Minimee Babies & Kids

Cheap quality Chinese product – Do not buy. Poses as a local store and advertising on Facebook marketplace. Reviews on Facebook are fraudulent. Product not as shown in pictures

Scammers – 27 June 2022 I purchased earrings for my daughter for a present! I have not received my order and I have multiple times messaged the chat and emailed and I have had no response! Very dissatisfied and illegal. Taken my money , never received, no response, no refund ! SCAM!

SCAM no products will come – As per everyone else’s review mines the same. No communication or updates. Is this possible. This site should be shut down. All I say is karma. It will get you.

My favourite baby store – I've shopped at this store both online and in the store for all my 3 children over the years and have always found them to be helpful and attentive. I keep going back because they have a good selection of the brands I like and the staff are helpful. If they don't have something I want they offer to get it in for me or suggest alternative products… Read more

that would be useful. They remember me by name so I find the experience there more personal than other store. I always recommend to my friends who are having babies.

Exceptional products and service – Highly reccomended! My orders always arrive quickly and their customer service is always impeccable. I will definitely be shopping here again online.

Best prices in Sydney and love the manchester that we bought! – We visited the three major baby stores in Sydney and Minimee had the best prices for our Joolz stroller and our Oeuf cot and had the best service. The staff at Crows Nest were nothing short of amazing - the customer service the best i have had in a long time. They definitely stock more modern and stylish products especially in the bedding… Read more

sheets/quilts and decor than the other baby stores - all the other stores had all the same stuff that was dated so we're so happy we found these guys. Will keep shopping here

Order Not Received - Will Not Answer Question – Two pairs of baby shoes purchased and paid for May 2022, told they would be dispatched in 2-3 weeks. I have contacted them four times and one of then through Shopify and still have not received any correspondence nor the shoes. Biggest SCAM ever. DONOT buy from them!!! Show details

Product not arrived and zero communication – Buyer BEWARE!!!! DO NOT BUT!!! If I could give no stars I would have. I ordered some shoes on 17th May which were on pre-order. They stated 2-3 weeks wait. (I’m now at 7 weeks). After 3 weeks (7th June) I contacted the company for delivery dates. No reply. I then contacted them again on 11th June asking on delivery. No reply. Again on 14th June.… Read more

No reply. 16th June I reported them to PayPal and requested a refund. No reply from seller. 29th June escalated to dispute. 3rd July seller sent PayPal a reply. Tracking number with Australia Post. 6th July I contacted Aus Post. No such tracking number. No item found. I don’t believe I will get the product or the refund. Do NOT buy from this seller.

Lies and fraud – As expressed in many recent posts, I also ordered items online, paid in full, completed the transaction only to be told after they did not have the stock. They communicated a wait time which I accepted but of course now feel deceived about. The order was placed in October, a few items were received in January with a message saying remainder would… Read more

follow in a week. It never did and now never will.

Minimee had aggressive marketing campaigns through December and into January, I feel they knowingly took advantage of families in vulnerable a state by doing this. As a pregnant person in need of an item, I was happy to of purchased it at the discounted rate. I made the mistake of believing the company stocked the item as it was stated otherwise.

Looking through my emails to my surprise I discovered four years ago, I'd purchased from Minimee and the same lack of supply had occurred however the items eventually arrived. Unfortunately I'd forgotten this.

I will be contacting the liquidators with my emails to show the companies had bad practice and hopefully help other plaintiffs with bigger investments losses.

I feel for everyone affected, it is so unfair ... but the most important thing is love and hopefully you find plenty of it with all the new arrivals.

shop closed, money being ripped off – purchased all my baby items and found out the store is liqudated, took all my deposit with out given any item, terrible, disgusting! After placed my order, we went into the store few more times, staff kept telling us it was the supplier who did not send out the shipment, we felt terrierbly dishonested as the business owner should take some… Read more

respobsibilties not just walking away without returning peoples money! They broke so many family's heart.

I hope any one to bought anything from them, request transaction withdraw from your credit card immediately.

