Montu

I live 40mins away from place of distribution and they still can't deliver in 3 days ???? Ridiculous

Great service. Easy service and great catalogue. Would recommend to friends.

This company creates anxiety rather than alleviates it. They fail to pay attention to your patient's concerns. They exasperate rather than relieve patient concerns. They totally failed in providing a satisfactory solution to my request, even though I followed every step and protocol that they asked of me. Abysmal customer service from a company… Read more

that supposedly tries to help people, but all they do is drive people further into frustration.

They should hang your heads in shame.

Never again,

Terry Veling.

Deliveries always late – Had enough of late parcels. Latest shenanigans the parcel started in QLD near me and 2 days later it's now been sent to Sydney. Goofy service and I'm over it. I'm quitting. Guess I can thank montu startrack and auspost for that.

Horrible – Montu do not go through them, you will have nothing but problems ! Best thing they did was treat me like crap and take money from me cause i changed companies and couldn't be happier. Get rid of montu trust me worst company!

Absolutely terrible experience with Montu – Absolutely terrible experience with Montu. Montu has to be one of the worst companies I’ve ever dealt with. I placed an order on 8 August 2024, and here I am, still waiting for it almost a month later. I followed up on 22 August when I hadn’t received my delivery, and instead of fixing the problem, they asked for proof of payment, which I… Read more

provided immediately. They then promised it would take 5-10 days to resolve. But when nothing happened after 10 days, I contacted them again, only to be told they actually meant 10 business days.

The order finally arrived on 10 September 2024—nearly a month after I placed it. The constant delays, excuses, and lack of communication were beyond frustrating. I had to escalate the matter to the ACCC because Montu clearly had no intention of delivering my order anytime soon.

If you’re thinking about ordering from Montu, don’t. They’ve proven to be unreliable, with terrible customer service, and no respect for their customers' time. I’ll never be using them again, and I recommend you steer clear unless you enjoy endless delays and excuses.

Montu’s customer service is shockingly bad—absolutely appalling.

Shonky dealings montu and alternaleaf – Would give these [Content Removed] zero if I could.....was a patient over 12 months, nothing but problems, couldn't log in to site, kept rejecting.....after 3 calls n 2 hours of my life, found out I've been cut off with 6 jars on script, when I questioned it, just got told someone would call me in 3 days maybe? [Content Removed]? Meant to be a… Read more

medical service provider, yet I e done nothing but suffer at the hands of alternaleaf and montu, do not go with shoddy [Content Removed] .....all their good reviews are obviously fabricated / paid for ......would start class action n seek compensation if I thought I'd win

Just painful – I am done. Been patient enough. Final straw? Doctor being restricted and thus all my scripts abruptly ended. New consult; Doctor is now 3 hours late. Totally unprofessional. Avoid at all costs.

Can't give 0 stars don't waste your time read the reviews – You can't give no stars don't waste your time or money there is better cheaper providers Montu is [Content Removed] and the staff are rude and useless

DELTA ONE 25)THC – Very pleased with last order coz it comes a lot quicker than usual. Please to say my voice was heard, if there's a problem state it. Although the buds are great DELTA ONE THC25!

Bad company bad service – Terrible service horrible staff that dont care took 2600 for a month and said we are sorry about that not good enough playing woth peoples life

A Struggle in Scaling - A Review of Customer Service and Delivery Issues – Though I initially invested in Montu with high hopes, my experience with their service has been disappointing. The customer service is inconsistent, often leaving emails unanswered for days and requiring long waits on the phone. When I ordered my medication, it took over a month for it to arrive, and even then, only one out of two items were… Read more

included in the package. It took multiple calls and weeks of waiting to resolve the issue.

Additionally, despite my doctor's prescription for edibles, which were listed as available on their website, I've been waiting for over six months without receiving them. Each time I call, I'm met with excuses about supply issues, leaving me frustrated and still without the products I need.

While there have been some instances of helpful customer service representatives, the overall experience has been marred by inefficiency and unfulfilled promises. Montu's struggle to scale is evident in their inability to provide timely and reliable service to their customers.

Bad service – Bad service I trying to book appointment but they don’t answer phone

Improving all the time – I have had my ups and downs with this company but I stick with it because they are always working on improving. Posta issues I have raised have been solved and the last time it was in my favor. Customer service is polite and helpful. I feel they are listening and improving. They still have the best product compared ro other companies, always fresh Show details

Snail delivery with no accountability – If I could give less stars I would. I don’t think montu would care at all. They rely on new customers filling the void of us who are leaving now. What has been consistent for over a year has gone to utter madness. It seems I will have to order two weeks ahead just to guarantee I’m going to receive anything. Don’t fix anything if it isn’t broken!! … Read more

Punishing patients for their own stupidity in changing couriers. Not allowing me to pick up my parcel that was near me, and making me wait over the weekend. Lost another customer. Beware and don’t waste a year like I have.

