741 reviews
AI reviews summary
Pros
Verdict
Overall sentiment for NextClinic is overwhelmingly positive, with consumers praising the speed, convenience, and efficiency of the telehealth platform. The service is widely valued as a reliable alternative for securing medical certificates, prescription refills, and specialist referrals when regular general practitioners are unavailable. While a minor subset of users experienced limitations regarding specific prescription policies or service outcomes, the vast majority report a seamless experience that saves time and effort.
Left home without My 2 Insulins yesterday. My hotel concierge held your details. My son did the phone & leg work. Doctor was wonderfully helpful with the eScipt. Couldn't have asked for better!!!
First time I've used the service and am impressed with the quality of the doctors and ease of engagement. Perfect for those quick enquiries where you don't want to be sat in a waiting room for hours.
After responding to advertising that promotes $49.90 monthly, I signed up. The doctor called as arranged and we have an extremely brief discussion, before being directed back to the App to finalise the details. This is the first time I was made aware that the fee was substantially higher than the advertised rate, and is actually much higher than… Read more
others in the market. I contacted the company to question the charges and received a rude reply. I would strongly suggest you consider other options before going with NextClinic.
Reviews with attachments
Doctor was fine, quick, the problem is i called for a script, $59, the link won't open, I can't get the script! It's saturday morning, can't cal anyone just have to send an email to their IT! Who knows how long that will take! Update; I got the script, came through. I got to the chemist and the doctor has written a script for amoxicillin. I am… Read more
allergic to penicillin, amoxicillin is penicillin! I wrote on the initial eeb page and told him on the phone! Thankfully the chemist knows what they are doing!
Hi Jarod, your email has been replied within 15 minutes. What do you mean by this review?
This company uses overseas call centre staff from Cebu who are act illegally. For the past 2 days a spiteful Admin located in Cebu has now three times cancelled the doctors script for me - which is illegal in Australia. In AU an admin staff member cannot cancel a GP’s script. An overseas staff member can NOT cancel an Australian doctors script -… Read more
it’s ILLEGAL. I’ve called the 1300 number 10 times - no one answers the phone but a Cebu accent directs you to email support. Support just ignore. Do not use this company, there are no Australian staff in Australia to help you or provide any assistance or support.
Great service with little effort – Fast, easy way to get a doctor’s certificate when you have something simple as the common cold or flu. I don’t need to pay $90 and turn up to an office in person. For anything serious please see your doctor.
Latest follow-ups
Quick and easy to request a medical certificate due to cold/flu. Convenient for when unable to get into own GP. Received medical certificate quickly. Will use NextClinic again if needed.
Follow-up · The process was convenient, straightforward and saved me the hassle of trying to find an available doctor at short notice. Have used the service twice now.
Super quick and great Medical Certificates! – Fast, quick and easy Medical Certificate. Will be back when I need another.
Follow-up · Still quick and good certificates but they have changed their set up and now it is not easy and more complicated to get a certificate for other family members which were previously under the same profile. As always, why change things and make the user experience much worse. So annoying.
Thorough evaluation and medical advice much needed when I was unwell and unable to travel. Thank you!
Follow-up · Immediate booking, no wait time
Positive reviews
I appreciate that Dr. Saini got straight to the point in offering solutions, it saved me the strain of using my voice when my throat is sore by not having to answer questions I'd already given the answers to in my detailed explanation prior to my request for a consultation. He gave me easy advice for home remedies and clarified details regarding… Read more
my wanting a medical certificate for work, before promptly accepting and confirming the dates and letting me go on my way.
Easy to use website. Doctor rang me back very quickly and was most helpful. Gave clear instructions and texted the prescription through within minutes. GREAT SERVICE WHEN USUAL GP IS NOT AVAILABLE.
I needed a prescription repeat and discovered my GP had retired. NextClinic came up on a Google search for a fast alternative. I downloaded their App, filled in my details, and a doctor called me in within minutes! He agreed with my GP's approach, issued a new prescription and sent it to me by SMS within moments of finishing the consult. It was fast, friendly and super efficient. I'll definitely use again.
