Mr H2O Plumbing & Electrical

Pensioner was ripped off – My father is 84 years old, just recently lost his wife, he has dementia and heard water flowing although all the taps in the house were shut tight, he panicked and called Mr H2O plumbing after-hours, a tradesman came, went up on the roof and turned a tap off to the cooling system and charged him $850. This is an outright ripoff, the call out… Read more

charge was $180 so what exactly costed $650 in addition to the call out charge? Tradesman did not fix anything, just turned the tap off and put a $2.00 cap on it. This company should be ashamed of themselves. Because they saw a confused elderly citizen, that gave them the opportunity to rip him off. No matter how many times I called asking for justification. No reply.

Below is a copy of the invoice. Do not use this company, they are ruthless thieves.

Signed Sherif Torki

Get lots of quotes. Do your research. Don't believe what they tell you – I had this company come to fix a leaking toilet a few years ago. The ad said free quotation. The guy arrived over half an hour late with his apprentice. They proceeded upstairs, and the first thing the guy did was to rip out the inlet flow valve. He gave me a quote of $660. That was more than the cost of the whole unit! I asked him how much was… Read more

the parts cost and how much was the labour cost. He told me $70 was the labour cost and the rest was the cost of the part. I thought that if the part cost that much, then it wouldn't make any difference who I hired anyway, it was going to cost around that much. He said it was a special part that he needed to get. He and his apprentice then went off to get the part. They took over an hour to get back with the part. When I asked to see the invoice for the part, he said that he bought it on his company's account and I'd have to contact the company. After he finished replacing the valve, he said I had to pay right there and then. I was by myself and not in a position to argue with 2 guys. After they left, I emailed the company and asked for the receipt for the part and they didn't get back to me. When I rang them up after a few more times, the lady told me that they made a mistake and I would get a $325 refund. When I rang the company and told them I wanted to see an invoice for the part, the guy was very rude and said he wouldn't send me an invoice for the part and if I insisted on an invoice, he would cancel my refund. I still insisted on the invoice for the part, and he sent me a new invoice for the job later that billed me for the time that his men were probably off having a coffee or something (because I only live a few minutes drive from a Bunnings). All in all, they were only working for about half an hour. They could have gone to Bunnings for the parts and been back in 10 minutes.

I took a photo of the packaging on the part, and found out it costs less than $30 from Bunnings. It is a fairly standard part.

It has been years since this happened, but the nasty experience just stays with you forever. These are the type of people that give plumbers a bad name. Because of them, I will never trust a new plumber ever again.

The toilet didn't seem to work as well after it was fixed. And a year later, water started gushing non-stop into the bowl. Called out another plumber. Turns out that when Mr H2O replaced the last valve, something broke off and ended up in the bowl, but the guy didn't bother getting it out. Instead he left it there. After a while the part that broke off moved and prevented something from closing properly, hence the water gushing.

They are scam artists and should be reported to Consumer Affairs – My mum's front garden pipes were turned off by SA Water for the local council to work on the street pipes, they left a notice in her letterbox to contact Mr H2O to get them looked at as SA Water claimed they were leaking/broken/blocked. So she called them up and they quoted her $3,300 to rip up the front garden and lay new pipes (???) they also… Read more

demanded a $500 deposit first (scare tactics against a 50+ year old woman - nice). Before they came back I questioned it and asked my father-in-law to check it out. He got one of his tradies to have a look and there was no blockage/leak, etc. her pipes were fine! And he didn't charge to come round and check it out either.

My Mum called them back to ask for a refund and after 4 weeks of chasing the manager he said he never agreed to a refund (verbally he did).

Do not under any circumstances use this company - they should be reported to the police, ACCC or anyone who will close them down.

Quality service – After reading some negative feedback before I called mrh2o my friend from neighbour refered these plumbers to me telling me that they provided great service and she wasn't wrong. I recently had my sewer collapse and mrh2o sent out Jackson who provided me with appropriate information and evidence of what was going on and a possible solution for… Read more

that issue, I liked the fact that I could see the issues on the drain camera rather than just be told to fix it.

