Morton

Rented from Morton's and found property had not been inspected dirty carpets,broken shower,dishwasher did not work,bulb change,windows dirty,no key for gate,no lock for toilet,cage in parking dirty with toys,emails ignored, in a week now and all the faults still to be addressed.worse Real Estate Agents all they act on is money.

After a terrific initial experience moving in, I was sad to watch the standard of account management and care deteriorate as I rented out property through Morton Pyrmont over 3.5 years. When I reported a broken louver, I spent 7 months trying to chase the agent and request that it be repaired. She told me to lodge a report via email. When she… Read more

didn't reply and I contacted her again, she told me to text her about it. When that didn't work, she told me I needed to make a formal claim via the tenancy portal, but even then she never followed up. The louver repair company contacted me directly to ask if the agent had actioned the request so that they could perform the rectification, and I had to say no. Finally, I arranged to fix the louver myself. Morton never acknowledged the issue.

When I moved out, I was asked to pay fees for:

- Morton's own cleaner to go in and clean the allegedly unclean windows (which I'd watched professional cleaners already clean *immaculately*) - the removal of 3 flat-packed cardboard boxes to the garbage room at the end of the corridor for $165 - a repaint of 18-year old kitchen cabinetry that featured natural wear and tear - something I had noted at every inspection for 3.5 years

I also believe that none of the messages I had tried to convey to my landlord ever went to the landlord.

My landlord has since decided to sell the property and has chosen to go with another with a different real estate agency for the sale. I completely understand why.

Based on all of the above examples, I would not take on Morton Pyrmont for any future need of my own to buy, sell or rent out property, and would warn others against doing so.

Bill Ftouni - service is absent, attitude is exceptionally poor. These are things that really matter! Has proved himself entirely unaware of people by being unresponsive, disorganised and detrimentally officious on multiple occasions. It's actually a form of incompetence, given his job. I've rented my current home long-term (via Morton) for 5… Read more

years with an unblemished lessee record - not one late payment, zero red flags, have not burdened Morton or the landlord in any way. I've even improved the place at my cost (patched & painted peeling ceilings, fixed water damage that Morton ignored in all my reports). Every year I'm handed to some random new property manager and the service from Morton gets worse each time. Morton does not respond to multiple messages, words tenant correspondence on the assumption they are offenders, and continues to ignore critical aspects of property management like ongoing ceiling and carpet water damage from storms - despite multiple reports. Morton aren't property managers, they're just revenue collectors. Sure, it's all survivable but it absolutely deserves bad reviews to warn others.

Good risk assessment and advice to owner – Just to thank Venny at Morton's Newington office for good assessment and advice on how to manage owner liability for tenant property losses due to a burst building pipe or other failures should they occur. Excellent review and analysis of the options. Well done Venny!

Very efficient, prompt in action, approachable and professional – I enjoyed the professional manner, efficiency and qpproachability of staff and agents in particular Zarin.

Georgia Peters - Morton Pyrmont property management superstar – Georgia Peters, there are simply not enough words in this space of thanks, professiobalism, or the gratitude for literally salvaging my property. This was and is my first home that I purchased unintentionally as an investment. To my regrets, I chose other agents that did not have much care factor. I was then told while pregnant with my second… Read more

baby that my property was now 'unliveable' causing a massive amount of stress and pressure.

Georgia was my agent when I was renting elsewhere & I knew she was very diligent in ensuring owners properties were respected.

Instantly I switched over to Georgia who turned a very stressful situation for me right around into a positive one.

My only regret is not choosing her to manage the property from the day I settled.

You are a superstar Georgia! With the upmost respect and gratitude, Aminah and the girls

Disgusting, dishonest & atrocious – I wish I could make this a minus rather than 1 star. Absolutely atrocious real estate. Will even take you to NCAT illegally when your rent is paid in advance and you have proven it. Threats, abuse, harassment, then when they are thrown out of the tribunal for being wrong and abusive to the member and supplying dodgy documentation tot he tribunal,… Read more

will evict you as punishment. Then actually threaten to hold up your bond - just for the heck of it, in writing. Disgusting vile poor excuses for humans. Report it to management, na we'll ignore that and let our staff keep harassing you. They take 6 weeks rent instead of 2, ah we will ignore that too. I have audio of the hearing and would love to share it, but that's not legal.

Bad real estate – These people run the rental next to my house and have ignored complaints from me, other renters and the building manager. They're ignorant, rude and will fill their spaces with anyone they can even if those people are disgusting and rude.

