Movers Buddy

Absolutely incompetent company. Arrival time was for 1pm quoted 1-3 2hrs 5mins before arrival time called to say running late by 2hrs at 3pm called to say running late by 1 hr customer service just as incompetent could give reason why they are late then was told they had arrive then was told time arrive was between 3-4 completely pathetic customer… Read more

service spent half my day waiting on a no show truck and no response as to ETA from customer support. Would no recommend this company for anything useless people!

Customer service agents harass you when you make the initial enquiry constant phone calls. They failed to cancel a booking that I made despite repeated assurances it had been cancelled - and then refused to take my phone calls on the day when their truck turned up. I was stuck paying for two removalists. If you want to lose money then go ahead but take my advice and find a company that you deal directly with the actual removalist.

Absolutely horrible experience with Mover Buddy. I booked and paid for a XL truck, but on the day they sent a medium size truck, we had to make two trips and deal with significant delays. They then charged me an amount that was far higher than the original quote. I had provided my credit card details during the booking process, and the person I… Read more

was dealing with deducted the full amount to my card without my consent or approval while there was a dispute.

I strongly recommend DO NOT PROVIDE YOUR CREDIT CARD DETAILS TO THIS BUSINESS EVEN IF ITS FOR BOOKING., I was charged an amount I had not authorised. Extremely disappointed with how this was handled and would not recommend Mover Buddy based on my experience.

I contacted Movers Buddy on Tuesday to get a simple quote and was bombarded with calls and SMS from Movers Buddy and other 3rd parties offering Electricity, Gas connections and continuous phone calls and message to use their services. This is… Read more

despite me calling Movers Buddy and requesting to stop spam calls which never happened. They have breached my privacy and have shared my number with other 3rd parties without my consent. I have escalated this matter to Office of the Australian Information Commissioner. Be careful as they do not take NO for an answer and continue to call you despite several phone calls to request a stop on calls. I would NEVER use their service.

Dyal and Bharat from where fantastic, they worked hard, didn't waste time and got the job done efficiently. They really helped ease the pain of moving & I would not only reccomend them but I would use them again on my next move - thanks to you both! Show reply

They are a broker who find you great furniture removal companies and charge you a commission on top. The experience was great with the Removalist themselves. They were friendly conscientious, and hardworking. Everything went smoothly. In the end we got a bill shock and I felt there was pressure to pay instantly and prove that I had paid. However… Read more ·  2

there was no eftpos option as the company had assured me earlier. So I had a so so experience with the broker themselves.

We only had a small move but the moving guys from Santrej SC Vicv were courteous and efficient at both ends of the move. While they arrived later than the booked time, which could have been problem but was not for us, they kept us informed and arrived promptly at the revised time. Price seemed reasonable enough. Show reply

What a bunch of cowboys!!!! My email weeks in advance and multiple phone conversation as to my request for a large truck. What arrived is a small truck and drive was talking about 3 maybe 4 loads. The audacity to then tell me I did not order a large truck (I simply forward the muppet my email), then tell me I cannot cancel the as they are already… Read more

now here, but waisted hour and a half. Well, I did cancel, got someone else within 20 minutes confirmed, and arrived within 30 minutes, so all up less than and hour we were loading. These guys are sharks with no honour or integrity in their business dealings.

This experience could not have been worse. Movers arrived nearly 2 hours late. Made up excuse as to why they were late. Truck was way too small even though I had discussed my requirements at length when I made the booking. The removalists were simply not up to the job. They were not strong enough, they were slow, they struggled to load furniture,… Read more

they had one pathetic little trolley, no straps and the truck was an ex refrigerator truck with no hydraulic lift. They had no idea how to load a truck and the truck was 1/3 empty for the first load. They were rough with my furniture...there are dings and scratches all over my stuff. They did everything they could to waste time and extend the day. If you are going to charge $150 per hour, plus a million stupid fees, then you need to employ actual professional furniture removalists....not a couple of backpackers with a truck! They took an hour and 20mins to get to my new house when it was a 20 minute drive. I was given an estimate of $577 for the day and they tried to charge me $1119 when it was 100% their fault and Movers Buddy's fault that the day took so long. Absolutely DO NOT RECOMMEND!

