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Move My Stuff
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MeetrbbfgGreater Melbourne (Metropolitan), VIC
- 2 reviews
- Verified customer
Appalling negligence and lack of response
On packing the furniture and boxes into the truck, they overloaded a valuable Australian wood sideboard with heavy boxes without telling us they were doing so, and the table collapsed from the excessive weight applied to the table.
On arrival, they left only 3 out of the four legs from the table.
They have not offered compensation, nor have they responded about the missing leg after a considerable period.
SarahGreater Melbourne (Outer), VIC
- Verified customer
New sofa
Deep and Sunny were very courteous they arrived early were careful with my home unpacked my goods and assembled them I was extremely happy with them I would highly recommend them.
- Verified customer
Great!
Great service, on time and kind :)
Moving a 1 bedroom house and yard in 2.5 hours with a 4 tonne truck and 2 movers. Organised and well thought out approach.
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MichaelVictoria
- Verified customer
Excellent service
Very good service. Arrived on time and all things were packed properly.
Highly recommended Hardeep and Gurlal they are so professional and trustworthy. Keep up the good work mate k
- Verified customer
Right on time. Friendly People
Right on time. friendly employees. They don't drag the task just to spend more time. I would like to have their service again when I need it in the future.
- Verified customer
Awful job
I had a terrible experience using this removalist company in April. I had used them twice in the past and never had any issues, however on this occasion it was a shocking service. They scratched and damaged my teak sideboard in two places with wood peeling off it, left dent marks down my hallway, left black grease marks on my couch and bed. They also took way longer than the man estimated on the phone. It was meant to be 3 hours and I understand it was tricky during COVID without me being able to help but it took 6 hours and a $700 charge that ...
Read morewe had not budgeted for. Sometimes a trip back to their truck would take 30 minutes. Once I went out to check what they were doing and one of the men had his leg up on the back of the truck just chatting and resting, letting the clock/hourly charge tick by. I tried contacting customer service to which they sent a simplistic reply saying they would investigate but they never got back to me. I will never be using them or recommending them again.Tom D.Greater Melbourne (Metropolitan), VIC
- Verified customer
Impressive move, the guys were quick and professional
Very happy with the two guys that moved our town house to another place, they checked with us before doing things and gave good advice.
Fast and professional, will definitely use again.
- Verified customer
Superb . Hardeep and manpreet
The team is very good , very conscientious.
Cheers to move my stuff .
I am so happy to see them , giving their top commitments in their works
Strongly recommend to other customers
- Verified customer
Excellent Service. Couldn't fault them
They recently moved me from Hawthorn to Epping. the boys were really nice and did an amazing job. Cute and strong boys :) Highly recommend them for their service and punctuality.
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KMMGreater Melbourne (Metropolitan), VIC
- 4 reviews
- Verified customer
Great customer service, but an average moving team
(3.5star would be more appropriate) I got a mattress picked up from a store and dropped off at my apartment. Customer service was great, they were attentive and friendly. They were able to book with short notice and provide a 30 min window, between 4-430pm. I got a call from the guys picking up the mattress at 3:50 pm advising they had arrived at the store. I reiterated that the mattress would not be ready until 4:15-4:30 pm, as they needed to close the shop and wrap the mattress in plastic (which is what I told the customer service team). I go...
Read moret two more calls from the guys asking if they were ready yet, which was rather annoying, as they knew they had to wait. After loading the mattress, one of the guys called and told me they would drop off between 7-8 pm, which wasn't explained to me upon booking. The customer service team apologised, and said they would wave the credit card surcharge, and the guys should be there around 6 pm. The lady on the phone was very professional. The guys arrived at 7:15 pm. When the guys arrived, they didn't smile or show any joy in being there. It was an awkward transaction, and I was relieved when they left. I think it would be great to ask your team to be more courteous, something simple like a smile, as it leaves a sour taste in your mouth about the company as a whole. 3.5stars given as quite a few things made it not run smoothly. I would probably use them again, but they might not be my first choice.- Verified customer
On time, polite and careful.
