Mr Service Plumbing & Electrical
Verified598 reviews
AI reviews summary
Pros
Verdict
Overall, customer sentiment towards Mr Service Plumbing & Electrical is largely positive, with numerous reviewers highlighting prompt response times, efficient repairs, and professional workmanship. Clients frequently praise individual technicians for their courteous demeanour, clear communication, and ability to handle urgent plumbing and electrical issues effectively. While a subset of reviews points to concerns regarding high pricing, communication clarity, and unexpected costs, the prevailing takeaway emphasises reliable, high-quality service from a dedicated team.
I sought a plumber local to the McKinnon area as my regular plumber had retired. The Mr Service receptionist assured me the plumber would be local. The young plumber who arrived had within 15 minutes replaced the supplied kitchen sink mixer I had been warned must be installed by a licensed plumber to meet insurance requirements. The plumber… Read more
reluctantly gave me a receipt for my $295 payment but, despite several requests to the company, I still await the invoice that will prove the work was in fact done by a licensed plumber. I asked the plumber to check the leaking laundry taps. He glanced at them and said there was no problem. As a result I had to employ a second plumber to do the laundry repairs. Would not use this company again.
Reviews with attachments
- +6
I regrettably had Service247Plumbing also trading under Mr Service Plumbing & Electrical Pty Ltd do a whole new shower renovation done earlier on this year. The last 6 numbers of their ABN is 912-455 just to clarify the company I used! I also want to state I have written many emails and phone calls to the office manager and called them to fix at… Read more
least the dirty and off color grouting and caulking before I decided to write this fair review. They have been ignoring me the last few months! This company is very happy to take your money and not deliver or follow up! To cut a long story back the Tiler did such a horrid job, the caulking which was dark yellow spattered in the corners and and spilled on the other parts of the grouting especially at the beginning/finished job of this new shower, as he used a yellowish grouting finish which some of the grouting looks dirty like the grouting is 20-30 year old job instead of a fresh new white clean tiling job in a new shower renovation. Their was glue splattered over many tiles, so instead of having a nice shinny look they looked and felt horrible! The tiler was sent back after their plumber supervisor come back to check on my complaint and in so many words knew I had a valid complaint and told me not to worry as I had 6 years guarantee and it would be fixed! The tiler did come back and did tidy up the shocking dark yellow caulking along the corners of the shower and around the niece, BUT still didn't clean up, re do fix up the grouting and some of the caulking splattering along the grouting lines properly! He might of spend a little over an hour and was ran out of there. This tiler they asked to do my grouting is messy and sloppy. He did tell me the grouting/ epoxy silicone looked yellow due to the lighting of my house. Sure being a woman I'm not savvy orientated when it comes to renovation, but I can tell t he difference between white and yellow grouting coloring. He told me he did order the matching grout and epoxy/ silicone white colors but the products were faulty! He also told me it was the back wall where the niece was put that was leaning forward, and this is what he told the office manager as an excuse why he did a bad job, or had a hard time doing the job properly, when they followed up with him. The office manager to defend him said because my house is 30 years old, it's normal for a wall to protrude not be even! I talked to a builder who come out and looked at my shower who also writes up building inspections, he advised me yes after years the wall of a shower can be un even and lean forward, but when a new shower renovation is done, this SHOULD have been rectified as part of the new rebuild! As Service247Plumbing took on this job, they never used a proper builder re-framer obviously to do this job, as I saw one of the plumbers do some of this back reframing carpentry work on the part of the wall specifically! Anyway, also the builder told me this new shower screen was not squared properly, the left side is 825 mm and the right side was 800 mm, this fact was confirmed by another shower installer as I have 2 showers which when I was quoted to get another renovation for my other shower, they had a look a this new shower for me! When I brought this up to the Office Manager they advised not to listen to the builder because he has to make up something to write up a report. That is why I believe he sent the tiler to come back and try to rectify the shower! I knew the company wasn't going to pull the shower apart again and do another rebuild, BUT all I expected, and ALL I wanted from them to redo the bad looking grouting that makes my shower look old, as it is mostly yellow, some