InstantScripts

3 hours 20 minutes waiting — InstantScripts says it aims to call within one hour I paid for an InstantScripts telehealth consultation at approximately 7:40 pm and did not receive a call from a doctor until around 11:00 pm — a wait of about 3 hours and 20 minutes. According to the InstantScripts FAQ, they “aim to call all patients back within one… Read more

hour”, although they say this can increase during peak times. They also state that an indicative wait time will be displayed when you request your consultation. (InstantScripts)

During my wait I called InstantScripts four times and left a message trying to find out what was happening. I was also sent a notification saying they had attempted to call me, despite the fact that no call had come through.

One of the biggest problems was having no meaningful idea how many people were waiting ahead of me or how long the delay was actually going to be. I had no way of knowing whether I would be waiting another 20 minutes, another hour, or several hours.

When the doctor eventually called, he was helpful and told me he had only come on board around 30 minutes earlier and already had approximately 60 patients waiting. I have no criticism of the doctor whatsoever. My complaint is with the way InstantScripts manages its service and communicates with paying patients.

If there is a substantial backlog, patients should be clearly informed. At the very least, someone who has already paid should be given an accurate, updated estimate so they can make an informed decision about whether to keep waiting or seek medical care elsewhere.

That is especially important because this is a medical service. Imagine a parent with a sick child waiting for a particular medication, believing that a doctor will be calling shortly. They could potentially spend hours waiting rather than making other arrangements because they have already paid and have no idea how long the queue is.

This isn’t a takeaway order or a late delivery. People are using the service because they need medical assistance. Accurate communication and transparency about delays matter.

I did eventually receive my prescription, but only after waiting from 7:40 pm until around 11 pm, making four phone calls, leaving a message, and receiving a notification claiming an attempted call that I never received.

A wait of 3 hours and 20 minutes, with so little useful information about the delay, is completely unacceptable in my view. I would not use InstantScripts again.

Fantastic service To be able to speak to a doctor when in the country and get scripts for what ails you is a huge plus. Dr was very personable and efficient Would highly recommend this service

I downloaded the InstantScripts app last night, logged in and provided my Medicare details. During the process I was asked to enter my credit card details. As soon as I entered them, my card was debited $49, despite the website indicating that payment would only be taken after the consultation. I then booked a consultation and received a message… Read more

advising that a doctor would call within approximately 30–47 minutes. Because of the late hour, I placed the consultation on hold with the intention of dealing with it later.

Despite placing it on hold, I received a call at 2:09 am, which I did not answer.

I have since gone back into the app intending to locate and cancel the consultation, but I can no longer find it. The app is now asking me to verify my email address, and despite attempting to do so, I have been unable to complete the verification.

My concern is that I have been charged $49 despite not actually receiving a consultation or speaking with a doctor. As I also supplied my Medicare details, I am concerned about whether a Medicare claim may have been submitted despite no consultation taking place.

At this stage, the experience has been frustrating and concerning. I would like InstantScripts to explain the $49 charge, confirm whether any Medicare claim has been made in relation to this consultation, refund any charge for a service that was not provided, and resolve the problems preventing me from accessing and managing the consultation through my account

Instascripts.. Please do not post an automatic response on here asking me to contact you as I cannot verify my email on the email you sent me.

Excellent service! I usually use InstantScripts for medical certificates and medical consultation.The doctors are always very professional and reliable.The service is fast and affordable. Highly recommended!

Great service. Lovely Doctors – Fantastic service. Quick and very helpful. It’s often difficult to get an appointment with a GP but this service closes that gap. Obviously it’s clear if you need urgent attention you attend A&E.

Was fast and efficient service considering we are traveling and in the middle of Australia with out a prescription…

Requested and paid for the blood test, got it done and got results all within three days! With thr option of a docotros appointment if I wanted. This is how things should be done where possible!

Reliable and easy process which I use often, however the discount code I received in may as a thank you from my last service to use for my next service did not work which I found frustrating and a bit disappointing.

Easiest way to ask for a medical certificate when you are unwell and it can take days to get an appointment with your GP. Love that a doctor calls you and makes sure you are okay and don't need to seek further medical attention. Definitely reassuring.

Refused full repeat script despite being prescribed for the past 4 years. Reason being it may cause dizziness, despite it being prescribed to me by a cardiologist to prevent dizziness. Doctor also advised no way to apply for refund, escalate call, or provide feedback. $60 for a week of medicine (25 tablets) instead of the usual (100 tablets).

Almost $50 for the consultation and script with repeats. Last time I had 3 repeats. This time only 2. Also a bonus was my pill now costs $20 more than the original price. Would have been more beneficial for see my GP at the end of the day.

Instantscripts is an incredibly unreliable and frequently frustrating experience with doctors who spend no real time doing a proper diagnosis and no real discussion at all. That's when you finally get a chance to speak to them. Their windows of availability are minimal and you can wait days to speak to them if you miss their call. They say they will text ahead of the appointment time but they don't. Not worth the time and effort.

