Best Online Doctor / Telehealth Services

Telehealth lets you consult a healthcare provider over the phone or video call. With these online services becoming more of a staple, it’s important to know what they're all about, how you can access them, and how to choose an online doctor or service that’s right for you. Continue reading...

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Based on 13,704 reviews
updoc

Updoc

4.5 from 1,992 reviews

...once I mentioned it to the guys at work, they too loved the idea that you can stay at home and rest, rather than driving all over town, or stressing out while calling every clinic just trying to make an appointment. No more sitting in a waiting room with people who are otherwise contagious. Updoc is a much better way, all round!

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Kin Fertility

Kin Fertility

4.9  (3,262) Summary
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Polly
PollyWAPerth, WA4 posts
 
Easy to swallowVitamins were tastless and easy to swallow as they had this coating thing like they don't get stuck in the back of your throat.
Stigma Health

Stigma Health 🏆 2024

4.9  (498) Summary
Steve
Steve
 
Amazing serviceSuch a great service. Can usually book a call in a day or two, get sent the referral form straight after the appointment, get the results on the app and it’s all free. So much easier and better than going to the doctors. The staff and very friendly too, already told some friends about the service. Show reply
PrEP Health

PrEP Health 🏆 2024

4.9  (260) Summary
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PrEP Health
PrEP Health
 
Simple Online Doctor

Simple Online Doctor

4.8  (497) Summary
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Reginald Edwards
Reginald Edwards
  Verified
Good experience with online doctorVery helpful on phone and great information from Doctor. Was very proffesional
InstantScripts

InstantScripts

4.7  (2,942) Summary
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Emma T
Emma TWAPerth, WA
  Verified
Prompt serviceWas unwell at work and without instant scripts prompt service I would have had to leave early. Thank you!
Youly

Youly

4.6  (802) Summary
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Agni
Agni3 posts
  Fair Incentive
Easy process, good careVery easy to navigate the process. Web portal is informative and clear. The appointment is always on time, as booked.
updoc

updoc

4.5  (1,992) Summary
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Marlene
MarleneVICWestern District, VIC
 
Very convenient serviceThe doctor that called me was lovely and very thorough.
I was disappointed with the time it took for the doctor to phone me, all up the wait was about 7 hours and I will now have to wait until tomorrow to get my antibiotic script filled.
I understand there are probably many people waiting.
Pilot

Pilot

4.4  (1,766) Summary
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Nate
Nate
  Verified
Happy dudeGreat product, easy to order with fast shipping
My life is better after using pilot
Hub Health

Hub Health

4.3  (495) Summary
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Trevor P.
Trevor P.SAMetropolitan Adelaide, SA3 posts
 
Great serviceAt a time when it is getting harder to get an appointment with my local GP without a few days wait. It is good to have an online alternative for back up the process is easy to navigate and service is great.
Prime Medic

Prime Medic

4.3  (501) Summary
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Mereana R.
Mereana R.
 
Needed antibioticsSuper quick efficient and helpful. Would highly recommend particularly for children
Qoctor

Qoctor

3.9  (105) Summary
Dave A.
Dave A.
 
Instant Consult

Instant Consult

4.0  (76) Summary
Jim
JimNSWHunter Region, NSW
 
Loved itI was seen within 7 minutes. I felt I was consulted well by a respectful and personable professional.
someone.health

someone.health

3.5  (127) Summary
Evelyn R
Evelyn R13 posts
 
someone.health
someone.health   DM   
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Burst Health

Burst Health

4.4  (23) Summary
Braydon M.
Braydon M.
  Verified
Weight loss drugsGood product, easy ordering, good website, helpful fast easy good value
Minute Health

Minute Health

3.8  (22) Summary
Kim
KimNSWSydney, NSW
 
First time userPretty easy process. Did not take long easy questions. I will use it again if I need to
Click Clinic

Click Clinic

3.1  (15) Summary
ian
ian2 posts
 
good after some issuesafter some issues ended up a good result in the end Show 2 replies
Panraa Clinics

Panraa Clinics

5.0  (4) Summary
Rebekkah Nelson
Rebekkah Nelson7 posts
 
Fast efficient and affordableRung me 30 minutes before the time I booked for only 10 minute from my initial booking to consultation.
Easy, fast and affordable. What more could you ask for.
Doctors on Demand

Doctors on Demand

1.8  (42) Summary
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Josh T.
Josh T.
 
