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Moving Mates

Moving Mates

3.3 from 29 reviews · View Statistics

Reviews

3.3

29 reviews
5
(14)
4
(4)
3
(0)
2
(0)
1
(11)
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Lynette O.

Lynette O.Canberra 2600, ACT

  • Verified customer

Damaged belongings

published

The two guys who moved me spoke in their own language most of the time and complained about the furniture they had to move. One of them asked to give my address to his friend so his friend could come across and pick something up.
They broke so many things and whilst I acknowledge it was raining that day, it didn’t excuse just how wet everything was. My bed was unable to be used as it was wet right through, blankets and boxes soaked. It took me a week to wash everything and I’m still replacing broken items.
The final straw was when I questioned the price at the end, the guy raised his voice at me and charged me an extra hour.

The only positive about the experience was the lady I dealt with organising the move was friendly.

Incentivised ReviewNo
  • Verified customer

Completed a move for me on same day notice in the middle of Covvid , very thank full for this! Will use again

published

Moved my unit with no issues. Finished on time and safely . Good communication from the drivers , very happy they were available on late notice This made a stressful move easier during Covvid.
Took the job after being messed around by another company

Incentivised ReviewNo
Russelllea

RussellleaSydney, NSW

  • Verified customer

Broke a window. Refuse to own up. Stay away.

published

Were 20 minutes late to the move start time. Broke a window at the new premises and refuse to acknowledge / or pay. Don’t believe they actually have insurance. Beware. Steer clear.

Incentivised ReviewNo
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Andrew Carter

Andrew CarterCanberra 2600, ACT

  • Verified customer

Great moving crew who went the extra mile

published

Very great moving crew and great customer service by Rachel. The moving crew were very helpful and assisted us with the breakdown and rebuild of our key furniture items. Went the extra mile and made our move less stressful than expected. Thanks to Moving mates team. Andrew & Ryan :)

Incentivised ReviewNo
Janice

JaniceSouth-Eastern Region, NSW

  • 3 reviews
  • Verified customer

Efficient, organised and polite

published

The young men that moved my furniture on 19th March 2020 from house to storage shed, were polite, listened to what was said, very well organised, took great care, and were efficient.

Incentivised ReviewNo
Thiva Paramasivam

Thiva ParamasivamPhillip 2606, ACT

  • Verified customer

Great service.

published

Did everything as quick as they can do. I asked if they could drop off a washing machine to a buyer on the way and they did it easily and conveniently. They were polite and kind in there service. Hassle-free. Highly recommended.
My move was over very short distance and not many items. Including the drop off on the way, it took just under an hour.

Incentivised ReviewNo
Kate

KateCanberra Central 2601, ACT

  • 4 reviews
  • Verified customer

Super fast and friendly

published

I moved from a 2 storey 3 bedroom townhouse into a 3 bedroom house. The guys who completed the move were friendly, really efficient and everything was moved without damage. Best removalists I have ever had, and would highly recommend.

Incentivised ReviewNo
Rebecca B.

Rebecca B.Sydney, NSW

  • Verified customer

Amazing!

published

They were quick, on time and moved everything with care. It was a hot day and we had to walk up and down a lot of stairs but they never complained and were helpful the entire time.

Incentivised ReviewNo
Gkb

Gkb

  • 2 reviews
  • 1 like
  • Verified customer

Dangerous acts by the Removalists

published

The movers left the front door to my apartment and apartment complex wide open when the left after removing my belongings! I’m lucky myself or someone in my building wasn’t robbed or assaulted due to this easy access left by the removalist’s. What’s worse is that the owner of the company seemed to not care at all! Absolutely disgusted by their actions but more by the owner’s blatant disregard and dismissal of how dangerous and serious this is!

Incentivised ReviewNo
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Raf

Raf

  • 2 reviews
  • Verified customer

Good friendly service

published

Moved a small amount of furniture a couple of kilometers away. The boys arrived on time with a small truck and were quite friendly and enthusiastic. All up the job was done in an hour and a half. No piece of furniture was damaged. Would use again for small jobs.

Incentivised ReviewNo
  • Verified customer

Excellent customer service

published

The 3 young lads today worked in hot conditions and did not miss a beat couldn’t fault them excellent service as well

Karen

KarenCanberra

  • Verified customer

The worst moving experience I've ever had

published
Annaleisa

AnnaleisaBotany

  • Verified customer

Great guys, hard-working and friendly

published

We relocated our three bed house to a new local place, so not a long distance. The guys arrived right on time, and worked hard all day only stopping for a brief break. This is our second move with Moving Mates, based on a positive previous experience and they lived up to expectations this time around. Would use them again if ever needed.

  • Verified customer

Inexperienced and took too long. Moving staff and supervisor lied and unhelpful

published

2 bed apartment plus storage unit. 3km in distance. Moved started on time but took ages - 9 hrs - we moved exactly same stuff previously in 4 hours.

  • Verified customer

Taking the stress out of Moving House !

published

Yesterday we moved 3 bedroom house, it was a full day's service we required. Moving Mates were outstanding. A huge thank you to Fernando and Bruno who worked tirelessly throughout the whole day. They were extremely professional, quick, polite and went out of their way to help make this move stress free. Not even taking a break for lunch, they worked non stop for over 8 hrs, If your moving house, these are the people to use. Excellent experience thanks to the Fernando and Bruno. Would highly recommend!!

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Kah

KahMelbourne

  • Verified customer

Never use this moving company

published

I recently moved a short distance in Melbourne and had a terrible experience with this company. After dismantling my dining table, the removalist lost the bolts for reassemble. A floor lamp also disappeared in the move. After chasing these missing items with the driver and the administrator, the Operations Manager who is also the owner of the company responded with "what do you want me to do about it". The driver likewise accepted no responsibility for the lost items but instead blamed my daughter. I would not recommend using them.

Cherry P

Cherry PSydney, NSW

  • 3 reviews
  • Verified customer

An amazing easy move!

published

We moved from a very large 3 bedroom unit on the first floor to a town house with stairs just 5 minutes away. Our 2 removal guys were not huge people, but absolutely amazing, in fact I don't know how they did it, they worked solidly lifting and carrying for 6 hours, they were so nice and never complained once, they made our move effortless. We are so grateful to them/Moving Mates and would most definitely use them again when next we move. Thank you so much.

Nana

NanaAshfield nsw

  • Verified customer

Great service

published

I recently required a removal service from Moving Mates, items moved from a top floor to a house . It was a small job. I got a prompt response .The staffs were very professional and polite. The time required and cost were exactly quoted. I will definitely use them in the next move and recommend their service.

  • Verified customer

Painless. Every thing happened without a hitch.

published

My move was a relocation of a dismantled 6m x 6m storage shed. The shed was relocated from one rural area to another. Everything happened on time and without any issues.

Owen

Owen

  • 2 reviews
  • Verified customer

Efficient and affordable service

published

Moving Mates moved a small miscellaneous collection of furniture with minimum fuss across town. The guys were prompt, pleasant, efficient, and capable. Would certainly recommend their service.

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