Jack provided me with a fixed qoute and joe and ray came fairly quickly to complete the job.

They left the place very tidy and were well mannered.

The price was higher than I expected but was outmatched by the level of customer care they have shown me.

Great service mrh2o

Vicky L Good service - Reliable - fast Nothing

Very happy customer – Hi I would just like to say how wonderful it was when your plumber "[name removed]" cum to my house last week. What a total babe!! Excellent service, realy explained the unknown to me. I realy wanted more from him, I'm just waiting for his next vist.... Is there any chance he has a contact number? Thanks MR sexy H2O Please ensure he cums next… Read more

time I call.. Ps I'll be sure to recommend him to my girls :-P Personality, and that smile I didn't get his number :-(

Can't understand all the bad reviews – Used them to unblock 2 drains in Greystanes, Sydney. Was given a 2 hour time window when the plumber would come out and he also called to advise he was on his way, happy with that. He was friendly, knew what he was talking about and gave me a written quote before proceeding with the work. He worked diligently and tidied up any mess he made after… Read more

he completed the job. Very happy with [name removed]'s service. Fast, friendly service. Reasonably priced and cheaper than other quotes I'd received.

They are total Scam – It's been almost 2 years now that this has occurred but it stays with you. I decided to google them this morning and was shocked that the reviews are all consistently terrible ! We had a weekend gas hot water issue at the property we rent. We called the landlord but he was away so we decided to call on these guys to have a look at it. They… Read more

confirmed that they can replace the gas hot water the same Sunday at a replacement cost of $3500.

I asked whether this was the going rate as I did not get other quotes. My son was unwell so we needed it fixed urgently. They even have a portable eftpos to take your money!

The next week I discovered I could have had it done for under $1000.

Never use these guys !!!

The Biggest Ripoff Merchants of All time – Our 80 year old clay-pipe sewers backed up. After charging $700 to do a high pressure flush, they then determined a tree had tilted the pipes and the whole lot needed to be replaced. He gave us the big scare tactic - "it might not back up tomorrow, it might not back up next week, but it will back up, and into your house. That will cost you… Read more

$43,000 to fix."

Yes, you read right. These clowns tried to charge us $43,000 to trench and lay 20m of PVC pipe and connect it to the easement at the rear of our property. All because we live in a nice suburb he thought he could rip us off.

In the end, we got it done for $11,000, which included new stormwater pipe laid in the same trench and connected up too.

I'm now sure they ripped us off with the emergency repair of a gas leak - $3,000 to replace all the gas pipes.

Never trust these guys.

Stay Away From Them!! – This is going back to May 2014. I was so disappointed in them, when I saw their name come up recently I had to write. Needed a ring replaced in a toilet of a rental property in the CBD (Melbourne). I young guy went out and said it would cost $550. I told him to pull the other one. I just had a whole cistern replaced at another property for $200.… Read more

He asked me what I wanted him to do as they would still charge me the call out fee. I paid the call out and told them to leave. A day later it was done for $150 by another company.

Real rip offs!!!

Worst people on earth – Called up for a blocked drain , they came , and they started telling me stories how they need to dig up my yard to access the pipes , I told them it was rubbish , all you need to do is run the snake through the pipe to cut up the roots in the pipe , I told them my regular plumber recently retired , used to do it on a regular basis , and he would… Read more

charge me $150 , they said they would do it for $450 , I agreed only because my dad died two days previously and I had guests at my house paying their respects , all in all they barely poked a hole in the blockage and they removed minimal roots from the drain , they do that on purpose so they come back to get more money from you in six weeks time , six weeks later the drain was blocked again , by that time I had found a quality father and son team that charged me $200 and offered a three month guarantee that if it's blocked by then they will come back and unblock it for free , all in all mrh20 are a bunch of worthless lying , thieving people avoid like the plague , there is quality trades people out there , mrh20 has nothing to do with these tradies , donate your money to charity , don't donate your money to these dirtbags

Overcharging Duds! – I was quoted $580 to replace a toilet cistern that another plumber repaired for $150. Then they quoted $508 to replace bathroom basin taps, a job I did myself for $20! The call out fee of $49 was another ripoff and the plumber said all sorts of things to scare me into getting them to do the jobs, such as pipes could burst, taps snap off, etc,… Read more

etc.

