760 reviews
AI reviews summary
Pros
Verdict
NextClinic provides a highly efficient and user-friendly telehealth service for those requiring quick medical certificates, prescriptions, and referrals. Its primary strengths are the speed of response and the professional conduct of its medical staff. While some users have raised concerns regarding pricing transparency and the denial of specific requests, these issues do not appear in large enough quantities to be considered a recurring trend.
Doctor prescribed medicine with instructions to repeat in 7 days but failed to give a repeat on the script. Emailed to rectify error and issue was dealt with promptly. Minor inconvenience
Thinly disguised [Content Removed]. They charge a $50 consult each month for 2-5 minutes on the phone. Then you discover the actual weight loss drug costs $270 a month initially (plus purchasing required needles). This is just manageable for me. Next consult ... 2 minutes for $50 and increase the dosage ... with no mention of the price impact ....… Read more
$398. Nearly $400 a month .... forget it. I cannot afford that.
Be very very wary of dealing with these people.
The suck-in $50 a month is for the 2-5 minute phone consult ... everything else is very expensive and ramps up with increasing dosage level. With no mention of the price change.
Reviewing their website and it is buried many screens down about the inherent actual costs ... once bitten. Good bye NextClinic!
For ease of service they are good. But costs they seem to make things up. Continue on current dose = same price, reduce the dose = increased price to reduced dose compared to previous prescriptions. Sad as it’s so much easier to continue rather than change providers.
Yes, our pricing depends on pharmacy prices but still… Read more (+4 replies)
Reviews with attachments
Doctor was fine, quick, the problem is i called for a script, $59, the link won't open, I can't get the script! It's saturday morning, can't cal anyone just have to send an email to their IT! Who knows how long that will take! Update; I got the script, came through. I got to the chemist and the doctor has written a script for amoxicillin. I am… Read more
allergic to penicillin, amoxicillin is penicillin! I wrote on the initial eeb page and told him on the phone! Thankfully the chemist knows what they are doing!
Hi Jarod, your email has been replied within 15 minutes. What do you mean by this review?
This company uses overseas call centre staff from Cebu who are act illegally. For the past 2 days a spiteful Admin located in Cebu has now three times cancelled the doctors script for me - which is illegal in Australia. In AU an admin staff member cannot cancel a GP’s script. An overseas staff member can NOT cancel an Australian doctors script -… Read more
it’s ILLEGAL. I’ve called the 1300 number 10 times - no one answers the phone but a Cebu accent directs you to email support. Support just ignore. Do not use this company, there are no Australian staff in Australia to help you or provide any assistance or support.
Great service with little effort – Fast, easy way to get a doctor’s certificate when you have something simple as the common cold or flu. I don’t need to pay $90 and turn up to an office in person. For anything serious please see your doctor.
Latest follow-ups
Very easy to use. And a GP called me at my scheduled time and he was professional and was good to talk with
Follow-up · The rash cleared up nicely so thanks for asking!
3d after returning home from a trip to see family in Canada, I became acutely very unwell on a Friday evening. I live alone and was not well enough… Read more
to drive, so contacted NextClinic. This was my first experience with Telehealth, and was very impressed with the registration process, and the prompt response from a doctor within 20mins of registration. He was polite and respectful, confirmed symptoms and relevant detail, offered his professional advice and then forwarded an escript which meant I could commence treatment within a couple of hours of initial contact. Thanks to such prompt intervention, I avoided further escalation/complications and now on the road to recovery. Overall, a positive experience, thank you.
Follow-up · I didn’t need f/u, the diagnosis was correct and the prescribed medication effective so I made a full recovery w/o complications. The escript facilitated the process as I was able to access the medication within an hour so no time wasted
Follow-up · I did not require f/u as I was prescribed appropriate medication for the acute issue, and recovered w/o complications. I accessed the service via Google search, and was contacted promptly by the Dr on call. The cost of the consultation was $50
Quick and easy to request a medical certificate due to cold/flu. Convenient for when unable to get into own GP. Received medical certificate quickly. Will use NextClinic again if needed.
Follow-up · The process was convenient, straightforward and saved me the hassle of trying to find an available doctor at short notice. Have used the service twice now.
Positive reviews
I needed to get a prescription and it was a Sunday. I booked an appointment and received a call 10mins later from a GP. Sent e script via sms. Brillant service!!
I was impressed that the Doctor took time to listen to my concerns and symptoms, and provided lengthy advice before prescribing the appropriate antibiotic. I haven’t used this service before and I am pleased that it really did feel like the personal consult I wanted and expected.
Quick, easy & straight forward. I was unable to get an appointment at my regular GP clinic until next week, but needed a certificate to cover my time off for an illness now. This removed the added stress from being unwell & being unable to obtain a required certificate for work.
