Best Online Doctor / Telehealth Services

Based on 28,616 reviews
Location
Brand
Rating

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updoc

Updoc Australia: 24/7 On-Demand Telehealth 🏆 2026

4.7 

Get 20% OFF your first Standard or Priority Telehealth Consult with "PRODUCT20" at the checkout. Request a consult from anywhere in Australia.

updoc

updoc 🏆 2026

4.7 Summary
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sally.pilkington13 posts
 

Love that I can stay home when I’m sick and not spend half the day trying to see a doctor in person just to confirm I’m sick instead of actually resting. Love Updoc.

Kin Fertility

Kin Fertility

4.9 Summary
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Kara
 

Tried a few prenatals before settling on Kin, and I'm so glad I made the switch. They don't upset my stomach, don't leave a horrible aftertaste, and are much easier to take than the others I've tried. Highly recommend!

InstantScripts

InstantScripts 🏆 2026

4.6 Summary
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CatNSW5 posts
  Verified

Easiest and Quickest ... I rarely go to the doctor and this was my first respiratory complaint since before Covid. I tried a service linked to my… Read more

health fund and couldnt get their website to work and still waiting for a call back, I googled and looked at a couple and wasnt fussed on subscribing (or the reviews on this webpage), then thought of my pharmacist, and looked up Priceline and went through their link. Filled out the form, and as I wanted more than one day on my certificate, got a 20 to 30 min wait for a Doctor. Dr George called in that time, was sensible and didnt make me feel rushed. All done and dusted and back to bed. Oh and got to use my Sisters Club discount, bonus.

Stigma Health

Stigma Health

4.9 Summary
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NatWA
 

So easy to get a referral. Quick phone call on a Sunday morning bulk billed. No judgement, very friendly and professional. Thanks team.

NextClinic

NextClinic

4.9 Summary
Andrea V.QLD
  Verified

Fast efficient and friendly service Dr was very thorough and professional

Prime Medic

Prime Medic

4.6 Summary
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KellyQLD
  Verified

I booked an appointment that included two appointments. I spoke to the lady on the phone for about five minutes in the first appointment and she… Read more

couldn’t help, the appointment was really unprofessional. As they didn’t help , I contacted them and they agreed to refund $250 of the fee for the second appointment even though I felt that they should’ve refunded all of it . However, we are now going on 30 days from the appointment and from the requested refund and from the time that they said that they would refund me and I still haven’t received a sent back. When I call paramedic, I’m answered by the same person who continues to say that it’s with the accounts department is being processed.. I feel like he’s the only person that works there, I’ve also sent five emails and other than the first email. I’m saying that the refund made the $250. I have never received a response to any other email., I’ve asked to speak to management who I’m told would call me back and no one ever calls me back. To this day, I’m still waiting for my money to be returned. I will need to file an NCAT I believe to get the money back in the end. I cannot believe how unprofessional this company is. I would never recommend them in my life. All you have to do is give him a phone call to see what I mean by how unprofessional they are .

Pilot

Pilot

4.3 Summary
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J.J.QLD2 posts
 

Could be harder. Do lose firmness quicker than I used to. Size and girth not as much as I used to be as well. But, does seem to have some benefit.

Pilot
Pilot    

Hi J.J., Thank you for sharing that with us and for being… Read more (+1 reply)

Healthylife

Healthylife 🏆 2026

4.7 Summary
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J M.
 

Fantastic customer service with Ashleigh from Customer care. Had a little detour with my parcel arriving late and the box damaged causing my product… Read more

to have burst open She was onto it immediately. new product arrived withing 2 days and a $10 voucher for future use too. Thank you Ashleigh, professional and prompt

Youly

Youly

4.5 Summary
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Bea3 posts
 

Patient support takes multiple contacts to actually get a response. Treatment plan interface is buggy - in order to renew treatment plan you have to… Read more

contact patient support to manually skip it, then have another Telehealth consult because they don’t issue repeat scripts. This is not done with any urgency, I have had at least 3 instances where I have taken my meds late because I’ve been waiting for their patient support team to get back to me.

