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Miele

Miele

1.7 from 344 reviews

See the Best Appliance Brands in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(39)
(7)
(8)
(35)
(255)
  • Product Quality
    2.1 (62)
  • Return Claim MadeYes (7) · No (69)


S Bots

S BotsGreater Melbourne (Metropolitan), VIC

Terrible life span - expensive to replace parts that don't last more than 4 years!

published

We bought a Miele KM5974 Induction 8 years ago assuming a 'top' brand would last the time.
4 years in we had our first'control board' damage ($700 repairs!) and now have the same issue 4 years later ($1000!) - same error FE35! Pathetic for someone who doesn't really use it that often!! WASTE OF MONEY

Product Quality
Return Claim MadeNo
1 comment
Miele
AnnaMiele

L.L

L.LSydney

  • 5 reviews

Terrible quality appliance and Extremely aggressive technician

published
Product Quality
Return Claim MadeNo
1 comment
Miele
AnnaMiele
Clopensw

ClopenswSydney, NSW

Can’t believe my Miele washing machine is already out of order after only 3y!

published
Product Quality
Return Claim MadeNo
1 comment
Miele
AnnaMiele

Where has Miele’s quality control gone?

published

Motor needs replacing in Miele washing machine still under warranty. Refused request to replace machine and have to wait over 2 weeks for parts.
Not built to last. No longer a Miele customer.

Return Claim MadeYes
3 comments
Miele
AnnaMiele
Diana
Diana
Miele
AnnaMiele

Hi Diana,
Thank you for your follow up. I believe a consultant was in touch with you yesterday to assist.
Kind regards
Joel


Steer clear

published

Thought I was buying a quality product. Just out of warranty and the seal on the door has split so leaks on the floor. Really disappointed. Staff on phone unhelpful.

Product Quality
Return Claim MadeNo
1 comment
Miele
AnnaMiele

Kathy

KathySydney, NSW

  • 2 reviews

Beware of hostile and aggressive service technician followed by inaction from Head Office

published
Product Quality
Return Claim MadeNo
1 comment
Miele
AnnaMiele

nsfx84

nsfx84Greater Melbourne (Metropolitan), VIC

Unreliable products, what happened Miele?

published

Very disappointing. Use to be one of the top brands for appliances. Used all their products for our townhouse development of three units (dishwashers, rangehoods, ovens, dishwashers, stove etc... One of the unit's dishwasher broke down right before 2 years. My own rangehood just broke down, 2 months outside warranty unfortunately. Called up Miele and wasn't very nice about it despite using them all the time. Waiting for a technician now and possibly $179 out of pocket just for them to attend.

Miele used to be able to last 10 years, not breaking down at the 2 year mark.

Update. Miele managed to resolve the issue for me. Thank you.

Product Quality
Return Claim MadeNo
1 comment
Miele
AnnaMiele

Eileen Y.

Eileen Y.

  • 2 reviews

Terrible product and terrible customer service!

published

Regret I did not read reviews here before the purchase of my dishwasher. The dishwasher I received was faulty upon receipt and it has stopped working totally 9 days after. All these days, no one from Miele has ever cared and I was even told the first problem I had was normal.

Product Quality
Return Claim MadeNo
1 comment
Miele
AnnaMiele
joanne

joanne

  • 4 reviews

Horrible customer sevice harvey norman

published

Walked in to harvey norman brownsplains to buy a dishwasher older man that worked there gave a big sales pitch and told me the dishwasher was on special $1399 down to $999 the cardboard display was on top of dishwasher showing the special i was ready to buy and then he said aw sorry special ended last week afer he had just told me they were on special very dissapointed walked away with nothing

Return Claim MadeNo
1 comment
Miele
AnnaMiele
Usman

Usman

  • 2 reviews

Low quality Vacuum cleaner product and even worse customer service

published

Low quality vacuum cleaner that stopped working a little over warranty, and both retailer and manufacturer washed their hands under the excuse of expired warranty. No help from customer service as they want customer to pay for equipment inspection as much the amount as one can purchase a new product. Do not be fooled by brand name. Never buy a Miele product.

Product Quality
2 comments
Miele
AnnaMiele
Usman
Usman

E-mail sent . I spoke to your customer service for 30 mins. Please listen to recording as well as you do for quality and training purposes.


Chris of Bronte

Chris of BronteSydney, NSW

  • 3 reviews

MieleW1 TwinDos XL and Wifi connects Washing machine

published

This machine washes perfectly. The Twin Dos is a fantastic feature. i'm surprised that Miele fail to offer a service to re use the detergent dispenser, especially being manufactured in Germany, a country well ahead of most in ensuring that plastics don't end up in landfill. It would be great if Miele were able to organise a service to return and reuse. Then I would be happy to give a 5 star rating!

Return Claim MadeNo
1 comment
Miele
AnnaMiele

Thanks Chris for leaving this feedback. We are glad you are happy with the machine, and will pass on the feedback regarding the detergent dispensers. Kind regards, Jack.


Soo disappointed in ALL my Miele purchases

published
1 comment
Miele
AnnaMiele

To get service is impossible. Difficult to navigate and figure out. Not a fan

published
Product Quality
Return Claim MadeNo
1 comment
Miele
AnnaMiele

Miley

MileyPerth

Buyer beware!

published

I have a miele washing machine and dishwasher and both have been in need of repair. The dishwasher has been repaired twice and the washing machine is a nightmare. It does not wash properly and clothes are partly dry after being washed. I've had it repaired but i still have partly dry clothes! I now have to spend another $179 to have someone try to fix this again. This machine has never washed properly, both appliances have been a problem. I bought miele believing it would be trouble free and go the distance. I would not buy miele again and certainly would not sing their praises. Expensive and a huge disappointment.

