Mini 3-Door Hatch F56 Cooper S Automatic (2014-2026)

Arrogant, Rude, Pushy and don't care, after they get your money, that's Mini Garage Parramatta! – As a BMW product owner since 1983 having owned 5 Sedan cars and 3 Minis I have a fair understanding of the service offering by this international organization via their dealerships in Australia and N.Z........Generally speaking they are professional and diligent with the required tasks. So when we returned to Australia in Dec 2020 we decided a Mini Cooper S was the car to buy. After looking at the internet and various Mini Garages a demonstrator - Oct 2020 build and just 2300 klms "on the clock". The car was located at Mini Garage - Parramatta (formally Trivett Mini Garage). We were introduced to a gent who was quite professional; however, once he realized we were "going to buy" he became quite pushy..........almost to the point.as if his life depended on making the sale. The usual "haggling" produced an acceptable sale price. The car was delivered between Xmas 2020.....All was "up to scratch" to this point. Within a few days of taking delivery of the car we started getting phone calls "encouraging" us to rate the "buying experience" at 10 out of 10..............Because we were pestered we gave a lower rating thinking someone would take notice and may be ask why. Then emails started on promoting Mini and the brand - we had asked specifically not to receive "junk mail" they continued until we received an invitation to bring the car in for a check over as it had completed several thousand kilometers. We accepted the invitation and made a date about 5 weeks hence, A week before the appointed day we realized we'd not be able to keep the appointment and tried to call the service area number. The phone went through all the options with the final one indicating we could leave a message and someone would call back............we lift a message (all this happened before lunch!). By 3-00p.m we had not had a call back so we called again..........nothing, then around 4-30p.m - still no call back This routine was repeated 3 more times up to 5-00p.m. I thought I'd call shortly after 5-00p.m this time the phone was answered but it was hung up almost straight away. Remember this was the Service Departments designated phone number, taken from the dealers website we were calling! Late morning on the day of the appointment I had a call from some individual, chastising me for not keeping the appointment! ........I was furious at such treatment! I wrote to the Dealers Managing Director - private and confidential correspondence............3 weeks later I have not had an email, phone call or letter with an explanation what went wrong........... I suggest if Mini Garage - Parramatta cannot run a Call Centre as appears to be the case; why would you entrust your car to them to have the car according to the BMW/Mini protocols?