MG Motor Australia

Very disappointing experience with MG. My ZS Electric Vehicle stopped in the middle of the road and was towed to the MG service centre, where it took nearly two months to fix. The biggest frustration was the poor communication. Emails and calls were not responded to, leaving me constantly chasing for updates without knowing the actual issue or… Read more

when I would get my car back. The lack of transparency and customer support made an already stressful situation even worse. Based on this experience, I would not recommend MG to anyone.

Hi all, just venting about my situation. Back in July my car had some major fault where all the sensors went offline and the steering wheel decided to turn left. It was this way for two hours. I had to use some muscle to keep control of the car. The dealership couldn’t find any error logs to show what happened and they had it in the shop for five… Read more

weeks now trying to reproduce the incident.

MG Australia and the dealership (MG Waverley) want me to take the car back and keep driving it until it happens again and hope that the logs record it or there is some witness to prove that it’s doing this odd behaviour. I’m not keen to take the car back or to test it in fear of it happening on the highway. I don’t want to damage another car, put my children in harms way or kill anyone else to test this car.

Just wondering if anyone else had this issue.

I have some webcam footage from the event, but the audio didn’t record and it doesn’t capture the screen and steering wheel. So no proof of all the systems going offline or the steering wheel taking control. I put the webcam footage on YouTube.

It’s a bummer of a situation. I have an MG ZS EV 2023.

https://youtu.be/fbu7uu6WO60?si=jA7tXRVT5ua2XqPW

Unfortunately 1 is the lowest rating possible. A rating of zero or lower would be more accurate. Some reasonably adequate adjectives for this person [Name Removed] who claims to be the Sales Manager and represents MG Bunbury. Disgraceful, exploitative, rude, arrogant, uncaring, greedy for sale....... Once they have your hard earned money and you… Read more

want to be treated like absolute rubbish, get ripped off and sold a non-working, BRAND NEW car then this is definitely the place to shop. If you search you can find many, many 1 star ratings for MG. Bunbury MG certainly lives up to the MG reputation. This company, Bunbury MG - including the person who claimed to be the Sales Manager - [Name Removed] (Maybe to maybe too many letters in his name) have greedily exploited a single older woman and sold a new car which has been off the road for several weeks because it is inoperable - Correct, yes, a BRAND NEW car. The MG Bunbury Dealership has had the vehicle for over a month to rectify it (2 months after delivery of it BRAND NEW) for this time is was apparently being 'repaired'. Yes - a 2 month old car has been back at the MG Dealership for over a month with absolutely no indication from MG Bunbury as to any progress, repairs, etc. Yes, correct - Zero, Nada, Zilch communication to the lady buyer for over a month. So after spending tens of thousands of dollars and informing the dealership of going to hospital for major surgery she has been ignored and treated with zero compassion and nothing other than absolute contempt. Angus did tell her he could sell her a new car but she'd have to "pay more money to get a new one". Absolutely atrocious and disgraceful business dealing - She already had a new car which Bunbury MG did not repair in over a month but she's told she needs to pay for a new car? She was also told that she was "welcome to contact MG Australia and get them to handle this". This is illegal as the contract was with the dealership - they cannot negate their legal responsibility to provide the product sold by them. The lady was also told by [Name Removed] that "You should be thankful" over some aspect of the dealings with MG. The above quotes can all be verified. The lady has requested a refund and Bunbury MG legal people are apparently getting back to her in '7 days.' So after several weeks Bunbury MG having her car, major surgery, recovery in progress the nice people at Bunbury MG are still making her wait. And to add more clarification: At the behest of Bunbury MG a letter was sent to MG Australia requesting a reply within 3 days. The reply from MG Australia took OVER A MONTH. It gave no firm resolution to the problem other than looking into it.

