Mitsubishi Dealers

I am very disappointed with the charging cable supplied with my vehicle for use on P2 charging points, as recommended by Holts dealership. The cable does not connect properly, and I have never been able to successfully charge my car while travelling. This defeats the purpose of owning a vehicle that should be usable with public charging… Read more

infrastructure, rather than relying solely on a 10amp outlet at home. I have raised this issue with Holt's Mitsubishi three times already, and each time I have been advised that there is nothing wrong with the cable and that I simply need to use a Type 2 charging point. However, none of the Type 2 chargers I have tried has worked, as the cable does not seem to connect securely and there is no mechanism to hold it in place. At this point, I am seeking a clear resolution. I would appreciate it if you could properly inspect the cable and advise on a solution, whether that involves replacement, compatibility clarification, or a demonstration of correct use. Please let me know how you intend to resolve this matter.

Really disappointed with my experience with my Mitsubishi Outlander. The gearbox failed right at 100,000 km, despite the vehicle being fully serviced and properly maintained. I’ve now been without my car for four months while this drags on, and I… Read more

keep getting the runaround instead of clear answers or a proper solution. To make matters worse, Mitsubishi won’t budge on a goodwill claim to help with the repair. A major component like a gearbox shouldn’t be failing this early on a well-maintained vehicle, and customers shouldn’t be left without a car for months trying to get support. Not the level of quality or customer service I expected.

FIVE STARS FOR BERWICK MITSUBISHI. Amazing salespeople, friendly, helpful, and easy to deal with. I love the car I got, and Hitesh and Jekab helped guide me through the process. They made me feel valued as a client.

Mitsubishi car service – I was very happy with the service of my wife's Mitsubishi Eclipse Cross EXCEED which we booked for 1st (free) service on Wednesday 8 January 2025. We purchased the car in October 2024 & collected it by 15 November. Everything with service went very well, and all the service personnel were professional & friendly.

Best car dealer I've dealt with – Amazing sales and service from Berwick Mitsubishi. I purchased a used vehicle and got a great deal with them. Delivery went very smoothly and even had a loan car before I took delivery. When there was a warranty issue, it was fixed very quickly and the service centre went above and beyond to ensure I was accommodated. I would highly recommend this company.

this car was advertised as a trax LTZ (top of the range) but after purchase i discovered it was a base model without any of the features of the LTZ.returned to the business the excuses they made were beyond belief.honestly they should be running a fish shop the incompetence was beyond belief

Extremely poor customer service and zero accountability. I normally don’t leave reviews, but my experience with this dealership has been unacceptable. My Mitsubishi Outlander came with full service history and a warranty expiry date of 2027 written and signed by their own staff. When I later discovered a turbocharger issue shortly after 100,000… Read more

km, I simply asked the dealership to explain why their signed warranty entry was suddenly being called an “error.”

Instead of giving any explanation, they dismissed their own written record and then told me they would no longer correspond with me at all. That’s the level of customer service I received — they refused to even answer a basic question about a mistake made in their own handwriting.

Considering they serviced the vehicle its entire life, I expected honesty, responsibility, and at least some willingness to help. Instead, I received avoidance, blame-shifting, and a complete shutdown of communication.

I have driven Mazda and Nissan vehicles well over 200,000 km without any major mechanical issues. Meanwhile, this diesel Outlander LS is already developing serious problems at only 120,000 km. To make things worse, the Mitsubishi dealer quoted me $1,700 for a standard 120,000 km service — absolutely ridiculous.

At this point, I’ll be staying away from Mitsubishi for life. If you value transparency, accountability, or proper after-sales support, I strongly recommend looking elsewhere.

