microCloud Hotel Mattress

After much research into mattresses and bed bases, both here and on the internet, I thankfully stumbled upon MicroCloud. I was impressed by the many favourable reviews and the fact that they are used by so many high-end hotels and Airbnb's. Our last mattress was purchased online, so that didn't put me off. Jonathan answered my many emails, and at… Read more ·  1

no point did I feel pressured into a sale. We worked out together which mattress would work best based on what we already owned. The whole ordering process was very easy and the bed base, especially, is so customised I now have bed storage, something I never knew I needed and now know I won't be able to live without! The bed and mattress were ready much quicker than anticipated. Whilst there was a little hiccup on the day of delivery (through no fault of MicroCloud), Jonathan was able to sort everything out immediately, even on a public holiday for him. This shows his level of care and attention to detail, something lacking from many other companies. Now to the bed, the bed base is exactly how we ordered, the fabric, drawers, everything custom-made. It feels so solid compared to the numerous bed bases we've had or seen before, and looks really good. The mattress itself is so light compared to our last, but it is so comfortable. Add to this the mattress topper, something new to me, and the whole experience really is like sleeping on a cloud. I'm sleeping so well since we received it, I realise how old and uncomfortable our last bed had become. The included topper and waterproof cover can be machine washed, so everything will feel really fresh.

Thankful happy sleeper :) – Firstly, I would like to say thank you to the MicroCloud team and especially to Jonathan for the outstanding customer service and quality products. 2 months ago I purchased the 6 Star Queen Mattress in medium firmness. I was a little nervous without having slept or being able to test out the mattress before however, I am a huge fan of the MC… Read more ·  1

pillows so I went ahead with the purchase. I am SOOOO glad that I did. Unlike my previous mattress, I am no longer rolling into my husband nor feeling nauseated from the now absent movement when he's sitting on the edge of the bed putting his shoes and socks on. I no longer have back pain and I sleep more sound than ever. The mattress is very comfortable and supportive, including on the edges (which I have a habit of sleeping on). The medium firmness is perfect! All the concerns that I had originally expressed with why I needed a new mattress have disappeared. I have also noticed my husband no longer complains of back pain and breathes better. When I asked him how he likes the MC mattress, his only disappointed is that our current room didn't allow for a king size (loves it!). Side note, I also bought him the V-shaped pillow to which he loved it so much he informed me he was taking a nap so he could try it out properly. He said it's the best pillow he's ever had.

The topper and mattress protector are also lovely inclusions and extremely comfortable. I did originally try the topper on the old mattress, it was good but that mattress had already lived its day. The topper with the new mattress is like what I imagine sleeping in heaven feels like.

Thank you again MC, your products have literally changed my life. I can face the day by waking up pain free and positive.

Super comfortable and soft – I have used a MicroCloud mattress topper before and found it to be excellent quality and soft and never lost shape. Recently it became apparent I required a softer mattress and the MicroCloud a mattress topper and mattress protector come with the mattress. The mattress is also quite cool to sleep on without being too cold or too hot, something… Read more

my body is very sensitive too. I am in a lot of pain due to a condition that causes dislocations all over my body as well as neurological pain as these toppers absolutely help with that pain without sacrificing any sort of support. The mattress also looks at ensuring appropriate pressure care which is essential to someone who spends a major amount of time in bed.

There was a slight mix up in ordering on the business end, however, the company apologised and in no way blamed me the customer - which I appreciate as I have had many companies do just that when it was the companies issue, however, MicroCloud did NOT do that at all and sought to fix the situation very quickly for me which I appreciated so so much.

The mattress topper is also excellent. I have used them separately on a different mattress and that was also great and worthwhile and now I have it on this mattress. One of the best benefits of the mattress topper is that the way the topper is sown together which means the filling doesn’t move around but also isn’t so tight that it loses the softness. I highly recommend the topper (which is also an excellent price) if you’re unsure about a new mattress on its own.

I highly recommend this company and please feel free to explain what you need and why so they can ensure you get the right mattress for you needs.

Good mattress but delivery service a concern – The bed is very comfortable and is high quality. The topper is very nice and the two pillows are good. I also like the 7 year warranty on the topper and the mattress protector. I was happy that there was no new mattress odour - a great relief, as previous shop bought mattresses always had a terrible odour for at least a week. However the… Read more

delivery service was an issue.

Only one delivery man arrived to deliver the two mattresses and two bases by himself. (not sure how he thought he could carry two mattresses and two bases himself?)

If I was home alone,the delivery man would not have been able to carry the mattresses and bases up the staircase alone. Not sure who he would have had to contact to bring in another delivery man?

Luckily, my partner was home on the day, but had to assist the delivery man carry the two mattresses and the two bases up the staircase and unfortunately he hurt his back in doing this.

I was not told that we had to ask for an "assembly option" to have the mattresses and bases assembled, but I didn't expect just one delivery man to arrive and for the customer to assist in hauling the mattresses and bases up the staircase. Badly organised.

