Mr Roses

Ordered roses threw this company in preparation for valentines day. They advertise night service 6pm till 9pm. And they advertise that the deliver in Perth still Nothing). No phone call no follow up nothing take ya money and run massive scam artist. Avoid at all costs. Putting together a word picture for the ACCC who I will be calling on Monday.

Amazing customer service - when my grandmothers delivery went missing due to theft, the customer service team sent a replacement arrangement to her the very next day. I was already a repeat customer because of the quality - I was blown away by their generosity and kindness. Thank you so much again, your flowers always bring her to tears and it's the sweetest gift to send. I will be a loyal customer for years to come! x

I found this amazing company while looking at different ways to send a special surprise to the Bride and Groom celebrating their 54 year wedding anniversary.Blown away from the excellent customer service and products. Absolutely gorgeous and the suprise was so wonderful.Promised and delivered.Highly recommended from the old bridesmaid who was in attendance 54 years ago A very big thankyou Mr Roses Show reply

Amazing customer service & beautiful flowers - faultless! – I have nothing but praise for Mr Roses in WA. A hiccup with my delivery, which was immediately addressed and a replacement sent, despite it being a delivery matter. That is the sign of a business who takes pride in their customer service. My sunflowers were gorgeous and beautifully packed. I highly recommend them and will not hesitate to use again. Show reply

My partner placed an order with this company from America as a milestone birthday present for me, and what arrived was beyond unacceptable. The flowers were dead by the next day, the box was leaking from careless packing, and the whole presentation was sloppy and embarrassing. Honestly, it was disgusting and far below even the most basic standard.… Read more

After contacting them directly, all they could say was that they’re “sorry the order didn’t meet my expectations.” That’s it. No accountability, no effort to fix it. What a way to run a business. It makes me wonder—because the order was placed online from America, did they think they could just send poor quality, assuming we’d never see it or follow up? If so, that’s shameful. The owner should feel embarrassed that this is the level of service and product being sent out under their name.

I would like to express my deep disappointment with the service and product that I ordered online from Mr. Roses, Brisbane. This order was meant to be a very special gift, for my partner in Australia to celebrate her birthday, yet the experience was extremely upsetting and far below expectations. Firstly, the flowers delivered were not fresh.… Read more

The roses were a mix of three different colors, but rather than being arranged in a thoughtful or elegant way, they looked mismatched and poorly presented. To make matters worse, the roses varied drastically in stem length—some were very short, others medium, and only a few were of a proper length. This inconsistency made the bouquet appear disorganized and unprofessional.

The quality of the roses themselves was also unacceptable. Several flowers wilted within a single day, which made it clear that those had been injected or treated chemically in an attempt to make them appear fresher than they truly were. Instead of vibrant, long-lasting blooms, the roses that were delivered looked tired and unappealing almost immediately.

Adding to the disappointment, the box itself arrived damaged and leaking water. The delivery person even remarked that it had been handed to him in that condition, which demonstrates a complete lack of care in handling and packaging. This was not only inconvenient but also made the presentation of the gift messy and unpleasant.

Overall, this was without question the worst floral arrangement I have ever given someone. What was intended to be a joyful and memorable birthday gift turned into a source of stress and disappointment. Flowers are meant to convey care, beauty, and special sentiment, but what was delivered reflected the opposite—poor quality, lack of attention to detail, and disregard for customer experience.

I believe the owner should feel deeply embarrassed to run a business that delivers such substandard products and service. When people order flowers, particularly for meaningful occasions, they expect something presentable and uplifting, not something that leaves them with upsetting memories and regret. Mr. Roses, Brisbane has complete disregard for quality, presentation, and customer experience.

I will certainly not do business with them ever again and my advice to anyone reading this review is to avoid them at all costs, if you want to celebrate a memorable occassion, because these unprofessionals will leave no stone unturned to ruin the day for you.

AB New York

I understand that the delivery address I provided was incorrect, mistakes happen. However, what truly disappointed me was the lack of timely communication from the florist. I only received a response the day after the scheduled delivery date, letting me know there was an issue with the address. They claimed they had tried to call me, which is… Read more

simply not true. I never received any call, voicemail, or missed call notification. When I asked which number they tried to reach, they admitted they had actually called the recipient instead.

A simple call or email on the day of the attempted delivery could have easily resolved this. Unfortunately, the poor communication and misinformation led to a completely missed delivery and a very frustrating experience. I won’t be using their services again.

Mother's Day Disappointment — System Flaw Ignored I ordered two premium bouquets with vases for Mother’s Day through a single transaction — one for my mum and one for my fiancée. They were both staying at the same house while I was away for work. The site only allowed one message box, so I entered both messages clearly labelled for each bunch,… Read more

thinking they would be attached to each bunch.

