Movers Buddy

The two movers who completed our move were fantastic. They were polite, hardworking, careful with our belongings and a pleasure to deal with. Unfortunately, my issue is with the company itself and its billing practices. We moved from a 3-bedroom townhouse with one flight of stairs to a 2-bedroom apartment with lift access. The addresses were only… Read more

10km apart We were shocked to receive a final invoice of $2,694.72. I have moved many times over the years from a 4 bedroom house constantly downsizing to now a 2 bedroom. I have NEVER paid this much and it has never taken 12.5 hours maybe 8 hours maximum. Not to mention I did trips taking a lot of stuff in my car too. And the move was still not complete I had to go back the next day and move more in my car.

The quote advertised “transparent pricing with no hidden fees”. However, after questioning the invoice, we were advised that additional charges included $200 for wrapping, $150 for a heavy item charge and $25 for tolls. These charges were not disclosed in the quote provided to us.

The booking confirmation also stated that the $50 booking fee would be deducted from the final bill. When I queried why it had not been deducted, I was told it was a separate booking fee and would not be applied to the invoice, despite the written confirmation stating otherwise.

When concerns were raised, the company simply responded that the move was charged based on time taken and that the fees were disclosed, despite the written documents saying otherwise.

I encourage anyone considering this company to carefully review all documentation, ask for clarification of every possible additional charge in writing, and obtain a clear estimate of the total expected cost before booking.

Again, the movers themselves were excellent. My dissatisfaction is with the pricing transparency and the handling of the invoice dispute. I do not recommend this company.

The guys from movers buddy helped us out at the last minute and were very professional and efficient. Highly recommend them for your next moving home experience. Very professional Show reply

- the team who moved were good while doing the work. However came way earlier than the set time. This means we were not ready so they wasted time waiting for us to clear fridge etc and it is a tactic used to add up time. - be careful with the rate and get it in written - be careful with the booking of time as they do t refund or offset against invoice. This is extra charge - generally I would not recommend Show details

Thanks to Ian and his wonderful team we managed to get some furniture moved at short notice. He prioritized us after a windshield misfortune occurred to our original movers. Show reply

The guys helped us out at the last minute and were very professional and efficient. Highly recommend them for your next moving home experience. Very professional. Guys were fantastic Show reply

Incredibly slow and won’t let you help. Even getting between houses was slow. Polite but sent a man and a woman. They took phone calls too. Do not use them. It was just a small Kitchen units no stairs ! Too hard to deal with

Absolute lifesavers! Arrived within an hour from booking them the same day. Professional and hardworking, going above and beyond. Highly recommend and will use them again. Thank you so much! Show reply

My small move was excellent. Communication great, the two people who did the move were wonderful- phoned prior to arrival, were quick and efficient and polite. Would definitely use them again! Show reply

The service was fantastic Good communication before the booking and movers team did a good job. They arrived on time in finish job very fast I am recommending this service with confidence Show reply

Amazing job done by the guys. Excellent packing, kind, and caring and professional. The best rates around too! Highly recommend. Will use again and recommend to all. Five star job! Show reply

the whole process was very smooth. from booking till delivery of services. The movers who came were super. They packed everything very well and did a great job. Would definitely recommend them. Show reply

The boys were super quik and amazing, incredible experience Thank you so much Show reply

hey did a great job. Efficient, polite and no bangs Show reply

Difficult job moving a large heavy desk but the guys were awesome. Very pleased. Show reply

Amazing drivers, couldn’t have asked for better guys to move my stuff. So grateful!! Show reply

the boys were fantastic quick and amazing! Hazel and team were very helpful Show 2 replies

Cost more than planned, but the removalists were great & friendly. Nicely done Show reply

The team is very professional and kept a check till the delivery. Show reply

Great job nicely done, guys were very friendly and helpful Show reply

Hello, thank you for using our services I would request if you give us a good rating on trust pilot review it will hardly take a second. Thanks Show reply

Very professional and caring. I appreciate your time and assistance. Show reply

Great service! Team arrived during the booking window; the booking team and removalists were pleasant to deal with. Fast turnaround was also appreciated. Show reply

Absolutely fantastic, very easy to deal with and the movers were very professional and took extreme care of my furniture. Show reply

The boys who did my job were good and dealt carefully and experienced Show reply

Movers arrived on time and moved our stuff quickly and safely. Very happy with the service, will use them again. Show reply

Really great experience. The Mover and his colleague communicated closely with me on the day of the move and did an amazing job. Show reply

The guys showed up exactly on time and moved everything in 2.1hr and charged per hour as agreed. Very happy with the service. Show reply

Great service from the customer care team and great service from the removalist team very happy and great pricing. Show reply

The guys showed up exactly on time and moved everything in 2.1hr and charged per hour as agreed. Very happy with the service. Show reply