Avoid Mitsubishi at all costs -no respect for warranty or consumer gursnrees
Scenario- 2014 triton with badly faded crazing and cracked headlights approaching end of 5 year Mitsubishi warranty -Reality - the big yellow blob in the sky is apparently an external environmental influence that is excluded from the warranty among a miriad of other excuses. Local dealer told MMAL they could not identify cause but an external influence had contributed to this situation so MMAL rejected and would not budge. Any external influence (other than failure of the product itself) was supported by an effort by a headlight restorer t...o recover from visible damage and afterwards it was obvious some improvement was made but crazing and cracks still remained. Must be a similar influence for the 1000s of other triton owners that have experienced the same faulty polycarbonate lens and struggled to know who to speak to....... I strongly recommend before buying a new Mitsubishi you check the fine print. Heres If there are any lawyers reading I suggest a lucrative class action could be based on ridiculous exclusions that any decent car Manufacturer would be ashamed of...... shame Mitsubishi shame ..... heresan example- in their new 7 year warranty -clutch plates are excluded from warranty if after 20000km or 1 year - thats confidence in their product ...;(($$&))$
Poor service from Mitsubishi Motors Australia Limitied
Took my 4 year old Pajero in to North East Mitsubishi to claim the drivers seat coming apart at the seams, to be told by the dealership that it was because I was a short person. Complained to MMAL to be told they are rejecting the claim because I have no brand loyalty. Having owned a Pajero, two Magna's, a Colt, Cordia and Sigma all bought from dealers I disputed their claims. They stated because I do not get the Pajero serviced at Mitsubishi there is no loyalty.
morphett vale Mitsubishi - Be warned
Today is another day I will spend sitting in your south Rd dealership while your staff leave my car running for the day, refill the radiator because the engine is burning off the coolant and then tell me the car has nothing wrong with it. Your staff have told me that coolant boiling out of the radiator is normal. According to this dealership Mitsubishi don't give loan cars and we are a single car house so I take the day off work and wait at the dealership each time. Not the car or service you would expect for the money. Sitting here has at least given me the time to read about all the other people that have had similar issues and experiences.
Avoid Phillip Mitsubishi
Phillip Mitsubishi service department should be avoided at all costs. Inept technicians, service advisors who don't know a conrod from a hubcap and a Service Manager who should find alternative employment. I was told (and have it in writing) that to wire up the indicators and fog lamps on an aftermarket bullbar that it would need to be carried out by that manufacturers specialist because they didn't know what a load resistor was or how to fit it! Given that the job had been booked in and two days allocated to doing it makes you wonder about...the technical expertise of the person booking the job (or complete lack thereof) Also was told the aftermarket struts I wanted fitted didn't fit ( actually had a phone call from the advisor and the "technician" telling me they didn't fit) only to be then charged $500 for what should have been at most a one hour job each side, once they were shown how to do it by someone who actually knew what they were talking about. In their defence however, they actually did know how to change the oil and filter on a 2019 Triton so it wasn't all bad. My advice is if you need anything other than a bread and butter service go elsewhere as they have no idea what they are doing with your very expensive vehicle and become very aggressive and defensive when there competency is challenged by someone who actually knows what they are talking about.
Absolutely disgraceful commitment to their warranty.
After complaining about disc brake shuddering at the 15k service, they refused to look at under warranty.
A different dealer and again complaining about severe shudder, again no go from the dealer or customer care. We have two Triton Dual cabs and both are suffering the same symptoms, as soon as the discs heat up they go warpy. Mitsubishi's answer to this is to blame the driving style of my staff, both of whom are mechanically trained and careful drivers. No pads are getting worn out, only warping rotors, which we have had to pay to machine.
As I sated in the heading, Absolutey disgraceful Mitsubishi Motors.
my new car
i spent a few months searching online and dealers to find the best deal i was wanting to buy a mitsubishi trition once i found average prices and model i liked i emailed all to see who would come back with the best price saved around $4500 cash price
Terry at Aspley Mitsubishi
Terry at Mitsubishi Aspley, Brisbane is honest and easy going. No stuffing around, make things simple and did not waste anyone’s time by giving the best price straight up. A1 customer Service.
KINGS CARS BALLARAT
I had a horrible experience at kings cars.