Only one card was printed. My mum received her flowers with no message, and confusingly then thought both bunches were for my fiancee (one bunch from each of our children) so she didn't take one and thought I had forgotten her. My fiancee then left Adelaide with 2 bunches before anyone realised what had happened. It was upsetting for all of us.

I contacted customer service nicely and explained the situation with a screenshot of my order confirmation email showing both messages clearly separated. I was told the business doesn't read messages during busy periods, doesn't split cards unless told in advance, and wouldn't send a replacement or offer any goodwill gesture. The site gave me no way to indicate separate recipients at the time of ordering.

It's a website design flaw and a lack of accountability. I won’t be using this service again.

My husband ordered me flowers yesterday and to be told it will be delivered today between 9am-1pm for my birthday. However, now over 2pm still no flowers have arrived. When he called Mr Roses they told him the flowers won't arrive until 3:30-5pm. He was furious as the day is over and we are heading to city for a celebration. My husband asked them… Read more

to go back to listen to recorded phone call he had yesterday to prove the promise he was given. The manager then called him back telling him that she listened to the phone call and no such promise was made. My husband asked her to play the recorded conversation to him as he knew that is a lie. However, the manager said by law she can't play the recording to him (haha of course she can't as she is telling lies). Now we are heading to city and no flowers. $322 all wasted, thanks to Mr Roses.

Poor service – They changed delivery date to suit their needs after charging delivery fee and not notifying me ,confirmation of date requested now getting delivered day early which doesn't suit if I had known I'd have gone with a more reliable provider. If you want delivery use someone else.Also charged valentines day prices and delivered days early . Unprofessional service.

False advertising of same day Delivery and rude customer service – Mr. Rose FALSELY ADVERTISES “same-day delivery,” but this is deceptive—you must order the DAY BEFORE or before 9:30 am, Which leaves you little time on that day to make an order and ,is not clearly stated. When I called to address this, the customer service representative was incredibly rude, talked over me, and even slammed the phone down. This experience was unprofessional and disappointing, and I would not recommend this company.

Worst service – If i could give them no stars i would, ordered flowers with the $20 delivery charge and never received them, made excuses as to why they didn't, full of crap, happy to take your money then not there problem

Not worth it, try somewhere else – Not only did I email twice with no reply in three days, I had flowers that arrived hot and wilted. The lack of communication, the delivery and the product were all terrible. I genuinely can't believe that the company would deliver flowers in such a way. The website states the customer service is online during the day - couldn't find what they were… Read more

referring to as emails are the only way to check up on an order. I eventually had to call the sales team to track it down.

Definitely recommend – Absolutely beautiful I have ordered twice now and both times the flowers arrived on time and in beautiful condition. Definitely recommend I’ve even sent to different states and still amazing service. Show reply

Gorgeous Long Stemmed Red Roses – I wanted to get my Mum a special bouquet for her birthday and once again Mr Roses came through. The roses were gorgeous and the service was on time and excellent as usual. Thank you Mr Roses for making my Mum's day and for helping me find a great online florist that serves Perth! Show reply

Delivered a day late, nothing but a 'sorry' offered – - Booked at 7:30am for the afternoon delivery window (latest delivery 5pm) - Emailed at 4:30pm asking what was going on and I was told they were on board for delivery that afternoon. -Order was delivered at 10am the following day. -Product itself was still okay, a little wilted given it had been on a truck for 24 hours. Probably would have been… Read more

in great condition had it been delivered on time. Given how many options there are for flower delivery in metro Melbourne I'd expect better than "Sorry it's out of our control". I understand delays happen, that's life. But customer service needs to be better than "Sorry". Delivery is 50% of your business. Be better. Missed the mark Mr Roses. I won't be using your services again.

Patricia from Mr Roses needs a raise! – Best experience 2 years in a row. I used Mr Roses to send a bouquet to a friend last year and got prompted this year around the same time and that is a life saver! Resent another bouquet this year but must have accidentally changed the date to 1 week too late in the ordering screen. I emailed Mr Roses this morning and Patricia was super kind and… Read more ·  1

helpful in arranging the change to the order to be sent out today instead! What an amazing experience and logistics management! 11 out of 10!

Great service as usial – Very good service as usual, the "pink" roses had a yellow edge to them, we thought they may be going off but they weren't. So allvgood Show reply

A beauty and delicate happiness through perfection – If you think you have seen roses, think again. Mr Roses red roses are sooo beautiful they almost look perfect. I could not wipe the smile from My face as I opened the incredible packaging to reveal intential placement of sheer beauty. Incredible! Show reply