Mitre 10

Mitre 10

 Verified
Mitre 10
2.3

261 reviews

PositivevsNegative
28% · 74173 · 66%
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Return Claim MadeYes · No
Product Quality
3.1
Customer Service
2.5

Reviews

261 reviews
Di Doyle
Di DoyleGoulburn Valley, VIC
 

Mitre 10 Glen Iris great service

I am super impressed with the staff at Mitre 10 Glen Iris in particular John Morris. John recently assisted me with purchasing a kitchen and laundry through their Principal Kitchen range. John was super helpful with his knowledge of cabinetry. I live in regional Victoria so there is no showroom available so I spent some time with John and many phone calls to finalise our job. He was amazing!! Show details
Dennis H.
Dennis H.Sydney, NSW5 posts
 

Illegal mark up at Liverpool

purchased a product at Liverpool, Sydney for $19.99 and got marked up to $20.00 on my card. I've never seen this before and doubt it's legal and for the sake of 1c, I won't bother challenging it but neither will I return there when they use such a dubious business practice. The funny thing is for the sake of 1c they lost a customer LOL. Just thought it was important to warn people they operate this way and to double check their charges if you choose to shop there. Show details
Product Quality
Customer Service
never again
never again5 posts
 

Old fashioned customer service

I've been into the Mentone store twice in the last couple of months and the staff go over and above to help out. Show details
Eri Liv
Eri LivSouth East Queensland, QLD20 posts
 

PINK PAWPAW FROM GARDEN CENTRE BEAUDESERT MITRE 10

We bought 2 Pink PAWPAW from Mitre 10-- OCT 2023.Now grown to 9 ft & FLOWERING non stop in SW QLD 4285 ..Very healthy acclimatised trees producing fruit.$13:99.. Show details
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Rose G.
Rose G.
 

Great service

First time visiting the Atkinson Mitre 10 store. Had awesome service from Em in the Garden department as she was knowledgeable and professional. Will go back for more garden advice and specials. Show details
Liam S.
Liam S.3 posts
 

Time wasters with nothing in stock

Made an online order nearly 2 weeks ago for numerous items and they've just cancelled the entire order stating nothing was in stock... Complete waste of time...
David
DavidMetropolitan Adelaide, SA5 posts
 

Amazing Service

Mandy, I have had amazing service for years at Mitre 10 McLaren Vale, the garden centre is amazing, great, healthy produce, great advice and staff. Mandy, you have been amazing, great advice, great service, just amazing!!!! Thank you.
Fiona, you were equally amazing, you are in accounts, but you know your plants!!!! We wanted a crepe Myrtle, a specific one, you went above and beyond you calling!!!! We will now have not only the garden we want but the statement of an amazing garden, thanks to you!!!! THANK YOU.
We love Mitre 10 at McLaren Vale and the gentleman in the garden centre, has been there for years, only works weekends, started our love affair with you all, I wish I knew his name....but Thank you!!!!! Show details
Steve E.
Steve E.7 posts
 

Terrible online service a total joke

Purchased a camp shower online and selected in store pick up expecting to collect it the next day, this didn't happen and it will be at least a 9 day wait b4 my shower might arrive, extremely un professional and annoying, I won't use this service again thanks for nothing mitre 10. Show details
Wen
WenSydney, NSW
  Verified
Ashlee H.
Ashlee H.Mid North Coast, NSW5 posts
 

$600+ of useless timber

Terrible quality timber at a higher price than competitors. Cannot use more than half of the decking purchased and when speaking to the store claimed they know it’s unusable, that’s why they changed supplier but wanted to get rid of the rubbish first.
An upsetting business model to have. Show details
JSmith
JSmithGreater Melbourne (Inner), VIC19 posts
  Verified

Mitre 10 Instore Prices

Mitre 10 is terrible and worse when it comes to their in-store prices. When I went to the store to get Waxworks Citronella Lamp and Torch Oil 1L there price was $12.65 in store but online it's $8.65 which surprised me. They made an error with their pricing for the Sprayer Trigger Hills 1L where it was advertised at $4.50 on the shelf but when I got to the check out it was $5.15 which also surprised me. NEVER EVER SHOP AT MITRE 10 in Brighton and other stores because they're discriminating us by paying us for the expensive option not the cheaper option. Avoid Mitre 10 and go to bunnings instead. Please sign this petition so mitre 10 can fix the issue https://www.change.org/p/mitre-10-instore-prices Show details
LongJohn
LongJohn
 

Might not waist my time again

Seems to be a cultural thing at Mitre 10. There always seems to be one of them at every store, rude and dismissive. After waiting 2 weeks to hear back about an online order I phoned for information. Twice I was put on hold for nearly 30 minutes before the phone was eventually hung up, same guy every time. Happened again with another order, shame on me for supporting a local business. Show details
Product Quality
Customer Service
Lumera
LumeraNorth-East, TAS2 posts
  Verified

Perfect & Professional Service

I recently purchased paint for my units, the service was fantastic, great colour mixer spot on everytime. Helpful staff willing to go out of their way to please their customers.
Paint was very well priced compared to other bigger stores.
Mitre 10 St Helens are excellent for a smaller store.
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Grumpy
Grumpy
  Verified

Do not buy in store

I bought Roof Screws: T17 Hex Higrip 12-11x65, Box 500, in store Mitre 10 for $230.00
looking to buy second box of 500 a week later I discovered I could buy
Same screws, click and collect in few days, same store for $126.00
Store staff very helpful, and rang head office to query....turns out this is company policy.
I bought my second box of exact same screws off the shelf in Bunnings = $125.85
Product Quality
Customer Service
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Ron
Ron2 posts
 

Questions & Answers

Andrew McLean
Andrew McLean

Bought 14 outdoor chairs online from mitre 10 but accidentally clicked twice so 28 chairs arrived. Mitre 10 won’t take the extra 14 back. Is this legal I wonder. Anyway I’ll stick to Bunnings.

Peter
Peter  
Andrew McLean
Andrew McLean  

Thank you Peter, much appreciated

Gail
Gail

This is a question for Mitre10 North Richmond or their customer service team. I have been trying since January 2023 to redeem my Mighty Rewards dollars online & it continually errors with the message 'MIGHTY REWARDS IS CURRENTLY UNAVAILABLE OR BALANCE IS 0' which is completely incorrect. I have a lousy $6.92 to redeem but it does not work online. I have emailed customer service a few times. Finally a representative contacted me & checked my account to tell me the obvious & to try again, she said if i still have the same error to let her know & she would escalate the problem to the IT Dept. Well I still have the problem. I sent her a reply on 3rd March & I have not heard back. I didn't realise it was going to be so difficult to redeem such a small amount online. I will eventually go in-store & use it, it's just not always convenient for me because I work full-time. Not sure I could be bothered in future with Mighty Rewards. Its turning into a Mighty Pain!

Bert
Bert  

Hello Gail,
Sorry but unfortunately I am unable to advice you because I do not use their point system.
Kind Regards Bert.

julie.wilkinson.18007
julie.wilkinson.18007

There have been a large number of Regent Bower birds found dead on Tamborine Mt and it is suspected that they have been picking up the bright blue blitzem snail pellets from the gardens and taking them back to their bower to attract a female. Both male and females are dying. There have been several corpses taken to Currumbin Wildlife Hospital for examination.
We need to have these pellets taken off the market during breeding season and perhaps the colour chamged.

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