Mooval Removals & Cleaning

Awful experience – I intentionally booked first time slot at 7:30am, they were 3 hours late. One removalist smelt strongly of alcohol. Damaged a wall and overall a horrible experience

Sef and Simon well done – I want to thank Sef and Simon for a fantastic job they did for my move from Scoresby to Ferntree gully, they were very professional and worked extremely hard to move quite a bit of furniture and boxes and removalist bags. They new there job very well how to pack with care from and to location. Well done guys l would recommend you both.

Fast on time and efficient – Great and fast service. I had ALOT of items to move, booking with Moovals was easy and they were transparent with their pricing. I booked online and paid $30 booking fee, on the day of the move, I had Sergio and Gagan. They were super efficient and fast. They plan the whole process well. I am very happy with their service and would definitely use them again! Show details

Big move – We had a Big move with the 10t trucked packed to the rafters that any Tetris lover would be impressed with. Sergio, Aman & Sebastian were all amazing! They worked so hard and made every effort to keep the costs as low as possible. Super polite and friendly as well!

The worst move I have ever had – They were 11/2 hours late, they left many items at the house we were leaving including drawers, 2 televisions, 10 Boxes. I thought they were going back to pick them up, but when I asked them they said they don’t take televisions. ( really helpful on moving day) At the new house I asked to make sure that they were taking y’all the boxes upstairs.… Read more

They said they were. Then as soon as the boxes were in. The company rang up for payment, which I did. I waited for them to come back in and finish and they had left without saying anything or checking everything was ok. I know have to hire someone to take boxes upstairs. Also have an antique table with a massive gash in the top which they didn’t tell me about. Don’t use them they are rude and absolute frauds.

Avoid. Don't believe the 5 star reviews. They are dodgy and the worst ppl to deal with – Avoid. These ppl are extremely unprofessional and will steal your money. Booked a move and only one person showed up. They invoiced me for 2 crew members and when I disputed the invoice they told me I was lieing and they confirmed they dispatched two ppl ? Was charged $700 to move partial and bulky items of a one bed appartment for an initial… Read more

quote of $350. Will be persuing the matter with ACCC.

They added random minutes to the start and end times so they can charge me for another block. This is exclusive of 30 min travel time.

The mover took over 30 minutes longer to reach the destination and we had to call and ask if he got lost (all billable to me).

They charged a 30 dollar booking fee. The fee was not adjusted in the invoice. When asked I was told it's the priority booking fee ? But I booked 3 weeks in advance.

Look out for that on the top GST (not included in quote) and 2.5% card surcharge to be added to your payment.

The support team is unresponsive and basically doesn't care once they have your money.

Terrible service with no customer service – I have booked the removalist to move from North to West. First of all they haven't mentioned earlier that there will be extra charges for the long route, Second the removalist fuelled up their vehicle during clock starts and Third they haven't responding to the mail at all after payment received. Proceed with this compang if ready to loose money with disgraceful customer sevice!

Unprofessional, incompetent and bad customer service – Three-bedroom house to a short distance. Slow, boxes were everywhere and went to the wrong location. Repeated attempts at getting this fixed were met with obfuscation and delay. Don't use these guys. You will be sorry.

Terrible service – Really disappointed with the service. We used Mooval last time we moved, but this time it was a really different experience. They rescheduled the packers, the movers were students from Columbia with a Budget (hired) truck and very inexperienced. Many things got damaged or broken. The unpackers also got rescheduled and they could not provide a… Read more

cleaner. To top that all off, they are ignoring my emails about compensating me for the damage caused to the broken items. I would not recommend using Mooval.

Table damaged and not repaired satisfactorily- very unhappy – Our table was damaged and the repair job made more damage. We had screw heads - sharpe - sticking through the table top leaving it unusable. Company refuse to do an insurance claim. The guys that did the move were very nice but the company do not help when there is an issue. They ignore you and won’t replace damaged goods. Would not recommend this company. Dry dissapointed

Do not use this company's cleaning services - a complete no show – DO NOT go with the cleaning services of this company. Booked in for cleaning services with multiple confirmation days before and scheduled for 730am - 8am start. I waited until 11:30am and no one turned up. I tried calling, emailing, and calling again and again between 8:30am to 11:30am with no one picking up the phone or responding to emails. … Read more

Finally reached someone from 'Operations' and the person said the Operations is only for removals, not cleaning. For cleaning, he can only try for me (like doing me a favour), to reach them via email as they do not have a phone number (I asked for a direct line so I can reach out to them myself).

I got a call back at about 12 noon, saying that the job can be scheduled later in the arvo, but they had assumed that they can treat customers like they don't have anything else to do but to wait and hope with fingers and toes crossed that the cleaners will turn up sometime.

Waited for 5 hours for absolutely nothing, got a text message later in the afternoon saying that they could not find any resource to take on any more cleaning job. Left me completely high and dry now trying to find other companies to clean my house.

DO NOT USE this cleaning service, as they had already said clearly that due to the pandemic, they have no resources to take on my job.

Take the risk using the company and you might be left hanging, wasted time and at the end, a no show and they take no responsibilities for it.

Worst experience dealing with this company – We sold our house and Mooval turned up a day after the initial booking date which caused issues with handover. This was only after I called asking where they were?? Our furniture then went into storage arranged by them until the new place was built. Two weeks later I received a call by one of their movers, saying he has my furniture and on his… Read more

way. The new place wasn't ready and this date was not booked in. So back they went to put my stuff in storage.. After more phone calls to sort the issues and finally I was moved into the new home at a later date. I now have a broken grandfather clock, broken coffee table, stained leather couch and marked TV unit. Now of course they are not responding to my attempts to contact and email them.

