I’ve just driven my new MG3 Hybrid+ home and I couldn’t be more delighted! My consultant Jordan Walsh was an absolute superstar throughout - he was constantly in contact with me, talking through everything I needed to know and answering all my questions with great patience! I cannot recommend Jordan and Mandurah MG highly enough - thank you!
Nico Costa from Trinity MG Cairns is an outstanding Agent. I highly congratulate him on his authenticity, knowledge, follow through, personality and professionalism. He knows how to listen (which is a rare trait) in sales people....but that's the thing Nico is not a Sales Agent ...first and foremost he is a Representative for Trinity MG. I've ticked five stars but really Nico is exceptional.
Bought a new MG S5 EV 8 months ago. Still going back to the selling dealer for the same problems. No help or even communication from MG. Dealer service staff are also frustrated. While the car drives exceptionally well, the software is rubbish. Full of random faults that are hard to reproduce. The non existence of qualified service staff is… Read more
glaring. They don't have a clue, it's try this or that and see if it fixes the problem. MG S5 is the 2025 version of the Leyland P76. Like Leyland they build cars and don't do sufficient testing before release. They let the customer do the testing, but fail to resolve much at all. Still have the same faults as we did 8 months ago.
Reviews with attachments
Sunco Motors & MG Australia = The "No Fault Found" Masterclass Dangerous car, warranty "peace of mind" turned into a 6-month (and counting) nightmare without wheels. Bought 2021 MG3 from Sunshine Coast MG/Sunco in 2023. Attracted by that sweet 7-year warranty. Spoiler: the warranty is only useful if they admit faults exist. The "No Fault Found"… Read more
Gaslighting Timeline: - Issues from the start - Every issue met with "no fault found" - Fuel leaks started 8 months ago - MG Australia required fire department attendance before authorising tow - Fire department confirms fuel leak. Sunco? "No fault found" - Constant fuel smell, more leaks, back to service centre: "No fault found" - Entire tank leaked while parked.
Plot twist: Multiple people (fire department, independent mechanic, myself, partner, friends) have seen, smelled, photographed, and/or videoed fuel leaks. Visible stains on undercarriage. But Sunco's entire service centre team somehow can't find what everyone else can see, with the car on a hoist and visible stains?
Either they need new glasses or new business practices (I'll let you guess which).
Oh, and there's a national recall notice for fuel tank defects for this exact model. But sure, my car's totally fine.
Their latest gem: Not a "fuel leak," just "some form of liquid filmed dripping from car to the ground." Comedy gold. What else drips from a fuel system? Hopes and dreams?
Exercised consumer rights under Australian Consumer Law for refund. Refused.
Currently QCAT proceedings. They're still denying everything despite documentary evidence. Shocking absolutely no one.
Read other reviews. Check social media. There's a pattern here that's harder to deny than my fuel leak.
If you value your safety, your money, and your sanity: look elsewhere. And if you do buy here, document EVERYTHING from day one. You'll need it for the tribunal hearing.
Aside from them making me call the fire department 6 months ago, MG Australia have ignored every single message and email since (including emailing CEO directly), despite promises of "we'll get back to you within 24 hours".
The ok news: QCAT exists. The bad news: You'll need it.
No shift lock release has been installed – This means if your car breaks down due to electrical failure, this is impossible to even a tow track to move it . The wheels completely will be locked. Please before to get late and you stock somewhere notify the authorities. Refer to the picture nothing is there.
MG is rubbish – Bought a brand new MG for our daughter’s 21st. Sales service was excellent. After service is non-existent. They don’t return calls or emails, their website is loaded with multiple consumer complaints and no resolution. Clearly a substandard product. Just to name a few issues: Driver’s door handle get stuck, apparently its normal. First time MG was… Read more
exposed to sun and its windows closed, it reeked of a garlic smell. We were “told” it’s possibly the stitching in the leather upholstery. If only they respond to our questions we could possibly get to some agreeable outcome. Originally wanted to buy a pre-owned VW Polo and in hindsight we should have. In crux: This product is rubbish, check out their website feedback.
