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Miele TKG450 WP

Miele TKG450 WP

 Verified
Miele TKG450 WP
1.8

71 reviews

Positive vs Negative
21%5%74%
Noise Level
3.1
71 reviews
Emilia P.
Emilia P.2 posts
 
Ease of Use
Cleaning & Maintenance
Noise Level

Miele - no longer synonymous with premium quality – If I could give this review no stars, I would. Bought this dryer less than 8 years ago brand new based on my very positive experience with previous Miele products including a tumble dryer. About two weeks ago the appliance just stopped working - it wouldn’t turn on. No error message, nothing. Booked Miele technician, who could only attend a week… Read more

later and who diagnosed that the power board has blown. The quote: $800+ for parts to repair and need to wait on these from Germany.

I wrote to Miele that I would like the repair done under Australian Consumer Laws as their own technician said when attending that these dryers should last at least 15 years and it was too soon for it to stop working after 7. Then I also saw that on Miele’s own website they state that they test their appliances for 20 years average use, so not sure why Miele Customer Service are refusing to accept that less than 8 years is not what one expects from a premium brand Miele is supposed to be.

Miele Customer service also said that their manufacturer warranty is two years only and they would be showing goodwill if they offered us $200 discount on the cost of the repair in this instance. This statement is misleading in our context as the manufacturer warranty has nothing to do with consumer rights and expectations of quality and longevity from a premium product so we will have no choice but to look to resolve this with Consumer Protection.

These days not sure why consumers are still charged a premium price for Miele products. Bad experience from the appliance and even worse brand experience from their customer service. Best to move to another brand that actually cares about their customer experience.

Miele
Miele    

Good morning, Thank you for taking the time to reach out… Read more (+1 reply)

Meredith K.
Meredith K.WA
 
Build Quality
Value for Money
Cleaning & Maintenance
Noise Level

Great dryer – Bought this secondhand bout a year ago. As we are a family of 4 who are out at work/school/sports every day I use this for all our smalls plus other loads multiple times a week. I mostly use 'cottons' on 'normal plus' and everything comes out perfectly dry and I get to water my indoor plants with the excess water from it. It is quiet and hasn't added to our power costs. Very happy.

Daniel R.
Daniel R.VIC
 

Faulty product – Purchased this product a few years ago for $2800 with the idea to invest in good quality product that will last a life time. I was very wrong about that. The circuit board blew up within 12 months and now, a few years later it has blown up again and i have been told that i need to fully cover the cost ($900) as it is no longer under warranty… Read more

dispite it very obviously being a fault with this product and has not lasted a reasonable amount of time. Extremely disappointed with this outcome

Positive reviews

Andrew Tiley
Andrew TileyVIC18 posts
 

Great Dryer – The dryer uses so little electricity it does not register on our electricity app. We love this dryer as we can put in a load of washing and just let it do its own thing, the perfect dry is exactly as it says it is. The clothes come out dry everytime, there are no shrinkages or any damage to our clothers Show details ·  1

rama2000
rama2000VIC4 posts
 

Excellent Dryer – This is a inverter dryer so no pumping of hot air and lint around the laundry. It extracts clean moisture into a container which I use for the steam iron as it has no salts in it, The drier is very quiet and full load takes about two hours and it draws between 200 and 2000 watts as power draw is variable. I have the matching waster and they also look good together.  Show details ·  1

Mel
Mel5 posts
 

This is perfect. Cant live without it. Amazing dryer. perfect for my use – I have huge loads of laundry everyday as there is a baby in the house. This is my first drier and im very happy i invested in it. Does what it says. I do t use all the modes available, mostly cotton but it dries up completely without damaging clothes within an hour. Its so easy to use and clean.  Show details

Negative reviews

Nick
Nick2 posts
 
Ease of Use
Cleaning & Maintenance
Noise Level

Drive belt broke after 3 years of ‘once a week’ average use – This dryer cost almost $3000 when purchased 3 years ago. I have maintained it as required the entire time. The drive belt snapped recently. I called the Miele service centre on 9 occasions over the last fortnight. I have been on hold for an hour on each occasion and I am yet to speak with someone. I even tried the chat function on their website… Read more

but they keep telling me they can’t help and to keep trying the customer care number. I’ve been stuck without a working dryer now for many weeks….I find it hard to understand how a belt can snap after only 3 years. I am left with no alternative but to call a local repair person as I just cannot get through to Miele.

