InstantScripts

Easiest and Quickest ... I rarely go to the doctor and this was my first respiratory complaint since before Covid. I tried a service linked to my health fund and couldnt get their website to work and still waiting for a call back, I googled and looked at a couple and wasnt fussed on subscribing (or the reviews on this webpage), then thought of my… Read more

pharmacist, and looked up Priceline and went through their link. Filled out the form, and as I wanted more than one day on my certificate, got a 20 to 30 min wait for a Doctor. Dr George called in that time, was sensible and didnt make me feel rushed. All done and dusted and back to bed. Oh and got to use my Sisters Club discount, bonus.

Excellent service! I usually use InstantScripts for medical certificates and medical consultation.The doctors are always very professional and reliable.The service is fast and affordable. Highly recommended!

Instantscripts is an incredibly unreliable and frequently frustrating experience with doctors who spend no real time doing a proper diagnosis and no real discussion at all. That's when you finally get a chance to speak to them. Their windows of availability are minimal and you can wait days to speak to them if you miss their call. They say they will text ahead of the appointment time but they don't. Not worth the time and effort.

My gout flare-up had lasted a week, and I'd had enough. With my local GP appointment still five days away, I decided to try telehealth, and found InstantScripts. Sunday afternoon - 1.5 hour wait, but that was fine because I was told to expect as… Read more

much, and I could have pulled out if I wasn't happy. Really easy to set-up the booking. My consultation was brief and polite. I was prescribed two standard medications. Apart from the likelihood of medication working, I feel better because I was able to be pro-active rather than helpless. I thoroughly recommend InstantScripts for the type of issue I had.

Certainly went the extra mile with me. At end of the day much appreciated. Recall using Instant Script some time ago and that's why I used it today, but the service when looking at my fumbling was very welcome.

Rip off - pay for two and get one – I would like confirm the issue raised by Jen and Rob in an earlier review. This company offers (under their online system) 2 scripts as provided for under government legislation. This was the request that I made (1 script plus 1 repeat) and then I… Read more

was directed to a "paid for" telehealth meeting where I discussed by medication regime and confirmed my request. I only received a single script and now they want me to pay again for the repeat. I raised this with the "support" people who claim that I did not ask for the repeat. You are a rip off and should be deregistered as a provider. Our health system is in enough of a mess without shonky like you capitalising on and adding to the problem.

Update: A further discussion with the team highlighted that whether you receive a second script is at the Doctor's discretion. Given that this was what I ordered and paid for via their booking system, my position does not change.

Instant scrips offered a second booking for 50% off in an attempt to resolve the issue, but I am not prepared to pay anything when I have already paid for the product in the first place.

There is a real disconnect between the online system (what you order) and what you actually get.

Might be okay if you were in a real jam.

So much easier than trying to get appointment at GP and then having to go out when your feeling sick. I just needed some antibiotics. The doctors on instascripts are thorough and they've helped us a few times for different things. Especially on public holidays!

The turnaround time between when I requested the appointment and the doctor called me was with 15 minutes which was amazing. The doctor was certainly professional and polite. My only negative was that I had asked for a female doctor but this really was not a problem for me but may be for others. Would definitely recommend them.

Instant Scripts are always professional and friendly! They serve an extremely important role in the community - for those people who cannot see their doctor immediately!

its good becasue where i live i cant see doctor easy becasue its hard to get in same day or i dont feel like driving . but i hate how i get phone calls for no reason

Today I have had a most distressing encounter with Instascripts, owned by WestFarmers, with CEO [Name Removed], namely with a [Name Removed], who then went on to commit Fraud to justify her Breathtakingly Spiteful, Wilful, Deliberate Unprofessional Dr Actions! I phoned for repeat of antibiotics and after agreeing to prescribe 20 Augmentin Duo… Read more

Forte taking 1x3 times a day, when I said I was happy to receive that script, in spite, unprofessionally & fraudulently, decided not to send a script, then she fraudulently charged me $49 for 10 tabs dispensed in June 26 and I paid $49 for then, to justify her TeleHealth Charge she put through prior to todays Consult!

Further, in spite and unprofessionally, she was going to put on my file, any antibiotics requests, I had to see my local Dr and I don't have one atm + I have infected foot and cannot weight bear and Disabled...It defeats the purpose and role of Instascripts!

