Moving Professionals

Wish I seen this page before I booked with these guys – Okay, so My experience with these guys wasn't that bad. I found the delivery guys did a good job. The office staff were helpful. However, I am still missing all my family portraits & My husband's sub amp. He wasn't very happy about this. The portraits are worth about $1,600. I am completely devastated. Its been 3 months since the delivery, I have… Read more

been emailing, Calling and there's still no progress. It feels like I am being avoided. I don't know what else I can do. My family protraits mean everything to me, I don't have no copies either. Who would want to keep family protraits of other people or I think they might have accidentally damaged the box and threw it out all together. I would not certainly recommend this company to anyone either. I rate 2 stars for the helpful office staff and delivery guys.

Also go by backloads and national movers and other names avoid like the plague – I rang the day before uplift. I had booked six weeks earlier when they hadn't called as planned. Super rude response about Qld time difference and they would call before close of business they didn't and when I called them on the day they said a week later at best. So now in new place with nothing spending heaps on bought meals as no fridge and no… Read more

move in sight. Refunded deposit quickly. They said a truck broken down, more like no full load so too bad for me. Awful.

We picked them by accident because they used another name – We picked them because they were using another name WeMove. Worst company we encountered. We booked through their website. Put down a deposit and then the drama started. They kept pushing out move date, then never bothered to call us again. After numerous phone calls and emails, we had to book another company last minute. They do get one star because they did refund our deposit promptly.

Not a single Problem - Fluke? – After we booked the moving professional for our move from Melbourne to Perth I came across this site and got very worried about the situation however the overall experience has been pleasant. The big problem I think everyone has with companies like this is especially for interstate they sub-contract the move at both ends if you get a bad… Read more

sub-contractor (lets be honest its not their name they are using so they don't care as much) its going to make the whole process very painful.

Having some spare time we made sure everything we packed was well padded, labeled and boxed to make the load as square as possible. We broke down a lot of our furniture into a flat pack for ease of transport. The removal guys showed up on time and completed the job in approx. 4 hours. Didn't require any help from myself however one of the guys while managed to drop our chaise on himself but ended up doing more damage to himself than the chaise. They were careful with all our valuables ensuring that the tvs and computers were packed adequately.

We were quoted 10-14 working days for the load to arrive ( We were skeptical that it would be arrive in this timeframe) however we received a call on day 7 saying that our gear was in Perth and will be being dropped off the next day. Again showed up on time and unloaded the stuff without issue. However as it was going into a self storage the did charge us an extra "stacking fee" as they had to nicely restack everything into the new container (worked out to about 70 dollars an hour (took 3 hours). Everything was well packed and couldn't see any adhering damage to the boxes or flat packed goods.

Overall by the looks of the rest of the reviews it was pretty lucky to get 2 half decent sub contractors on both ends and a short transfer time in the middle. I would definitely continue to use them until I hit an issue. There quote was approx. 30 % cheaper than the big removal companies.

You get what you pay for – Despite my doubts about this coming after reading everyones review, I still continued with the removal of my cars. Luckily I had organisd my furniture removals otherways, because unfortunately my cars were not picked up on the day it was supposed to be! However stressful that was, atleast my cars made it safe and sound not a km extra on them or a… Read more

scatch, and earlier than I expected. So was content at the end with the outcome Reasonable pricing, safe transportation/ storage of goods Not reliable, communication of invoices/ information should be better

Excellent company – I was not happy when I read the reviews here. i had already paid my deposit and had no choice in proceeding with them. I was, however, delighted with the end result. the movers who came to the house were pleasant and very helpful. The girls in the Office in Brisbane were friendly and courteous. the move was done fast and efficiently and was… Read more

delivered from Sydney to Brisbane within 3 days, at a cost which was 25% cheaper than all the other companies.

I have no hesitation in recommending them. They did what they said they would do. delivery was within the 3 to 5 working days. they picked up on time and delivered on time.