of it off white and some of the grouting looks dirty! BUT NO they refused to do this! So after I put in this google review 2 weeks ago, I immediately got the call! They had another shower tiler guy come out and tell me, I'm looking at the shower too closely and it's normal for a shower to discolor, white turn to yellow because water does t his, and the tiler is only responsible for doing the tiling job, not responsible for any of the products. They told me to go out and find a white grout I like and he would use this. He a professional, so why couldn't he just go out and do this? Choose a new white grout and redo the shower job, and if done properly there would be no follow up problems! An hour after he left, and he had his follow up call with the office manager, this new tiler called me back and told me to consider instead of choosing a grout color, there is a product, a grout color by Dunlop. It would only take an hour and he would paint over my current grouting! The the office manager followed up again with me, and obviously thinks this is the best options to follow! I would have to sign a paperwork first, so I couldn't complain in future, if the grouting turns yellow again. I'm thinking I shouldn't have to sign anything, because if they come back, redo the job properly, chip away the old grout, do the job properly, why would I have to come back and complain and follow up on anything further! Yes obviously, white grouting color can change after a number of years of using a shower, but not immediately, after a short time usage! I was offered no apologies, but they kept putting this yellowish bad grouting job on me, like it was my fault, and this happens, and I'm looking at my grout to closely! I have even become more distrustful of this company after dealing with them, just only trying only to get them to I do a new regrout my shower with a white grout so it can look new and fresh as a new shower should look! After dealing with this company Service247Pluming, I have felt very stressed! So obviously, I wouldn't recommend them, as the saying goes 'forewarned is forearmed'., Buyer Beware! I didn't know any better, didn't any research, but obviously didn't expect this, so I hope I can help other people think twice about using this company! This new shower cost me $16,500. The pictures attached are the shower in current condition, it was worse before some of the caulking was redone! Remember the grouting color is white and he order white according to the tiler!
My power went out about 4.15 pm !. There was a strange smell and the fuse box was the issue . Sal arrived within a few hours as promised . He explained what caused the issue, why, and exactly what needed to be done . The cost was a bit unexpected but with his thorough explanation I understood why . He kept assuring me he will have it sorted by… Read more · 1
the time he leaves . I was very impressed with his knowledge, work ethic, and professionalism. . A lot of trades would have left and come back in the morning . This company understands the word ‘ emergency ‘ . Sal was amazing and I highly recommend him and the company .
Exceeded my expectations for a difficult challenge. Haris, Daniel and Ali were professional and informative with each step. I deal with contractors with Owners Corporations most days via theOCguide and know from experience when I am dealing with the good ones. Show reply
I highly recommend Service 247 Plumbing! They were prompt, professional, detailed and fixed my leaking pipe. Alex attended with great care and explained in detail processes and rejigged the position of my pipe to suit the new installation of toilet bowl as well. He’s very friendly and arrived on time. Alex also cleaned up the work area which I am… Read more · 1
very pleased with! He gave excellent advice and also I am very thankful to him for giving me a discount given my situation. God bless and I would not hesitate to recommend him and a Service 247 Plumbing to anyone.
Soo happy with the service Alexander was the plumber really nice and did really good job soo happy with his job. Show reply
Alexander recently installed our whole-house water filtration system and we couldn’t be happier with the service. He was polite, professional, and took the time to actively listen to our questions and concerns. He explained the process clearly, worked efficiently, and made sure everything was set up properly before finishing. The whole experience… Read more · 1
was smooth and stress-free. Overall, he did a fantastic job and I would highly recommend him to anyone needing plumbing services.
Daniel was fantastic! He came out on a Saturday to check out our shower issue, figured out what was wrong, ordered the parts, and had everything fixed within two business days. His communication was fantastic too. He let me know when he was heading over, gave me updates while he was at the property, and then confirmed when it was all done. Since… Read more · 1
I'm interstate, this made such a huge difference. Really impressed with how quick and professional he was. The shower's working perfectly now. Would definitely recommend!
