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 AI reviews summary 

The following analysis synthesises customer feedback for NextClinic telehealth services.

NextClinic receives high praise for its speed and convenience, particularly for users requiring medical certificates, specialist referrals, and routine prescription repeats. The service is frequently described as a reliable alternative when local GPs are unavailable or when users are in rural or remote areas. While the majority of feedback is positive, a small segment of users has raised concerns regarding the clinical limitations of telehealth and the cost-efficiency of short-term prescriptions.

Pros
Exceptional Speed and Efficiency: Users frequently report receiving medical certificates and e-scripts within minutes of application, with many doctor callbacks occurring in under 10 minutes.
User-Friendly Interface: The website and booking portal are praised for being straightforward, easy to navigate, and accessible for users with "busy lives" or those who are too unwell to travel.
Professional and Empathetic Clinicians: Doctors are often described as thorough, professional, and kind, providing clear medical advice and follow-up plans despite the remote nature of the consultation.
Cost-Effective Alternative: Many users find the service significantly cheaper than private GP consultations, particularly for simple administrative tasks like referrals or certificates.
Cons
Clinical Limitations: Some users were frustrated when doctors refused to prescribe specific medications (like antibiotics or compounding medicines) without a physical examination, despite paying the consultation fee.
Prescription Quantity Issues: Recurring complaints exist regarding doctors only providing single-month scripts without repeats for long-term medications, effectively doubling the cost for the patient.
Administrative Errors: Isolated reports mention incorrect names on medical certificates and difficulties reaching a support team to rectify these errors without paying for a new service.
Inconsistent Consultation Quality: While most find the doctors professional, a few users reported "rude" or "unprofessional" interactions and felt that some referrals were merely "copy-pasted" without due diligence.
Verdict

NextClinic is a highly efficient solution for straightforward medical needs such as sick notes, referrals, and urgent script refills when a regular GP is inaccessible. It is best suited for administrative medical tasks, though users should be aware that complex diagnoses or requests for long-term repeats may be limited by telehealth regulations or individual clinical discretion.

678 reviews
5 Aspen  · Quick and straightforward. Great when you are too sick to go out in the cold.
5 Lady Brahmi  · Awesome!! Fast, honest and reliable. Which is what we all need these days. Thankyou God bless
5 NES11J  · Awesome! Quick med cert for one day use on non life threatening sickness. Keep up the great service!
5 Lindsay H.  · So easy to organise and well priced same day script
5 Cherie  · So fast so easy and very reliable Very good price too Thank you for your very fast response
5 Jenn  · It was quick and easy just what l needed thank you
Beck
BeckWA9 posts
 

Actually really impressed with next clinic. I’ve never used them before but I was going through some stress after my own GP not listening to my concerns and I just wanted further investigation. I spoke with a doctor over the phone. He didn’t dismiss me. He went ahead with my request for a CT. Then following that just their response times and… Read more

communication from next clinic we’re so good they replied so quickly and had empathy. Will definitely use next clinic in future. I tried another clinic first who dismissed me and wouldn’t follow through with my request.

Linda L.
Linda L.
  Verified

Thank you so, so much to the Dr at next clinic for helping me out today. I ran out of a medication that I thought I had a repeat script for. After a few days of not taking the med, I began experiencing severe withdrawal symptoms. It was a horrible 24hours. I couldn’t afford to see a GP on a Sunday which led me to find next clinic on-line. For… Read more

little cost, In less than 30 mins, I had the script I needed. Got the medication asap. Now I just have to give it some time before I feel normal again. I couldn’t be more thankful and grateful for this service.

Reviews with attachments

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Marilyn
MarilynACT7 posts
  Verified

Great service with little effort – Fast, easy way to get a doctor’s certificate when you have something simple as the common cold or flu. I don’t need to pay $90 and turn up to an office in person. For anything serious please see your doctor.

