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Mitre 10

Mitre 10

2.4 from 134 reviews · View Statistics

Reviews

  • Product Quality
    3.7 (29)
  • Return Claim MadeYes (3) · No (37)
  • Customer Service
    2.8 (35)
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Kim

Kim

  • 3 reviews
  • 4 likes

Manager reviewed

published

I had an issue with order and collect, u fortunately this could not be resolved to my satisfaction, but hey that's ok these things arise

However I gave the Manager a pretty tough time and he was exemplary in his handling of this situation which was none of his stores doing , well done Chris

Incentivised ReviewNo
Return Claim MadeNo
Alan

Alan

  • 2 reviews
  • 3 likes

Whoops, I did it again

published

I ordered from mitre 10 once before click and collect and it took ages to arrive ,communication was poor and when it came time to pick up staff were rude because they did not make the sale and it was an inconvenience for them. I mistakenly purchased from mitre 10 again and guess what, same thing happens again this time, never ever buy click and collect mitre 10.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationExeter, Tasmania
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paully2012

paully2012Murrumbidgee Region, NSW

  • 44 reviews
  • 24 likes

Forget click and deliver

published

I ordered a click and deliver lawnmower. Forget it as the staff cant even organize delivery saying 100kms is too far. They offer a service that doesn't happen. Now Im forced to drive over 100kms to pick up what was meant to be delivery.
Last time I order from Mitre 10. Staff no help and have no answers except saying its a new thing and stores might not know. mmmm. Now if this was maccas and staff didnt know about new burger I wonder what the consequences would be. I should just cancel the order.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMitre 10 Rockhampton
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1 comment
paully2012
paully2012

mitre 10 mighty quiet

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Ahhhhhh Retirement.

Ahhhhhh Retirement.Victoria

  • 6 reviews

Waiting, Waiting, Waiting

published

Mitre 10 Victoria. ( In general) Ordered a shed at Mitre10 over 3 weeks ago as advertised in their catalogue. When I inquired about the shed last week I was told the manufacturers for that brand are very slow. A friend purchased the same item from Bunnings 2 days after me and got the shed within the week. I'll wait another week and probably get my money back.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationKilmore ( Vic) But refer Mitre10 in general
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HillBilly

HillBillyPerth, WA

  • 17 reviews
  • 5 likes

Is it 1999 yet?

published

Archaic. Went there because a drill press I was after is not sold by Bunnings. Tried to order online and it looked like it was in stock as the two nearest stores. They have to order it from east. Don’t reply to emails either.

Online experience sucks.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWA
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kerbarb

kerbarbAdelaide, South Australia

  • 9 reviews
  • 7 likes

You have lost a long standing customer

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBlackwood SA
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Simon P.

Simon P.

  • 11 reviews
  • 2 likes

Personalised customer service

published

Get small equipment from Mitre10 quite often I need to keep fixing stuff at home. Despite the turnover in staff, they always hire people who just love to be of help. Price may be a bit higher than usual, but definitely worth it as the quality of service is Great! They are so patient listening to my questions and explaining and providing options. I also ordered items online and picked up at store. Very happy customer!
Christine

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBondi Junction
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Fiona

FionaVictoria

  • Verified customer

Exceptional service

published

Just been to Mitre 10 Wallington. Kevin the customer service guy in bathroom area was extremely helpful. I had been searching online for bathroom vanity for ensuite renovation. Kevin's service was exceptional, so happy with cabinet, stone top and bowl. He fitted a few different bowls for me to look at on the cabinet. Nothing was a hassle, very helpful. Vanity being delivered tomorrow. Made my day, taken the headache away of finding a vanity. Fantastic price too.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWallington, VIC
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Col

ColGippsland, VIC

  • 10 reviews
  • 8 likes

Absolutely abysmal service.

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWonthaggi, Victoria
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4 weeks and still have not recived my product

published

Miter 10, had orderd heater online over 4 weeks ago and still have not recived my product. Have made numerus calls and have been told I still need to wait

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Tim

Tim

  • 2 reviews

Way too expensive

published

I went to the Brisbane City Mitre10 on 12/09/2020 to buy a cleaning product called 'Wet and Forget'. On the Wet and Forget website the product is priced for $99 (5L), and Mitre10 was charging $139, like what we're you thinking before putting the price up?! I even mentioned it to the staff about the significant price difference.
I bought it from a different supplier for $99. I have always preferred Bunnings, however, after this incident I will ensure to not return to Mitre10.

