MLEC Solar
VerifiedABNs: 44602055569 and 70863685692206 reviews
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REASON: 1 Star Review due to the non-existence of Customer Service assistance after solar installation and the resolution to a very minor issue, which unfortunately has a big after-affect impact. DETAILS: We had some heavy rain for the first time after Solar Panels were installed and had an internal leak in our house directly below the panel… Read more
area into our lounge room.
Our insurance company assessed the fault and their report states:
"Our inspection confirms that damage has been sustained due to water ingress from around the solar panel bracket. The roof tiles around the bracket are not sitting correctly around the bracket and with heavy rain water is tracking into the ceiling cavity."
I got onto MLEC Solar's website and noticed they have the following on their "Warranty Information" page:
"20-year workmanship guarantee" "We offer a market-leading workmanship warranty to help you get there. You’re covered for up to 20 years on the installation of our products, which means any issues you may have with your installation, we’ll come and fix them, free of charge."
Our installation is within that time period and we do have an issue, so with that in mind, around 27 May 2026, I logged details on their "Contact Us" page. Provided my email address, mobile phone number and physical address of installation.
10 June (14 days since initial lodgement): No response from MLEC. Rang them directly by phone. Was told that the maintenance was being investigated & actioned and they will contact me back to arrange repairs.
8 July (42 days since initial lodgement): Still no response from MLEC. I rung them again to follow up. They asked me if I had sent them through the Assessor's Report. I advised no, as has not heard from anyone and was not asked of this. I was sent an email requesting a copy of the report, for which I immediately replied to, including the report as attached.
21 July (55 days since initial lodgement): Still no response from MLEC. Rung them again. Was advised waiting on their insurance company to assess the assessment report.
19 August (84 days since initial lodgement): STILL no response from MLEC! I rung them AGAIN! Spoke to a different person from all the other times prior and was given a mobile number for their Insurance Coordinator. I rung them and was basically told there was two ways to get this fixed:
1) I get it fixed myself and then contact MLEC to try and get recouped for costs 2) Go through my own Insurer to have the issue fixed.
So as of today, (24 August - 89 days since initial lodgement), the roof tiles causing all this issue have still not been fixed. Our internal roof is still damaged and my insurer is waiting for the external issue to be resolved before they will arrange someone to fix internally. Luckily we have not had any heavy rain since damage assessed, but I feel it will happen. We need this issue resolved before that happens.
Where is the customer service?! Why would an insurance claim need to be lodged?! Where does this "20-year workmanship guarantee" come into effect?!
My partner and I had a sales consult with Julian Leahy, in the consult he was initially really nice and answered all our questions, we put a deposit down however we were unlikely to qualify for the battery grant due to our combined income being over $210,000. We then did some further research and found that a battery wouldn’t suit our needs. I… Read more
contacted Julian for a refund of our deposit, he was very rude on the phone and was initially reluctant to offer the refund despite us not being able to qualify for the battery grant; which he confirmed in the initial sales consult.
Julian emailed me requesting my bank account details over a week ago and responded straight away. To date I haven’t had a response so I called following up and he was dismissive and said he’d get the admin girl to sort it out.
I find his service completely disingenuous and he was just after a sale, I would like someone to process my refund asap thanks.
Reviews with attachments
Best workmanship and advice. Quality company through and through. Installers are friendly and even fixed some of my broken tiles and sealed them. Show details · 1
- +4
It’s now 6 weeks since we had our 8.8kw and 20kwh Growatt battery with 5kw hybrid inverter installed by MLEC. When shopping around for an installer we got quotes from around 15 companies. When I started looking at reviews from those companies it was apparent the cheapest is not always the best when you need support for your system years later.… Read more · 1
With the added complexity of batteries I decided it was worth spending a little more to go with a company that had a good track record of service and support and used its own paid staff for installation, not sub contractors. The team of installers was very polite and friendly. Upon stating it was discovered that the position we had planned to install the battery and inverter wasn’t suitable due to a change in the safety rules around the distance they needed to be from other utilities. The installers were excellent at working with me at finding an alternative position that ended up being much better protected and while it created more work for them (further from the switchboard) there was no additional charge for the additional work it caused them. They removed my old 2kw solar and replaced with new 8.8kw system and hooked up the 20kwh of Growatt batteries in one day. Growatt were very helpful in the phone with the installer helping him to problem solve some issues which gave me great confidence that Growatt have technical support for the companies that install them. The installation team ensured I was happy with the installation before leaving, explaining all the features of the app and inverter display. We did end up having an issue with too much load when charging both our EV’s and emailed MLEC. They returned within 24 hours and changed the switchboard configuration to spread the load across our 3 phases which fixed the issue. This was a great test of their service promise and they passed first time! The Shine App which comes with the Growatt setup is excellent. I’ve seen a number of other solar system apps and this one is mix more detailed allowing you to really dig down into the system statistics and live information. One of the benefits of the hybrid inverter setup is even when we are using the full 5kw of AC power the balance of the DC power generated by the panels still feeds to the batteries, so you’re getting more benefit of an oversized solar panel setup. We only use about 2-3kwh of the battery overnight so often we setup one of our EVs on a trickle charger over night if we want to take 10-15kwh and put in the the EV. The battery is usually full again by 10 to 11am. I highly recommend both MLEC as a company and the Growatt battery/inverter system.