Easiest and Quickest ... I rarely go to the doctor and this was my first respiratory complaint since before Covid. I tried a service linked to my health fund and couldnt get their website to work and still waiting for a call back, I googled and looked at a couple and wasnt fussed on subscribing (or the reviews on this webpage), then thought of my… Read more

pharmacist, and looked up Priceline and went through their link. Filled out the form, and as I wanted more than one day on my certificate, got a 20 to 30 min wait for a Doctor. Dr George called in that time, was sensible and didnt make me feel rushed. All done and dusted and back to bed. Oh and got to use my Sisters Club discount, bonus.

its good becasue where i live i cant see doctor easy becasue its hard to get in same day or i dont feel like driving . but i hate how i get phone calls for no reason

So much easier than trying to get appointment at GP and then having to go out when your feeling sick. I just needed some antibiotics. The doctors on instascripts are thorough and they've helped us a few times for different things. Especially on public holidays!

Today I have had a most distressing encounter with Instascripts, owned by WestFarmers, with CEO [Name Removed], namely with a [Name Removed], who then went on to commit Fraud to justify her Breathtakingly Spiteful, Wilful, Deliberate Unprofessional Dr Actions! I phoned for repeat of antibiotics and after agreeing to prescribe 20 Augmentin Duo… Read more

Forte taking 1x3 times a day, when I said I was happy to receive that script, in spite, unprofessionally & fraudulently, decided not to send a script, then she fraudulently charged me $49 for 10 tabs dispensed in June 26 and I paid $49 for then, to justify her TeleHealth Charge she put through prior to todays Consult!

Further, in spite and unprofessionally, she was going to put on my file, any antibiotics requests, I had to see my local Dr and I don't have one atm + I have infected foot and cannot weight bear and Disabled...It defeats the purpose and role of Instascripts!

[Name Removed], CEO WestFarmers, you have a nasty, unprofessional, fraudulent problem in your ranks!

I have used instant scripts numerous times before without issue but wont be using them again. 3 hour wait (which was fine). Consult said I would get a text to say when I am at the top of the queue. Never got the text. Got a text saying we tried to call and you did not answer (no one tried to call). It then said my consult was in progress (still no… Read more

call). Was then sent a message requesting more information to be uploaded to portal. When I tried to go to portal consultation had disappeared. I had to contact support who said they couldnt proceed as I needed to provide a copy of my medication and would only accept a photo of box..just ran out of my medication while waiting to get into my normal GP so already threw box out. They then just cancelled the consultation and told to go to my normal GP. I am trying to but unfortunately there is a two week wait. What is the point of instant scripts now?

I’m so confused by this service. They advertise that they have over 300 registered doctors and that you can speak to a doctor and get a prescription within 60–90 minutes. Instead, I waited over three hours for a callback, only to be told that the person I spoke to wasn’t a registered doctor. She couldn’t prescribe medications or provide medical… Read more

advice because again, not a doctor.

So, what’s the point of offering a prescription service if the person calling you back can’t actually prescribe anything? To make it even more frustrating, this wasn’t even a restricted medication—it was just progesterone. Really disappointing. She said I should go to the emergency room to ask for it. I’m sorry, what!?

My gout flare-up had lasted a week, and I'd had enough. With my local GP appointment still five days away, I decided to try telehealth, and found InstantScripts. Sunday afternoon - 1.5 hour wait, but that was fine because I was told to expect as… Read more

much, and I could have pulled out if I wasn't happy. Really easy to set-up the booking. My consultation was brief and polite. I was prescribed two standard medications. Apart from the likelihood of medication working, I feel better because I was able to be pro-active rather than helpless. I thoroughly recommend InstantScripts for the type of issue I had.

I had a very disappointing experience with InstaScript. Before paying the $49 consultation fee, I was asked what medication I needed. I clearly stated that I urgently required a prescription for domperidone to support breastfeeding. I then waited almost three hours for the doctor’s call, only to be told that they cannot prescribe this medication… Read more

via an online consultation.

I completely understand if prescribing domperidone online is against their policy. However, if that is the case, why wasn’t I told this before taking my payment, especially when I had already explained exactly what medication I needed? It would have saved me both time and money, and I could have arranged an appointment with another doctor instead.

To make matters worse, the doctor was defensive, raised her voice during the consultation, and was quite rude. When I questioned why this wasn’t explained earlier, I was essentially told that it was their policy and “not my problem.”

As someone on maternity leave with a newborn, losing $49 and three hours of valuable time was incredibly frustrating. Overall, this was a very disappointing experience, both in terms of customer service and transparency.

I don't understand why this company could not give me the amount of medication that I have previously been able to get from another company. I respect he told me it's law but how have I been able to get it from the other company. He seemed in a hurry to get me off the phone but was very polite.

The turnaround time between when I requested the appointment and the doctor called me was with 15 minutes which was amazing. The doctor was certainly professional and polite. My only negative was that I had asked for a female doctor but this really was not a problem for me but may be for others. Would definitely recommend them.

Diagnosed my issue straight away and prescribed me something for what was going on with me. I had the choice of taking the prescription to the pharmacy myself or I could use Instant Scripts to have them post the medication to me which is really convenient. I will be a return user to Instant Scripts.

The consultation was thorough, I felt confident the doctor believed the drug was safe for me to take (it is!), and the questions he asked were relevant but not at all intrusive.