Way too expensive
I went to the Brisbane City Mitre10 on 12/09/2020 to buy a cleaning product called 'Wet and Forget'. On the Wet and Forget website the product is priced for $99 (5L), and Mitre10 was charging $139, like what we're you thinking before putting the price up?! I even mentioned it to the staff about the significant price difference.
I bought it from a different supplier for $99. I have always preferred Bunnings, however, after this incident I will ensure to not return to Mitre10.
I made an order for click and collect online and the website said the store had stock. 5 days later no response from the mitre10 around booking in a time to collect. I called up and lady on the phone could tell me what was the status of my order. Called the second on another day and product is in back order. Horrible experience and there's no dialog on what to expect. Never buying from here again!
Gubbins Mitre 10 Mittagong - Our famous kitchen quote
We waited 3 weeks for a kitchen quote. After a few amendments we never heard back from them so ended up going to a Sydney company that were far more enthusiastic. Furthermore, the Sydney company returned calls promptly and paid attention to detail. Nothing was too complicated for them.
Mitre 10 Gubbins Mittagong-Mighty disinterested and Mighty likely to shop elsewhere!
Bought a couple of items in this store yesterday and on paying the check-out person was as disinterested in engagement as a rusty turnstile. No eye contact and only when person (Fair-haired, middle aged, Female) did bother to swivel her eyeballs in my direction (nano seconds worth!), they radiated a disaffection bordering on tedium at dealing with a person whom may have simply just wanted to have a little light banter and a smile returned. Further disaffection at this lousy customer interface exemplified and amplified by near-yawning scanning r...itual of the bar-codes and a monotone of verbal engagement that had me wonder why the hell she was bothering to breathe as it was starving the area of positive oxygen. The next in-line at the queue and I made eye contact at this disengagement and as I packed my car with my purchases the same person, parked nearby in the car-park suggested that maybe the checkout person had forgotten to insert a new battery this morning. I could only agree and indicated that I could lend the owners my spare cattle prod as a motivational tool. Conclusion: mighty disappointing and "I just-y mighty go elsie-weary"- where low prices are just the beginning and crap service is their corporate policy.
Excellent friendly service at Mitre 10 Sebastopol Ballarat.
What impresses me at this store, is firstly the cleanliness and how everything is displayed, they have everything you need. I recently purchased laser-lite for my Brother in laws Sunroom. I tried Bunnings and who had limited stock which was covered in dust.....and where was the service??
There is always some one willing to help you find what you need and the prices are reasonable.
Excellent Service and Support
Every time, I have been to a Mitre 10 store, I have always received excellent service and prompt attention. Recently, I also found that prices at Mitre 10 are cheaper than what is being charged by that behemoth chain Bunnings. I can highly recommend the Mitre 10 store at Bundall on the Gold Coast. If you would like to be served in a timely manner and also ask for advice , look no further than this store. I have found the Bunnings experience totally unsatisfactory in every way. It takes a long time to find someone to assist you and then you are ...pointed to a numbered aisle, which is totally useless unless you happen to be a tradesman. The staff at Bunnings in Labrador find it annoying to have to stop talking to their colleagues in order to serve a customer. We should all be supporting the smaller chains, because once stores like Bunnings become monopolies, the average customer will be worse off than ever before. Being pointed to a numbered aisle is not customer service.
- Verified customer
Excellent customer service
Young man approached us asking if we required some help on a few minutes after entering the store in Pinjarra. Was able to take us to where we needed to go. Couldn’t find exactly what we wanted so he came up with an alternative that worked perfectly. Super happy with the entire staff and service. Just wish there was a mitre 10 closer to Rockingham. I’d travel there before going to Bunnings any day.
Great customer service from Tuckeys Pinjarra
Big thank you to Dale regarding our recent order of acrylic shower panels. Dale really goes out of her way to help, finding out heaps of extra information and keeping up the communication all the way. Great customer service Dale! :-)
Love mitre 10
Love mitre 10 for its products, customer service and for supporting local businesses.
The plant selection is my favourite with affordable plants that are well cared for.
Always leave with something even if only small.
Big mistakes tried to use Mitre 10 Click and Collect order.