Don’t buy things from their “pharmacy” - prices are wildly inflated. E.g. they charge ~$615 for mounjaro 10mg - this costs ~$530 at chemist warehouse.

Avoid at all costs!

Abby Health

Abby Health

4.9 Summary
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Rizowana M.2 posts
 

Top notch customer service and excellent professionalism shown through out buying items.

Talked Therapy Platform

Talked Therapy Platform 🏆 2026

5.0 Summary
BeeNSW
  Fair Incentive Verified

It was very easy to book and choose a practitioner that was right for me with all the information and filters.

Burst Health

Burst Health

4.7 Summary
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Catherine RutterNSW
  Fair Incentive Verified

I’ve lost 12kilos and I recommend it to others Having to lose weight has made me feel great and look good again!

Hub Health

Hub Health

4.5 Summary
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Benjamin A.QLD
 

2 hours trying to get a prescription. Still I can't get it. They make me go to the different website, do this, do that ,do this again, you have to wait because of this. It ia the worst system every I experienced in many countries.

Simple Online Doctor

Simple Online Doctor

4.5 Summary
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Barry Hearle
  Verified

Easy to deal with and quick posting of products ect.

PrEP Health

PrEP Health

4.8 Summary
GmcNSW
 

Really happy with their service. Very easy to get in touch and people is very friendly.

Dr Jimmy

Dr Jimmy

4.9 Summary
Alexandra
 

I recommend doctor Jimmy, he has been very kind , patient and understanding with me

Instant Consult

Instant Consult

4.4 Summary
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ANNETTESA2 posts
  Fair Incentive

I had recently been I. Hospital ( had phlebitis and a uti. Path forms and help all occurred very quickly

Minute Health

Minute Health

4.0 Summary
Karanveer Singh K.ACT
 

Great service with excellent support was provided within the website.

The Lucy Rose Clinic

The Lucy Rose Clinic

3.8 Summary
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NikkiQLD
  Fair Incentive Verified

At 57, living with diabetes, I thought I was reasonably fit and healthy. I strength train three times a week, walk regularly, and eat a balanced… Read more

whole-food diet with plenty of protein, healthy fats, and carbohydrates.

Over a period of 3–6 months, I experienced rapid weight gain of around 12 kg, along with constant bloating. I could literally see myself getting bigger, and the harder I tried to lose the weight, the worse my symptoms became.

I tried countless approaches, including seeing doctors, therapists, and naturopaths, but nothing seemed to provide the answers I was looking for. As a last resort, I came across Lucy Rose Clinic online. After researching the clinic and reading the many positive reviews, I decided to give it a try.

I’ll admit I was sceptical at first, but I also felt there was a missing piece to the puzzle.

Since starting with Lucy Rose Clinic in March, I’ve lost 11–12 kg, my bloating has completely disappeared, and I genuinely feel fantastic. I can feel the difference from the inside out. My blood tests and other results have improved significantly, and my treatment plan has helped me get back to feeling like myself again.

If you’re struggling to find answers, don’t give up. My experience with Lucy Rose Clinic has been life-changing, and I’m so grateful I took that step. I only wish I’d found them sooner.

Our Sage

Our Sage

3.5 Summary
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ducksintherain69NSW
  Verified

Booked for a regular script repeat; I was away from home for exam period and hadn't kept track of how much medication I had left. The doctor was… Read more

rude and dismissive; she told me the dosage of my medication for my condition was extremely high. I told her it was actually at the low end and she simply told me "that is wrong". I have since confirmed that it definitely is at the lowest end.

She provided the repeat anyway (after a 1m 43s consult) so I'm unsure why she bothered being so rude to begin with.

If you actually need a skilled and knowledgeable practitioner I would not use this service.

Medmate

Medmate

3.9 Summary
Stefan6 posts
 

I have been told by the doctor during the call that I will get a repeat prescription, however, I found out that this hadn't happened. I called, left… Read more

a voice mail. No answer. I called again, waited for 45 minutes, then was prompted to leave a voice mail again. Left one, no answer again!!! That was days ago. I have had issues previously with not receiving timely calls, despite me booking a time slot. This is completely unacceptable and unprofessional. I am considering getting the Ombudsman involved, because only then will you be treated like a valued customer. I will look for another medical provider, as I need a certain degree of service, one that Medmate has proven not be able to provide. I would recommend, run from them!

