489 reviews
DO NOT waste your money on the Hydro Protektiv Plan. This product is defective, even with the appropriate due care. Although not long out of the warranty period, Motor One has denied our attempted warranty claim and any responsibility for selling a defective product that is in direct contravention of the protection points listed on the product… Read more
brochure. We will now have to pay for the vehicle to be re-painted or risk complete fading and rust. My advice to potential future purchasers is to steer clear of Motor One and wash and polish your vehicle, your vehicles paint will last much longer and you’ll save money.
Matthew just did a fantastic job paint ceramic-coating my 2025 Tesla Model Y. The car looks like it's made out of glass it's so shiney. Absolutely stoked with the finish both inside and out. Thank you, Matthew!
I stupidly decided to purchase paint protection on a 2021 Mitsubishi Triton from a main dealer in December 2024, the paintwork was perfect at the time of purchase. But within 1 year, some white patches began to appear on the bonnet. After 15 months,… Read more
I took it back to the main dealer for an inspection, and a warranty claim. Mitsubishi did not want to take any responsibility, even though they have a track record for appalling paint, so I went back to the dealer and found out that the product that I had purchased from them was Motor one hydro surface protect. You would expect it to actually protect the paintwork from the sun for maybe a decade, but god knows what they put on it as it is a complete mess on a vehicle that is now 4.5 years old ,and treated at 3 years old at the time. The bonnet is more white than the Black colour it is meant to be!.(just look at the picture)I have never seen anything like it. True to form when I sent a claim form , they replied within hours with the usual disclaimer that it wasn't their fault, external forces, clear coat delamination.. etc all based on 4 photos that I emailed them, all the usual nonsense that you would expect, and no physical inspection. After my second email to them refuting this they took 8 minutes to reply with their same get out clause. They will do anything to wriggle out of any of their warranty responsibilities, so therefore it leads me to believe that this is nothing more than a scam, at the very least, and legalised theft at worst. Do not be tempted into buying anything from this extremely dodgy company, as you will be severely disappointed and will get ripped off, leaving you out of pocket, and the warranty is definitely not worth the toilet paper it is written on. As others have said, if you could give them a zero or minus star I would have. Avoid at all costs
Follow-up · The follow up : As expected there was no response at all from Motorone, underlying the fact that they do not care about the Customer, their warranty obligations and are clearly a total scam outfit. I have referred the case to the Department of Consumer Affairs
Reviews with attachments
After purchasing my car, I noticed an issue with the coating and had it fixed under warranty. Matthew looked after the whole process from start to finish. He came to my place to inspect and diagnose the issue, then arranged the booking, which was very convenient. He completed the repair professionally and was friendly, attentive, and thorough. … Read more
The result is excellent, and the photos really show how perfect the finish is. The whole experience was smooth and hassle-free, and communication throughout the process was really nice and easy. I’m very satisfied with the service. Thank you!
I have been using this product/company on my vehicles for the past 10 years. 3 products in last 3 years. Please ask for this product at the dealership - don't let them tell you otherwise! I would like to say Chris and Dale's service / knowledge and workmanship is outstanding! It's nice to know that this company has your back when you contact… Read more
them re an issue and don't just flick you off like a car dealership does. Tracey was great when I contacted her .
Clint at Hendra was extremely professional from start to finish, great to deal with someone into cars as much as me, 100% recommend & will use on all new cars moving forwards
Clint from motor one Hendra is a legend! Such a nice guy who really cares about your experience and vehicle. Will happily recommend him! Great guy with a wealth of knowledge
- +2
Terrible job, I was forced to pick up the car dirty and filthy from inside. When I told them, the Motorone Maidstone,.one of the bald guy in admin told me to pick up the car or they are going to charge me on daily storage basis. I was shocked, I called my insurance company. This repairer is worse and I will never ever go there again. See the pictures it was taken on the spot. Would anyone take the car after 4 months from repairer????
Latest follow-ups
Turns out i paid almost a grand for useful advice rather than any actual damage cover. My white car came back from service with a smudge - i suggested (they never examined the car) it may be grease from mechanic's hands. Big mistake - apparently… Read more
that's not covered - sunscreen is, but unknows smudge they never bother to ID is definately not covered,
Let me save you 1000$ - "You can use light cutting polish/paste with a microfibre cloth to remove anything from the exterior such as light scratches, light dropping marks or any transfer marks to the surface it will not affect the exterior."
thats is an excerpt from their reply email.