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This was a replacement of a 11 year old system to a much bigger unit with 15Kw battery backup. I was given the choice of where to install the Inverter and batteries but I decided to have it installed where my original Inverter was anyway. The 4 guys worked as a team, in the garage, on the roof , at the meter box. Only snag was a damaged Solar… Read more · 1
panel, but another 1 was found at the workshop and bought around to finish the job. I was given the run through of the App to download on my phone for the Wifi connection and a quick idea of what I was looking at. Finished by 2.30pm. Great job.
- +1
Did an excellent job, good pricing and came to sort out anything that was wrong. Show details · 1
We had different quotes and MLEC came out on top as they were going to provide exactly everything we required didn’t try to sell us anything that we didn’t require. Also our daughter recommended them as she had dealt with MLEC in the past. Jessie and his team were fantastic arrived on time as stated got the job done in fantastic time . The… Read more · 1
inverter was relocated under cover which wasn’t done previously. Every thing was explained how it was all going to preform to myself and my wife and the app was set up on our phone for us . All the old panels ect were taken away everything cleaned up after them selves. Fantastic job boys thank you very much would recommend you all any time. Kind regards Garry Val Reschke
Latest follow-ups
Very easy and seamless very professional to deal with from start to finish Show details · 1
Follow-up · The solar is working perfectly and I have had no further dealings with the company as it has not been necessary the installation took about 1/2 a day and no unexpected costs have occurred.
Team did a superb job installing our solar panels. Son-in-law , who is an electrician, said the guys did a very neat job with electrical wiring. Everything is neatly hidden away under the roof. Well done, guys. ✅✅✅ Show reply
Follow-up · We had more solar panels placed in our down south home but due to having no internet, the whole process took a lot longer with many phone calls between us, MLEC, Western Power and Synergy. In fact, we had to do a lot of work behind the scenes to even get our power connected. Not an enjoyable experience seeing as we had paid for our panels 6… Read more
They were prompt and were so quick getting the old ones down and then putting up the new ones. The photo will give you an Idea of why it was a change but not to them Show details · 1
Follow-up · EVERY THING IS WORKING BEAUTIFULLY
In-depth reviews
Let me put this into some sort of perspective - I have been recently quoted between $11,000 and $18,000 for one battery - yet from MLEC I have purchased 18 Solar Panels, Transformer and 1 Battery with a 10 year Warranty for $9,999 installed and working - and an additional 2 Batteries one year later for $6,000 with a 10 year Battery Warranty, where… Read more · 8
one extra Battery would probably have been sufficient. The new Batteries come fully charged, which you are not told, so you reach full charge capacity on all 3 very quickly and surplus goes to the Grid for a refund - my all up cost $16,000 from MLEC, purchased over 12 months. I was quoted $3,500 per battery, but 2 batteries for $6,000 and since I was prepared to pay $5,000 for one battery, buying 2 batteries was the obvious choice. Overnight I discharge 60% of the electricity leaving 40% in the batteries in reserve for the next day. The only item I have which uses more electricity than I generate is my reverse cycle in house air conditioning which runs at 6.04kW - so I limit that to necessary use and rely on the sea breezes to cool my home in the evenings - being on a Seniors Pension only, as income. I can see my electricity generation when I log in at: https://server.growatt.com/login so that I can easily check all is OK without looking visually at the thing in its permanent location at the well ventilated, but outside, undercover, back of my home Here are some simple suggestions on how to reduce your Electricity use, so that your Electricity & Water bills are reduced too - it is what I've done. 1) Go all Electric and turn off the Gas in your Gas meter box and cancel your Gas account. 2) Change all of your Halogen lights to LED. 3) Turn off your Water Heater, either at the Water Heater or at the Meter Box - you only need it on for 3 hours each week between 11am and 2pm bright sunny days, depending on how much hot water you need to have - you need enough to have a ready supply, but that's all. 4) Cook in the middle of the day, when the sunlight is at its strongest and then cool meals in your refrigerator until teatime, then use a microwave to reheat, if necessary on high - cooked meat & frozen vegetables 3 minutes, cooked potato's 1 minute - but work out what is best for you. You can prepare and cook up multiple meals at the same time, so that cooking becomes less of a chore. 