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Millbrook Plumbers

Millbrook Plumbers

 Verifiedmillbrookplumbers.com.au
Millbrook Plumbers
5.0

199 reviews

Positive vs Negative
100%0%
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Customer Service
5.0
Timeliness
5.0
Job Satisfaction ?
5.0
Rates and Fees
5.0

 AI reviews summary 

Millbrook Plumbers maintains an exceptionally high level of customer satisfaction, characterised by rapid response times and professional conduct. Feedback consistently highlights their reliability for emergency call-outs and their technical proficiency in handling complex tasks like sewer replacements and hot water system repairs. While one instance of high pricing was noted, the vast majority of clients report fair, transparent, and competitive billing.

Pros
  • Prompt and Reliable Attendance: Extremely fast response times are a hallmark of the service, with frequent same-day arrivals and emergency call-outs often handled within the hour.
  • Professional Communication: Staff are praised for explaining technical issues in plain English, providing transparent quotes, and maintaining a polite, respectful manner with clients.
  • Cleanliness and Care: Technicians consistently leave work areas spotless, often cleaning up after themselves or restoring gardens and sites to their original condition after major excavations.
  • Honesty and Integrity: Multiple reports highlight instances where plumbers provided free advice, waived call-out fees for minor fixes, or avoided upselling unnecessary replacements.
Cons
  • Pricing Disparity: While most find the service affordable, a specific report noted a significant price gap (over $6,000) for a hot water system replacement compared to other market quotes.
  • High-Cost Major Repairs: Feedback indicates that large-scale works, such as underground sewer line repairs, are expensive "necessary evils," though they are handled with high project management standards.
Verdict

Millbrook Plumbers is a highly reputable choice for both minor maintenance and major plumbing emergencies due to their speed and professional transparency. They are particularly well-regarded for their respectful customer service and "leave no trace" approach to site cleanliness. Consumers may wish to seek comparative quotes for major appliance replacements, though the overall consensus points to excellent value and trustworthy workmanship.

199 reviews
5 nedia081  · Jay, positive energy, quick and efficient. Would recommend this service.
3 ormondstreet94  · poor communication within this company and I would not hire them again.
5 cameron  · Liam cam early - gave wonderful honest service - which is not the normal trhese days. Reasonable pricing. Would thoroughly recommend - Ask for the man Liam.
5 Ruth  · Fast, reliable and honest Very helpful and quick response and lovely to deal with
5 Robert H.  · J and the team were fantastic would highly recommend and use this service again!!
5 Mohamed A.  · rhys came and fixed my shower, did a wonderful job! would recommend.

Reviews with attachments

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Dan
Dan
  Verified

Had Luke from Millbrook Plumbers come out to swap over a toilet and couldn’t be happier. Friendly, efficient, and very neat work. Everything was installed properly and the job was done with no fuss. Would definitely use them again.

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Bernard
Bernard
  Verified

First, friendly and accurate. Millbrook plumbers are honest local plumbers. Will be using them from now on!

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Crishp
CrishpVIC
  Verified

Best service I’ve received! Can’t believe how quickly they came out to resolve the issue I had with my shower. Highly recommend to others

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Tania
Tania
  Verified

On time and communication was excellent very happy with the service from start to finish

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Vivian S.
Vivian S.2 posts
  Verified

Arrived very promptly did a great job was very pleasant to deal with would highly recommend Mathew ,.

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Ali
Ali
  Verified

Mathew from millbrook came out onsite as I had leaking taps. He was on time and did well to fix the issue! I’m very happy with the service and will be using them again

Latest follow-ups

Diane
Diane2 posts
 

Mathew and his team at Millbrook Plumbers were outstanding — professional, skilled, and friendly throughout the entire process. They took the time to explain everything clearly, and the site was left impeccably clean once the work was complete. I would not hesitate to recommend them. They’re now on my speed dial! Thank you Mathew and team.

 Follow-up  · I am very impressed with this company. They advised that any concerns I had with the new storm water drains or repaired leaky roof l was just to ring them. I did have another problem when a tradie accidentally cut through a water pipe. I called Millbrook Plumbers and Jason was there within the hour and fixed the problem, no charge as he could see… Read more

Recent reviews

Tom
TomVIC
 

Prompt service and professional communication, but I was quoted over $6,000 for a like-for-like replacement of my failed AquaMAX hot water system. After obtaining other quotes, I chose to install an instantaneous hot water system for a significantly lower overall cost. While others may have different experiences, I felt the quoted price was difficult to justify and would recommend getting multiple quotes before proceeding.

Ninette
NinetteVIC
 

Couldn’t be more pleased with the service and professionalism that was received on my plumbing needs. Jay and Darcy were lovely to deal with. Would definitely recommend them!!

Bec
Bec
 

Liam was prompt, reliable and very easy to deal with due to his excellent communication skills. Liam was honest about the extent of the work needing to be carried out.

Pearly
Pearly5 posts
  Verified

I am so wonderfully impressed and thankful for Liam and Jesses work they did for my toilet. They went the extra mile and I highly recommend them, I cannot Thank them enough.

Roger P
Roger P
 

Liam arrived short after I booked the call out, identified the issue quickly, provided an immediate quote and replaced the mixer very quickly. Excellent service.

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Esin
Esin
  Verified

Thanks to Jordan and Chris for saving the day!! Had a massive leak in my garage which they found was actually coming from the neighbours house. They were fast, and efficient and very friendly! Would definitely recommend their service! Thanks so much guys!!