1 comment
Miele
AnnaMiele
Ren

RenSydney, NSW

One of the best Customer Service experiences I've had

published

Not actually one to leave a review but have a C3 powerline vacuum and needed to change filters. The website is not really consumer friendly when shopping for filters for these units and was super confused. Spoke to one of their customer service team members, Kieran (Spare parts 1300 464 353) and it was all sorted within a few minutes, both confusion and also with parts sent out asap foc as they should have been included in the dust bag box (not usually sold separately unless you upgrade to a Hepa Filter). Parts I needed were the Air Clean filter.

Product Quality
Return Claim MadeNo
1 comment
Miele
AnnaMiele

Thank you Ren for taking the time to leave this review!

David K

David KGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Do not buy Miele products. Customer service is non existent.

published
Product Quality
Return Claim MadeNo
2 comments
Miele
AnnaMiele
Miele
AnnaMiele

Thanks David for providing your details. For your privacy, can you please delete your comment with your name and phone number. We will be in contact as soon as possible. Kind regards, Jack.


Gary

GaryGreater Melbourne (Inner), VIC

  • 2 reviews

Poor response rate to service query

published

Place on online request for a service call to fix a gas cook top two days ago but no response. How do I know when I will get a response three days, 2 weeks or a month. Totally unacceptable.

This is a poor method of answering service enquiries. It would be more customer friendly if you could speak to a real person and they could book a technician to come out.

Return Claim MadeNo
2 comments
Miele
AnnaMiele
Gary
Gary

received a call from Meile and service will happen on Monday


Mon

MonGreater Melbourne (Metropolitan), VIC

Service fee $170 to write a report

published

My poor parent are pensioners who bought their dishwasher years ago For $3000 & have had multiple issues over the years. They gave paid to have the machine fixed oonly because they spent so much money on it that it like gambling. So dad presses a button & suddenly now the dishwasher wont work error F42. to have someone come out will cost them $170 (30min)& $30-40 for every 15min after that.
Just so someone can write a report. They just dont gave the money to waste.
2years should they spent $800on it.
They dont even uses it everday.

They are better off getting a $800 machine with would do the same job , better customer service. Cost less to maintain.

So dont waste you money, your not getting Quilty with them.

1 comment
Miele
AnnaMiele

Laurence Goldman

Laurence GoldmanSouth East Queensland, QLD

  • 2 reviews

Service exemplary

published
Product Quality
Return Claim MadeNo
1 comment
Miele
AnnaMiele

Thank you Laurence for taking the time to leave this feedback!


Janette

JanetteWestern Australia

I used to love Miele in the UK but have bought 4 brand new machines and I am so disappointed.

published

We have been a dedicated Miele customer for years. My entire home in the UK is equipped with Miele appliances, and have never had to question the quality once.

We have recently moved to Perth, Western Australia and we took ownership of 2 washing machines (WWV980WPS $4,499 and WCR870WPS $3,299) and 2 tumble dryers (TWV680WP $4,499 and TCR870WP $3,999). The washing machines are fantastic but we have a problem with both of the tumble dryer machines. Miele sent out a senior technician who advised me that the noisy heat exchanger is normal and there is nothing that can be done. I simply cannot accept that Miele would be happy for their "top of the range" machines to sound like a 20 year old refridgerator.

Product Quality
Return Claim MadeYes
1 comment
Miele
AnnaMiele

Page 1 of 18

Questions & Answers

Sandi B.

Sandi B.asked

In Feb 2019 I purchased the WKH 132 WPS 9kg Twin Dos washing machine. Initially the clothes came out smelling worse than when they went in but it transpires that the technically advanced automatic machine has to be manually told to use the built in detergents. By manually selecting the 'Dos' button every wash the smell has resolved however the clothes are not particularly clean. Despite routinely separating colours, darks and whites every time my whites are grey and dull. The service technician has been twice and runs diagnostics checks, tweaking the settings, but the problem remains and my frustration grows. I would like to know if Miele could consider an alternative response or advise me of my options.

3 answers
Miele
AnnaMiele

Hi Sandi, thanks for your questions and apologies for any issues you are having. Confirming you are selecting whites vs colours as the twin dos system does dispense a different ratio of ultraphase1 and ultraphase2 dependant on that selection and then different amounts dependant on the soiling level selected. We recommend you book a service call using https://www.servicebooking.miele.com.au or if you have any questions don't hesitate to call us on 1300 464 353 (please be aware these contact methods are for Australia only). Kind regards, Jack.

Sandi B.
Sandi B.

Hi Jack, I can confirm I select whites for white load. Do you think a third service call will help?

Miele
AnnaMiele

Hi Sandi, I'm happy to escalate this for you and we can work to resolve what might be happening here. If possible, can you email your full name and best contact number to prsupport@miele.com.au and a member of our team will be in contact as soon as possible to discuss this situation. Please reference your Product Review username so we can identify you. Kind regards, Jack.


Jo W

Jo Wasked

Miele combination oven glass tray breaking

No answers

Chasav56

Chasav56asked

Our Dishwasher is onky 2.5yrs old & it flashes F84 we have checked everything can’t resolve problem?

3 answers
Sona
Sona

Hi do you regularly clean your dishwasher once in a month with a dishwasher cleaner??

Chasav56
Chasav56

We do use a cleaner regularly & even have descaled it !

Miele
AnnaMiele

Hi there, thanks for your question. That type of fault requires a service call as it can be a number of different things. If you can please book a service call using https://www.servicebooking.miele.com.au or if you have any questions don’t hesitate to call us on 1300 464 353 (please be aware these contact methods are for Australia only). Kind regards, Anna


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