Mr Roadworthy

“We received outstanding service from Mr Roadworthy from start to finish. Professional, reliable, and went above and beyond to ensure everything was handled efficiently and to a high standard. The experience was smooth, stress-free, and exceeded our expectations. We highly recommend Mr Roadworthy to anyone looking for excellent service.”

Overpriced and fastidious, they found some legitimate issues but most of the others didn't seem like they'd have any impact on safety or driving experience, for reference 4/6 issues were fixed for under $12 total. The roadworthy was also on the expensive side ($165 cash here vs $99.35 from a mechanic). On the positive side the wait was very short, the examiner arrived on time, and they did find some things that I needed to fix.

Had Mr Roadworthy come & do a safety certificate on my wife's car prior to selling it. The examiner showed up on time & proceeded to go through the car & discovered a couple of legitimate failure issues, but also failed it for an issue that I didn't believe was relevant. As an ex approved examiner myself, I decided to look into it some more &… Read more

after reading both the TMR examiner's handbook & the relevant ADRs, concluded that he was wrong - but as we already had a buyer for the car I went ahead & spent $400+ on parts to fix the non-relevant issue (as well as $700+ for the other issues). Once I'd done the repairs, I arranged for a re-inspection & the same examiner came back to do it. When he arrived, I questioned his failing the vehicle on the non-relevant issue & he responded that it was "a matter of opinion" whether it was relevant or not. I pointed out that a safety certificate inspection isn't open to interpretation or opinion - the items that are required to be checked either present a safety issue or they don't. He still wanted to argue the point (saying "oh well you've fixed the issue so what's the problem") & I could see I was wasting my time, so I said don't worry about it, let's just move on - to which he replied "do you want me to leave?". I told him that I meant I didn't want to discuss the issue further & let's just get the inspection done - which the vehicle passed.

I was pretty annoyed to be $400+ out of pocket on top of the inspection fees & the other $700+ I had to spend on parts for the legitimate issues - not to mention the additional time I had to spend "fixing" something that should never have been failed in the first place. The next time I want a safety certificate I'll take it to a local inspection station.

Have used them a few times and ray is fantastic rings before he arrives always on time explains everything goes above and beyond and even goes through how to fill in transfer papers

Great service provided – I rang Mr Roadworthy, Michael turned up next day, he was on time and friendly, he found a few small issues and explained to me in terms I understood. He was very polite and courteous. Would highly recommend.

Great service and very professional – Very well organised business. Booked an inspection on a Sunday and the rep turned up on time the following Tuesday and was very helpful. He even gave me some tips on how to complete the vehicle transfer form. Would highly recommend them!

Not impressed with service. Vehicle did not pass road worthy due to cracked tail lights. The guy who came said I would need to fix and he would call me back and sign off. I paid upfront $137 and had my own mechanic install the new lights the same day. When I called to have him return the next day I was told he couldn’t come until Thursday. This… Read more

is my only vehicle hence the urgency and running around to get it fixed. Apparently due to him not repairing the car he has decided he is not available until Thursday and today is Monday. I was also told he is the only inspector on the Gold Coast. Don’t use this company as the follow up is terrible.

My experience was different. I don’t want to say that Mr Roadworthy is a scam or a bad company. The person who came to check my car before selling was professional and did a great job. However, someone on Facebook told me that Mr Roadworthy is good to get the report. I believe that and called roadworthy After I paid for the report and sent it to… Read more

them, they said they were no longer interested in buying the car.

I’m not sure if I misunderstood something or if I was tricked. Just sharing my experience so others can be careful. Again maybe I am wrong

Absolutely incompetent company! Avoid at all costs! Reading other reviews of this company it seems this has happened to several others! I purchased a car privately with the safety certificate issued by a safety examiner employed by this company 4 days prior to purchase. For piece if mind I took the car for a service with my local mechanic (who… Read more

is also a roadworthy inspector) 3 days after purchase who identified 4 issues with the vehicle which were all roadworthy related… 2 of which were major safety defects! Oil leaking on to the brakes from the struts and oil leaking onto the exhaust system from the oil cooler. He told me the vehicle was unsafe to drive and an accident waiting to happen! I was fortunate that I took the car for a service when I did and the issues were identified before either myself or someone else was killed!

I took the car off the road immediately and contacted the company who referred me to the individual examiner. I called the examiner and politely explained the issues with the vehicle that were roadworthy related and told him that my mechanic explained that the safety cert. should not of been issued. I gave him the opportunity and politely asked him fix the identified issues but he became very aggressive, refused to pay for repairs to make the car safe and put the phone down! I again contacted the company who did not respond to my emails or phone calls so I had no alternative but to report both the company and examiner to Transport Main Roads who came and inspected the vehicle and issued a defect notice on the vehicle sighting major faults! TMR did say they would be pursuing the examiner for an explanation of the negligence with a view to issuing a hefty fine ($6000 to the safety examiner apparently if it can be proven they were negligent) but due to confidentiality could not give me any more information.

