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MSY Technology
2.3 from 418 reviews

Reviews

2.3

418 reviews
5
(90)
4
(41)
3
(19)
2
(39)
1
(229)
  • Product Quality
    3.5 (43)
  • Return Claim MadeYes (10) · No (46)
  • Shipping
    2.6 (7)
  • Customer Service
    3.0 (30)
  • Warranty Claim MadeYes (10) · No (44)
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krusty

krustySydney, NSW

  • 41 reviews
  • 33 likes

Good prices let down by incompetancy.

published

We have been regular customers of MSY for decades, pretty much from when they first started. Sadly the customer service hasn't changed much in that time.
Clearly they are only just surviving having recently closed all except two stores in Sydney. One was just 3km. from us, now it's around 19kms.
Their site, considering they sell computer products is still a nightmare. They also don't advise when ordered items are ready for pickup.
Good prices, now friendly staff (they weren't previously) but badly let down by sloppy, uncaring service. Of interest is that many computer equipment shops are now closing in 2020.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationUltimo
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ian.tucker.9847

ian.tucker.9847AU

  • 3 reviews
  • 2 likes

MSY computers - excellent

published

I have bought from MSY for many years and have found them to be pleasant, provide excellent service and usually very good pricing. MSY is my first 'port of call'. Good range of products.

What consumer rights? What customer service

published

Would love to give no stars

For a company that has a lot of customers they have little to no customer service. Graphics card just stopped after 18 months. Taken back, checked in store, not working, sent away, yep not working. Yet I can’t get a refund yet I am entitled to one. No one picks up the phone, no one to email, and if you try and reply to their email it doesn’t let you.
Stay clear of this company

Return Claim MadeYes
Warranty Claim MadeYes
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Can I give them less than a 1?

published

Bought online - item showed "in stock" - after 4 days - past the time they said it would be ready... no luck. No-one answers the phones, can't get through on webchat. I was on hold on the office number for 35 mins before I gave up. Only way to get action was to threaten paypal dispute. So they've cancelled my order but no refund as yet. Funny they took my money quick enough.

Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedM.SPEC Lite Gaming System

Great service and very helpful!

published

Friendly staff that helped me find the right parts. Quick, efficient, and easy. I’m not particularly proficient with computers, all I had to do was ask what I wanted and the staff were able to recommend everything I needed.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationFyshwick, ACT
Warranty Claim MadeNo
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Tumm

TummSouth East Queensland, QLD

Great in Store staff appalling management and definitely not the cheapest as they advertise.

published

Great store with friendly knowledge staff but whoever sends them stock is a joke. Never have parts their motherboard shelves are often empty while they have 50+ CPU's in stock or they refuse to stock intel unlocked K series CPU's but will only stock unlocked Z series motherboards that are made to suit the CPU's they refuse to stock. - To whom ever orders stock for this place: What is the point of having 50 CPU's on shelf when you have no cases, motherboards or ram compatible with them? Get your act together your staff are trying hard to sell parts and PC's.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMSY Brendale, QLD.
Warranty Claim MadeNo
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Cheap stock, poor customer service.

published

MSY have the cheapest stock you will find Australia wide but their customer service is absolutely pathetic, if you're after something in particular you better know what you're talking about otherwise they won't be interested in talking to you, simple as that.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAdelaide cbd
Warranty Claim MadeNo
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Chris Robinson

Chris RobinsonHobart, TAS

MSY rules!

published

My favourite computer shop! Always friendly, polite service and competitive prices in a convenient location. Thirty words? It's simply good service, good prices and a good range of products.
Thank you MSY!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGlenorchy, Tasmania
Warranty Claim MadeNo
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Rich

RichGreater Melbourne (Outer), VIC

What Customer Service?

published

I have bought in person from the Dandenong and Cheltenham stores before and highly rate the customer service in the Cheltenham store but Dandenong is about as useful as a cast iron hang glider. After several calls (they ever answer) and many online chat messages, emails and of course voicemails they just never get back to you. Needed some more ram for my iMac and MSY was my first choice, now it's my last.

Product Quality
Return Claim MadeNo
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Ben

BenSouth East Queensland, QLD

Stock issues

published

Tired of ordering, seeing it is in stock at the store online then driving 15 min to find they don't have it. No use calling as they never bother to answer the phone. the last straw after this happening for the 4th time in a row. Place needs to do a thorough stock take, this has been happening for years but much worse in the last 12 months.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrendale
Warranty Claim MadeNo
Product PurchasedSeagate Backup Plus 4TB Portable Hard Drive
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Alain C.

Alain C.Sydney, NSW

Astounding service

published

I have dealt with MSY (both ultimo and auburn stores) for over 15 years, yes the wait is long, but, to save money you cannot beat MSY, because of MSY i have been able to build custom computers for friends, family and clients at competitive rates and still turn a profit. People have to understand that MSY is a no nonsense business, their main clientele are people who now their stuff in regards to hardware. If you have no idea, then shop somewhere else and stop being a “karen”

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAuburn
Warranty Claim MadeYes
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Pier

PierGreater Melbourne (Inner), VIC

  • 4 reviews
  • 3 likes

Unhelpful

published

I have just bought a $250 hard disk. On MSY web site didn't mention that the screws were not included. So I couldn't place the hard disk in my pc.
I tried to fix this issue with them but they have been very unhelpful.

Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSeagate Constellation ES3 3tb

Appalling buyer beware

published

Worst company when it come to warranty,called my son and myself a liar to our face when they had given us parts that had been restocked from someone else.Worst customer service in the industry.john was extermly rude when we mentioned his crap service parter.Amazing that these guys haven't heard of consumer rights,but they will.

Customer Service
Product Quality
Store LocationHolden Hill
Justin N.

Justin N.Watson 2602, ACT

Store is uncontactable

published

I visited the Fyshwick store yesterday to enquire on the status of a pickup order, as they were impossible to call on the phone, claiming that their phone was broken.

Despite the website showing every item I ordered online as being in stock at the store, the customer service officer claimed that the website was broken and in fact none of the items I ordered were.

I was told I should have e-mailed first, which I did, but received no response. He then suggested that he would be in contact today, but close of business has now passed without a phone call or email.

Customer Service
Return Claim MadeNo
Store LocationFyshwick
Warranty Claim MadeNo
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John

JohnGreater Melbourne (Inner), VIC

MSY PascoeVale have you got the message yet?

published

I'll join the chorus of complaints. I bought an SanDisk SSD from which failed after a couple of weeks. They refused to exchange it insisting on 'assessing' the product by sending it to Sydney, after two weeks I wrote an email saying it was taking too long, but four weeks turned into six weeks plus (I'd nearly forgotten about it). I spoke to consumer affairs who gave me a form letter that I filled out and sent to MSY. Still no response. I ended up walking in but rather than blow my stack I waited patiently and was given my replacement drive without an argument. Sleazy behaviour though, it should have been replaced on the spot.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationPascoe Vale
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Romeo C.

Romeo C.Metropolitan Adelaide, SA

I love msy Holden Hill

published

Great service to buy a cable. It was the right one and we'll priced. Make a well known stationary outlet prices look like a scam.
I would recommend. Thanks guys.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHolden Hill
Warranty Claim MadeNo
See all answers

A week wasted

published

Placed an order for an item shown as in-stock. One week later, having seen the status as "still processing" online, I contacted them. The response received was that the item is out of stock and they will refund my order. This has wasted a week of my time in which I could have purchased (and likely received) the item from another retailer. How long were they going to wait before they contacted me to tell me it was out of stock? A fortnight, a month, never?
I replied would prefer to receive the item, or an equivalent, than have my order cancelled - no response.

Warranty Claim MadeNo

Stole my money

published

Shipped half of the order, was advised they would refund the other half 3 weeks later no refund. Revived the order with an invoice stating refund was processed. Paid via PayPal and no refund. Go in store to purchase don't recommend ordering online.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
T4Sc

T4ScSouth East Queensland, QLD

  • 15 reviews
  • 3 likes

Service is terrible

published

The Varsity Lakes store was shut down (I don't like businesses having to shut down, but I think I can guess why), so I had to reach out to MSY online to report the faulty Logitech keyboard I bought from them.

I contacted them on the 29th March, 2020, using their "MSY Support Messenger," which isn't live - it simply logs a ticket in Zendesk (CRM).

Moments afterwards, I also sent an email to online@msy.com.au, explaining the issue and attaching the invoice.

Today is the 8th April, and I haven't yet received any reply from them. I just tried calling their QLD number, and their main number in VIC. Neither are answering.

Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedLogitech K830 Illuminated Living-Room Keyboard
Frank

FrankFar North Queensland, QLD

A company gone bad

published

A company gone bad, Have used the online service for a couple of years which has been an ok experience, but from September last year their service has turned to sh-t, Like everyone else have had bad experience with their customer service, no one answers the phones, the live chat is not live anymore and emails go unanswered for days to weeks. Have had wrong item sent the last 2 orders (in a row) still waiting on them to come back with a solution. This is what started happening years ago when they were investigated by “Fair Trades” and got massive fines, if they are not careful it may happen again.

Product Quality
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Questions & Answers

Tingting Y.

Tingting Y.asked

NSW, Auburn

We had a monitor return to fix on 6 Jun 2020, until now no one call us back. What's going on?
your email does not working, your phone no one pick up.
Are you still running business?
Thanks

No answers
John O.

John O.asked

VIC, Mitcham

Love the boys there - yes u need to know what you want. Have never had an issue - only ever 1 warranty claim for something dead on arrival and was sorted same day replaced with a new product.

1 answer
Chris Robinson
Chris Robinson

I've never had a problem with a purchase, but I'm confident that the people I deal with at MSY would be willing and helpful.

Amanda

Amandaasked

SA, Adelaide CBD

Re: C2001724, Hi Chester, when I spoke with you last week you had quoted me $250 per monitor, yet that price has jumped to $285 in a couple of days; is there a reason for the price jump? Will I need a cable to attach to computer desktop you are currently building for me?

also can you please advise when I can collect my computer or do you set up, no urgency mid to late next week will be fine. thank you :)

No answers

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