Fool me once boys...
Follow-up · Asked to do follow up: Since last reviewed no one contacted me - why would they? They already got my money and don't want repeat business. I had my car detailed and the kind gentleman was able to remove the spot - $250 later I still think that paint protection is as useful as sunscreen in a cave.
I purchased the paint protection for my new car from Honda and after a few weeks noticed marks in the paintwork that wouldn’t wash out,so I contacted auto one who issue the paint protection warranty for Honda and shortly afterwards a very helpful,… Read more
pleasant and knowledgeable young man named Matthew came round to inspect the car and agreed that all was not good,and so proceeded to redo not only the area of concern but the entire car,which I am now completely happy with. On top of this Matthew has been in touch a couple of times to check that everything is still good. It’s not often that you encounter this level of customer service nowadays and I would have no problem recommending this person and company to anyone.
Follow-up · In reply to the questions - 1) the process was easy for me as Matthew was able to do the job himself in my garage. 2) don’t know for certain what caused the marks but would guess it was bird droppings or tree sap which wasn’t noticed/treated before the original application at the dealership. 3) the whole process of removing the protective coating… Read more
- +1
Extremely Disappointed – Would Never Recommend MotorOne I’m incredibly frustrated with MotorOne and feel completely let down as a paying customer. I purchased their paint protection when I bought my brand-new vehicle, trusting their claims that it… Read more
would protect against watermarks and surface damage if the vehicle was reasonably maintained—which mine always has been, with regular washing and care. After noticing watermarks that shouldn’t have occurred, I raised a warranty claim. I drove over 90 minutes twice to have my car inspected, only to be told by their own technician that the protection had either never been properly applied or wasn’t applied long enough to be effective. The surface lacked the smooth, protected finish that should have been present. Despite their own technician’s ([Name Removed]) findings, MotorOne denied my claim and blamed “lack of maintenance”—which is completely false. This experience has made it clear that MotorOne does not stand behind its products or customers. I will never recommend MotorOne or trust them again. Avoid wasting your money.
Follow-up · 1. How did the technician explain the improper application of the paint protection? - When MotorOne’s own technician inspected my car, he explained that properly applied paint protection should allow your hand to glide smoothly over the surface with no friction. On my car, there was clear resistance, which he said indicated the coating had either… Read more
Positive reviews
I had my car ceramic coating re done under warranty at Southport, Gold Coast. Clint Shannon (Warranty Assessor QLD/NT) was professional, and a pleasure to work with. Clint restored the coating back the to original and assured me the preparation and product application was now of a high standard and the results would now be long lasting. I thank… Read more
Clint for his hard work on the day (very Hot day) I would recommend Clint for any warranty work in the future. Thank you
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I can't praise these guys enough. They have done a magnificent job and were great to deal with. Thanks to Tracy, Clint and Frenchy for making my experience simply easy and rewarding. Creat crew... Thank you
The car looks better than when the dealership had the original paint protection done when we purchased the car new. Top job Clint, very happy. Let's hope that the product is as good as the professional standard that it was applied. Thanks from a very fussy happy customer.
Negative reviews
I had the premium Hydro G9+ ceramic coat applied to my new car only about 6 weeks ago. I was excited to save time (I normally do my own ceramic coats at home) and came to terms with the cost thinking It'll be better than anything I've seen before...well sadly that's not the case. In Motor One's defence, I have not contacted them - I don't really… Read more
want them touching my car again - short version the ceramic coat is really poor. It beads water very well, but from a protection PoV I'd give a 0/10. In 6 weeks I have more than a dozen marks in the clear coat from minor sap and bird poo. I wash my cars weekly, they stay in the garage (or carport at min), very rarely left outside. I have more experience with ceramic coats than most everyday people - don't waste your money, look at youtube and buy some equipment, get some Duragloss enviroshield, read the instructions and you'll be thanking me. I once had a bat po*p on my bonnet in the sun for a week on a camping trip, when I washed the car on returning home, I couldn't believe it - no damage what-so-ever (with the Duragloss). This G9+ stuff is not good at all, a bit of sap on the bonnet overnight in the garage and I've got clear coast marking. So this weekend I'm correcting to remove the G9+ (I don't expect it'll be difficult) and apply Duragloss myself - what a waste of $1K and time......lesson learnt, never again, if you want it done right, do it yourself (don't get lazy like I did). And finally - someone may say the damage was already there before the coating was applied, I picked up the car from the dealer and spent half the night correcting it and it went to Motor One next morning, it was pretty well perfect. When I saw the first spot of damage I thought 'maybe I missed it?' then another, and another and another - I left a little bird po*p on the front right fender to test at about week 4 (over night, nothing extreme) and sure enough, in the morning cleaned it off - CC damage.
if you’re after a reliability and on time Service, I do not encourage you because I received my EV charger three weeks late after I complained about not receiving it. Novated lease blamed them for the delay and error with my order so this is why I’m sharing this with you.
