Movers Buddy

The Worst Moving Experience I’ve Ever Had – Avoid If You Value Your Time and Peace of Mind This was, without question, the worst moving experience I’ve ever had. My booking was confirmed for 1:00 pm, but after multiple delays, excuses, and misleading updates about their arrival time, the movers didn’t show up until 6:00 pm—by which time it was… Read more

already getting dark.

I want to be clear that the two removalists themselves were genuinely great people. They worked hard, remained respectful, and did their best under very difficult circumstances. The real problem is Movers Buddy’s management and planning.

Before the move, I specifically informed them that I had a large refrigerator and asked them to send a team equipped with heavy-duty lifting straps because a standard trolley would not be sufficient. They acknowledged my request, yet they arrived with a trolley that was actually weaker than the one I already owned. On top of that, these two men had already completed three jobs earlier that day, so by the time they arrived they were understandably exhausted.

As a result, loading the truck became an unnecessarily stressful and frustrating ordeal. What should have been a straightforward move turned into hours of struggle simply because the company failed to provide the right equipment and scheduled their staff so poorly.

Unfortunately, things got even worse at the new house. During unloading, the operations manager repeatedly called one of the removalists, demanding that he get me to pay the remaining balance immediately. Instead of helping unload the truck, the mover spent a significant amount of time on the phone. My friends ended up doing much of the unloading themselves while effectively only one removalist was working.

Moving house is already one of the most stressful experiences people go through. The last thing anyone needs is a company that is disorganised, poorly managed, and creates additional stress instead of reducing it.

I feel sorry for the removalists, who were put in an impossible situation by poor management. However, based on my experience, I cannot recommend Movers Buddy to anyone. They need to seriously improve their scheduling, communication, equipment, and overall customer service.

Our two removalists were incredibly fast working and professional. They filled the truck within an hour and then emptied it in a similar time frame. I especially want to credit Gaurav for really good communication. Show reply

Removalists were incredibly fast working and professional. The repeated calls the next day, to ask me to review or check if I'd done it yet and so on, were quite annoying though. Show reply

The guys from movers buddy helped us out at the last minute and were very professional and efficient. Highly recommend them for your next moving home experience. Very professional Show reply

I was quite unhappy with the people who came here as removalists. I had to move out from a 4 bedroom house to another small 4 bedroom house. The distance between these 2 places is just a 5/6-min walk (500mtrs). 2 guys came in at 2pm (instead of 1pm) and took 4 hours just to move my stuffs from the garage to the other place's garage! Honestly, if I… Read more

had a few items they had, I would've done this job within max 2 hours. Truly unprofessional, very casual and didnt have any base idea about how to do the job. The amount of money I had to pay and the type of service that I got doesnt match at all. Heavily dissatisfied with the service.

Easy to book and the movers themselves were lovely, fast and competent. I am a bit concerned with how they stored my furniture (it’s in a storage unit and they have put some large heavy couches sideways) but on the whole, fine. Administratively they are a bit dodgy. Be very careful with fees, I double-checked their fees with them prior so I… Read more

could estimate how much it might cost. It was about $200 more than my estimate. They take a $50 deposit beforehand that they say will come off the final invoice, but I had to ask for them to do that for them to apply it. They also charged me for an extra half hour (they were half an hour late) and an extra fee for stairs even though they say 1 flight is free. They make you pay on the phone while the movers are still working and don’t send you an invoice until after. It was a bit chaotic and I was distracted so I didn’t have the time to contest every misleading charge.

7-9am booked time arrived @ 10am, 1bedroom unit to 1bedroom unit & short distance 20-30 min. The 2 removal guys were great respectful & efficient however phone staff doing invoicing were rude & incompetent. My advise go elsewhere & do not use this company best 2pay little extra for better phone service. (I have 30+yrs customer service) Check… Read more

invoicing as they try 2get extra at the invoicing stage. They can’t even send out a correct invoice after 6 failed attempts both lady’s were rude & not understanding what they sent & trying to make us pay incorrect amount on invoice. Called us 6-7 times wasted nearly 1hr & not what u need when yr moving & already a little stressed. I was also advised NOT to write a bad review. Wen I clearly advised @ time of booking do not let me down as I will write a review.

the boys were amazing. Great team, quick, however very professional and careful with moving items. Highly recommended, thanks guys for making the move look so easy :) Show reply

Amazing service everything was done with so much care and moved safely. Nice and easy move they made sure everything was wrapped, strapped and padded where needed. Show reply

The two movers who completed our move were fantastic. They were polite, hardworking, careful with our belongings and a pleasure to deal with. Unfortunately, my issue is with the company itself and its billing practices. We moved from a 3-bedroom townhouse with one flight of stairs to a 2-bedroom apartment with lift access. The addresses were only… Read more

10km apart We were shocked to receive a final invoice of $2,694.72. I have moved many times over the years from a 4 bedroom house constantly downsizing to now a 2 bedroom. I have NEVER paid this much and it has never taken 12.5 hours maybe 8 hours maximum. Not to mention I did trips taking a lot of stuff in my car too. And the move was still not complete I had to go back the next day and move more in my car.

