Metropolitan Electrical

I paid a call out fee of $140 to be told in the quote that it was going to cost me $740 to replace a light switch. I could not believe how expensive it was I feel like I was robbed of my $140 call out fee. This is morally wrong to do this to customers.

I wish I read the reviews prior. Everything they are doing is legal but scamming people. Same experience as everyone. Paid the $149 service charge and the electrician promptly came on time. All the details were already provided on the call that switch board is tripping and hence electricity is not there in the house needing investigation. The… Read more

electrician looked for two minutes and said it will be $1,149 to investigate the problem. If the fault is found a seperate quote to fix the problem will be done. This is a scam. No commitment to find or fix the problem that was already explained on the phone and over a thousand dollars for 1 hour effort? Anyway I took my loss on service fee and proceed with another company immediately who who had $300 service charge to attend and included 30 minutes of investigation before per hour effort. They found the issue in no time and I paid $500 though they only asked for $300 in appreciation for a honest work.

Sudden lost of power on a Sunday. Contacted another company, paid a call out fee of $142 which I expected on a Sunday who then sent out an electrician from Metropolitan within an hour which was great. He was a lovely young man who found the problem very quickly and said it was a quick fix. He then showed me a breakdown of fixing the problem at a… Read more

cost of $2300. I nearly fell over. We declined to pay that amount of money and decided to do without power until the next day. After ringing around family and friends who might know an electrician who found one. He came out a few hours later, fixed the burnt out wire within 15 minutes and charged $200.

Pleasantly surprised – Jack from the minute he approached me, was a gentleman, he worked very hard, went above his duty, to make sure everything was done and checked everything thoroughly, I would definitely give him top marks for his work, and as a widow, I felt very valued with him, and safe, which at my age is important.

No power from Sunday afternoon and sorted Monday morning – Dylan P came out and sorted my faulty kill switch and whilst here diagnosed a faulty ceiling fan of which he fitted in getting a replacement fan and fit it after sorting the switch. Professional, tidy and knowledgeable with all my questions in regards to the issues I was having Show details

Excellent Service – Dylan was very pleasant and polite. I was impressed with the advice given regarding the electrical queries I had at the time. Easy to understand information provided. Dylan completed the electrical process, and I would be happy to use the electrical service if required. INSTALLATION Also would like to thank Simon. So nice to see people with good… Read more

work ethics, attention to detail, polite, friendly manner. Good feedback for obtaining best results from the system. A thank you to Taylor, the first contact person from the service, polite, efficient, and the installation details were expediently set in place, also taking in to account our routines. Very pleased with the attention to the cleaning up that was completed Certainly recommend your services.

Incredibly over priced. They charge $150 a call out but then quoted literally $1,100 for “testing” not even solving the problem. The issue was a wall socket not working.

This business is a scam, overharging people for work they don't do. Recently, I've called these people to fix an issue I have with one of the switchboard fuse keep triping. I rang a different business (aparently unrelated) - (Afterhourselectrical.com.au) who turns out they are not doing any electrical work, only finding jobs for these scammers.… Read more

The electrician turned out quite late (although I made the call very late) and quote me $1149 for "up to one hour investigation". The work he did wasn't even related to a qualified electrician work, he just plugged and unplugged some devices in my house to find the faulty one (I could do it myself, but I thought the isse may be water related as it was quite a heavy rain the previous night). They sent me a bill quoting some work the technician never did, to justify their steep charges. Stay away of this people, their minimum charge is $1149 even if they don't have to do an electrical work!

Shame It Was Only A Breaker – Today, Feb 17th I had a circuit breaker fail in my switchboard. I rang metropolitan, and after paying $141.00 call out fee over the phone, a time was arranged to fix the issue. the electrician arrived, spent a few minutes at the board, and the diagnosis was in. The breaker has failed, if you would like to proceed your quote is $1241.00!!!!! I… Read more

politely declined and gave myself a slap for not ringing a local. So I rang a local guy and got a quote for $280.00, shame Metropolitan

Worst Electricians in Australia – Zero Stars - this company is completely a rip off, unethical, lack experience and do not have any type of standards at all. They charge $140 to attend - look at NOTHING and then promptly give you a quote for $1,000 plus, to continue the conversation. DO NOT USE THEM - They have been on Current Affair and many other times have been highlighted with their complete bad business acumen.

Absolutely appalling service and ridiculous quote – After paying an attendance fee, no technician showed up for the booking and no communication received from Metropolitan. I had to call to follow up. Booking rescheduled for 2 days later. Technician running late and appointment had to be again rescheduled for the following morning. Told incorrect information about the technician's arrival and… Read more

booking times by the operator. Technician showed by 10-15min before the end of the booking timeframe on the third try. Quoted nearly $13,000 for relatively simple work which we had already purchased the replacement light fixtures and switch covers for ourselves and the technician said he could complete same day. Went for a second opinion from a local electrician for the same work and quoted $1400. If I could give no stars, I would. Beware and avoid at all costs.

Metropolitan Electrical - don’t believe the service promise – The worst service experience of any company ever. Called to book job at 7am. Told 9-12 arrival and call 30mins prior. No show and had to call myself. Poor contractor on a job that was over time but no one in office bothers to call to keep up their service promise. Rebooked for 3-6pm. It’s now 7pm and no show again. Call and after first person hung… Read more

up, second guy says same thing again. This company couldn’t arrange a breath in an iron lung. Great contractors and clearly poor management and service staff.

Electrical – JT and DJ These gentlemen were very professional and efficient with their work today. And I give a commendation to them and G at reception was very helpful and extremely quick in organising our needs today. We will fully recommend your company to others.