We had two mattresses to be zipped together and couldn't find the instructions because the delivery man had wedged the instruction paper between the two mattresses, it was a very clumsy delivery service.

We didn't know that we had to actually assemble the mattress ourselves, nothing was explained to us that it was our responsibility, I actually thought that Microcloud's delivery men would take care of all that.

I wasn't kept up to date with the progress of the mattress construction, like other reviewers said they had been. I actually had to call the office to find out the status of the mattress.

I found [name removed] from Microcloud very good to talk to and very informative about his products, he explained the pros and cons of mattresses and materials companies use to make their mattresses.

However, I feel confident about the Microcloud bed, but I wished the delivery service and being kept up to date with the progress of the mattresses, worked more smoothly and I definitely didn't expect to have to assist the delivery man with hauling heavy objects.

A big improvement is needed with the delivery service from Microcloud.

To other customers, make sure you get all the facts and correct info on the delivery service, otherwise you might get caught out like we did, or if you are a single female how on earth would you be able to help haul a mattress up a staircase?

The mattress is FIRM – Microcloud led me to believe that their mattress was more of a medium/plush with their mattress topper but the mattress is definitely a firm even with their topper. The topper is saving it from being put on gumtree at the moment. Microcloud really needs to be up front about this as you can't really feel it before you buy. In hindsight I should… Read more

paid the extra $1.5k and gone to Harvey Norman to be very honest.

Update: After sleeping on it for a month I can say that this mattress is way too hard for me. I've gone back to sleeping in my old queen bed.

Moral of the story, try before you buy and don't listen to their marketing crap.

We purchased three of these beds for our airbnb, and the consistent feedback we get from guests is fantastic. People often say they are the most comfortable beds they've ever stayed in! Highly recommend. Show details ·  1

I contacted the store and after giving my details what I was after it was decided a plush/medium was the one for me. As I use an electric bed the mattress was made and delivered. Unfortunately this proved too soft. I contacted Jonathon again, he did not hesitate to replace it, for a firmer one. I was kept up to date regards delivery time, and… Read more ·  1

everything I needed to know regards this. This company has the most stellar customer service out of any company I have ever dealt with, at every level all communication was honest, courteous, polite, friendly and just amazing, I highly recommend Microcloud, not only for the mattresses but the outstanding quality customer service.

just wanted to touch base and say a massive thank you to Microcloud & Jonathan !! both of our mattresses are set up with the bedding and honestly we’ve had the best 4 nights sleep in 2 years your help and organisation was invaluable, Thank you so much ! We definitely will be reaching out in the next year to replace my other kids beds ! Just wanted to give you feedback it was such a great process due to your help. Show details ·  1

We have lots of guests, and they rave about this mattress and their wonderful sleep. Not too hard, not too soft, and overall supremely comfortable. The staff and support from the microcloud team is also supreme. They are fabulous. Show details

Such a quality mattress - our guests at Point Capri love it and we do too - we use all MicroCloud products here and always get told our guests have the best sleep Show details ·  1

This is the best mattress I have ever slept on. I first experienced the MicroCloud mattress at an Airbnb in Buchan, Victoria. I loved sleeping on it so much that I asked the owners what brand of mattress it was. I rang the company straight away and… Read more

ordered a queen-sized mattress. Jonathon made the ordering process and delivery so quick and easy. I am so grateful for this mattress, as I have a beautiful night's sleep each night. It is so comfortable that I fall asleep straight away.

Wow what an amazing company and service thanks to Jonathan and MicroCloud team :) was a bit unsure about buying a mattress sight unseen or tried - however this truly is an exceptional mattress - no need to fuss about trying to configure the mattress to your needs - best nights sleep in years - no hip pains! Very comfortable mattress that I can… Read more ·  1

confidently and highly recommend. So very pleased with this purchase. Also delivery was completed asap with no issues. Thank you micro cloud ❤️

Superbly comfortable and every guest has remarked on their wonderful night of sleep. Service was incredible - fast turnaround and such lovely people helping with all queries. Show details ·  1

Really good quality mattress and service. The contact was really friendly and helpful. Super comfy and plush and the protector means it will be safe from messy guests. Show details ·  1

These mattresses are amazingly comfortable, It's like sleeping on a cloud. I have purchased a king, queen and 2 king single beds for our short-stay accommodation and have had a lot of comments on how comfortable they are. Very happy with our purchases Show details ·  1

I have used MicroCloud pillows and blankets for a number of years now and I had a very positive experience with Johnathan being a great help in assisting me picking a mattress. Having not being able to personally try any MicroCloud mattresses previously I have been very relieved to have made the right choice. I have previously had issues with hip,… Read more ·  1

neck and back pain and have found the plush mattress has helped with this immensely. There was a very short break-in period and I've been having a much better night's sleep for what seems like a very reasonable price in this day and age (which also included a topper and mattress protector). I would highly recommend anyone looking for a new mattress (or any of their products) to send an inquiry to help suit your needs!

