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Mr H2O Plumbing & Electrical

Mr H2O Plumbing & Electrical

1.2 from 88 reviews

See the Best Plumbers in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

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80

Sherif Torki

Sherif TorkiGreater Melbourne (Inner), VIC

  • 4 reviews
  • 5 likes
  • Verified customer

Pensioner was ripped off

published

LessonLearned

LessonLearnedMelbourne

  • Verified customer

Get lots of quotes. Do your research. Don't believe what they tell you

published
EmmaC

EmmaCSt Kilda

  • Verified customer

They are scam artists and should be reported to Consumer Affairs

published

They are total Scam

published

It's been almost 2 years now that this has occurred but it stays with you. I decided to google them this morning and was shocked that the reviews are all consistently terrible !

We had a weekend gas hot water issue at the property we rent. We called the landlord but he was away so we decided to call on these guys to have a look at it. They confirmed that they can replace the gas hot water the same Sunday at a replacement cost of $3500.

I asked whether this was the going rate as I did not get other quotes. My son was unwell so we needed it fixed urgently. They even have a portable eftpos to take your money!

The next week I discovered I could have had it done for under $1000.

Never use these guys !!!


The Biggest Ripoff Merchants of All time

published

Stay Away From Them!!

published

This is going back to May 2014. I was so disappointed in them, when I saw their name come up recently I had to write. Needed a ring replaced in a toilet of a rental property in the CBD (Melbourne). I young guy went out and said it would cost $550.
I told him to pull the other one. I just had a whole cistern replaced at another property for $200. He asked me what I wanted him to do as they would still charge me the call out fee. I paid the call out and told them to leave. A day later it was done for $150 by another company.
Real rip offs!!!


Chris

ChrisMelbourne

Worst people on earth

published

Ian S

Ian SChiang Mai, Thailand

Overcharging Duds!

published
Melaus

MelausMelbourne, Victoria

  • 3 reviews
  • 8 likes

Puzzled, but I'm sure really over-charged!

published
Craig

CraigAdelaide

Complete sham

published

I found Mr H20 in the Yellow Pages thinking it was a business with an office in my area but it is not.
The plumber came late after getting lost despite very clear directions, quoted $300 for 1/2 hour work (on top of a $180 call out fee) and demanded immediate payment via credit card before proceeding with the work.
Unfortunately I had no choice due to a burst water pipe that had burst 2 1/2 hours earlier!!!!
Very unprofessional & a complete rip off.
I would not recommend this company to anyone.


Paul

Paulblacktown

  • 3 reviews
  • 12 likes

TOTAL RIP OFF

published

To supply and install a new mixer cartridge in the shower I was charged $434 I found out later that the part only cost $10, The job only should have taken 10 mins but because they did not carry this standard part they had to go and buy one. Beware never use Mr H2O in Blacktown.


Couldn't get much worse

published

Whilst I was away on work our hot water service went down. My partner had to deal with getting it fixed and as she is inexperienced she looked online and found Mr H20. Wasn't that the biggest mistake of all time. Not only did they overcharge our job by $1000 but they turned up with the wrong size drip tray after apparently measuring the day before, this meant another whole weekend without hot water.
Could not believe my eyes at the price of the job. $1900 just to install an electric hot water unit not including materials.
Absolutely horrible experience.


Unhappy Jan

Unhappy JanMelbourne, Victoria

Buyer Beware

published

I made the mistake of randomly choosing a plumber without researching first. These guys charged over $600 for a 15 min. pipe weld job. Won't make the same mistake again.


Not Happy Jan

published

If you want to pay double the price for service and products this is an excellent company. Make sure you do some research online before you call a plumber and need a hot water system. Their costs are ridiculously high. Online the hot water system I wanted was under $1000 dollars. They charged me over $2400 for the unit and the work done. Two plumbers turned up so I guess they each get paid $700 for 2 hours work? I called the manager and complained and managed to get a discount on the total price which was something I guess .Even when you ask them to justify the difference in price you get a whole lot of unjustifiable excuses. Go elsewhere!

GG Yeung

GG YeungSydney

  • 3 reviews
  • 12 likes

Don't recommend them

published

Had a block sewer line from laundry. Came and try to unblock it, left water everywhere and still not able to unblock it. Charged over $400 for doing nothing.

Suganthy

SuganthySydney

Would use their services????

published

would give 0 if i could

published

Bill S

Bill SCHELTENHAM

If you want a plumber who reckons he's worth $600.00 per hour, this is the mob for you.

published

Not good

published

Melbourne team are Rude. Arrogant. Pushy. Double the price. I was not impressed at all. Wouldn't advise you call them.


Would definately not recomend this mob!!!

published

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Questions & Answers

M Ellis

M Ellisasked

Is the plumbers name Sam Tabbaa from these reviews as I think he uses a different business name now but still bad service and over priced?

No answers

Neha

Nehaasked

I called h2o guys yestrday around 2.45 pm to get the free quote for installation of my new fridge n dishwasher.. They said that within half n hour they would b there at my property and around 3.50pm i got call from then that their plumber wont be able to make so how about next day morning at 7 am.. I told them to make it 7.30 am or later bt today someone turned up at my door at 7.15 am n was there till7.33am.. I missed their calls due to flat battery n wen i turned on my phne around 7.35 i called that man he said he has already left the property and wont b coming back.. He waited for mee too long and now i owe him $49.. Moreover if i need to call h2o services again to get another person... I need to ask if we can wait for them for 1 hr ,, dont they have patience for 5 minutes also and if we were booked in for 7.30 am why he turned at 7.15 am and then telling me that i owe him$49...i need to ask if i am liable to pay them??? Need advice

4 answers
Charli C
Charli C

We had something similar in regards to originally going to come on the day. I then had to arrange to have my children picked up by a friend from school as it clashed. Then, they said they couldn't make it. Then was informed it will be tomorrow. Tomorrow came, and I rung to be told the guy was on his way (8am) I again scheduled ot have my kids dropped to school by someone else. He didn't turn up until 1pm and then, as my comments state, they were useless and scamming people out of hard earnt dollars. DO NOT USE

On The Ball
On The Ball

Avoid these cowboys. Do not pay them

margaret
margaret

no. Don't pay. They rip people off anyway they can.


jon

jonasked

Having written a review of mr H20 plumber and by negotiation a suitable price for the job was negotiated provided a non - litigation document is signed . What steps need I take to say now I am willing to pay for the work satisfactorily completed out of working hours thus making further comment to my review.

3 answers
margaret
margaret

Could you please rephrase this question for me. I don't quite understand what you want. Have you had trouble with Mr H2O too?

Marg

jon
jon

Because I wish to not be held liable for having written a report to Product Review before a satisfactory payment was made
how can I now show in that review that I am satisfied with the work and price thus not allowing MrH2O to hold me liable.

Marci
Marci

he cannot hold you liable - as long as you spoke the truth .- just edit your review if things have changed


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