I was very impressed with their overall customer service and execution of our job.
It was only a little one, but I received regular updates & reminders on booking time and expected arrival.
The moving team arrived as stated and were very polite and very careful with our belongings.
Bryce S.Greater Melbourne (Metropolitan), VIC
- Verified customer
Got the job done
Pros:
Asked them not to walk on my freshly cleaned carpet, and they were happy to work around it
Nothing was broken in the move
No walls were damaged
The guys were polite
Cons:
Was quoted 3-4hr, ended up being 7hr and that was after I started helping about 4hr in.
The pace slowed down a lot towards the end
Invoice wasn't generated correctly
- Verified customer
Amazing service
Amazing! Manraj and Harman were so efficient and careful. They moved quickly whilst ensuring all of our belongings were carefully looked after. Can't recommend them enough! They moved a 2 bedroom townhouse to a house 50 minutes away and were finished in under 3.5 hours. Would definutely use their services again!
Holly SGreater Melbourne (Metropolitan), VIC
- 3 reviews
- Verified customer
Excellent service as always!
Third time using move My Stuff and every time I am so pleased with the service! Friendly and efficient, from booking to delivery! They arrived exactly on time and my two bedroom unit was packed up quickly and delivered safely. Highly recommend Move My Stuff as a reliable, professional moving service.
Nick SMelbourne
- 2 reviews
- Verified customer
Awesome service
Had a great experience. jaswin and guri were amazing. They were efficient, professional and did a great job moving into a small inner city townhouse. I would highly recommend them!!
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Neil W.Greater Melbourne (Metropolitan), VIC
- Verified customer
Great move!!
They did a great job. On time, gave me a 30 min warning call and managed to do an estimated two hour job, in 1 hour flat. Very happy with their service.
- Verified customer
A1 Rating.
I was given a two-hour window within which the removalists would arrive, which was fine, but I couldn't believe it when they arrived half-an-hour early, that's unheard of! Following this they were quick, efficient, polite and not a scratch on any of my belongings. Top job at a good price, highly recommend.
JohnGreater Melbourne (Outer), VIC
- Verified customer
Excellent job by great man pavleen and devinder
Today I received delivery that was on time. Both guys was energetic and powerful. Even it was very difficult job but these guys make very easy and comfortable. Last these guys really different from company guys. Highly recommended again Thanks for making my day good.
EpatsGreater Melbourne (Metropolitan), VIC
- 2 reviews
- 2 likes
- Verified customer
Fantastic!
I had Dhillon and Viraj assist me with my move, and they were both amazing. On time, did not muck around, got the job very quickly and were extremely helpful.
Started on time, was given plenty of notice when they were arriving. Best move I have had to date.
I could not recommend them enough!
stevieland58Greater Melbourne (Inner), VIC
- 3 reviews
- 5 likes
- Verified customer
Terrible service.
Had my new Plush sofa delivered by two men from this company. These men had no organisation skills, treated furniture without care and my home like a tip.
Part of the Plush delivery service accepted by this company is assembling and care of the furniture and these guys didn’t even understand how to clip on attachments nor understand that you don’t slide around wooden legs on solid floors as they’ll scratch the floors!
Their limited English made it almost impossible to explain that the packaging rubbish isn’t to be thrown around the house, to ...
Questions & Answers
Be Kind T.asked
I am having New CArpet installed on the second floor of my home I have things to move from the second floor to the third floor and some totes to move from the first to the basement. This is but 1 small dress that has to be moved from 2nd to 3rd. I am unable to do the stairs. Can you provide someone?
Thank You for your time. Theresa
No answers
ARTYasked
Want to move a standard single door fridge, a top loading washing machine, an already dismantled dining table (separate table top and separate four legs and four chairs and a double bed including mattress from house in Mermaid Avenue Maroubra to 6th floor apartment on Anzac Parade in Maroubra 2 kms away. What would it cost in total including all charges.
No answers
Belle K.asked
I wish a small sofa moved from bacchus Marsh to Williamstown. What would your quote be please. Help at that end and this end.
No answers
Details
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