Microcloud Mattress – Very comfortable and clear communication from Jonathan, who was excellent to speak to. Any lingering back issues from my old mattress have disappeared entirely. Show reply

Most comfortable mattress I’ve ever slept on – I’ve had a bad back and neck for years and tried different and often mattresses. The MicroCloud is super comfortable, and I had no pain at all getting used to it. The team at MicroCloud provided excellent service and it’s locally made! Highly recommend. Show details ·  1

Microcloud mattress – Jonathan was great to deal with and very knowledgeable. The mattress is so comfortable. I recently had a back operation and couldn’t get comfortable on our mattres, that was until we started at Mac 1 on the water front at Hobart (it was so comfortable) I asked at reception what type of mattress it was. when we got home I made contact with Jonathan… Read more ·  1

and discussed which mattress would be suited to help me get comfortable he recommended the plush. It turned up 3 days ago and I have never slept so well highly recommended. Thanks Jonathon

Excellent service and excellent products – After falling in love with the pillows at an AirBNB, I figured I couldn't go past the mattresses when mine needed replacing. We initially went with the Plush but found it way too soft. The customer service from Jonathon was incredible. We now have a medium feel mattress and it is AMAZING. Thank you Jonathon and Microcloud for excellent communication, service and for the repetitive perfect nights of sleep :). Show details

Customer Service was spot on – Very comfortable bed - and the customer service was spot on. We had an issue after a few years of use, contacted the company, and they came to inspect. With no hesitation they rectified the problem -very happy customer!!! Show details ·  1

Most comfortable sleep – We have purchased MicroCloud mattresses and accessories for our rental property. We have heard numerous times from our guests that the beds are so comfortable. We love sleeping in them when we stay at our property also. Show details

The absolute best of the best! So comfortable! – We purchased a king single mattress for our daughter. This was her very first big girl bed. She was so excited when it got delivered, the delivery service was amazing they made the experience for her very exciting. She has loved the bed. She loves spending her quiet time in her bed reading or drawing. When we have to share the bed with her, it is… Read more

so comfortable, and you can get a good night sleep with two people in the bed because it’s so comfortable. Highly recommend with the premium mattress protector and pillows. We are return customers, use all microcloud pillows, mattress protectors, robes, and we couldn’t recommend them enough. Customer service is brilliant and quick. Highly recommend this bed and any other microcloud products.

What a great mattress! – I bought a deluxe premium micro cloud mattress a few months ago. It really is the most comfortable mattress I have ever slept on. No more stiff joints in the morning. Just luxurious comfort and support. I would (and already have) recommend MicroCloud bedding to anyone for their products and their service. Show reply

Love it! – I have been so grateful for this mattress. I am both a back and side sleeper and the mattress has been fantastic in both positions. Supportive but so soft and comfortable. And no soreness when I wake, which I had in my previous bed. Plus the service was excellent. I highly recommend this company! Show details ·  1

It's a thumbs up from me – After sleeping on the MicroCloud mattress I no longer suffer with back pain, it is so comfortable and supportive and the topper adds to the luxury feel. After a couple of hiccups which Tony sorted out with no trouble, I’m super happy with this purchase. Tony also gifted me a V-pillow to use when I’m reading or watching tele which was very unexpected and welcome. The customer service from MicroCloud has always been very friendly and reliable. Show details ·  1

Best sleep in years! – I have had a MicroCloud mattress for about 2 weeks now and have experienced the deepest sleep I have had in years. I ordered the King Mattress with mattress topper and it feels like a literal cloud. I usually have multiple wake ups, and a few hip and lower back pains after a nights sleep but I have not experienced any aches or pains since using this mattress. I would definitely recommend. Show details ·  1

Clouds aren't as good – In addition to a Double I have placed the Queen mattress (with toppers for both mattresses) into my Air BnB. Me liking them, which I do, is irrelevant if my guests do not. However, all my guests, of all sizes and sleeping habits have, without fail, enjoyed the comfort and rest they achieve when they settled into the MicroCloud. A good buy that delivers a good night. Show details ·  1

Absolutely perfect – After much research settled on the MicroCloud Mattress for 2 reasons no memory foam used which was a must find for me and because I've always loved that sleep you get at the best hotels. Well this is what a lot of them buy and for very good reasons. A wonderful, comfortable, not hot night's sleep from night one. It comes with a MicroCloud mattress… Read more ·  1

topper that again the hotels can't buy enough of. Being Summer and my time of life heat machine that is my body, I haven't popped it on the bed yet. Winter should be magnificent. Seriously this mattress is one I would recommend to everyone. I have major degenerative disc issues from the top of my neck to the bottom of my spine and this mattess provides nothing but beautiful, gentle cradling support all night. BTW the customer service is absolutely amazing. Truly.

Incredibly comfortable – My Microcloud Bedding mattress is an absolute delight to sleep in, it’s so comfortable and sits high enough off the base which makes the bedroom look very grand. We love it. Show details