Arrogant, Rude, Pushy and don't care, after they get your money, that's Mini Garage Parramatta!
As a BMW product owner since 1983 having owned 5 Sedan cars and 3 Minis I have a fair understanding of the service offering by this international organization via their dealerships in Australia and N.Z........Generally speaking they are professional and diligent with the required tasks. So when we returned to Australia in Dec 2020 we decided a Mini Cooper S was the car to buy. After looking at the internet and various Mini Garages a demonstrator - Oct 2020 build and just 2300 klms "on the clock". The car was located at Mini Garage - Parramat...ta (formally Trivett Mini Garage). We were introduced to a gent who was quite professional; however, once he realized we were "going to buy" he became quite pushy..........almost to the point.as if his life depended on making the sale. The usual "haggling" produced an acceptable sale price. The car was delivered between Xmas 2020.....All was "up to scratch" to this point. Within a few days of taking delivery of the car we started getting phone calls "encouraging" us to rate the "buying experience" at 10 out of 10..............Because we were pestered we gave a lower rating thinking someone would take notice and may be ask why. Then emails started on promoting Mini and the brand - we had asked specifically not to receive "junk mail" they continued until we received an invitation to bring the car in for a check over as it had completed several thousand kilometers. We accepted the invitation and made a date about 5 weeks hence, A week before the appointed day we realized we'd not be able to keep the appointment and tried to call the service area number. The phone went through all the options with the final one indicating we could leave a message and someone would call back............we lift a message (all this happened before lunch!). By 3-00p.m we had not had a call back so we called again..........nothing, then around 4-30p.m - still no call back This routine was repeated 3 more times up to 5-00p.m. I thought I'd call shortly after 5-00p.m this time the phone was answered but it was hung up almost straight away. Remember this was the Service Departments designated phone number, taken from the dealers website we were calling! Late morning on the day of the appointment I had a call from some individual, chastising me for not keeping the appointment! ........I was furious at such treatment! I wrote to the Dealers Managing Director - private and confidential correspondence............3 weeks later I have not had an email, phone call or letter with an explanation what went wrong........... I suggest if Mini Garage - Parramatta cannot run a Call Centre as appears to be the case; why would you entrust your car to them to have the car according to the BMW/Mini protocols?
Purchased in December 2020.
Adelaide Dealership, is far from helpful.
Excuses for fault of Break Grinding, until they stated it is normal for Mini.
They stated that they did all these things to fix the problem and the Mechanic, which they don't have,
had taken all these corrective measures to fix the problem on the 3 returns back to them, to then receive a phone call from a salesman to tell me its normal?? The worst. No response from Management, Dealer Principal after my emailing them. Terrible CS, couldn't care less.
Purchased in April 2019 for $55,800.00.
"Winnie the Coop" - What a great ride
I purchased the mini from it's original owner in Feb 2020. The car has been incredibly reliable. I drive it everyday to / from the office and on the weekends take it for longer rides. It's been down to the Coast several times and handles curves very well. The car follows it's regular BMW service schedule and has just rolled 38,000 kms. Loving it more and more each time I drive it. I would definitely purchase another Mini Cooper. If you love to drive, this is the car for you.
Purchased in February 2020.
I have a mini Cooper s purchased in 2018 new. I use my car daily for commuting to and from work mainly, to run errands and for the occasional road trip. I have been taking it to the mini service centre when the electronics prompt me for a service. There have been no mechanical issues found with the car so far after 2 years of ownership. Love the styling and quality of the product. Only downside is I wish that they would integrate Apple or Android car play soon, without it breaking the bank. Competitors have this on base models! Their own system for integration/app is useless and difficult to use and there's so much more potential.
Purchased in June 2018 at Mini Dealers.
Terrible Build Quality And Just A Terrible Vehicle In General
I had a 2007 MINI Cooper S Chilli (it was my first car) and it was an utter money pit.
There were several issues with the car including, but not limited to, high pressure fuel pump, timing chain guides (it already had a new engine from MINI in 2010, several years before I owned it), clutch exploding, flywheel destruction, selector fork bent (previous owner did not purchase an OEM component), broken sunroof motor and boot mechanism malfunction (it would never lock after closing it, posing a major theft risk) and a check engine light that would...never go away (even after using special software called, ISTA) The 1.6 litre Prince engines are not known for being reliable from the beginning. They constantly beg for more and more maintenance piling on the money you need to keep these junk heaps on the road!! As you can tell, I hated the car with a passion towards the end of my ownership. Do yourself a favour and please stay away from them. They are an utter nightmare from beginning to end. If anything, purchase a BMW. They'll prove to be a better car in the long run. It's what I ended up with and there have been no faults whatsoever, apart from the usual services, which is a given.