I have a warranty claim on the head unit on my asx which was faulty. Initially was told there was a 14 week waiting for spares from overseas and would get a new unit installed. I then got a call within 6 weeks to say it was in stock and I needed to book the vehicle in again. Upon collecting the vehicle I was told it was a second hand part… Read more

installed into the vehicle. I fulfil my contractual obligation by servicing the vehicle at an accredited dealership and on time each year. The manufacturer does not seem Care about customers and fulfilling their end of the warranty. Very disappointing service

Having purchased a 2025 Mitsubishi Outlander PHEV GSR from Berwick Mitsubishi Fleet Sales Manager Stephan McIntyre I contacted Stephan to see if he could provide an OEM wheel and tyre quote at a good price. Stephan introduced me to Jack Dalton… Read more

Berwick Mitsubishi Workshop Controller who provided a quote lower than any other quote I had received from other Mitsubishi Service Centers. Jack Dalton promptly answered all my emails and provided quotes/advice for other items that I required. Even though his quote for an OEM matching Wheel and Tyre for my 2025 Mitsubishi Outlander PHEV GSR was already the lowest quote that I had received, Jack suggested that he could provide an OEM wheel that was the same design and size but not totally black as fitted to my 2025 Mitsubishi Outlander PHEV GSR for half the price. Only the GSR model came with 20 inch all black wheels whereas the Exceed Tourer (the next model down) came with 20 inch mostly black with silver flutes. This option saved me another $500.00 so I gladly accepted this suggestion. Also, whereas other Mitsubishi dealers that provided a quote informed me that as they don't fit/balance tyres I would have to organise a Tyre Sales center to fit and balance the tyre at my expense. Jack Dalton at Berwick Mitsubishi included the tyre fitting and balancing in the total price. Considering that I live in Bendigo and had my car first 1000 klm complementary safety check performed at Bendigo Mitsubishi and not at Berwick Mitsubishi (due to the 200 klm distance from my home to Berwick Mitsubishi) I was still provided the best quote and service by Berwick Mitsubishi. The reason that I purchased my new 2025 Mitsubishi Outlander PHEV GSR from Berwick Mitsubishi was that the on the road "Drive away no more to pay" price was thousands under the price of other Mitsubishi dealers and, the after sales service is the best I have ever experienced thanks to Stephan McIntyre and Jack Dalton

I purchased my Mitsubishi Pajero Sport in 2022 from Shepparton Mitsubishi. A short time after purchasing my vehicle the handbrake light was giving a signal that there was a problem. I took the car back to Shepparton Mitsubishi and the fault was repaired under warranty. Following from this I had the same problem at a later point with my car giving… Read more

a fault message stating that there was a handbrake issue. I took my vehicle into Mitsubishi in Roma Queensland. They would not fix the issue under warranty and I was left with no option except to pay $344.46 to Roma Mitsubishi.

A few days ago, I took my vehicle into Warrnambool Mitsubishi for a service and discussed my issue with them regarding the enforced payment of what I believe was a warranty issue. They agreed with my hypothesis that the original fix at Shepparton was mostly done in a manner that caused problem i.e. over tightened.

Since then, I have contacted Shepparton, Roma, and head office requesting I get a reimbursement of the $344.46 that I believe I shouldn’t have paid in the first place. The response I have received has been unsatisfactory with each location blaming each other and no one taking responsibility. Shepparton Mitsubishi service manager accused me of riding my handbrake and when I said that’s not true o possible “I have electronic brakes” he proceeded to say that I must be doing a lot of bush driving. This is not the case.

The Shepparton Service Manager then went onto say that they were not the owners of the business when my first repair was done and suggested I chase up the original owner. I believe this is not my responsibility and should be dealt with by Mitsubishi. I am hoping this matter can be resolved in a timely manner (7 days or less). If not, it is my intent to take this matter to consumer Affairs and if necessary VCAT and the media.

*AVOID NORTH EAST MITSUBISHI (Adelaide) AT ALL COSTS* I purchased my Mitsubishi Triton from North East Mitsubishi and, out of loyalty, continued servicing it there for years, even driving over two hours after moving south. Sadly this business is beyond a complete letdown, marked by misdiagnosis, grossly inflated costs, and zero customer care. … Read more

When my Triton started choking and losing acceleration, they charged $800+ to replace the EGR, claiming it was the issue. After the repair, the problem was worse. They then diagnosed a "stuck open waste gate," insisting it was unrelated and quoted a ridiculous $5,500+ for a new turbo engine, casually saying I could keep driving without harm. Doing my due diligence, I sought a second opinion.

