updoc

Simple to use and extremely fast response – I work night shifts on the Weekends, so when I couldn’t make it to my Sunday shift and My regular Drs Surgery and all local surgeries were closed, I couldn’t obtain a Certificate which was demanded from my employer, I found Updoc by chance and had my certificate delivered to both my email and phone, whereas I was able to present this to my Manager on the same night, great speedy service, will use again if needed.

Terrible company, don’t ever use!!! Confusing platform, app sends you round in circles, ended up getting charged twice $60 for one consult. No response for days except automated reply’s. Once you chat to Doc, have to pay again to actually get prescription - not disclosed when booking. Then have to pay for delivery, and have to wait 3 hours for delivery?

I was very disappointed after signing up and paying I entered what my needs were from a dr and I was told they were unable to help. So I contacted updoc support asking for a refund as it obviously wasn’t going to work for me. They refused and just suggested I cancel my further subscriptions. Considering I got no value and their product wasn’t… Read more

suitable I don’t think it’s fair at all. I contacted them within a few days of signing up. Very frustrated at the uncaring support.

Asking for months now to cancel subscription for my old email account I no longer have access to and they didn't listen to me said they'd send a link to said email account that isnt valid any more I informed them of that again then no reply from then since but of course charged like clock work each month.

Easy to access and convenient especially when you cannot see your regular doctor. I have used Updoc for over a month now and find it to be a great service.

The doctor rang me just under 2 hours after I booked the consultation. I described my symptoms and she wrote a prescription for a medication, which was sent to me electronically. The call was only just over a minute, but it was what I needed. … Read more

Edit: I am changing my score because of the terrible experience I've had dealing with Updoc since the consultation.

After the consultation, I got a text message with a link which offered an upgrade to Updoc Pro. I clicked on the link, which took me to the page with the information about Updoc Pro. I tapped on a button to get more information, but inadvertently tapped on the Subscribe button. I was immediately subscribed and charged $299. I immediately realised my mistake and canceled my subscription. Confirmation of the cancelation came through 11 minutes later. I emailed Customer Care with a request for a refund. In response, I got an automated message confirming that my subscription had been canceled, but stating that no refund was possible. I have emailed Customer Care twice, and gotten no response whatsoever. I think the action of Updoc in refusing to refund my money when I had obviously made an error and canceled immediately, and not used the subscription, is unconscionable. I once again request a full refund.

I had a very disappointing experience with Updoc. I was charged for a service that I never properly received, and when I tried to get help, the support team were unhelpful and unable to resolve the issue. I initially requested a referral at 5:15pm… Read more

and waited for hours, as it was quite urgent. Instead of receiving timely assistance, I received a call from a doctor at 4am while I was asleep — nearly 11 hours later. By that point, the referral was no longer helpful and the delay caused significant inconvenience.

To make matters worse, despite the money being taken from my account, there was no accountability or proper follow-up. I feel let down by the entire experience, especially given the urgency of my situation.

Unfortunately, this service cost me both time and money, and I would not recommend based on my experience.

Absolutely a Great App to use. Easy, Fast and No Fuss. Response time is outstanding, Hardly any wait time at all, Swift and Quick Response which us Great for to be able to have more time to Relax and get better. No more running around trying to find A Doc with any available Appointments. Fantastic Work Updoc 10/10

I used Updoc for a quick consult and it was really easy. The process was smooth and I got a call back pretty fast. The doctor was helpful and straight to the point. Good option if you need something simple like a medical certificate or script without going to a clinic.

Don’t believe all the 5 star reviews. If you have been incorrectly / wrongly billed or need online assistance you will never hear back from their customer service area because it’s all AI Robot. The medical Doctors are proficient, they are let down by the non existent Admin & Customer Care areas.

I was disappointed with my recent experience at this medical service. I had to rebook an appointment with another doctor due to concerns about the first consultation, including poor attention to detail and communication difficulties that made it hard to feel confident in the advice provided. I also felt that my request for appropriate antibiotic… Read more

treatment was not properly addressed, and the medication provided did not appear to be the most effective option for my situation. As a result, I had to organise a further appointment with a different doctor, which caused unnecessary time, cost, and inconvenience. I would encourage the clinic to place greater focus on clear communication, careful assessment, and ensuring patients feel properly heard and supported.

My experience with Updoc has been disappointing. I booked a single consultation and was later charged for 13 months of a subscription I never knowingly agreed to (the subscription option is default and manually needs removal). None of the emails I received from Updoc ever mentioned a subscription or recurring payment- you don’t recieve a… Read more

confirmation or update email, even after a year. When I raised the issue, Updoc refunded six months as a “goodwill gesture,” but continued to ignore or were really slow at responding to any of my follow‑up emails regarding the remaining charges. You get a new person responding and who asks you the same questions as before. They tell you they send you lots of communications about the subscriptions- this is false. You recieve communications about their other products. They refused to provide me evidence of a subscription. After researching online, it’s clear many customers have had the same issue. Transparency around subscriptions and billing needs serious improvement.

This site signed me up for an ongoing subscription when I asked for a one-off review. They also provided a medical certificate with no-consult which is against medical policies. I would not trust this site/company.

What I experienced with Updoc feels extremely misleading and, in my opinion, close to a scam. I used the service for what I believed was a once-off telehealth consultation in 2024 and do not believe I ever knowingly signed up to an ongoing subscription. It appears I was automatically enrolled into recurring monthly charges without my clear… Read more

knowledge or informed consent. I only used the service twice, yet more than $1,200 was deducted from my account over time. I received no meaningful reminders, invoices or communication regarding these recurring charges, and the subscription arrangement was not made sufficiently clear during the consultation or sign-up process. I have repeatedly attempted to resolve this directly with the company and have struggled to receive any proper response. Consumers should be extremely cautious and carefully check whether they are being automatically enrolled into ongoing subscriptions when using this service. I won't use this service again.