Double check your order before paying – My experience is not similar to other reviews here. I've had no trouble getting orders. In fact they have been quite efficient dispensing and despatching my prescriptions. My issue is to do with questionable ordering procedures. Be careful before clicking the "pay" button because this company pre-loads your shopping basket with multiples of… Read more

medications dispensed. After my initial consultation, when I entered the portal to purchase medications, my order form had been pre-loaded with more than $1500 worth of goods, including a $500 vaping device and double the required amount of two different medications. As I have never been a user of cannabis, I wanted to test it before purchasing more, in case it didn't agree with me or wasn't effective in relieving my peripheral neuropathy pain, and it is quite expensive. I was able to delete the multiples, and also the vaping device (and the "smokable" cannabis) and just purchase the non-psychotropic CBD oil, but I would like to know why the default order is loaded with multiples, requiring the patient to be vigilant. I forgot on the third order and accidentally bought twice the required amount. I contacted the company within minutes via email to cancel the order, but they are slow to respond to emails, so I rang them at the first opportunity during business hours, no more than two hours after I placed the order, only to be told that the prescription had been dispensed (but clearly not mailed, there hadn't been time) so the order couldn't be cancelled. I've been told I can return any unused medications and receive a refund, but I haven't yet tried to do that so it will be interesting to see how smoothly that goes. Another issue is, after a second consultation late on a Friday (for which my credit card was debited without my knowledge rather than being sent an invoice) an invoice was issued for a second, different medication. I waited until the Monday morning to order this, only to be confronted by an "Overdue amount" invoice, for medications I hadn't yet ordered. I don't understand why a legitimate company resorts to such questionable marketing ploys.

Packages not delivered – Courier is useless , takes everything back to depot 25 kilometres away , customer service is abysmal , staff are rude and take no accountability. In the process of swapping provider

Game changer – Medical cannabis has been a game-changer for me in managing my diabetic neuropathy and other health issues. It has helped me alleviate the discomfort, pain, and disability caused by this debilitating condition. I highly recommend medical cannabis to anyone who is struggling with neuropathic pain. The doctors at Montu are very professional and… Read more

helpful. They provide excellent guidance and support without any judgment. I am grateful for their assistance in helping me find the right treatment for my condition. If you are looking for a reliable source of medical cannabis, I would definitely recommend Montu. They are committed to providing high-quality products and services to their patients, and now have concession prices and have reduced the delivery fee.

Customer service.... nah, not here! – Montu charges patients absolute top dollar for medications they ship when they feel like it. Pay for your meds and get an email saying your meds are at the pharmacy awaiting dispatch... then wait days for them to hand it to a courier. This is ridiculous considering patients are charged express post fees on each parcel! And DO NOT call the pharmacy… Read more

asking why the wont dispatch or you will be treated like a [Contents Removed] instead of someone who has an illness and needs their medication. Will be looking for an alternative provider.

High prices, bad fufillment, bad support – Charge top dollar and ship whenever they feel like it. Support is unresponsive and rude on a good day. Currently haven't had my scripts renewed, all of them are a week behind because Montu decided they'd just take a week off over Christmas with no regard to people who rely on those medications. Zero communication or options to adapt.

Horrible! – Just like many reviews. They lost my package and don't take responsibility for it! Absolutely horrible company to deal with. Go somewhere else.

Useless – I am Disabled & Have Mobility Issues & "CAN'T" get into a post office. So at least 50 times I Have requested Montu to send my Medication "NO SIGNATURE REQUIRED" . They did it a Couple of Times & then went back to asking for a signature & then would give me a Standard response email stating Medication. But The Disability Discrimination Act makes… Read more

this Possible. I took Aussie Post to Human Rights & now Aussie Post deliver To Me With no Signature Required, going around Montu's Stupidity, No matter what Montu put on the Parcel. Am Currently waiting another application to Human Rights to come through & bring them forcefully into line. This company claims to care for the Ill but show the Opposite. Until Montu understand Logic I strongly suggest avoid them.

WARNING - STAY AWAY – WARNING! ⛔️ Stay away! I’m 29 days and still counting for a rectification to a package Montu and their chosen 3rd party transport provider lost. Currently I’m $300 down and no product. They are requesting I submit a police report for something they lost. The package was never delivered to my property. They lost it at dispatch. After sales is… Read more

terrible! Go elsewhere people! Hey MONTU, it looks like I can make a great case to the media companies looking at all these negative reviews. Maybe I’ll do that.