MG PROBLEM VEHICLE – MGZST core bought new june 2023 salesperson didn't mention that it was june 2022 build so it had been sitting for 1 year before it was delivered I fronted the salesperson about this they said they don't have compliance plates anymore it's year is… Read more

2023, so not happy. however after owning for 1 week I noticed the brake pedal was very soft, rattle in the right windscreen pillar very loud tap tap noise from the engine and vibrating noise in the muffler. so back to the dealer service department to talk about these problems, so they gave me a loan car had the car for 1 week, service phoned car ready to pick up I said everything fixed they said yes, I said did you change the engine oil cause the oil is a year old, no the oil is good, bottom line drove away, the only thing fixed was the brakes they said there was air in the brake lines, all other items not attended to, phoned they said we need it for a week we will book you in at the end of august can't do any sooner fully booked out. took it back in august loan car for 1 week got it back told me all mg's have these noises in the motors and exhaust systems but it didn't make the noises when they had it. they said they would re book it for october to have a listen when cold, took it back in october, got it back they said all fixed, but still the same. bottom line when we had owned for 12 months got sick of lemon and traded in on another make now very happy, sequel to this story have areal good think before buying an MG

Atrocious service from MG Gosford dealership – Purchased a MG3 in 2021. This year the moulding around the windows has started to perish. This was brought to the attention of the MG Rep when I put it in for a service on 17/05. He was going to order the part, booked my car in again went to pick it… Read more

up as it had supposedly been repaired. Hadn't been touched. I have now been waiting over 2 months for this to be repaired. I have called repeatedly and left messages. No call back. I have talked to the Customer Relations Manager. Doesn't want to know about it. Emailed MG Customer Complaints. They have done nothing! I still have no timeframe of when these repairs will be done.

⭐⭐⭐⭐⭐ Exceptional Service from Scott Leayr!I recently visited Central Coast MG in West Gosford and had a fantastic experience dealing with Scott Leayr while looking at the MG S6. Scott was absolutely brilliant to deal with. He is down-to-earth and completely redefines the car-buying experience—there was none of that typical, high-pressure "hard… Read more

sell" you often get from car salesmen. Instead, he made me feel instantly at ease with his friendly and approachable attitude.He was incredibly knowledgeable, not just about the S6, but about the MG brand as a whole. He gave me great information and provided excellent insights comparing MG to other brands on the market, which was incredibly helpful. If you are heading to West Gosford MG, I highly recommend asking for Scott!

mg vibe 1.5 engine very good car I say but only thing is the air conditioner when u want to use the phone u need to cut the person off u talking to use the air condo these things need fixing also cruise control doesnt seem to work why for a new car we bought mg u need to fix this issue overall mg a comfort reliable car other wise

Very happy with Ringood Mg / Nissan ( Melbourne) service centre. Our S5 Ev has an issue with the charging port, a part has to come from China but in the meantime the service centre arranged our loan car under warranty without being asked and have kept us in the loop all the time. Such a good customer service

The 2.0 Litre Petrol Turbo engine in the 2023 MG HS requires the spark plugs to be replaced every 20,000 klm !!! ... and to add more financial pain at these service they charge $54 per spark plug !! There is nothing special about these plugs and many vehicles use them. They are the same as Bosch 0242140565 which are sold for $24 each at many… Read more

suppliers in Australia. So, MG service are making a very nice mark-up on these items alone.

Come on MG Australia, why rip-off customers with ludicrous service schedules and item costs.

I had an appointment today (3 August) to have a replacement part fitted after MG Motors identified a fault during a previous repair and said they would order the part. I arrived before my 9:45am appointment, handed them the keys, and waited nearly two hours, only to be told the part had never been ordered. Staff later confirmed it had simply been… Read more

missed. As a result, I took time off work and left with nothing resolved due to an avoidable internal error.

What was most disappointing was the lack of accountability and empathy. When I explained I had missed work, a staff member told my partner , “She could just go to work now. Nobody’s stopping her,” which was dismissive and unprofessional.

Mistakes happen, but this was poorly handled. I left feeling my time was not respected, I would never recommend this place to anyone!