Action we need to take: To others that have been ripped off by this company's dishonest business pra – The owners of this business have been running a dishonest practice which have led them to liquidation. My story is very similar to those below - I placed an order back in September which was never filled. Promises, excuses and assurances were made. Eventually a guarantee to fill the order by late January (of course it was a supplier fault they… Read more

said) ended in us finding out about their liquidation only after 4 emails, 3 phone calls and a voicemail. My baby is due any day now and I am out almost $2,000 and don't have all the products I need to care for my child.

All of this aside, I am now focussed on getting back the money I'm entitled during this liquidation process. I thought this information may also prove helpful to others in a similar situation to me.

Minimee is a Private Company, meaning that the limited number of shareholders will only be responsible for the money they've invested in the company. While it is unfortunate that they will not be held personally responsible for the actions of the owner who strung me along for months, there is hope that the Directors of the company CAN be held personally responsible, so long as we all notify the administrator of the liquidation of the misleading and fraudulent behaviour of the company - this is known as vicarious liability. As a director, you can become personally liable for breaches of the Competition and Consumer Act (which we all seem to have in common here on this thread - the business taking orders they knowingly could not fulfil. It appears to me that the business was taking orders which they had no intention of fulfilling and using the money from our orders to settle current outstanding debts). Penalties for breaching the CCA may be millions of dollars and/or jail time. It is our duty, as informed consumers, to inform the liquidator of these unethical practices and breaches of the CCA. If the liquidator then suspects these offences were committed, they can report this to ASIC for funding further investigations. This will only help us in recuperating more money.

On Monday when I speak with the administrator, I will be sure to alert them of the malicious and dishonest practices of the owners and I encourage you to do the same. The more of us on the same page, the better it is for us.

Fingers crossed we can all get some of what we are owed back. Times are already hard enough for young families in Australia.

Dishonest and heartless practice – This business has now gone into liquidation. They did not warn or notify customers. I found out by chance today in an auto respond email. There is also a notice on the homepage of the website. Similar to others, I ordered a bunch of baby stuff (cot, pram, high chair, and accessories) back in early October 2016 worth over $4409. The company… Read more

even made me go through a security check! At first the wait time was 4-6 weeks, then 10 weeks, then Christmas, then the week after Christmas. I finally got some of my order by mid January, that's three months later and I only received half the items I ordered. Although the staff were helpful on the phone when I would enquiry about my order, I now feel deceived and lied to. Minimee led me to believe the fault was with the suppliers when really it was their own business practice. Very dishonest. And not to mention heartless, messing people around at a most vulnerable time in their lives.

I thought ordering 3 months in advance would give me plenty of time. My baby is due in 2 days and I do not have half the stuff I ordered.

I have lodged a complaint with my bank requesting a cash back, with the liquidators and with NSW Fair Trading.

Thanks a bunch Minimee for ripping me off and for the added stress I do not need right now!

Disgraceful – Utterly disgraceful 7 of November my father ordered me a Bugaboo buffalo classic pram online as a gift, it was in stock when he purchased it, got receive an invoice via email, still 5-7 days later still no notification or updates when will it be deliver. So I email and call them they reply back was its out of stock minimum wait 2,3 weeks till… Read more

delivery ! Fine I can wait .... 11 weeks on and still no pram just constant lies about shipments and delivery time excuses after excuses! I'm due this week and they knew that we have try calling them, emailing them but no one is answering, they have closed the websites down, we call the police, fair trading and complain about there situation. I call the shop across the road from them top3 and the had a look and effect shop is close. This comes after last Thursdays last time I spoke to them on the phone and email, we just wanted them to provide us with the full refund back, and they where still lying about delivery and that they promise it will be deliver this week and they will give me free gifts to go with the pram for the inconvenience caused ! Absolutely disgusted and hart broken, that this has happen! The owner should be accountable for her business and brought to justice she basically stole my father's Money $. Name and shame this business and owner [name removed].