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Negative reviews
Beware misleading social media advertising - the $49 a month is ON TOP of the medication and not the monthly cost of medication. Just make sure you know this before paying $40 for a consultation.
Hi Elinor, we have thousands of patients saving… Read more (+1 reply)
After responding to advertising that promotes $49.90 monthly, I signed up. The doctor called as arranged and we have an extremely brief discussion, before being directed back to the App to finalise the details. This is the first time I was made aware that the fee was substantially higher than the advertised rate, and is actually much higher than… Read more
others in the market. I contacted the company to question the charges and received a rude reply. I would strongly suggest you consider other options before going with NextClinic.
Our self-dispense plan is $49.90 monthly as… Read more (+2 replies)
Insufficient information on prescription regarding B12 injection intervals, chemist not able to provide or administer the B12 injection, was a waste of my $60 for the consult fee
Recent reviews
Can’t speak highly enough of the service provided today. I required a script for medication I have previously had and from start to finish it was an absolute pleasure. Once I had paid and the appointment time confirmed the consult via telephone was immediate, no waiting. The Dr was professional and sympathetic. Would happily recommend and use again. Thank you for a seamless experience.
I tested postive for the flu and couldn't get a telehealth today with my own doctor. This was so easy and the doctor was lovely asking me lots of questions. I was able to get a Tamuflu script.
I actually can't even find words to tell this lady doctor how appreciative I am.. I have looked for doctors name but cannot find. Call was at 7.29 AEST 27/09. Currently on holliday in Port Douglas with my partner and unfortunately been so very sick since day 3! This lady literally listed off all the things I must suffer with due to my underlying… Read more
complications and she was so rightt it was almost freaky to have a doctor knew what they were talking about. . Was not in a hurry off the phone to the next call.. was so thorough and gave me some useful tips in future. I could leave such a huge review and go further into our call.. but I just really hope this lady knows it was such a nice change to deal with someone like her and I thank you ever so much! I only wish i could find a doctor in my area or surrounds like this. . Kind regards Sharee
Excellent service. Easy to enter information into their system and once it was logged,I had a callback within 5 minutes. The doctor was very nice, noted my current medications and current issue, asked relevant questions and provided me with a script within 5 minutes. Very easy system to use and saved me a lot of time for a simple problem. Receipts and acknowledgements were promptly provided on completion.
Left home without My 2 Insulins yesterday. My hotel concierge held your details. My son did the phone & leg work. Doctor was wonderfully helpful with the eScipt. Couldn't have asked for better!!!
First time I've used the service and am impressed with the quality of the doctors and ease of engagement. Perfect for those quick enquiries where you don't want to be sat in a waiting room for hours.
Find out how NextClinic compares to other Online Doctor / Telehealth Services
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I appreciate that Dr. Saini got straight to the point in offering solutions, it saved me the strain of using my voice when my throat is sore by not having to answer questions I'd already given the answers to in my detailed explanation prior to my request for a consultation. He gave me easy advice for home remedies and clarified details regarding… Read more
my wanting a medical certificate for work, before promptly accepting and confirming the dates and letting me go on my way.
Easy to use website. Doctor rang me back very quickly and was most helpful. Gave clear instructions and texted the prescription through within minutes. GREAT SERVICE WHEN USUAL GP IS NOT AVAILABLE.
I needed a prescription repeat and discovered my GP had retired. NextClinic came up on a Google search for a fast alternative. I downloaded their App, filled in my details, and a doctor called me in within minutes! He agreed with my GP's approach, issued a new prescription and sent it to me by SMS within moments of finishing the consult. It was fast, friendly and super efficient. I'll definitely use again.
They explain that they can’t provide a medical certificate for someone under 18 without a consult - but not that they’re not going to provide a consult. And you only find out after you’ve paid.
Horrible. Hello, I just paid $60 for a script which I did not receive. The doctor called for 1 min and said he will not provide the script. That was a waste of my time and money. Immediately refund my money now into my bank account:
Hi Maria, The doctor would not have known whether the… Read more
The consultation was exceptional, the practitioner was professional and caring. She gathered all the information she required before prescribing and offered ample advice to assist me. The consult was also within 5 minutes of making booking. Highly recommend this service!
My experience with NextClinic was fantastic, The Dr was extremely prompt, I was able to speak to the doctor, get my prescription and medication within an hour. Awesome service. Keep up the great work.
your doctors blindly follow AHPRA guidelines (recommendations, not laws) that say no HRT for women over 60. I want to find a doctor who does not always follow guidelines and will take each patient on a case-by-case basis. there was no way to know if this under-60 rule is applied to all your patients. i just threw away $60 to find out your help… Read more
is not available for me. i needed this information BEFORE i agreed to pay the fee. it was a total waste of my time and money.
Medication prices you pay at the pharmacy are outside… Read more (+4 replies)