Latest follow-ups

Jodi.Z
Jodi.Z
  Verified

I explained to the Dr. that the over the counter motion sickness tablets DO NOT work for me (tried them before), and they went and prescribed me over the counter medication!!! wait of time and money.. I cannot believe this! Why would I pay $50 for a consult if I could go and get over the counter medication myself!! NOT HAPPY

 Follow-up  · I never got a response to my review, so no reasoning or alternative was given‍‍ I have dealt with NEXTCLINIC before and everything was spot on!. ;)

Hels
HelsVIC3 posts
 

3d after returning home from a trip to see family in Canada, I became acutely very unwell on a Friday evening. I live alone and was not well enough to drive, so contacted NextClinic. This was my first experience with Telehealth, and was very… Read more

impressed with the registration process, and the prompt response from a doctor within 20mins of registration. He was polite and respectful, confirmed symptoms and relevant detail, offered his professional advice and then forwarded an escript which meant I could commence treatment within a couple of hours of initial contact. Thanks to such prompt intervention, I avoided further escalation/complications and now on the road to recovery. Overall, a positive experience, thank you.

 Follow-up  · I didn’t need f/u, the diagnosis was correct and the prescribed medication effective so I made a full recovery w/o complications. The escript facilitated the process as I was able to access the medication within an hour so no time wasted

Positive reviews

Bruce D.
Bruce D.NSW4 posts
  Verified

This service is so easy to use. The website is very easy to navigate and the price is pretty good. Do yourself a favor and give them a go. I’ve been using them for a while now and very happy.

Michelle R.
Michelle R.
  Verified

I live rurally and this service saved me from a long drive into town to obtain a medical certificate, ie if I could get a gp appointment in the first place. A very convenient service

Nicholas
NicholasQLD
  Verified

Amazing service and response time. The Doctor I spoke to was lovely and so very helpful, kind, professional and understanding. I will definitely be using this service again. Highly recommended. Thank you so much NextClinic.

Negative reviews

Ken M
Ken MQLD
  Verified

Fom NexClinic when they charged for a repeat script but only gave a single script. Your medication is not available via express script pathway (24.90$) and doctors don’t prescribe repeats for all medication if it is not clinically appropriate which is in your case. PLEASE MAKE SURE TO SEE YOUR SPECIALIST OR GP IN PERSON BEFORE YOUR MEDICATION RUNS… Read more

OUT. I capitalise what they sent. SO advice is avoid at all cost and take their advice see your own doctor or another provider but not NextClinic

Jacqui M.
Jacqui M.WA3 posts
 

Inconsistent service and poor follow-up. I was initially prescribed treatment, but a repeat was declined and I was told to book with another doctor. When I asked for clarification before paying for another appointment, I received no reply. Patients shouldn’t be expected to rebook and pay again without clear guidance. Very disappointing experience.

NextClinic
NextClinic    

You were not charged for your rejected requests.

Zoe
ZoeNSW2 posts
  Verified

Unacceptable. Referrals from “doctors” just copy your comments and paste into a letter. No due diligence - they just take your money with no actual phone call. Disgraceful.

NextClinic
NextClinic    

Did you read our support reply and you have been… Read more

Recent reviews

Tracy
TracyTAS2 posts
  Verified

Very helpful service when I was unable to get in to see my gp for several days. Was able to get a script and advice for my issue. Friendly and thorough in his explanation

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Sandra L.
Sandra L.SA2 posts
  Verified

Realised the night before my Specialist appointment that my Referral had expired. Checked online to see if my usual Medical Clinic had any appointments for the next day. Of course, all booked out. Did an online search of my other options and located NextClinic. Phone appointment made, paperwork filled in online. The next day, exactly on time, a… Read more

call was received and my referral was emailed to me. Problem with expired Referral averted! Very impressed with NextClinic; will use again.

Merri
Merri8 posts
  Verified

The response from the NextClinic doctor was excellent, but the prescription for my medication didn't have the Medicare authority. So, the medication lasts for 4 weeks from today, and it comes with the proviso, "if needed before 01-July-2026 consult pharmacist." this is 7 weeks and 2 days, leaving a shortfall of 3 weeks 2 days. Will a pharmacist be… Read more

able to dispense the medication in 4 weeks time, or do I have to wait for the extra 3 weeks 2 days without medication? Just wondering.

Judith
JudithVIC3 posts
  Verified

Process for medical certificate was super easy. Received medical certificate with in a minute. So much better than having to go to doctor for a medical certificate.

