MouldMen

Really unhappy with the service here. Had a guy come out and talk with me at length about fogging the place, and removing a mushroom growing from the ceiling. He snapped a few photos. Then in the official report, he didn't note any of what we talked about, didn't even fill out basic parts of the template (eg there were things like "the treatment… Read more

will take XX hours"). This was a significant factor in us losing our tribunal case to get our apartment fixed, and we had to endure a bunch of health issues while we tried to make our case that yes, a mushroom and blackened cracks in the ceiling after a major storm are actually a mould problem. I emailed a complaint, never got a response. Now I don't trust any of these "professionals" anymore. Thanks guys (and yes that's sarcasm).

My body corporate Manager engaged Mouldman to assess a mould issue inside a Studio apartment I own, as the tenant advised us that there was some mould on the ceiling. I must say that the cost, I thought, was obscene; however, that being said, we… Read more

did engage them and paid their full invoice upon completion of the Job. Just a couple of months later, the mould is back, and they want to be paid just to attend and have a look at what we will have to do. I would not want to work with this company again; they are clearly not reputable and they do not stand by their work

Be careful if you engage Mould Men. We used them to remove mould spots from ceilings which they did by cutting out the affected spots. Then they left the job leaving us with gaping holes in the ceilings.

We're renters, so they show no respect. They ask when We're available, then tell us that's no good, we're booking you in on the day you don't want. If we didn't like it, 3 week wait. The real estate stuffed up the jobs required so the whole job gets requoted. All of a sudden they're available on the day we wanted in the first place with no 3 week… Read more

wait. They won't deal with us the Tennant, only the landlord. Also, needing 100% access to your property while you are not there is dodgy. When things go missing and you find out later, you then have to prove a negative. They don't even honour their guarantees and make excuses as to why mould has returned. They take your money, do a dodge job, then disappear into the wind until your real estate books them again.

Avoid at all cost – If I could give the business negative stars I would. I have left voicemail’s and text messages that remain unreturned regarding scheduling the completion of the job I booked. I reported the incomplete nature of this job last Friday within hours of the employees leaving my premises and still have not had contact to remedy this despite my attempts… Read more

for scheduling / requesting contact. I can only surmise at this point that Mould Men is unwilling to honour the service agreement entered into and actually finish the job. The fact that the missed areas were conveniently left off the photographs the employees took, the fact that I received a payment prompt on Monday despite having raised the issue the prior Friday and the subsequent lack of response to my requests for service is absurd business practice. To say I am appalled at the lack of ownership and responsiveness from this company is a gross understatement.

Steer Clear – STEER CLEAR - It took them so long to do the job from booking (6 weeks) that I became sick with mould illness. Then they didn't inspect properly, didn't clean properly, didn't do a follow-up air test. We essentially paid for nothing and I moved back into a mould-ridden apartment (thinking it was clean) and am now so unwell that I literally fled in… Read more

early November and haven't been back. A second remediator found extensive mould that was missed by MouldMen. I'm severely sick now and beyond disappointed with MouldMen.

Disappointed – I had a representative come to my home today and I was so underwhelmed. He really didn't inspect the roof cavity he popped his phone up and took 1 photo. He seemed vague when I asked him questions about the mould. He then went and sat in his car for 10 mins out front and when I got the quote I was so taken back. He also added the the room was dark… Read more

and no light. The room inspected was a sun room and has three walls of windows. He obviously didn't inspect the rest of the house but in quote said that this was my request. Just so disappointed obviously will be sourcing another quote from another company.

Disappointed – Quotes only valid for a very short time. Told would take 2+ hrs but they finished in less than 1. Didn't do all what I was told they would do. Caused some damage to a non mould affected area and refused to pay for repairs. Some areas "treated" still appear to have mould.

Mould gone – Had a mould problem due to a leak. They came out to inspect , took photos and gave us a quote within the same day. The 2 guys were very reassuring , professional. Although it is peak mould removal season , managed to book for them to come out and do the job within a 2 week period. They usually have 2 men coming out to do the job but one was sick.… Read more

Even though this is so Jayden did the mould removal and fogging of the whole house in 45 mins. We had to be out of the house for 2 hours after the treatment, initially when we came in we could smell the chemicals but not overwhelming or obnoxious. Opened up all the doors and windows to air the house and within 1/2 hour the smell dissipated. The mould area was visibly better and we were assured the chemical sprayed on the mould would eat away the mould. Very pleased with the job and the price we paid for removing the mould in the laundry and bathroom and fogging the whole house($660) . Very competitive price from what we checked out.