Incentivised ReviewNo
Store LocationBrisbane city

Horrible experience

published

I made an order for click and collect online and the website said the store had stock. 5 days later no response from the mitre10 around booking in a time to collect. I called up and lady on the phone could tell me what was the status of my order. Called the second on another day and product is in back order. Horrible experience and there's no dialog on what to expect. Never buying from here again!

Incentivised ReviewNo
Return Claim MadeNo
Olive

OliveIllawarra, NSW

  • 2 reviews
  • 1 like

Gubbins Mitre 10 Mittagong - Our famous kitchen quote

published

We waited 3 weeks for a kitchen quote. After a few amendments we never heard back from them so ended up going to a Sydney company that were far more enthusiastic. Furthermore, the Sydney company returned calls promptly and paid attention to detail. Nothing was too complicated for them.

Incentivised ReviewNo
Return Claim MadeNo
timcsky

timcskySouth-Eastern Region, NSW

  • 11 reviews
  • 10 likes

Mitre 10 Gubbins Mittagong-Mighty disinterested and Mighty likely to shop elsewhere!

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMittagong
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Excellent friendly service at Mitre 10 Sebastopol Ballarat.

published

What impresses me at this store, is firstly the cleanliness and how everything is displayed, they have everything you need. I recently purchased laser-lite for my Brother in laws Sunroom. I tried Bunnings and who had limited stock which was covered in dust.....and where was the service??
There is always some one willing to help you find what you need and the prices are reasonable.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMitre10 Sebastopol 3356 Ballarat, Victoria
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costly mistake

costly mistakeMelbourne

  • 18 reviews
  • 21 likes

Excellent Service and Support

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMitre 10 Bundall
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Salde

Salde

  • 2 reviews

Order is too long to wait.

published

I decided to buy online at mitre10 because they advertise 7days delivery. but is almost 1month now my order still nothing and still waiting for the tools to finish may project very slow

Customer Service
Incentivised ReviewNo
Slumpy

SlumpyPerth, WA

  • 3 reviews
  • Verified customer

Excellent customer service

published

Young man approached us asking if we required some help on a few minutes after entering the store in Pinjarra. Was able to take us to where we needed to go. Couldn’t find exactly what we wanted so he came up with an alternative that worked perfectly. Super happy with the entire staff and service. Just wish there was a mitre 10 closer to Rockingham. I’d travel there before going to Bunnings any day.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPinjarra
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AJJ

AJJ

  • 6 reviews
  • 5 likes

Great customer service from Tuckeys Pinjarra

published

Big thank you to Dale regarding our recent order of acrylic shower panels. Dale really goes out of her way to help, finding out heaps of extra information and keeping up the communication all the way. Great customer service Dale! :-)

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPinjarra
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Hiedi here.

Hiedi here.Metropolitan Adelaide, SA

  • 3 reviews
  • 1 like

Love mitre 10

published

Love mitre 10 for its products, customer service and for supporting local businesses.
The plant selection is my favourite with affordable plants that are well cared for.
Always leave with something even if only small.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChristie's Beach South Australia
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Page 1 of 7

Questions & Answers

Barry  H

Barry Hasked

How do I delete items from click and collect

1 answer
Romep
Romep

I think just open your Cart and find the X next to the item you want to delete and click it, I won't be using Mitre 10 Click & Collect they are pretty hard to Deal with specially if you want to Return something you don't like.

Barry  H

Barry Hasked

How do I delete items off click and collect please

No answers
Shannon

Shannonasked

Wondering why people often choose to shop at Bunnings over Mitre 10?

3 answers
Andrew
Andrew

Hi Shannon,
Personally I have always tried to support Mitre 10 as the "little guy".
But having just been arrogantly ripped-off by Mazzegas Mitre 10 Kelmscott, I am going over to Bunnings.
You can see my full review as to the circumstances: http://www.productreview.com.au/r/mitre-10/564194.html
Mitre 10's corporate conscience is broken from management through to staff.
Regards,
Andrew

Grumpy_1248
Grumpy_1248

Mitre 10 have yet to discover the secret of satisfying their customers. I have found them to be rude, arrogant, expensive, poor quality and treat you as if you should be grateful they exist. I don't believe they will last too much longer against the newer more customer focussed stores.

Sean Nth Nsw
Sean Nth Nsw

Mitre10 stores are each individually owned and operated.

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