Miele
Miele    

Hi Nick, I’m very sorry about the long wait times to get… Read more (+1 reply)

McDermenheizer
McDermenheizer6 posts
 

WAPOS - have yet to dry a load of washing in this – I never thought it possible a product could be so poor In it’s design and execution. This machine has yet to produce any results. Constantly stopping. Filters constantly blocking, even though it’s not drying. Balls of washing. I can’t fathom how QC let this through. This goes along side the poorly built inbuilt Miele coffee maker. At least that produces coffee.

Miele
Miele    

Hi, please accept our sincere apologies for the… Read more

Elmar Shar
Elmar SharNSW66 posts
  Verified
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level

Error asking to clean filters – Having very similar issues to everyone else here with TKG450WP. Constantly turning off and asking to clean the filters. They have been cleaned and as per instructions I have also gently vacuumed grille below. This machine was bought in Oct-2015 (along with another 13K in Miele appliances), somewhat disappointed that it only lasted this long. When… Read more

the machine has worked, I haven't had issues with clothed not drying properly like some others have mentioned. In my apartment I have an older generation Miele T 8861 WP and that one has been working really so far. Close to 10 years now.

Miele
Miele    

Hi, we are very sorry to hear of your disappointment with… Read more

Recent reviews

Shopkeep
ShopkeepVIC3 posts
  Verified

Poorly designed, unreliable and Miele deliberately contravene Australian Consumer Law – Purchased in 2017, mistakenly thought I was upgrading to a more "premium" appliance from a Bosch Heat Pump dryer (which was still working fine, was easy to use and never missed a beat in 8 years). The Miele is poorly designed in that this unit does not have a self cleaning condenser and is constantly stopping mid cycle, forever beeping and… Read more

flashing "clean airways". The foam filter then needs to be removed, dried, vacuumed and reinserted. Words can't adequately describe how frustrating this constant process is. Condensation also drips onto the floor from the poorly designed filter service doors on the lower fascia (which warp and don't latch properly). After just over two years unit stopped drying and drum stopped rotating requiring service call, unit required new Power Control Unit which Miele replaced but tech suggested as out of two year Miele warranty payment would be required. I reminded the tech that under the Australian Consumer Law the unit had not lasted a reasonable amount of time and we were entitled to a remedy of a no charge repair which he eventually agreed to. Two years later in July this year (dryer still less than 5 years old) same fault occurred, Miele tech attended and replaced exactly the same part (power control unit) and requested payment of $213 for the labour as was out of Meile two year warranty. Unfortunately I was not home and my partner agreed to pay the fee which she should not have been charged. The unit has not lasted a reasonable amount of time (I would suggest given their premium market position and pricing this is at least 10 years), this is a repeated product fault and as such we were entitled to a no charge repair under the Australian Consumer Law. I emailed Miele and requested a refund of the $213 however no reply. Miele would be fully aware of their obligations to consumers under the Australian Consumer Law but deliberately choose to ignore it and try to charge consumers for repairs of faulty products which have not lasted for a reasonable amount of time. Be aware of your rights under the ACL, push back when requested to pay for repairs to faulty products that have not lasted a reasonable amount of time. Also if considering a heat pump dryer do not buy a unit that does not have a self cleaning condenser like the poorly designed, over priced and under performing Miele TKG450WP. Buyer beware!

Miele
Miele    

Hi, please accept our sincere apologies for the… Read more (+2 replies)

David B.
David B.NSW3 posts
 
Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level

Simply does not dry – Miele 4 Life Member. Purchased 2015. Since purchasing, this dryer has never dried clothes properly despite trying a range of different settings by fabric type and duration. I am prompted to write this review and request any information about what I can do due to the inordinately cold weather preventing outside drying of clothes. Additionally,… Read more

within minutes the clothes turn into a tight ball with only the exterior of that tight ball partly dried. Anything that I can do to improve performance?

Miele
Miele    

Hi David, I'm very sorry to hear you are experiencing these… Read more

Jess
Jess6 posts
 
Build Quality
Ease of Use
Noise Level

Thought I was buying a dryer that would last for years... very disappointed – 5 year old dryer has stopped working. None of the local appliance service people would touch this model. Had to get Miele out only to find out the part that needs replacing will cost $1300. Going to buy a new, better rated, self cleaning dryer for the same price it costs me to repair this one. I have Miele appliances all throughout my house. I will never buy another Miele product after this. Show details

Miele
Miele    

Hi Jess, I'm very sorry to hear of your disappointment and… Read more (+2 replies)

adam peters
adam petersACT2 posts
  Verified

Worst Miele Product - Don't Bother – We have all Miele products in the house but the dryer has been a massive let down . Constant issues with air filter and replaced electrical board already . We barely use the dryer and it still fails every time . We have had two service calls and it failed with two drying cycles from the service . its impossible to call Miele and emails go no where  Show details

Miele
Miele    

Hi Adam, I'm sorry you haven't been able to get through to… Read more

Find out how Miele TKG450 WP compares to other Heat Pump Clothes Dryers

Know better, choose better.