Worst company in australia - warning do not use this company ever – This is by far the worst, and most unprofessional company I have ever dealt with in Australia .............. Where do I even start about all the problems I had - Furniture was supposed to be picked up at 1pm on a Wednesday, truck didn't arrive until 6pm - They couldn't load all the furniture that night because they didn't have enough blankets to… Read more

wrap it in and had to come back the next day to pick up the remainder, knowing I was suppose to leave for Victoria from the Gold Coast that day

- Were suppose to come back first thing in the morning to get the remaining furniture, didn't turn up unitl 6pm

- Took more stuff out of the house than they were supposed to

- The driver rang me at 10.30pm on the Thursday night saying they had left the washing machine behind, this is after being there twice now

- Took them a week to pick up the washing machine and when they finally did they dirtied the floor after the house had been cleaned for my tenants to move in

- Company was not apologetic one bit

- Instead charged me for the additional items that there drivers picked up that they weren't suppose to

- Numerous phone calls later to the General Manager and Office staff, who are all that unprofessional its embarrassing, and numerous unanswered emails (they never get back to you), they still wouldn't take any responsability and wouldn't deliver my items until I paid extra for re-delivery and the additional items (that I didn't advise them to pick up)

- Items finally got delivered after I HAD to pay the extra or else they were keeping my items

- Damaged furniture everywhere ........ 2 x torn and ripped leather couches, coffee table had glass top smashed off it, washing machine all scratched and marked, 2 x picture frames smashed, dining table split and pulled apart, Outdoor setting cracked and damaged, armrests on study chair both ripped, everything covered in dirt and dust

- Won't take any responsibility for the damaged items or reimburse any amount to pay for it

- I have just lodged a claim to The Office of Trading which are only mediators and still Moving Professionals refused tom pay for any

- I am now in the process of taking them to Q-Cat

This company should be shut down and not be allowed to operate at all. I only wish I had of read all the reviews before I used them because everything I've read is true, they are a DISGRACE

Moving Professionals - Nothing Professional About them – First I would like to say the actual guys who did the heavy lifting fantastic both ends. Now lets talk about the office staff or should I even waste my time all I can say they are the most unprofessional people I have ever spoken to. I don't no how any one could actually say they work for a company like this unless you have no morals or… Read more

professional standards at all. Every person we have spoke to seems to reads from the same page and use the same lines. As everyone else has commented no return calls or emails. I set up my email to confirm emails received by server and opened by staff but it seems that they have this capability blocked so they can deny receipt of emails. Mind you they deny the emails even when they are attached to their reply email (when they do reply) asking for you to send that email again.

We have given up on the items that they couldn't get on the truck because they didn't advise the guys on the ground (So not the guys fault) No communication between the office and the staff. The guys even said that this was the norm.

We are now just chasing the damaged floor to our rental property but they are using the tactics that we will give up soon because it becomes just to hard. Which is the way they seem to work.

We also used their other named company to move our car from Cairns to Melbourne at this time we didn't know they were one in the same. It took 6 weeks to get the car from Cairns to Melbourne. And when we rang them to ask where the car was they advised they didn't no. We finally got action when we threatened them with reporting the car stolen to both the Victorian and Queensland Police. Surprise, surprise the car turned up pretty quick.

All I can say is god help anyone who uses them because.

Not good! – 3 months later and STILL missing my dining room table!!! No help with any of my broken belongings :( I've called and emailed over 15 times and no one calls me back. Terrible service!

WISH i saw this page BEFORE booking this company. WORST company ever!!! – The "Moving Professionals" (oh, the irony), has been nothing but useless in this entire process. I was told, oh just pay in full and then we will be able to tell you uplift and drop off dates... I should have trusted my gut when I got a bad feeling at the start. After paying in full a month before the move and only being told a day before they… Read more

scheduled my uplift (with no consultation with me about my needs) that it could take a week or more after uplift before I received it (umm... this kind of information would be useful AHEAD OF TIME when you have a toddler and NEED to move into your new house as you have nowhere else to go...), I've now been in my house 'making do' with a camping chair and picnic basket and STILL no word on when my belongings will arrive. The people answering the phones are RUDE and UNHELPFUL (apart from one lady who I feel for, who is absolutely lovely). Today is one week since uplift and I have not heard from these muppets once. I could almost put money on something arriving broken, damaged or not arriving at all...

