Best Online Doctor / Telehealth Services

Telehealth lets you consult a healthcare provider over the phone or video call. With these online services becoming more of a staple, it’s important to know what they're all about, how you can access them, and how to choose an online doctor or service that’s right for you. Continue reading...

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updoc_300_600
Based on 15,268 reviews
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updoc

Updoc

4.5 

A fantastic service , I was unwell in a remote part of the NT. The support and care was next level and I can’t recommend them highly enough 10/10

Kin Fertility

Kin Fertility

4.9  (3,272) Summary
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North Perth
North Perth
 
Stigma Health

Stigma Health 🏆 2024

4.9  (580) Summary
Jane
Jane
 
Amazingsuper convenient definitely will recommend to anyone needing a referral fast
PrEP Health

PrEP Health 🏆 2024

4.9  (272) Summary
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Blayke
BlaykeQLD
  Verified
Top notch clinicfast and accurate results and top notch crew. 5/5 stars Show reply
NextClinic

NextClinic

5.0  (179) Summary
Chantelle Y.
Chantelle Y.Victoria
  Verified
Fast and convenientThis is a very fast and convenient service, I highly recommend!
Simple Online Doctor

Simple Online Doctor

4.8  (523) Summary
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Steve
Steve
  Verified
Simple Online Doctor is a game changerThe service is always fast an efficient. The online consultation is friendly and accommodating. I highly recommend the service and I will continue to use the service. Show reply
InstantScripts

InstantScripts

4.6  (2,973) Summary
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Michelle C.
Michelle C.
 
Charging 3x more than everyone else‘InstantScripts’ is the highest priced online clinic in Australia. I searched other clinics and they all ranged from $15-$25 for a Telehealth appointment. Do not use they are owned by the same company as Kmart and Bunnings this is a cash grab not a health service
updoc

updoc

4.5  (2,648) Summary
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Jared
JaredQLD
 
ExcellentHelped with what I needed. Quicker to contact me then I thought.
Youly

Youly

4.5  (855) Summary
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Serena D.
Serena D.
  Fair Incentive
Pilot

Pilot

4.4  (1,785) Summary
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Bella
BellaTasmania2 posts
 
Prime Medic

Prime Medic

4.4  (703) Summary
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Leonie Vakalahi
Leonie Vakalahi
 
Prime medicSpoke to a doctor really satisfied with the experience over the phone , would highly recommend to booking again
Hub Health

Hub Health

4.3  (576) Summary
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Graham
GrahamVIC
  Fair Incentive
Great serviceHave been with Hub Health for many years, and have always been satisfied with the care and feedback.
Will continue to use for the foreseeable future.
Burst Health

Burst Health

4.5  (69) Summary
Dave
Dave
  Verified
Great Service and productsGreat service and process. Prompt delivery and communications. When I've needed to contact them I always got a response and they were friendly and helpful.
I would recommend them.
Instant Consult

Instant Consult

4.2  (141) Summary
nothanks101
nothanks101QLD12 posts
  Verified
Qoctor

Qoctor

3.8  (111) Summary
Fr A.
Fr A.VIC
 
Its a scamDo not use this site. It is a scam, they make you wait and still not call
someone.health

someone.health

3.5  (129) Summary
Susie
SusieNSW2 posts
 
Great team of psychologistsGreat team of caring psychologists. Affordable, quick and supportive therapy. Show reply
Minute Health

Minute Health

3.5  (33) Summary
s. scaife
s. scaifeVIC2 posts
 
TerribleExpensive. Failed to send certificate. Ignore emails. Subsciption is false advertising. Do not use
The Lucy Rose Clinic

The Lucy Rose Clinic

3.1  (30) Summary
Claude.C
Claude.CNSW
 
Panraa Clinics

Panraa Clinics

5.0  (8) Summary
Maria P.
Maria P.QLD3 posts
 
Click Clinic

Click Clinic

3.2  (18) Summary
garyzhou678
garyzhou6782 posts
 
Not recieving my medical certificatesDespite numerous attempts to contact them via email and phone calls regarding my missing medical certificates, I have not received any response. This lack of communication and failure to provide essential documents is unacceptable.