I recently purchased my brand-new MG HS Hybrid+ from MG Parramatta, and I had a fantastic experience dealing with Mert. He was extremely professional, friendly, patient, and helpful throughout the entire process. Mert made everything easy and stress-free. He answered all of my questions, as well as my uncle’s, and went above and beyond to help us… Read more
get the right car at a great deal. We also secured the vehicle through the 0% finance offer, which made the purchase even better.
This was our first brand-new family car, and I genuinely appreciate Mert’s honesty, patience, and excellent customer service. I would happily recommend Mert and the sales team at MG Parramatta. 5 stars ⭐⭐⭐⭐⭐ for Mert and the sales team.
However, I have to give 0 stars ⭐ for management, based on my after-sales experience.
Unfortunately, my experience with the management and general manager at MG Parramatta was very disappointing and did not reflect the level of professionalism and customer service I expected from a dealership.
I collected the car only two weeks ago. It has hardly been driven and has mostly been parked securely in my garage. I recently noticed some small scuff marks near the bonnet and MG logo, a tiny paint chip near the side door, and a small plastic chip on the driver monitoring system. These issues are disappointing to find on a brand-new vehicle.
I contacted the dealership expecting some assistance and a reasonable resolution. This was particularly disappointing because I also purchased several additional products directly from the dealership, including paint protection, ceramic coating, leather protection, window tinting, and a dashcam.
Unfortunately, the general manager was unwilling to properly address my concerns or take any responsibility for assisting with the issue. I found the response extremely disappointing, especially considering this was a brand-new vehicle and my first after-sales interaction with the dealership.
I believe customer concerns should be handled with professionalism, understanding, and a genuine willingness to help—particularly when a customer has just purchased a brand-new vehicle and additional products directly from the dealership.
I hope MG Australia and the dealership management look into this matter and take steps to improve the after-sales customer service experience.
While I highly recommend Mert and the sales team for their excellent service, based on my after-sales experience with management, I unfortunately cannot recommend MG Parramatta at this stage.
Regards, Hassan Khan
My experience with a brand-new MG HS Hybrid has raised serious concerns about MG’s quality control and pre-delivery standards. The first new vehicle supplied had visible rust and other damage, which was unacceptable for a brand-new car. After a five-week wait, a replacement vehicle was provided, but on collection it immediately experienced… Read more
technical issues and required 15 days in the service centre for repairs. While I appreciate that issues can occur with any vehicle, having problems with not one, but two brand-new vehicles raises concerns about MG’s quality assurance processes and the standards applied before vehicles reach customers. What should have been an exciting first experience with a new MG has instead resulted in significant inconvenience, lost time, and a loss of confidence in the brand. I hope MG Australia reviews its quality control processes to ensure customers receive the new vehicles they expect and deserve.
Customer Dissatisfaction with MG Dealership and Head Office Practices Initial Complaint and Emotional Distress • I am writing this review to express my absolute disgust and disappointment with Mandurah MG (part of The Lane Group) and MG Motor Australia as a whole. • Beyond their highly unethical and deceptive pricing practices, the sheer lack of… Read more
respect and the immense emotional stress they have caused me is completely unacceptable.
Deceptive Pricing and Contract Manipulation • Summary of Issue & Misleading Conduct: • I took delivery of my EV on July 17, 2026. • According to MG Motor Australia’s official July T&C, I was fully entitled to an "EV $500 Accessories Bonus", which can be applied as a $500 price reduction for July deliveries. • When I was signing the final Zero-Balance contract on the day of delivery, I explicitly requested the sales team to apply the official July promotion that was not included in my previous month's order. • However, sales consultant B.C. repeatedly dismissed my request, gaslighting and reassuring me that the July promotional discount had "already been applied and factored into the numbers." • Trusting their verbal assurance, I signed the document. • But upon carefully reviewing the final line items, I realized I had been blatantly lied to. • Mandurah MG simply took my pre-existing June discount (-$1,903.50) and split it into two separate line items (-$1,338.50 and -$454.55 + GST = -$500), falsely labeling my old discount as the "July bonus" while keeping the final drive-away price completely unchanged at $32,685.00.
