Miele

Miele’s after-sales service has been deeply disappointing. A manufacturer should be able to identify the correct replacement part from the appliance model and serial number, then clearly confirm compatibility before a customer pays. When customers are left to buy parts without reliable advice, only to find they are unsuitable or cannot be… Read more

installed, it reflects a serious failure in product records, parts support, or authorised-service coordination. This is not acceptable for a premium appliance brand.

I expect Miele to confirm the exact required part in writing, arrange a qualified technician if necessary, and take responsibility for any incorrect advice or incompatible part supplied.

Review before Miele mediation: We purchased a Miele dishwasher in July this year. After only 3 months it malfunctioned. Called Miele 21 September. Technician visited 25 September, identified a fault and advised it would take 7-10 working days for a new part to arrive and then likely another few days to install the new part. I tried to call Miele… Read more

directly to complain but was told by the person on the 1300 number that I would "just have to wait for the part to arrive". This is totally unacceptable. We live in a major capital city, not a country town. We previously had an Asko dishwasher that lasted about 12 years without an issue. I wish we had stayed with Asko. In summary, the spare parts and customer service is appalling for a so-called premium brand. Will not purchase Miele again.

Review after Miele mediation 7 October: Dishwasher finally fixed today. Mediation didn’t help at all. The part still took 8 days to arrive which is ridiculous. Why can’t they send it overnight? Not impressed and still won’t purchsse Miele again.

I have had Miele dishwashers for two decades. My new one stoppped working. Service department refused to give me a call out price and an hourly rate. This dishwasher has repeatedly broken glasses. When the technician came three weeks later and well… Read more

after stated time I was charged because there as broken glass shards in the pipes not covered by warranty. I now know what the call out fee. I will never buy another Miele, the quality of the product is diminished and call out time was unacceptable in a city

Poor customer service – Don't even bother! Had an issue with dishwasher. Called Miele repair centre. They recommended a service repairer in my area. Contacted him, turned up 3 weeks later, he misdiagnosed fault and wanted me to pay him $785.00 as he said he could not… Read more

return the part. Charged me $180.00 service call. I called Miele and have called 9 times since, I never get the same person twice. They promise to call back, they never do. Dishwasher is 6 years old. Supposed to last for 20 years. I'd be happy to get 10 years!. This is the second Miele dishwasher I have had in the last 6 years. First one only lasted for 3 weeks. I've also had 2 Miele washing machines. No different. Lucky to get 6-7 years out of them. Save your money and don't buy Miele. Other machines out there for half the price and will last just as long.

***Update: Miele has followed through with a telephone call and is planning to work with their IT team to update their website, so as a customer, you can make useful changes to your online subscription orders*** Something so simple is so difficult with Meile having their customer support team in the Philippines. I have a subscription for their… Read more ·  2

Phase 1 & 2 laundry products, I want to bring forward my next order, how simple could this be, not for Meile. First called customer support, they couldn't help, try to connect to my local store in Chatswood, no one to picked up the telephone call and the call went to an answering service. Then tried their bot, only suggestion was to send an email..... Now on hold via the Philippines to speak to a resolution team member, are you serious? Resolution team member has advised the customer support member of what to do.... The end result, Meile to send out a bottle of Phase 1 & 2, no charge. Meile, how messed up is this.... people pay a premium for your products, but when the service does not match the quality of your product you lose customers. *** important note - the last Customer Support representative I spoke to today is a credit to Meile***

I purchased a stick vacuum cleaner this morning - my second one for a holiday house- from Doncaster Miele and was so impressed with the service from my sales person Jessica and her manager who was so wonderful with lots of advice and information. Very professional and knowledgeable and their service outstanding. Thank you!! Show 2 replies

EDIT/UPDATE: After posting this review and being contacted by Miele for mediation I recieved a call today and pleased to say this has now been resolved. I would've preferred it was sorted in the first instance but thank Miele for stepping up and assisting in this matter and have changed my rating to reflect this. I am a long-time, loyal Miele… Read more

customer. I fitted out my entire kitchen with high-end Miele appliances, and recently spent over $6,000 upgrading my previous Miele washer and dryer. Unfortunately, their recent customer service has been incredibly disappointing.