There was also some ridiculous VIP service agreement that if you bought for $143.50 would give you 10-15% discount on the jobs.

When I complained about the quotes the plumber supposedly went outside to call his boss. When he came back he dropped the prices by $200 but our daughter, who watched him said he never made a call, just went and stood by his van for 2 minutes!!

I could smell rip off a mile away and sent him packing.

Definitely would not recommend these people!!!

Puzzled, but I'm sure really over-charged! – Really hope the most recent nice review here on Dec 10 is not part of Mr H20? But his glowing comments are way out of touch with what I and others have experienced. Several hundred dollars for a 15-30 minute job to replace the brass water inlet valve, part of a locally made and popular Hot Water Heater Service, just doesn't seem right to me.… Read more

For memory, the whole new Aquamax system, installed a few years back over a few hours, cost just double of what I was charged for this I think named PTR Valve, which took as said above, less than 15 minutes to fit.

Okay, so costs may have gone up over a few years, but not to the extent of about half of the original new unit and installation cost, for a brass fitting which may be important but in relation to what other parts form the unit, it would be minimal.

This really hurt and I should have gone directly to the manufacturer in the first place, my only excuse was other family members working shift work needed the HWS up and running promptly.

Complete sham – I found Mr H20 in the Yellow Pages thinking it was a business with an office in my area but it is not. The plumber came late after getting lost despite very clear directions, quoted $300 for 1/2 hour work (on top of a $180 call out fee) and demanded immediate payment via credit card before proceeding with the work. Unfortunately I had no choice… Read more

due to a burst water pipe that had burst 2 1/2 hours earlier!!!!

Very unprofessional & a complete rip off.

I would not recommend this company to anyone.

TOTAL RIP OFF – To supply and install a new mixer cartridge in the shower I was charged $434 I found out later that the part only cost $10, The job only should have taken 10 mins but because they did not carry this standard part they had to go and buy one. Beware never use Mr H2O in Blacktown.

Couldn't get much worse – Whilst I was away on work our hot water service went down. My partner had to deal with getting it fixed and as she is inexperienced she looked online and found Mr H20. Wasn't that the biggest mistake of all time. Not only did they overcharge our job by $1000 but they turned up with the wrong size drip tray after apparently measuring the day… Read more

before, this meant another whole weekend without hot water.

Could not believe my eyes at the price of the job. $1900 just to install an electric hot water unit not including materials.

Absolutely horrible experience.

Buyer Beware – I made the mistake of randomly choosing a plumber without researching first. These guys charged over $600 for a 15 min. pipe weld job. Won't make the same mistake again.

Not Happy Jan – If you want to pay double the price for service and products this is an excellent company. Make sure you do some research online before you call a plumber and need a hot water system. Their costs are ridiculously high. Online the hot water system I wanted was under $1000 dollars. They charged me over $2400 for the unit and the work done. Two… Read more

plumbers turned up so I guess they each get paid $700 for 2 hours work? I called the manager and complained and managed to get a discount on the total price which was something I guess .Even when you ask them to justify the difference in price you get a whole lot of unjustifiable excuses. Go elsewhere!

Don't recommend them – Had a block sewer line from laundry. Came and try to unblock it, left water everywhere and still not able to unblock it. Charged over $400 for doing nothing.

Would use their services???? – My gas hot water system stopped and I called in a plumber from this company. He just saw the tank and asked how old it is and then advised that I had 2 options. 1) Change all the regulator valves (Cost AUD 950) 2) Replace with a new tank (Cost 2000-2500) Believing in the professional’s advice proceeded with 2nd option and paid an advance… Read more

amount for replacement next day. An couple of hours later came to know that our entire complex had no hot water supply as the pilot lamps had gone off. Called and cancelled the job. The professional plumber had not bothered to check the ignition wire which had dropped off. This was found by me when I was trouble shooting the next day and used a gas lighter and re-ignited the tank which is in perfect working order now.