Unacceptable Response and Lack of Accountability • Severe Emotional Stress & Complete Lack of Respect: • What has made this experience truly painful is their attitude after being caught: • Dismissive & Arrogant Ignorance: When I pointed out their contract manipulation and requested a proper rectification via email, management and sales consultant B.C. completely ghosted me. • They offered no explanation, no apology, and zero accountability.
Corporate Neglect and Deception • Corporate-Wide Silent Treatment (Even from MG Head Office): I escalated this formal complaint directly to MG Motor Australia’s Head Office, expecting some level of corporate governance and customer protection. • Shockingly, MG Head Office has also completely ignored my emails, showing the exact same irresponsible and dismissive attitude. • It is clear that customer deception runs deep throughout the entire brand.
Emotional Toll of Deceptive Practices • Immense Emotional Drain: Buying a new vehicle should be a joyful milestone. • Instead, dealing with Mandurah MG’s deceptive tricks, deliberate lies on delivery day, and the total silent treatment from both the dealership and the head office has caused me sleepless nights, severe anxiety, and an exhausting amount of mental stress.
Legal Escalation and Consumer Law Violation • Relabeling existing discounts to fake a new promotional benefit after verbally misleading a customer constitutes clear deceptive conduct under the Australian Consumer Law (ACL). • Because both Mandurah MG and MG Head Office chose to ignore my formal notices and displayed absolute contempt toward my concerns, I am escalating this matter formally to Consumer Protection Western Australia.
Warning to Potential Buyers • Buyers Beware: Mandurah MG will not hesitate to mislead you to your face on delivery day, manipulate contract numbers to rob you of your legitimate benefits, and treat you with utter disrespect afterward—with the corporate head office turning a blind eye. • Save your sanity and buy elsewhere.
Am interested in the new MG Cyberstar EV car so i checked out the MG website & submitted my details for a test drive. 3 weeks later I've had no contact at all; not even an auto-generated message to say 'thanks for your enquiry'. Absolutely nothing. I've returned to the MG website where they have now hidden price & specification details on the… Read more
Cyberstar & it states "The Vehicle data is not available at the moment, please check back later". The only option is to select "Book a test drive"!!!
This company clearly has no interest in selling products. Completely useless website & a waste of time.
MG - I'll go buy a car from a company that can actually be bothered to connect with customers
I had my vehicle serviced at Newspot/Hampstead Gardens MG and the experience was nothing short of disappointing. The oil filter wasn’t fitted properly, which caused a significant oil leak all over my driveway. This wasn’t a minor oversight — it was basic workmanship that should never have been missed. What made the situation worse was the… Read more
after‑service response. Communication was slow, dismissive, and lacked any real accountability. Instead of taking ownership, the process dragged on with little urgency or care for the inconvenience and damage caused. Based on my experience, I would never recommend Newspot/Hampstead Gardens MG to anyone. If you value proper workmanship and professional customer service, look elsewhere.
