Verified

Horrendous and boarding on criminal

published

Do not use them - they are bullies and thugs - they threatened to hold all our items hostage simply because I questioned why the driver disappeared for 50 minutes - very slow.

Incentivised Review No
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  • Verified

They got straight on with the job

published

Moved with metro movers on the 17th Jan and then had our stuff held at their depot whilst we painted the house. The team were very polite, efficient. They got straight on with the job. Thanks

Incentivised Review No
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Cheryl A
Cheryl A
  • 2 reviews
  • Verified

Great experience

published

The ream were very professional and extremely pleasant + polite workers. They were very helpful. We would highly recommend Metro Movers to our friends and family, which we have already done so.

Incentivised Review No
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  • Verified

Great Care Taken

published

"Excellent service. Great care taken. Very pleasant movers. Would recommend MetroMovers to other people moving home. It was a big, heavy load we had moved from Ormond to Seaford in Victoria."

Incentivised Review No
Metro Movers
MetroMovers TeamMetro MoversSend a private message

Thank you Pdp - Thank you for taking the time to leave us such a glowing review. We gave it our best and appreciate you sharing it.

Best regards,
MetroMovers Management

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  • Verified

Wonderful! Thank you!

published

Wonderful! Thank you! It was a big move and the guys were friendly and very hard working. Loved the professional and positive attitude from the two removalists. Great job MetroMovers.

Incentivised Review No
Metro Movers
MetroMovers TeamMetro MoversSend a private message

Thank you M - such a pleasure to read such a glowing review. Thank you for taking the time to share your positive experience here. We really appreciate it.

Best regards,
MetroMovers Management

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  • Verified

Awesome!

published

Awesome! The team were so very careful and helpful. MetroMovers moved us out of our offices in Prahran, and now they've moved us back in! The team did a great job both times.

Incentivised Review No
Metro Movers
MetroMovers TeamMetro MoversSend a private message

Thank you LWreth - your feedback is greatly appreciated. We look forward to moving you again in the future!

Best regards,
MetroMovers Management

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