A turbo specialist revealed the issue wasn’t even turbo-related, fixed it for $2,200, and had my car running perfectly. They warned that driving further without repair could’ve destroyed my engine entirely, making the car a write-off. Worse, the $6,500 turbo replacement wouldn’t have fixed anything. Even South East Mitsubishi called North East’s labor charges excessive, and other mechanics noted Mitsubishi dealers can overcharge at will.

Throughout, North East’s staff was defensive, rude, and utterly lacking empathy. When I escalated the manner to the CFO, he doubled down and backed his staff on the incorrect turbo diagnosis, and didn't comment on the contradicting "no harm" claim. This service feels like a blatant attempt to scam a loyal customer out of thousands for a non-solution.

Still to this day, not a single sorry, apology, or iota of empathy has been given. No compensation has been offered. I was simply told best of luck with the car moving forwards.

It pains me to give this service 1 star; I wish I could give it less.

I have been getting my car serviced since 2009 at NTH EAST MITSUBISHI. Never have said a bad word regarding them until now. Where has loyalty and customer service gone. It’s all about money, 2 years ago after a service, driving home the plate under my car came loose because it wasn’t put in correctly. Causing damage to the plate which they did… Read more

repair and apologised for. This year, again after having the car serviced they found 3 things wrong with the car which was going to cost quite a bit of money and a diagnostic had to be done that is quite expensive Not knowing if I could breakdown while driving as l couldn’t get any answer’s as they were booked out for over a week l decided to go else where to get the car fixed, to my shock the other company could only find one thing that should be fixed now. The other 2. One they couldn’t find issues with the other completely different to what I was told. So you tell me where is the customer service and yes l did ring Mitsubishi back regarding this and apologise was given again, Loyalty to them means nothing.

Western Mitsubishi Update: [Name Removed], the dealership manager called me from this complex. after speaking to everyone he was meant to be the one who would resolve my issue, and come to a conclusion instead to my surprise [Name Removed] was the worst person I’ve dealt with since the start of this issue. He was rude and insulting, After… Read more

acknowledging there was an issue with the car i basically got told I need to take down this review otherwise they won’t fix my car…

That’s how this dealership does business, [Name Removed] the dealer manager calling customers keyboard warriors and threatening customers to take down google reviews, saying they don’t back down to customers.

What a joke, will never be coming back here again

I’ve contact consumer affairs who have listed all the sections they are in breach of and I will be writing a letter tonight to the dealership.

——————————————— Original post:

If you are thinking about buying a new car, don't go to this dealership.

I purchased a new Mitsubishi Pajero Sport here last year. The moment I purchased the car, the steering wheel was out. I rang them and told them. Once my 1,500KM inspection was due, I told them again and took it in. They checked over it and then informed me that although it was out, if they aligned it, then it would wear out my tyres quicker than normal. That was nonsense at its finest. They said if it gets worse then let us know.

Over the next few months, it got worse. My tyres were wearing out and the steering wheel was now out a bit more. I called them and spoke to [Name Removed], who was really good to me, he has helped me. I told him what had happened and he said he would get his boss [Name Removed] to call me. After not being called back for a few days, I then called again, spoke with [Name Removed]and he said they could get it fixed, but I would have to pay. “Have to pay”? I said no chance—I bought the car like this and you guys never wanted to fix it. He said he would get [Name Removed] to call me and see if there was anything they could do.

A few more days go by with no call back from [Name Removed] the manager. I call again, spoke with [Name Removed] who said they could do it but at staff price. I said no—I need it done for free as I purchased the car like this.

Since then [Name Removed] has asked [Name Removed] again and again to call me regarding this. Do you think I ever heard from [Name Removed]? No. [Name Removed] is a manager, bear in mind. He would rather not attend to issues and leave customers in the dark. Very poor customer service from him. I don't think he deserves to be a manager at all. If anything, [Name Removed] does because he took the time to speak with me and try to get it sorted.

I have contacted the Ombudsman and will be taking legal action so I can get my car fixed, as clearly it's too hard for [Name Removed] to call his customers back after his own staff telling him 5 times. Maybe this dealership doesn't know how to perform a wheel alignment? Not to sure.

Just avoid this dealership—if you have any issues, they won't bother to fix them.