Warning- has closed down. Do not order anything online! – I ordered a cot late December in store and walking past last week noticed the Crows Nest store is closed. I googled and discovered they have gone into liquidation. I will not be getting my cot and now need to chase up how to get my money back. I spoke to the people packing up the store (administrators) and they advised contacting my bank or… Read more

lodging a claim with them but highly unlikely will get money back from the store, only by disputing the transaction with the bank.

I am very upset as their website is still running and taking orders but no-one is answering phones or emails and they have not advised anyone they have closed.

Do not buy anything online as they will not provide it. They told me the website was shut down but it is still running. I am letting Fair Trading know.

Never buy from them online! – Ordered a high chair for my baby when he was 2.5 months old so he could eat with the family. He is now 6.5 months old and high chair has still not arrived. Every time I call I am promised it will be in next week. Money taken but clearly the store did not have the product in stock and seem unable to provide it. Very disappointing and have had to… Read more

buy a interim chair so I am not feeding him on the floor or in his pram. I would not ever recommend this store. Do not bother, find another store, it has ruined what should have been an exciting introduction to solid food for my baby.

No communication, poor service – Ordered a capsule in July and was advised 6 week waiting. Still waiting and no communication on when it will be delivered other than every time they were asked it would be another two weeks. Had to get another option as the baby is due. Also got another baby seat and they didn't even call to say it had arrived! Take your business elsewhere as there are other shops that I am sure would be keen to beat that level of service.

Selling products they don't actually have – I ordered an ergobaby 360 as it was the cheapest I could find online. After two weeks of hearing nothing, I emailed to follow up. They said there was no stock and were expecting it within two weeks and I could have a refund if I wanted. Two weeks later, still no word. I followed up again. No eta this time. They recommended I take the refund and… Read more

buy it again when it comes back in stock. Meanwhile minimee are still offering the product online even though they have no stock. Thanks for babysitting my money for a month minimee. Seems from some of the other comments that this is common practice. I should have read these first.

Overpriced, should have done my research! – Just bought a breast pump and some other clothes and swaddles. Seemed a bit pricey, so when i got home I checked online and discovered the total cost was almost 50% more expensive than other baby shops and online options! Can't get a refund either so lesson learned. They stock a decent range of products, but there's no justification for 'convenience store' markups on these items! Will not shop here again.

Phil & Teds Traveller Portacot – I must include a caveat before proceeding - I have not yet received my order. However, I purchased a Phil & Teds traveller portacot from Minimee and then read the reviews on this website, I then panicked slightly after reading so many negative reviews. So, I called Minimee's online ordering line straight away. They couldn't have been more helpful.… Read more ·  1

They were bemused when I mentioned the mixed reviews - some so negative it makes your eyes water! I was assured that I would receive delivery before Christmas, that it would be dispatched tomorrow and it usually takes 2-7 days via Australia Post registered post. Also, she asked if she could call me back - which she did within minutes, so, so far, excellent service. Oh, and it was the cheapest price for the cot by far, with a reasonable delivery price. Will keep you posted!

Such a lovely store! – I have been purchasing from Minimee since the first store opened in Leichardt. I've bought everything from bibs to furniture, and I can't tell you how many prams and strollers I have purchased over the different growing stages of my children. I have always experienced lovely and helpful staff members over the years, and have created a great… Read more

rapport with management. It's always been such a pleasure shopping there. They have a great variety of good quality merchandise and the girls are always on the lookout for new and exciting things.

When reading some of the reviews, I simply can't imagine that they are about the same store!

I'll probably still be shopping there when I am a grandmother. Or maybe I will join them and open a Minimee franchise.

Thanks Girls! Can't wait to see all of the new arrivals.

Excellent online store and customer service – I have read some of the other reviews and am really shocked. We have shopped with Minimee over the past year after we bought our Bugaboo stroller online. Last month we had a problem with steering and we had not one staff member but 2 staff making sure that it was fixed. The service was second to none and really reassuring that even when you buy… Read more

online any problems are handled quickly and efficiently. I recommend them to all my friends and family and I will keep shopping here.