If I could give zero stars I would. Mg Osbourne Park WA After sales and customer service is appalling. Placed my order for my IM6 on March 26th with the free 7kw MG charge hub and AlphaESS home battery system promo Both salesperson and new car manager stated I was eligible for the charge hub if i signed up before the 31st March. I picked up… Read more

my IM6 on the 3rd June. Again salesperson and manager told me the charger is on back order and will be available in 2 weeks from car pickup date.

I had my IM6 booked in for its 1000km complimentary inspection on the 1st July (4 weeks later) and as I have not had a call regarding the charger I'd follow up with them while I'm at the dealership.

Parts department said nothing noted on sales contract so I had to go over to new car sales department to see what was happening. Followed up with new car sales manager and said it was a internal error on MG's end and should have been on there and he would sort it out. Manager called parts department to organise a charger allocation for me due to internal error on MG's end. Parts department said they had a order of chargers coming in 2 weeks(around the 15th July) and they would call me once it arrives.

Now as of today it has been 4 weeks. I've called parts department regarding the charger only to be told it's not on the order contract (yes you and i already know that) saying I need to call sales department.

I ring sales department only to be told both salesperson and new car sales manager have left the company and that they can't do anything till a new manager is appointed.

Tried calling parts department back and now no one answers the phone.

Very disappointed with the constant run around and how this dealership has handled this situation. Classic Bait Advertising.(failed promotion fulfillment)

Would I recommend this dealership. Absolutely not!!

Don’t buy an MG, many owners have many problems with all MGs, read the reviews and community groups. MG are the worst car brand ever dumped on Australia. Every model is a known lemon and MG service are useless, refuse to acknowledge, admit and fix the many problems every MG has. This brand of car is rubbish. Never buy an MG, they need to be… Read more

removed from sale in Australia, if everyone stopped buying these cars and existing owners lodge complaints with the ACCC and State Consumer Regulators we could get rid of this rubbish MG brand in Australia. My immediate family have owned new MG ZS EV, MG3 Hybrid+ and MG5 EV. All had too many issues and problems to list here including life threatening failures which MG service refused to acknowledge and fix. The standard response which I’m sure many MG owners have been given is “fault not found on testing” or “within normal operation”. All have since been sold to a dealer within 12 to 18 months ownership at a significant finically loss. I and others will continue and repeatedly post this in comments on every FB post and reviews until MG stop selling dud, faulty, lemon cars in Australia and fix, replace or refund every dud, faulty car sold in Australia.

I just bought an MGS5 ev and the Sales team is just horrible. I bought the highest trim and below my experience. 1. They "gifted" me a fast charging station - but not in stock anymore - I have to wait another month 2. The day I was supposed to get the car, I got a call 3 hours before going, telling me the car has no charge if I can come tomorrow.… Read more

3. I noticed there is no car mat in the car and raised it with their customer service. They said someone will contact me and I texted them every day and is only Friday 03/07/2026 that a Sales Person contacted. Telling me they are checking stock. Now saying car mat is not in my contract and I have to pay for them.

For sure it will be my last MG Car, but not because of the car but because of the people. It was MG Maddington by the way. Stay away from them.

Terrible roadside assistance Yes to the other person writing the review. The woman took forever yapping on slowly just get to the point! Because they don’t send the repairer or tow until they get off the phone so the more yapping they do the slower the repairer gets to you! Then I wait the 60 minutes. No one. Then I ring them again, they say OH… Read more

SORRY THE LOCATION WASNT REGISTERED SO NO ONE WAS COMING. Like W T H. so they re did it, and now waiting LONGER for someone to help me! THE WORST!