I had a good experience at other Mitsubishi dealer ships just not here, when I bought the car here tho the kid was amazing that helped me. It’s a shame [Name Removed] has ruined this place and my experience

Buyer beware - Albion Park Mitsubishi mis advertised a car we purchased as having a sun roof (dispute currently with Fair Trading) and lied about the paint work on the car via video, verbally and via text. We were categorically told there were only minor paint chips (and these were highlighted in the video) when there were in fact marks all over… Read more

the car including a dent and significant scratch on the paintwork of the passenger side door. They doubled down on their lying by telling us the carrier must have damaged the car delivering it to us. We were able to contact the previous owned and he confirmed that this large dent/mark and another that had rust in it (so clearly wasn't new) were on the car when he traded it to APM. Their dishonesty and then gaslighting/ghosting has been extraordinary. We're currently liaising with NSW Fair Trading trying to bring them to account. It's a process I can only assume they've been through many times before as they're totally unfazed by this and actually laughed at me when I said I was going to Fair Trading. Do not EVER trust them to purchase online, and having experienced their after sales lack of customer care I'd be wary of purchasing even in person.

On the 30/6/25 i paid an outstanding balance f of some $46000.00 for a Pajero Sport Exceed. I had requested some extra factory fittings including a set of locking wheel nuts, when i went looking for the spare nuts (which i had paid for) they were not to be found, i have since put on a set of aftermarket wheels with different nuts . I rang [Name… Read more

Removed] who assured me he would get them and that i would collect them at my complementary service. I had the service done at the 3 month mark and the nuts were again not to be found. The service manager informed me he would contact [Name Removed] to chase it up and would post them out, still no show 2 weeks later. The customer service this guy has is next to nil. You would think a set of 4 wheel nuts is quite trivial but i paid for them and to on sell them i need the nuts to complete the package. It might be a small thing but to me it sends a signal that once you pay this company the customer service goes out the window. Almost 5 months to try to get 4 little pieces of metal. Quite sad really when the competition is very fierce.

I purchased an Outlander PHEV for $76,000 a year ago. After delivery, I realized the windshield washer motor wasn’t working. I took the car back to the dealership, and they initially said it was a wiring harness issue. I left the car with them for a day, but the next day they informed me it was actually a motor problem and asked me to come back… Read more

the following week so they could order the part. The issue was eventually fixed after the motor was replaced.

Later, the volume control button broke before the one-year mark. I visited the service center before my scheduled service to report the issue, specifically requesting that they order the replacement switch in advance so it could be fixed on the day of the service. However, the service manager didn’t even check the fault. I reminded them again to inspect and order the part, emphasizing that I didn’t want to make an extra trip.

Despite this, when I returned for the one-year service, they informed me that the part hadn’t been ordered and I would have to wait another week. During the service, they also replaced the brake fluid but failed to properly bleed the system. After driving away, I noticed the brakes weren’t functioning correctly and had to immediately return the car.

Additionally, during the first service, they told me the 12V battery needed replacement and quoted $380 for a new one. I mentioned that this should be covered under warranty. They initially said the battery only had a one-year warranty, which I found questionable since the vehicle itself was just one year old. The next day, they told me the replacement was approved under warranty. However, the service person again insisted that the new battery would only carry a one-year warranty. I requested written confirmation of this via text, but after two weeks, I still haven’t received any follow-up or clarity.

Overall, the service center seems to lack experienced staff, and the customer service specialist I dealt with was rude and unprofessional, particularly when I first reported the issue with the volume switch.

My company owns a few vehicles & one of them is a Mitsubishi Eclipse Cross and which has only done about 25,000 km over the last 2 years. My wife took it for its 30,000 km service recently & when I went to pick it up they have charged for a wheel alignment which was totally unnecessary On further investigation I found out that the person who… Read more

accepted the vehicle had said that a wheel alignment was due

The tyres are good as new with good tread the vehicle has not had any accidents nor tyre changes or repairs

My wife had accepted this without knowing that it will cost more than the fixed price servicing cost!