Our Worst Online Purchase To Date – Mimimee Babies and Kids should simply not be allowed to operate an online store. We read the reviews and gave them the benefit of the doubt. So take this with a grain of salt but don't be surprised. We ordered a Joolz Geo Studio pram online as it was an excellent price and a colour we couldn't find at the three local stores we visited… Read more

(Noir Black). A week later it had not arrived so we wrote an email asking for tracking details. No reply so we followed up with a call. This in itself is frustrating having to follow up after being patient for 7 days. We were then told they didn't have the stock so the options were: wait 2-3 weeks or take a refund. We had paid nearly $2000 and no courtesy call or email. It was our problem and they would happily keep our money. We opted to wait. Best case 2 week and worst case 3. We could deal with that.

It wasn't urgent so we waited 3.5 weeks before following up again. By this stage we knew they had zero customer service ability so it was up to us. Here again we were told it was (someone else's) problem and they hoped to have stock end of the following week. That came and went by which time we were getting nervous as we needed the pram.

Another week later it arrived (over 5 weeks in total) with the incorrect address and name on the boxes. Someone simply couldn't copy the address properly but luckily the driver knew us so it did arrive.

Then we find out a box was missing - the website stated the components included. After 3 phone calls and being told it was their web teams fault, we weren't entitled to the package they had sold us. At no point were we rude or offensive. We simply wanted what they had advertised. They hung up and said they would get back to us. This never happened so we've moved on. It's not the time to increase our stress levels but they have been the worst online experience we've ever had. Terrible service, unapologetic staff and a web team that can't do their jobs properly and the worst part is that the only person who suffers is the customer.

I would strongly suggest you give you hard earned money to a business that appreciates it. Customer service is not going over board, it's doing the basics and Minimee cannot even do that. We've since had really good service at local shops so we'll stick to them. Lesson learned.

Fantastic knowledge and friendly service – I visited both the Crows Nest and Camperdown stores several times while trying to decide what pram to buy for my first baby. It is an expensive purchase and I really wanted to make the right decision. The staff at both stores were patient and knowledgeable. I was flip-flopping between the Stokke Xplory and the Bugaboos. In the end I bought the Stokke and I have been so pleased with this pram.

Fantastic service, great pricing and great advice – The staff at Crows Nest have been fantastic to deal with and steered me in the right direction saving me a lot of hassle. Since before having my son, I've been shopping here and am always pleasantly surprised by how knowledgeable the staff are in their advice and recommendations. I'm shocked at some of the reviews here, certainly not an experience… Read more

I've had with these guys. The prices are always competitive and they seem to have a more specialised selection of products. Their product buyer is obviously a mum who knows her stuff. I'll continue to recommend this shop to the parents I know

Terrible – Absolutely terrible service via the online store. Item took far too long to receive, emails took far too long to respond to and never offered any solutions or care. Upon calling head office, no one really knows what anyone else is doing and was told I'd get a call back - nothing. Seriously like the village [censored word removed] running this company.

Online Minimee: Don't Waste Your Time – This review is regarding the online Minimee store. In short, don't waste your time with this company. In early August I ordered a number of products which were on sale. I was aware that the brand I was ordering sometimes has a delay with orders being fulfilled due to needing to be specially shipped in (as I had noted caveats to this effect on… Read more

the websites of other stores). Several days after payment cake out of my account I received an email that there had been a delay and the stock was expected in three weeks. This was not an unacceptable wait to me at the time. However the stock did not arrive. I waited four weeks before emailing the company, and was told that I would receive the order "early next week." I expressed by email to the company my concern that the same products were again being advertised at a sale price online, when evidently the company has had difficulty fulfilling orders. Another month went by and when I emailed again, after several days I had a response with a promise that the goods would arrive the next week. Indeed the items did arrive (late last week); however one was not what I had ordered (missing a component). I rang the company and they apologised and put the missing part in the post. I am still waiting on that item. I wish I had asked them to send it by express or courier; I think a more thoughtful company would have offered that anyway.

