Will use an independent service centre now
Our Mitsubishi Lancer has been serviced and returned for recalls at various Mitsubishi dealers since 2011. It has been impossible to establish an ongoing customer relationship due to any nearby dealers closing down, moving or being taken over. Our most recent service centre Chadstone Mitsubishi has just became part of Garry & Warren Smith and we were quoted $299 for an 'intermediate' service (basically an oil and filter change along with a safety inspection). Eastside Mitsubishi did not bother to respond to an online request for a quote on this service. We will now use an independent service centre (such as mycar or AutoPlus) for about half this price and much closer to home.
Mitsubishi Midland are Theives
I brought 2019 Triton from Midland Mitsubishi and had them put in a 3 piece hard top with Central locking and internal light total cost $3395. Well they put in the Hard top and thats it when asked wheres the central locking and light is, they said it another $790. WTH The Hard top only cost $2991. Whats the extra $1004 that I paid?? Your full prices are even on your website. See you in Court.
Although the car is 9y/o it has 75000km on the clock,all it service records and kept garaged the gearbox will not change from 4th down to 3rd. Have been given advice (ie nonsense)by customer service that the wrong oil has been used by people who wouldn't be able to find the dipstick! This should not be happening at such low km! If you are considering buying one,DON'T. Much better products out there than these!
- Verified customer
Mitsubishi Motors Bullying and failure to comply with the Australian Consumer Law
Disgusting customer service, threatening and bullying behaviour. Completely unprofessional conduct from Mitsubishi Motors public relations team and especially their Customer Service Team Leader regarding a 2016 Mitsubishi Triton which has been off the road since April 2018 with the invoice outlining that the mechanical work identified that from the factory the car was not built correctly as it was built with only one woodrift key into the crankshaft and as a result of this error the car then had other major failures which stemmed from this however, Mitsubishi now deny the car had this defect and as a result have to take legal action.
- 2 reviews
- 6 likes
Appalling service and workmanship. Wouldn’t recommend Mitsubishi Australia wide to anyone
Refusal to take any responsibility for service work they did!, that’s escalated to further problems. Wouldn’t have towed to be assessed at their expense and knew full well vehicle is no longer drivable
I bought a new Triton from king’s cars Geelong and the next day I noticed the tile gate door had a defect - it was difficult to close. On several occasions I had to slam the door twice to close it.
On one occasion however, I didn’t slam the door hard enough and as a result it fell open while driving, hit the trailer jockey wheel, and as a result was badly scratched.
When the car was due for its first service on the 4th of June, I explained this to the service department and they said that they will have a look at it. 2 hours later when I picked...
- Verified customer
I got my Car Mitsubishi outlander2016 Annual service at Chadstone Mitsubishi. They didn’t properly anything fog light glass was broken but they Didn’t mention wrote lights check, wind screen wiper water 3 holes Was blocked didn’t clear ,air filter wasn’t clean Didn’t clean oil from engine, didn’t wash car and engine, Use wrong lubricant oil 15w50 was before 5 w30. This was just visual things, I don't thing so they did what they wrote .I emailed On Mitsubishi head Officials Site as well Chadstone Mitsubishi but they refused every thing they said if you want fix these I have to pay again ridiculous Chadstone Mitsubishi services.
I see a lot of reviews by unhappy Mitsub customers here, but I can honestly say I got a great deal on my new Lancer from Essendon Mitsubishi. Not only was the price great, but the trade in value as well. (I had done my homework, so I knew the most I could get for my trade in). They even included a full tank of fuel, and floor matts, which I hadn't even asked for, and an umbrella! The car was well presented for delivery, and the whole sale process was flawless. They were straight up about the price and trade in value. (None of the silly nonsens...e some dealers have by dropping the price in stages until you say yes). So I knew I had the right price from the get go, which was $3,000 better than another local dealer had offered, although I never mentioned this. So far I've only had the free service, but I will be taking the car back for all the other services as they come due.