Do yourself a favour and just DON'T book through the moving professionals.

WORST COMPANY EVER!!!! – This company was hired through Australia National Removals to move my furniture, and done the worst job ever. This company was very unprofessional regarding the moving of moving furniture, and I had faced many other problems with them. My furniture was damaged, as well as my rental property and this was done through pure negligence, and no care… Read more

was taken. The first day of moving my furniture only 1 person came to move my stuff, when 2 people are required. My partner was sworn at by the driver of Moving Professionals, our furniture was delivered at night when we were told it would be delivered in the morning, therefore I waited all day for the company, and rung the main office on numerous occasions to follow up on what was happening. Will NEVER deal with this company again, nor will I deal with Australia National Removals who hire Moving Professionals as a third party. Both companies are very unprofessional in every way.

Don't, don't "ever" book these guys!! – Gavin Austin said some customers have "unrealistic expectations"...Gavin, those expectations are set by the company in their propaganda! I had such a bad experience that I went to the Dept. of Fair Trading on charges of misrepresentation. I could write pages about my experience but just let me say they were extremely rude, used bad language, bad… Read more

mannered (including the MD when I complained) damaged my furniture through neglect and lack of professionalism, unhelpful and did not keep to the time scale "they had dictated."

Just three examples:

1. Boxes were marked by me according to the room they were to placed in, as originally promised they would do. When I asked the deliverers to do this they left them in the driveway, refusing to even take them into the house. When I said I'd been promised they would I was laughed at and told to P-off. I had to carry them indoors myself when they left.

2. My wife was literally in tears when she saw someone drag the polished top of our timber dining table across the truck floor "unwrapped." It cost $800 to repair the damage.

3. I phoned their office during deliver asking them to speak to the delivery men about their attitude and not to do more damage. In a nutshell, they refused in a manner suggesting they could not care less. I'm amazed they are still in business and should be called The Moving Un-professionals.

they r not that bad – I have worked for moving professionals and am shocked at reading this. I am not aware of these specific cases .however. In my experience working there i found most customers have unrealistic expectations If u have extra items u will be charged more.the space in the truck has to be paid for If u dont put down on ur quote aboutlift… Read more

access orvstairs u should expect to pay more aa this takes a long time to do

If u buy the cheapest quote on the net.dont pack ur boxes correctly.dont get a correct quote.then what r u expecting

I always found that the normal people( mentally sound and realistic) were very happy and appreciative of our work

Moving pro does thousands of moves a day and u r looking at the minority here.

If u dont pack ur stuff properly ,u own bad furniture and u move to perth or cairns .what do u think is happennibg in the container for rhousands of kms.

And as removalists.or truck drivers oyr work place has no toilet.if we r working at ur house for hrs.human nature is going to take its course.

Be realistic people

Get a correct quote that matches ur load

Pack ur stuff properly

DO NOT book this company, absolutely disgraceful!!!! – Would never use this company again, I do not have one positive word for them! After recently moving from QLD to Melbourne (by myself @ 19yo) I have found this company & it's staff to be so distasteful & uncompassionate. Girls that answer their phones are nothing but rude and distasteful. Have broken furniture which is going to cost me hundreds… Read more

to replace, missing support beams & bed slats for a bed which means the whole bed is needed to be replaced, more money which is supposedly going to appear out of thin air? Have had my phone calls & emails ignored when I was promised it was being sorted (and this is by the "owner" of this "business").