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Negative reviews
Waste of time and $$$, couldn’t write a script because of a previous procedures had done apparently, maybe that should of been stated beforehand and I wouldn’t of wasted $59
Spent 30 seconds and got referred to a walk-in centre? I could have done that myself. Basically wasted $60 to be told nothing helpful. Additionally, on the letter I was given, it mentioned things that were untrue.
Insufficient information on prescription regarding B12 injection intervals, chemist not able to provide or administer the B12 injection, was a waste of my $60 for the consult fee
Recent reviews
They explain that they can’t provide a medical certificate for someone under 18 without a consult - but not that they’re not going to provide a consult. And you only find out after you’ve paid.
Horrible. Hello, I just paid $60 for a script which I did not receive. The doctor called for 1 min and said he will not provide the script. That was a waste of my time and money. Immediately refund my money now into my bank account:
Hi Maria, The doctor would not have known whether the… Read more
The consultation was exceptional, the practitioner was professional and caring. She gathered all the information she required before prescribing and offered ample advice to assist me. The consult was also within 5 minutes of making booking. Highly recommend this service!
My experience with NextClinic was fantastic, The Dr was extremely prompt, I was able to speak to the doctor, get my prescription and medication within an hour. Awesome service. Keep up the great work.
your doctors blindly follow AHPRA guidelines (recommendations, not laws) that say no HRT for women over 60. I want to find a doctor who does not always follow guidelines and will take each patient on a case-by-case basis. there was no way to know if this under-60 rule is applied to all your patients. i just threw away $60 to find out your help… Read more
is not available for me. i needed this information BEFORE i agreed to pay the fee. it was a total waste of my time and money.
First time using NextClinic due to urgency. If you are aware that you can't prescribe Tamiflu unless for certain age group or high risk group. Please state it clearly on the website as I feel like this can be done better. Wasted my $60 for nothing. I have already confirmed I need the Tamiflu to get better due to urgent stuff commitment and confirmed no side effect on me which I have taken it before.
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I booked and paid for an online consultation specifically to obtain a prescription, only to be told during the appointment that prescriptions for this issue aren’t provided over the phone. If that policy exists, it should have been made clear before I booked and paid. I feel like my time and money were wasted, and the consultation provided no… Read more
value. Being upfront about these limitations before taking payment would save other patients the same frustration.
Absolute blessing when your sick full of the flu and the last thing anyone feels like doing is going into a doctors office for an appointment (that you can't get into same day appointment anyway) when you just need a certificate for work!
Excellent care. We had been to 2 local Urgent Care clinics and 2 local walk in clinics and got turned away. We were told the hospital won’t even look at my son as it’s not urgent enough. I placed a Telehealth appointment and was called within 30 mins.
I needed a new prescription, I jumped on this site and booked an appointment for 15 minutes time, the doctor called right on time. Very pleasant lady, very informative and sensitive on my situation. Would highly recommend
They make it easy to get a certificate if you need one As of recently I've to had to take time for my father and organising him so it's more like carers leave. But anyway they make it easier for you and it's great really it's great service
Very quick response to get the referral I needed for an MRI. Took less less than 30 minutes from start, to when I received a GP call and had the referral emailed to me
Actually really impressed with next clinic. I’ve never used them before but I was going through some stress after my own GP not listening to my concerns and I just wanted further investigation. I spoke with a doctor over the phone. He didn’t dismiss me. He went ahead with my request for a CT. Then following that just their response times and… Read more
communication from next clinic we’re so good they replied so quickly and had empathy. Will definitely use next clinic in future. I tried another clinic first who dismissed me and wouldn’t follow through with my request.
Thank you so, so much to the Dr at next clinic for helping me out today. I ran out of a medication that I thought I had a repeat script for. After a few days of not taking the med, I began experiencing severe withdrawal symptoms. It was a horrible 24hours. I couldn’t afford to see a GP on a Sunday which led me to find next clinic on-line. For… Read more
little cost, In less than 30 mins, I had the script I needed. Got the medication asap. Now I just have to give it some time before I feel normal again. I couldn’t be more thankful and grateful for this service.
Extra Information
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Our self-dispense plan is $49.90 monthly as… Read more (+2 replies)