Latest follow-ups
Unfortunately 1 is the lowest rating possible. A rating of zero or lower would be more accurate. Some reasonably adequate adjectives for this person [Name Removed] who claims to be the Sales Manager and represents MG Bunbury. Disgraceful,… Read more
exploitative, rude, arrogant, uncaring, greedy for sale....... Once they have your hard earned money and you want to be treated like absolute rubbish, get ripped off and sold a non-working, BRAND NEW car then this is definitely the place to shop. If you search you can find many, many 1 star ratings for MG. Bunbury MG certainly lives up to the MG reputation. This company, Bunbury MG - including the person who claimed to be the Sales Manager - [Name Removed] (Maybe to maybe too many letters in his name) have greedily exploited a single older woman and sold a new car which has been off the road for several weeks because it is inoperable - Correct, yes, a BRAND NEW car. The MG Bunbury Dealership has had the vehicle for over a month to rectify it (2 months after delivery of it BRAND NEW) for this time is was apparently being 'repaired'. Yes - a 2 month old car has been back at the MG Dealership for over a month with absolutely no indication from MG Bunbury as to any progress, repairs, etc. Yes, correct - Zero, Nada, Zilch communication to the lady buyer for over a month. So after spending tens of thousands of dollars and informing the dealership of going to hospital for major surgery she has been ignored and treated with zero compassion and nothing other than absolute contempt. Angus did tell her he could sell her a new car but she'd have to "pay more money to get a new one". Absolutely atrocious and disgraceful business dealing - She already had a new car which Bunbury MG did not repair in over a month but she's told she needs to pay for a new car? She was also told that she was "welcome to contact MG Australia and get them to handle this". This is illegal as the contract was with the dealership - they cannot negate their legal responsibility to provide the product sold by them. The lady was also told by [Name Removed] that "You should be thankful" over some aspect of the dealings with MG. The above quotes can all be verified. The lady has requested a refund and Bunbury MG legal people are apparently getting back to her in '7 days.' So after several weeks Bunbury MG having her car, major surgery, recovery in progress the nice people at Bunbury MG are still making her wait. And to add more clarification: At the behest of Bunbury MG a letter was sent to MG Australia requesting a reply within 3 days. The reply from MG Australia took OVER A MONTH. It gave no firm resolution to the problem other than looking into it.
Follow-up · This case is currently progressing through the legal system to get resolution for a person with a terminal illness. MG are aware of her health situation. Basically no contact from them other than 1 formulaic reply - akin to the middle finger once they have your money. Cash purchase - not financed. Absolutely atrocious dealing by MG and… Read more
Find out how MG Motor Australia compares to other Car Dealerships
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The 2.0 Litre Petrol Turbo engine in the 2023 MG HS requires the spark plugs to be replaced every 20,000 klm !!! ... and to add more financial pain at these service they charge $54 per spark plug !! There is nothing special about these plugs and… Read more
many vehicles use them. They are the same as Bosch 0242140565 which are sold for $24 each at many suppliers in Australia. So, MG service are making a very nice mark-up on these items alone.
Come on MG Australia, why rip-off customers with ludicrous service schedules and item costs.
Follow-up · The MG HS has many electronic features that 'enhance' the driving experience and offer safety features. I like the adaptive cruise control and lane keeping control when on motorways but, the lane keeping is ON at every start-up and is annoying in normal traffic so I disable it each time or it becomes too intrusive. The lane departure warning… Read more
MG PROBLEM VEHICLE – MGZST core bought new june 2023 salesperson didn't mention that it was june 2022 build so it had been sitting for 1 year before it was delivered I fronted the salesperson about this they said they don't have compliance plates anymore it's year is… Read more
2023, so not happy. however after owning for 1 week I noticed the brake pedal was very soft, rattle in the right windscreen pillar very loud tap tap noise from the engine and vibrating noise in the muffler. so back to the dealer service department to talk about these problems, so they gave me a loan car had the car for 1 week, service phoned car ready to pick up I said everything fixed they said yes, I said did you change the engine oil cause the oil is a year old, no the oil is good, bottom line drove away, the only thing fixed was the brakes they said there was air in the brake lines, all other items not attended to, phoned they said we need it for a week we will book you in at the end of august can't do any sooner fully booked out. took it back in august loan car for 1 week got it back told me all mg's have these noises in the motors and exhaust systems but it didn't make the noises when they had it. they said they would re book it for october to have a listen when cold, took it back in october, got it back they said all fixed, but still the same. bottom line when we had owned for 12 months got sick of lemon and traded in on another make now very happy, sequel to this story have areal good think before buying an MG
Follow-up · Don't own this heap anymore, got rid of it after one year, so much trouble with it, worst car I have owned.
Positive reviews
⭐⭐⭐⭐⭐ Exceptional Service from Scott Leayr!I recently visited Central Coast MG in West Gosford and had a fantastic experience dealing with Scott Leayr while looking at the MG S6. Scott was absolutely brilliant to deal with. He is down-to-earth and completely redefines the car-buying experience—there was none of that typical, high-pressure "hard… Read more
sell" you often get from car salesmen. Instead, he made me feel instantly at ease with his friendly and approachable attitude.He was incredibly knowledgeable, not just about the S6, but about the MG brand as a whole. He gave me great information and provided excellent insights comparing MG to other brands on the market, which was incredibly helpful. If you are heading to West Gosford MG, I highly recommend asking for Scott!