Was told for 7 days "your furniture will be delivered tomorrow" with no communication made, and my furniture arriving 7 days after the first advised delivery date... Have been promised call backs & emails, have not heard a thing from them. I know many different business owners, and I can confidently say, no proper business owner would let their business get these reviews, or even think it is ok to work like this company does.. In simple, two words.... STAY AWAY!!!!!! Like everyone else, I wish I read these reviews before paying them thousands of dollars...

Stay away from this company!!!! – We got caught out! We moved from WA to Vic and made the fatal mistake of booking these losers and that was three years ago, we received 1/4 of our stuff /9we had booked and paid for 2 shipping containers and have never received the remainder of our stuff. They are the most incompetent, dishonest, bunch of low lifes and I know that they dont care less. Dont make the same mistake as us.... :(

Disgraceful – Didn't even want to give them 1 star, appalling service and treatment of my goods as well as lost and broken property. I have never dealt with a business such as this and I am shocked they keep doing it. Wish I'd found these bad reviews before I was booked with them through another company. Save yourself the pain and the money and keep looking! lost property, broken property, poor service & communication as well as general care factor

Strongly advise you not to use this company! – We used this moving professionals/national removals what ever they are and every single item was damaged and was stored in fithy areas. Everything with scratches or broken and were all filthy! The removalist were very rude, in organised made me (a 20 year old female) carry items up the stairs because they hadn't been payed extra to do it which I… Read more

had rang up twice to make sure I didn't have to pay an extra fee for them to do this which I was told I didn't! I've had a horrible experience with them trying to contact them is impossible and they definitely take their time addressing your issues. Our most expensive item was destroyed from their handling and we purchased their largest insurance cover and after over three months of discussing the insurance claim they turn around and say that it is not covered because it wasn't their fault! Unbelievable! I wish I has seen these other reviews before going with them please do not give these people your money they cannot be trusted and their not worth the trouble!

Late, Damaged, Rude, Drivers fighting in crate - AVOID and do not trust! – Same review as everyone else! Drivers swearing, fighting, abusive to neighbours. promised 10-14 days, took over 30. items arrived damaged or dismantled when i paid for them to arrive intact We have a small baby and had to do with out most of our furniture for this time They dont care, they fob you off and have made no offer for compensation,… Read more

they should not be allowed to operate. so much stress and pain!

STAY AWAY PLEASE nothing everythhing

Rude servise and damaged items – I dealt with removalists quite a bit as I move often because of work, but Moving Professionals are BY FAR the worst company ever. 1. Once your stuff is collected, you are advised that you have to pay $650 extra because of the excess. Otherwise, you will not get your stuff. 2. Some of your items will be damaged and you will NOT be offered any… Read more

compensation or assistance to find the items. All you get is a staff on the phone giving you some vague "answers'.

3. The delivery is with an 'open date'. This means you don't know when your items will be arriving. Ours arrived in 10 days from VIC to QLD.

4. Finally, you must pay the removal fee BEFORE the delivery.

5. My advice is to simply FIND ANOTHER COMPANY which may quote you more but will end up costing you less money and headache. Just STAY AWAY!

If I could write a review with no stars at all, I would – Never have i come across a company so incompetent & with such dodgy business practices as the "moving professionals"! I too was duped into using their service by my backloading job from brisbane to cairns being outsourced by another company (moving again). Rude delivery drivers (asking to use the toilet at a customers house is not acceptable!),… Read more

pick up time requests ignored, incorrect boxes delivered, boxes lost & damaged when they finally arrive 2 months later...I do not have one positive thing to say about this company! Constantly lied to on the phone, my missing box traveled to victoria at some stage apparently! Constantly having to chase up not returned phone calls. Absolutely disgusting. I will be doing my best to place reviews of my experience everywhere i possibly can to spare others the same fate. After 2 months, I don't have to waste my time or money anymore.

Damaged property – This company is the worst i have ever used in 10 moves. They turned up late. I took a month for it to arrive, never call back you are always chasing them. Tried to charge more after pick up. I got insurance, and after damaging several item, refused the fix or replace items.

