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Metropolitan Electrical Adelaide

Metropolitan Electrical Adelaide

 Verified
Metropolitan Electrical Adelaide
4.2

148 reviews

Positive vs Negative
75%25%
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Customer Service
4.1
Timeliness
4.2
Job Satisfaction ?
4.2
Rates and Fees
3.2
5 Marcus  · JT was very prompt in his arrival and very efficient with how he did his work. Am very happy with the work he did.
5 Jamie  · JT awesome work done, very efficient. JT is very smart and friendly electrician. High quality service guaranteed. Highly recommend.
5 Amy  · JT was punctual and a fantastic communicator. He made sure I understood every step of his work today and I felt confident in the decisions we were making.
1 Tarn  · Rip off over charged. Charged for call out fee already paid. Phone staff rude.
5 Elizabeth  · JT was polite, efficient and found that he also owns a Russian blue cat as well which was nice to start with. Would recommend.
5 Lina  · JT was very nice to deal with and fixed the issue for me thanks
Lisa
LisaSA
  Verified Electrical Adelaide

Worst Electricians in Australia – Zero Stars - this company is completely a rip off, unethical, lack experience and do not have any type of standards at all. They charge $140 to attend - look at NOTHING and then promptly give you a quote for $1,000 plus, to continue the conversation. DO NOT USE THEM - They have been on Current Affair and many other times have been highlighted with their complete bad business acumen.

Ilona K.
Ilona K.2 posts
  Electrical Adelaide

Pleasantly surprised – Jack from the minute he approached me, was a gentleman, he worked very hard, went above his duty, to make sure everything was done and checked everything thoroughly, I would definitely give him top marks for his work, and as a widow, I felt very valued with him, and safe, which at my age is important.

Annelyse D.
Annelyse D.SA
  Verified Electrical Adelaide

Absolutely appalling service and ridiculous quote – After paying an attendance fee, no technician showed up for the booking and no communication received from Metropolitan. I had to call to follow up. Booking rescheduled for 2 days later. Technician running late and appointment had to be again rescheduled for the following morning. Told incorrect information about the technician's arrival and… Read more

booking times by the operator. Technician showed by 10-15min before the end of the booking timeframe on the third try. Quoted nearly $13,000 for relatively simple work which we had already purchased the replacement light fixtures and switch covers for ourselves and the technician said he could complete same day. Went for a second opinion from a local electrician for the same work and quoted $1400. If I could give no stars, I would. Beware and avoid at all costs.

Reviews with attachments

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RYP
RYPSA3 posts
  Verified Electrical Adelaide

Crooks, con artists and criminals moonlighting as electricians – Rip off con artists, get you when you are under duress and try to steal thousands. Called an emergency electrician to attend to a blown fuse. Cost to replace fuse $6.35 at Bunnings. Quoted 2350 plus the 141 call out to diagnose the problem fee, BUT the quote charged 1090 to diagonse the problem on top, plus another 1090 for the fuse replacement.… Read more

Then another 59 for god knows what. Long story short, I realised it was a scam when the young kid who came out wasn't an electrician and asked me to call the call centre to take payment after he quoted Whole thing is a shakedown. This isn't an electrical company, this is a company of crooks. Watch out.

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Bradley C.
Bradley C.2 posts
  Electrical Adelaide

Electrical safety switch replacement – Expensive....cost more than I expected $2000 to replace a safety switch plus the call out fee. Job took 45 mins on a Saturday afternoon. I work hard to earn 2000 in the health care system. Maybe I shouldn't care for the sick and just rip people off instead. Prompt service.....but expensive. Needed work done. cerificate of compliance now supplied. Show details

Metropolitan Plumbing
Metropolitan Plumbing    

Hi Bradley, We’re so sorry that your… Read more (+1 reply)

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Mitch T.
Mitch T.3 posts
  Verified Electrical Adelaide

Metropolitan Plumbing & Electrical & Air Conditioning Adelaide – I really can't speak more highly of Dan A & DJ from Metropolitan Plumbing & Electrical & Air Con. Dan and DJ had my entire home fuse box & system replaced/repaired in under 24hrs and my system was the proverbial bin fire, literally, burnt out completely. I can't recommend Dan and DJ any higher, their professionalism and knowledge is only matched… Read more ·  1

by their mad skills. When things go pear shaped, my advice is to ring 1300 367 333 and sit back and relax.