Discriminatory and unethical practices – Unethical, discriminatory, fraudulent and retaliatory - those are the only words we can use to describe our time with this agency. Patricia Carter operates under unethical practices and discriminatory behaviour. Do not do business with Morton. Really poor experience both renting and looking to buy. The agency is unprofessional and retaliative in… Read more

it's behaviour. Definitely one of the worst agencies we have ever done business with in Sydney.

In our renting experience we found the Morton property managers unpleasant, fraudulent and retaliatory. Specially Patricia Carter and previously Sarah Tanti who has now left (you can Google some very interesting articles about her).

As tenants we were quiet, never caused any issues, always paid on time and looked after the property to a high standard (despite the property being very average and poorly looked after).

When it was time to move on, it took us over 2 months to find a new rental due to unethical behaviour from Patricia Carter. We applied to over 25 different properties and got bounced back from every single one within those two months which almost left us homeless and caused significant emotional distress. After a while we realised the problem was not us, but something else.

We ended up finding out through another (much more ethical) agency that the reason our applications didn't go through each time was because Patrica Carter took the time of day to fabricate a intricate lie and advise other agencies we were poor tenants with unauthorised pets. This was a complete fabrication and no animals have ever stepped foot on the premises and even if they suspected this was the case we were never advised of this. And as mentioned we were very clean tenants and all routine inspections went without any problems raised. Directly discriminating and providing false statements about tenants is unethical, emotionally abusive and completely out of line.

When finally leaving the place, we got a 200 page, yes, 200 page condition report showing every nook and cranny, mind you this was for a small city apartment. It was clear Patricia was out to get us. She attempted to make us pay for damages and dirty items that were clearly visible in the condition report from the start of the lease, and despite us returning the property in a much cleaner condition at the end of our tenancy.

The experience was both unpleasant and predatory and to be honest we were not sure why we were targeted in the first place as we had no issues with Patricia during our tenancy. Perhaps it speaks more so of her character and if something doesn’t go her way or maybe she's just somebody who likes to bully and take advantage of people for fun, we'll never know. To receive such behaviour and actions speaks of how low this agency is willing to go to retaliate against their clientele unless they serve their direct interests.

--- In our earlier interactions with Morton when considering a purchase, we found Ian Qiu quite judgemental and with an uncomfortable self absorbed attitude, not willing to interact with us at an inspection and hesitant to assist us with our enquires probably because we didn’t look like we “could afford” it. His sales history is certainly impressive, but that’s probably the only impressive thing about this character.

The outlier on the team is James who operates professionally and is approachable. I believe he may be one of the managers or owners, so it makes sense. We would consider engaging with James in the future, however certainly not under the Morton name and definitely not Morton Pyrmont with its myriad of unpleasant characters.

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Strongly recommend that you do some background research into the people that operate within Morton Pyrmont and experiences of past clients before you consider any engagement or business with such an unethical agency.

Unreasonable Unreliable Lazy!!! Renters Check your terms and conditions and how rent is paid – In all the years I have rented (10+), I have never come across an property agent like this. Since Morton took over the tenancy from my landlord the issues have just piled up. It is a tenants review, however landlords need to be careful as it is their property and they are paying for it to be managed and not just collect the highest possible rent.… Read more

Agent Issues: - Unreliable, Lazy and mostly you get is excuses. - Requests have been pending for years - Simple requests takes not days but over 6-8 weeks - Will avoid as much as possible - Only interested in increasing the rent. - Will point fingers to the tradies (of their own choosing).

Agency issues: - Unfair charges - Rent payment has surcharge on the pretext that they are offering you membership to discount program. - Renters Check your terms and conditions and how rent is paid

They are very keen to increase the rent and I guess the reason is their commission is the only thing they are interested in. As a landlord I would definitely like to get the maximum rent but if the property is not managed properly, it would cost back in terms of "downtime - not earning while being refurbed". Plus the agent gets a greater commission for a new tenant.

It seems to be their policy to cycle tenants by increasing rents forcing them to move out, so that they can organically get more money overall. Only 2 parties are at a loss, the tenant and the landlord. The agents pocket more money in every case.

Penrith morton – Penrith Morton rental team a complete joke . Never respond , never action anything , not reasonable . This has been the worst real estate I shave ever dealt with in my entire life . And I feel sorry for anyone that has a rental with these people

Friendly and helpful – We have recently moved from Melbourne to Sydney and have found the service really helpful and efficient, the entire process has been easy to allow us to get into the apartment we wanted. Thank you to all the staff involved, it has been an absolute pleasure to have you on our side.

Great location - central to shops and public transport – Bedrooms are decently sized and Unit is in great condition. My only 'issue' would be the location of the study space adjacent to the front door. The laundry space would've been a better option.

