Mitre 10

Today I had to file in NCAT v MITRE10- for the most shoddy chicken coops imaginable that was sold to me. No one got back - made 12 different attempts at contact over it. Then after they eventually picked the coops up (two months later)they refused a refund (after telling I was getting one) blaming me for their awful product - when the internet… Read more

is literally full of ABSCO reviews saying parts are missing and the coops are awful. I bought them online so wasn't clear which store had responsibility but Mitre10 Hudson Queanbeyan was terrible to deal with - the manager is actually incompetent.

Rang around quite a few Mitre 10 shops on the Sunshine Coast to get our Makita hand held chain saw serviced by any Mitre 10 store Mitre 10 Gympie was the only shop to assist us in getting our little Makita chainsaw serviced, there service was exceptional and we at least left feeling valued by there wonderful staff, who at least answered our… Read more

problems and got our little chainsaw running as per new None of the other Mitre 10 stores on the Sunshine Coast would assist us at all, well done Gympie Mitre 10, you could teach all the other Motre 10 stores what good service is

So frustrating that you have slack click and collect staffs. I ordered on July 27 and nearly a month now, no email to collect till today. I had followed up in store and called twice re this. On August 1st after 4PM, I went in store, two young… Read more

employees on the counter did not even move to check if the items were available. You do not need slack staffs like these two!

My husband also ordered few days before me, and he checked that his items are available before he went to them on that same day, same thing, they did not want to get them for him at all! Except for a young lady I am unsure her name was. Now, she is good and hardworking.

I am not Defo buying with you anymore and will leave feedback everywhere re this!

I was impressed with the helpfulness + friendliness of staff I asked them to put a lawn mower together for me. It was not a problem The lawn mower I purchased was a push mower with catcher YARD FORCE It’s amazing. I have been looking for the right mower for over 12 months. I have brought numerous ones but they were not the right one for my small… Read more

back yard It was cheap so I did not want one that sounded tinny. But it doesn’t it’s fabulous Thank you so much

Very good service very helpful friendly good range you fell valued you dont have to go hunting for help if you need it and prices are very competitive my first choice for hardware they have won me over

Problem with my lawn mower! Had a chat with Kym at the store, gave me great advice and spare part. Went home, fitted part, used his good advice, lawnmower now working as before. Thank you Kym for your friendly and helpful advice. Shows indeed that it is better to shop local. Show details

Placed order with mitre10 st Helen’s Tasmania it’s been two weeks and no contact from this company nothing at all, the products that were ordered are stock items, so guys best going to Bunnings as this company are unprofessional.

Purchased an item for click and collect a week ago but have had zero word since! I need this item but looks like I’ll be heading to a different hardware store while I’m travelling out of town just so I can get my project done on the weekend!

Disappointing Customer Service Experience My experience with Sunshine Mitre 10 was disappointing, particularly regarding after sales support. I had ongoing issues with a whipper snipper, and the level of assistance provided was unhelpful and lacked accountability. Communication was poor, concerns were not handled professionally, and there was… Read more

little effort to resolve the issue in a reasonable or customer-focused manner. The overall experience reflected a lack of service standards and follow through.

Based on my experience, the closure of this store is not surprising. I would encourage customers to consider alternative suppliers that prioritise proper customer service and product support.

Spoke to them on the phone and they said the closed at 5. My workers got there at 4:50 and Nilesh at austral said they shut at 4:30. Rang the next day and spoke to Jenny who hung up on me. Called back trying to get a refund and then Danny put the refund through and hung up on me.