Latest follow-ups
Ty was prompt and got stuck into work straight away. Happy with the work he provided today. Back to having a kitchen tap and shower head. Quick and efficient. Gave my little dogs cuddles and that calmed him down so he could get work. Show reply
Follow-up · Ty cleaned up after himself leaving everything spick and span. I had a cracked shower head so water coming out sideways. And a cracked leaky pipe or lead from kitchen tap. So water would leak every time the tap was turned on. Considering I had a replacement shower head and had to pay for a new kitchen tap and got a seniors discount. I found it… Read more
Electrical and plumbing works – Very efficient, polite easy to deal with and understood what had to be done, no pressure from Moe with the electrical side of the business and easy with the plumbing. Both guys were exceptionally well mannered with no problems in relation to communication. Show reply
Follow-up · I haven’t had to use them. Cobi
DUTY OF CARE NOT CONSIDERED - UN-NECESSARY EXTREMELY EXCESSIVE JOB FOR ELDERLY PARENT I was very concerned to discover, after visiting my father who choses to live by himself in his own home, that this business has appeared to have taken advantage… Read more
of my 93 year old father during an overwhelming & stressful hot water problem he encountered recently in his own home. I found that he was not given any options, such as rebates on old gas hot water systems etc and, as he would have been quite focused on having the hot water fixed, he has not understood anything other than trusting that his hot water would be fixed. Yes the problem was fixed but the business representative should have issued a quote before proceeding with the job to allow other family members to review & agree with what was being recommended. It is common knowledge that our elderly parents should not be making these sort of decisions by themselves and businesses need to be mindful of their duty of care to give this opportunity!
My 93 y/o father called this service provider (also known as Mr Service Plumbing & Electrical) after receiving a flyer in his letterbox, to assist with his hot water not working. A representative attended my father's home and after a conversation with my father took $800 payment on the spot and had him sign on a tablet on the same day for works to be done and, to my knowledge, without providing a quote let alone any idea on the total cost. The business attended the next day to 'fix' the hot water problem then took balance of payment, including Pensioner discount, approximately $8,500!
After speaking with the business' Operations Manager who agreed he would not expect his elderly father to make such decisions without referring to family also mentioning that on the day of discussions with my 93 year old father it appeared that my father seemed to understand what was discussed. However my father has no recollection of the total price discussed and was extremely agitated and upset with himself that he had paid such an excessive amount after the plumbers finished the job.
One of the directors has stepped in and also agreed that a 'duty of care' was not exercised prior to commencing this job and this oversight will be a main Toolbox focus moving forward. A refund has been offered and further incentives have been accepted.
I thankfully can say, on this occasion, this business has definitely understood the issue & has restored my confidence to use again if/where needed.
Follow-up · Feeling not overly satisfied with the result however $2,000 was refunded to my father, so final cost was $6,500!!!!!!!!!!!!!!!!!!! In the meantime I have since sourced a couple of quotes that would have saved my father $5,000!!!!!!!!!!!!!!!!!! This business did not offer my father other affordable options including govt rebate offers Written quote still not provided Deposit was taken on the day via a portable eftpos machine, tap & go
Positive reviews
Very happy with the experience i received today, Ben arrived early, advised he was coming, was very friendly and explained everything so it was easy to understand. Will stick with this company for any future work.
Find out how Mr Service Plumbing & Electrical compares to other Plumbers
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Excellent service, our drainage was blocked due to roots growing in the pipes. Everything was shown & explained accordingly. The work was completed efficiently & to a high standard. I would be definitely using them again & recommend them to everyone i know. Show reply
I'm very happy with the prompt and quality service from this business...First time I called them, they had my plumbing issue sorted within a day...I'll definitely be using Mr Service in future!..Mark, Glen Huntly Show reply
Negative reviews
They came to our property to fix an electric cable that was cut and told us that they have to upgrade our whole electric panel (with all the switches) in order to fix the cable problem. They told us that it will cost $3600 and that it includes a 30% discount. They took a deposit immediately How dishonest!!! The next day we had 2 other… Read more
electricians that said they absolutely do not need to upgrade anything to fix the problem and if we were considering an upgrade it would be 30% of the price quoted by these guys. What if this is an elderly person that does not ask around. You should be ashamed.