Maria D
Maria D
  Verified

Today I used NextClinic for the first time and I was left very impressed and satisfied by their professionalism, care and support. I felt like I’d just walked into a good old fashioned Australian doctor’s clinic again. I will recommend them to everyone I know.

michelleredfern1983
michelleredfern1983VIC2 posts
  Verified

Fantastic service. Dr reviewed my script request and detailed info almost immediately after I sent it through. Great how if they deny the script for some reason they give your money back and provide you a detailed reason why by email, inviting you to make an app where you can speak with them about it. Literally all this happens within 10 minutes.… Read more

If it’s not just a repeat then you have to make a consultation app where you talk to rather by video but since I’ve just wanted repeats I haven’t had to do that. If that’s all I want and u get denyed theyl tell you why and refund you and you can redo it or do a consultation one. Sometimes they deny only cos i you just forgot to say your dr prescribed it previously or that you had been on it for at least several months or that it works well. They can’t just give you a repeat if they don’t know if those things are true it could be a different med and it is harmful to you they wouldn’t want that or the legal repercussions. If everything is true about the repeats tho and said like that they send through the script right away. Like in 10min. And no waiting to submit it. I literally go onto the site already parked in front of the chemist I know it will be that quick and easy. Which is what we woman need in a service when we are unfairly forced by nature to use medications just to function the way our bodies functioned most of our lives. Most women don’t even know why their whole bodies are falling apart. Once you figure it out you feel so cheated by nature and by the human races unwillingness (until now) to research and find fixes for or even acknowledge this problem. Being able to get my old self back without huge dramas is very important and this is by far the best simplest online dr experience I’ve ever had. I don’t want to go bak to my dr!!

dij_aus
dij_ausSA8 posts
  Verified

I required new scripts and could not get into my own GP for over a week. The booking process was very easy, the call back time chosen and the call received. The doctor was very helpful, asked appropriate questions and provided the support needed. The cost is not covered. It is under $50.

ptero5
ptero53 posts
  Verified

My repeats had run out for my medication just before the weekend and my regular GP was not available. The process to get a prescription dispensed was very easy, efficient and affordable.

Georgie
GeorgieNSW
 

Was such a wonderful service. I received a call from the doctor when it suited me and received my escript with ease. Thoroughly recommend NextClinic and will use this service in the future.

Darren
DarrenWA
  Verified

Easy to use and almost instant, I forgot to get a renewed specialist referral letter from my usual GP and I needed to do it online last minute. I just put in all the relevant details and I had that referral letter in my inbox within two minutes. Couldn't have had a easier or faster experience if I tried!

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Beeoz8
Beeoz8
  Verified

My daughters doctor was friendly and thorough, and I appreciated the detail in the telehealth appointment. The website is easy to navigate, and the wait time for the call was minimal

Upasna
Upasna2 posts
  Verified

Nextclinic team was an awesome. I received a call from a Dr Neena regarding my referral to my specialist and she was so good and help me out regarding this issue. I recommend next clinic for quite prescription or referrals.

Susan K
Susan KSA2 posts
  Verified

Convenient way to access medical advice and treatment. I received a call at the appointed time and the Dr took a brief but relevant history of my symptoms and gave me advice and sent through a script. The Dr was friendly made me feel at ease to discuss my symptoms. Excellent service.

Naomi Contor
Naomi Contor
  Verified

After remedying the phone issues the consultation with the Dr was as needed. A very convenient way to get to a Dr for treatment. Nice to hear a local Dr on the phone.

Angela
Angela
  Verified

Perfect situation for an existing medical condition with ongoing medications in place allows patient to rest at home and frees up Dr to attend to other patients at the practice very pleased with the process and speed of reply greatly appreciated

brian k.
brian k.4 posts
  Verified

I was called back within five minutes at 9am on a Monday morning. Doctor was lovely. I was driving and he waited till I pulled up and most of all I could understand him

Simon. E
Simon. E
  Verified

This service is very user friendly and I was contacted by a doctor shortly after completing the application, the whole process was completed in minutes. I would and will highly recommend this service to anyone requiring any medical assistance when unable to get an appointment in person.

Scott D.
Scott D.WA3 posts
  Verified

Quick and easy process to book a referral for a specialist. Doctor called about 9 minutes after the appointment time, so better than an in person doctors visit. I felt comfortable the doctor got enough information from me regarding the need to consult a specialist and received the referral almost immediately. Show details

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