5) Install movement sensors in passage ways set for one minute on, kitchen, toilets 5 minutes on, then the lights turn themselves on and off as if by magic and you save on Electricity use too. 6) Put in fake Plastic Grass, no mowing or watering, looks as good as new, 12 years later on!! Use a Whipper Snipper to remove weeds and freshen up your zero watering or mowing, fake plastic grass. If I run my large home "Energy Cost Free" as above, (but mainly in the strongest sunlight charging times) what a huge financial advantage to me, thanks to MLEC I estimate that I have an electricity energy saving of $5,000 each year and I am running my large 4x2 home practically off the Grid, which means all electricity is free - so theoretically, if I was offsetting my electricity savings alone against my overall cost of $16,000, I would expect to recover that amount in 3 years and everything afterwards is free. The electricity I don't use to recharge my batteries goes back into the Grid, but I don't get much for it from Synergy - but enough to cover the $30 monthly electricity supply charge, which is a rip off since my home was built in 2008 when the power cables were installed and the connection was throwing a switch at the Synergy switchboard in 2008, which provided power to all homes on this circuit at the same time, but from 2008 to date. MLEC provide an excellent after sales service and removed the 24 panels I originally installed for $150 (in the all up price of $9,999), which were connected to the Grid and did not power my home at all, my point being quality cheaper is best, for a quick return on your investment and a pay rise of $5,000 per year in electricity savings, you would otherwise have to pay, without Solar at all.
A truly 5 star service from the whole team at MLEC! – A truly 5 star service from the whole team at MLEC! From the initial engagement, appointing setting, solar specialist visit to the fantastic installation team, start to finish the whole process was seamless and stress free. We engaged a number of solar companies to provide a quote to install our 6.6kw system on our house, but what we really… Read more · 1
liked about MLEC was the fact they actually provided an in person on site review at our property with one of their solar specialists, who went through everything in detail and provided us with tailored advice and solutions based on our requirements and needs. Most of the other companies, just wanted to provide quotes over the phone without even seeing the property which just causes issues and uncertainty throughout the process.
The other main reasons for choosing MLEC was that they are a local company, based in WA and have been running for over 10 years, using they own highly experienced installers. Other companies we spoke to were either national outfits, had only been running for a few years and used subcontractors for their installations, this was not an option for us.
We opted for a premium European invertor and panels and 6 weeks on our system is running smoothly with no issues, the app allows us to monitor the production and maximise using our appliances at the best possible time of day, so we are looking forward to the cost benefits and savings when we receive our next electricity bill. My only regret, was not installing solar sooner!
Thanks again MLEC, we will definitely use your services again in the future and would highly recommend them to anyone looking to get solar installed!
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They pride themselves on outstanding services to justify high prices, yet don't deliver the quality service they commit on. they installed solar at my place in August 25 firstly they installed the wrong size battery then the system did not work, kept tripping the house down, had to turn it off they fixed it (that's why there is 2 start here, not… Read more
1) to fix it they drilled more holes in my house, including one in the wrong place, they took weeks to fix that then, I discovered a friend had got twice the system size , same brand, same stuff, for the same price I paid. they also said no worries we can upgrade battery size later, they just forgot to mention subsidies only work once no matter how much capacity you claim and finally, they keep calling me every couple of month to ask if I ended up installing solar .... their sales teams don't even know they installed solar at mine a year ago. how unprofessional . for a company that takes pride in outstanding customer service and charges premium for it...I am very disappointed. I hope this honest review will push them to improve
Positive reviews
Had my solar and battery installed last Monday, dealt with Cameron , he was up front explaining everything I wanted too know. Being in selling all my life and a past Holden dealer, I don’t like people giving me a run around and not straight shooting… Read more · 1
in giving a price! Cameron was different up front and the quote was the price, his staff were his staff not contractors. They were professional the team arrived as informed, they cleaned up, explained how it all worked. I have already got two friends looking at get his services. Thank you Cameron and team
Follow-up · Just got my first bill, half on battery half prior and the bill has halved and also got a little bit from exporting power to the grid only had one day were we had 80% due to overcast and heavy rain but for the rest it’s been mid 90% very happy looking forward too my next bill great service and love the system I can watch it anytime to see what we are making and using. Wake every morning with still battery power
Our recent solar panel and battery install went very well and any communication was responded to almost immediately. The consultant Reuben was very informative and considerate of our needs and the team of four that did the installation were prompt, efficient and very respectful on the day and the explanation of the system and its operation given… Read more · 1
by the electrician were clear and easy to follow. Overall we have been very impressed and would highly recommend MLEC Solar.
