Customer service A+
I had an issue with the delivery of my product. The delivery company did not follow delivery instructions and the product was destroyed by my housemates dog. I contacted mr supplement with photos and they sent out some new product, free of charge that day. Super friendly and super helpful. Couldn't ask for a better service.
The best products, no time delays.
The best products on offer, on quality and quantity and pricing. Company responds quick, and with good customer service. Fast shipping or pick up on offer. Highly recommend MR SUPPLEMENT.
July 25th 2018 Update: The must have products.
It was so simple with the app they have. Completed my order with all the essential cool stuff.
It was so efficient and quick I received a confirmation email stating my order was ready, how cool is that.
- Verified customer
Worst customer service
Ordered from Mr supplement and one of the products I ordered was broke open and the tablets crushed and all over the inside of the express bag. Called and got hung up on, after being told they emailed me so I could send photo. Still waiting and no email, don't buy from them if you have issue and want it resolved..... worst customer service ever!!!!
Incredible customer service
I ordered off Mr Supplement and unfortunately my parcel was damaged in delivery and my product was lost. I contacted the customer service department and they responded almost immediately and remedied the situation. They were nothing but helpful and understanding. Apart from a mishap with my delivery my experience with the company has been exceptional!
- Verified customer
Super Fast Delivery Every Time!
I have been ordering through these guys for a number of years now and they always deliver. Never had an issue with any of the products, very competitive prices and super fast delivery. The longest i've had to wait was 2 days and that was still decent considering i ordered later afternoon. Thanks guys.
Awesome customer service and delivery
I have been purchasing my protein and supplement needs through Mr Supplement. I once got sent a wrong item but the customer service was very helpful and professional. Delivery is also lightning fast. Order today, receive the next morning. Definitely a recommended store!
Awesome online store
I'm not a gym junkie but every now and then I get the urge to buy supplements. Unless I am in a big hurry, I always buy online from Mr Supplement. Shipping is fast enough and they have everything I need and more at good prices. The thing I like most is all the information on the website. It helps me to find out what I am buying, how and when to use them. I guess it's also a sales tool because I usually buy more than I initially wanted but I don't mind. I also like the automated emails so I know when my order was dispatched and I can track it. Great site with fast efficient service.
Extremely slow delivery: pick up
I ordered online because the price was cheap and thats the only reason. I have a MrSupplement warehouse near my home so I decided to choose PICK UP option instead of delivery because I wanted my order quickly. I had read reviews online that everyone was getting their item the next day delivery so I thought me picking it up would be even faster... WRONG. It took 5 days to get a email from them that my order was ready to be picked up (1 item only...) and when I got there to pick it up the guy was so slow and clueless- hadn't gotten any of the rec...eipts/confirmation ready and printed or even gotten my item out of the back so I had to wait for him to look through and find it and then for him to print everything needed. Definitely will stick to buying things from other sites/in store.
- Verified customer
First time customer, now a customer for life
I usually just buy at retail stores because I don't want to wait for delivery, but it can be a tedious task.
I was on their site, they have a pretty impressive range with reviews as well, i did a price check compared to other sites and they worked out the best. I ordered around 2pm on Tuesday this week, and the goods came to my door delivered at 9am the next morning from another state. Overly totally impressed, probably the best delivery time I have ever had with an online purchase. Highly recommended going forward.
Packaging was torn
I recently ordered ON 100% whey in the larger bag. I received it very promptly to QLD, however inside the packaging was torn and the powder was spilling everywhere. Someone had tried to put sticky tape over the hole in the inner packaging. I emailed Mr Supplement telling them what had happened and also provided pictures of the cover up. They didn't even reply.
Superb Customer Service
I've been using Mr Supplement for over 2 years; never once have I received anything but outstanding customer service. When I order online I receive my order next business day and when I call into the warehouse to collect an order, my supplements are always ready for me to collect. Stacey is great and the boys in the warehouse always throw in a sample with my order when I call in to the warehouse. Their range is extensive and their prices are fantastic.
Great customer service and competitive pricing
Such a great service!
Everytime I order from Mr Supplement, I always receive the same great service.
Once the transit company damaged my product, I posted something on Mr Supplements facebook page and it was sorted which resulted in me being compensated for it very quickly. So great customer service too!
Very active facebook page too where you can ask for advice and help.
Fast delivery, reliable, cheap, great customer service
Ordered some creatine and amino acids off Mr Supplement and they stole my money and did not send me my supplements. When I emailed them I received nothing but a tirade of abuse! How can they treat people this way? I could not be more upset or disappointed. People deserve to know about this kind of poor treatment.
Questions & Answers
I'm 16 and I've just been lifting weights 1 yr and I want to build quicker and stronger can you suggest something?
As you are quite young maybe just stick to your Protein. I wouldn't muck around and take anything else as your body is still developing. Try the Gold Standard 100% Whey Protein - Vanilla. Get some Blackberries, Blueberries, Raspberries (Frozen) and buy some Bananas and chop them up into small pieces and freeze them as well in resealable sandwich bags. 1 Scoop of the Vanilla protein, chuck a small amount of the berries and banana into a blender and add water. Taste's great. If you want to grow eat quite a lot but make sure you are eating good food and not processed junk. Hope it helps. :)
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