If Mitsubishi was at a level where they were begging & duping unsuspecting customers into paying more at their so called low quality fixed priced servicing like their extremely low quality vehicles & dishonest servicing team , I cannot see the company which produced such high quality vehicles like the Paris- Dakar rally bread once incomparable Mitsubishi Pajero lasting very long! I am deeply disappointed & immediately ordered a new Tesla Model Y to replace it so that I don’t have to go through this experience again in my life!

DO NOT BUY ANY MITSUBISHI VEHICLE AGAIN unless you don’t have any other choice!

I know it's a cliche but I would give zero if I could. I purchased a brand new Mitsubishi and within 2 years the paint job failed. I have been patient and considerate at every turn but they refuse to deal with the issue. They acknowledge its an issue they state that there's no clear coat and it will need a full respay but then dont initiate the… Read more

next step. Nearly a year and a half of passing it to someone else, closing the case and then reopening it when chased, sending me to another smash repairer just to say 'we are waiting to hear back from x.' It is clear that they have no intention of resolving the issue.

Apart from the cost to respray that I will probably have to absorb before I sell the car. I purchased a brand new vehicle to enjoy having a 'new' car. The new car smell smell and shiny paint are part of the enjoyment. Mitsubishi have robbed me of this.

Mitsubishi are the cheaper of the 4WD utes and I did chose them because of the budget option however there is an expectation that a new car's paint will last more than 2 years. (30'000km parked under a carport)

Don't risk this happening to you. Maybe Mitsubishi are adequate cars in softer environments but in Australia they aren't up to the conditions

Mitsubishi advertise that their vehicles are built tough for Australian conditions. The caveat being only if you want the car to look good for less than 2 years.

Morley Mitsubishi -Really ????? – Re Morley Mitsubishi - be aware Bought a 2018 low km commodore for a friend with health issues He lives in Geraldton , it did about 600kms and the aircon compressor seized.As it's all one belt the car was inoperable . It's easier to list what this used car retailer didn't do rather than did. They'd didnt locate or offer to locate a suitable… Read more

repairer.I had to do that They didnt locate the required part - I ended up doing that and purchasing it at my expense They didn't get the car to the repairer-incurred no towing costs , we paid that. They never asked or offered This was treated as a pain the arse as it happened outside of Perth To twist the knife I just got a email with a rejection of the repair invoice as unacceptable, that's it - no detail as to why and that's with me supplying the aircon compressor. So to top it off the car was inoperable 3 months and I paid $1600 for the honour of being stuffed around Now - you decide if you want a car from here - you could be their next duck on the pond Don't be foolish

Ps - they offered to,pay the complete invoice after I said its social media time -I didn't take the money I'm cutting it out in reviews

You can fool some of the people some of the time – My original (in-depth) review was here long enough for people to see what we experienced. Lets just say that trying to buy a new car from Nundah Mitsubishi was a horrendous experience. Show details

Do not buy a Mitsubishi from Suttons Chullora – Bought a Mitsubishi for the 10 year peace of mind with the service promise. Don’t believe it … you tell them the issues and car comes back worse from Suttons Chullora…. There is no ethics in how they operate

Cant complain about the service because there isnt any – Put a deposit down on a car with the Midland WA dealership a month ago. Still waiting for the used car. No contact from the dealership to tell me why it is delayed. Cant get anyone to answer their phone and they never ring back when I leave messages with the receptionist. Appalling service.

Relaxed – I was treated so good , from wo to go. Personality of all staff is great, looked after my needs second to none. Even gave me drinks whilst waiting. Well done. Got good trade in, and Danny, Jess and Jade are so good to deal with. They no there stuff. Thankyou George. Recommending my daughter to get her new car from here as well .

Bad salesman ship Mitsubishi dealer – Very poor service from a Mitsubishi dealer in Australia but I don’t want to say where from as this review may affect some people that work there that is not their fault. Bought a brand new car 2024 and a 2023 vehicle at the same time . Dealer appears to not care with after sales service now they have their money ! Car buying experience an… Read more

absolute nightmare and ruined my new car buying experience! Would not recommend buying a car from this dealer ! I highly recommend the broker that works for them to help purchase a car though . He follows up on everything the dealer should be doing! He should be running the dealership , he is excellent and his communication skills are impeccable .