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MSY Technology
2.3 from 424 reviews · View Statistics

Reviews

2.3

424 reviews
5
(92)
4
(41)
3
(19)
2
(39)
1
(233)
  • Product Quality
    3.4 (48)
  • Return Claim MadeYes (12) · No (47)
  • Shipping
    2.4 (9)
  • Customer Service
    3.0 (33)
  • Warranty Claim MadeYes (13) · No (45)
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Honey F.

Honey F.Richmond-Tweed, NSW

Excellent Friendly Customer service

published

Had a warranty issue with a monitor that was bought from a different store (later closed due to covid) The Slacks Creek store were extremely friendly and helpful taking on my claim. the repair took some time although this was mainly due to the nature of the repair. Once they had it back in their store it was delivered to me the very next day even though I lived 2hrs drive from their store. A very pleasant , stress-free experience.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationSlacks Creek
Warranty Claim MadeYes
Product PurchasedSamsung 34" Ultra WQHD Monitor LS34J550WQEXXY
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kryptk

kryptk

  • 5 reviews
  • 1 like

SCALPING KINGS

published

They using ebay to scalp cards for over $2000 for a $1300 card. News reports on google about it, everybody knows not to deal with this shonky company who have been fined for warranty breaches twice by the ACCC.

Incentivised ReviewNo
Phade102

Phade102Metropolitan Adelaide, SA

THEY RESELL DAMAGED GOODS.

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Andrew K.

Andrew K.Sydney

  • 7 reviews

Terrible Customer Service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationAuburn NSW
Warranty Claim MadeYes
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Sergiuo

SergiuoGreater Melbourne (Inner), VIC

Avoid it!!

published

You want to waste your time and money, buy MSY, you want to deal with staff that take 4 days to answer an email, buy MSY. I was lucky to pay with paypal so I could get my refund after a couple of weeks. don't buy from MSY!!

Product Quality
Shipping
Incentivised ReviewNo
Warranty Claim MadeYes
Product Purchasedaoc 24g2
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Phil S.

Phil S.Sydney, NSW

Great Help and Assistance

published

These guys have always been a great help with purchases and most recently with a new build. Problem with a keyboard was fixed instantly with product replacement. New build is great and meets all my requirements.

Product Quality
Customer Service
Incentivised ReviewNo
krusty

krustySydney, NSW

  • 44 reviews
  • 33 likes

Good prices let down by incompetancy.

published

We have been regular customers of MSY for decades, pretty much from when they first started. Sadly the customer service hasn't changed much in that time.
Clearly they are only just surviving having recently closed all except two stores in Sydney. One was just 3km. from us, now it's around 19kms.
Their site, considering they sell computer products is still a nightmare. They also don't advise when ordered items are ready for pickup.
Good prices, now friendly staff (they weren't previously) but badly let down by sloppy, uncaring service. Of interest is that many computer equipment shops are now closing in 2020.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationUltimo
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ian.tucker.9847

ian.tucker.9847AU

  • 3 reviews
  • 2 likes

MSY computers - excellent

published

I have bought from MSY for many years and have found them to be pleasant, provide excellent service and usually very good pricing. MSY is my first 'port of call'. Good range of products.

Incentivised ReviewNo

What consumer rights? What customer service

published

Would love to give no stars

For a company that has a lot of customers they have little to no customer service. Graphics card just stopped after 18 months. Taken back, checked in store, not working, sent away, yep not working. Yet I can’t get a refund yet I am entitled to one. No one picks up the phone, no one to email, and if you try and reply to their email it doesn’t let you.
Stay clear of this company

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
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Can I give them less than a 1?

published

Bought online - item showed "in stock" - after 4 days - past the time they said it would be ready... no luck. No-one answers the phones, can't get through on webchat. I was on hold on the office number for 35 mins before I gave up. Only way to get action was to threaten paypal dispute. So they've cancelled my order but no refund as yet. Funny they took my money quick enough.

