Miele

I purchased a Miele dishwasher model G4930U from Harvey Norman on 3/12/19. The 1st service call was on 2/9/25, the machine was not quite 6years old. I had the Board Flow meter and Non return value replaced at a cost of $350. On the 2/3/26 the machine broke down again! This time no power at all. I am not prepared to pay for another service call. So… Read more

much for German Engineering, quality and longevity! I called Miele and although they apologised, they were only prepared to book a service call. I expected better and considering it's only gets used 4 -5 times a week. I am very disappointed with this dishwasher and do not recommend it.

Multiple attempts to contact the so called "Customer Support", 3 x 15 minutes waiting. Only "Thank you for waiting" and music. No answer, no option for call back, and no local phone number.

Shocking after care and repairs service – Customer service was awful! For a high quality luxury brand they could make some serious improvements to their customer service. When asked to be put through to the manager I was told that it wouldn’t be possible and when asked to be put through to the complaints line I was advised they don’t have one. There is no way of escalating issues that haven’t been handled appropriately. Very disappointed and extremely frustrating!!!

We have an absolute top of the range Miele dishwasher. Usually it is fine BUT twice now it has developed the "7 minute problem" on the Powerwash cycle which Miele is all too familiar with. Solutions are complex. This is a product fault and one… Read more ·  5

which Miele should fix by promptly sending out a technician, at no cost, to rectify. Miele, what's your response please? I'm about to phone you, support, and expect little joy.

I recently contacted Miele Australia's Customer Advocate Team regarding my inbuilt M6262 microwave oven that had failed after 7 years of service. I didn't expect an appliance of this quality to break down so soon. What followed exceeded anything I had hoped for. Allyson M listened carefully and worked hard to find a suitable solution. I felt she… Read more

had my best interests at heart. The repair was arranged efficiently and Jens, the technician who attended was skilled and thorough, and a credit to the Miele service team. Ours is an entirely Miele kitchen and has been for many years, and after this, I expect it will remain so.

Customer service was incredibly good. I made 2 phone calls to Miele Service, my front load washer door was locked, with clothes inside, showing an F11 error. Was advised by Maria and Elyn (think that’s how her name is spelled), on possible causes and how to rectify error. Worked like a charm. Very knowledgeable and very polite girls. Thank you, saved me a call out fee etc. Can’t want more than that today. Thanks.

I have been left very happy and satisfied. I was frustrated originally with the delays but the customer service to rectify the issue has been extraordinary . I have a house full of Miele products and highly rate their products . Thank you very much No customer service at all - disgustingly poor I have been waiting for a Miele service… Read more ·  1

technician to attend my house for over a month now. I had service agent attend and they could not fix it and could help . I also accepted it was before Xmas and they cancelled the appointment the day before they were booked to attend to my washing machine . I rebooked another Miele service and again I have waited over 2 weeks and now again they have cancelled the day before attending. I have expressed to them that their service agents do not know what the problem is and they told me they need the program to log into which they don’t have . This service is beyond poor and if you can sell a product in an area then you can service in that area . I even requested to take the washing machine to them so I can get it repaired

We have a Miele washing machine and dryer for 13 years at our beach house. It has had limited use and both have had problems and finally the washing machine died today. Our ‘cheap’ LG units at the city dwelling has been flawless. Here we thought buying quality would mean long term value. Don’t waste your money on perceived quality on Miele.

Your customer support is terrible! After a failed delivery because they had the wrong phone number (even though I had given them the correct number and it was on my invoice) they showed no empathy given I was in hospital with my son. I called them to get an indication of timeframes when I heard nothing from them, and they said because no one was… Read more

home they couldn't deliver and I had to wait for next available timeframe. When that finally came, I was told that they couldn't install for me because they couldn't lift the washing machine and dryer off the floor. That it would void the warranty if they did it. If I lifted it then the warranty wouldn't be voided. That make ZERO sense to me.