I would advise you to avoid this online store. Although I was given opportunities to cancel my order for a refund, the customer service was otherwise poor. I feel that the company withheld the truth about the status of their stock and this affected my ability to make a fair decision about whether to wait for my order or not (particularly when I knew that there might be a delay at another store - because other stores have been up front about this). Even if you have the time to wait months (10 weeks, in my case) for your order I think it would be better to deal with someone else.

Worst shop ever – I don't write reviews for anything, but after such a terrible customer service experience with this store I want to warn people to not waste your time here! I placed an order with this store in Crows Nest in April 2015. After many phone calls to chase the products, advice it was "coming next week" for about 6 weeks I finally received my order… Read more

today!!! 28th August!! 4 months later. Whilst waiting for the order I had my baby.

This store has the worst customer service ever. Staff are of only rude, and give you attitude when you question why the order is taking so long they are also completely incompetent at their job.

Worst experience. Save yourself the hassle – I've never written a review before but I cannot believe this store. Feeling so frustrated after another follow up call to check my order I was told it has been postponed again. We ordered a Bugaboo Cameleon and a few items 10 weeks ago, was told that it would take 3,4 weeks to arrive. We never heard from them after 4 weeks so I decided to call… Read more

them. They said there will be a delay due to them miscalculate the number of order from online. Ours will be another week. Again, no follow up or notification from them. After 2 weeks i had to call them again, another delay, blaming the supplier. Our baby was born almost a month now and yet we don't know when we're gonna get the pram. They also promised us other items will be delivered at certain time and they will post them to us. When i rang today, they said they don't have our email or address and only have our phone number so they can't post them out! When I expressed my disappointment in their service and thinking of cancelling the order to my utter disbelieve the staff said "Yeah that's fine. You can do that!" I thought it was just me but when i search for their reviews, it was obvious that there are many people who also have similar experiences.

Unless you got 6 month before your baby is born do not order from them!

Minimee... Worst online order shop ever - dodgy – I ordered a simple stokke change bag and a few bits and pieces. There was no indication on the site that the bag was not in stokke. After they took my money they wrote back saying it will take 2 to 3 weeks to receive it. I got no call or order after the 3 weeks so called them back. They said it will be an extra 1.5 weeks.no waited and still no… Read more

reply. I called them and they said it "may" be another 2 weeks. I called up stokke who informed me that it will be another 3 weeks, not 2. I called minimee back and told them I wanted a refund on the bag. I had to chase them up to get the refund. When I received the other supplies no invoice or receipt or anything. So not happy especially with there misleading delivery times. Don't be deceived with apparent Los prices cause chances are you won't get the order.

Warning for new parents –Don’t go to Minimee, Camperdown – Never ever buy anything from them. Disgusting customer service and absolutely no integrity at all…There is no point in choosing them over other retailers for their pricing when you will never receive your order. I ordered an UPPAbaby Alta pram in early April and was promised delivery within 4weeks. After 6 weeks , I had heard nothing from them. I… Read more

gave them numerous calls week after week and everytime I was told that it was on its way and the supply issue from UPPAbaby warehouse in Melbourne had been causing the delay. A week later, I decided to check with UPPAbaby and they told me that they had already supplied Minimee with an adequate stock and didn't understand why Minimee was blaming them for the delay. Since I had escalated the issue with UppaBaby, Minimee gave me a call the very same day and promised to send it within two days.

They even offered a free shipping which I declined as I just don’t want any further delay and I am happy to pick it up myself. It’s almost a week now and am still waiting.Called this morning, the lady over the phone was rude and suggested if I would like to cancel my order and again blamed on the supplier. The other lady told my husband they didn’t know when the pram would arrive. Each time we call, we have different people giving differnt delivery dates.I am due early next month and still not sure if I would get my pram or not.I wish they could understand how special shopping is for first time parents. Its almost two months now and I am getting pinged ponged from one staff member to the other and the blame saga continues

fast delivery, great customer service – We did our research and knew we wanted the bugaboo stroller. Minimee had a sale and we called them to get some advice and Barbara in the webteam was fantastic. We ordered it and we got it within the week as promised. Love our stroller and will shop online at this store again.