I purchased 3 items online for click and collect and waited a week because they don’t have it on stock and they have to wait for the items to be delivered from another store unlike from Bunnings when I did click and collect I normally get notifications within one day that is ready to be pick up, went today to pick up the items but they won’t give it to you if you only show your driver licence and they told me that they have to “photocopy” it but I don’t agree due to “security” reason that someone might copy my driver licence number and used it ...to commit a crime, I have been using the same click and collect order at BUNNINGS and they never ask to photocopy my drivers licence they just check and look at it, so I told Mitre 10 they can keep all the items I ordered and I will ask PayPal to refund me because they don’t want to give the items I ordered, Mitre 10 make your click and collect too complicated and have to wait too long too and so I still prefer to shop at BUNNINGS. Won't buy from mitre10 again.
Poor service and rude
i went to the gardening section to make an enquiry about fake lawn. I asked the young gentleman twice working the area for help regarding product and price - shrugged his shoulders and told me to work it out myself. I asked twice and i received the same response. I can confidently say I will never return.
Mitre 10 Hoppers Crossing brilliant staff.
I have purchased things online and used click and collect and have been very pleased with their communication and service. Their key cutting service is faultless. I would highly recommend them
Very Impressive customer service and a great shopping experience..
l needed to replace a broken Ryobi Electric Line Trimmer, Richard (South Geelong Mitre 10) explained that the Ryobi brand is no longer available at Mitre 10 stores. l was going to go to Bunnings however Richard showed me a Bosch Electric Line Trimmer which was much more user friendly, less fiddly and cheaper than the Ryobi. Richard gave the best customer service l have ever experienced and he and the other lovely staff at the Mitre 10 store in South Geelong are the reason why this is my go to store.
I wanted some help finding the right tap washer. I bought the tap head in and the guy basically shrugged and told me to look for videos online.
Turns out it just needed normal washers. While it wasn't a big deal, washers are very cheap, i expected better from Mitre 10. I specifically went there rather than Bunnings to get help.
I realize they can't solve every technical problem you run into. It was really the lack of effort that annoyed me.
The website is terrible
Looking for plywood - I drove an extra 80 km to Mt Gambier. Bunnings provided accurate description of product and sizes. Mitre 10 description terrible Zero information - ( I know it is strong and used for structural purposes )
- Verified customer
In-store is easier than online by a country mile
I'm not sure if the M10 website is just designed to get people walking into stores more but the website is jarring. Starting with search results, simplistic product titles don't help to distinguish and compare products. This issue is compounded further by often incomplete or basic product descriptions and specifications. When I last bought something using the site, I found it easier to find more information from the manufacturers' product page.
Some items are sold out online, which is fair enough. But it doesn't make sense on a website that boa...
- Verified customer
Perfect commercial quality
We bought a 4 burner solid plate bbq with shelves on the sides. We ordered online via click and collect and went in store to pick it up. Staff were very helpful and even brought it out and put it in the car for us. We have used it many times since buying it and love how easy it is to clean as it has a flat grill plate.
Mitre 10 website
This has to be the most unusable website i have tried to use. Searching for items by description gives you confusing search results or either says not found. At least the Bunnings site is easy to navigate and you can find pretty much everything you are looking for. Time to invest in a whole new website guys.
- Verified customer
Slightly better then Bunnings for service with less range
Some of the staff are actually better then Bunnings in terms of being more knowledgeable. Bunnings staff I usually find are hard to get a hold of and really know very little about any of the products. Mitre 10 staff typically are easier to get a hold of and know more about what they are selling. In fairness to Bunnings though they do have a big range so it makes it more difficult to know everything. Even with that in mind I would say Mitre 10 staff have a better knowledge of hardware in general.
My experience is that not all Mitre 10 staff are friendly. I have seen staff/managers arguing. I would like to see Mitre 10 not be driven out by the monopoly Bunnings but I'm not too optimistic.
Questions & Answers
Wondering why people often choose to shop at Bunnings over Mitre 10?
Personally I have always tried to support Mitre 10 as the "little guy".
But having just been arrogantly ripped-off by Mazzegas Mitre 10 Kelmscott, I am going over to Bunnings.
You can see my full review as to the circumstances: http://www.productreview.com.au/r/mitre-10/564194.html
Mitre 10's corporate conscience is broken from management through to staff.
Mitre 10 have yet to discover the secret of satisfying their customers. I have found them to be rude, arrogant, expensive, poor quality and treat you as if you should be grateful they exist. I don't believe they will last too much longer against the newer more customer focussed stores.
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