Compare all
Elioam
ElioamVIC7 posts
  Verified

Extremely Disappointed!!!! – This dryer is a waste of $2700 as it has been a problem from the first day I bought it. Miele replaced my first dryer within the year, as I kept having issues with it not drying the clothes properly, beeping and telling me to clean out the airways. My replacement has done the same thing since. I had called Miele a number of times and they sent… Read more

someone to come out and have a look at it, who ran some tests and told me there is nothing wrong with it and it must be the way I am using it. Instead of accepting responsibility for a lemon they were shifting the blame. They went on to show me how to clean the filter and its surroundings. When I kept calling Miele they were no longer interested in helping. This machine is a lemon & a total inconvenience!!

Miele
Miele    

Hi Elioam, please accept our sincere apologies for the… Read more (+1 reply)

busybee33
busybee33NSW2 posts
 

don't buy Miele Dryer, not worth a cent!!! – I haven't used this dryer much, every time I use it it has some or other error and just dry clothes on the line. Due to continues rain this week, I am trying to dry kids clothes but every two mins it stops with an error about 'clean the airways', 'adjust load' and then goes into cooling mode. I have cleaned and even run the dryer with a single… Read more

small piece of cloth, it is still giving error. What a waste of money!!!

Don't buy Miele products as they are expensive, unreliable. I have all kitchen and laundry appliance and I have called support for each one of them. The warranty period is only 2 years, unlike Korean brands that are cheap reliable and better support.

Don't waste your hard-earned money on Miele just for the brand name !!!

Miele
Miele    

Hi, please accept our sincere apologies for the… Read more (+2 replies)

Jeff
JeffQLD10 posts
 
Build Quality
Ease of Use
Noise Level

A clothes dryer that doesn’t – We’ve had this dryer for several years now, and it’s been ordinary from the get go. The first thing we noticed was that it didn’t dry properly. Called a Miele service tech, who told us there was nothing wrong with it, and to make sure we kept the filters clean. So we’ve put up with slightly damp clothes ever since - even on the “extra dry”… Read more

setting, which has become our default.

In addition to this, it constantly beeps, telling us to clean the lint filter.

Great washing machine, great dishwasher. Hopeless dryer.

Miele
Miele    

Hi Jeff, please accept our sincere apologies for the… Read more

Jan
JanQLD2 posts
 

Over engineered – Would have used this dryer 20 times. Now is a $2700 boat anchor. Will not power up at all. Over $1600 plus labour to repair. Out of warranty no offer to replace, refund or discuss issue from Miele Customer Service.  Show details

Miele
Miele    

Hi Jan, please accept our sincere apologies for the… Read more

Jennifer
Jennifer
 

No wonder it is discontinued – I had a Miele dryer for 20 yrs and it was great. I am sorry I replaced it. This dryer tangles everything, beeps constantly, doesn’t dry properly. They really missed the mark on this one and I think it should be replaced as it’s just a lemon

Miele
Miele    

Hi Jennifer, please accept our sincere apologies for the… Read more

Peter
PeterVIC7 posts
 

Dot buy this Miele dryer its bad – This dryer has a mind of its own, constantly beeps, stops, says adjust load. Do this ten times then scream. All the bad reviews for this product are true. Expensive, waste of money. Show details

Miele
Miele    

Hi Peter, please accept our sincere apologies for the… Read more

Faheem
FaheemNSW9 posts
 

Never hated anything more than this dryer – I thought Miele is a good brand but this dryer proved it wrong......Worst worst worst money spent ever.... so annoying beep.... whatever option I select on it , after a cycle it cancels the programme and says “Adjust load” even on warm air option...... if I try to run it empty it gives error of clean out airways... I cleaned everything including lint filters and even airways of condenser on right bottom side. Show details

Miele
Miele    

Hi Faheem, please accept our sincere apologies for the… Read more (+1 reply)