I’m quite disappointed with my recent experience. Communication with customer service was difficult, as responses felt impersonal and focused only on repeating company policies rather than trying to find a practical solution. What makes this more frustrating is that the issue appears to be related to the initial installation, which was not… Read more

carried out properly. The machine is only four months old, yet it has already experienced faults twice.

There were also communication challenges during the interaction, which at times made it difficult to clearly understand the responses. This affected the efficiency of the support provided and led to unnecessary delays.

It has been very time-consuming having to repeatedly call, re-explain the situation, and push for an earlier service appointment. For a premium brand like Miele, this level of service is disappointing.

I would also like to note that the service quality among partners seems inconsistent. Some, such as Sydney Appliances, were professional and helpful, but others showed very poor attitude and did not appear willing to genuinely assist or resolve the issue.

I hope Miele can improve its customer service approach and ensure more consistent service quality across all partners.

SCAMMED BY MIELE! 73k order.. NEVER AGAIN! Placed an order from Miele during a promo 10% off and 10 year warranty. I was promised this sale would be held till our new custom home was to be built and no time limit would be imposed. So on that advise we paid a massive deposit. This was confirmed in store and also over the phone to head office. I… Read more

also spoke to a customer advocate regarding a warranty claim on a washing machine that I had and they reassured me that this order was on hold waiting for the new build and there was no issue.

Today I got a RUDE call from Miele DEMANDING FULL PAYMENT and was dictated that delivery will take place on 31st March! Our house hasn’t even started yet. We have been keeping Miele upto date and endlessly assured no issue holding off.

Clearly a SCAM as they no don’t want to honour the sale of 10% off and 10 year warranty insisting that payment is to be made in full immediately or the order will be cancelled. You would think with a $100,000 order that they would show some gratitude and not be so dictative and rude.

Considering how expensive Mieke appliances are compared to immediate competitors it is of poor taste for them to encourage people to cancel their order. There are so many other superior brands with better technology better aesthetics and read more reasonable pricing worth considering I have a strong fear that Miele is pulling out of Australia and can’t honour it obligations sales as they seem desperate to receive payments asap because their warehouse is over full, perhaps that’s because nobody is buying your products now they are being treated like I am today

In my opinion it is absurd to be dictated to and forced to make a payment on a product for a home that isn’t ready yet. Where are you going to deliver these products to an empty block of land? LOL

0/10 I will be taking my $73k purchase and going through somebody else considering how many warranty claims I’ve had against my existing Miele products I’m more than happy to ditch the scammers in my opinion.

Customer service is an absolute zero. Dont be ripped off. The appliance itself is fine, but forget about any Customer service, nor the lure of a rebate after a service if you buy a new machine. I could go on, and am happy to do so, but Miele Australia is an absolute disgrace. Possibly illegal and fraudulent.

During the last 15 years I have purchased 7 Miele kitchen and laundry appliances. When I pay a premium price for a product, I expect high quality and longevity, particularly when Miele advertise “design that makes you fall in love, longevity that never makes you fall out of it”. Of the 7 appliances, 3 have had serious problems with poor quality… Read more

materials and/or manufacturing (2 dishwashers and 1 induction cooktop). A 42% failure rate. The problem with one dishwasher was serious enough for Miele to eventually replace it. With all 3 issues Miele has been difficult to deal with, and extreme persistence was required to achieve resolution. The last dishwasher developed rust in the door 3 years from purchase. I phoned Miele Customer Support 6 times, spending over 5 hours on the phone. Each time I was unable to progress resolution with Customer Care who refused to connect me with anyone who could resolve the issue. On two occasions they agreed to transfer me to the resolution Centre but on both occasions, I was left on the line for more than 30 minutes until I hung up. When Miele undertook to phone me back, they never did. Miele Customer resolution did not reply to emails and when I asked why I was informed my email had been referred to a staff member who had gone on leave. Miele customer service is the worst customer care service I have ever experienced. Their products and customer service do not meet premium standards.