I did find out that the company had sacked the examiner the day after I reported the issues to them so there was now absolutely no chance of me claiming against the examiner.

I have since had the vehicle repaired at a cost of $3500 to make the car roadworthy again and get the defect notice lifted.

I pursued a claim through QCAT for reimbursement of the cost for repairs and progressed to a mediation with the company owner ([Name Removed]) who point blank refused to accept any responsibility for his employees negligence (nice to know he is a responsible company owner who gives a crap about his customers who line his pockets, another reason not to deal with them) so my case progressed to a QCAT court hearing where they failed to even attend and sighted the reason being they didn’t see the email from QCAT requesting there presence at the hearing! Really? They simply did not care!

Unfortunately I was told by the magistrate that as I had no contract with the roadworthy company (the vehicle seller did) I had no claim against the company. As a consumer in this instance you do not have any rights.

The only loser is me through no fault of my own and the company get away with it and continue to operate as normal. It’s an absolute joke of a system and to be honest TMR are not helpful towards the consumer at all!

Please be very very cautious if using this company! I do not think a mobile inspector is capable of doing the thorough checks without putting the vehicle up on racks to look under the car properly! My advice would be to take the vehicle to a safety inspection station… but I guess people selling cars really do not care enough and are happy to get away with a dodgy safety cert. issued to avoid expensive repairs before selling the vehicle! I for one simply could not do this to someone else!

I would completely avoid buying a used car if this company has issued the safety certificate on it unless you are paying for a full independent mechanical inspection! Yes I made mistakes in the purchase but I did not expect any issues with the vehicle to be safety certificate related.

AVOID AT ALL COSTS!!!

It felt like a [Content Removed], when I was told I would have to pay again – Mr Roadworthy picked up several things when doing my roadworthy test that they felt needed dealing with. I got onto it immediately however parts took 2 weeks to come and labour to install was also put back a few days. When i went to book the test again because it was outside the 14 days 21 to be exact , I was told i would have to pay the full amount again, this did not sit well with me. Buyers beware!

It's a scam – Terrible service, scamming people for their money just to fail perfectly fine cars in a matter of 5 mins. Don't recommend. Customer service is even more appalling when it comes to complaints about their unprofessional service

RIP OFF TIME WASTERS TAKE ADVANTAGE OF YOU – RIP OFF TIME WASTERS TAKE ADVANTAGE OF YOU I had a roadworthy done by the man on the southside and this guy is scum a real piece of work cost me 110 to do the roadworthy told me I had suspension issues and brakes issues got a mechanic out and he said there is nothing wrong with it - DISGUSTING RIP OFF

Not recommend – Don't waste your time or money. The guy that come òut was so rude with the worst attitude failed it over very minor stuff that a machines even said is fine and doesn't need to be done yet, got snappy/grumpy at me for asking questions. Can't get over how he spoke to me with horrible attitude. Used this company 3 times now first 2 times was amazing… Read more

year's ago but now has gone to crap. Waste of $112.50 to be spoken to like crap. Worst customers service. Google reviews are horrible now wish I looked first instead of thinking they were still good. Would give 0 if I could

110 bucks and 1 week wasted – We booked a Roadworthy with Mr. R. for a caravan purchased in NSW. The examiner, [Name Removed], faulted the van on account of faulty suspension bushings and LHS electric brake not working. Okay, we hired a caravan service guy with 22 years of experience to fix the issues. He told us there was absolutely nothing wrong with the bushings. He also… Read more

told us that in addition to the LHS brake the RHS brake was not working either. We got him to fix both brakes (new magnets and adjustment). After some angry exchanges between [Name Removed] and me and the service guy about the perceived faulty bushings, we decided to spend another $110 on a second, new Roadworthy inspection. Surprise, surprise: The van passed with flying colours - no mention of any bushing problems. To make matters worse, after we asked for a refund, the email we received from "Mr. Roadworthy" (no name was given) was rude and threatened us with legal means if we decided to make our experiences public. 'Mr. Roadworthy' verbatim wrote that 'the last guy who bad-mouthed us paid more than $50k in damages plus legal costs'. I can only suggest that everyone in the market for a Roadworthy considers our experiences. Needless to say, that my request for refunding the fee paid (which was cash - upfront) was declined.

Do they know the rules? – It's a tricky business. Sometimes I wonder whether the inspector really knows the job, and should be disqualified or not. Booked on Monday last week. The guy Andrew spent 15 minutes looking around and 3 minutes test driving and then issued a list to fix by email. The quote from my regular mechanic was for $1,100. Without doing anything to the… Read more

car, I brought it to an experienced mechanic the next morning. He lift the car up, looking around and advised with a smile that "it is in good condition'. All he did then is replacing a few bulbs for $9, test drive and issued the RWC to me, taking just half a hour.