Stay away from Windsor Auto Group
Buying a new car should be an existing time but thanks to Windsor Auto Group at Mcgraths Hill NSW it’s been a nightmare Very poor after sale Sevice it was a nightmare to get some warranty repairs done the staff were very rude and would not return my calls when I rang them the sales staff blamed the service staff then the service staff blamed the sales staff after 3 months of me ringing I decided to go into the dealership and the sales manager at first tried to hide when I confronted him he then blamed head office after calling head office I fo...und out it was another lie. After Head office contacting the dealership then the dealership started to do something I had to take the car back 4 times and still not fixed properly and to top it off they dented my car but didn’t tell me it think they tried to get away with it just another example of their poor customer service In other reviews they claimed that they don’t have us on file buying a new car but they knew both my name and my partners name but on the review it only shows one of our names Save yourselves a lot of stress DONT USE Windsor Auto Group
Southside Mitsubishi service dept are useless
I have had on going issues with my triton paint fading ever since i have bought the car vrand bew 3.5 years ago and im still fighting for it to b fixed and repainted i am still gettong the run around now bloody mitsubishi want me to take the car back to thw dealer so Mitsubishi regional office can inspect it
Like seriously fix the bloody thing I dont have the money to keep putting into the car to drive it round every were for u clowns to inspect it just fix it
Disrespectful Sales Guy at Hoppers Crossing Mitsubish
I was at Mitsubishi Hoppers Crossing today to have a look at one of their used cars. When I told my offer price, one of the Managers became very rude and abusive.He even said 'Kicking me out'.I was so upset that I am considering legal action.
This terrible experience will stay with me forever and I would never visit any of the Mitsubishi dealers again.
My Outlander is being service at Liverpool, I have been getting my cars serviced there for over ten year, last week my car was brought in and I was advise I need a new transmission- $5500 later then I get a call today by the way you need to get a new wheel barring $450 extra WOW. Is it because I am a woman and know nothing about car that they are trying to rip me off?
Test drive refused
Visited the Midland sales yard looking to purchase a vehicle that day and a young salesman told me that unless I was going to buy the vehicle, I couldn't take it for a test drive. I explained that the whole reason for taking it for a test drive is to determine whether that is the car I wish to purchase. He said that they don't want to put extra kms on the odometer on used cars (we're talking about driving around the block!). By this stage I was so offended that I took my business elsewhere and purchased a vehicle elsewhere 2 days later. I will never do business with them and am still shocked by their attitude and rudeness. Needless to say I wouldn't recommend this car yard to anyone thinking of going there.
Sales from Paul Messina at Blacktown
Paul was honest and easy to work with helping me find me new car,great service and issues from start to finish.Anyone purchasing a car should see Paul at Blacktown Lander Mitsubishi for there next car.Cheers
Avoid Mitsubishi at all costs -no respect for warranty or consumer gursnrees
Scenario- 2014 triton with badly faded crazing and cracked headlights approaching end of 5 year Mitsubishi warranty -Reality - the big yellow blob in the sky is apparently an external environmental influence that is excluded from the warranty among a miriad of other excuses. Local dealer told MMAL they could not identify cause but an external influence had contributed to this situation so MMAL rejected and would not budge. Any external influence (other than failure of the product itself) was supported by an effort by a headlight restorer t...o recover from visible damage and afterwards it was obvious some improvement was made but crazing and cracks still remained. Must be a similar influence for the 1000s of other triton owners that have experienced the same faulty polycarbonate lens and struggled to know who to speak to....... I strongly recommend before buying a new Mitsubishi you check the fine print. Heres If there are any lawyers reading I suggest a lucrative class action could be based on ridiculous exclusions that any decent car Manufacturer would be ashamed of...... shame Mitsubishi shame ..... heresan example- in their new 7 year warranty -clutch plates are excluded from warranty if after 20000km or 1 year - thats confidence in their product ...;(($$&))$
Poor service from Mitsubishi Motors Australia Limitied
Took my 4 year old Pajero in to North East Mitsubishi to claim the drivers seat coming apart at the seams, to be told by the dealership that it was because I was a short person. Complained to MMAL to be told they are rejecting the claim because I have no brand loyalty. Having owned a Pajero, two Magna's, a Colt, Cordia and Sigma all bought from dealers I disputed their claims. They stated because I do not get the Pajero serviced at Mitsubishi there is no loyalty.
Questions & Answers
If car is rusting and has not been painted correctly and is still in warranty how is it not a claim and I have two cars of mitsubishi with same problem, same years??!!
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