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedM.SPEC Lite Gaming System
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Great service and very helpful!

published

Friendly staff that helped me find the right parts. Quick, efficient, and easy. I’m not particularly proficient with computers, all I had to do was ask what I wanted and the staff were able to recommend everything I needed.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFyshwick, ACT
Warranty Claim MadeNo
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Tumm

TummSouth East Queensland, QLD

Great in Store staff appalling management and definitely not the cheapest as they advertise.

published

Great store with friendly knowledge staff but whoever sends them stock is a joke. Never have parts their motherboard shelves are often empty while they have 50+ CPU's in stock or they refuse to stock intel unlocked K series CPU's but will only stock unlocked Z series motherboards that are made to suit the CPU's they refuse to stock. - To whom ever orders stock for this place: What is the point of having 50 CPU's on shelf when you have no cases, motherboards or ram compatible with them? Get your act together your staff are trying hard to sell parts and PC's.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMSY Brendale, QLD.
Warranty Claim MadeNo
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Cheap stock, poor customer service.

published

MSY have the cheapest stock you will find Australia wide but their customer service is absolutely pathetic, if you're after something in particular you better know what you're talking about otherwise they won't be interested in talking to you, simple as that.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAdelaide cbd
Warranty Claim MadeNo
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Chris Robinson

Chris RobinsonHobart, TAS

MSY rules!

published

My favourite computer shop! Always friendly, polite service and competitive prices in a convenient location. Thirty words? It's simply good service, good prices and a good range of products.
Thank you MSY!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGlenorchy, Tasmania
Warranty Claim MadeNo
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Rich

RichGreater Melbourne (Outer), VIC

What Customer Service?

published

I have bought in person from the Dandenong and Cheltenham stores before and highly rate the customer service in the Cheltenham store but Dandenong is about as useful as a cast iron hang glider. After several calls (they ever answer) and many online chat messages, emails and of course voicemails they just never get back to you. Needed some more ram for my iMac and MSY was my first choice, now it's my last.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Ben

BenSouth East Queensland, QLD

Stock issues

published

Tired of ordering, seeing it is in stock at the store online then driving 15 min to find they don't have it. No use calling as they never bother to answer the phone. the last straw after this happening for the 4th time in a row. Place needs to do a thorough stock take, this has been happening for years but much worse in the last 12 months.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrendale
Warranty Claim MadeNo
Product PurchasedSeagate Backup Plus 4TB Portable Hard Drive
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Alain C.

Alain C.Sydney, NSW

Astounding service

published

I have dealt with MSY (both ultimo and auburn stores) for over 15 years, yes the wait is long, but, to save money you cannot beat MSY, because of MSY i have been able to build custom computers for friends, family and clients at competitive rates and still turn a profit. People have to understand that MSY is a no nonsense business, their main clientele are people who now their stuff in regards to hardware. If you have no idea, then shop somewhere else and stop being a “karen”

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAuburn
Warranty Claim MadeYes
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Pier

PierGreater Melbourne (Inner), VIC

  • 4 reviews
  • 3 likes

Unhelpful

published

I have just bought a $250 hard disk. On MSY web site didn't mention that the screws were not included. So I couldn't place the hard disk in my pc.
I tried to fix this issue with them but they have been very unhelpful.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSeagate Constellation ES3 3tb
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Appalling buyer beware

published

Worst company when it come to warranty,called my son and myself a liar to our face when they had given us parts that had been restocked from someone else.Worst customer service in the industry.john was extermly rude when we mentioned his crap service parter.Amazing that these guys haven't heard of consumer rights,but they will.

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationHolden Hill
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Justin N.

Justin N.Watson 2602, ACT

Store is uncontactable

published

I visited the Fyshwick store yesterday to enquire on the status of a pickup order, as they were impossible to call on the phone, claiming that their phone was broken.

Despite the website showing every item I ordered online as being in stock at the store, the customer service officer claimed that the website was broken and in fact none of the items I ordered were.

I was told I should have e-mailed first, which I did, but received no response. He then suggested that he would be in contact today, but close of business has now passed without a phone call or email.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFyshwick
Warranty Claim MadeNo
See all answers
Page 1 of 22

Questions & Answers

Emilio

Emilioasked

ACT, Fyshwick

Hello. Do you have Seagate SkyHawk 2TB 3.5" Surveillance Hard Drive - ST2000VX008,and how much it cost? thank you .

No answers
michealb

michealbasked

SA, Elizabeth

Can I bring my computer in and get a new heat fan put in.

No answers
Tingting Y.

Tingting Y.asked

NSW, Auburn

We had a monitor return to fix on 6 Jun 2020, until now no one call us back. What's going on?
your email does not working, your phone no one pick up.
Are you still running business?
Thanks

1 answer
Phade102
Phade102

They are, but they wont respond. These people are terrible at customer service and rarely return goods. the monitor you returned was probably a second hand pre damaged monitor that they tried to resell.

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