Avoid for rentals, dodgy agents – They illegally charge their bank/app fee to the renter and acted completely dumb when I tried to point this out. Fair Trading need to step up and act on this behaviour. They also force you to pay rent via a direct debit at their end, and this takes the power away from renters to change accounts easily. It took a lot of arguing but I forced a… Read more

change to this by enabling my own credit into their dodgy app. Don't trust them, these are dodgy agents who abuse their power over tenants.

Penrith Morton The worst service – Sales team were the only decent experience. Once moved in the Property management team were terrible. They Would talk down to tenants like they were prisoners. Would even pass on their own banking fees to save themselves two dollars when taking your rent. I would suggest anyone other than Morton to rent from. They really do suck very badly.

Using a different unit’s photos to attract visitors – Unfortunately this business is using fake/wrong photos on their listing to attract more visitors. I think this practice is terribly wrong and should not be tolerated. You travel a long way to see something you think you will like, only to realize that the photos in the listing are of a completely different unit, and of top of that the unit you are… Read more

visiting looks horrible. When this was pointed out to the agent during the visit, he was very dismissive about it and even tried to deny it.

Terrible Experiance – Feel compelled to share this terrible experience. I had been accepted for a rental lease with this agency two weks ago, paid the deposit and was awaiting the lease docs. Found out from existing residents via the building facebook group that not all the information I had been provided was correct. Called my appointed property manager Amit Bansode… Read more

to discuss, he became abusive and aggressive, threatening that any correspondence or complaint would result in my lease being terminated (that hasn't even been signed I might add) along with my deposit being forfeited.

I wrote an email to the principles and directors of the agency, indicating the way I had been spoken to was unprofessional and highlighting the lack of clear information and communication. Today Amit Bansode's threat came true, my lease was terminated leaving me homeless next week - Do not use or trust this agency!

RUBBISH SERVICE – Nevena from Morton is completely and utterly unprofessional. She said she would be in contact with me in regards to a rental application I submitted saying Ive got high chances of being approved only for her to ignore my every call and text message. I have tried to liase with her on every platform including email & she refuses to respond. I have a… Read more

right to be approved or rejected; despite the outcome you are to communicate this with the applicant. Ive heard several similar complaints which will ensure I never engage with morton again.

Wonderful agent – Nada was super helpful and kind during our 1 year stay. Highly recommended, and helpful, true professional, practical Thank you so much nada for helping me through 1 year journey.

Bulshit agency with disgraceful and unreasonable agents – I would never recommend mortan and especially if you are going to rent in NBH Lachlan appartments, Macquarie park nsw. Had such a bad experience with mortal agent who wouldn’t try to understand tenents concerts and will threaten to terminate the lease contract based on unrealistic grounds, even use the terms “kick you out of the property”. Very… Read more

stressful experience. At the end of the day Morton is not worth spending your money as you are not going to get a peaceful environment to live.

Wonderful Asset to Morton real estate Penrith Anthony Fleming – Anthony Fleming was a great help. Ive dealt with many real estate people but Anthony is a true professional and a credit to Morton Real Estate Penrith. Thank you so much Anthony

Dodgy and additional fees – They force you to use a new suspicious payment method through their app which look amateur and not secured while adding high transactional fees on top of the rent. NOT RECOMMENDED.

Transaction fees to pay rent – They force you to pay rent using a third-party payment processor that has transaction fees on top of your rent. The only fee free method of paying rent is at the post office. Avoid like the plague.

Professional and approachable – I have been a tenant at Morton Real Estate and Ero was my property manager for the last five years. She has always been very professional and approachable, and any problems I had with the apartment were resolved in a very timely manner. Couldn't be happier with this service!

Exceptional services! – Both Nevena and a Alyssa have been so helpful, professional and efficient from start to finish. I have been with Morton since 2016 and highly recommend their services and staff.

Very supportive and helpful staff – Want to thank our property managers of Morton for their help and support in our financial hardship situation. The communication always is in a correct and respectful manner. So very grateful for that!

Disgraceful – To show a rental in such dirty is disgraceful. If this how you show rentals please remove my email address from your system. I’m really disappointed Thank you for your time

Amazing Ero – I would personally like to thank Ero and her team at Morton's for the outstanding service in assisting with the property management of my apartment at Wentworth Point over many years. Her professional approach in taking care of my property made it a worry free experience. Any problems were sorted out always in a timely fashion. Keep up the good work Ero and Team.

Not professional – After numerous conversations with you, you failed to tell me and also falsely advertised 1309 as a 1 bedroom definitely is not a 1 bedroom. Waste of my time please alter your advert and inspect the property prior so you are aware