Suggestion: Ideally bring the vehicle to a mechanic for RWC as they know the job and rules, rather than a mobile guy.

Extremely disappointed and felt ripped off – Don't use these guys,heaps of bad reviews on there site, should have read them first.. They made sure to take my money first before starting anything, So got a roadworthy as selling my immaculate V8 to a NSW buyer , (which I didn't really need) just had been fully serviced and spent thousands by my Qld licenced Mechanic of 40 years experience to… Read more

full roadworthy condition, 2 parts that were knocked back because of too much play ended up needing to have the play as there were saftey features on my vechile to help collapse if in a front end accident, proof was in the pudding so to speak as new owner got his blueslip from NSW inspection team yesterday with no issues at all especially the ones Mr Roadworthy failed, they actually were in great health.. Just a total waste of money and everyone's time,.. No wonder why I got booked in super quick all the roadworthy guys I was recommended to use were booked out for a week, says somthng right there

"We don't actually service vehicles as old as yours" – I purchased a 1982 vehicle from interstate. The vehicle (not cheap) is registered in that state and I paid for a pre purchase inspection. I was very disappointed that Mr Roadworthy would not conduct a roadworthy on my car. The response from Mr Roadworthy in relation to my request is the title of this review.

Don't bother to turn up and don't bother to call. Had no intention of turning up!!! – Didn't bother to turn up. I took time off work to be at home. Didn't bother to call and when I made a complaint received a rude phone call from technician. Don't bother with this company. Rude and unreliable. Especially the so called Bundaberg Qld technician.

Don’t buy from them – They ask you to replace things that in other mechanics view don’t need to be replaced. Not a good service, the car was checked by racq mechanic and he found nothing wrong

Crooks – Don't trust theses crooks, the boss who runs everything is the worse. He hires untrustworthy people sacks them then tell you you're not getting your money back.

EXCELLENT SERVICE! – I had a roadworthy service provided by the wonderful [Name Removed]! A quick, easy and pleasant service provided to a very happy customer. 20/10! Thank you!

Absolutely terrible service now my car is out of rego and I will miss an appointment for repairs I have waited weeks for – Called to have a roadworthy certificate booked in, was told they could do it the following day at 10/11 am.. 1145 came around so I called to see what time I could expect them I was then told that no, I am wrong the appointment was for the following day.. now my car is out of rego and I am going to miss an appointment for repairs that I have waited weeks for..

Do not book with them – Alex suggested if I'm selling my car to not put my roadworthy results in the Queensland system, So we didn't, however, I changed my mind the next day and requested the report and for my roadworthy to be put in the system. I got yelled at by head office staff and feel very disappointed in the lack of customer service. I'm in my full rights for a refund as I did not get what I paid for. All I want is my report to provide to my mechanic.

Waste of time – Received a text asking if I could do a certain time 1/2 , told them I work until 4 and will need to take time off work to do so , took time off work and waiting 2 hours phone calls text asking if they were still coming - all I got was ‘ no’ after 2 hours of my time wasted no apologise , no rescheduling , how rude and unprofessional !!! Time wasted… Read more

for nothing !! A polite text message apologising or phone call would have been suffice. How frustrated would you be if you had to take 3 hours off work and wait around calling and messaging just to be told ‘no’ .

Bike in mint condition – Got a RWC knocked back due to a switch which was fixed that day, emailed receipt as asked now no contact from the inspector and the office told me to chase it up myself. These guys are unprofessional and will never use them again. I will tell everyone I know about the experience I have had.

Excellent service – Phoned one day roadworthy completed the next day, David was absolutely excellent with Sheila who is an elderly lady and he didn’t rush her and more importantly he listened to her. David was so polite and courteous and did a professional thorough roadworthy test. I highly recommend mr roadworthy if you want quick, professional service Many thanks Ann Baxter & Sheila Symons

Hidden costs – Very disappointed- would have been better to take to a dealer that way your not charged again for a minor defect that was found and needed to be rectified. Read fine print with surcharges and extras

Total Scam – Failed inspection due to "windshield sprays were not working and oil leak", the engine was cleaned the night before, only one drop of oil was found under the engine and found out there was no water in the windshield spray tank, they don't provided me with a service, they just took my money and hope me to charge me again for the second inspection

worst service ever – Stay away from this gays you will pay twice and never get the job done .really dishonest people when they ask to pay before hand just do not pay ! look for someone else!!

Wouldn’t use ever !! – Was there to do a pre purchase inspection, was told the tyres were getting replaced in 2 hours time (“that won’t matter mate it’s not a roadworthy”) then looks at them kms and the vin, tells me the headlights I have a Chinese crap. Looks over the vin once more, then gets in drives it 4 metres and slams on the breaks and locks the wheels up and… Read more

revs it, reverses it up and says mate I can tell you hundred of things wrong with this car then says he’s not doing the inspection

I asked why and he says I can’t tell you.

Would definitely advise to go elsewhere