DO NOT USE THIS PLATFORM. Absolute Joke they are. I'm on NSW Central Coast, booked them to move some furniture 30 mins from home. They matched my job with a removalist from western sydney. Then I got stuck with paying for the removalist to come from western sydney to the central coast. I put in a complaint with ANGIE at Movers Buddy and i'm… Read more

still waiting on a reply. Its been over a week now.

Easier to find your own removalist without using this platform

Absolutely fantastic experience with Anish Adhikari MoversBuddy Removals! The whole move was handled professionally from start to finish. Anish and the team were punctual, friendly, hardworking and took great care with all of our furniture and belongings. Nothing was too much trouble, and they made what could have been a very stressful moving day… Read more ·  1

feel easy and well organised. They worked efficiently while still taking the time to make sure everything was protected, transported safely and placed exactly where we wanted it at the new house.

Really impressed with the level of service, communication and care throughout the entire move. I wouldn’t hesitate to use Anish and his team again and would highly recommend them to anyone looking for reliable, professional and genuinely helpful removalists.

Thanks again, Anish and team you guys did an awesome job and made a massive day so much easier for us!

The boys were very friendly and helpful and professional I'm very happy with your services it was quick and clean i would recommend you to all my families and friends thanks again for your help have a great day Show reply

I spoke to a representative to get a quote. I wanted a local company and they sent a truck from 1.5hrs away which resulted in doubling the quote. The men who arrived were polite, efficient, careful with my furniture and friendly.

Do not use this company. Company charged over contract, removalists instructed to take longer routes instead of time-efficient routes, removalists did not receive booking advice it was for one large piece of furniture, not a whole apartment. Company rep very aggressive on phone when we queried the overcharging. Although the removalists were nice, do not use!

Do not book this mover!! We had several issues across our move and would strongly advise against anyone booking through them. They did not arrive in the allocated 2 hour window, and despite several reassurances from moving buddy that the move would happen that day, after a total 3.5 hours of waiting for them to arrive, the removalist called and… Read more

said they were too tired from a previous job and would not complete the move that day.

They promised us a $130 discount as an inconvenience and rebooked us for the following day. They arrived on time the next day, but were not prepared for the stairs despite this being told at booking and we had to help them carry many items upstairs.

The worst part of Movers Buddy is the illegitimate and coercive payment structure. They initially invoiced us $900 for a 1 bedroom move, with a series of exacerbated and falsified charges and omitting the initially promised discount. We called and they agreed to provide the discount as promised, but had also sent through an invoice with other false charges that we were arguing against. While we were discussing the overcharged invoice over the phone, the removalist came back and followed us around the house, saying he would not leave unless we stopped arguing and paid the invoice as sent to us. He continued to follow us, got his boss to speak to us on the phone and angrily accuse us of refusing to pay (which was not truthful) and insisted we could not fight the cost and had to pay the incorrect invoice amount or they would stay in our house. They blamed us as the reason they could not leave.

Due to these threats, we felt we had to pay the invoice but later realised they had added several incorrect charges and grossly overcharged us - the stair fee, which moving buddy’s own terms says is fixed at $50, was charged at $100. We were charged a credit card surcharge of $22 despite paying via bank transfer. We were charged $30 for tolls, despite there being no tolls on our route. We booked over the phone and paid a $50 deposit, which was guaranteed to be refunded, but is later described as a $50 booking fee and was not included as part of our overall payment.

They immediately transfer your phone calls to voicemail and it is incredibly difficult to speak to anyone. They do not respond to emails.

Overall, we were overcharged by about $200 and are seeking a refund, but are currently being ignored by the company.

Please save yourselves the difficulties and the extortion and book a company who is more legitimate and will get your move done well - Movers Buddy will not.

This is a scam. They mislead and overcharge. And they don’t shy away from it when you confront them either. They are useless amateurs who couldn’t even lift basic pieces of furniture, damaged items, and tracked grease all through the house. I will be reporting them and taking them to court.

The boys were very friendly and helpful and professional I'm very happy with your services it was quick and clean i would recommend you to all my families and friends thanks again for your help have a great day Show reply

Mover buddys is the worst mover experience we have ever had. Do not use them!!! $900 for 4 hours work. Turned up 5 hours late with smaller truck didn’t finish job (we still half the place to move) charged our card without permission & they did not care absolutely awful experience & service. Mover buddy’s are scammers! My advice go direct to removalist don’t fall for scam.