MG Bundoora service centre was good, but I appreciate Nick more as he was fantastic with his support.
mg vibe 1.5 engine very good car I say but only thing is the air conditioner when u want to use the phone u need to cut the person off u talking to use the air condo these things need fixing also cruise control doesnt seem to work why for a new car we bought mg u need to fix this issue overall mg a comfort reliable car other wise
Negative reviews
I was unwise enough to purchase an MG3. This was in January of 2024. I don’t have the spare time to type every single thing that went wrong with this experience. Everything - and I do mean every, single, potential misfortune - accompanied this ridiculous and maddening adventure. I didn’t just invest in a wretched product; I also was treated to an… Read more
incompetent, deceptive, criminally negligent “customer care” circus trip that would embarrass anyone who otherwise intended to conduct a professional company. Five warranty issues inside of 50,000 kilometres is frustrating enough - but to be perpetually mislead so enthusiastically, and to be inflicted with such consistent underperformance at every step of the way - I am unsure what kind of exorcism could manage to remove what possesses this army of unhappy and clueless staff. DO NOT GO NEAR THIS COMPANY. Get a skateboard. Sprout wings. Crawl on all fours. Anything. These vehicles are not a solution to your transportation.
Very disappointing experience with MG. My ZS Electric Vehicle stopped in the middle of the road and was towed to the MG service centre, where it took nearly two months to fix. The biggest frustration was the poor communication. Emails and calls were not responded to, leaving me constantly chasing for updates without knowing the actual issue or… Read more
when I would get my car back. The lack of transparency and customer support made an already stressful situation even worse. Based on this experience, I would not recommend MG to anyone.
Hi all, just venting about my situation. Back in July my car had some major fault where all the sensors went offline and the steering wheel decided to turn left. It was this way for two hours. I had to use some muscle to keep control of the car. The… Read more
dealership couldn’t find any error logs to show what happened and they had it in the shop for five weeks now trying to reproduce the incident.
MG Australia and the dealership (MG Waverley) want me to take the car back and keep driving it until it happens again and hope that the logs record it or there is some witness to prove that it’s doing this odd behaviour. I’m not keen to take the car back or to test it in fear of it happening on the highway. I don’t want to damage another car, put my children in harms way or kill anyone else to test this car.
Just wondering if anyone else had this issue.
I have some webcam footage from the event, but the audio didn’t record and it doesn’t capture the screen and steering wheel. So no proof of all the systems going offline or the steering wheel taking control. I put the webcam footage on YouTube.
It’s a bummer of a situation. I have an MG ZS EV 2023.
https://youtu.be/fbu7uu6WO60?si=jA7tXRVT5ua2XqPW
Follow-up · They’ve had my car for 10 weeks now and just gave me an offer pennies on the dollar through their used car division. They will not honour their warranty.
Recent reviews
I had an appointment today (3 August) to have a replacement part fitted after MG Motors identified a fault during a previous repair and said they would order the part. I arrived before my 9:45am appointment, handed them the keys, and waited nearly two hours, only to be told the part had never been ordered. Staff later confirmed it had simply been… Read more
missed. As a result, I took time off work and left with nothing resolved due to an avoidable internal error.
What was most disappointing was the lack of accountability and empathy. When I explained I had missed work, a staff member told my partner , “She could just go to work now. Nobody’s stopping her,” which was dismissive and unprofessional.
Mistakes happen, but this was poorly handled. I left feeling my time was not respected, I would never recommend this place to anyone!
Find out how MG Motor Australia compares to other Car Dealerships
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If I could give zero stars I would. Mg Osbourne Park WA After sales and customer service is appalling. Placed my order for my IM6 on March 26th with the free 7kw MG charge hub and AlphaESS home battery system promo Both salesperson and new car manager stated I was eligible for the charge hub if i signed up before the 31st March. I picked up… Read more
my IM6 on the 3rd June. Again salesperson and manager told me the charger is on back order and will be available in 2 weeks from car pickup date.