APPALLING ROAD SIDE ASSIST. BEWARE. My daughter proceeded to call the MG roadside assist service after her car broke down in the evening. 2 year old car under new car warranty. Rang the number to find out it has been disconnected?? Number on website and number given by the dealership is 1800642277. Has anyone recently experienced this?? I drove… Read more

to meet her and tried calling the number twice myself only to be told number is disconnected. Seriously? Recently serviced, we realized it was the battery which was annoying as we requested service team to check the battery as we were aware battery would need looking at around the 2 year mark. Car did not indicate failing battery before the breakdown. So many MGs on the road, simply not good enough. Will be going to RAC, AND discouraging this purchase for anyone particularly young vulnerable people.

Extremely disappointed with my experience with Melville MG, Myaree I purchased a used 2016 BMW 218i from this dealership and after only around 2,000 km of driving, the vehicle developed serious drivetrain and transmission faults that cause it to enter limp mode. This is not what anyone would reasonably expect from a vehicle purchased from a… Read more

licensed dealer.

Following the dealership’s instructions, I paid $355.25 out of my own pocket for an independent diagnostic inspection. The specialist workshop identified multiple transmission-related fault codes and recommended further investigation. I promptly provided the report to the dealership and repeatedly requested assistance.

Unfortunately, despite multiple attempts to resolve the issue, I was met with delays, poor communication, and no clear plan to diagnose or fix the problem. I have spent my own time and money trying to identify faults that appeared shortly after purchase, while the dealership has failed to take meaningful action.

What makes this even more frustrating is that I have been forced to chase responses while being left with a vehicle that is unreliable and not performing as represented. A customer should not have to fight this hard simply to have serious faults properly investigated.

I am now escalating the matter through Consumer Protection and pursuing my rights under Australian Consumer Law.

Based on my experience, I would strongly recommend that anyone considering purchasing a vehicle from this dealership conduct an independent pre-purchase inspection and carefully consider how after-sales issues may be handled if something goes wrong.

My mg is serviced at wanngarra mg. For the past 2 months I have had issues with the car. Loss of power. Loss of air con fan running indicating the car is hot but cold light on constantly. My car was there for 4 days returned as they couldn't find the problem. Back a few days later there for 5 weeks waiting for a part. Car home 3 days same… Read more

problem. Has been there over a week now. Have no updates unless I call them. When I can get them on the phone. Have called 5 times since yesterday no answer to the phone. Called the switch board finally some one answered said they would look into it no call back as of yet. Tried to make a complaint to mg them self. Have sent 4 emails. They never reply. This has to be the worse after service I have ever delt with. Staff are lovely at the service department but they would have to be because the mechanic don't no what their doing.

SAFETY HAZARD: Avoid MG Australia and Redcliffe MG at All Costs!! Rating: 1/5 stars and would leave a ZERO if I could! I am writing this to warn anyone considering buying a vehicle from MG Motors Australia: avoid this brand like the plague. It has been the absolute worst consumer experience of my life. I purchased a brand new 2026 MG4 Essence 64… Read more

on May 8th, 2026, and it has been plagued with critical, unsafe defects from the day I drove it out of the showroom.

The Vehicle Defects:

Severe Safety Issue: Dangerous "phantom braking" where the car abruptly brakes unprompted at highway speeds.

Total Assistance Failure: The Radar Cruise Control has completely failed.

Defective MG Pilot: Custom settings do not work, and the Lane Departure Warning significantly interferes even when explicitly deselected.

Mechanical Failure: The bonnet latch ceased working just two weeks after delivery (however that was resolved May 29, 2026).

Software Glitches: Frequent Android Auto dropouts and a malfunctioning heated steering wheel icon.