Would not reccommend! – I recently moved a number of items from Melbourne to Cairns, however I am still chasing up on a few missing items. When the delivery arrived (was meant to be on Friday but ended up being on Sat afternoon, glad I was home otherwise I would have been charged a re-delivery fee), my boxes where in very average condition (crushed and tape had been… Read more

removed).

I was lucky enough to have a missing box turn up (a very kind lady contacted the company, who in turn rang me to advise my items ended up at another location, which I was then advised to collect as they didnt have a driver up this way??!?). I still need to locate a couple of items.

I also find it very puzzling how all items that are well labled are packed into a container, sent up by train then end up being delivered to different locations? I was actually advised to use this company, but would NOT use them again!!! I received my items within 14 days Missing items, bad customer service.

Worst experience ever – I'm 35 weeks pregnant n these guys have made my life hell... They lost my 52' plasma n are offering me $185 fee waiver as a "goodwill gesture" I sure will be contacting the media first thing tomorrow morning... I have emails confirming they have lost and damaged my items... Any1 else who wants to report them to the media plz email me on Ary.rea@ gmail.com

Worst ever – Cancel my pick up less than 48 hour before, after taking my money and got all the confirmation. the recontact on the day that they will pick up, the goods, the delivery was late a week and drop off things at the storage when i'm not available rude, arrogant, low life, unresponsible, unsafe, how can they still function? where is australia… Read more

consumer protection law? nothing, can't think of anything good everything wrong, worst ever, should not function anymore as removalist

Beware! This Company Is Also Know As National Removals!!!! – Months ago I did a post on Facebook on a Furniture Removalist Company that damage my furniture. The damage to my furniture hurt more because it was my mother's who I nursed. The Company goes by 2 names National Removals and The Moving Professional. Two different names, two different phone numbers same operators and management. Neither of this… Read more

company's are registered with the Australian Furniture Removals Association.

They have kept me hanging by asking for quotes which took forever to get promising me reimbursement when they would received.

One quote of for $4720 the other $6020, THEIR OFFER $1000. Then when I told them I was going to Fair Trading got them up to $3000 but they would only pay $1000 per month for 3 months. This has already been going on 6 months. They have insurance or do they? They are uncaring and unapproachable.

Shame on you and your company.

I am going to Fair Trading who believe I have a big case. I have 10 Stat Dec's stating my furniture was is pristine condition.

Why am I telling you? "BUYER BEWARE" Their phone number is [phone number removed]. Also this has cause me huge stress and a lot of time to get nothing.

I believe in the power of the people, so please post.

Thank you and many blessings

Rhonda Reid

Absolutely Hopeless!! Don't use this company – They broke things, left things behind that I still have never received, took 6 hours to load a small truck, were rude and aggressive...Ignored communication... just do yourself a favour and avoid this company, they are an absolute nightmare! Watch out if you book through an agent as I did as you may get them without knowing.

Moving Professional not Professional at all! – I had the difficult task of dealing with these guys orgnaising an interstate to interstate pick-up with not personally being at the pick-up point. That's when it all started. They tried to state (after having it measured by another removalist and where storage was being held) that the amount of equipment being moved was a lot larger then 1st… Read more

initially quoted. They stung me another $1500.00 for that. Then they were not able to give us a delivery date which was a real pain because we were due to fly out but had to change flights as we were not sure if they would arrive beforehand or during us being away. I followed up with several emails regarding this & no one responded until i called them also several times.

Upon arrival surprise, surprise, there were items missing! We followed up but nothing until 2 months later i get an email stating the obvious of missing items and unable to locate. I have since had a response stating that the items must never had been there in the first place. It was their guys that loaded the container and wrote down what went into it. The items that they recorded as packing are items that are missing! Incompetent, never, ever use these guys. Give removailists a bad name i tell you.