Bottom line after multiple calls and talking to quite a few of the personnel at Mr H20 I got a refund (minus call out fee) but they did not fix the issue saying that originally they did not touch the ignition. I called a plumber to trouble shoot and find the cause of problem. He did everything but that. Had I gone ahead I would have been out of pocket by AUD 2500 for no valid reason.

Now you decide!!!!

would give 0 if i could – I have 2 broken toilets where the button is broken. (Pushing the button won't flush the toilet, but can open the top and pull up the plunger to flush) he comes out and wants to replace both toilets as to source the part would cost more that 2 whole new toilets. 1710 they wanted. So I suggested I could supply the toilets (119 from bunnings) his… Read more

response was it will cost more becaus and they are not toilets they are familiar with so will take more time to install. His quote for install of 2 toilets I supply 1350. (Not including me buying the toilets) and no warranty on work they do for other toilets. For just 2 new cisterns on their own ? 1166. I asked for a breakdown figure of labour and materials abd he couldn't do it. Absolute rip off merchants. How they are still standing I dont know!

If you want a plumber who reckons he's worth $600.00 per hour, this is the mob for you – My parents had a leak in a 30 cm section of galvanised water pipe. As far as plumbing jobs go, this would have to be one of the easiest. The pipe was outside, about a metre off the ground running along the outside brick wall of the house. The plumber would have had to cut a length of pipe, put connectors on, flared the ends and screwed them to… Read more

the connection, job done. Time taken (mother was watching the clock) 30 minutes. Charge - $320.00 Cost of parts would have been $20.00, if that. Labour - $300.00 @ $600.00 per hour. Oh I forgot, they got the pensioners discount, the amount of which wasn't mentioned on the invoice. I asked my mother if the plumber was wearing a balaclava. Ripped off. But from reading the other reviews she isn't alone.

Would definately not recomend this mob!!! – Book a week in advance, 7am start for a gas plumber and an electrician to install new hot plates and oven. Plumber arrives on time, two and a half hours pass and not sight nor sound of electrician!! Receive quote from plumber, which I thought was very high (but had no idea of prices for this work) $730 (as much as hot plates)...Fed whole lot of… Read more

b.s. about won't charge for call out fee and as holder of pension card won't charge GST!! Compliance certificate $300, was a big talking point as had to have lines checked, its his licence on the line etc etc....$200 to cut out 10cm of my wooden bench....Before work gets started has call to go into city for a job, furious at time but luck on my side...Cancelled both, got a local who did work next morning----$179 installation with compliance certificate plus $40 for bench cut out...Plus when he opened cupboard, found hosing left from previous day ,that was obviously going to be used, which he said was wrong, had to be brass piping!!!!! Have since had oven fitted and after paying both i'm $300 better off than just quote for hot plates.....Do not line their pockets. note Don't under estimate the public or pensioners.

Too expensive – We used them to repaired a leaking copper pipe in my in law`s house. The quote was 585 for the job to replace a 30cm copper pipe. We used them without knowing that other plumbers will only charge around 200. So Mr H2O was super expensive and my advice is to go elsewhere for small job.

Rip Off – I had rang Mr H 20 as the gas pipes outside my property were being replaced and they said I had a gas leak. Mr H20 came out the following morning and couldn't find a leak so they said I needed new pipes and I was in a hurry to get to work and foolishly gave them a deposit later that day I cancelled but couldn't get my deposit back they said they… Read more

had ordered the equipment they needed for the work which they were going to do the following day wonder how they would manage to get what they needed so quickly I'm sure they would have had it all. They wanted $3500. I got another plumber out who checked and said I didn't have a leak and didn't need new pipes.