Sat for a hour and a half. Even though I had an appointment. Just to have a scan tool put on my car. . A 10 min job. I was told I would only be charged. For the time it took but was charged for the full hour. To be told what I already knew about the car. From my mechanic. Stay clear from KINGS CARS BALLARAT.
2 motors in 1 year
I Bought my lemon in 2015 from kings cars Waurn ponds , motor seized 3 years later and after 2 months of horrible customer service the motor was replaced under warranty due to a factory fault ( pitted heads) 1 year later the motor seized again and this time they ( mitsibishi ) and kings cars are refusing to fix it . I was told 3 different versions of why it seized only to have a oil test prove it was fuel dilution in the motor ( factory fault ) . They are refusing to fix it and don’t return my calls . Mitsubishi are hopeless and kings cars have lied to my face and refuse to call me back . DO NOT BUY A MITSIBISHI and especially not from kings cars
Mitsubishi Australia - a complete waste of time.
I purchased a one year old Pajero from Zupps of Aspley. When it's next service was due I enquired of the dealer what the price of the capped price service would be only to be told the car was an ex Mitsubishi fleet car and did not qualify for capped price servicing.
I advised the dealer that Mitsubishi's literature clearly states that the capped price servicing is normally transferrable to the new owner. If it wasn't applicable to my car, then I should have been told this at the time of purchase which of course I wasn't. The dealer refused to ...
Service department Errors
They just lie about the service cap pricing. They record the correct date and time of the previous service in the service log book but an incorrect one on their computer system, and insist on charging based on a clearly erroneous entry on their computer system, even in the face of a stamped, correct service logbook entry that I am following. How does this happen!? When you point out their errors, they just keep countering with one trumped up excuse after another as to why they are still going to screw you for their mistakes. Absolute Zero custo...mer care! For this they lose me as a service customer and as a returning vehicle purchaser. They obviously have plenty of business so they don't care. Nice car, Mitsubishi, but shockingly dodgy operator. AVOID.
Terrible service no knowledge on PHEV
Left my 2017 Mitsubishi Outlander for BMU reset and battery cell smoothing and DBCAM at Brighton Mitsubishi in Melbourne
They have kept my car 4 days and even the manager told me that he drove it home without my permission!
They have done nothing on my car but replaced my front 2 tires with some used Pirelli tires
I'm taking them to VCAT
Essendon Mitsubishi John ( Manager) New Car Sales Man . Discriminating and sexist towards female potential buyers. John the Manager or new car sales man had falsely advertised several cars on Carsales.com for under $50,000 and then jumped up by $3000 . I asked to purchase because it was still advertised at the advertised price , he bluntly said No! Definitely not. No negotiation nothing ! John treats women customers terribly he is truely a caveman in a suit. The Car was a a Mitsubishi Pajero Sport Exceed $48,999 Drive away. I will be seeking re...dress for Mitsubishi using illegal Tactics by false advertising ( I have proof) a cheaper price than the actual price. Good On you Essendon Mitsubishi John , for giving every other dealer a bad name.
Very poor customer service,poor product.
Reported driver's seat moving from side to side and clicking when driving around any corner.
Obviously not only is this stressful to put up with,it is also dangerous since the safety of the driver and passengers, centres from the seat.
Amongst all the other creeks and cracking that brand new Pajero driver's already put up with,it just makes the vehicle feel very cheap and poorly put together.
I had to pay for a independent diagnosis of the seat to find out that Mitsubishi Australia puts no bushells between the height adjustment rods and the sea...
Drive away happy...err don't think so!
My business owns a 2015 Triton. The Triton's are good value for money but can have a few minor issues. My Triton started blowing a little black diesel smoke at 45K and has become progressively worse to the point that large clouds of smoke are emitted under 2,000 revs. At 75K I took the Triton into Cricks Mitsubishi Nambour. They kept it for 3 days acknowledging it was smoky and they were doing various things to track down the issue. After 3 days of poor communication they return it saying there was nothing wrong with it and that all diesels blo...w smoke and was comparable to another similar Triton they compared it with. So now I have a ute that is virtually unsaleable. Do not bother taking your Mitsubishi to the dealer, take it to any half competent mechanic (the Mitsubishi guys either are incompetent or their business plan is not fix anything under warranty if they can possibly avoid it) and pay a lot less and avoid the patronising and condescending attitudes. I am taking my Triton to a Repco mechanic that will actually help.