Went to buy a drill this morning in bacchus marsh and was racially vilified by an old lady with glasses Kept following me around the store Watching me and everytime i changed ailses I would see her at the other end of the ailse I got the drill from the locked storage from another worker and she glanced me up and down and tried ushering me to the… Read more

front to pay however I needed dynabolts so I went to that area and she was yelling what I needed and rushing me as if I needed to hurry up I get my dynabolts and there's 3 people in 1 line at the checkout She stands in front of the door and tells me to go to the other register, I tell her there's people I'm front of me, she says it doesn't matter and to go I say go first she says no I Asked if she thinks I'm going to take the drill and she replies rudely as she had been this whole time, it's happened before I ask why she thinks I would? Is it the colour of my skin or the way I'm dressed? She just was yelling are you buying the drill like a deranged person We got into a back and forth but I was beyond disgusted by the way I was treated Racially profiled and deemed a thief I didn't buy the drill and bolts I try to support my local area business but no, not anymore. I will be going to bunnings from now on I just checked and spent 100 the weekend prior at this store and over 600 in the last 12 months according to bank statements I'm nz maori I like hoodies I earn 2.2k a week net and own property in b.m I'm here to say mitre 10 b.m... No thank you

I asked if a $300 plus paint order I was considering might have a coupon discount I could use and it was directed to a Brisbane store. Sort of a no harm in asking question. Four days later __no reply. The fact is if they had replied and said sorry can't help with a discount I still would have ordered it as I thought it was the best product for… Read more

my job but to have no response at all I sourced a similar product from Bunnings and ordered it. I had dealings with Mitre 10 many years ago of a different nature and their attitude and arrogance then was appalling and now I see that still exists with their individual operators. Sad.

Went in to Malaga shop Western Australia, paid for an order cash before delivery. Waited til informed that they can only order online and needed to refund cash and do online order. Didn't bring credit card, so got refund. They didn't say over the phone. Got the long wait and run around for nothing. Suboptimal service, if they had said it upfront… Read more

it wouldn't be a problem. Customer service needs some attention and maybe an automated alert regarding online purchases when on special. Waste of time.

Twice have tried to order a whopper snipper part over phone and told I need to come in order pay and wait a week I have the part number won't take bank card payment over phone fairwell mitre 10 that's what you get for trying to look after local small business terrible customer service I'm all yours Bunnings Show details

Hi Not sure what has happened but my local Mitre 10 and Peakhurst has gone from a 5 to a 1! Most of the excellent staff that have been there for years who were helpful, knowledgeable and friendly are no more. Cannot understand the sudden ‘clear out’ of good staff. Show details

This issue isn't the store - it's the management of the Franchise / Chain Store network. They are so grossly incompetent. In many small out of the way stores, they can't stock huge varieties and huge volumes of anything. Other wise it just sits there and won't sell for years. So with the online ordering system they only have 5 items wide by 5… Read more

items high, or 25 items per web page - and if you have to search through 400 items, this takes a LONG TIME.

I have asked them to offer a selection of 25, 50, 100 and 200 items per web page some 5 months ago - they still have not done it.

AND some 90% of what is listed as the small country stores version of the "main site" with 20,000 items in the website, when you finally track down what you are looking for - you run across this:

10% of things are in stock and this is how much it costs.

And the other 90% of items fall under these categories.

1.Out of stock.

2. Usually arrives from warehouse within 2-5 business days.

3. Usually arrives from warehouse within 5-8 business days.

4. Usually arrives from warehouse within 14-28 business days.

I have asked them to include a filtering option - for what they actually DO have in stock some some 5 months ago - they still have not done it

They of course do offer the option to check the stock levels at surrounding stores.

Store A - is about 60 Km north, and it's even smaller than the preffered store - so they have less.

Store B - is about 50 Km north east, it's run by some very bad people. They get no trade.

Store C - is 80 Km away - about on par with stock variety and levels as the original store.

Store D, is 100 Km away - and they are good... but that is a 200 K round trip.

Stores E, F, G, and H are all about 130 - 170 K away - these are NON trivial trips for usually small purchases.

Most of the closer stores, or A to D, they have about 10% of the websites products in stock and everything else has to be shipped in.

So you still get all the time wasting and compounding problems - caused by the management of Mitre10.

They NEVER respond to sensible and necessary requests, they never act upon them...

AND if you have to wait a week to 4 weeks for needed parts, you may as well call Bunnings or similar, and pay for a courier yourself.

Their website set up and the endless tunnelling in to find item after item after item - is not in stock and has to be ordered in - instead of getting the choice of "We have this in stock" and everything else is "special order" - if you want to go and look for it and wait for the delivery - if your OK with that....