Jason
JasonWA3 posts
 
Build Quality
Ease of Use
Cleaning & Maintenance

Biggest waste of money ever – In point form 1. A dryer should actually dry. That would be nice 2. The most annoying thing is that bloody re adjust load beeping every 5 seconds. We have the dryer, the washing machine, 900 induction plate, 900 Oven, range hood, combi oven, coffee machine and wine fridge. You know what i’d keep ? The wine fridge so i can get drowning my sorrows on the money i wasted. Its only thing that bloody works as it should

Miele
Miele    

Hi Jason, please accept our sincere apologies for the… Read more

Jack
Jack
 

Totally useless – This machine is a woftam: Waste Of Freaking Time And Money. It's just a pile of unnecessarily complicated, unreliable, ineffective, over engineered, and under performing scrap metal. If you are looking for a machine that goes out of its way to be everything you don't want in a dryer, you've found it! Show details

Miele
Miele    

Hi Jack, please accept our sincere apologies for the… Read more

Find out how Miele TKG450 WP compares to other Heat Pump Clothes Dryers

Know better, choose better.

Compare all
Kate
KateVIC
 

A DRYER???? More like A LEMON - leaves clothes damp and tangled! – Whoever designed this clearly didn't understand that dryers are supposed to 'dry' clothes! This machine leaves clothes damp and impossibly tangled. To add insult to injury, it constantly beeps that its filters need cleaning. THEY DON'T!! The steam function is the biggest con - no way does it eliminate the need to iron. At the end of the steam… Read more

cycle sheets are so knotted and tangled they're IMPOSSIBLE to iron. I cannot believe Miele continues to sell this LEMON. It should be offering all of us silly enough to buy it full refunds... and I should add ... its dishwashers aren't much better!!

Miele
Miele    

Hi Kate, please accept our sincere apologies for the… Read more

Michelle
MichelleSA
 

Very disappointed – Everything in these reviews is true. Error message to clean the airways, sheets constantly tangled and washing is I still damp. Bought the dryer in 2018 and getting more frustrated. What has happened to Miele? Show details

Miele
Miele    

Hi Michelle, please accept our sincere apologies for the… Read more

Ali
AliNSW3 posts
 

I HATE this dryer! – Have had this dryer nearly 4 years and have hated it since day 1. As others have said, it takes forever to dry, tangles sheets etc, but the worst problem is the incessant beeping. I am fastidious about cleaning lint from all filters after every load, but still it starts beeping EVERY time with the clean filters message. I can never put on the… Read more

dryer at night (when I have the time to wait for the hours it takes to dry) as it keeps my kids awake with the beeping. I had a technician come who said they fixed it, but alas, not fixed. I cannot justify a new dryer having spent so much on this one, so sadly I have to punish myself for several more years for buying this lemon! (I have a Miele washing machine that is almost as bad, but that's another story...)

Miele
Miele    

Hi Ali, please accept our sincere apologies for the… Read more (+1 reply)

Gregory Churchill
Gregory ChurchillNSW2 posts
 

I'm am so disappointed and dissatisfied – Omg I'm over this dryer it has been horrific and very stressful since I've got it in Dec 20. We had the fires in January looking after my 98 yr old grandmother and trying to get her things dry everyday the bloody thing has done nothing but beep and says adjust load. The only setting I could get to work occasionally was the quick dry but then the… Read more

washing wouldn't dry properly. Now it doesn't work, it just keeps beeping and says adjust load it doesn't matter how much or how little I put in. I clean all filters and empty water container every time I try to dry. It's a bloody joke I've always had $300 dryers and they have worked so much better and no stress. I am over it I

Miele
Miele    

Hi Gregory, please accept our sincere apologies for the… Read more (+1 reply)

Daniela B.
Daniela B.VIC2 posts
 

Bummed!! dryer does not work – Hi, my dryer has had two faults since purchased June 17. Both faults were clean out air filter faults. This fault causes the machine to stop working after a few minuets of spinning. The first fault occurred about a year after purchase and was still under warranty, they fixed and repaired the dryer. The code error was reset via their computer on… Read more

the day a very easy fix. Now the second time same error and problem but now the technician computer state the power control unit is gone and needs to be replaced. With call out fee plus repair it will be almost 800. It feels like a scam to me. Very bummed.