Edit:The team responded efficiently and was able to locate and send my certificates within a short timeframe! Show 4 replies

Medmate

Medmate

3.2  (10) Summary
MaggieM
MaggieM28 posts
 
Highly recommendedGreat follow through. Excellent service. Both medical and admin people performing above expectations.
Our Sage

Our Sage

2.0  (41) Summary
Innocent B.
Innocent B.3 posts
 
They say they can give you a prescription for $15, but they cant. Don't waste your moneyThey say they can give you a prescription for $15, but they cant. Don't waste your money.
Doctors on Demand

Doctors on Demand

1.7  (53) Summary
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AHnazi3Reich
AHnazi3ReichNSW4 posts
 
ScammersDon't even attempt to use them. Total scammers - have can these high paid leeches be so greedy? So many of the mongrels immigrating here to force money and send it overseas so more can come here. Disgusted our gov makes it so expensive for Australians to get a doctorate.
House Call Doctor

House Call Doctor

1.5  (119) Summary
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Bill R.
Bill R.QLD
 
Don't waste your time!!!what a bloody waste of time. After an hour on the phone being told incessantly someone will answer your phone soon, gave up and booked a 'callback'. Had to give personal data and medicare number before I could even book a callback . WHAT HAPPENS TO THAT INFORMATION!!!!
13 Doctor

13 Doctor

1.5  (105) Summary
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Ron
RonQLD
 
Montu

Montu

1.5  (19) Summary
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Leon L.
Leon L.
 
DELTA ONE 25)THCVery pleased with last order coz it comes a lot quicker than usual. Please to say my voice was heard, if there's a problem state it. Although the buds are great DELTA ONE THC25!
SwiftDoc

SwiftDoc

5.0  (2) Summary
Caroline B.
Caroline B.NSW8 posts
 
Professional and reliableI have been using SwiftDoc for a few months now and they are very professional and reliable. I'm very happy with this service
WebDoctor

WebDoctor

5.0  (1) Summary
Jerry R.
Jerry R.
 
Quick, Fast and EasyOrdered an Online Medical Certificate and had it sent to me within 15 minutes!
MediSecure

MediSecure

4.0  (1) Summary
Alan B.
Alan B.
  Verified
Obtained a Prescription with easeI needed a prescription for medication that I am required to take daily. My GP was booked out for the next two days. I knew about Hub Health through my health insurer, I gave it a go and within 10 minutes I had a script siting in my inbox. Highly recommended.
Helen.
Helen.NSW17 posts
 
Barwon Paediatrics

Barwon Paediatrics

4.0  (1) Summary
Anonymous.762
Anonymous.76213 posts
 
Ad
updoc

Updoc

4.5 

A fantastic service , I was unwell in a remote part of the NT. The support and care was next level and I can’t recommend them highly enough 10/10

A woman wearing a surgical mask attending a telehealth appointment over video call.

What is telehealth?

Telehealth involves a remote consultation with a healthcare provider when it’s determined that a physical examination isn’t necessary. Telehealth services are also used when you can’t see your healthcare provider in person. They can include diagnosis, treatment, and prevention.

Healthcare providers that can provide telehealth services include general practitioners (GPs), specialists, allied health providers, nurses, and mental health professionals.

Before the onset of COVID-19, telehealth services were mainly used by those living in remote areas or who didn’t live near the medical specialists they needed to access. However, now these services are widespread and able to be accessed Australia-wide.

Is telehealth right for me?

Whether telehealth is right for you will largely depend on your location and how accessible your desired healthcare provider is, your access needs, time commitments, and personal preferences. There may be some instances where you’d choose to use telehealth services, and others where you’d attend face-to-face appointments.