Jaxon from MLEC out of all the companies, I contacted, gave the best and most informative information of them all. I would recommend this company to anyone. No hard sell just honest info. Eric from Safety Bay Show reply
Negative reviews
Hi, I just received a call from your company today (2 April 2026) at around 3:45 pm. The caller had my phone number and address. I advised that I have not given consent for my personal information to be used for telemarketing. The caller then stated that permission was given by my wife and responded in an inappropriate and offensive manner before… Read more
ending the call.
I would appreciate it if someone could please contact me to clarify this matter. Thank you.
The Growatt branded batteries are not reliable. Also the after sales service of MLEC Solar is questionable. My battery is having a recurring fault which the team is trying to solve distantly with Growatt's help but Growatt is not easily accessible. Also MLEC does not have readily available technicians for troubleshooting in all states of Australia. They are mainly WA centred.
Damaged my property – The electrical contractor sent out to install my property made and error and cooked a number of things on my property including a very costly pool chlorinator. Accidents happen but when I've tried to follow it up with MLEC they have denied it was their fault. Highly recommended avoiding this business Show details
Hi Daniel, MLEC takes this kind of issue very… Read more
Recent reviews
Through Solar Quotes, MLEC had the best resources, which gave us confidence in a high-quality solar installation and ongoing support. The installation team also had an apprentice, so they are investing in the future. We now have our second solar system using Solar Quotes recommended companies.. Show details · 1
The three installers were top rate, very experienced and professional. Job done in under five hours. We are delighted to have used your company, right from the start when we met Julian and discussed the whole the installation. Hopefully now we can look forward to cheaper power rates. Chris and Susan Ledger. Show details · 2
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Excellent service from start to finish. Thank you to Marcus for the good advice and support in determining the right products and Robbie, Aiden and Jacb for their professionalism and diligence. I highly recommend them. Show details · 1
Guys at MLEC were awesome after installing a massive 90kw system on our business they were very prompt and well priced. Would highly recommend them for any solar or electrical needs Show details · 1
The Team who installed the Solar system and battery / inverter were very detailed. Installation was done to a high standard, even running through the App with us prior to leaving. Cleanup was completed to a high standard. I would certainly recommend MLEC to anyone looking at a quality system and install Show reply
MLEC Solar installed a 14.96 kW domestic system with 34 Jinko panels, a Fronius Symo GEN24 10.0 Inverter and 3x BYD HVM 2.76 batteries. The sales people and installers were prompt, polite and knowledgeable *apart from one little hiccup! The price as competitive with the other quotes I received and once the different rebates were taken into… Read more · 1
account, it was a a good deal. *the hiccup was that the inverter and the battery were not communicating properly once installed, which was due to the inverter only working with 4 or more battery units and we were advised that 3 would perform adequately. MLEC installed a 4th battery unit at close to cost price, so we ended up with more battery capacity in order to solve the problem. They were very apologetic and I didn't feel too annoyed about the whole thing - I'm sure that intercompatibility issues with different company's products must be a nightmare to work out in a rapidly changing and developing field.
They were on time, introduced themselves, polite and we ran through what was going to happen over the day and confirmed location and what it would like when completed. Kept me up to date over the day, cleaned up well after themselves and ran me through the operation of the system and confirmed it was connected to the Wi-Fi and registered. Still early days but all in all very happy with the service and solution. Show reply
In December, 2024 I had a 6.6kW Solar Panel System installed by MLEC. This week (October, 2025) MLEC installed an Alpha 10kW Battery, and I couldn’t be happier with the whole experience. From the first consultation with Riccardo in sales to the final setup, everything was smooth, professional, and surprisingly quick. The installation team was… Read more · 1
led by Jacob, ably supported by Jordan and Karl. They really knew their stuff — they answered all my questions, explained the system clearly, and ensured everything was working perfectly before they left. The install looks clean and tidy, and I’m already seeing the benefits. If you’re thinking about going solar or adding a battery, I’d definitely recommend giving them a call. Great service, great team!
Gotta say these guys are so professional. Kane the tech support in WA is so teriffic. Can't fault this company. They know what there doing. I recommend them 100%. Show details · 1
MLEC installed my solar years ago, and have recently installed a battery addition system to my house we had challenges due to large block and way power is run, but a quality and reliable solution was found and put in always go above and beyond any issues call and the support staff answer quickly and rectify any issues promptly will continue to use them in the future couldn't recommend then any higher Show details · 2
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Hey Nicholas, Thanks for bringing this to our… Read more