The booking service was very quick, and they accommodate to our time and the movers that arrived where quick with their work and kept everything organized and clean. Show reply

I had a very disappointing experience with Mover Buddy. They left the job unfinished but still charged my account without my knowledge or consent. I expected the work to be completed before any final payment was taken. The lack of communication and unauthorized charge were completely unacceptable. I had to spend additional time and effort dealing… Read more

with the unfinished work and the payment issue. I would not recommend this company based on my experience. I hope they improve their customer service, complete jobs as agreed, and obtain proper customer authorization before taking any payments.

The Worst Moving Experience I’ve Ever Had – Avoid If You Value Your Time and Peace of Mind This was, without question, the worst moving experience I’ve ever had. My booking was confirmed for 1:00 pm, but after multiple delays, excuses, and misleading updates about their arrival time, the movers didn’t show up until 6:00 pm—by which time it was… Read more

already getting dark.

I want to be clear that the two removalists themselves were genuinely great people. They worked hard, remained respectful, and did their best under very difficult circumstances. The real problem is Movers Buddy’s management and planning.

Before the move, I specifically informed them that I had a large refrigerator and asked them to send a team equipped with heavy-duty lifting straps because a standard trolley would not be sufficient. They acknowledged my request, yet they arrived with a trolley that was actually weaker than the one I already owned. On top of that, these two men had already completed three jobs earlier that day, so by the time they arrived they were understandably exhausted.

As a result, loading the truck became an unnecessarily stressful and frustrating ordeal. What should have been a straightforward move turned into hours of struggle simply because the company failed to provide the right equipment and scheduled their staff so poorly.

Unfortunately, things got even worse at the new house. During unloading, the operations manager repeatedly called one of the removalists, demanding that he get me to pay the remaining balance immediately. Instead of helping unload the truck, the mover spent a significant amount of time on the phone. My friends ended up doing much of the unloading themselves while effectively only one removalist was working.

Moving house is already one of the most stressful experiences people go through. The last thing anyone needs is a company that is disorganised, poorly managed, and creates additional stress instead of reducing it.

I feel sorry for the removalists, who were put in an impossible situation by poor management. However, based on my experience, I cannot recommend Movers Buddy to anyone. They need to seriously improve their scheduling, communication, equipment, and overall customer service.

the boys were amazing. Great team, quick, however very professional and careful with moving items. Highly recommended, thanks guys for making the move look so easy :) Show reply

Amazing service everything was done with so much care and moved safely. Nice and easy move they made sure everything was wrapped, strapped and padded where needed. Show reply

I was quite unhappy with the people who came here as removalists. I had to move out from a 4 bedroom house to another small 4 bedroom house. The distance between these 2 places is just a 5/6-min walk (500mtrs). 2 guys came in at 2pm (instead of 1pm) and took 4 hours just to move my stuffs from the garage to the other place's garage! Honestly, if I… Read more

had a few items they had, I would've done this job within max 2 hours. Truly unprofessional, very casual and didnt have any base idea about how to do the job. The amount of money I had to pay and the type of service that I got doesnt match at all. Heavily dissatisfied with the service.

Easy to book and the movers themselves were lovely, fast and competent. I am a bit concerned with how they stored my furniture (it’s in a storage unit and they have put some large heavy couches sideways) but on the whole, fine. Administratively they are a bit dodgy. Be very careful with fees, I double-checked their fees with them prior so I… Read more

could estimate how much it might cost. It was about $200 more than my estimate. They take a $50 deposit beforehand that they say will come off the final invoice, but I had to ask for them to do that for them to apply it. They also charged me for an extra half hour (they were half an hour late) and an extra fee for stairs even though they say 1 flight is free. They make you pay on the phone while the movers are still working and don’t send you an invoice until after. It was a bit chaotic and I was distracted so I didn’t have the time to contest every misleading charge.

Our two removalists were incredibly fast working and professional. They filled the truck within an hour and then emptied it in a similar time frame. I especially want to credit Gaurav for really good communication. Show reply