Best Online Doctor / Telehealth Services

Based on 29,338 reviews
Location
Brand
Rating

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updoc

Updoc Australia: 24/7 On-Demand Telehealth 🏆 2026

4.7 

Get 20% OFF your first Standard or Priority Telehealth Consult with "PRODUCT20" at the checkout. Request a consult from anywhere in Australia.

updoc

updoc 🏆 2026

4.7  Summary
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Chris C.
 

Definetly not good for long term prescription, if this is what you need then avoid. Used them for a script for antiviral, i asked for maximum… Read more

repeats, they wrote a script with minimal repeats for a medication that is low risk and safe for long term use. Then when i asked for more repeats they gave me a generic response from an admin staff rather than doctor and said i needed to book a new appointment and pay the booking fee. Definitely felt like a money grab with poor customer service.

Kin Fertility

Kin Fertility

4.9  Summary
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Kara
 

Tried a few prenatals before settling on Kin, and I'm so glad I made the switch. They don't upset my stomach, don't leave a horrible aftertaste, and are much easier to take than the others I've tried. Highly recommend!

InstantScripts

InstantScripts 🏆 2026

4.6  Summary
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Paul M 20 posts
   Verified

I have used Instantscripts a few times as I spend a lot of time on the road, I can't fault their service, very quick on return calls and drs who are easy to talk to with excellent results, can highly recommend.

Stigma Health

Stigma Health

4.9  Summary
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Sarah L.
 

Amazing efficient service highly recommend. Communication with staff was fast and simple if needed too

Abby Health

Abby Health

4.9  Summary
James
   Verified

Faultess! Waited <20 minutes. Doc was attentive, asked the right questions, correct treatment and follow up recommendation

NextClinic

NextClinic

4.8  Summary
Karen
   Verified

So easy, very quick was done in under an hour and script issued straight away. Thank you

Prime Medic

Prime Medic

4.6  Summary
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Kelly WA 2 posts
 

STAY AWAY! This is a dodgy company run by questionable foreigners! Find an alternative, its not worth it!

Healthylife

Healthylife 🏆 2026

4.7  Summary
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Owen WA 2 posts
 

Excellent job, please keep doing this. You are amazingly dedicated to your business.

Hims Australia

Hims Australia

4.3  Summary
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timboD ACT 2 posts
 

So far I have nothing but a crap experience - the promise of a proactive help is absolute rubbish. Formerly pilot now vacuumed up into some larger … Read more

venture capital entity?!! NOT delivered list: - no app - no instructions on how to use the injection pens - I had to you tube it - Facebook group of 1 - no appointments in calenderly for a phone call ...see attached photo - no actual way to delivery on service ...starting to sound like a formal complaint to the regulator - I look forward to their feedback,

Hims Australia
Hims Australia    

Hi, Thank you for sharing your feedback. I’m… Read more

Youly

Youly

4.5  Summary
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Mandy QLD
 

I find youly such a great service especially for busy mums who simply need a script! Fast convenient and delivered to your door next day!

Talked

Talked 🏆 2026

5.0  Summary
Yoko VIC
   Fair Incentive

I'm so happy with my therapist. It was so easy to search what the kind of support I needed. And have a chat via the chat feature before starting.

Burst Health

Burst Health

4.7  Summary
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Ryan 3 posts
 

Have received deluvery and I am very satisfied with the support.

Hub Health

Hub Health

4.5  Summary
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Steph QLD 2 posts
 

Easy to use service in the nib app, driendly and timely customer service.

Simple Online Doctor

Simple Online Doctor

4.5  Summary
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Patrick South Australia
 

Online service was good and the communication was better than ai

PrEP Health

PrEP Health

4.8  Summary
Victor Yu Zhang
   Verified

Very convenient and helpful. It’s great to have such service around.

Dr Jimmy

Dr Jimmy

4.9  Summary
KylieG VIC
 

I’ve used Dr Jimmy several times and have always found the service quick, straightforward and professional. Medical certificates are provided promptly and the whole process is very easy. Highly recommend.

Instant Consult

Instant Consult

4.5  Summary
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Shane NSW 2 posts
 

Very easy and straightforward. Highly professional will definitely use again.

Doccy

Doccy

5.0 
Liam Andrew
   Verified

Very easy to use and did exactly as i needed it to do

Minute Health

Minute Health

4.0  Summary
Terri NSW
 

I also may have been tricked into paying monthly. I have tried to get a contact number for them and tried to cancel my subscription without success.… Read more

Scammers. They are also linked to Updoc but when I got in contact with Updoc they stated they are not linked but I know they are. I am going to have to change my bank account as you can not contact them.