Due to a major family crisis, caring for my palliative stepfather and elderly mother, my kitchen installation was heavily delayed. The manager at Harvey Norman suggested I contact Miele. When I tried to contact them to align my warranty with the actual installation date (which was supported by an electrician's installation certificate I provided them with), the experience was frustrating.

Not only did the phone numbers on their website repeatedly give "call failed" messages, but my emails went completely unanswered. I finally got through to an offshore call centre using an alternative number sourced via Harvey Norman. The staff member had a heavy accent which made the call difficult to understand and I had to ask them to repeat themselves a few times.

I directed them to my previous email and explained the situation. The team member told me that Miele's policy is for the warranty to start at the installation date. They then consulted a supervisor and came back apologising saying no they wouldn't do it. I asked to speak with the supervisor directly, explained the extreme family circumstances behind the delay, and emphasized my loyalty to the brand and clarified that the appliances were all working fine and my request for the warranty date change was not due to any current issues with the appliances but simply to update the start of the warranty to the correct installation date.

Despite all this, they flatly refused saying sorry you were given the wrong information. Being given contradictory information, struggling through a difficult offshore call, and being ignored via email is not the standard of service you expect when investing heavily in a premium brand like Miele.

Very disappointing experience with Miele. I own several Miele appliances, including a fridge/freezer, microwave, dishwasher, dryer and washing machine. Unfortunately, at least three have broken down, with some not even lasting eight years. For a premium brand with premium prices, I expected much better quality, reliability and longevity. What is… Read more

most disappointing is Miele’s lack of responsibility towards its customers when products fail far earlier than reasonably expected.

This experience has seriously affected my confidence in Miele, and I would think twice before purchasing Miele again.

Purchased a Miele G7130 Dishwasher yesterday. The dishwasher will not even clean basic stains from pans even after 2 cycles and the upper compartment does not dry. The diswasher is leaving detegent in coffe mugs. This from the most expensive dishwasher in Australia at $2500. I call the customer service to ask for replacement, and they tell me… Read more

issue could be that you don't know how to use dishwasher, they asked me to go to Miele centre and learn how to load a dishwasher. How stupid of them They will not replace or accept return until a technician will inspect the dishwasher and accept that there is a fault. Technician is not available for 18 days.

Don't buy this product it's not worth the money

I wrote to Miele saying that the door of my front loader washing machine was falling off. I got zero response. I wrote to their spare parts division asking how I could get a new door. I got zero response?? Do they exist? They certainly do when they want you to buy something. The worst customer service I've ever experienced. I found a door on eBay and fixed it myself

My cooktop is having technical issues and not operating. I had to wait for 2 weeks for a service appointment but it was cancelled last minute. Miele offered to rebook me in for another appointment, and the waiting time is 3 weeks. I rang a third-party service, it was just an overnight appointment. The booking process of the third party is even more professional. This definitely makes me think twice about buying Miele products next time.

I was trying to book a service call, as my Miele steam oven started leaking massive amounts of water. I was transferred to two agents who both were in the Philippines and had very poor English skills, i was constantly asking "can you repeat that" which I found frustrating. I was on the phone for 20 minutes, only to find out it was going to take… Read more

3 weeks to get a technician to come out. Not sure if I would buy another Miele appliance or recommend them if this is the back up service they offer.

0 star – Premium price, anything but premium service I purchased Miele appliances expecting premium quality and after-sales service. Instead, I have experienced repeated faults, thousands of dollars in servicing costs and now an unacceptable failure to repair my washing machine. My latest issue began with a “Waterproofing Failure” error. After… Read more

