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MSY Technology VIC, Dandenong South

MSY Technology VIC, Dandenong South

2.3 from 6 reviews

Reviews

(1)
(1)
(0)
(1)
(3)
  • Product Quality
    1.0 (1)
  • Return Claim MadeYes (1) · No (0)
  • Customer Service
    1.0 (1)
  • Warranty Claim MadeYes (1) · No (0)


One month of waiting, dozens of calls and several emails and I still don't have my warranty return

published

Disgusting service. I've waited a month for a warranty update on an item I sent back to them and have heard nothing. Have phoned them literally dozens of times but no one has EVER answered and they don't have voicemail. They also don't respond to email enquiries AT ALL. They've literally taken my money, taken my product and kept them both.

I'm filing a complaint with the ACCC for this. MSY can go screw themselves.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationDandenong
Warranty Claim MadeYes
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Dave.

Dave.Melbourne

  • 7 reviews

Bad customer service

published

Right off the bat they rarely answer their phone.
Rude customer service. Would not price match from other stores even though their site claims they do.

The only positive thing about the place is they seem to have items in Stock while other places don't.

Shop LocationVIC, Dandenong

Luke P

Luke PMelbourne

Fantastic products and service

published

As usual, MSY Dandenong was a breeze to purchase from.

30 minutes before closure on a Saturday afternoon and the staff were friendly and helpful. They are always reliable and for experienced, knowledgeable customers, it is refreshing to be able to enter a store and exit quickly.

Prices are the lowest around and although the stock level indicator is probably inaccurate, I have managed to come away with the items I require. Planning a computer build can be risky, but with an excellent list of alternative products, you can always rely on MSY.

They will continue to be my first call in regards to technology purchases.

Shop LocationVIC, Dandenong

Very poor customer service

published

It is almost impossible to contact the Dandenong store. Phone calls do not go through (unable to leave message), emails are not returned and unless you want to travel there each & every time you have a question, I suggest not purchasing anything from here. They may be cheaper, but the difficulty in contacting them for after-sales service is just not worth it.

Shop LocationVIC, Dandenong

Fazz1977

Fazz1977Greater Melbourne (Outer), VIC

  • 14 reviews
  • Verified customer

Never had any serious problems.

published
Shop LocationVIC, Dandenong

Sue

SueBerwick

  • 2 reviews

Terrible service, do not follow their own refund policy

published

My son purchased a number of items from the Dandenong store today. When a qualified technician opened the packaging to install his hard drive the pins were broken. Upon returning immediatley to the store for a replacement he was told that he must of broken it! Staff very unhelpful and called my son and the technician liars! After a very heated discussion on the phone they would still only offer to repair or replace with a refurbished drive. All for a drive that was only an hour old. I wonder how many times they have resold the drive they sold to my son this morning?

terrible service, no respect for customers, rude staff and unable to speak to a person with responsibility.

Shop LocationVIC, Dandenong

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