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Gav H.
Gav H.SA4 posts
  Verified Electrical Adelaide

Do not use this service – If you dont literally want to be robbed blind find another electrician any electrician would be cheeper and do the same job.Just an example of how low this company is my father was charges $1090 for a part that sells for $74 retail price because I contacted clipsal and it costs only $28.95 online .He was also charged $890 for a 1 hour fault… Read more

finding investigation which never happened as we already knew where the fault was before he arrived a further $990 was charged for replacing RCD safety switch which infact he blew whilst testing it with the faulty power board which was the issue to start with the retail price is around $60-$80 but charged my father $990 for a part he damaged testing it should of been replaced for free you'd think?.The contractor who installed told me [Name Removed] a different price to what he actually ended up charging my fathers credit card and never recieved any invoice or reciept. I had to call the company to have it sent which included a form of the companys authurisation to terms and conditions which states I sighned it ([Name Removed]) but isnt my signature nore is it my fathers.There is alot of issues from this job including [Content Removed].Something needs to be done metropolitan are ignoring my complaints the people at the call centre are programed robots with one lady telling me she sleeps very well at night and is happy with her job.

Metropolitan Plumbing
Metropolitan Plumbing    

Hi Gav We are sorry to hear about this.… Read more (+1 reply)

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Shannon
ShannonSA5 posts
  Verified Electrical Adelaide

Happy with the job not the price – They are very pricey for the work and take advantage. I would not use again. Company policy should be reviewed. As repeat costumers are more valuable than ripping people off.

Metropolitan Plumbing
Metropolitan Plumbing    

Hi Shannon I am glad were we able to resolve your issue. Thanks Metropolitan.

Positive reviews

Lizzie
Lizzie2 posts
  Verified Electrical Adelaide

Electrical – JT and DJ These gentlemen were very professional and efficient with their work today. And I give a commendation to them and G at reception was very helpful and extremely quick in organising our needs today. We will fully recommend your company to others.

Kylie Jacobs
Kylie Jacobs
  Verified Electrical Adelaide

AIR CONDITIONING UNTI – JW, JD and JT were amazing and worked late to finish the job. All of them were super polite, friendly, tidy and obviously know their stuff!!! Highly recommended xx

Mai
MaiSA
  Electrical Adelaide

Impressive Electrician – Workers arrived swiftly and got everything onsite and completed without any hesitation. Very impressed with the experience, job executed to high standards. Thankyou Jw and apprenticies

Negative reviews

Emma J
Emma JSA5 posts
  Verified Electrical Adelaide

Metropolitan Electrical - don’t believe the service promise – The worst service experience of any company ever. Called to book job at 7am. Told 9-12 arrival and call 30mins prior. No show and had to call myself. Poor contractor on a job that was over time but no one in office bothers to call to keep up their service promise. Rebooked for 3-6pm. It’s now 7pm and no show again. Call and after first person hung… Read more

up, second guy says same thing again. This company couldn’t arrange a breath in an iron lung. Great contractors and clearly poor management and service staff.

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Jess
JessSA
  Verified Electrical Adelaide

Quoted $2139 for basic ceiling fan installation! – I called to have a ceiling fan installed where a light fitting currently was. I was told the call out fee to get a quote the next day was $141. I told them that was almost half of the total price of the quote I had from elsewhere so I would not go ahead with their service. The receptionist said she’d see if they’d be willing to waive the call out… Read more

fee, and about 20 seconds later she had confirmation that they would be willing to waive the fee. The electrician came out the next day and quoted $2139! Or gave another option for their “silver service” for $1049… We declined and went elsewhere. I had my ceiling fan installed for $300 by a different business.

Gray P.
Gray P.SA
  Verified Electrical Adelaide

Massive overchargers. DO NOT USE! – I was charged a $141 callout fee to attend and provide a quote for small job. I had a broken bayonet light batten holder that would no longer hold a light globe, so I needed to replace it which required the power to be turned off, three wires to be unscrewed from the broken fixture then screwed on to a replacement fixture (which I bought from… Read more

Bunnings) and finally the power turned on. Basically, a 10-15 minute job. The guy quoted me $900!!!! I said nope and went elsewhere. How is this mob still in business? They should be avoided at all costs.