Friendly and efficient service! – I had a 1 bedroom apartment move into my new property and Carlos and Camilo provided excellent service that was friendly and efficient, taking great care with my belongings. They arrived on time and did a great job packing my things and transporting them over the short distance to my new place - no fuss!

An excellent moving experience – Big1 bedroom flat plus study. The move was over a short distance. Due to unforeseen circumstances, it started late, James and Coco were excellent and finished within the budgeted time.

Great movers – Sergio and Carlos were on time and communicated well before and during the move. Got a big heavy table up 2 flights of stairs, very impressive. Would recommend for your move

Ripped off charged extra $5k compared to quote – Quoted $7k for 4bdrm home plus shed. They turned up with a 25m3 truck already half full of someone else's furniture we were charged $4k for 10m3 of space for this trick. Another truck bigger 43m3 arrived next day and packed the rest of the furniture. No mention of extra costs until packed and finished the driver then handed over invoice for… Read more

$11,900. No discussion nothing. The driver said the company regularly does this and he hayrs this part of job because customers never get told about the extra costs. Disgusting. On arrival several items broken. We Will be taking legal action for the extra costs and broken items. To date no reply from company.

VERY HAPPY – This guys did a great job, efficient and friendly, the guys at the office were great too, answering all my questions so overall a nice and easy experience. I do recommed Mooval.

Great movers – Camilo & Jairo were excellent & very professional. Got the job done in great time, never a complaint and very polite. They made my move a very stress free one. Would happily use again.

Watch out scammers like Frank – The mover was great. sadly, the management and the office were horrific I do not wish to deal with these people again. when quoting they will not explain the additional cost charging on the day of moving / cleaning. And quote x2 more than initial cost. Then suddenly become hostile and yelling on the phone til you give up and pay. I understand some small business have to survive with gimmics, but this was such a low act, I felt sad for it.  Show details

Sergio and Coco were amazing! – These guys were so great. Professional, efficient, personable. Would 100% recommend. Sergio and Coco made moving easy and stress free, and managed to pack up my whole house in such a short amount of time.

Excellent help, the best team to make your removal – I got a lot of help from the Mooval team. Camilo 2 and Wilson were an excellent help, very professional, they moved all my furniture with care. I recommend this service. They deserve five stars for everything

Stress free move highly recommend – The guys were really good & experienced they handle our stuff gently & with care they moved me second time & im not disappointed .Garry & eddy was amazing highly recommend & will use Mooval again

A stressful day that turned out to be easy and hastle free... thanks to Mooval. Excellent service all round – Started the move in the late morning and had multiple pick up and drop off locations all around Melbourne, from Brunswick to Roxburgh Park to Glen Waverley. These guys handled my furniture with care and nothing was too hard!!

Hit and Miss - Look Elsewhere – My first move Mooval was fantastic however my second move 11 months later was awful. It took over an extra 2 hours to move less boxes, no fridge and without the original 40 mins travel time. Additionally the second time a friend and I started helping as it the guys were moving so slowly. It was clear that they didn’t have anywhere to be… Read more

afterwards.

Mooval offered a small goodwill refund however when I noted that it was disproportionate to the amount that I had overpaid they became unpleasant and rescinded their offer.

It seems like it really depends on who they send you. The first time I moved, the guys were efficient and even wrapped up a few furniture items that they thought needed protecting. The second time the guys would be out at the truck for extended periods, using their phones regularly and while nothing was broken, a lot of my furniture now has scuffs and marks.

Overall the second move was stressful and unpleasant. I'll be looking elsewhere next time and encouraging my friends and family to do so as well.

No care or responsibility! – I have used Mooval previously with no issue and was happy to recommend to others and use again for my recent move. This one was bordering on disaster! Scratches and marks on walls, couch slightly ripped and fridge has damage all over the front. With boxes conveniently put in front of fridge, I signed off the paperwork then noticed the damage to… Read more

all furniture later that day. I called the Sales Rep who gave me an email address to send my report to. I took pictures showing damage on fridge and had to continually follow up to get any response. And when i did get a response, all i received was "Read our T and C" which stipulates once they leave, thats bad luck! Thats it! No other response or empathy at all. Now i wouldnt recommend Mooval at all and see them as just another poor removalist with no care, responsibility or ethics!

Superstars! – This guys made my moving so stress free I cant thank them enough. Lion and Steven were friendly and helpful, I am more than happy with the service. Denifitely will book with you guys again.

not impressed – Damaged furniture, damaged walls and poor communication. Wish we used a different company. Overall very poor experience. Insisted on payment upfront!!! Would not recommend unless you want slow workers who aren’t careful.

Not the best – I moved a 2 bedroom apartment. After a quote of 1.5 hour it took 3 hours to get the job done. So I paid 3 times the price . Also they don’t know how to remove TVs off the wall so beware!

Overall poor experience – We can’t pinpoint a positive from using Mooval; we were under quoted (the final amount came in at $400 over their estimated maximum), the customer service was smarmy and one of the two guys who did the move was lazy - we ended up being passed boxes to unload by one of the guys, while the other folded blankets. The end location was a storage unit… Read more

and as they unpacked the truck, they took one trolley at a time to put in the storage unit, rather than packing the hoist with everything and doing one load. They were late to arrive (traffic excuse) and had no sense of urgency. We wish we went with another company.