I had my IM6 booked in for its 1000km complimentary inspection on the 1st July (4 weeks later) and as I have not had a call regarding the charger I'd follow up with them while I'm at the dealership.
Parts department said nothing noted on sales contract so I had to go over to new car sales department to see what was happening. Followed up with new car sales manager and said it was a internal error on MG's end and should have been on there and he would sort it out. Manager called parts department to organise a charger allocation for me due to internal error on MG's end. Parts department said they had a order of chargers coming in 2 weeks(around the 15th July) and they would call me once it arrives.
Now as of today it has been 4 weeks. I've called parts department regarding the charger only to be told it's not on the order contract (yes you and i already know that) saying I need to call sales department.
I ring sales department only to be told both salesperson and new car sales manager have left the company and that they can't do anything till a new manager is appointed.
Tried calling parts department back and now no one answers the phone.
Very disappointed with the constant run around and how this dealership has handled this situation. Classic Bait Advertising.(failed promotion fulfillment)
Would I recommend this dealership. Absolutely not!!
Don’t buy an MG, many owners have many problems with all MGs, read the reviews and community groups. MG are the worst car brand ever dumped on Australia. Every model is a known lemon and MG service are useless, refuse to acknowledge, admit and fix the many problems every MG has. This brand of car is rubbish. Never buy an MG, they need to be… Read more
removed from sale in Australia, if everyone stopped buying these cars and existing owners lodge complaints with the ACCC and State Consumer Regulators we could get rid of this rubbish MG brand in Australia. My immediate family have owned new MG ZS EV, MG3 Hybrid+ and MG5 EV. All had too many issues and problems to list here including life threatening failures which MG service refused to acknowledge and fix. The standard response which I’m sure many MG owners have been given is “fault not found on testing” or “within normal operation”. All have since been sold to a dealer within 12 to 18 months ownership at a significant finically loss. I and others will continue and repeatedly post this in comments on every FB post and reviews until MG stop selling dud, faulty, lemon cars in Australia and fix, replace or refund every dud, faulty car sold in Australia.
- +4
In November last year I brought an 2025 MG ZS Essence HYBRID+. After my first big drive I had noticed the high engine revving & had flagged it the next day where I brought the car from. He had told me that it's a known issue that MG are trying to… Read more
fix with software updates. In the meantime I was told to try it in different modes & different regen settings to see if it's still the same. Still the same engine revving & some areas worse then others, to the point that the car doesn't feel safe to drive. I booked my car in with them so that they could run some tests. At the end of it all the service department said that they did their tests & also contacted MG Australia. I've been told & have documentation stating that's just how the car is meant to run. This car doesn't feel safe to drive & more often than not it doesn't respond how I want it to when I put my foot on the accelerator or it does its own thing. Other issues I've had with the car is that the sunroof rattled/vibrating when closing. The frame was replaced under warranty. Vibration/rattle within the dash on the driver's side. The rear demister only clears up 2/3 of the rear window. I've already looked into trading this car in for something else & sadly financially at the moment I'm not able to do anything till the end of the year and even then I'll still be at a massive loss as trade in value is only between $20-$22k. That's a $13-$15k loss in 12 months. Well les than at the the moment of after having it for only 8 months. This is the 3rd car I've brought brand new & by far is the worst car I've ever had!! I'm so disappointed & wasn't really planning on this happening... But I'll have to bite the bullet & take the loss to get something that feels more safe to drive. I've spoken to my dealership about everything that's wrong with this car & for a BRAND NEW CAR, it shouldn't be this bad & have this many issues. If I knew back then what I know now... I definitely would've brought something else!