Here are some pros and cons of using a web doctor or telehealth service.

Pros
More accessible and convenient than face-to-face healthcare, particularly for those who don’t live near the healthcare providers they wish to access.
Saves time travelling to and from appointments.
Reduces chance of infection, particularly during a pandemic or flu season.
Cons
Not all appointments can be done via telehealth, as sometimes there’s a need for a physical examination, procedure, or in-room treatment.
Technical difficulties or computer illiteracy may affect access to telehealth.
May be harder to discuss certain health topics over phone or video call.

Is telehealth covered by Medicare?

This depends on the healthcare provider. All Australians with a Medicare card can access telehealth services from certain healthcare providers without paying more than they usually would for an in-person appointment.

That means that if your appointments with your GP are bulk-billed, your telehealth appointment with the same GP will also be bulk-billed. If you pay a gap fee, then you’ll pay the same gap for a telehealth appointment.

There are also many online health providers, partiularly startups, that do not offer any Medicare rebate, which means you’ll pay the full cost of the service out of pocket.

Make sure you're eligible for a Medicare rebate with your GP

Check with your GP first to see whether you’re eligible for a Medicare rebate for a telehealth appointment. To be eligible for a Medicare rebate, you must have had an in-person consultation in the previous 12 months with the same GP or another GP at the same medical practice.

What to look for when choosing an online doctor or telehealth service

Services

You can find a variety of health services offered by different online providers. Some online health services specialise in certain areas of healthcare. For example, Kin Fertility specialises in reproductive health, and offers a contraceptive pill subscription service, which involves consults with a GP via text message and medication delivered straight to your door.

Similarly, Stigma Health offers discreet STI testing, allowing you to get a referral for testing without seeing a doctor, and sending results of your test straight to your phone.

Generally, e-health websites do not offer services for medical emergencies.

Communication

Check the communication methods offered by a provider, such as video, phone, email, or text consultations, and choose a provider that offers a method or methods that suit you.

Ease of use

Considering most or all of the service is done online, via video chat, or over the phone, it should be easy to navigate without assistance. Look for an easy sign-up process for online services, as well as easy-to-reach customer support, just in case you run into any issues on the website. If the service has a mobile app, look for a user-friendly interface that’s easy to understand.

Read reviews to see how accessible an online health service is

Reading reviews to see how simple an online service is to use will help you decide whether you want to try it or not. Reviewers on ProductReview.com.au discuss things like how easy it is to make an online appointment, how quickly their medication or results arrive, and how user-friendly they find the website or online portal of the service they’ve used.

Availability

Although telehealth doctors and services are seen as more convenient, you may still have to book an appointment well in advance. Check wait times, appointment duration, and compare your schedule to the operating hours of the service to ensure it’s easy for you to access.

Quality of care

Looking for reputable, experienced healthcare providers can help ensure you have a positive experience. Look for the credentials of a doctor to learn more about their area of expertise. Again, reading reviews can help you figure out whether practitioners are informative, helpful, and empathetic.

Privacy and security

If the privacy of your personal and medical data is a concern to you, make sure the healthcare provider has strong privacy and security measures in place to protect your information.

How can I get a medical certificate without going to the doctor?

If you’re too sick to leave bed but you need a medical certificate, then there are services that can help you. Now, there are plenty of online services, such as InstantScripts and updoc, that let you get a medical certificate without a face to face consultation with a GP. These completely online services usually come at a cost, usually costing between $20 to $25.

Some pharmacies, like Priceline, also offer medical certificates at a cost, letting you skip the doctor’s waiting room.

The bottom line

Online doctors and telehealth services offer a convenient way to access the healthcare you need, particularly when a face-to-face appointment isn’t necessary. Knowing what services are out there, whether you’ll have to pay, and how to choose a service that suits your needs will help you keep on top of your health and wellbeing.

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