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Metropolitan Electrical
2.3 from 39 reviews · View Statistics
Listing monitored by Metropolitan Plumbing

Reviews

2.3
39 reviews
5
(13)
4
(0)
3
(0)
2
(0)
1
(26)
  • Customer Service
    3.0 (32)
  • Timeliness
    3.4 (32)
  • Job Satisfaction
    2.6 (32)
  • Rates and Fees
    2.1 (34)
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Thelma
ThelmaGreater Melbourne (Outer), VIC

Ac replacement

published

Ferris attended my place due to my ac not working all. The ac was over 20years old. Wasn’t worth repairing it, ferris was able to replace unit the same day even tho it was after 3.30pm.
Was blown way that he was able to replace that same day and have it completed by the end of the job.
Will definitely use him again.

Customer Service
5/5
Timeliness
5/5
Metropolitan Plumbing
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Mellini Sloan
Mellini SloanSouth East Queensland, QLD

Air Conditioning Repair

published

Joel attended the site swiftly and conducted himself in a thoroughly courteous and professional manner. He succinctly communicated issues he identified with our system and remedied each, continuing to work to resolve problems, and thoroughly cleaned up afterwards.

Customer Service
5/5
Timeliness
5/5
Metropolitan Plumbing
Customer ServiceMetropolitan Plumbing
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Miller
MillerGreater Melbourne (Inner), VIC

Light replacement

published

Ferris replace and upgraded my down light to led. Was happy with the product and service. He was able to complete all in the one day. Happy with the service will use again

Customer Service
4/5
Timeliness
5/5
Metropolitan Plumbing
Customer ServiceMetropolitan Plumbing
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Monkey B.
Monkey B.Metropolitan Adelaide, SA

Attempting to Rip off women

published

Requested as quote to relocate a phone socket. paid the $140 non refundable callout fee that guaranteed a quality quote from a professional. They sent a Jims electrical van with a young bloke who told my wife who was home alone that it would take 4-5 hours and over $1000 to snake a cable 3 meters and instal the plug. The tradie got very upset when I called him as he realised he could not rip us off. Job went to a licensed sparky and cost $150 with no callout fee. Not sure if this is the Metropolitan business plan.

Customer Service
1/5
Timeliness
3/5
Metropolitan Plumbing
Customer ServiceMetropolitan Plumbing
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Air-conditioning Service

published

Joel attended site within 30mins from my phone call, his prompt and knowledgeable advice helped us understand our new unit. He was quick efficient and safe in all methods of work.

This is the second time I've had this company complete our annual Air-conditioning servicing and recommended them to all family and friends

Customer Service
5/5
Timeliness
5/5
Metropolitan Plumbing
Customer ServiceMetropolitan Plumbing
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fartindagymgrrrrl
fartindagymgrrrrlSouth East Queensland, QLD
  • 2 reviews

Charged $141 for a $1200 quote with nil guarantees

published

I called and booked for a technician to come out for AC that wasn't working. I paid over the phone for someone to come "Diagnose the problem" however they came, took a pic of the AC unit on the ipad and told us it was going to cost $1200 for a "service". Old bud didn't do more than look at the outside of the unit and it stung us $141. If he had of taken the front off and had a look and told me why it was going to cost that much I would have been understanding but he didn't even do anything.

Customer Service
3/5
Timeliness
3/5
Metropolitan Plumbing
Customer ServiceMetropolitan Plumbing
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Emma
EmmaSouth East Queensland, QLD
  • 2 reviews

Very unprofessional

published
Customer Service
1/5
Timeliness
1/5
Metropolitan Plumbing
Customer ServiceMetropolitan Plumbing
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michael g.
michael g.Metropolitan Adelaide, SA

Don't bother - nice staff but even they don't agree with the pricing

published
Customer Service
2/5
Timeliness
3/5
Metropolitan Plumbing
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Be aware - $140 call our fee and exorbitant pricing

published

Quote to connect an electric oven to existing. Others quote $300, this company call out fee and then $1500 for the work. I suggest you read and consider other similar reviews.

Incentivised Review No
Metropolitan Plumbing
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Predatory Pricing. $1500 to install 2 customer supplied smoke alarms!!

published

$140 call out fee and advised will provide fixed price quote for job on arrival. $1400 to change over/ update 2 new wired smoke alarms that I supplied. Told them no thanks. Other companies ~$200/smoke alarm install provided by electrician.

Timeliness
3/5
Rates and Fees
1/5
Incentivised Review No
Metropolitan Plumbing
Customer ServiceMetropolitan Plumbing
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Cherie
CherieMetropolitan Adelaide, SA

Terrible it’s an absolute rip off do not use.

published
Customer Service
1/5
Job Satisfaction
1/5
Metropolitan Plumbing
Customer ServiceMetropolitan Plumbing
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Disgraceful.....would put ripoff merchants to shame !

published
Customer Service
2/5
Timeliness
3/5
Metropolitan Plumbing
Customer ServiceMetropolitan Plumbing
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Stephen
StephenMetropolitan Adelaide, SA

Very Happy

published

Luke came out to and fix an issue with our outdoor ceiling fan. He was very professional in his approach to the work and communication about the job. woukd deifnately use them again and ask for him

Customer Service
5/5
Timeliness
5/5
Metropolitan Plumbing
Customer ServiceMetropolitan Plumbing
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Poor service, expensive and didn’t fix problem

published

Called Metropolitan electrical as they mentioned prompt service on the website. Booking made (with non-refundable call-out fee) for a few days later. Advised would turn up between 9 and 12. Did not turn up during this time. and no phone call until my wife contacted- told we were next. They advised a $600 fee to look for and fix problem. After an hour - no fix and we are out over $700. I rang to get more information. Was advised service manager would contact me - this did not happen.

NOT RECOMMENDED.

Customer Service
1/5
Timeliness
1/5
Metropolitan Plumbing
Customer ServiceMetropolitan Plumbing
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Lee
LeeGreater Melbourne (Inner), VIC

Disgraceful

published

We called Metropolitan Electrical when our power cut out. Without even entering the home, they charged $140 and told us our switchboard needed re-wiring – for $2,600! Why we accepted that quote I don’t know – misplaced trust.

After finishing the job on the switchboard (2 hours), he then checked our appliances and told us the problem was our washing machine. So: we spent $2,740 on their advice, re-wiring a switchboard when in fact it was never faulty!

And the stand-over tactic trying to get payment without an invoice or any other documentation was appalling. We now need to buy a new washing machine, which was the problem all along.

Customer Service
1/5
Timeliness
1/5
Metropolitan Plumbing
Customer ServiceMetropolitan Plumbing
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