Miele
Miele    

Hi Daniela, please accept our sincere apologies for the… Read more

Sue
SueVIC2 posts
 

Never been so disappointed with an appliance! – Bought this dryer from David Jones just over two years ago. Rarely used as sooo frustrating. Probably used six times in each of the first two years. Decided to use it about a week ago. On the ‘cotton’ cycle, once again, it never dries, always left clothing damp. Then l need to put it on the ‘warm air’ for twenty minutes, about eight times.… Read more

Yesterday on the cotton cycle, it was nearly finished and then suddenly without me touching it, it decided to begin the cycle again. When complete, after over three hours, the washing was beautifully dry. This was so exciting, as it had never happened before. Today, looking forward to it at last working properly, l am even more frustrated. It now refuses to work for longer than one minute at a time! It has also begun humming and occasionally vibrating and there is absolutely nothing in the manual that mentions this behaviour. Sue

Miele
Miele    

Hi Sue, please accept our sincere apologies for the… Read more

Paul
PaulNSW
 

All of the negative reviews are SPOT ON – Purchased this dryer new 6 months old now - from day one it just BEEPS and BEEPS with something wrong, always asking to clean filters when you have cleaned them multiple times, screws up sheets into a ball so the outside is dry and they are still completely wet in the middle then it tells you to adjust load as it thinks they are dry. Worst appliance I have every purchased from what I thought was a trusted brand. Show details

Miele
Miele    

Hi Paul, please accept our sincere apologies for the… Read more

Tony
TonyVIC2 posts
 
Build Quality
Cleaning & Maintenance
Noise Level

Poor technology – I was drying bedsheets. The dryer stopped asking me to adjust the load. I did but the same continued. There was a symbol to refer to the manual but the manual does not cover “adjust load”. Then I was reading this review and it said the message means the washing is dry. It felt dry. So why not say it’s finished? Also the sheets and pillow cases are super creasy. Tony Show details

Miele
Miele    

Hi Tony, please accept our sincere apologies for the… Read more

marty
martyNSW
  Fair Incentive

Worst dryer ever, $200 dryer at garage sale better buy and we spent thousands on the combo at Harvey Norman – We bought this with the Miele washing maching as a stacker unit. We have had the unit for approx 2 years and we have nothing but issues with the the dryer beeping. it says clean out airways, we clean it again. 10min later it does it again. We clean the main filter, the sponge filter, empty water etc and it keeps beeping. Friend had a simular… Read more

model and issue and could only dry on Denim setting. We used that for the last 3 mths but the dryer is getting worse daily. Currently i am drying 3 towels and i have had the warning beep at me 4 times in 32 minutes

Miele
Miele    

Hi Marty, please accept our sincere apologies for the… Read more

Micky D.
Micky D.VIC2 posts
 

Worst dryer ever – This dryer is useless. Always beeping, tangles clothes. Struggled with it since purchase because we can't afford to just replace it. We trusted the brand and purchased a useless machine Show details

Miele
Miele    

Hi Micky, please accept our sincere apologies for the… Read more

Shazza
Shazza7 posts
 

Dreadful dryer – I bought this dryer three years ago - well actually 2 years ago because the first one was replaced twice - did not work well at all! This is my third and although it worked okay for a while, it now stops all the time and beeps to tell it needs cleaning (which not never does). do NOT buy this dryer...what is really said is that I only bought this… Read more

because I had a new laundry fitted and my fabulous Electrolux dryer did not fit properly! Lucky daughter now has that one...

Miele
Miele    

Hi, please accept our sincere apologies for the… Read more

Alison R.
Alison R.
 

Constant Problems – I thought I was doing the right thing buying a Miele TKG450WP 8KG Heat pump dryer suits WKH130 WPS but I was wrong. It continually stops and asks for the airways to be cleaned when they are not dirty. I have had a Miele Service technician come out and he said I was not putting a big enough load in the dryer. That should not make a difference as… Read more

the dryer has a weight between 1 - 8 kg. He pressed a few buttons and said it was fixed. Several days later the problems start again. All this money spent on a dryer and now I feel cheated. In all honesty I cannot recommend this dryer to anyone.

Miele
Miele    

Good afternoon Alison, Please accept our sincere apologies… Read more

Aussienetworker
AussienetworkerVIC23 posts
 

Waste of money and time – Worst dryer money can buy if you can even call it a dryer. Have had service out 5 times already and still doesnt work. Last time they came said they will investigate and get back to me. This was 3 weeks ago! Constant beeping to clean airways. Dryer should be recalled and replaced or refunded. If I dont get a repair soon will contact the retailer… Read more

as this product is not fit for purpose and will request refund/replacement as per the Australian consumer guarantee

Miele
Miele    

Hi, please accept our sincere apologies for the… Read more (+6 replies)

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