Beware never used Mr H20 in Adelaide

No gas leak but wanted to lay new pipes

Blocked Drain – Our drain was blocked and with three grandchildren children expected late afternoon looked in yellow pages which showed Mr H2O as a 'local' plumber. Called morning they arrived at about 4pm. The blockage was somewhere in 8 meters of drain leading from the house. The plumber only had one solution being high pressure hose and Camera. No other method… Read more

of checking the pipe was available to the plumber. Glossy brochure showed price as $438. It was late afternoon so I no other option but to proceed. It was made clear to me that if blockage was not found here would still have to pay. Root blockage located at inspection point and cleared. Quote given at $923 to dig up and fix permanently. The plumber was there for less than an hour and I declined the quote to dig and fix. I think this company should be more up front with costs when you call. Overall they seem a limited and expensive choice for seniors and pensioners. They turned up on the day. No options available to fix/ locate problem at a reasonable price.

Waste of time and money – Called this service to come out and look at installing a new gas heater. The installation of which would consist of a single connection (no flue or additional works required). After agreeing to the non-negitiable $39 call out fee the gas fitter came to inspect the job. I was assured that once I had received the quote and wished to proceed that… Read more

this would be deducted from the bill, sounded reasonable. After not even looking at the actual job in front of him the gas fitter then started listing all the "extras" that I would "need", most of which my house already has, he then provided me a fixed price quote of over $700. Upon questioning this the gas fitter told me it would be 2 hours work, this works out to over $350 per hour. After refusing the price he then refused to leave without collecting the call-out fee. I reluctantly paid and he left. After this I phoned the booking line again hoping to get some insight as to prices where I was blown off and told "it was unfortunate that I found the quote unsatisfactory" and basically "too bad, go away". I now feel scammed out of my $39.

Very expensive, left me feeling ripped off.

Unscrupulous rip off merchants – Last year I had a blocked toilet & Mr H2O diagnosed tree roots in the pipes. They said their camera showed it was 5.3metres of blockage & they would have to hire a digger to dig up the old pipes. In total it would cost $12,000. When we objected they brought it down to $10,000, $8000 and then $4000.00. We agreed (although they added another… Read more

$600).After the work was completed we examined the pipes they dug up only only to discovered that only 1 metre of it was blocked. The pipes were only 1/2 metre under the garden & paving area. So, digging up the pipes could have been done by hand, and instead of paving & garden being ripped up (and left in a mess) for 5.3 metres, they only needed to dig up 1 metre in the vicinity of the downpipe of the toilet. I decided to pursue the matter through VCAT. Any company that operates through a call centre and does not provide the whereabouts of their operations or the name, address and phone number to contact the owner should ring alarm bells. It was only after support from the Victorian Building Authority and my own investigative work that I was able to obtain the relevant information to go to VCAT to dispute the costs. Having been awarded the costs I requested, the owner refused to accept the ruling and would not refund the money. I went further & paid for a sheriff to seize property. Finally I received the money owing me. Be persistent Absolutely nothing Over priced. Runs from a call centre so cannot follow up complaints with appropriate person. Will not divulge owner's name address etc. Dodgey

Rip off - stay away - mrh20 takes advantage of seniors!! – My mother (a senior citizen) called H20 because she was concerned about a rattling sink mixer tap. She found H20 in the local paper and was attracted by the advertised Seniors discount and $35 coupon for tap repairs. The plumber came over and assessed the problem. The tap probably just needed to be adjusted and tightened as it was only 2 yrs… Read more

old. Instead my mum got three quotes to replace it (parts and labour). The first was $850, the second was $750 and the third was $612. Mum thought they were expensive but the plumber told her the tap could burst any second so she was worried and accepted the cheapest quote. It took the plumber 20mins to replace the tap. I have inspected the tap. It is a 'no brand' tap which I see the equivalent sells at Reece for $59.99 and Bunnings for $49.00. Anyone will tell you that a plumber costs about $90/hr for labour. I'm ok with plumbers charging a margin, and I searched around 5 other local plumbers to compare pricing which all came in under $300 (cheapest being $180). It's a $250 - $300 job any day of the week (and that gives about 100% markup). How they can charge a senior citizen $612 (a mark up of about 400%) for this is beyond words and blatant case of taking advantage. It gets worse.