waiting approximately 2½ weeks for a service appointment, the technician spent around 15 minutes at my home, attributed the problem to a missing siphon that had been missing for over a year, and advised me simply to reset the machine if the error returned. It did return repeatedly and has now failed completely. A recall appointment was then arranged. The technician called to say he was on his way, but attended the wrong address. Despite me repeatedly calling him and sending an SMS explaining that I was waiting and had arranged someone to provide access, he did not respond and the appointment was abandoned. I then spent 1 hour, 45 minutes and 14 seconds on documented calls with Miele, excluding the original service booking call, trying to resolve the situation. I was subsequently given conflicting information about further appointments and ultimately told the next available in-house Miele technician appointment was another 2½ weeks away. The level of administrative incompetence has been particularly concerning. I was advised that the scheduling team had apparently finished for the day at 1:30 pm, despite my urgent recall situation occurring that afternoon. I was then given repeated assurances that the matter would be followed up, only to discover the following morning that the promised booking/work order had not actually been created. I subsequently lodged a formal written complaint with Miele, supported by call logs, SMS messages and service records. Despite following up, I have received no acknowledgement or contact from Miele since last Thursday. I am the primary carer for five other family members, including two young children, a person with a disability and two elderly people in their 80s. I also have my own physical limitations, meaning repeatedly transporting washing to and from a laundromat is a significant physical burden on me, not simply an inconvenience. A functioning washing machine is therefore essential to our household. I have already had to use a laundromat and incur additional costs because of Miele’s failure to resolve the original fault. I purchased Miele because I believed I was paying for premium quality and premium support. My experience has unfortunately been that while the price is premium, the after-sales service, communication and scheduling have been anything but. The combination of a failed repair, incorrect address handling, ignored calls, missed commitments, administrative incompetence and an inability to arrange a timely recall has demonstrated a level of service that I simply did not expect from Miele.

Miele CX1 Blizzard Dog And Cat has a fatal flaw. The catch on the bin (very weak plastic spring) disengages every time its pulled off the machine and empties garbage all over the machine and floor. The door and catch are at the bottom. Cannot avoid mess. You need a second vacuum to clean up the mess. Now its in landfill.

Paid $200 for a Miele technician came out to try and fix my Miele dishwasher , After a quick look he told me he couldn't fix it but quoted me a model number I could replace it with, but I had lost the piece of paper I had wrote it down on. Tried to contact Miele to get him to ring me back for a quick chat to verify the model number . Seems… Read more

simple enough but after 5 days of trying to talk to him via the Call centre it seems like it is impossible. I don't understand why this would be so hard to do. Totally frustrating.

The worst service I have ever seen. I ordered a dishwasher and a date for delivery was set. I paid for the item and for delivery and instal at that time. Later I get a text saying the delivery is set for a totally different day. It wasnt discussed with me at all and I was not available that day. Their customer service didn’t care and said the new… Read more

date is the only time they can deliver. I told them that i would need to cancel the order and then suddenly they could deliver a day later. On the delivery day I get a message with a a time for delivery but noting it may be 90 minutes before or after. (So a 3 hour window) and they did not show up during that time. They finally showed up more than 2 hours later. They do the instal (or so i thought) and leave. I go to use the dishwasher and find it falls over as I try to load it because it hadn’t been installed. I call Miele and spent 45 minutes on the phone and being transferred to a different department twice. They finally say they can’t get anyone here for a few weeks. So I suggested they cancel the order because I can buy another brand and have it installed before then. Suddenly they can get someone here in 2 days. the next day i get 2 texts from Miele saying they wont be back until the next Month. I call them again,. First person tells me that they wont be here until next week but transfer me to another department. Then I am told they will be here the next day. Ok all good. This morning I get a text at 6am they are on their way. Midday I get a text saying they have been and asking me to fill in a survey telling them how they went. Interesting bit is no one had shown up at all. now on the phone again trying to sort this out. during this process they offered to refund the delivery costs etc but that didn’t happen either. Do not use Miele in australia getting a delivery is a nightmare. Go to another Brand

I have had all miele appliances for 11 years .that is all they have lasted for.you are better to buy products half the price as better .I recentely purchashed new washing machine dryer at approx 8500 but useless.The heat pump dryer simply does not dry.Takes hours.I had the technician out several times.He said to replace the filter after a few… Read more

washes.Who does that.I never did at all with the old dryer which is now in my garage.It is better than the new one.but makes a noise but at leAst dries.I wish i had bought asko or smeg.The hot plate had to be replaced and the mastercool fridge cost 3800 to fix but had to have new compressors and controllers over several weeks.hAD TO THROW OUT ALL THE FOOD 3 TIMES,BUT HAD TO FIX AS BUILT IN ETC,SO NOW WAITING TO SEE IF WORKS.tHERE ARE NO MIELE TECHNICIANS IN PERTH.My neighbours have said the same,so save your money!!