Qoctor

Qoctor

3.4 Summary
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EladVIC3 posts
 

Bad service, they booked me in for an appointment, and the doctor never showed up.

Doccy

Doccy

5.0 
Danielle2 posts
  Verified

Easy to follow , fast service Extremely convenient when unable to drive to a doctor when living in the country

Panraa Clinics

Panraa Clinics

5.0 Summary
jordan KNSW
 

Really quick and easy service to get a required prescription, emailed over to me whilst still on the phone and the Doctor stayed on the line until… Read more

I’d checked I received it which I thought was great too! Well worth the money I paid, cheaper than a consultation at my regular gp and much more convenient

someone.health

someone.health

3.0 Summary
Maz M
 

Absolutely terrible to try and register/pick a Psychologist. Poor communication, constant platform errors, and then quick to charge you $100 for an… Read more

appointment non attendance, when it was actually their platform error. Logged in 5 minutes before session and waited 20 minutes and messages not responded to. Do not recommend!

Kantoko

Kantoko

3.9 Summary
HaydenNSW2 posts
 

I had a really great experience with Kantoko Australia. From the initial booking process right through to my appointment, everything was… Read more

straightforward, professional, and easy to navigate.

The psychiatrist was friendly, understanding, and took the time to listen to my concerns without making me feel rushed or judged. Being assessed for ADHD can feel a bit overwhelming, but the whole process was handled with care and respect, which made a huge difference.

The team was responsive, communication was clear, and I felt supported throughout the process. I’d happily recommend Kantoko Australia to anyone looking for ADHD assessment and treatment

Doctor Help

Doctor Help

5.0 Summary
Heath G.
 

Telehealth – I had a great experience with Doctor Help. The process was straightforward, and the consultation was convenient. The doctor was professional and… Read more

attentive to my needs, making me feel well cared for. I will definitely use their services again in the future and highly recommend them to anyone looking for reliable Telehealth services

Click Clinic

Click Clinic

2.9 Summary
michael b.NSW
 

Very poor turn around time to provide medical certificate….completed form on a Saturday and Monday lunch time I am still waiting. Contacted admin and… Read more

politely asked for an update to only be told 48 hours is the only time frame that they can provide.

I decided to pay for another medical certificate through updoc and received my certificate within the hour at a cheaper price.

I asked for a refund but was told they are only possible if you get over charged.

If you need your medical certificate promptly I would not bother using this company.

Click Clinic
Click Clinic    

Dear Michael, Our admin staff advised you that as… Read more

SwiftDoc

SwiftDoc

5.0 Summary
Paul BNSW
 

My Husband burnt his arm at work and didn't tell me till he got home at 7pm. The doctor helped us manage the wound without waiting hours at a… Read more

hospital or urgent care at 7.30PM. The video feature made it easy for the doctor to assess the situation and prescribe accordingly. He even suggested that because it happened at work it was work related and did the necessary paperwork for his boss. Premium service, will definitely use again

WebDoctor

WebDoctor

3.7 Summary
Wendy H.
 

Absolute scam company. Cancels appointments 5 minutes before repeatedly. Purports to be a legit clinic run by doctors but website only includes one doctor. Plan on making report to health care complaints commission. No ethics at all

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updoc

Updoc Australia: 24/7 On-Demand Telehealth 🏆 2026

4.7 

Get 20% OFF your first Standard or Priority Telehealth Consult with "PRODUCT20" at the checkout. Request a consult from anywhere in Australia.

A woman wearing a surgical mask attending a telehealth appointment over video call.

What is telehealth?

Telehealth involves a remote consultation with a healthcare provider when it’s determined that a physical examination isn’t necessary. Telehealth services are also used when you can’t see your healthcare provider in person. They can include diagnosis, treatment, and prevention.

Healthcare providers that can provide telehealth services include general practitioners (GPs), specialists, allied health providers, nurses, and mental health professionals.

Before the onset of COVID-19, telehealth services were mainly used by those living in remote areas or who didn’t live near the medical specialists they needed to access. However, now these services are widespread and able to be accessed Australia-wide.