Purchased in December 2015.
So far so good 2010 R56 Cooper Hatch
2010 R56 Cooper Hatchback
1st Mini for me, Second hand straight swap for a 2011 Ford Ranger (long story, but a happy ending). Happy with it, no issues that I'd complain of. Glad I didn't go the Cooper S, as they appear to have more problems than the basic Cooper.
Daily driver, go kart cornering, but understand that I will have to fork out $$ for servicing, parts replacement and run flats. Lucky I have a mortgage eh!
Purchased in January 2019.
I loved this car until the timing chain broke without warning, causing catastrophic engine failure.
I regularly serviced my Mini and it was less than six years old when the timing chain broke without warning. It was out of warranty and Mini was going to charge me $14,000-15,000.00 to repair the engine or $16,000.00 to replace the engine. They only offered me $1,500.00 for a trade in (initially $500.00). I have since discovered that this is a common problem and a design fault in these that BMW is aware of. Although I loved this car and had no issues until this point in time, I feel devastated as I believe my car to have been worth about $25,000.00 at the time that it broke down. I had hoped to be driving for a few more years before I traded it in for a new one. Google BMW and timing chain faults before you buy these cars.
Purchased in January 2013 at Mini Dealers.
Terrible dealership service...good car!
We bought our Mini Cooper S through the Trivett Dealership and loved the car.
However the attitude by the Trivett Mini Sales Manager ruined what could 've been a gr8 experience.
Soon as we bought the mini 4 months back and we reported a chip in the paintwork on the bonnet.
When my wife took the delivery of the car, she was obviously distressed by the after-sales service and failed to notice the tiny chip. The car had dried water streaks from being poorly washed, on delivery.
I called in during the week (of the delivery) to report the 'chi...
Purchased in September 2018.
Mini Cooper S Cabrio R52 Sidewalk
Buying a Mini is a lifestyle choice. It afords you the opportunity to join car clubs and meet nice mini people. My Cabrio is a special edition, noting major has gone wrong however I would recommend keeping regular maintenance especially in the oil department. Supercharger is very characterful. Roof works perfectly and is the outstanding feature of this car. This model is the ultimate version of the Mark 1 modern minis designed by Frank Stevenson.
Fast and economical.
Enjoyed ever bit of that car. It is small, it is compact, fuel efficient. The car is comfortable to drive. Has a great pick up even though doesn't need that much petrol. The design from inside is a bit weird, the whole dash board is in the middle, unusual but easy to get used to.
MINI COOPER-MAXI PROBLEMS
well,where should I start..For the Love of my Daughter I bought this LEMON when she got her License..Water pump.Thermostat,Overheating,computer troubleshooting,Automatic faults of simple battery change,left shock absorber changed twice,still noisy..changed the remote key-does`nt unlock after rippoff from BMW,heater blows only on one side(passenger)..Can-Cup holders-useless,Boot so small cant fit even a slab of beer,,,Only good thing a can mention is a Cheeky-Atractive look and a lot of eyes are watching you at the lights..Guys,Girls,FATHERS exc...ept the Look,this Car got nothing else to Offer You...I can only say that Peugeot 1,6 petrol engine is very economical..Interior is plastic toyish looking,seating low but comfy,,,End of my Experience DON'T BUY IT....
Fantastic to buy from
Bought a 2011 r56 mini cooper, awsome little zippy car. Purchased from Gabrielle motors NSW, were fantastic in their customer service and super responsive communication. Will be purchasing the next one through these guys again!
Driving is amazing 8n the mini, it hugs the road and corners beautifully, ive put to the test too and it handled very well.
Interior is basic but it feels like your in a larger car.. very roomy feeling.
Running cost are cheap as.. 45 to fill the tank and it lasts for ages, have had it now for 3 months and hasnt even done 100,000 ks not a thing wrong with it. Mechanic was blown away by how cheap and easy the car is to maintain.
LOVE my Mini!
The driving experience is what sold me on the car, and the compliments are what made me keep it! It has a very low centre of gravity so you feel the bumps more, but going around corners or through the hills is amazing. If you can't get it in a manual....get it in a manual.
The interior is cute, but small. You can fit five people in but I wouldn't suggest it for a long drive.
Reliability is great, tells you if you need to pump up the tiers and running costs are low.
Great car if maintained properly
Overall it's a fun great car. BUT
* don't get the auto (will fail)
* Manual 5 speed box will fail UNLESS you change the gearbox oil every 30k's. Mines busted and this can cost more than the car to fix. The 6 speed S box is fine. Just got a new box and will start from scratch knowing it's looked after. Only buy one thats had regular oil changes or recently been replaced.
