Extremely terrible Customer Service
I called up MSY and requested to inquire about a product . MSY has the poorest customer service you can ever get. It is even lower than those utility type of companies. They are very passive aggressive and assume you know the product type and even model number, prices and specs ect?. Not everyone is a tech geek nor works at MSY, hence the phone call regarding the product???.
MSY needs better skilled trained people with tech ability and stronger interpersonal skills who enjoy talking to people than those who just want a day job getting paid and doing jack all. I find it depressing/disgusting. Next time I would pay a premium to buy elsewhere.
What more do you want?
I've always come here for PC parts. Best prices always!
People complaining about warranties, I've returned a faulty laptop once (first and only return to msy) and had it repaired in 2 weeks no issue. Complaints are just a minority turning to bad reviews.
Terrible customer service
Waiting, waiting, waiting, still waiting, line of 6 people and I've been at the front of it for 25 minutes+, 2 people have walked out, terrible efficiency and lack of ability to multi serve, light a fire under it lads, Jesus! One guy is moving pretty fast but he's helping out a friend or family member, has literally done nothing but press buttons, expertly avoiding eye contact so to him the line must not exist! Terrible service, I am more than irate leaving this joint, see ya, no matter how cheap, it isn't worth this stuff! Brooklyn store!
Slow and unprofessional
Lines out the door speak for themselves. Staff are working 100% of the time with long lines of eager customers, no suprise they look burnt out. Know what you want before going there. Have bought lots of stuff and return a Mobo and modem with little problems. Brooklyn (vic) branch is nice a quite. Seriously there are lots of complaints from people complaining about the long lines and wait times. If they werent a good store they would not be the long lines. Go knowing what you want and be prepared to wait or get their before the store opens and be first inline.
Great prices, good list of lastest produts
Can have long waiting periods in store, dont try and ring them. Not enough staff.
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