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MSY Technology
2.4 from 389 reviews

See the Best Electronics & Computing Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(83)
(40)
(19)
(37)
(210)
  • Product Quality
    3.5 (24)
  • Return Claim MadeYes (5) · No (26)
  • Shipping
    2.6 (7)
  • Customer Service
    3.4 (13)
  • Warranty Claim MadeYes (4) · No (27)


Leep35

Leep35Sydney, NSW

  • 3 reviews

Poor service

published

poor service ,
database shows stock available in store .
turn up at the store - NO STOCK !!

Staff member suggested to buy on Ebay

online service 45 mins wait , no real answers just regurgitated responses as described on web site.

Return Claim MadeNo
Warranty Claim MadeNo

kb3500

kb3500Metropolitan Adelaide, SA

  • 3 reviews

No problems to date.

published

Bought new PC components from them a few times and always had good service and advice if and when I needed it.
No issues with them at all.
Thank you very much.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationElizabeth
Warranty Claim MadeNo
See all answers
Jack

JackMetropolitan Adelaide, SA

Great service and quick responses by email

published

I emailed MSY to hold the Msi 1660 super gaming x GPU and I got a quick response back in 20mins saying they would hold it for 4 days and when I got there it was still on hold for me and even tho the price was $419 when I called them it went to $429 but they still gave it to me for $419 i was really happy with that. Service was great as well! Then my brother also got GPU for $399 as well! Also had a look at the product and it’s looks completely fine to me better then expected!
The only thing I’ll say is they didn’t pick up there phone I guess the number may have been changed just not been updated but by email it was excellent!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMSY TAS, Glenorchy
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

Adrian

Adrian

  • 2 reviews

One of the most terrible online shopping experience

published

Purchase two gaming mice from their website and since then no update at all after a week. Send them multiple emails and finally get a reply saying that the order is processing, but no tracking number yet. It's the second week now, but still no tracking number provided. Fed up and ask them for a full refund.

Didn't know it would be this hard to just send two gaming mice. Definitely stay away from the online store.


moalaeua

moalaeuaSydney, NSW

Great Customer Service

published

Great customer service. Brought in my unit and they were able to resolve the issue for me on hand. Even brought a cable from them just in case the issue was with my cabling.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Adam G.

Adam G.Western District, VIC

Deplorable service. Shop Elsewhere.

published
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedIntel Core i7-9700K Processor
See all answers

By far the WORST company I have dealt with!!

published
Return Claim MadeNo
Warranty Claim MadeNo

Do NOT shop here using the online store!

published

I placed an order on the 11th of dec and it is still processing!! Its been 13 days now and i havent gotten a single reply from them. The customer service is insanely horrible.

Return Claim MadeNo
Warranty Claim MadeNo
Tim C.

Tim C.Sydney, NSW

Took 13 days to decide not to fulfil my order

published
Return Claim MadeNo
Warranty Claim MadeNo

Avoid ordering anything from MSY

published

Place an order on 11 Dec and the item is not ship yet and no update about the orders for 4 working days. Customer services is ZERO because no body bothers to pick up the phones.

Return Claim MadeNo
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review


Speed-Holes

Speed-HolesSydney, NSW

Avoid ordering anything from their online store, no matter how attractive the price

published

I placed an order on the 2nd of December, a full 10 days ago and it still hasn't been sent.
It has been marked shipped on Tuesday 10th of December however AU Post has stated it has not collected the parcel.

I have now sent 3 emails, called their helpdesk and sat on hold for 20 minutes TWICE and once for over an hour and left a message each time. No one has ever returned any of my correspondence.

Took my money immediately however have not sent any goods. Shocking customer service, literally do not know how these guys are still in business.

Filed a consumer law complaint with them for 'misleading or deceptive conduct'. Had I known that the shipping times are not 2 days as stated on their website I would never had ordered.

Shipping
Return Claim MadeNo

One month of waiting, dozens of calls and several emails and I still don't have my warranty return

published

Disgusting service. I've waited a month for a warranty update on an item I sent back to them and have heard nothing. Have phoned them literally dozens of times but no one has EVER answered and they don't have voicemail. They also don't respond to email enquiries AT ALL. They've literally taken my money, taken my product and kept them both.

I'm filing a complaint with the ACCC for this. MSY can go screw themselves.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationDandenong
Warranty Claim MadeYes
See all answers

Very Very Slow posting system

published

Ordered item a week ago , paid by credit card and yet theres still been no tracking details posted even after invoice has been marked with PAID, not the first time and probably wont be the last

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung 27" Curved FHD Monitor LC27F390FHEXXY
See all answers

Stephen C

Stephen CSydney

  • 6 reviews

Good price good timing good quality

published

Ordered a few things from MSY over the years, all were good. Most recent was a 1TB SSD: it arrived promptly, in perfect condition and has been working fine for months.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
AliG

AliGMetropolitan Adelaide, SA

Excellent service

published

Have dealt with this store many times. Always very helpful. Frank has been especially helpful with a faulty product has gone above and beyond to help me with the issue. Highly recommend.

