MetroMovers

Really pleased with the move. We moved a selection of heavy and bulky items from 4 BED house to our new address, Rafael, Max and Jouan? Were on time, polite, helpful and really took care without furniture. No damage at all and a great team. Recommended. They will be 1st on our list for our next move

Misleading on pricing of their cardboard boxes. I was told "an extra $25 for the boxes, take as many as you need". I was charged an extra $100 for using four of their plain, cardboard boxes. This is on top of $840 for moving from a small one bedroom apartment, three blocks down the street. Reaaaally took their time. Look elsewhere.

This was the worst move I've ever had - furniture was scratched through carelessness by the movers, with no response to written complaints about it. Further to this, one of the crews finished up early when there was work still to be done, requiring me to pay a second crew to do it. I was told this would be followed up but a response was never provided despite my follow ups (they had my money and that was that).

I won't be using this place again and actively caution my friends who are moving about them - I've moved plenty of times and never had these basic issues.

Do not use them, rude and aggressive customer service from [Name Removed]- the manager of the business and the worst customer experience I have ever known when trying to resolve issues directly with a business.

Metromovers do not honour their brand values - Operations Manager [Name Removed] says “we strive to do everything we can to make our customer's life easier when it comes to relocating. Our aim is for the process to be as smooth, stress‐free and efficient as possible.

I used metromovers previously and was happy, now I have had the opp...

Great the first time in July 2020 for a move from Croydon to Patterson Lakes. Awful second experience from Patterson Lakes to Carrum.
First time was a longer distance move. Second time was 5 minutes down the road - but the bill was double that of last time and I had even less stuff. These people were constantly on the phone, dithering around in the truck to draw out the time. His assistant seemed frustrated with his behaviour but powerless to do anything about it.
Broke a piece of my fridge after they refused to listen to me stating it was the ...

Customer service is not their strong point that’s for sure!!! Really don’t care about the person, they just care about the money. Once something goes wrong. They are not interested in you.
After booking the move on Tuesday for a Friday, I got a call the next day saying that they could no longer do the move on a Friday morning and need to do the move in the afternoon. They apparently could not find a truck for the morning even though they took my deposit and confirmed the previous day. The operations manager called me and couldn’t care less that...

Great job. Turned up on time and with short notice. Very professional. Took care with all items. Would recommend Metro Movers to family and friends and would use again. Thanks

I would not recommend this business. I moved from a 3 bedroom unit (with a lift) to another 3 bedroom unit (with lift) to the neighbouring suburb. Started at 11:15 am and finished 13 hours later. I booked three movers and I also had to assist. It was exhausting - I did 30,000 that day. There was damage to my stuff as well. Requests via telephone, online application and email to claim on their efficiency guarantee and no damage have remained unanswered.

We had a large house so requested a large truck, the phone staff was friendly. The two movers that came moved incredibly slowly, were rude and would stand in the truck for 15 minutes before moving the next piece of furniture.

We called their head office and talked to a guy named [name removed] who made them speed up. We ended up only packing half the things we wanted to and were forced to do it ourselves later.

We followed their truck as we lost confidence in them and found that they went to a completely different Sydney suburb! They then ar...

Do not use them - they are bullies and thugs - they threatened to hold all our items hostage simply because I questioned why the driver disappeared for 50 minutes - very slow.

Moved with metro movers on the 17th Jan and then had our stuff held at their depot whilst we painted the house. The team were very polite, efficient. They got straight on with the job. Thanks

The ream were very professional and extremely pleasant + polite workers. They were very helpful. We would highly recommend Metro Movers to our friends and family, which we have already done so.

"Excellent service. Great care taken. Very pleasant movers. Would recommend MetroMovers to other people moving home. It was a big, heavy load we had moved from Ormond to Seaford in Victoria."

Wonderful! Thank you! It was a big move and the guys were friendly and very hard working. Loved the professional and positive attitude from the two removalists. Great job MetroMovers.

Awesome! The team were so very careful and helpful. MetroMovers moved us out of our offices in Prahran, and now they've moved us back in! The team did a great job both times.