Recent reviews

Jaricy
JaricySA
  Verified Electrical Adelaide

Amazing Electrician JW – Thankyou Jw for attending and finishing off the job, loved your attention to detail and really appreciate you taking off your shoes in the house without having to ask. Job well done.

Stacey
StaceySA
  Verified Electrical Adelaide

Fantastic – Thankyou JW for spending the time to break everything down making sure I understood everything. Your worth ethic is incredible and I really appreciate you working until all hours of the night to get the job complete. Very happy with the finished job

Helga
Helga
  Verified Electrical Adelaide

JW Electrician done an amazing job – After contacting metropolitan Jacob the electrician arrived swiftly at my home and completed an amazing job. Very friendly would recommend to anyone.

Dawn kanofski
Dawn kanofskiSA
  Verified Electrical Adelaide

Airconditioning unit JW – I can’t fault the service provided. It was the most professionally delivered caring empathetic approach that anyone could ever ask for outstanding job thanks to Jacob and his team.

David
David
  Verified Electrical Adelaide

Lighting outage JW – I got a text from JW that he was on his way he arrived in about ten minutes I told him what was wrong and he did a expecting and fix the issue I would recommend him to my friends

Bobby
Bobby
  Verified Electrical Adelaide

Power outage, thankyou JW – Great technician, JW has all the know-how, communicated well and provided solutions for our problems, nothing seemed too hard for him

Craig L.
Craig L.
  Verified Electrical Adelaide

Air Conditioner service – LW was prompt in coming out and servicing our air conditioner. He was very thorough in everything keeping us informed of what was happening and if there were any issues to be covered. Well done and thankyou.

Electricians

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Neil W
Neil W
  Verified Electrical Adelaide

Air conditioning replacement – All of the workers to be very approachable they were good at planning and working together and Also were excellent in judging the accuracy of work and whatever needed to be completed they were always approachable and I found that they were excellent in explaining all of the parts of what needed to be done in order to discuss intelligently the… Read more

results Overall I have been very happy and therefore would be also happy to recommend them and Metropolitan to other people. Thank you [Name Removed]

Cat
Cat
  Electrical Adelaide

Luke was amazing – LW came out to the place and did phenomenal work. He was helpful and efficient. He had a friendly manner and was very knowledgeable about how to fix our issue. We’re very glad Luke could help us. Fantastic

Aidan McA
Aidan McA
  Verified Electrical Adelaide

Great job Luke! – LW came out quite late and did a pretty big job all up. His communication was fantastic, he explained it all really well, laid out the options and did exactly what he said he would. Our power was out and now it’s restored and he did it quickly and efficiently.

Paul D
Paul DSA
  Verified Electrical Adelaide

Electrical rcd and breaker repairs – LW was great and timely at responding and resolving my problem. Now i am secure in knowing i am upto code and fixed. Thanks Luke

Supriya
Supriya2 posts
  Verified Electrical Adelaide

Power outage fix – LW came out and took a look at a power outage issue we had. Had a fantastic experience - problem was spotted quickly & solved on the spot. Thanks Luke!

Vicki Butler
Vicki Butler
  Verified Electrical Adelaide

Switchboard & Hotwater service – Thank you JH & J W Excellent service. Professional. Answered all queries diligently. Courteous towards us. Respectful of our property. Completed all work to high standard!

Ryan L
Ryan LSA
  Verified Electrical Adelaide

Just Dont – Paid 140 call-out fee partly because I was promised that someone can be on site within 1 hour. Waited over 3 hours before someone showed up. “Technician” told me he needs to conduct a thorough investigation (despite already having the information on what’s wrong), and that I need to pay an extra $1100. Went instead with a local guy who came in and fixed everything for under $200 (no call out fee). Show details

Julie
JulieSA
  Verified Electrical Adelaide

Why are they still in business – DO NOT use this company. After it cost us over $2000 just to replace two hard wired smoke alarms I realised afterwards they only cost around $40 each. Only at our address less than an hour. Exhorbitant prices which got them twice on A Current Affair.

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