The Lucy Rose Clinic

The Lucy Rose Clinic

3.7  Summary
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Ashley
 

Before starting my treatment I felt so exhausted all the time, my body ached, I had a constant feeling of anxiety and depression and I continued to… Read more

gain weight that wouldn’t budge even though I was doing all the right things. The team at the Lucy Rose clinic were so understanding and helpful right from the start. Once I started my supplements and made the necessary dietary changes I noticed improvements immediately. Within 2 months I dropped 7kgs, I had more energy, brain fog disappeared and that constant anxiety was gone. I’m excited to see any further improvements and look forward to feeling my best at 35

Our Sage

Our Sage

3.5  Summary
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ducksintherain69 NSW
   Verified

Booked for a regular script repeat; I was away from home for exam period and hadn't kept track of how much medication I had left. The doctor was… Read more

rude and dismissive; she told me the dosage of my medication for my condition was extremely high. I told her it was actually at the low end and she simply told me "that is wrong". I have since confirmed that it definitely is at the lowest end.

She provided the repeat anyway (after a 1m 43s consult) so I'm unsure why she bothered being so rude to begin with.

If you actually need a skilled and knowledgeable practitioner I would not use this service.

Medmate

Medmate

3.8  Summary
Kaz 7 posts
 

I recently used Medmate for a Doctor consultation. I knew if I went to my local medical centre I’d be waiting minimum an hour for a consultation.… Read more

With Medmate, a Doctor called me within half an hour. I received a text prior to notify the Dr would be calling soon. Fast, convenient and thorough. You also receive a follow up call from one of the Nurses a day or two later to check in on you and to see if you’re doing well. Such a fantastic service, I was so impressed! I will definitely be issuing this service again.

ConsultNow

ConsultNow

4.9  Summary
Stuart Y.
 

Was easy to sign up and make an appointment with a doctor. They phoned me within half and hour and I spoke with a very friendly and helpful doctor

Qoctor

Qoctor

3.4  Summary
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Elad VIC 3 posts
 

Bad service, they booked me in for an appointment, and the doctor never showed up.

InstantMed

InstantMed

4.9  Summary
Kurt D. NSW
   Verified

so far so good, sometimes they get wrong information, only one minor issue so far

Panraa Clinics

Panraa Clinics

5.0  Summary
jordan K NSW
 

Really quick and easy service to get a required prescription, emailed over to me whilst still on the phone and the Doctor stayed on the line until… Read more

I’d checked I received it which I thought was great too! Well worth the money I paid, cheaper than a consultation at my regular gp and much more convenient

someone.health

someone.health

2.9  Summary
Lil
 

Awful experience. I had booked an appointment several weeks out because it was the only appointment available for my preferred provider, only for all… Read more

the appointments to be cancelled from their end without notification. Now the next available appointment is an additional several weeks away. If you need any help, you’re not going to get any unless you’re willing to get cancelled on. Absolutely awful

someone.health
someone.health    

Dear Lilian, I’m sorry to hear about your… Read more

Kantoko

Kantoko

3.9  Summary
Sinbal hadad QLD 3 posts
 

Very caring team and great support, easy to use app

Doctor Help

Doctor Help

4.3  Summary
Miriam
 

They refuse to backdate medical certificates, so my money was wasted

Click Clinic

Click Clinic

2.8  Summary
michael b. NSW
 

Very poor turn around time to provide medical certificate….completed form on a Saturday and Monday lunch time I am still waiting. Contacted admin and… Read more

politely asked for an update to only be told 48 hours is the only time frame that they can provide.

I decided to pay for another medical certificate through updoc and received my certificate within the hour at a cheaper price.

I asked for a refund but was told they are only possible if you get over charged.

If you need your medical certificate promptly I would not bother using this company.

Click Clinic
Click Clinic    

Dear Michael, Our admin staff advised you that as… Read more

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updoc

Updoc Australia: 24/7 On-Demand Telehealth 🏆 2026

4.7 

Get 20% OFF your first Standard or Priority Telehealth Consult with "PRODUCT20" at the checkout. Request a consult from anywhere in Australia.

A woman wearing a surgical mask attending a telehealth appointment over video call.

What is telehealth?

Telehealth involves a remote consultation with a healthcare provider when it’s determined that a physical examination isn’t necessary. Telehealth services are also used when you can’t see your healthcare provider in person. They can include diagnosis, treatment, and prevention.