- Verified customer
Mitsubishi South Morang
Drove my 2011 Outlander for a recall service (3). Upon arrival, I was told it has to be serviced as well. I told the guy it's not due for service because it's only 120k on the odometer and service is due at 125k. He insisted so I relented.
2 days later, I saw a rubber cover dangling under the engine bay held only by a single screw/clip. And I also hear squeaking noise from center/left aircon fan.
Brought it back and I was told they did not touch that cover and blamed detached cover to a bump scratch which is rusted. I told them, Why did you...not see it when you checked under the car??? Made me buy clips to reattach cover. Aircon fan, of course, not their fault also?! Re-book for additional service?! Never again to a dealership car service once warranty has expired!!!
VERY BAD Customer Service @ Wangara Mitsubishi!!
DO NOT take your car to WANGARA Mitsubishi. The Service department is rude , blaze , ineffient and unfriendly .
I took my car in today to get serviced , airbag look at and a few recalls done .
No Greeting on arrival , Surname . Sign here . Pick up at 4pm . What ? You don’t have a courtesy car , bus anything as I am here with my 3 year old and you are miles from anywhere . No you missed it at 8.30 am . Is that the only one . YEP !
Just signed . Be ready at 4 pm .
Could it be that hard to retain customers Wangara Mitsubishi ? I don’t think s...o . Not hard to give good customer service . “ Good Morning Madam , Welcome . How can I be of Service to you today . Do you need to be dropped anywhere as we have a empty Courtesy bus outside the door ( that does 1 trip a day ) ? ... Have a great day ! “ CUSTOMERS if you can go somewhere else to get your car service you will be far better looked after . As Wangara Branch DONT give a crap about their customers .
Disgusting customer service from your dealership. We had a problem with our 4 year old Mitsubishi Triton where the motor blew up. This car was within the warranty period when it occured. We had the vehicle towed to the Berwick dealership where they said they would look at it. A few days later we recieved a call stating they had released some oil from the car and it appeard “sludgy” and they would not be helping us any further. We still did not know what had caused the motor to blow as they refused to take it apart and said that it was our fault.... We provided log books and receipts to proove our maticulous servicing history and that’s when they found that one service was 3000kms over due. Are you telling me, that everybody gets their car serviced on the exact date everytime it’s due? Absolutely not! After 3 MONTHS of trying to negotiate with them and contacting their head office they still refused to help. They used the one and only late service as a loop hole to reneg on their responsibility to a paying customer who’s car was barely 4 years old, bought brand new and still Within warranty. They took no accountability at all and didn’t offer any help what so ever. We were forced to purchase a reconditioned motor costing a whopping $9000. It appears by these reviews that they are very good at taking your money when your purchasing from their dealership, but the minute you need to use your warranty don’t expect them to help you. They have proven to be a very untrustworthy and very unprofessional team. Think twice before purchasing a Mitsubishi vehicle.
Beware of Toowong Mitsubishi
We bought an Outlander from Toowong Mitsubishi, and whilst the service BEFORE we bought was good, different story after. As soon as we got home, we noticed 2 scratches on the lower panel. This had definitely not happened on the 10 min drive home. We called then straight up, they said to bring it in. They looked at it, and the assessment was "You've obviously scractched it". Obviously legally, this is on us - we should have crawled around the car inspecting it for imperfections at the dealership, but we didn't (I guess caught up in the excite...ment). We have countless friends,family, colleagues who have purchased new cars, got home and found scratches. Not a single one of them has had any problem with getting it fixed (let alone being accused of doing it). After spending 30 plus thousand at a dealership, it is an abhorrent show of lack of good faith and trust to stand there over a scratched panel (small) which surely would be peanuts for them to fix, comparatively, and accuse you of lying (when saying you didn't do it). If I had known the kind of treatment one would get as soon as the money cleared, I would have avoided this dealership like the plague and if asked my opinion by anyone will be recommending the same. It irritates me greatly that there is not a rating of 0 stars to give.
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Questions & Answers
If car is rusting and has not been painted correctly and is still in warranty how is it not a claim and I have two cars of mitsubishi with same problem, same years??!!
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