Is telehealth right for me?

Whether telehealth is right for you will largely depend on your location and how accessible your desired healthcare provider is, your access needs, time commitments, and personal preferences. There may be some instances where you’d choose to use telehealth services, and others where you’d attend face-to-face appointments.

Here are some pros and cons of using a web doctor or telehealth service.

Pros
More accessible and convenient than face-to-face healthcare, particularly for those who don’t live near the healthcare providers they wish to access.
Saves time travelling to and from appointments.
Reduces chance of infection, particularly during a pandemic or flu season.
Cons
Not all appointments can be done via telehealth, as sometimes there’s a need for a physical examination, procedure, or in-room treatment.
Technical difficulties or computer illiteracy may affect access to telehealth.
May be harder to discuss certain health topics over phone or video call.

Is telehealth covered by Medicare?

This depends on the healthcare provider. All Australians with a Medicare card can access telehealth services from certain healthcare providers without paying more than they usually would for an in-person appointment.

That means that if your appointments with your GP are bulk-billed, your telehealth appointment with the same GP will also be bulk-billed. If you pay a gap fee, then you’ll pay the same gap for a telehealth appointment.

There are also many online health providers, partiularly startups, that do not offer any Medicare rebate, which means you’ll pay the full cost of the service out of pocket.

Make sure you're eligible for a Medicare rebate with your GP

Check with your GP first to see whether you’re eligible for a Medicare rebate for a telehealth appointment. To be eligible for a Medicare rebate, you must have had an in-person consultation in the previous 12 months with the same GP or another GP at the same medical practice.

What to look for when choosing an online doctor or telehealth service

Services

You can find a variety of health services offered by different online providers. Some online health services specialise in certain areas of healthcare. For example, Kin Fertility specialises in reproductive health, and offers a contraceptive pill subscription service, which involves consults with a GP via text message and medication delivered straight to your door.

Similarly, Stigma Health offers discreet STI testing, allowing you to get a referral for testing without seeing a doctor, and sending results of your test straight to your phone.

Generally, e-health websites do not offer services for medical emergencies.

Communication

Check the communication methods offered by a provider, such as video, phone, email, or text consultations, and choose a provider that offers a method or methods that suit you.

Ease of use

Considering most or all of the service is done online, via video chat, or over the phone, it should be easy to navigate without assistance. Look for an easy sign-up process for online services, as well as easy-to-reach customer support, just in case you run into any issues on the website. If the service has a mobile app, look for a user-friendly interface that’s easy to understand.

Read reviews to see how accessible an online health service is

Reading reviews to see how simple an online service is to use will help you decide whether you want to try it or not. Reviewers on ProductReview.com.au discuss things like how easy it is to make an online appointment, how quickly their medication or results arrive, and how user-friendly they find the website or online portal of the service they’ve used.

Availability

Although telehealth doctors and services are seen as more convenient, you may still have to book an appointment well in advance. Check wait times, appointment duration, and compare your schedule to the operating hours of the service to ensure it’s easy for you to access.

Quality of care

Looking for reputable, experienced healthcare providers can help ensure you have a positive experience. Look for the credentials of a doctor to learn more about their area of expertise. Again, reading reviews can help you figure out whether practitioners are informative, helpful, and empathetic.

Privacy and security

If the privacy of your personal and medical data is a concern to you, make sure the healthcare provider has strong privacy and security measures in place to protect your information.

How can I get a medical certificate without going to the doctor?

If you’re too sick to leave bed but you need a medical certificate, then there are services that can help you. Now, there are plenty of online services, such as InstantScripts and updoc, that let you get a medical certificate without a face to face consultation with a GP. These completely online services usually come at a cost, usually costing between $20 to $25.

Some pharmacies, like Priceline, also offer medical certificates at a cost, letting you skip the doctor’s waiting room.

The bottom line

Online doctors and telehealth services offer a convenient way to access the healthcare you need, particularly when a face-to-face appointment isn’t necessary. Knowing what services are out there, whether you’ll have to pay, and how to choose a service that suits your needs will help you keep on top of your health and wellbeing.