Miele

I had to replace my wonderful convection top because I had a pacemaker and couldn't get near magnets. Although I would normally have to wait a few weeks for delivery, Miele Outlook Center arranged for an electric top to be picked up that afternoon. … Read more ·  1

What fantastic service and such quality products. Thank you to all who went out of their way to help. Maureen

Multiple attempts to contact the so called "Customer Support", 3 x 15 minutes waiting. Only "Thank you for waiting" and music. No answer, no option for call back, and no local phone number.

We have a Miele washing machine and dryer for 13 years at our beach house. It has had limited use and both have had problems and finally the washing machine died today. Our ‘cheap’ LG units at the city dwelling has been flawless. Here we thought buying quality would mean long term value. Don’t waste your money on perceived quality on Miele.

I recently contacted Miele Australia's Customer Advocate Team regarding my inbuilt M6262 microwave oven that had failed after 7 years of service. I didn't expect an appliance of this quality to break down so soon. What followed exceeded anything I had hoped for. Allyson M listened carefully and worked hard to find a suitable solution. I felt she… Read more

had my best interests at heart. The repair was arranged efficiently and Jens, the technician who attended was skilled and thorough, and a credit to the Miele service team. Ours is an entirely Miele kitchen and has been for many years, and after this, I expect it will remain so.

Customer service was incredibly good. I made 2 phone calls to Miele Service, my front load washer door was locked, with clothes inside, showing an F11 error. Was advised by Maria and Elyn (think that’s how her name is spelled), on possible causes and how to rectify error. Worked like a charm. Very knowledgeable and very polite girls. Thank you, saved me a call out fee etc. Can’t want more than that today. Thanks.

We have an absolute top of the range Miele dishwasher. Usually it is fine BUT twice now it has developed the "7 minute problem" on the Powerwash cycle which Miele is all too familiar with. Solutions are complex. This is a product fault and one… Read more ·  5

which Miele should fix by promptly sending out a technician, at no cost, to rectify. Miele, what's your response please? I'm about to phone you, support, and expect little joy.

Well I have many Miele appliances, dishwasher, oven, cooktop, washer and dryer. But how about this? I ring up Miele to order some dishwashing powder because I can’t get the website to log me into Miele for life. You get a 15% discount on the over priced but supposedly premium powder. This early May and I am told that dishwashing powder is out… Read more

of stock and the earliest time that I will get it is August. Can you believe that? Such a premium brand and yet they can’t manage their own inventory.

5 months ago I purchased a new house which has an extensive range of Miele appliances fully integrated into the kitchen cabinetry. The fridge/freezer, microwave and dishwasher all work perfectly. The inbuilt coffee machine does not. I'm currently waiting for my 4th service appointment to rectify the intermittent issues. I have had the boards… Read more

replaced and technicians tell me the machines behaviour is unusual, they then tell me the issue is fixed. Only for the machine to revert to not working. The timeframe to see a technician is approximately 4 weeks. If Miele cant fix my brand new coffee machine after 4 visits and 5 months, at what point does their pride in the product they sell take over and they replace what is clearly a faulty product. I have no doubt my coffee machine is a lemon and not the normal as my other Miele products work very well, I continually hear high praise for Miele in the community. My angst and frustration could easily be fixed if Miele provided me with a working Coffee Machine, something I already paid a premium price for! My poor review is based on Miele not providing the service I would expect from a premium brand.

I am writing to formally raise a complaint regarding the warranty coverage of appliances purchased under your 2021 promotion offering a 10-year warranty. In 2021, my partner and I purchased a Miele washer-dryer combo as part of this promotion. Shortly after purchase, the appliance developed faults that could not be repaired by your technician. As… Read more

a result, we were offered a replacement. At that time, we requested to switch to a separate washer and dryer and agreed to pay the difference. This change was made as part of resolving a faulty product supplied by Miele, not as a new independent purchase.

Given this, we reasonably expected that the same 10-year warranty applicable to the original appliance would extend to both replacement products. While the warranty has now been applied to the washing machine (after a significant delay, 5 years to be exact), we have been informed that the dryer is not covered under the same warranty. We do not consider this acceptable. Under the Australian Consumer Law, when a product has a major failure, the consumer is entitled to a replacement or refund. Any replacement provided should not leave the consumer in a worse position than the original purchase. In this case, denying warranty coverage on the dryer effectively reduces the value and protection of what we originally paid for under the promotion.

The change to separate appliances was made in good faith, based on Miele’s inability to supply a functioning unit, and it is not reasonable for us to bear the consequences of that failure.

We therefore request that Miele:

* Apply the same 10-year warranty coverage to the dryer, consistent with the original purchase terms, or * Provide a written explanation outlining how this outcome complies with Australian Consumer Law

If this matter cannot be resolved promptly, we will consider escalating the complaint to Consumer Affairs Victoria for further review.

We look forward to your prompt response and a fair resolution.