Great experienceNeeded a doctor urgently for a script for my daughter. Doctor was great. He had a personality and worked through my daughter’s long history quickly to get to the same conclusion we had. Didn’t have to leave our house to go to emergency so very happy!
Our Sage

Our Sage

2.1  (23) Summary
Olivia
OliviaQLDWide Bay-Burnett, QLD
 
House Call Doctor

House Call Doctor

1.5  (118) Summary
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thatsbabyx
thatsbabyx28 posts
 
UselessRang to book a doctor, booked with consult, got a text message 5 mins later saying the doctor would prefer I go to the emergency room and present my gastric problems. You’re a waste of space company, and your doctor is probably in bed tending to his own needs. Tosser
13 Doctor

13 Doctor

1.5  (98) Summary
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Genevieve
GenevieveQLDFar North Queensland, QLD2 posts
 
Should have read the reviews firstBooked appt, money taken from account, got a call from a ‘doctor’ who just listened and said he would email a medical cert out. Several phone calls and emails later, still no certificate.
The Lucy Rose Clinic

The Lucy Rose Clinic

2.0  (12) Summary
Leah
Leah3 posts
 
The Lucy Rose Clinic
The Lucy Rose Clinic   DM   
More
Docly

Docly

5.0  (2) Summary
Pieter P.
Pieter P.
 
This is a game changer!Doctor follows up and send through med cert quickly. Very happy with service
Medmate

Medmate

2.5  (4) Summary
Anne L.
Anne L.12 posts
  Verified
Unauthorised Credit Card for no service, no communicationI attended hospital, no doctor service received Medmate unauthorised charges.
Montu

Montu

1.4  (9) Summary
Nicholas H.
Nicholas H.
 
NextClinic

NextClinic

5.0  (1)
AaJjSs81
AaJjSs81SAMetropolitan Adelaide, SA6 posts
 
SwiftDoc

SwiftDoc

5.0  (1) Summary
deez n.
deez n.NSWRichmond-Tweed, NSW
 
Great service especially when Clinics are booked out for weeksDr McMahon called me and helped me with my problem, very caring and compassionate Dr. Very professional service.
WebDoctor

WebDoctor

5.0  (1) Summary
Jerry R.
Jerry R.
 
Quick, Fast and EasyOrdered an Online Medical Certificate and had it sent to me within 15 minutes!
MediSecure

MediSecure

4.0  (1) Summary
Alan B.
Alan B.
  Verified
Obtained a Prescription with easeI needed a prescription for medication that I am required to take daily. My GP was booked out for the next two days. I knew about Hub Health through my health insurer, I gave it a go and within 10 minutes I had a script siting in my inbox. Highly recommended.
ClinicALL

ClinicALL

1.0  (1) Summary
Siân B.
Siân B.QLDSouth East Queensland, QLD
 
updoc

Updoc

4.5 from 1,992 reviews

...once I mentioned it to the guys at work, they too loved the idea that you can stay at home and rest, rather than driving all over town, or stressing out while calling every clinic just trying to make an appointment. No more sitting in a waiting room with people who are otherwise contagious. Updoc is a much better way, all round!

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A woman wearing a surgical mask attending a telehealth appointment over video call.

What is telehealth?

Telehealth involves a remote consultation with a healthcare provider when it’s determined that a physical examination isn’t necessary. Telehealth services are also used when you can’t see your healthcare provider in person. They can include diagnosis, treatment, and prevention.

Healthcare providers that can provide telehealth services include general practitioners (GPs), specialists, allied health providers, nurses, and mental health professionals.

Before the onset of COVID-19, telehealth services were mainly used by those living in remote areas or who didn’t live near the medical specialists they needed to access. However, now these services are widespread and able to be accessed Australia-wide.