Scam unreliable company – Arranged for an emergency call out for an electrical issue. Told them I had no power and needed an electrician the same day. It was 8am and the earliest they said they couldn’t get someone was 5pm. I agreed feeling I had no choice and paid the $142 call out fee. Waited al day and at 4pm I receive a sms cancelling and saying I had to call and… Read more

rebook. I called up and no apology nothing, just that I had to book for another day which I declined. Ended up calling western power who came within an hour and fixed the issue. 100% a scam dodgy company. Do not use.

Dylan P saves the day – I cannot praise Dylan P from Mr Emergency more. Over a heat wave he worked diligently to fix the burnt out wiring on my old house. He was clear and precise when making explanations, saved me money and made a horrid experience so much more pleasant. Thank you Dylan.

Rip off – They forced me to pay $141 up front to get a electrician to be sent out. He charged $1.100 to replace a power switch. He worker very slow to show it was a major job it should have been a 19 minutes job. My background is installation manager for major telecommunication sites . Their costs are a rip off

Zero Stars – I would give zero stars if I could. I had a split system air conditioner that seemed to have a short circuit, accompanied by a popping/firecracker sound coming from the outside unit, which posed a serious fire hazard. Unfortunately, my experience with Metropolitan was incredibly disappointing. I booked your service because I was assured that,… Read more

while your prices might be slightly higher, you provided immediate onsite service. I was told that an electrician would arrive between 3:00 PM and 6:00 PM the same day as the issue was urgent. However, the technician didn’t arrive until after 8:00 PM. I had already paid $140 for the service, expecting timely assistance, and the delay was unacceptable, especially given the potential danger. I could have arranged for another electrician had I known about the delay.

When the technician finally arrived, he refused to investigate the issue unless I agreed to a $1,100 charge for one hour of his time. Given that the issue posed a fire hazard, we had no choice but to agree. However, the technician essentially did nothing. He only checked the main switchboards and switched off the aircon (which I had already turned off for safety) and advised that it should be fine. I requested a detailed report, but the invoice only mentioned the checks on the mains.

The same night, the popping sound and flash of light returned, continuing for another week, multiple times a day. When I finally had another electrician inspect the unit, he discovered an exposed live wire near the outdoor unit, which he promptly capped off after switching off the mains. He showed me the burnt part of the wire and explained how lucky we were that our weatherboard house hadn’t caught fire. He completed the fix in just 5 minutes and charged $118 for the repair, which was done properly.

To make matters worse, I contacted Metropolitan customer service three times, speaking to different representatives, and was told to email customer service for an update. I was informed they couldn’t provide any updates or connect me with someone who could assist. It has now been over a month, and I’ve received no response.

I am extremely upset by the lack of professionalism, poor service, and total disregard for customer satisfaction and the daylight ROBBERY of my money leaving us with a potential Fire hazard when I have a wife and 2 little kids in the house. I would not recommend Metropolitan to anyone and strongly advise seeking service elsewhere.

For Metropolitan I suggest someone contact me immediately regarding my refund for Job Number SA-306371 OR I will formally lay a complaint to the ACCC.

My details should be in your inbox and on the numerous notes of this JOB number

Very happy customer! – Huge thank you to Dylan P for saving my sanity today! You were super fast, friendly (even the picky cat and baby thought so) and said things in a way that was easy to understand, even for a sleep deprived mum. Thank you again for going above and beyond, we appreciate you Dylan, and will keep your details for next time!

Too expensive, go elsewhere – Had to pay $140 for a quote, which was 5x more expensive than any other electrician. They wanted more than $5,000 to install a couple of ceiling fans! Got someone else for less than a grand. They are a rip-off, even their representative recommended we shop around.

Appalling Rip - Off – Lost power due to tripped circuit breaker. Called Metropolitan before 9 am, charged $141 emergency call out - fair enough. Finally arrived mid afternoon and I had to sign an agreement to pay $1044.55 + GST for up to 1hrs work. The technician prodded around for 1/2hr, was critical of the Solar installer, reset the circuit breaker, and gave no… Read more

explanation of any fault!! Then said the circuit board needed replacing and quoted $8500!

Subsequently got another independent quote for $1000 - 1500. INIQUITOUS.

Quoted $2139 for basic ceiling fan installation! – I called to have a ceiling fan installed where a light fitting currently was. I was told the call out fee to get a quote the next day was $141. I told them that was almost half of the total price of the quote I had from elsewhere so I would not go ahead with their service. The receptionist said she’d see if they’d be willing to waive the call out… Read more

fee, and about 20 seconds later she had confirmation that they would be willing to waive the fee. The electrician came out the next day and quoted $2139! Or gave another option for their “silver service” for $1049… We declined and went elsewhere. I had my ceiling fan installed for $300 by a different business.

If only giving 0 stars was an option – I contacted these guys to repair a broken light switch. They refused to give me a quote over the phone and charged $141 call out fee. They advised that the 'electrician' would be there within the next 2 hours, he was over an hour late. When he attended he claimed that he had never seen that kind of switch before. Then went on to show me the quote… Read more

which came to $849. Absolutely ridiculous to attempt to charge someone that amount for changing a switch. Definitely don't recommend. Complete rip off

AIR CONDITIONING UNTI – JW, JD and JT were amazing and worked late to finish the job. All of them were super polite, friendly, tidy and obviously know their stuff!!! Highly recommended xx

Impressive Electrician – Workers arrived swiftly and got everything onsite and completed without any hesitation. Very impressed with the experience, job executed to high standards. Thankyou Jw and apprenticies