Product Quality
Customer Service
Steve-gee

Steve-geeMetropolitan Adelaide, SA

  • 40 reviews
  • 1 like

Great parts supplier and went above and beyond in service

published

I needed a decent fan solution for my CPU, which had previously burnt out two other fans, including the OEM one. The guys suggested a Coolermaster unit at $48, not only did it drop my temps by 50C, when I had some issues with it being harder to install than expected - the store manager fitted it personally.

For the other reviews on here, remember guys - they cop lots of newbs and all their questions which puts any mere mortal to the test - in my opinion they passed this time - with FLYING colours - I will be back!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationHolden Hill
Warranty Claim MadeNo
Product PurchasedCoolermaster CPU Fan
See all answers

Andrew M.

Andrew M.Hobart, TAS

Rotten Crooks

published

Spent $1500 on a new system, the monitor purchased has a small crack in the screen, but they won't exchange - saying only that they would send away to LG to see if they accept the return, but doubted they would as I could have done the damage.
Brand new monitor and NO exchange for a damaged product. Shoddy, dishonest and rip off fools.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationGlenorchy
Warranty Claim MadeNo
Product PurchasedMonitor
See all answers

Daniel

DanielGreater Melbourne (Outer), VIC

  • 10 reviews

Don't expect good customer service just competively priced computer gear.

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationPascoe Vale Vic
Warranty Claim MadeNo
See all answers

Pete D

Pete D

  • 2 reviews
  • 3 likes

Well I miss the old staff that’s for sure!

published

I’ve been buying from here for some time and always found the former staff to be helpful. One of them has remained at the store and is still customer focused but the other gentlemen there just brushes me off every time and doesn’t recognize me at all even after 18 months. The sad thing was that the HDD I went to purchase was in stock and held for me, just went to collect it and it was sold, now that’s the third time this has occurred. Back to PC Case Gear for me, much better service!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationFyshwick
Warranty Claim MadeNo
See all answers

TMC

TMCKambah 2902, ACT

Take your money but cant complete the order

published

Purchased computer online Sunday night, payment is deducted from account monday. No confirmation email, no receipt (except from my bank) nothing. Call help line only to find no one answers any call. Contact them by email and get told that i didn't confirm purchase. No record of purchase on their end cant find my order. Asked to reorder but they cant do that either apparently so after 4 hours of back and forward emails finally get told they will refund my money so i can reorder again! Not likely. I shop on a regular basis at my local MSY (Fyshwick Canberra) and they are awesome but the online experience has left me completely disappointed. Unhelpful, hard to contact and just a bad experience all round. Beware.


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Questions & Answers

jcoombs562

jcoombs562asked

I ordered a hyperx fury rgb on Friday January the 3rd, 2020 and it said on the order that it will take 3-6 days. It is now Saturday the 11th of January and it has been 8 days since I ordered and I do not have a tracking number and the order status says paid. If I do not get a tracking number for my purchase then I want to refund and just buy it from a store

No answers

Buckethead

Bucketheadasked

Wonder if their contact numbers still working in NSW stores. None pickup the phone and connect to voice message.

1 answer
MSY Technology
Chris H.MSY Technology

Dear customer, please call (02) 8065 1963 or email shurstville@msy.com.au to reach MSY Hurstville store.


Austin R

Austin Rasked

Has anyone bought online? Gonna build 3 pc's for $3000 and I don't want anything to be faulty and I won't be able to get an exchange.

3 answers
Lex
Lex

Have just placed an order. Will let you know if not satisfied.

Luke
Luke

I have purchased many products routers/ power supplies/ Mobo's , unfortunate I often have to return products in the first 2-7 days of operation due to manufacture faults, most of my purchases are in the MID range pricing (no discount bin), every 10 unit purchases from Ultimo shop NSW i return minimum 30%, i learnt quick/fast to KEEP ALL MANUFACTURE WARRANTY CARDS , my travels back to Ultimo shop is wearing thin & i wonder if MSY buy in bulk shady deals >?

john
john

i live up wollongong bought a mother board when i visit melbourne got home put it together it starts up for 4 seconds than turns of than on again until i to power off at power point i get no bois nothing comes up faulty board rang them up for 2 days trying to get contact with them what a pain finally got there than they stay ive to to bring mother board to them to test it i asked if i could mail it too them the reply was no than he said ill ask my boss well iam still waiting waste of $155.00 ps what i have to travel 850 klms to melbourne well say is poor service woldnt buy from this company my next step is consumer affairs
ps i had my say john from wollongong


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