Healthcare providers that can provide telehealth services include general practitioners (GPs), specialists, allied health providers, nurses, and mental health professionals.

Before the onset of COVID-19, telehealth services were mainly used by those living in remote areas or who didn’t live near the medical specialists they needed to access. However, now these services are widespread and able to be accessed Australia-wide.

Is telehealth right for me?

Whether telehealth is right for you will largely depend on your location and how accessible your desired healthcare provider is, your access needs, time commitments, and personal preferences. There may be some instances where you’d choose to use telehealth services, and others where you’d attend face-to-face appointments.

Here are some pros and cons of using a web doctor or telehealth service.

Pros
More accessible and convenient than face-to-face healthcare, particularly for those who don’t live near the healthcare providers they wish to access.
Saves time travelling to and from appointments.
Reduces chance of infection, particularly during a pandemic or flu season.
Cons
Not all appointments can be done via telehealth, as sometimes there’s a need for a physical examination, procedure, or in-room treatment.
Technical difficulties or computer illiteracy may affect access to telehealth.
May be harder to discuss certain health topics over phone or video call.

Is telehealth covered by Medicare?

This depends on the healthcare provider. All Australians with a Medicare card can access telehealth services from certain healthcare providers without paying more than they usually would for an in-person appointment.

That means that if your appointments with your GP are bulk-billed, your telehealth appointment with the same GP will also be bulk-billed. If you pay a gap fee, then you’ll pay the same gap for a telehealth appointment.

There are also many online health providers, partiularly startups, that do not offer any Medicare rebate, which means you’ll pay the full cost of the service out of pocket.

Make sure you're eligible for a Medicare rebate with your GP

Check with your GP first to see whether you’re eligible for a Medicare rebate for a telehealth appointment. To be eligible for a Medicare rebate, you must have had an in-person consultation in the previous 12 months with the same GP or another GP at the same medical practice.

What to look for when choosing an online doctor or telehealth service

Services

You can find a variety of health services offered by different online providers. Some online health services specialise in certain areas of healthcare. For example, Kin Fertility specialises in reproductive health, and offers a contraceptive pill subscription service, which involves consults with a GP via text message and medication delivered straight to your door.

Similarly, Stigma Health offers discreet STI testing, allowing you to get a referral for testing without seeing a doctor, and sending results of your test straight to your phone.

Generally, e-health websites do not offer services for medical emergencies.

Communication

Check the communication methods offered by a provider, such as video, phone, email, or text consultations, and choose a provider that offers a method or methods that suit you.

Ease of use

Considering most or all of the service is done online, via video chat, or over the phone, it should be easy to navigate without assistance. Look for an easy sign-up process for online services, as well as easy-to-reach customer support, just in case you run into any issues on the website. If the service has a mobile app, look for a user-friendly interface that’s easy to understand.

Read reviews to see how accessible an online health service is

Reading reviews to see how simple an online service is to use will help you decide whether you want to try it or not. Reviewers on ProductReview.com.au discuss things like how easy it is to make an online appointment, how quickly their medication or results arrive, and how user-friendly they find the website or online portal of the service they’ve used.

Availability

Although telehealth doctors and services are seen as more convenient, you may still have to book an appointment well in advance. Check wait times, appointment duration, and compare your schedule to the operating hours of the service to ensure it’s easy for you to access.

Quality of care

Looking for reputable, experienced healthcare providers can help ensure you have a positive experience. Look for the credentials of a doctor to learn more about their area of expertise. Again, reading reviews can help you figure out whether practitioners are informative, helpful, and empathetic.

Privacy and security

If the privacy of your personal and medical data is a concern to you, make sure the healthcare provider has strong privacy and security measures in place to protect your information.

How can I get a medical certificate without going to the doctor?

If you’re too sick to leave bed but you need a medical certificate, then there are services that can help you. Now, there are plenty of online services, such as InstantScripts and updoc, that let you get a medical certificate without a face to face consultation with a GP. These completely online services usually come at a cost, usually costing between $20 to $25.

Some pharmacies, like Priceline, also offer medical certificates at a cost, letting you skip the doctor’s waiting room.

The bottom line

Online doctors and telehealth services offer a convenient way to access the healthcare you need, particularly when a face-to-face appointment isn’t necessary. Knowing what services are out there, whether you’ll have to pay, and how to choose a service that suits your needs will help you keep on top of your health and wellbeing.