Is telehealth right for me?

Whether telehealth is right for you will largely depend on your location and how accessible your desired healthcare provider is, your access needs, time commitments, and personal preferences. There may be some instances where you’d choose to use telehealth services, and others where you’d attend face-to-face appointments.

Here are some pros and cons of using a web doctor or telehealth service.

Pros
More accessible and convenient than face-to-face healthcare, particularly for those who don’t live near the healthcare providers they wish to access.
Saves time travelling to and from appointments.
Reduces chance of infection, particularly during a pandemic or flu season.
Cons
Not all appointments can be done via telehealth, as sometimes there’s a need for a physical examination, procedure, or in-room treatment.
Technical difficulties or computer illiteracy may affect access to telehealth.
May be harder to discuss certain health topics over phone or video call.

Is telehealth covered by Medicare?

This depends on the healthcare provider. All Australians with a Medicare card can access telehealth services from certain healthcare providers without paying more than they usually would for an in-person appointment.

That means that if your appointments with your GP are bulk-billed, your telehealth appointment with the same GP will also be bulk-billed. If you pay a gap fee, then you’ll pay the same gap for a telehealth appointment.

There are also many online health providers, partiularly startups, that do not offer any Medicare rebate, which means you’ll pay the full cost of the service out of pocket.

Make sure you're eligible for a Medicare rebate with your GP

Check with your GP first to see whether you’re eligible for a Medicare rebate for a telehealth appointment. To be eligible for a Medicare rebate, you must have had an in-person consultation in the previous 12 months with the same GP or another GP at the same medical practice.

What to look for when choosing an online doctor or telehealth service

Services

You can find a variety of health services offered by different online providers. Some online health services specialise in certain areas of healthcare. For example, Kin Fertility specialises in reproductive health, and offers a contraceptive pill subscription service, which involves consults with a GP via text message and medication delivered straight to your door.

Similarly, Stigma Health offers discreet STI testing, allowing you to get a referral for testing without seeing a doctor, and sending results of your test straight to your phone.

Generally, e-health websites do not offer services for medical emergencies.

Communication

Check the communication methods offered by a provider, such as video, phone, email, or text consultations, and choose a provider that offers a method or methods that suit you.

Ease of use

Considering most or all of the service is done online, via video chat, or over the phone, it should be easy to navigate without assistance. Look for an easy sign-up process for online services, as well as easy-to-reach customer support, just in case you run into any issues on the website. If the service has a mobile app, look for a user-friendly interface that’s easy to understand.

Read reviews to see how accessible an online health service is

Reading reviews to see how simple an online service is to use will help you decide whether you want to try it or not. Reviewers on ProductReview.com.au discuss things like how easy it is to make an online appointment, how quickly their medication or results arrive, and how user-friendly they find the website or online portal of the service they’ve used.

Availability

Although telehealth doctors and services are seen as more convenient, you may still have to book an appointment well in advance. Check wait times, appointment duration, and compare your schedule to the operating hours of the service to ensure it’s easy for you to access.

Quality of care

Looking for reputable, experienced healthcare providers can help ensure you have a positive experience. Look for the credentials of a doctor to learn more about their area of expertise. Again, reading reviews can help you figure out whether practitioners are informative, helpful, and empathetic.

Privacy and security

If the privacy of your personal and medical data is a concern to you, make sure the healthcare provider has strong privacy and security measures in place to protect your information.

How can I get a medical certificate without going to the doctor?

If you’re too sick to leave bed but you need a medical certificate, then there are services that can help you. Now, there are plenty of online services, such as InstantScripts and updoc, that let you get a medical certificate without a face to face consultation with a GP. These completely online services usually come at a cost, usually costing between $20 to $25.

Some pharmacies, like Priceline, also offer medical certificates at a cost, letting you skip the doctor’s waiting room.

The bottom line

Online doctors and telehealth services offer a convenient way to access the healthcare you need, particularly when a face-to-face appointment isn’t necessary. Knowing what services are out there, whether you’ll have to pay, and how to choose a service that suits your needs will help you keep on top of your health and wellbeing.

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