The Dealership & Manufacturer Response:

I returned the car to Redcliffe MG just three weeks after purchase, May 29th, 2026. They have now had this vehicle for three weeks (and counting) for extensive diagnostic testing and have resorted to ordering a completely new steering rack from China, which will apparently be at Redcliffe MG service department by the end of June 2026. Despite these compounding issues, MG Australia Customer Care, the Sales Manager, and the Dealer Principal at Redcliffe MG have officially denied my request for a full refund and incurred costs. MG Australia claims these faults do not constitute a "major failure" under Australian Consumer Law—a claim that is insulting given that phantom braking at 100km/h is a catastrophic safety hazard. There is zero customer care at MG. I tried on many occasions to get a response from MG Customer Care via their complaints email portal and received nothing. The only time I have been able to successfully speak to someone at "customer care" was when I was on hold for over half an hour. I was told that a large number of people had resigned and they were short staffed, hence the reason they haven't responded yet. I wonder why that is? It would appear that even their employees can see that the writing is on the wall and that MG is a completely RUBBISH product! Once they have your money, you are on your own. Do not risk your money or your safety with this brand. Avoid Redcliffe MG. Avoid ANY MG branded vehicles. Please do not make my mistake!!

Seven weeks ago I was assured by the Service manager at Wangara MG that my warranty issues with my MG were all sorted. Faulty driver seat and Distance to Empty Indicator and Fuel Gauge issues. Unfortunately within a few days they were back and on contacting him my vehicle had to be booked back in for repairs. The Service Manager took all the… Read more

details and made the booking for 5 weeks hence. When I arrived Monday, no booking, no paperwork and the Service Manager moved on to another position within the company. Eventually I was promised by the principal dealer that a complete new seat would be fitted and the faulty fuel gauge rectified... a new fuel sensor was meant to be put in 7 weeks earlier. 5 days later, the new seat will not fit as its a 2026 spec, mine is a 2025 vehicle...oops! They could not find an issue with the Distance to Empty Indicator..... that was fixed 7 weeks ago when they rebooted the system, not replace the sensor. Unfortunately they had not repaired the faulty fuel gauge which reads 3/4 full but the tank only has 1/4 tank of fuel in it.... They found that despite me being told there was no evidence of the fuel sensor being replaced! Now I have to wait for them to locate a complete 2025 drivers seat and have it delivered to WA, if one is available and they need to order and fit a new fuel sensor....... wonder how long all of this will take! Just indicative of the service at Wangara MG

We purchased a brand new MG HS from Trinity MG in Cairns, we owned the car for 2 months and had a native rat chew through the brake vacuum hose on the top of the engine, MG now advise that this part for this brand new car isn't available in Australia and it will be at least 8 weeks before we can get a replacement part, no reply from MG Australia… Read more

head office when we tried to contact them direct and now left up to the dealer to get the part to us in 2 months time. After researching the brand MG here in Australia, it seems we are not the only ones that cannot get parts in a reasonable time frame from MG. NOT HAPPY MG AUSTRALIA

I am very disappointed with my recent experience at Motorama MG Moorooka regarding ongoing issues with my MG ZS. On 22 April 2026, I took my vehicle in for: Loud braking noise from both sides Bluetooth call interruptions/crackling I was advised that brake pads and rotors required replacement, and I paid approximately AUD $1,447 for the repair. … Read more

However, after collecting the vehicle:

The original noise issue was still present A new noise developed from the right-hand side

I returned again on 6 May 2026, where the dealership diagnosed a grinding right-hand front wheel bearing and replaced it under warranty.

Despite this:

The noise issue still appears unresolved The Bluetooth issue also continues Communication from the service centre has been poor

On the day of collection, I was promised updates but received no calls. Multiple attempts to contact the service centre went unanswered. I was eventually informed that after-hours key collection arrangements had changed while I was already on my way there.

This process has caused significant inconvenience, including:

Over $280 in Uber expenses Time away from work Missed family commitments

I acknowledge the dealership also recommended tyre replacement previously; however, tyre condition was not initially identified as the cause of the braking noise before I approved the brake repair.

At this stage, my frustration is not only with the unresolved vehicle issues after significant expense, but also the lack of communication and overall customer experience. I also attempted to resolve the matter directly via email; however, the response received focused mainly on tyre condition despite previous brake and warranty repairs already being carried out for the same ongoing issue.

I hope the dealership and MG Australia take this matter seriously and work towards a proper resolution.