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MSY Technology
2.3 from 398 reviews

Reviews

(85)
(40)
(19)
(37)
(217)
  • Product Quality
    3.5 (30)
  • Return Claim MadeYes (6) · No (34)
  • Shipping
    2.6 (7)
  • Customer Service
    3.1 (19)
  • Warranty Claim MadeYes (7) · No (33)

They have what you want but customer service it terribad!

published

They have a website that does NOT track stock and they do not have phones.... Use only if they are the last resort! The general knowledge of the staff member (usually only one) is typically OK but their returns/customer service is universally awful!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationFyshwick
Warranty Claim MadeYes
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John

JohnBarossa, South Australia

  • 4 reviews

re Service

published

Re Warranty
A small percentage of products I have purchased from this store in the past appeared to be faulty.
Whenever I approached the store with the issues, they were always resolved quickly either by refund or prompt replacement.
Unfortunately this particular store is now closed. If the other MSY stores are like this one with regards to warranty, I would not hesitate to recommend them.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationElizabeth
Warranty Claim MadeYes
See all answers

Bad warranty service

published

Laptop warranty issue - local staff accused us of lying, would not listen and were very arrogant. Forced us to sign repair form under duress ( ie held laptop until we signed with inaccurate comments).

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
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Lee

Lee

  • 7 reviews

They've lost me as a customer!

published

We put an order in on the 15th January, I received the email confirmation of the order. Waited weeks and nothing, no emails, no parcel. I logged into the website and checked my order only to see the status changed to CANCELLED. When were they going to tell me? They didn't! Not only that, they didn't bother to refund me either! I sent an email, no response. I called their office twice, the phone rang out (03) 97009771. I put in a claim through Paypal. My payment was refunded. I will not buy through them ever again. Previously I had no issues.

Return Claim MadeNo
Warranty Claim MadeNo
Jackie Z.

Jackie Z.Sydney, NSW

Worst service ever they simply don’t care.

published

I purchased a laptop online from msy , it’s shown in-stock and paid thousands of dollars. 10 days gone pass still showing order processing. I tried online chat waited 45 mins no response, waited another 2 days emailed them for information. 2 days late received a email saying it was a online error and no stock, my order was cancelled, no apologies no offer for alternative options. They just simply don’t give a flying xxxx about their customers. Never mind I will spend my hard earned cash elsewhere.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Adam L.

Adam L.Kambah 2902, ACT

  • 2 reviews

Extremely poor customer service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationMSY Fyshwick
Warranty Claim MadeNo
See all answers
Roger

RogerSouth East Queensland, QLD

  • 2 reviews

Best deals.

published

MSY have some of the best prices in Australia even compared with online stores. They are my first stop when looking for computer parts and upgrades. Pitcairn St Glenorchy is not where you would expect to find them but it's easy to find and there's no parking issues.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPitcairn St Glenorchy Tas
Warranty Claim MadeNo
Product PurchasedSamsung SSD 500GB
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T. Smyth

T. Smyth

  • 2 reviews

Poor Service. Shouldn't be in business

published
Customer Service
Return Claim MadeNo
Store LocationMSY Fyshwick
Warranty Claim MadeNo
Product PurchasedQpix PS-970
See all answers
Ray L.

Ray L.Sydney, NSW

  • 3 reviews

No-one reads either of their email contacts.

published

Order has been "in processing" 19 days.
Sent email to "online@msy.co.au" no answer, repeat daily, no answer.
This really isn't that hard, just assign someone to read the email in the morning and after lunch.
You really have to wonder why the owner isn't more concerned about the basics.

Return Claim MadeNo
Warranty Claim MadeNo
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Leep35

Leep35Sydney, NSW

  • 3 reviews

Poor service

published

poor service ,
database shows stock available in store .
turn up at the store - NO STOCK !!

Staff member suggested to buy on Ebay

online service 45 mins wait , no real answers just regurgitated responses as described on web site.