[Name Removed], CEO WestFarmers, you have a nasty, unprofessional, fraudulent problem in your ranks!

I have used instant scripts numerous times before without issue but wont be using them again. 3 hour wait (which was fine). Consult said I would get a text to say when I am at the top of the queue. Never got the text. Got a text saying we tried to call and you did not answer (no one tried to call). It then said my consult was in progress (still no… Read more

call). Was then sent a message requesting more information to be uploaded to portal. When I tried to go to portal consultation had disappeared. I had to contact support who said they couldnt proceed as I needed to provide a copy of my medication and would only accept a photo of box..just ran out of my medication while waiting to get into my normal GP so already threw box out. They then just cancelled the consultation and told to go to my normal GP. I am trying to but unfortunately there is a two week wait. What is the point of instant scripts now?

I’m so confused by this service. They advertise that they have over 300 registered doctors and that you can speak to a doctor and get a prescription within 60–90 minutes. Instead, I waited over three hours for a callback, only to be told that the person I spoke to wasn’t a registered doctor. She couldn’t prescribe medications or provide medical… Read more

advice because again, not a doctor.

So, what’s the point of offering a prescription service if the person calling you back can’t actually prescribe anything? To make it even more frustrating, this wasn’t even a restricted medication—it was just progesterone. Really disappointing. She said I should go to the emergency room to ask for it. I’m sorry, what!?

I had a very disappointing experience with InstaScript. Before paying the $49 consultation fee, I was asked what medication I needed. I clearly stated that I urgently required a prescription for domperidone to support breastfeeding. I then waited almost three hours for the doctor’s call, only to be told that they cannot prescribe this medication… Read more

via an online consultation.

I completely understand if prescribing domperidone online is against their policy. However, if that is the case, why wasn’t I told this before taking my payment, especially when I had already explained exactly what medication I needed? It would have saved me both time and money, and I could have arranged an appointment with another doctor instead.

To make matters worse, the doctor was defensive, raised her voice during the consultation, and was quite rude. When I questioned why this wasn’t explained earlier, I was essentially told that it was their policy and “not my problem.”

As someone on maternity leave with a newborn, losing $49 and three hours of valuable time was incredibly frustrating. Overall, this was a very disappointing experience, both in terms of customer service and transparency.

I don't understand why this company could not give me the amount of medication that I have previously been able to get from another company. I respect he told me it's law but how have I been able to get it from the other company. He seemed in a hurry to get me off the phone but was very polite.

Diagnosed my issue straight away and prescribed me something for what was going on with me. I had the choice of taking the prescription to the pharmacy myself or I could use Instant Scripts to have them post the medication to me which is really convenient. I will be a return user to Instant Scripts.

The consultation was thorough, I felt confident the doctor believed the drug was safe for me to take (it is!), and the questions he asked were relevant but not at all intrusive.

I have used Instascripts to get blood tests for additional results in between when my normal blood tests are ordered by my GP. Instascripts is fast, easy, and inexpensive. Instascripts gives me control over my own health when I want to have more information than the normal medical process allows for.

Very easy process, needed my regular prescription that I had used all my repeats and couldn’t get in to see my GP quick enough. Had a chat with a Doctor over the phone and the script was emailed to me promptly. Never used this service before to get a script, only a medical certificate. Highly recommend!

Very good service, I had a health concern Doctor looking after me was very professional and genuinely cared about my health, I do have my own GP but I found this service to be great after hours service. Thoroughly recommend this service.

I needed a GP consultation on a Friday afternoon and, the practices I know were fully booked. I decided to book an appointment with InstantScripts and, I waited for aprox 15min in my home, I received a call from a very friendly GP and she helped with my medical needs. Highly recommended!

I paid for a consultation expecting a call only to be advised that my number is incorrect which it isn't and they couldn't get through. You have no way of communicating with them via email or via their help desk. Checked the details online again and they are correct. Re submitted and same response. Because I had no other way of communicating with them I had to cancel the consultation. Annoying!

Getting worse. And failing on providing information and basic services such as script review and approval. I am thinking I will get a new service after what appears to be deliberate misunderstandings from the customer service people.