Follow-up · The fuel consumption was good... Ranging between 800-850km per tank & inside the car was nice and comfortable. All those creature comforts didn't make up for the way the car drove & preformed. I definitely did try other models before making a decision but value for money & all the features this car had I could resist. I was strongly leaning… Read more
I just bought an MGS5 ev and the Sales team is just horrible. I bought the highest trim and below my experience. 1. They "gifted" me a fast charging station - but not in stock anymore - I have to wait another month 2. The day I was supposed to get the car, I got a call 3 hours before going, telling me the car has no charge if I can come tomorrow.… Read more
3. I noticed there is no car mat in the car and raised it with their customer service. They said someone will contact me and I texted them every day and is only Friday 03/07/2026 that a Sales Person contacted. Telling me they are checking stock. Now saying car mat is not in my contract and I have to pay for them.
For sure it will be my last MG Car, but not because of the car but because of the people. It was MG Maddington by the way. Stay away from them.
Terrible roadside assistance Yes to the other person writing the review. The woman took forever yapping on slowly just get to the point! Because they don’t send the repairer or tow until they get off the phone so the more yapping they do the slower the repairer gets to you! Then I wait the 60 minutes. No one. Then I ring them again, they say OH… Read more
SORRY THE LOCATION WASNT REGISTERED SO NO ONE WAS COMING. Like W T H. so they re did it, and now waiting LONGER for someone to help me! THE WORST!
APPALLING ROAD SIDE ASSIST. BEWARE. My daughter proceeded to call the MG roadside assist service after her car broke down in the evening. 2 year old car under new car warranty. Rang the number to find out it has been disconnected?? Number on website and number given by the dealership is 1800642277. Has anyone recently experienced this?? I drove… Read more
to meet her and tried calling the number twice myself only to be told number is disconnected. Seriously? Recently serviced, we realized it was the battery which was annoying as we requested service team to check the battery as we were aware battery would need looking at around the 2 year mark. Car did not indicate failing battery before the breakdown. So many MGs on the road, simply not good enough. Will be going to RAC, AND discouraging this purchase for anyone particularly young vulnerable people.
After arriving home, further research on this lead to another 1800 number which had a series of… Read more
Extremely disappointed with my experience with Melville MG, Myaree I purchased a used 2016 BMW 218i from this dealership and after only around 2,000 km of driving, the vehicle developed serious drivetrain and transmission faults that cause it to enter limp mode. This is not what anyone would reasonably expect from a vehicle purchased from a… Read more
licensed dealer.
Following the dealership’s instructions, I paid $355.25 out of my own pocket for an independent diagnostic inspection. The specialist workshop identified multiple transmission-related fault codes and recommended further investigation. I promptly provided the report to the dealership and repeatedly requested assistance.
Unfortunately, despite multiple attempts to resolve the issue, I was met with delays, poor communication, and no clear plan to diagnose or fix the problem. I have spent my own time and money trying to identify faults that appeared shortly after purchase, while the dealership has failed to take meaningful action.
What makes this even more frustrating is that I have been forced to chase responses while being left with a vehicle that is unreliable and not performing as represented. A customer should not have to fight this hard simply to have serious faults properly investigated.
I am now escalating the matter through Consumer Protection and pursuing my rights under Australian Consumer Law.
Based on my experience, I would strongly recommend that anyone considering purchasing a vehicle from this dealership conduct an independent pre-purchase inspection and carefully consider how after-sales issues may be handled if something goes wrong.
My mg is serviced at wanngarra mg. For the past 2 months I have had issues with the car. Loss of power. Loss of air con fan running indicating the car is hot but cold light on constantly. My car was there for 4 days returned as they couldn't find the problem. Back a few days later there for 5 weeks waiting for a part. Car home 3 days same… Read more
problem. Has been there over a week now. Have no updates unless I call them. When I can get them on the phone. Have called 5 times since yesterday no answer to the phone. Called the switch board finally some one answered said they would look into it no call back as of yet. Tried to make a complaint to mg them self. Have sent 4 emails. They never reply. This has to be the worse after service I have ever delt with. Staff are lovely at the service department but they would have to be because the mechanic don't no what their doing.
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A few days ago, when I was given a MG as a rental vehicle, I thought ... here we go again, but… Read more