After that, my mum mentioned that that there was a blockage in one of the sewer pipes that needed flushing. H20 advertises drain clearing from $99. The plumber convinced my mum that they needed to get a camera down the pipe and then jet blast it. This took about 50min. Mum was charged $588 for this. Again I checked this price against the market and from a sample of 5 local plumbers, the highest price was $400 and cheapest $250. The last time my mum had the same pipe un blocked it cost her $170.

My mum was in a rush to get to work and the plumber was aware of this and that she was concerned about these minor issues. He made her feel that she needed to proceed with the two items of work or the situation could become very bad - basically she was scared into proceeding with the work despite knowing it seemed expensive. She was rushing into signing a contract to accept these prices on the spot.

After all this, the plumber quoted her $14,800 to replace 16 metres of 4" sewer main pipe from ceramic to PVC and re-new galvanised water pipe to copper in the front yard. I think this plumber saw a big opportunity to stitch my mum up here and luckily she did not proceed and said she needed to speak with her son.

All told, for 1 hr and 20min of work to attend to two relatively routine and straight forward tasks, mum was charged $1,249.00. This included the $49 call out fee (surely when you are charging these prices, the call out fee would be waived) and the price did not include a seniors discount nor adjust for the $35 coupon for tap repairs as advertised.

Luckily my mum did not have $1,249 on her at the time. The plumber made her pay what she could by EFT being $700 on the spot (which cleaned out her bank acct) and warned that the balance $549 must be paid in 3 days or the debt collectors would be called to chase this up! Naturally mum was worried by this threat.

I was furious when I found out about all of this and called them up and asked to speak directly with the GM. I was told the GM was away. I was given the name of the 2IC. It took over 2 weeks for someone from the company to get back to me (and it wasn't even the 2IC but rather the Operations/Client liaison officer). In this time, mum was sent and invoice for the outstanding balance again with a threat that if payment wasn't received, the matter would be referred to a debt collection agency.

When I finally got in touch to express my concerns, I received a poorly worded letter that attempted to justify the pricing. They said that they use standard pricing out of a 'pricing book' This is clearly BS as i can see in another review on this site, someone was quoted $430 to replace a sink mixer. The letter was a joke and made absolutely no sense to any commercially competent person. They offered a paltry refund of $374.40 off the total price of $1,249. We declined this and they came back and offered to wipe off the balance of the invoice $549. This meant that all up the work cost us $700 which I still think is over the odds and a rip off but its the best we were going to do.

All I can do now is tell this story and hope that others out there do not use Mr H20. If I hadn't have become aware of this, my mum could have been fleeced up to $16,000 by these shonks. I'm not sure how a business like this can feel good about their operation and their advertising material. There aren't words to describe how unprofessional this company is.

Too many to list but mainly Rip Off pricing, thretening behaviour, taking advantage of seniors, tardy response to complaints.

Large advertisement not the best deal – Having read Mr H2O ad in the local paper and needing a block sewer repaired I agreed to pay for the call fee and have a quote. The technician arrived in the specified time worked out the problem quoted a hourly rate and said the job would take about half an hour I was then charged for the hour, the total amount $750, In this time I had… Read more

no time to read the full conditions on the back of the contract nor was the promotions on the advertisement adhered to when shown the ad, Complete advantage of the situation was taken advantage of. From the time of arrival of the technician ,payment and leaving premisses was just over half an hour. Arrived on time solved the problem Arrive in a hurry took advantage of the situation

Mr H20 rip off merchants – Charged $700 to remove and replace an upright gas stove and cap off a gas outlet from a heater I removed. 45 mins work. Charged $300 dollars to test a gas pipe with soapy water. I knew I was getting ripped off but needed the job to be done then and there. Never again. They advertise as if they're a local plumber and once they arrive you realise… Read more

its a rip off company but its too late. Be warned. Stay away from these clowns and make sure you're getting a small local registered plumber.

