Mitronics

Absolutely awful - would never sign up again – I Inherited a 60 month lease on two Mitronics machines when I took over as manager in a business. The lease was way beyond our needs and very expensive. We had a machine we didn't need anymore. Asked them to take it back (understanding I would still need to pay for it) they refused to collect it unless we signed another 3 year contract! Absolute highway robbery. Can't wait to get out of the lease. Show details

Highway Robbery - WATCH OUT for the the direct debits continuing beyond the lease – A previous company director signed what can only be described as the worst ever deal – a locked-in $6K (5 year commitment) for a $1.5K printer. I wasn't personally involved, but prepared to take responsibility. That's only the start. Trying to get out of the deal the offers were markedly more than made sense. That is, the buy-out never seemingly… Read more

took into account the re-sale value of the printer. Could have been a win-win, but instead it ended up being a lose-lose.

At the conclusion of the lease – again, another lose-lose. $600 for a six year old, $1.5K printer. Any logic would tell you that's a good deal, but not at Mitronics. Funny that this re-sale value was never factored when we tried to withdraw from the contract.

So we went and purchased a new printer for $1K – better than the old one. In 10 months, we'll be ahead.

One piece of advice – Don't lease, buy.

Oh and the add insult to the relationship – they continued charging us after the notice period and returning the printer. Love it – entirely symbolic of the relationship. Thankfully, I cancelled the DD. Highway robbery.

Mitronics – never again.

Very friendly and knowledgeable – I have repeatedly purchased locally from Mitronics for my printing, toner and stationery supplies. Pricing is competitive, the staff are knowledgeable, and I was kept up to date re. supply - easy pickup options also. The staff have been incredibly helpful over the years. Show details

Awesome Service and Fantastic Staff – I recently bought a HP Printer from Mitronics and would thank the friendly staff who guided me to buy the right product and provided me best discounts. I would thank them for their awesome service and do not hesitate to recommend doing business with them. Show details

Extremely Rude, Disrespectful, Unprofessional Customer Service Via Phone Contact – Recently, I contacted Mitronics for ink cartridge availability. I spoke to the person who directs calls to the various departments (name withheld). This lady told me the name of the person to whom I should speak (name withheld) but she told me that this person was on hold on another line. I asked if I could be placed on hold for her but was told… Read more

that she needed my email address and phone number and that the relevant person would call me back. I then told her that unfortunately I really didn’t have time for that process as I needed the information as soon as possible so I said: “That’s ok I’ll call back a bit later”. She then told me that she was sorry she couldn’t place me on hold as she fields all incoming calls and directs the calls on…but again insisted that if I left my number, my call would be returned…again I said: “That’s ok, I’ll call back soon, thank you for your time, I appreciate it”…and as I spoke I heard what sounded like the phone hanging up! I called back a second later and introduced myself and asked her whether the line dropped out or whether she hung up on me as I was saying goodbye and thanking her. She replied: “No, I didn’t there was no one on the line”. So then I proceeded to try and reiterate what I was saying when the line “dropped out” that I was thanking her for her time etc… and she interrupted me defensively saying that she didn’t hang up on me etc, etc…so I told her that since she was on the front line of the company, she ought to be very customer service focused and not interrupt customers while they are trying to speak as it doesn’t serve for good company/customer relations…and…again before I could finish what I was saying, she attempted to interrupt me!…Again I asked her to allow me to finish.. again she interrupted me…UNbelievable…So then seeing that this was a futile exercise, I said: “Ok then (name again withheld), thanks very much, goodbye now and again she hung up on me like before, but at least this time she allowed me to complete the sentence before she hung up abruptly. Clearly, management doesn’t care and has absolutely no repercussions in place for staff that interact with customers in such a rude, combative, uncivilised and egregiously unprofessional manner. Truly disgraceful behaviour from your company’s representative. This isn’t the first time your staff failed at providing professional customer service via phone contact either. Perhaps a rudimentary course addressing emotional maturity, respectful and congenial verbal communication might be in order for all concerned. Perhaps knowing that management does not tolerate this type of disrespectful behaviour towards customers, staff will be more motivated to respond with professional decorum. Since they clearly do not possess the internal resources or motivation, perhaps external motivation via consequences from the managers might be required. Very upsetting indeed!!

Great service – Great service. The team are punctual and high communication. And everything is running smoothly after they came in. I appreciate the service my Mitronics and highly recommend. Very good job.

Shipped product within 12 hours, delivered in great condition within 2 days of ordering – Store and checkout process was really straight forward. Free shipping on items over 150 and price was the lowest I could find on a genuine version of this model. Brand new in original packaging. Show details

We have improved performance and saved money – The team at Mitronics are dedicated to outstanding service and solutions in the photocopier technology sector. Mitronics helped us save money on our photocopier lease and printing costs. We are extremely happy with their reliable and responsive service. They have a knowledgeable and reputable team that are genuinely interested in our business, post sales support and future needs.

Great Customer Service – The service we received from Mitronics has been fantastic from the first conversation to the install of our machine. The price not only for our copier but the stationary is extremely competitive, and the support has been great! I would recommend anyone looking for office solutions to give them a call!

Very pleased with service and products – When looking to upgrade we were given several options. We are pleased with the machinery and savings our business has made, a very smooth transition from our last copier company. We were able to get a faster and more efficient fleet with a significant decrease in mainly costs. In addition we saved money on our overall office supplies as we received extra discounts having become a client.

Very efficient and great service – Our business has been using Mitronics for copiers for several years. We recently fitted out our new office with their range of office furniture and are very pleased with the result.

Exemplary customer service over 10 years – I would like to echo the reviews below. I've been with Mitronics for more than a decade and their service and tech support have always been prompt, transparent and above all consistently great. I could not have grown my business without their ability to deliver on time at every step of the journey. They are real partners.