Purchased the dishwasher 14 months ago. have had the error code F70 multiple times (was told this is a common fault for this model). Trying to book a technician, impossible I was told there is absolutely no one in the area (or within 50kms) to service the dishwasher and they also have no service partners so was bumped to a random company to… Read more

service the dishwasher. If you cannot service the equipment they don't sell it in that area, its frustrating having to wait for another company to contact me to have my dishwasher fixed because of a commonly known fault in the system. customer services are nice and as helpful as they can be getting all the info and details sorted, but really frustrated when I paid a premium for the dishwasher and get subpar service. Won't be recommending them or purchasing another product form them again.

Broke my oven door. Was told 4 x weeks to get it looked at (not fixed). Then another potetnial wait for another 4 x weeks to fix it. Not to mention two call out fees and parts. I used another supplier that was terrific, fixed it in under two days, half the price. I then still get reminders (email and text) from Miele that a technician is coming… Read more

out. Despite cancelling 3 weeks prior. Spent 20 mins on hold to be told it was a glitch and not to worry about it. Total waste of time on what was a busy enough day already.

I purchased a Miele dishwasher model G4930U from Harvey Norman on 3/12/19. The 1st service call was on 2/9/25, the machine was not quite 6years old. I had the Board Flow meter and Non return value replaced at a cost of $350. On the 2/3/26 the machine broke down again! This time no power at all. I am not prepared to pay for another service call. So… Read more

much for German Engineering, quality and longevity! I called Miele and although they apologised, they were only prepared to book a service call. I expected better and considering it's only gets used 4 -5 times a week. I am very disappointed with this dishwasher and do not recommend it.

Shocking after care and repairs service – Customer service was awful! For a high quality luxury brand they could make some serious improvements to their customer service. When asked to be put through to the manager I was told that it wouldn’t be possible and when asked to be put through to the complaints line I was advised they don’t have one. There is no way of escalating issues that haven’t been handled appropriately. Very disappointed and extremely frustrating!!!

Your customer support is terrible! After a failed delivery because they had the wrong phone number (even though I had given them the correct number and it was on my invoice) they showed no empathy given I was in hospital with my son. I called them to get an indication of timeframes when I heard nothing from them, and they said because no one was… Read more

home they couldn't deliver and I had to wait for next available timeframe. When that finally came, I was told that they couldn't install for me because they couldn't lift the washing machine and dryer off the floor. That it would void the warranty if they did it. If I lifted it then the warranty wouldn't be voided. That make ZERO sense to me.

I’m quite disappointed with my recent experience. Communication with customer service was difficult, as responses felt impersonal and focused only on repeating company policies rather than trying to find a practical solution. What makes this more frustrating is that the issue appears to be related to the initial installation, which was not… Read more

carried out properly. The machine is only four months old, yet it has already experienced faults twice.

There were also communication challenges during the interaction, which at times made it difficult to clearly understand the responses. This affected the efficiency of the support provided and led to unnecessary delays.

It has been very time-consuming having to repeatedly call, re-explain the situation, and push for an earlier service appointment. For a premium brand like Miele, this level of service is disappointing.

I would also like to note that the service quality among partners seems inconsistent. Some, such as Sydney Appliances, were professional and helpful, but others showed very poor attitude and did not appear willing to genuinely assist or resolve the issue.

I hope Miele can improve its customer service approach and ensure more consistent service quality across all partners.

SCAMMED BY MIELE! 73k order.. NEVER AGAIN! Placed an order from Miele during a promo 10% off and 10 year warranty. I was promised this sale would be held till our new custom home was to be built and no time limit would be imposed. So on that advise we paid a massive deposit. This was confirmed in store and also over the phone to head office. I… Read more

also spoke to a customer advocate regarding a warranty claim on a washing machine that I had and they reassured me that this order was on hold waiting for the new build and there was no issue.

Today I got a RUDE call from Miele DEMANDING FULL PAYMENT and was dictated that delivery will take place on 31st March! Our house hasn’t even started yet. We have been keeping Miele upto date and endlessly assured no issue holding off.

Clearly a SCAM as they no don’t want to honour the sale of 10% off and 10 year warranty insisting that payment is to be made in full immediately or the order will be cancelled. You would think with a $100,000 order that they would show some gratitude and not be so dictative and rude.

Considering how expensive Mieke appliances are compared to immediate competitors it is of poor taste for them to encourage people to cancel their order. There are so many other superior brands with better technology better aesthetics and read more reasonable pricing worth considering I have a strong fear that Miele is pulling out of Australia and can’t honour it obligations sales as they seem desperate to receive payments asap because their warehouse is over full, perhaps that’s because nobody is buying your products now they are being treated like I am today

In my opinion it is absurd to be dictated to and forced to make a payment on a product for a home that isn’t ready yet. Where are you going to deliver these products to an empty block of land? LOL

0/10 I will be taking my $73k purchase and going through somebody else considering how many warranty claims I’ve had against my existing Miele products I’m more than happy to ditch the scammers in my opinion.

Customer service is an absolute zero. Dont be ripped off. The appliance itself is fine, but forget about any Customer service, nor the lure of a rebate after a service if you buy a new machine. I could go on, and am happy to do so, but Miele Australia is an absolute disgrace. Possibly illegal and fraudulent.