Return Claim MadeNo
Warranty Claim MadeNo
kb3500

kb3500Metropolitan Adelaide, SA

  • 3 reviews

No problems to date.

published

Bought new PC components from them a few times and always had good service and advice if and when I needed it.
No issues with them at all.
Thank you very much.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationElizabeth
Warranty Claim MadeNo
See all answers
Jack

JackMetropolitan Adelaide, SA

Great service and quick responses by email

published

I emailed MSY to hold the Msi 1660 super gaming x GPU and I got a quick response back in 20mins saying they would hold it for 4 days and when I got there it was still on hold for me and even tho the price was $419 when I called them it went to $429 but they still gave it to me for $419 i was really happy with that. Service was great as well! Then my brother also got GPU for $399 as well! Also had a look at the product and it’s looks completely fine to me better then expected!
The only thing I’ll say is they didn’t pick up there phone I guess the number may have been changed just not been updated but by email it was excellent!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMSY TAS, Glenorchy
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

Adrian

Adrian

  • 3 reviews

One of the most terrible online shopping experience

published

Purchase two gaming mice from their website and since then no update at all after a week. Send them multiple emails and finally get a reply saying that the order is processing, but no tracking number yet. It's the second week now, but still no tracking number provided. Fed up and ask them for a full refund.

Didn't know it would be this hard to just send two gaming mice. Definitely stay away from the online store.

moalaeua

moalaeuaSydney, NSW

Great Customer Service

published

Great customer service. Brought in my unit and they were able to resolve the issue for me on hand. Even brought a cable from them just in case the issue was with my cabling.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Adam G.

Adam G.Western District, VIC

Deplorable service. Shop Elsewhere.

published
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedIntel Core i7-9700K Processor
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By far the WORST company I have dealt with!!

published
Return Claim MadeNo
Warranty Claim MadeNo

Do NOT shop here using the online store!

published

I placed an order on the 11th of dec and it is still processing!! Its been 13 days now and i havent gotten a single reply from them. The customer service is insanely horrible.

Return Claim MadeNo
Warranty Claim MadeNo
Tim C.

Tim C.Sydney, NSW

Took 13 days to decide not to fulfil my order

published
Return Claim MadeNo
Warranty Claim MadeNo
Rae

Rae

  • 2 reviews

Avoid ordering anything from MSY

published

Place an order on 11 Dec and the item is not ship yet and no update about the orders for 4 working days. Customer services is ZERO because no body bothers to pick up the phones.

Return Claim MadeNo
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review

Speed-Holes

Speed-HolesSydney, NSW

Avoid ordering anything from their online store, no matter how attractive the price

published

I placed an order on the 2nd of December, a full 10 days ago and it still hasn't been sent.
It has been marked shipped on Tuesday 10th of December however AU Post has stated it has not collected the parcel.

I have now sent 3 emails, called their helpdesk and sat on hold for 20 minutes TWICE and once for over an hour and left a message each time. No one has ever returned any of my correspondence.

Took my money immediately however have not sent any goods. Shocking customer service, literally do not know how these guys are still in business.

Filed a consumer law complaint with them for 'misleading or deceptive conduct'. Had I known that the shipping times are not 2 days as stated on their website I would never had ordered.

Shipping
Return Claim MadeNo
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Questions & Answers

Youli Liu

Youli Liuasked

VIC, North Melbourne

Do you still open?
Regards!
Youli

No answers
jcoombs562

jcoombs562asked

Online store

I ordered a hyperx fury rgb on Friday January the 3rd, 2020 and it said on the order that it will take 3-6 days. It is now Saturday the 11th of January and it has been 8 days since I ordered and I do not have a tracking number and the order status says paid. If I do not get a tracking number for my purchase then I want to refund and just buy it from a store

No answers
Buckethead

Bucketheadasked

NSW, Hurstville

Wonder if their contact numbers still working in NSW stores. None pickup the phone and connect to voice message.

1 answer
MSY Technology
Chris H.MSY Technology

Dear customer, please call (02) 8065 1963 or email shurstville@msy.com.au to reach MSY Hurstville store.

Get an answer from our members and MSY Technology representatives

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