This product is a replacement for the DA 2270 which I have happily had in my kitchen for 15 years. The motor blew so it isn’t worth fixing so I decided to replace it with the DA 2578. This is still not installed, why not? It’s a built in appliance and is 1cm taller than the one it is replacing. To say I am angry is putting it mildly. First the… Read more

replacement is expensive ( nearly 2200)which I accepted. What I don’t accepte is that the kitchen cabinet has to be removed and modified to fit this 1 cm difference. To date I have had to have an electrician to find the fault when the original one imploded, back again to check measurements. Then I’ve had a kitchen guy who says the cabinet has to be removed and modified and I can see this is the only solution. Still waiting for a quote on this which I know will be a lot. No other brand fits this space or I would do it. Why can’t Miele make a replacement product he same size as the original so it’s just a drop in. I spoke to support and it was useless. To date I have owned the following Miele products, washing machine , vacuum cleaner, coffee machine, 2 dishwashers,oven and steam oven and of course the rangehood. Doesn’t the R and D at Miele talk to marketing? I am furious that I have spent so much money on Miele products and this is what they do. I’m writing this review out of pure frustration as it’s impossible to talk to any one who can speak to you on the phone.

Terrible customer service we ordered a fridge awaiting our building project unfortunately this isn't happening atm so cancelled fridge to be charged $ 250 cancellation fee this is ridiculous We will definitely not look at Miele for our futures projects

Miele triflex cordless vacuums have the worst possible filter cleaning system. Who in their right mind wants to twist something TEN TIMES , for it to still not open. It’s infuriating and just a completely stupid design. Seriously 10 times? And it’s not a small twist either. I’m 32 and I struggle with extremely fine dexterity in my finger tips and… Read more

this is impossible for me. And now I have lost the second spring filter at the base of the cylinder. Honestly I am not a Miele fan. My partner swears by Miele, but we have spent over $10,000 on Miele products, and managed to have issues with EVERY SINGLE PRODUCT.

If anything, the plug in vacuums WITH a bag, is the prize product. Everything else is sadly trash.

Beyond disappointed! Got a new dishwasher from Miele, which was apparently state of the art and of course very expensive. Everything came out wet, with food residue still visible, an ongoing problem. We got service people out (which was time consuming and inconvenient) the worst one unfortunately came twice, despite me asking jfor him not to be… Read more

sent again, as he was beyond useless. A key example him telling me that the problem with our dishwasher was that we were putting the plates in too clean. Can you imagine??! I rang the service help desk (again) and unfortunately had to deal with one of the most condescending people I have ever had to talk to. Got absolutely nowhere and was told that there must be a problem with our plumbing, despite me explaining we have lived in the house with a dishwasher for over 13 yrs and never had a problem before. To move forward, we had to get a plumber out at our own expense and 2 mins and $300 later he told me there was a massive kink in the tubing, hence why it keep malfunctioning. Never again! So expensive and definitely not worth the money or the appliances or having to deal with the rude, incompetent people that work within the company.

Duoflex HX1 on discount at $288 on 01/01/2026 what a bargain. After spending a few days trecking around the usual suspects, the Miele popped its head arond the back of all the store favorites, the D, LG, S, B, all the usual suspects. What a smart… Read more ·  1

looking piece of kit compared to all the plastic fantastic bedazzles and build quality is amazing.

I reviewed Choice and all the other sponsored sites and if you read through the spin, bang for buck, this is Miele is a real chance.

The in shop test carpets were the first sign that this little beauty has more to offer than old mate sale guy is letting on.

Being convinced of what it has to offer and at such an affordable price, I took the dip.

So, in real world floor time, it gives everything hoped for. Sure its a small unit and smaller battery, but it digs deep. Deeper than our corded Bosch powerhouse with powerhead, deeper than good old hoover hot box, truly amazing.

Battery life, possibly 50% better than hoped and so much grunt with it, no need for the boost button.

Transition from carpet to hard floor is seamless with the electrobrush system. For $288 on special, its insane.

Let’s wait and see in the longer term, but I full confidence in this cheap and cheerful piece of kit.