Cheap prices for cheap service
Prices are good & that's about it terrible customer service went in looking to spend 3K onwards asked a couple of questions didn't even seem interested or helpful, ordered computer and I've since called 4 days in a day too be put on hold just to be hung up on before anyone answers.
Standard service from a cutprice vendor
Elizabeth store seems fine.
Rang up their web page phone # regarding an SSD listed on their price list, they said it wasn't available locally but was in their warehouse and could ship it to the Elizabeth store. Store called me 2 days later said the item was ready, drove past and picked it up.
Bought a set of gaming headphones which were faulty, took it back and staff replaced it within minutes. Time taken was for them to fill out the paper work, but at no time did they question that the headphones were broken.
This was before any 2017 ACCC s...
Arrogant and Rude Towards Customer.
When I wanted to exchange a motherboard which I had bought from MSY, they made me feel sorry for asking that. The person in charge of the store talked to me angrily, and with superior attitude, pointing that I have had opened the box. Then push the box back to me refusing my request. I thought I am doing something wrong but then I realised that something was wrong with that guy. Because nobody deserves that hostile attitude whatever request is.
Also I wanted to return a faulty PC Case to their online store writing that I tested it with two different motherboards and three different USB devices however they ignored my test results and rejected my warranty claim.
They do not appreciate their customers.
MSY is not a good business to shop.
It should be no star to be given at all !!!
Rude people never listen to your explanation they will blame you the mistake. It's cheap yes but it worth to pay more than talking to the staff not friendly at all unconsiderate to the the customer. No return even less then an hour you purchase the product they will insult you. Never ever come back to this shop again ... Disgusting people
Terrible customer service!
I have shopped at MSY numerous times for quite a few years and almost every time the customer service had been bad. The staff are usually uncaring, rude, disinterested and unhelpful. Only once have I been served by someone with average customer service skills. I am hesitant to ever shop there again.
Surcharge for people using credit cards. Terrible customer service. Unhelpful staff.
I use the Elizabeth MSY in SA and they a realy quite good. I have found them to be very helpful. If you ask the right questions you get the info you need. I build my own machines but I was looking for a computer for my youngest child. I couldnt be bothered building another machine. I put a list of parts together explained what I wanted it for .They made some changes to the list and I have a computer that does what I wanted and for a cheaper price without compromise to the power of the computer. They built it and warranrtied it and I still saved money. I can't complain
Reliable, cheaper than anywhere else, good sound technical advice.
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