I however am fed up with their wasting of my time.

The stores need to stand up to this grossly incompetent management - because they are a source of never ending frustration for the customers.

I went to purchase a specific product, I asked the girl working to help. She gave me a product telling me it was what I wanted. I paid the exorbitant amount then found it was not what she told me! As I was traveling I tried to take the over priced item back to another Mitre 10 store but they refused to accept the return. Then I contacted their… Read more

customer service and asked them to help. That was weeks ago and I never heard back. Avoid this dodgy company that have no idea about the stuff they sell or the consumer laws in Australia. 1/10

I had to misfortune to visit Mitre 10 Sarina Qld, probably the worst M10 I’ve ever been in. I spent 10 minutes in this store and observed many staff members stood around in pairs talking (all women). I walked up and down the isles constantly and occasionally made eye contact with several of the talking pairs, not once did any of the staff approach… Read more

me to inquire of my needs. I walked out without making a purchase. This is NOT what you expect from M10. May Bunnings need to build a shop here!

After the ABC story on Bunnings, I thought I’d give Mitre 10 a go. Unfortunately, the experience was disappointing. I placed an order for a standard item (not a special order), and five days went by with no communication whatsoever. When I called to follow up, the person on the phone was polite, but it was clear they really didn’t care. I also… Read more

sent an email explaining the circumstances — no response.

Eventually, I was told they were "under the pump," but that’s not a valid excuse for basic customer service like a status update. Poor communication and lack of follow-through don’t inspire confidence or demonstrates and basic customer service

I been doing up my Caravan so I been buying Paint from Mitre10 as I have chosen what colours I wanted . As I have been using Deep Base . In Kill rust . So I got the paint for the Ceiling . It was spose to be Enamel paint wash up in Turps .the store knew I have been using all enamel Paint . So why I was in Melbourne a mate painted the Ceiling . So… Read more

when I got back to the Caravan I discovered it was water base .. So now I have to either strip all the paint and start again .I called the Mitre 10 where I purchased the paint .they offered nothing . Just what it wi cost me to cover up their Mistake .. So I will get what I need from Bunnings

Purchased two heated blankets during the Easter public holiday period. Fuses brokes on both just a few hrs later. The store was not open the following day to process a refund. Left the town to return home the following day (another public holiday *Easter). Was refused a refund at Mitre 10 Hillary's despite me being unable to return the faulty… Read more

products to Mitre 10 Bridgetown due to being on a holiday and returning home.

Mighty Helpful? Guess again!

Update: issued a refund by store at my request. Don’t ever, ever order click and collect from this mob. I ordered an expensive Stanley pruner kit on 29 March. As at 10 April, no sign of it. I’ve called the Goulburn store twice and I’m directed to call the central ordering hub. So I called them today and they said the supplier had only just… Read more

dispatched it today and it MIGHT arrive in store tomorrow or Monday. I don’t feel she was telling me the truth, but I stuck waiting now. I will never use click and collect again nor shop at Mitre 10. Poor customer service and the suppliers lack of action reflected poorly on the store.

Well, December 2024 was the last time I shopped at Mitre 10 Kingscote, with a review appropriate to their competency. I didn't mention that three days after publishing my review on this site, I was phoned by a Mitre 10 member of staff asking that the review be deleted, by a higher authority within the Mitre 10 organisation. No retaliatory action… Read more

was raised if I didn't. Unlike the Mitre 10 review site, they can't edit/delete on the Product Review platform. My Mighty Rewards Card carries a purchase credit balance plus a credit from my December 2024 experience with them. My partner went in to use the balance available for a purchase today, but the item was out of stock. My balance? The Mitre 10 staff member stated that only a partial credit was issued as I had refused to take down my Dec 2024 review. The legal definition of their action? - blackmail.

I purchased K2r stain remover that takes rust stains out of clothes. They no longer make Rustiban anymore. This is a pretty good replacement for that. I use it quite frequently. It’s not cheap and the container is small. Very good service with my click & collect order also.