The quote advertised “transparent pricing with no hidden fees”. However, after questioning the invoice, we were advised that additional charges included $200 for wrapping, $150 for a heavy item charge and $25 for tolls. These charges were not disclosed in the quote provided to us.

The booking confirmation also stated that the $50 booking fee would be deducted from the final bill. When I queried why it had not been deducted, I was told it was a separate booking fee and would not be applied to the invoice, despite the written confirmation stating otherwise.

When concerns were raised, the company simply responded that the move was charged based on time taken and that the fees were disclosed, despite the written documents saying otherwise.

I encourage anyone considering this company to carefully review all documentation, ask for clarification of every possible additional charge in writing, and obtain a clear estimate of the total expected cost before booking.

Again, the movers themselves were excellent. My dissatisfaction is with the pricing transparency and the handling of the invoice dispute. I do not recommend this company.

Update 08/06/2026 - Mover Buddy support revised my invoice and refunded me $427.85 which were the extra costs & tax associated with those costs. The revised invoice total is $2,266.87.

- the team who moved were good while doing the work. However came way earlier than the set time. This means we were not ready so they wasted time waiting for us to clear fridge etc and it is a tactic used to add up time. - be careful with the rate and get it in written - be careful with the booking of time as they do t refund or offset against invoice. This is extra charge - generally I would not recommend Show details

Thanks to Ian and his wonderful team we managed to get some furniture moved at short notice. He prioritized us after a windshield misfortune occurred to our original movers. Show reply

The guys helped us out at the last minute and were very professional and efficient. Highly recommend them for your next moving home experience. Very professional. Guys were fantastic Show reply

Incredibly slow and won’t let you help. Even getting between houses was slow. Polite but sent a man and a woman. They took phone calls too. Do not use them. It was just a small Kitchen units no stairs ! Too hard to deal with

Absolute lifesavers! Arrived within an hour from booking them the same day. Professional and hardworking, going above and beyond. Highly recommend and will use them again. Thank you so much! Show reply

My small move was excellent. Communication great, the two people who did the move were wonderful- phoned prior to arrival, were quick and efficient and polite. Would definitely use them again! Show reply

The service was fantastic Good communication before the booking and movers team did a good job. They arrived on time in finish job very fast I am recommending this service with confidence Show reply

Amazing job done by the guys. Excellent packing, kind, and caring and professional. The best rates around too! Highly recommend. Will use again and recommend to all. Five star job! Show reply

the whole process was very smooth. from booking till delivery of services. The movers who came were super. They packed everything very well and did a great job. Would definitely recommend them. Show reply

These guys were highly experienced and really helpful. They went out of the way to help me lift some heavy stuff as well. Great job guys thank you very much. Looking forward to do business with you. Show reply

My small move was excellent. Communication great, the two guys who did the move were wonderful- phoned prior to arrival, were quick and efficient and polite. Would definitely use them again! Show reply

Thank goodness for the two guys that came on Good Friday to help move some recliner chairs to my parents in respite care. It was an urgent situation and they came on a public holiday to help when many other companies did not. They were polite, professional and fast. I am so very grateful that they came earlier than expected and finished quickly. I highly recommend them. Show details ·  1

Amazing experience with the move. The movers were fantastic they did the job very smoothly and the 2 guys were up to the mark . thanks you would recommend them in future Show reply

The Guys were efficient, fast and friendly, they went out of their way to help me with my move. the admin team was also very helpful. I will surely using them in future. Show reply

Miracle and his team were friendly and fabulous. Very accomodating and nothing was too much trouble. Highly recommend Show reply

The guys did a great job! On time and the move was very quick! Thank you. Show reply

More recommended Buddy movers , Ranjodh and other guy did good job .money worth. Show reply

It was good. It was good with them and Respectful and friendly movers! Show reply

Very good service and reliable, happy with service, friendly guys. Show 2 replies