* bushings and engine mounts are bad, BUT if you replace them all with performance (urethane) once it's better than new handling.
It can be cheap to get parts if you find ...online yourself and use an honest BMW trained mechanic, or ridiculously expensive through other mechanics (as it's tricky to get things apart). So suits someone who's a little savvy. Great to drive, easy to park, and the back seat fold flat so surprisingly practical.
Endless Headaches/Sloppy Engineering
Can't give them "0" stars, so they get a lucky star...just one. Super friendly sales and service people for sure, MINI, good job, you've trained them well. The complimentary Starbucks coffee and Chex Party Mix are also a nice touch, but none of these can substitute for engineering and delivering a quality automobile to your customers! I'd rather by a car from a jerk that was a quality product, designed for performance, reliability, and longevity. The automatic transmission on my 2007 mini cooper failed at 108,000 miles. A regularly serviced aut...omatic transmission such as the one in the 2007 Mini Cooper, by comparable industry standards, should be good for at least 150,000 miles. This was not an inexpensive car (over 30K new, with over $15,000 in labor and parts in the meantime). The transmission was serviced when the car was still under warranty, and well after the BMW corporation was aware of the design flaws that ultimately led to the transmission failure. Rather than service the defective transmission while the warranty was in effect, they sent me home with a car that they knew had a poorly designed/engineered transmission from the factory. Although the transmission was serviced 18 months prior to this failure, and I believed the work carried a 2-year warranty, MINI's position is that the work performed was not mechanical, but electronic in nature, and was not covered under the 2-year warranty. The MINI was fun while it lasted, and as a professional that works with young adults as a career, I always felt comfortable recommending the MINI as a first car. My position on the MINI (not Bill Jacobs, you've been consummately professional) has shifted, and I will ultimately share my story of dissatisfaction and disappointment with the BMW corporation. Of notable irony is the fact that I originally purchased a MINI because of their resale value. $45,000 later and I have a MINI that is worth $150. The final tow to and from Bill Jacobs MINI will cost more than that. I believe that any of the owners of Bill Jacobs MINI or it's representatives would feel exactly as I do in regards to this situation. To MINI and BMW……….you missed the most important thing that car buyers want, that is, a quality product. Everything else has been tasty, perfectly-brewed, and pleasant.
Questions & Answers
Are these models in “s” series a better buy than the later R56 with known Timing Belt issues.? What known problems emerge in the R53 versions after 100k kilometres?
Has anyone else experienced their Mini taillights melting or catching on fire? I’m a little concerned that if my melting taillight wasn’t noticed in time it could have set the whole car alight causing my house to burn down
I’m looking at buying a Mini Cooper S 2004 model for my daughter with 85,000km on clock I have read some good and bad reviews this will be her first car are these a good car? Are they expensive to service?
Does this model have many issues?
A pretty risky gamble buying a 2004 model with 85K on the clock. In my opinion, it's not worth the gamble and would be akin to throwing away good money after a bad investment. These cars are expensive to maintain and the older they get the more expensive the maintenance, due to the number of issues that increase as they get older.
Again, this is just my opinion...
For a first car I would look at a Honda Jazz, they are cheap, hellishly reliable and a great car. My wife has had one for 5 years and it has not had one single problem. Mini's of that era are unreliable at best and were frought with problems.
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|Transmission||Manual||Dual-Clutch (DCT)||Manual||Dual-Clutch (DCT)|
|Drive Type||Front Wheel Drive (FWD)||Front Wheel Drive (FWD)||Front Wheel Drive (FWD)||Front Wheel Drive (FWD)|
|Wheels||16" Alloy||16" Alloy||17" Alloy||17" Alloy|
|ANCAP Safety Rating||5 Stars||5 Stars||5 Stars||5 Stars|
|Fuel Consumption||5.5 L/100km||5.5 L/100km||6.3 L/100km||5.5 L/100km|
|Fuel Tank Capacity||40 L||40 L||44 L||44 L|
|Engine||3 Cylinder 1.5L||3 Cylinder 1.5L||4 Cylinder 2.0L||4 Cylinder 2.0L|
|Max Power||100kW @ 6500rpm||100kW @ 6500rpm||141kW @ 6000rpm||141kW @ 6000rpm|
|Max Torque||220Nm @ 1480-4200rpm||220Nm @ 1480-4200rpm||141kW @ 6000rpm||141kW @ 6000rpm|
|Country of Manufacture||United Kingdom||United Kingdom||United Kingdom||United Kingdom|
|Manufacturer Warranty||3 year(s)||3 year(s)||3 year(s)||3 year(s)|
|Release date||Apr 2014||Apr 2014||Jan 2014||Jan 2014|
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