Incompetent customer service, response time inadequate, very unprofessional

Shocking Company - Do not use! – The Moving Professional staff were extremely rude to me when they FORGOT my order on the pick-up date! They made out that it was my fault, and were extremely tardy in fixing the error! They confirmed my order numerous times, though were kind enough to show up 3 days late pushing me over my lease expiry. I have never been treated so poorly by a… Read more

company I was paying for, and recommend they cease operation and try something easier. The actual movers were brilliant - very careful with my belongings and freindly Didn't show up; Didn't contact me; Extremely rude; the list goes on!

Do not use – Moving professionals is the worst removalist company ever. I moved from Sydney to Perth. Not professional at all, Do not use. We received our delivery after 1 month not the 7 -14 days as promised. 4 times we were given delivery dates and each time the only way I knew the delivery wasn't occurring was when I rang them to find out why no one showed… Read more

up. We spent $7500.00 with this company and not once did they ring me to advise it would not occur. Never an apology it was more an inconvenience I was calling them. Large amount of damage. Only one person arrived to unload the truck at 6.30pm at night.

Even when the manager got involved he screamed at us over the phone like it was our fault. Advised he would look into this and do something but didn’t even call us back. Not a single apology on any call after waiting 1 month for our possessions that were damaged. I only hope I stop someone else having this pain.

Very bad service

Warning do not use – I'm not even putting a rating down because they were that bad. I was moving from Perth to Melbourne and I was heavily pregnant at the time. I already had a 16 month old and required all my belongings at the other end. I wanted to make sure that all my stuff would make it. So the process started off with them not turning up on the day scheduled and… Read more

no phone call. I then rang the depot which was a nightmare to get their number and told them they had to be there the next day. Well they did turn up with a container that already had someone's else's stuff in and I had told them that I needed a full container. So not being ably to fit everything in they had to come back the next day. So two containers going over to Melbourne I was a little worried. Anyway I arrived in Melbourne and gave them an address to deliver to with them saying that they had already unloaded my goods into their depot and that I would have to pay a redelivery fee which was in the $300. So when redelivery was scheduled they unloaded all my goods only for

Me to find that all my linen and bedding was no longer there, a rug, all our tools my sons drum kit was broken a couple of plastic containers that contained kitchen goods and the most important item that went missing was a box full of personal items like year books that I have kept for 12 years only for one stupid moving company to lose. In total all our goods that were stolen from moving professionals was a value of $2500 and we had insurance with them as well which was a hassle to claim. In the end we only ended up getting $1000 minus the $350 we paid for insurance so really not worth sending our furniture with them. I was so stressed out to the max with them and I didn't get my blankets back from them until after I had my baby. Also one big thing that was absolutely disgusting was that they tried to give us someone's else's stuff and said well did we want to keep it anyway. This was not our stuff so I made a note of this and emailed them non stop from that point. The items that they tried to give us was a red stroller and some Kane baskets. Please do not use this company they are just thieves.

They should change their name to moving UNprofessionals – These guys were booked through "Master movers" as booking agent To start with, they arrived after 6pm (during winter) to pickup my furniture, I waited for them the whole day. It took them more that 10 working days to deliver the furniture while they promised within 7 days (I was calling them every day as I was staying in a hotel and paying… Read more

heaps of money". Furniture was damaged on arrival. On the day they were suppose to deliver my furniture "first thing in the morning" they called in the afternoon and told me that it was "physically impossible for them to deliver" and they didn't even confirm the next day arrival which was Saturday and their office was unattended on Friday late afternoon and Saturday.

Anyone interested in putting these guys on A Current Affair? – Where do I start..... Booked these guys for Melbourne to Brisbane. Quote was great. Goods picked up when they said but the good stuff ends there. Said it would take 4-5 days delivery time then rang me a day after picking up to say the furniture was scheduled for delivery Wednesday (I was getting the keys on the Thursday to my new house) had… Read more

to pay over $400 for re delivery when I was originally told it was $300.

Some furniture was dismantled.

