Prime Medic

So quick, easy and professional when I was terribly unwell and in desperate need of a doctor. My regular GP is closed on Saturday so this service was a Godsend! Highly recommend them!

I cannot speak highly enough of Prime Medic and in particular, Dr Moshin. Dr Moshin has been wonderful. The convenience of having access to an online doctor, being able to get an appointment so easily and consistently receiving such great outcomes, i've been using Prime Medic for years, Highly recommend!

Compassionate Dr Naz – We had the privilege of Dr Naz doing a late night phone consultation for my 7year old daughter who had just acquired an ear infection tonight. Dr Naz was so helpful and well spoken and clearly understood exactly what my daughter would need to help relieve her ear infection. She was very caring and we are so grateful to have such a great experience.

The first doctor Dr. Moustafa Tahir Ali was not friendly or helpful. The second doctor I was fortunate to speak to helped me right away. Her bedside manner was wonderful and she provided the medication I needed.

My husband complained of not feeling well! Head/neck pain felt sick and dizzy I thought it was vertigo so made an appointment on line Appointment was made and within 15 minutes Dr Mohsin called Not happy with what he was hearing he quickly swapped to face time and was so calm and direct. He watched Simon do the physical tests and advised straight… Read more

to hospital

This I did 000 and 2 hours later tests and diagnosed with a stroke

Thank you for such a promote and quick follow up Calm advice and direction. Seriously having such quick access to medical help really saved Simon. His outcome would have been so much worse Thank you Prome Medic and to Dr Mohsin Warm regards Cathy Youl

Wonderful kind and caring doctor that I spoke too. Had opinions about things but respected my regular doctors treatment plan and assisted me. Without this service I would have spent my public holiday in the hospital emergency room so I appreciate the diligence and again kindness of the doctor I spoke too. The company also was punctual and communicated efficiently

Great service, I use it quite regularly, being a interstate truck driver, it’s hard to see a local doctor, using this service has allowed me to obtain medical assistance whilst on the road which is a great benefit.

No, I was not happy with this telehealth service. I was prescribed Tamiflu for a sinus infection. Luckily I realise that this was incorrect and asked for a phone call to rectify it.

I booked an appointment that included two appointments. I spoke to the lady on the phone for about five minutes in the first appointment and she couldn’t help, the appointment was really unprofessional. As they didn’t help , I contacted them and they agreed to refund $250 of the fee for the second appointment even though I felt that they should’ve… Read more

refunded all of it . However, we are now going on 30 days from the appointment and from the requested refund and from the time that they said that they would refund me and I still haven’t received a sent back. When I call paramedic, I’m answered by the same person who continues to say that it’s with the accounts department is being processed.. I feel like he’s the only person that works there, I’ve also sent five emails and other than the first email. I’m saying that the refund made the $250. I have never received a response to any other email., I’ve asked to speak to management who I’m told would call me back and no one ever calls me back. To this day, I’m still waiting for my money to be returned. I will need to file an NCAT I believe to get the money back in the end. I cannot believe how unprofessional this company is. I would never recommend them in my life. All you have to do is give him a phone call to see what I mean by how unprofessional they are .

My appointment was scheduled between 10:00 am and 11:00 am, yet I did not receive a call from the doctor until 4:59 pm. No communication was provided regarding the significant delay, which was extremely disappointing and showed a complete disregard for my time. When I finally spoke with the doctor, I found the consultation to be unhelpful. I… Read more

requested to speak with a different doctor but was told that, because the consultation had already taken place, this would not be possible. As a result, I advised that I would not be proceeding with my second consultation and requested a refund. The company confirmed that a refund of $250.00 would be issued; however, the lack of communication regarding the return of these funds has been equally disappointing. Had I known the standard of service and communication I would receive, I would never have booked this appointment. The complete lack of respect for patients' time, combined with poor customer service and inadequate follow-up, has been an incredibly frustrating experience. I would give this service 0 stars if I could and would not recommend it to anyone.

First time using the service. Got on the Prime Medic websites Live Chat to see if Prime Medic services could help with an Urgent Care appointment within an hour to allow me to get any scripts filled before the pharmacy closed. No Drs were available for home visits in my postcode (regional Qld), so I was offered Telehealth, which was more than… Read more

suitable. The Live Chat assistant booked me in immediately with a few basic details, before Live Chat ended I was called by Prime Medic staff to confirm booking and provide further details for Medicare Bulk-Billing. I also asked the person to put an urgent priority on my Telehealth appointment so that I could get to the pharmacy within the hour, they said that it was marked as urgent and Dr would call asap, but there was no guarantee it would be within the hour as I was calling before 11pm for an appointment, which is apparently the time that the normal Urgent Care services are available for the rest of the evening. Approx 45min later the Dr called and gave me an E-Script, I raced to the pharmacy with minutes to spare and seen the SMS requesting a "signature" for the consult, I quickly signed and received the E-Script moments later. Prescription filled, crisis averted. I feel the service provided by Prime Medic today was convenient, easy, stress-free and very professional. Dr was great, listened carefully, asked all the necessary questions to make a fair assessment of my medical issues and needs, he explained everything thoroughly before providing the E-Script and also made sure I could obtain my script immediately through the Prime Medic service and allowed me to end the call to rush to the pharmacy before close. Thanks Prime Medic for excellence in service, I will definitely be using the service again and recommend to anyone in need. ⭐⭐⭐⭐⭐