Ridiculously overpriced

Ridiculously overpriced – This company came when they said they would, but they quoted me $430.00 to replace a mixer tap. I told them it was way overpriced & he said he would wipe the call out charge. They advertise a senior discount. That was also a not a real deal. I ended up getting another plumber who bought a mixer for $100 & $60 to install it. These guys are a joke. Regularity way overpriced with no advertised discount

Shonky and outrageously expensive – Unfortunately our roof and ceiling leaked while I was at work and unfortunately my parents contacted Mr H20 in Melbourne to assess. They told them that 6, then 9, metal sheets of the roof needed replacement at a cost of $3500 and made them sign a contract, taking an $850 deposit. The plumbers also called their mate to do an electrical safety check… Read more

of the ceiling lights which was $285 for 20 minutes and we received no certificate of electrical safety. He cut a wedge of plaster out of the ceiling and left the exposed hole and the mess on the floor. My father also mentioned a faulty dimmer switch which the electrician duly fixed in 10 minutes for $320. Due to the exorbitant deposit paid without my consent on my behalf, I felt obliged to have them complete the roof repair. They repairers turned up on the wrong day once, ordered roof sheets of the wrong size and needed to reschedule once, and also on the day they finally did the job turned up more than an hour early when we could not attend the house. Following completion, I duly paid the outstanding amount to get them out of the house but refused to pay the $285 for the electrical check given the prior generous payment of $320 and no certificate provision. Despite paying massively over the odds they've still threatened me with the debt collectors. I'm now taking things up with Consumer Affairs Victoria.

Expensive, unreliable

Keep Away! Rude, Expensive - never will use again! – We used the Adelaide branch and mistakenly I thought they were a local company - how wrong was I. Where do I start? expensive is an understatement, I was charged double. I had been quoted around the $80-$110 mark from other companies for the exact same test. However my last call was Mr H20 - they got me in sold by saying they only charge $39 call… Read more

out fee, which is reimbursed if work is carried out. Then to be slapped with a $220 investigation fee for not even 1 hours work. I did ask how much they charge before I booked with them and was told that they are not like other companies that charge by the hour, so I booked thinking I have saved a few dollars, how wrong was I. The plumber found the problem - and so they should have for $220 and then wanted $300 to fix/replace the tap ware - have since been quoted $160 by another accredited plumber.

Soon after I received a call from Mr H2O asking if I would like to proceed with the tap changeover which I bluntly said no as they are far too expensive, then to be offered 10% off. I told her that I wasn't happy with their pricing in general and she asked if I would like to make a formal complaint, in which I did.

Shortly later a very rude lady rang back (with attitude) regarding my complaint and I was told they don't have set prices.. then she goes onto tell me to I was charged as per their book price! Although she did mention that I actually got discount as normally its $330 - seriously that is criminal!!

First and last time I will use them. Consumers don't make the same mistake I did!

Expensive, bad customer service

Don't be fooled by the inclusive price..., – Rang to book for a blocked drain in Melbourne - after finding a the 'local plumbing' website online and like the fact that you were told upfront about the price $49 call out then they will quote on the job. It was clear that when they arrived they liked to add on services then give you price that includes them - really we only wanted the pipe… Read more

unblocked - (they quote from $69 online). They quoted $440 to clean and have a look - we proceeded with the work (thinking this was on the expensive side). They apparently found a collapsed pipe - I have no problem with this it is an old house although we feels as though we were taken advantage of so the quote to fix this costing $4000 - $5000 to fix - needless to say we will be getting a second opinion elsewhere. They turned up early Felt like salesmen not plumbers surely they have enough work

Avoid avoid! – We used the Adelaide branch of this company and found it to be terrible from start to finish.... the plumber fitted a toilet incorrectly without screwing it down, then cracked and damaged the new wall tiles when attempting to fit the taps, left without completing the job and charged us extortionately for the pleasure... we have had to get another… Read more

plumber and a tiler to come back and fix their mess.... numerous calls to the company went unanswered, they won't give you an office address to visit, don't return calls, finally go hold of someone who agreed to refund a fraction of the fee but still very unsatisfied with this company.... avoid at all costs!