Broke my HP Fax/Printer/Scanner.

Put stickers on my furniture, some very hard to remove!

Started unloading someone else's furniture until I realised it wasn't mine.

Had no inventory of what they were delivering for me.

Missing framed memorabilia (was later returned to me)

Missing washing machine (was later returned)

Missing all my tools and still missing all my tools and consequently I can't put the furniture together until my tools are returned (and I will not go buy new ones)

Never return your phone calls.

Full of broken promises and same excuses!

The girls are not very helpful (one in particular!) - are rude and couldn't care about my tools!!! I just want my tools so I can put my furniture together I can get these guys out of my life!

I've had a gut full!

I don't have time to chase these little things, I have enough stress on my mind at the moment, trying to deal with the stress my mother is battling her second bout of breast cancer. I don't need this, I just want my tools back and settle in so I can focus on helping my mum get through her battle.

I'm ready to name & shame these guys on behalf of every customer who has very very poor service / experience.

Email me if interested in approaching a current affair & letting all future Australian customers know to stay away from The Moving Professionals!

mickles88@hotmail.com

The professionals from hell – I cannot even rate them. They aren't worth a single star. I wish reviews could be posted for the whole of Australia to see do that noone makes the mistake I and many others have made. never hire these clowns. They cannot keep their promises. They don't call back. They are rude, indifferent and full of excuses. I've been waiting since last Thursday… Read more

to get my goods picked up. Till this minute, I keep getting excuses. Guys, the only way to end this madness is to stop giving them your hard earned money. Look elsewhere.

appallingly, stress causing service. look elsewhere.

Never hire these people! – I am absolutely disgusted with this! It has been 4 days since the pick up of my stuff was scheduled and still nothing! The pick up was scheduled for Thursday morning and I flew out (moving from Sydney to Melbourne) on Friday morning. They did not come for the pick up with the excuse if the driver having "food poisoning". It has since then been… Read more

scheduled for the next day again and again and still nothing! I had to ask a friend back in NSW to wait at my house to let them in and they did not arrive 3 times!

If they call you the number is blocked and you can't return the call, if they text you you cannot reply to the text (failed send) if you are lucky enough to get onto their 1800 number their "staff" are completely despondent, unprofessional and can't/won't help you. I paid close to $900.00 to have my stuff moved and I will be taking legal action. This company is a joke. Do not ever hire them. I hired through "Discount back loading" they are great but need to never give work to "Pro Removalists"

Absolute nightmare!!

Experience was not as bad as some of the reviews here – I ended up suffering some very severe anxiety after reading reviews here once I had already booked Moving Professionals (which I actually booked through Aus Removals so didn't know until 3 days before that the job was contracted to these guys). I was advised my stuff would be collected on Wed 31/7 between 8am - 11am - the removalists arrived at… Read more

9.55am and called 20 minutes before to say they were on their way, the guys were nice, worked hard and packed my stuff securely.

I was told delivery from Wollongong to Melbourne would take 3-5 working days (Mon-Fri), I called on the Monday 05/08 and was advised no ETA but that they would follow up the next morning then received a call on Tuesday to advise it would be there Wednesday 07/08 and I would receive a call later in the afternoon to confirm a time. The call came through at 4.30 and advised delivery would be between 9am-11am - the guys arrived at 9.45am, delivered the furniture and worked hard.

In terms of damages it was very minor and I think this has to be expected when undertaking an interstate move. I had 3 broken glasses, a scratch on my TV cabinet and a scratch on my bed head, but all in all I'm not that worried about it as they're relatively minimal. And Fragile items like my couch were delivered with no tears etc and the 55" LED TV was delivered in perfect working order.

Communication was a bit of a sore point but aside from that they delivered in an acceptable timeframe so the main point here is that it isn't always a horror story and if you've already booked it does turn out perfectly fine at least some of the time, at least that was my experience. Competitive Prices, Friendly Staff, Delivered on Time Communication could be improved