Hi Kelaai, We’re sorry to hear… Read more
Really disappointed. Only did half the job and massively overpriced according to the guy we had to get in to finish the job. Also couldn't figure out why our down heaters wouldn't turn off despite 3 seperate visits. Seem to send apprentices who don't really know what they're doing who then get on the phone to someone else. Save yourself a lot of trouble, time and money by getting someone else instead.
Hi Bo, We are sorry to hear… Read more
They wanted to charge $1350 to install a simple outside tap, that would of been located right next to the watermeter. Im not sure if this was an "i dont want the job" overpriced quote but I managed to find someone else install the tap for $400. Would not recommend.
Recent reviews
I was required to ring Mr service as I had no electricity. A lovely, friendly and very professional young man attended (his name was Zeus) he explained what occurred and suggested I update my fuse box. I booked it immediately. Then another young man attended his name was Maddy, equally lovely, friendly and very professional. He updated my fuse box… Read more
in no time. I would like to say thank you to both and advise they were extremely professional very approachable and answered all my questions. Also, I asked Maddy to help me with a very minor thing and he did without hesitation. I was very appreciative, as I would have had to call someone. I can honestly say, These two tradies are ambassadors to their profession.
The team at Mr service Plumbing & Electrical were real easy to deal with, prompt & reasonable priced. Good to see a young professional plumber like Koby having pride in his service & work. I'll be sure to use you guys again if the need ever arises.
From the phone operator through to pricing and plumber Alex, everyone introduced themselves on arrival respectfully. Alex was proficient and the end result was excellent. Would recommend him to others. Show reply
All I can say these guys are guns and ,professional, had a leak under my driveway Daniel & tom sorted it out without chopping the driveway words carnt say how grateful I am for the effort they went through to save the driveway ,5 stars isn't enough. I'd recommend Daniel ,and Tom without fail ,a special thanks Daniel,& Tom who went beyond their efforts to fix it thanks guys Show reply
Find out how Mr Service Plumbing & Electrical compares to other Plumbers
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Alexander came and installed a new hot water system today. His work was clean and efficient. He also spent time explaining the process so I understood what was happening. Overall a great experience! Show reply
Koby was a most hardworking and professional plumber…he came to my house to do a very expensive project but always advised me of what he was doing and any problems there were….he explained to me what was going on and was very helpful. I appreciate his efforts and honesty in what has been a trying time for me Show reply
Tom & Alex have done an excellent job. Neat and tidy.Respectful to us. We need more tradies like them who could work with over 75. We felt so safe with them working inside our home. I also thank the company for the wonderful service and will recommend to my family and friends. Continue the service you provide with high level of excellent service: Show reply
Great experience with Michael coming out to fix a burst pipe . Efficient, friendly service with professional results at an affordable price. Highly recommended for anyone looking to use their services. Everything went smoothly, even with a few extra challenges during the process. Thanks for the great job. Show reply
I highly recommend Reno and Tom. They did a fantastic job fixing my plumbing issues. They were both very friendly, profrssional and happy to help. Nothing was too much trouble and they got everything sorted quickly. Great service from start to finish. Thank you Reno and Tom. Show reply
Tom completed the work very well, he found the leak quickly, replaced the broken pipe, explained everything and was very polite and cleaned up after the job.. We were very happy with the service and would recommend Tom and the Mr Service company, many thanks from Patricia Show reply
I was very impressed with Coby who came to look at my heater. He was polite, friendly, and professional throughout the visit. Although the problem wasn't easy to fix, he worked diligently to diagnose the issue and explained everything clearly. I really appreciated his patience, honesty, and willingness to go the extra mile to help. Excellent customer service, and I would be happy to have him assist me again. Highly recommended! Show reply
Parts were delivered ahead of the job being done, Michael touched base to let me know the eta of arrival, all done with the most attention to detail. Great job and great people doing it. Thanks again Show reply
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Hi Nmpeace, Thank you for taking… Read more