I bought a $2500 Miele washing machine that broke down repeatedly from 2 years onwards. The technician who came said it required $1100 to replace the drum after only a few years of light usage. Then left after charging a $199 call-out fee just to tell me it can't be fixed! NEVER BUY MIELE

My wife and attended a Miele cooking appliance class at Southport experience centre with Jo who professionally went through the appliance and cooked a great meal for the class. We learnt a lot and offered us inspiration to use all the features of oven. Once again Jo you were fantastic and recommend others to attend the cooking classes you will not be disappointed. Mike Deb

Avoid Miele. Their customer service is non-existent. We had a problem with a leaking pipe in our dishwasher We booked a service tech, and had to wait 5 weeks for this The Miele tech arrived today. Without any spare parts. He stated He is a Miele employee (and was wearing a Miele uniform) The service jobs are allocated by AI He only finds out… Read more

the details of the job when her arrives on location!!!! The spare parts are delivered to his residence, and he takes them to the job. There is no warehouse or facility where parts are stored!!! The parts are shipped to his home. Strange huh? He did not have any parts with him as they had not arrived in time. And he only found out that he needed parts after he arrived at our home!!! The employee left our home saying to contact him when he had the part - although did not provide ay contact details so I don't know how we are supposed to contact him

This made no sense to me when I was being told this tale of woe. And it's making even less sense as I detail it here. But I can only relate what I was told. There is no one at Miele you can talk to The email confirming the booking comes from a no-reply address The customer service centre (and I use this term very loosely) is based in the Phillipines and is unable to explain / resolve any of the above

PLEASE AVOID MIELE

Very poor delivery service and communication from Miele. A delivery ETA was provided for 6:57am, with a delivery window of 90 minutes before and after. That time passed with no clear update. When Miele was contacted around 9:00am, the advice given was that the delivery team was nearly there, would arrive soon, and that a phone call would be… Read more

received within 20 minutes.

That did not happen.

Miele was contacted again at 9:42am, and this time the advice was that the delivery should arrive within the hour. Again, that information was not accurate.

After escalation, Customer Care advised that the delivery would now be between 12:00pm and 2:00pm, blaming “bad weather” in Sydney. The weather was not severe — it was only sun showers — so that excuse did not match the reality.

This is unacceptable communication from a premium brand. The ETA was unreliable, the updates were inconsistent, and incorrect information was provided multiple times.

My parents bought a Miele washing machine because their previous Miele lasted around 25 years without major issue. Based on that experience, they didn’t even look at other brands when replacing it — they trusted the Miele name and paid a premium price expecting premium quality and support. Unfortunately, this machine has not been as durable as… Read more

Miele advertise.

After only around six years, the machine developed a major fault and can no longer properly operate on warm wash cycles or complete the maintenance wash required under Miele’s own instructions. For a premium washing machine, that is simply unacceptable.

What has been worse than the fault itself has been the handling of the issue. For weeks, my parents were bounced back and forth between Miele and the retailer, with both trying to avoid responsibility despite clear obligations under Australian Consumer Law. It became exhausting and honestly embarrassing for companies that market themselves as premium.

Eventually, after constant follow-ups and arguments, Miele agreed to repair the machine under ACL obligations — but unbelievably still insisted on charging travel costs for the authorised repair technician. After weeks of stress and wasted time, my parents have effectively just accepted it because they’re over the endless back-and-forth.

The old Miele earned the company loyal repeat customers for decades. This experience has completely destroyed that goodwill.

I was genuinely considering buying a new washing machine myself soon, and based on this experience there is absolutely no chance I would buy Miele.

When people pay premium prices, they expect premium reliability and premium after-sales support. Sadly, this experience delivered neither.

Once a Miele, never again a Miele.