Great service – It's seldom you find a retailer that is proactive and always trying to do the best for their clients. Mitronics do all of this and more. Happy to recommend them.

Excellent – Mitronics is Very helpful always have what we need and are always friendly assisting our business and fast service for delivery

Friendly and professional service – Working in the human services industry the customer service of a company is of high importance. Mitronics customer service is exemplary. They go above and beyond to help us every step of the way. In addition Mitronics are good value for money, providing us good quality photocopy machines. They even went as far as to contact us when they noticed… Read more

our volume increasing and offer us a reduced rate and help us to save money! Highly recommend this company for your printing and copying needs.

Great service – I've been dealing with Mitronics for 11 years and have always found the account management and ability to be flexible when working in the channel more than acceptable. Dealing with a wide range of products brings new challenges and unavoidable problems which are always dealt with head on for a mutually beneficial result. Highly recommended.

Mitronics MFD – We replaced our old dysfunctional MFD with a Konika Minolta on a service agreement with Mitronics. Mitronics have been great - very responsive with service issues and our account manager constantly approaches us for feedback. Great company to work with and the MFD has been a productivity lifesaver.

Made the move to Mitronics and very happy – our company originally used Officeworks for all our office needs however we have since found Micronics better to deal with on every level.- price, customer service, delivery and products.

Fantastic service.... got exactly what I needed and fast! Thank you – Being a small business, I needed to find an "all in one" machine that could handle the number of colour flyers my business needed to generate, as well as scanning all documents direct to our computers plus the usual fax and copying. This is very unfamiliar territory for me, which after searching online, I came across Mitronics. I called and spoke… Read more

with Jackie, who was not only friendly and helpful, but extremely knowledgeable and knew exactly what was best suited for my business as well as my budget. I am thrilled to say that the machine that was suggested is absolutely amazing and that we are very happy with the service. The machine was delivered within the week of ordering. I cannot recommend them highly enough, and will use them again in a few years time when this machine has run its course. Thank you again!.

Excellence in the delivery Office Machinery and Service – CitiFinancial Corporation has been a customer of Mitronics Corporation for nearly 18 years to-date. We currently have 5 copiers, printers and number of other office machinery to keep our wheels turning. We are impressed about their pricing, delivery timelines, customer service and tech support. There has been numerous times that they have… Read more

exceeded our expectations on maintenance and repair. Tech support always follow up the next day to ensure we are fully operational and happy with their service.

I would highly recommend Mitronics Corporation to any prospective company looking for quality products, services and pricing to match your budgets.

S.North, Office Manager

ACRC Greats service – The service was great from form the outset. competitive pricing and great quality service before and after the delivery of the machine. The printer was delivered on time & we had follow up calls to see how the machine was functioning and if there was anything else they could assist the staff with. this is the second printer I have brought of mitronics and I could not recommend a better service.

Unbelievably fast and great server – I'm not sure where the others here are coming from. Ive used Mitronics for supplies and printer hardware. I am amazed at how quickly the items arrive when I order toner, paper etc. Ive been using them for over 5 years and its been a fantastic experience.

Very poor business ethics – I would highly recommend that if you are searching for a copier contract hire one from anywhere other than Mitronics. Also read the fine print, yes of course that is said all the time but generally company's that want a good name and referrals would not rely on sneaky conditions in the 'very small' print. Their attitude once they have you is 'now… Read more

you belong to us'

Horrible business to deal with. The long term cost is off the planet.

I am quite happy to provide full details of the risks of dealing with this company by personal message.

Mitronics - Avoid at all cost – Our 5 year contract with Mitronics for a printer/photocopier has just ended. It couldn't come soon enough as the machine has caused nothing but problems and is very expensive to run. On advice of our intention not to renew the contract, Mitronics became very aggressive and advised that they required 6 months written notice prior to the end… Read more

contract. They also advised that return of the machine would not be accepted until payment is made for the additional 6 months (regardless of the contract expiration). Mitronics then advised that an additional cost of $1,500 would be due for the additional 6 months and we agreed to pay it just to end the contract and to cut ties with them. Now they send an invoice for over $4,000 to cover this 6 months period. As if we weren't being gouged enough for the past 5 years, Mitronics are pressing to get as much cash as possible from a long term customer. Strongly advise to avoid this company at all cost.

Terrible Service, slow/unresponsive – After a year with them we have decided to go forth with a different supplier. Very slow with requests and communications when our printer was out of service, they could not attend to it in under 48 hours - which resulted in lots of money and time wasted on having to outsource our basic printing needs! Though, they are quick to hassle you with an… Read more

unpaid invoice and send threats to charge interest even though it was their fault for forgetting to email out the invoice in the first place. Not happy, certainly to be avoided at all cost.

AVOID HAVING BUSINESS WITH MITRONICS AT ALL COST – Incompetent, unresponsive and unhelpful staff. We have been in contract with Mitronics for 5 years, they silently double the print and copy per page cost without notification or informing us. When ask the reason of doubling the per page cost, Mitronics advises us that is to cover the maintenance, toners and supports. However, the original agreed… Read more

per page cost in the contract actually covers all of those above, so their sales people offer customer x cents cost per page usage to get users hook in then after the contract is signed they will double up that cost without any notification. From sales manager to account managers to technical support to billing their staff are very dishonesty, unprofessional and often aggressive.

Avoid at all costs – Incompetent, unresponsive and unhelpful staff. Employees at our company have wasted countless hours chasing up machine issues. We have spent a fortune outsourcing printing while machine we've paid for just sits unused. Mitronics refuse to replace consistently faulty hardware. From account managers to technical support to billing their staff are rude, childish and often aggressive.