Very professional online gp service when you could be stuck inbetween specialist appointments. They really try to help and listen even if they can't they will help. Give them ago

I was in severe pain and exhausted, coming off a 16 hour shift. The last thing I needed was to try and find a doc open on a saturday. I callled PrimeMedic instead. They booked be in and had a call back in just over an hour. The doc actually listened and prescribed the antibiotics I needed as well as a medical certificate for work. Best part was… Read more

they were super friendly, fast and bulk billed. Couldn't ask for better, will definitely be using again in future.

Although I waited much longer than the appointment time given, I was updated along the way. The Doctor was great to talk to and helped me more than my regular GP. Prompt script given. I did have to follow up on the whereabouts of my medical certificate, it came thru quickly. Overall definitely a service Id recommend and use again. Show reply

Highly recommended. Whole process was fast and easy. I used my pensioner concession card so was bulk billed. You have to phone after 11pm at night to be eligible for this. Show reply

I was in pain, head, neck, ears, whole body aches… got great advice & med prescription. Didn’t have to leave the house at all. Great service & option to have when you are in pain. Show reply

Got a script for the condition that I have atm. Phone call was 40 minutes late Had to call because I was writing my symptoms & session timed out so wasn’t sure what was happening. Call was answered & after checking my details I was told I was next in line for a call. Did receive a call from a doctor & he was polite & listened to my symptoms & told… Read more ·  1

me he was going to send me a prescription for antibiotics. I received my e script not long after I got of the phone. So good result in the end. I rang around 8:20pm & had my script by 10pm. I am happy that prime medic helped me & this was the second time I had used them, & I wouldn’t hesitate to use them again. Thanks to the Doctor for helping me to get better as local doctors have a two week wait.

Thank you for All your professional and prompt assistance, I was very pleased with your service,I will be highly recommending your company to All my family and friends in Perth and interstate,yours sincerely Sally Show reply

A service i will absolutely use again. The process was easy and getting a script for antibiotics so quickly with a very caring doctor on the other line made the experience so pleasant in a seriously needed moment and that script has literally allowed myself to get antibiotics into my system so much faster than I expected allowing me to finally eat something today which I hadn't been capable of for days Show 3 replies

Disappointed in this service today. I’ve used Prime Medic previously for ongoing prescription & been mostly happy but today I have progressive UTI symptoms of several days duration & time for medical care. Trying to avoid waiting for hours at the medical Ctr I look at Prime medic who advertise appointments for $37.49/session &. Bulk billing for… Read more

eligible clients. Bulk billing info says ‘consult with an AHPRA registered doctor in u der 20-30 minutes. I call the number required for bulk billing and am told I can have a bulk billed appt after 11pm tonight (it’s around 10.30 am at this stage). Alternative is to pay $43 approx to have an appt within the hour. So basically the advertised Telehealth price is incorrect (this is for a 2 day medical certificate and not for an appt I’m told condescendingly and it’s extra for a prescription) , the wait time for bulk billed is egregiously false as I’m assured by the person I spoke to that they don’t offer bulk billed during regular hours, at all and all they can or will offer is a 12hr + wait and an appointment at a time that will have no pharmacy open for another 8 hours. Nearly 24 hour wait for an issue that can become a medical emergency by then (it’s happened to me before when swelling closed my urethra & infection rapidly ascended). I will reconsider using this service in the future and definitely would only recommend with clear qualifiers for use

Amazing! The Drs are so informative and helpful. I find I prefer dealing with the Drs through Prime Medic than my usual Drs in person as it’s a more thorough discussion and time spent understanding my concerns and needs. Thanks so much. Show reply

Do not believe the good reviews they are fake, this business is just Scam centre, you won't get a call from a Doctor, just excuses and ni actual consultation, yet they charge Medicare. Many Google reviews say the say story Update your now saying the doctor contacted me and couldn't connect, that a very story to what you've said before, as you've… Read more

said it went to message bank, but you never left a message? That's odd why would you not leave a message... The truth is as I've said you called that's not the issue, but soon as I answer you would hang up, 7 times in fact you did this... Just scamming the Medicare system... Please don't reply, remove me from you while system I never want to hear from your Company again

What a great service! It’s so hard to get into my local GP and this was almost immediate and I was able to get a script for the medication I needed and it’s so much cheaper. I don’t know why I didn’t use this service sooner. Show reply