Marion Winchester
Marion WinchesterVIC9 posts
  Verified

Very happy with Jordan and the whole team. Polite and prompt service and prognosis. Had huge issue with drain pipes for some time and got it sorted out. Thank you all

Febie
FebieVIC
 

Millbrook Plumbers provided an excellent service from start to finish. Jarrod attended promptly to assess the job, clearly explained the options, and provided a transparent quote. Jack then completed the removal and installation of the new toilet efficiently - all within the same afternoon. The team communicated well throughout, and everything… Read more

was explained clearly. The quality of the toilet is excellent, and the lifetime warranty gives real confidence in the workmanship and product.

We are very pleased with the outcome and would highly recommend Millbrook Plumbers.

samanthaovo.tian
samanthaovo.tian4 posts
 

Jordan and Luke were very attentive to my work, especially Luke who came in fully equipped and prepared, didn’t make my house dirty at all. And explained patiently and serially about his process, answered all my questions. Happy with the work done

Jovan L
Jovan LVIC
 

Thank you to Jordan for coming out super quick and sorting out a burst pipe in our bathroom, he sorted out the issue in less than 15 minutes, can recommend 10/10, cheers.

David
DavidVIC2 posts
 

Some 10 days ago, my family and I experienced what we assumed to be a minor plumbing blockage at our home which we identified by some 'gurgling' noises from the toilets and erratic water levels. After initial attempts to unblock / rectify failed, it soon became evident that the issue was more extensive and required the services of specialised… Read more

plumbers with the skill, infrastructure and technology to identify the issue and then propose a solution. After some research, we elected to make contact with Millbrook Plumbers. It was a wise decision! From end to end, the experience was an extremely positive one. The Millbrook team identified a substantive blockage in our sewage line, hidden well beneath our garden (some 3 metres down) with significant cracks, holes and tree root damage in original earthenware pipes likely to have been nearly 100 years old. We were able to see this issue in a real time environment using their state-of-the-art camera and retrieval equipment. Every step of the way, the Millbrook team were responsive, transparent, communicative, knowledgeable and demonstrated a duty of care for our premises and garden. As we discovered a repair of this nature is not cheap and requires many days of work (in our case, about a week) irrespective of who one chooses to do the work. It is however a 'necessary evil'. We had taken our home sewage for granted, but the ramifications in not repairing - and quickly - can be catastrophic. This was a big job - expertly project managed with a minimum of disruption. Included in the quote (with no hidden extras), and then the works themselves was full restoration of the garden. A shout out to Matt, Jordan, Brenton, Darcy & Daniel and the extended Millbrook team.

Jack
Jack
  Verified

⭐⭐⭐⭐⭐ Honest, On Time & Knows Their Stuff Finally found a plumbing company you can trust. Turned up when they said they would, diagnosed the issue fast, and fixed it properly. Explained everything in plain English and didn’t try to scare me into extra work. Very knowledgeable and respectful. Would confidently recommend to anyone.

Jase. K
Jase. K
  Verified

Mathew from millbrook plumbers came out to site, they assessed the job and gave me an upfront quote to do my bathroom renovation The boys were transparent and walked me through the whole job. They left the place cleaner than when they arrived which i was extremely happy about

beanis771
beanis771VIC
  Verified

My toilet was running constantly so called Millbrook thinking I’d need a new cistern or something. Young man came out and hooked a little chain back on inside the toilet, took 2 minutes and he didn’t even charge me because it wasn’t “real work” because a neighbour could have done it. He even waived the call out fee too! 10/10!

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simon c
simon cVIC
  Verified

called millbrook out because our hot water was super weak in the ensuite. fully expected to be told i needed a new system or pipe work. turned out the pipe run is just super long and the hot water takes a while to come through. offered some solutions but we're happy to just run the shower for a bit. the guy still waived the callout fee and charged me nothing, legend. will 100% use in future and recommend.

Jasleen
Jasleen
  Verified

Great service if you are looking for a local plumber! Millbrook plumbers are clean and tidy plumbers that left my property cleaner than when they came DEFINATELY recommend to others!

Harjap
Harjap
  Verified

Millbrook plumbers are the best plumbers ive ever had out. The process felt seamless from making the booking to the plumber arruvibg in the agreed upon time. Mathew explained everything that needed to be conpleted and the affordable pricing was just a bonus. They are my go to plumbers from now on!

Jacinta Edwards
Jacinta EdwardsVIC
 

Today we had our air-con installed by Millbrook Plumbers. We had a wonderful experience with Heath and his team. They were highly professional, courteous and friendly. Thanks for ensuring today’s 40 degrees was bearable! Highly recommended.

Nim
NimVIC
 

I was very happy with the services provided by Brenton and Luke. The were punctual, efficient, polite and even put all my things back under the sink. Highly recommend!

Allan
Allan3 posts
 

Heath was extremely helpful with advice, we didn't use their paid service today but will definitely use them any time we need a handyman. They very clearly care about service.

Evan
EvanVIC2 posts
  Verified

Very honest and friendly service. Good to find a fair dinkum plumber who actually wants to help rather than just to fleece you for money! A rare find today! I would highly recommend these guys to help you out.

Sasha
SashaVIC
  Verified

The service was excellent, intially over the phone to talk through the issue and then on site to solve it with practicality and understanding. Excellent communication throughout.

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