Mr Service Plumbing & Electrical

Koby was a most hardworking and professional plumber…he came to my house to do a very expensive project but always advised me of what he was doing and any problems there were….he explained to me what was going on and was very helpful. I appreciate his efforts and honesty in what has been a trying time for me Show reply

They came to our property to fix an electric cable that was cut and told us that they have to upgrade our whole electric panel (with all the switches) in order to fix the cable problem. They told us that it will cost $3600 and that it includes a 30% discount. They took a deposit immediately How dishonest!!! The next day we had 2 other… Read more

electricians that said they absolutely do not need to upgrade anything to fix the problem and if we were considering an upgrade it would be 30% of the price quoted by these guys. What if this is an elderly person that does not ask around. You should be ashamed.

Electrical and plumbing works – Very efficient, polite easy to deal with and understood what had to be done, no pressure from Moe with the electrical side of the business and easy with the plumbing. Both guys were exceptionally well mannered with no problems in relation to communication. Show reply

DUTY OF CARE NOT CONSIDERED - UN-NECESSARY EXTREMELY EXCESSIVE JOB FOR ELDERLY PARENT I was very concerned to discover, after visiting my father who choses to live by himself in his own home, that this business has appeared to have taken advantage… Read more

of my 93 year old father during an overwhelming & stressful hot water problem he encountered recently in his own home. I found that he was not given any options, such as rebates on old gas hot water systems etc and, as he would have been quite focused on having the hot water fixed, he has not understood anything other than trusting that his hot water would be fixed. Yes the problem was fixed but the business representative should have issued a quote before proceeding with the job to allow other family members to review & agree with what was being recommended. It is common knowledge that our elderly parents should not be making these sort of decisions by themselves and businesses need to be mindful of their duty of care to give this opportunity!

My 93 y/o father called this service provider (also known as Mr Service Plumbing & Electrical) after receiving a flyer in his letterbox, to assist with his hot water not working. A representative attended my father's home and after a conversation with my father took $800 payment on the spot and had him sign on a tablet on the same day for works to be done and, to my knowledge, without providing a quote let alone any idea on the total cost. The business attended the next day to 'fix' the hot water problem then took balance of payment, including Pensioner discount, approximately $8,500!

After speaking with the business' Operations Manager who agreed he would not expect his elderly father to make such decisions without referring to family also mentioning that on the day of discussions with my 93 year old father it appeared that my father seemed to understand what was discussed. However my father has no recollection of the total price discussed and was extremely agitated and upset with himself that he had paid such an excessive amount after the plumbers finished the job.

One of the directors has stepped in and also agreed that a 'duty of care' was not exercised prior to commencing this job and this oversight will be a main Toolbox focus moving forward. A refund has been offered and further incentives have been accepted.

I thankfully can say, on this occasion, this business has definitely understood the issue & has restored my confidence to use again if/where needed.

Ben arrived ahead of schedule, in his shining armour on a white horse, and saved the day!! After a very reasonable quote he has probably saved the month!! Huge gratitude Ben. Show reply

Tom & Alex have done an excellent job. Neat and tidy.Respectful to us. We need more tradies like them who could work with over 75. We felt so safe with them working inside our home. I also thank the company for the wonderful service and will recommend to my family and friends. Continue the service you provide with high level of excellent service: Show reply

Great experience with Michael coming out to fix a burst pipe . Efficient, friendly service with professional results at an affordable price. Highly recommended for anyone looking to use their services. Everything went smoothly, even with a few extra challenges during the process. Thanks for the great job. Show reply

I highly recommend Reno and Tom. They did a fantastic job fixing my plumbing issues. They were both very friendly, profrssional and happy to help. Nothing was too much trouble and they got everything sorted quickly. Great service from start to finish. Thank you Reno and Tom. Show reply

Really disappointed. Only did half the job and massively overpriced according to the guy we had to get in to finish the job. Also couldn't figure out why our down heaters wouldn't turn off despite 3 seperate visits. Seem to send apprentices who don't really know what they're doing who then get on the phone to someone else. Save yourself a lot of trouble, time and money by getting someone else instead.

They wanted to charge $1350 to install a simple outside tap, that would of been located right next to the watermeter. Im not sure if this was an "i dont want the job" overpriced quote but I managed to find someone else install the tap for $400. Would not recommend.

We called [Name Removed] to inspect our kitchen tap. He arrived, looked at the tap, and advised that it needed to be replaced. He quoted more than $800 for the replacement and charged a $140 callout fee. He said he would return the following day with a new tap from Reece. After he left, I opened the filter cap and managed to get the tap working… Read more

again myself. During the visit, he repeatedly mentioned the $140 callout fee, and I did not feel that any meaningful inspection or repair work was carried out.

Based on my experience, I would not recommend this service.

Tom completed the work very well, he found the leak quickly, replaced the broken pipe, explained everything and was very polite and cleaned up after the job.. We were very happy with the service and would recommend Tom and the Mr Service company, many thanks from Patricia Show reply

I was very impressed with Coby who came to look at my heater. He was polite, friendly, and professional throughout the visit. Although the problem wasn't easy to fix, he worked diligently to diagnose the issue and explained everything clearly. I really appreciated his patience, honesty, and willingness to go the extra mile to help. Excellent customer service, and I would be happy to have him assist me again. Highly recommended! Show reply

Parts were delivered ahead of the job being done, Michael touched base to let me know the eta of arrival, all done with the most attention to detail. Great job and great people doing it. Thanks again Show reply

Ben has been amazing, honest service from his heart and gave us greate advice, and very skilled and got the job done nicely. Will surely call for Ben again. Thank you for the call out discount as well Ben Show reply

We had Alexander fit our whole home water filtration system. We were super happy as he was on time, very professional and super helpful. Definitely recommend. Thank you so much for your service. Show reply

Had Alessandro come out and install whole house filtration system this morning. I couldn't be happier with his service and professionalism. Came right on time and did a stellar job. He was informative and really takes pride in his work. Did the full installation and didn't leave a mess for me to clean up. I highly recommend his work Show reply

Thank you for your quick response to my plumbing issue and for sending a very courteous, reliable, professional and very efficient plumber, Alexander. Overall excellent service from Mr Service Plumbing and Electrical. Show reply

We needed an emergency plumbing fix as there was flooding under our kitchen sink. Michael called and arrived promptly. He spotted the issue and rectified it on the spot. A new tap and hose with everything fixed quickly. Would recommend Show reply

Coby, done a fantastic job installing 2 toilet cisterns & a bathroom vanity. Job was done perfectly, neatly & communication with us was professional. Highly recommended. Show reply

Alex installed our water filtration system and was diligent, professional, and trustworthy from the outset. He took the time to explain our options clearly and provided valuable guidance throughout the installation process. The quality of his workmanship was excellent, and the final result was completed to a very high standard. I would highly… Read more ·  1

recommend Alex for any plumbing requirements to anyone looking for a reliable and knowledgeable professional. Thank you, Alex (Oleksandr)

Really happy with the prompt and efficient service provided by Esat and Koby; from providing quote details through to installation. Both guys were pleasant and very professional. Show reply

I needed help with an electrical issue and Hamzi arrived the next day and was a great help! He was on time, efficient and took the time to break everything down for me, which I really appreciated. They were transparent with price while also proving an itemised invoice before the service, and flexible with deposits etc! Hamzi fixed any immediate… Read more ·  1

job and the following morning someone was sent out to finish the remaining issues. Overall it was a good experience and would recommend these guys for any electrical needs. :)