Store sales laughing at my selection
Tried to purchase parts for my new gaming PC and it is close to closing time so no other customers. One of the store sales was keep laughing at my choice. Yelling out very loud mean comments like 'this won't fit', 'that is terrible' and keep yelling till I check out. It is MY choice and none of your business to comment. I will not go back even their price is good.
Worst customer service..
So I got steelseries siberia 650 from them on Monday 15th August 2016 I went home and used it pretty much straight away to test the 7.1 virtual usb sound card out it was great apart from the fact that I had to turn the earcup volume up to max and the computer volume to max to hear anything.. It was about low to medium volume, so I try it with the 3.5mm and same thing. I tried it on my laptop and same thing. My old headphones work just fine.. So I take it back and they tell me they have to test it thinking I am trying to lie. It's been 2 days since that said that and no call, no email from them. I want them to refund me for 2 reasons - 1 I know for a fact the headphones are faulty, 2 they have the worst customer services I seen.
Phone number doesn't work, be prepared for frustration, staff can be rude and dismissive if you have
Bought a graphics card from the Slacks Creek store which was faulty from the start. I got treated like I was a hassle to them and they didn't do a single thing to help. There was no offer to follow up the progress of the warranty after 4 weeks, no offer to refund or exchange, they didn't even check the computers when I asked if the card had even been sent off yet. If I didn't get so frustrated after 4 weeks, I doubt they would not have given me the GRUDGING exchange, instead of a full refund. The person at the counter acted annoyed when he hand...ed me the exchange item, AS THOUGH I DIDN'T ALREADY PAY FOR IT IN ADVANCE. Every extension on the phone line (except the one to check product availability) gives a message "this mailbox is full" before terminating the call. When you come into the store, they repeatedly suggest you can call in. The products will be slight cheaper, but customer services is worse than non-existent when you have a faulty product, it's outright rude and dismissive. I'm a PC gamer and I like getting a deal for games and for parts, but for an extra $50 or so, I should have gone with Umart or PC case gear because atleast I don't get treated like I'm a hassle.
Either gone out of Business or Want to be.
Not enough stock for a pick up order at Ipswich branch but advised OK to place a delivery order online.
My payment was refused for no reason so I sent two e-mails one on their site and one to the local branch no e-mails to this date have been answered. I rang three Queensland branches today and after being told someone would be in contact with me shortly by an automated voice I was promptly hung up on.
So It appears that after being fines by fair trading they have done a runner and are now out of business.
MSY qld, slackscreek
Recently returned an item and had no issues at all, replacement without questions.. Seems they have changed thier warranty procedures as many people I spoke with also agree.. Aslong as there is no physical damage, they seem to replace!! Great service, would recommend. Long time buyer from qld Msy.
MSY Slacks Creek Terrible Service And Heartless Staff Let My Daughter Wet Her Pants
I went in to buy some equipment for a wireless network from MSY in Slacks Creek. The guy i spoke to had no idea what he was talking about and kept trying to sell me alternative products to what i wanted and was convinced i couldnt do what i was saying i wanted to do even though i knew better and went around in circles trying to sell more expensive gear.
I also had my 2 year old daughter who wanted to use the toilet, so i asked if it would be ok if she could use it as she had been toilet training and i was trying to avert an accident. The guy ...
Disgusting behaviour from msy staff
Everything on the forums about msy is true. Terrible service never have stock. Have completely forgotten that they even have a website. Go in there and ask for the cpu that their website has marked as in stock anf then he pulls some "oh we dont have that" bollocks. Not even an explanation or a estimate of when they will recieve stock. So i asked do you know when you will get it? And the reply: "they dont carry it anymore" not even an apology. And what in the blazes is "they dont carry it anymore" mean?? Who is they?? Everyone sells that specific cpu!
The savings by buying at MSY can be huge. It is easy to use their online price list to compare apples with apples and I have never had a product problem.
Prices are very very good. Price List avaiable on the net.
Slacks Creek, Brisbane store no longer allows browsing and is over the counter only. A real parts set up.
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