I strongly advise against using this company. They market their ceramic coating and tinting service as the "Platinum Pack," but it is not worth the money. Fortunately, I had prior knowledge of the ceramic coating process, which prevented damage to my new car. Instead of addressing my concerns, they focused on justifying their actions and blaming… Read more
the customer. I had to spend an additional $550 to complete the job, on top of what I paid to Motor One through the novated leasing company. To all new customers, avoid getting scammed by this company.
Recent reviews
MotorOne in South Penrith undertook a repair on my car as part of my insurance. They completed the repairs in half the time initially stated, and my car came back clean and shiny. I was kept updated via text messages. Superb and professional service right from beginning to end.
Professional company to deal with. Lodged warranty claim /inspected by Clint and claim accepted within the week. Clint went far and beyond with his eye for detail and nothing was ever an issue . Explained everything in detail to the what his procedures involved. Credit to Clint for his professionalism and knowledge. Car was handed over in show room condition and I was extremely impressed with his workmanship. Brett -Gold Coast
Brought it in under warranty claim Clint and frenchie did an amazing rework on ceramic, were very knowledgeable about care and protection for the future! Would recommend!
We purchased this vehicle new in 2016. Purchased the paint & leather protection plus window tinting. The vehicle is within the 10 year warranty period and the paint finish under the rear cargo door window and on the rear spoiler is fading. We submitted a warranty claim which was denied the same day. The claim decision was based upon photos only.… Read more
The vehicle was not even visually inspected and the reason proffered was they state the paint is delaminating. Odd it's not occurring on any other part of the vehicle. We immediately lodged a claim with NSW Fair Trading and this is currently in progress. It's the same old "bad insurance company practice". Deny in the first instance, they'll go away. Having spent 30 years in insurance claims I am aware this is nothing short of reprehensible behaviour. The warranty is to be a consumer protection against product failure. After all, the product is proported to protect paint from uv deterioration. There seems to be a disturbing trend of systemic claim denials based upon the similar reviews posted on this product review site.
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I had a disappointing experience with the dashcam installer, but after raising my concerns, Mr. Jacob personally called me and went above and beyond to help resolve the issue. His prompt response and genuine willingness to assist are truly appreciated. Excellent customer service — thank you, Jacob!
Had some marks on my car after 5yrs. Had it examined and car was re protected. No fuss. Clint did the initial inspection. Organised everything. Then he and his offsides Frenchie made my car look like it had just come off the showroom floor. Thanks for such friendy and professional service Clint.
Motorone Paint Protection – Just got my Prado back from Clint at Motorone at Mansfield. My paint protection was shot and I did a warranty claim. Clint did a fantastic job restoring it. Looks like new! Great attention to detail and customer service. Thanks very much Clint and Motorone.
Five Stars! – Motor One were an AAMI preferred provider for my insurance claim. They were amazing. Organised and paid for an uber for me, car fixed perfectly and before schedule, amazing customer service from start to finish and from everyone I dealt with. Highly recommend!
All a scam, save your money – Paint has gone to s**t and tint is bubbling. Put a claim in and all they can say is we will cut and polish it if does not fix it will not be our responsibility. Panel beaters have told me it needs repaint as paint protection and clear coat failed. Should have saved my money and just kept up with the polish!
Generous Support – Darren from MotorOne, has surprised me by providing me a gifted Car Care pack for Christmas, to maintain my Graphene Coating. His help and support is excellent and very helpful with information, including great service care. Cheers for the Festive Season. Thank you. Simon.
Had to bring the car back again to redo – Thank you Clint for helping me sort the issues... Would rate clint service as 5. However the overall experience with motorone hendra is not soo good..
Awesome product knowledge – Great service through Darren at Motorone. His aftercare products are fantastic, my motorbikes have never looked better. Deep shine, high gloss, mirror reflections, A+ all around. Thanks Darren!
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Just a follow up, completed the correction and application myself (about 12 hours over 2 days), the… Read more